Stage

Orientation

Day 1

Week 1
Primary Training
Day 2

Day 3
 Day 4

Week 2
Advanced sale

Day 5

Day 6

Day 7

Day 7

Retention
Duration Activity
1 hour Orientation (code of conduct)

Lesson 1: What is KTS? What is Fun88

45-60 minutes Sales? And how to record and report your
work properly

2- 3 hours Practice and start connecting their

account to tracking systems, and
simulating how to report and how to
record

1 hour Group Review & discussion

1 hour 1 on 1 Exam

Lesson 2: Career path and incentive

45-60 minutes
packages

Join the PH workstation and start practice

5-6 hours to get first FTD
1 hour Group Review & discussion

Lesson 3: How to read conversation, and

45-60 minutes
how to make your own script (Script)
 Lesson 4: how to get your first FTD from
45-60 minutes
whatsapp and telegram

Join the PH workstation and start practice

5-6 hours to get first FTD

1 hour Group Review & discussion

Lesson 5: what is Fraud player and bonus

30-60 minutes
seekers

1-3 hours Lesson 6: Learning the basics of bonuses

in the platform

3-4 hours
Join the PH workstation and start offering
different kinds of bonuses to FTD players
1 hour
Group Review & discussion

45-60 minutes Lesson: How to turn your objective to an

action plan

Lesson: How to maintain your customer

 Training Objectives

1, learning basic work flow.

2, Have a basic idea of what is Fun88 and where( in which file) can find
those product knowledge to check in future daily work
3, Practice how to properly work in an actual workflow (by Simulating
having New reg, New FTD, join groups, reporting and creating logs in report)
4, Giving mindsets in the beginning

1, Performance requirement and job responsibilities

2, Giving pressure to meet the basic requirement and giving
incentive to encourage them have outstanding performance
3, Building up initiative

1. how to determine customer needs in each stages

2. what could be your customers rational & emotional motives
3. What kind of player are they? Interested in sports? Or Interested in
Casino
1, Showcasing how to get an actual FTD from Whatsapp,
2, re-strengthening the knowledge of how to delivery the selling
points 3, Building confidence before actually start contacting
a real clients

1. giving idea how to detect bonus seeks from agent perspective. And how
to avoid referral bonus seekers
2. separating bonus seekers from active players (blacklist those bonus
seeking players by coordinating with TL)

1. Thoroughly read terms and agreements/conditions for each bonuses

2. Learn how to differentiate Sports bonus from Online Casino Bonus