Professional Documents
Culture Documents
Chapter 5
Motivation at Work
Chapter Overview
Learning Outcomes
Key Terms
PowerPoint Guide
Review Questions and Answers
Discussion & Communication Questions and Suggested Answers
Ethical Dilemma
Self-Assessments
Issues in Diversity
Experiential Exercises
Additional Examples
Case Study: AIG
Video: Urban Escapes
Student Handouts:
Ethical Dilemma
What About You?: Protestant Ethic
© 2015 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
2
Chapter 5: Motivation at Work
Chapter Overview
This is the first of two chapters on motivation, behavior, and performance. This chapter starts by
addressing internal theories of motivation, process theories of motivation, and external theories
of motivation. Next, it presents Maslow’s need hierarchy, McClelland’s need theory, Herzberg’s
two-factor theory, social exchange theory and equity theory, and expectancy theory of
motivation. The chapter concludes with a discussion on cultural differences in motivation.
Learning Outcomes
1 Define motivation and articulate different views of how individuals are motivated at work.
Motivation is the process of arousing and sustaining goal-directed behavior. Motivation theories
may be broadly classified into internal, process, and external theories. A comprehensive
approach to understanding motivation, behavior, and performance must consider three elements
of the work situation—the individual, the job, and the work environment—and how these
elements interact.
© 2015 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
3
Chapter 5: Motivation at Work
motivation, which grouped human needs into three basic categories—existence, relatedness, and
growth. ERG theory explains both progressive need gratification and regression when people
face frustration.
3 Discuss how the needs for achievement, power, and affiliation influence an individual’s
behavior in the workplace.
David McClelland identified three learned or acquired needs, called manifest needs because
they are easily perceived. These are the needs for achievement, power, and affiliation. The
need for achievement encompasses excellence, competition, challenging goals, persistence,
and overcoming difficulties. The need for power includes the desire to influence others, the
urge to change people or events, and the wish to make a difference in life. The need for
affiliation is an urge to establish and maintain warm, close, intimate relationships with others.
© 2015 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
4
Chapter 5: Motivation at Work
Equity theory is a social exchange process approach to motivation that focuses on the interaction
between an individual and the environment. Calculated involvements are based on the notion of
social exchange in which each party in the relationship demands certain things of the other and
contributes accordingly to the exchange. Each party to the exchange makes demands on the
other; each party also contributes to the relationship. One of the concerns that both individuals
and organizations have is whether the relationship is a fair deal or an equitable arrangement for
both members of the relationship. Inequity occurs when a person receives more or less than he or
she believes he or she deserves based on his or her effort and/or contribution.
Key Terms
© 2015 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
5
Chapter 5: Motivation at Work
PowerPoint Guide
Introduction
Slide 2-3 – Learning Outcomes
LO1 Define motivation and articulate different views of how individuals are motivated at
work.
Slide 4 – Learning Outcome
Slide 5 – Motivation
Slide 6-9 – Early Motivational Theorists
Slide 10 – Hawthorne Studies
LO2 Explain Maslow’s hierarchy of needs and its two main modifications.
Slide 11 – Learning Outcome
Slide 12 – Figure 5.1 - Human Needs, Theory X, and Theory Y
Slide 13 – Theory X and Theory Y
Slide 14 – McGregor’s Assumptions about People
Slide 15 – Alderfer’s ERG Theory
Slide 16 – Progression and Regression Hypothesis
LO3 Discuss how the needs for achievement, power, and affiliation influence an individual’s
behavior in the workplace.
Slide 17 – Learning Outcome
Slide 18 – McClelland’s Theory
Slide 19 – McClelland’s Need Theory: Need for Achievement
Slide 20 – McClelland’s Need Theory: Need for Achievement
Slide 21 – McClelland’s Need Theory: Need for Power
© 2015 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
6
Chapter 5: Motivation at Work
© 2015 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
7
Chapter 5: Motivation at Work
The workforce is increasingly diverse. Knowledge of motivation theories can help managers
use a variety of techniques for motivating employees with a wide range of needs, interests,
and abilities.
2. What are the five categories of motivational needs described by Maslow? Give an
example of how each can be satisfied.
