Introduction

In 1965, Subway Restaurants was founded by 17 year-old high school graduate Fred

DeLuca, along with family friend Dr. Peter Buck. The first restaurant opened in Bridgeport,

Connecticut, USA in 1965 and was called Pete’s Super Submarines. The first franchised

Subway unit opened in Wallingford, Connecticut. Besides, the company headquarters is

located in Milford, Connecticut. Subway is already known worldwide which is its franchisees

provide more than 300,000 jobs in the communities where they are located. Furthermore,

Subway IP Inc. is not traded on any stock exchange because each franchise is individually

owned and operated. Currently, there are more than 44,000 Subway franchises in 110

countries and territories worldwide. The top of the favourite lists that are more popular at

Subway are the Italian B.M.T, tuna, and the Subway Club. But, here are the full menu in

Subway such as all sandwiches, breakfast, salads, sides with drinks and extras, breads with

toppings extras. There are some types of sandwiches such as Chicken Slice, Chicken

Teriyaki, Italian B.M.T, Meatball Marina, Roast Beef, Roasted Chicken, Spicy Italian, Steak &

Cheese, Subway Club, Subway Melt, Tuna, Seafood & Crab, Turkey Breast, Turkey Breast &

Chicken slice and Veggie Delite. For breakfast menu are Breakfast Strip & Egg, Cheese &

Egg, Chicken Slice & Egg and Tuna & Egg. Their menu sides with drinks & extras are chips,

cookies, fountain drinks and bottled water. Other than that, all Subway restaurants have

their own standard. They must follow their “Gold Standard” policies regarding prepared food

and produce manufacturing and inspection specifications. So, all franchises are provided

with information on proper food handling procedures in order to properly train their crew

members. Every day the food must be prepared freshly and the temperatures need to

monitor regularly. To ensure food safety the employees must wear gloves during all food

handling procedures.
For Subway, the comparison between Domino’s and Subway at peak hour is on lunch and

dinner time especially on dinner after 7pm. This is because at that time many family come

to the Subway and most of them order family dine in on the menu. The process of the

operation at Subway is different than operation at Domino’s which is the process that they

serve, made and preparation of each food on the menu. Firstly, when the customer orders

he/she will choose any breads on the menu. Second, the customer chooses the filling that

he/she likes or wants on the menu but the filling only for one scoop and put it in the oven

for 1 minute. Then, the customer makes choice for vegetables but it’s up to the customer

what vegetables he/she wants. After that, the customer chooses the sauce that he/she

wants. Lastly the food is ready to serve and the customer pays at the cashier. This is only

takes 3 minutes to make the order. Besides, the most popular menus are Chicken Slice and

Chicken Teriyaki because most of the customers really love them. Furthermore, the

problems that Subway faces which is the supplier sometimes delay the supply for a few

hours. Other than that, sometimes the stock that arrived is not enough so they will change

at the next delivery.