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  • 07 YBC3M3V4 Force Field Analysis

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    Mary Oviedo
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    This document contains a force field analysis of two process improvement initiatives: a general process improvement initiative and an initiative to eliminate late customer orders. For the general process improvement initiative, driving forces include customer satisfaction, management championing, and employee eagerness to improve, while restraining forces include employee resistance, lack of support, and resource constraints. For eliminating late customer orders, driving forces are management priority, customer service focus, and flexibility, while restraining forces include capacity limits, overtime restrictions, quality issues, and bottlenecks.

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    d3dccf6995d08c967c1da3e9bc87fc38 07 YBC3M3V4 Force Field Analysis

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    This document contains a force field analysis of two process improvement initiatives: a general process improvement initiative and an initiative to eliminate late customer orders. For the general process improvement initiative, driving forces include customer satisfaction, management championing, and employee eagerness to improve, while restraining forces include employee resistance, lack of support, and resource constraints. For eliminating late customer orders, driving forces are management priority, customer service focus, and flexibility, while restraining forces include capacity limits, overtime restrictions, quality issues, and bottlenecks.

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    6 views2 pages

    07 YBC3M3V4 Force Field Analysis

    Uploaded by

    Mary Oviedo
    This document contains a force field analysis of two process improvement initiatives: a general process improvement initiative and an initiative to eliminate late customer orders. For the general process improvement initiative, driving forces include customer satisfaction, management championing, and employee eagerness to improve, while restraining forces include employee resistance, lack of support, and resource constraints. For eliminating late customer orders, driving forces are management priority, customer service focus, and flexibility, while restraining forces include capacity limits, overtime restrictions, quality issues, and bottlenecks.

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    © All Rights Reserved
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    of 2

    6/9/17

    Force Field Analysis


    Driving Forces (for) Restraining Forces (against)

    Force Field Analysis

    Process Improvement Initiative Process Improvement Initiative


    Driving Forces (for) Restraining Forces (against) Driving Forces (for) Restraining Forces (against)
    • Customer satisfaction • Employee resistance
    • Management champion • Lack of support from other
    managers
    • Some employees are eager • Pressure of production
    to improve schedule
    • Plenty of good ideas • Lack of Resources

    1
    6/9/17

    Eliminating Late Customer Orders Eliminating Late Customer Orders


    Driving Forces (for) Restraining Forces (against) Driving Forces (for) Restraining Forces (against)
    • Management wants it • Lack of capacity
    • Employees desire to serve • Management will not
    their customers authorize overtime
    • Process improvement • Poor Quality
    efforts
    • Employee Flexibility • Bottleneck

    Force Field Analysis


    Driving Forces (for) Restraining Forces (against)

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