Abraham Maslow labeled the five levels of his need hierarchy as physiological needs,
safety and security needs, love (social) needs, esteem needs, and the need for self-
actualization. Managers can make the most of Maslow’s need hierarchy for success in
their teams by recognizing that each individual has a unique set of needs and therefore
gearing incentives to meet various needs. An ergonomic work space, for example, can
fill physiological needs by making an employee comfortable in the work space. The need
for security might be filled by a good retirement plan. Some employees have a high need
for social interaction, and opportunities for after-work tennis or racquetball may fill
those needs. Needs for status and self-actualization can be filled by opportunities to work
with higher-ups or to work on projects that particularly suit the individual’s skills and
interests.
3. What are the Theory X and Theory Y assumptions about people at work? How do they
relate to the hierarchy of needs?
Theory X is a skeptical, negative view of individuals and their relationship to tasks and
work. Theory Y views individuals as highly motivated and responsible for their actions.
Theory X assumptions are appropriate for employees motivated by lower-order needs, while
Theory Y assumptions apply to employees motivated by higher-order needs.
David McClelland identified three learned, or acquired, needs, called manifest needs
because they are easily perceived. These are the needs for achievement, power, and
affiliation.
5. How do hygiene and motivational factors differ? What are the implications of the two-
factor theory for managers?
© 2015 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
8
Chapter 5: Motivation at Work
Motivation factors relate to job satisfaction, and hygiene factors relate to job dissatisfaction.
In his original research, Fredrick Herzberg identified motivation factors as responsibility,
achievement, recognition, advancement, and the work itself. When these factors are present,
they improve a worker’s effort and performance. Motivation factors lead to positive mental
health. They challenge people to grow, contribute to the work environment, and invest
themselves in the organization.
Hygiene factors are completely distinct from the motivation factors and are unrelated to the
drive to achieve and do excellent work. While motivation factors create job satisfaction if
present or feelings of neutrality if absent, absent or insufficient hygiene factors result in job
dissatisfaction. Herzberg’s hygiene factors include company policy and administration,
technical supervision, interpersonal relations with one’s supervisor, working conditions,
salary, and status. Good hygiene factors cannot stimulate psychological growth or human
development, but they are necessary to prevent job dissatisfaction. When these hygiene
factors are poor or absent, the dissatisfied employee complains about poor supervision, poor
medical benefits, or whatever hygiene factor is poor.
6. What are two new ideas in motivation that managers are using?
One idea centers on eustress, strength, and hope. This idea comes from the new discipline of
positive organizational behavior.
The second new idea centers on positive energy and full engagement. According to this
view, managers should help individuals learn to manage their energy so that they can build
positive energy and capacity for work.
Stacy Adams’s theory of inequity suggests that people are motivated when they find
themselves in situations of inequity, or unfairness. Inequity occurs when a person receives
more or less than she believes she deserves based on her effort and/or contribution. Adams’s
theory provides seven basic strategies for restoring equity:
• Alter the person’s outcomes
• Alter the person’s inputs
• Alter the comparison other’s outcomes
• Alter the comparison other’s inputs
• Change who is used as a comparison other
• Rationalize the inequity
• Leave the organizational situation
© 2015 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
9
Chapter 5: Motivation at Work
The key constructs in the expectancy theory of motivation are the valence of an outcome,
expectancy, and instrumentality. Valence is the value, or importance, one places on a
particular reward. Expectancy is the belief that effort leads to performance. Instrumentality
is the belief that performance is related to rewards. Valence, expectancy, and instrumentality
all influence a person’s motivation.
1. What do you think are the most important motivational needs for the majority of people?
Do you think your needs differ from those of most people?
Students’ answers will vary. This question is similar to the research question that asks what
motivates supervisors versus what motivates employees. Most people think their motives are
superior and deeper than the rest of the organizational members. No one wants to be merely
normal or average. Most people may share lower level needs, but there may be differences
in the higher level needs.
2. At what level in Maslow’s hierarchy of needs are you living? Are you basically satisfied
at this level?
Students’ answers will vary and they may not grasp this concept readily. One of the
difficulties with this question is that, we typically move up and down the scale in different
phases of our lives, or different surroundings.
3. Assume you are leaving your current job to look for employment elsewhere. What will
you look for that you do not have now? If you do not have a job, assume you will be
looking for one soon. What are the most important factors you will seek?
Students’ answers will vary. This should relate to where students are on their needs
hierarchy. Encourage students to use the terminology of motivational factors that they have
© 2015 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
10
Chapter 5: Motivation at Work
learned in this chapter. Students may also use equity theory and expectancy theory concepts
to explain what they seek in a job.
4. If you were being inequitably paid in your job, which strategy do you think would be the
most helpful to you in resolving the inequity? What tactics would you consider using?
Adams’s Theory of Inequity is a logical approach to this problem. The resolution of inequity
strategy could be to alter the person’s inputs, alter the comparison other’s outcomes, alter the
comparison other’s inputs, change who is used as a comparison other, rationalize the
inequity, or leave the organizational situation. Students can also compare themselves in
terms of equity sensitivity, benevolence, and entitlement.
5. Do you believe you can do a better job of working or studying than you are currently
doing? Do you think you would get more pay and benefits or better grades if you did a
better job? Do you care about the rewards (or grades) in your organization (or
university)?
Students’ answers will vary. The first portion of the question relates to tangible, self-
motivated goals. Most students will answer yes to being able to do a better job. Occasionally
students are so overloaded that they have assessed the obligations in their lives (work,
school, and family) and determined that they will have to balance their efforts. The
underlying theme is whether all of their current motivation rests in predicable, tangible,
outcomes.
6. What important experiences have contributed to your moral and ethical development?
Are you working to further your own moral maturity at this time?
Students’ answers will vary. This is a difficult, but thought-provoking question, to answer in
class. This question is better for a homework review question, and is an excellent question
for an essay exam. Students can assess their own level of moral maturity.
7. Prepare a memo describing the two employees you work with who most closely operate
according to Theory X and Theory Y assumptions about human nature. Be as specific
and detailed in your description as you can, using quotes and/or observational examples.
Students’ answers will vary. Students who are not in a work setting could describe other
students with whom they have worked closely (e.g., in group projects). During discussion of
these memos, it would be interesting to also discuss how managers in each of the work
settings dealt with each of these employees.
© 2015 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
11
Chapter 5: Motivation at Work
8. Develop an oral presentation about the most current management practices in employee
motivation. Find out what at least four different companies are doing in this area. Be
prepared to compare these practices with the theory and research in the chapter.
Students’ answers will vary. This is an excellent opportunity for students to learn about
motivational programs that are actually being used by companies. During class discussion,
encourage students to evaluate the effectiveness of these programs based on the theories and
research from the chapter.
9. Interview a manager and prepare a memo summarizing the relative importance he or she
places on the needs for achievement, power, and affiliation. Include (a) whether these
needs have changed over time and (b) what job aspects satisfy these needs.
Students’ answers will vary. In class, students can compare the perspectives of the different
managers they interviewed. Encourage the students to see if a pattern emerges among the
managers regarding the importance of these needs. Discuss why students think there is or is
not a pattern.
Ethical Dilemma
The purpose of the Ethical Dilemmas is to encourage students to develop their awareness of
ethical issues in the workplace and the managerial challenges they present. The dilemmas are set
up to present situations in which there is no clear ethical choice. The goal for the instructor is to
guide students through the process of analyzing the situation and examining possible alternative
solutions. There are no “right” answers to the questions at the end of each scenario, only
opportunities to explore alternatives and generate discussions on the appropriateness of each
alternative. The student portion of the activity is on a handout at the end of this chapter guide.
Jim’s options are to retain Bill and try to find a way to motivate him, or fire Bill due to his
substandard performance.
Consequential theory—if Jim can find a way to motivate Bill, the result will be that Bill
returns to his formerly excellent performance. Bill will keep his job and the company will
benefit from his contribution. If Jim fires Bill, Bill will be out of work and the company will
have to find someone to replace him, which could mean a costly search and substantial
training at worst, or a series of internal changes at best.
Rule-based theory—Jim’s obligation is to do what is best for the company, whether that
© 2015 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
12
Chapter 5: Motivation at Work
means finding a way to motivate Bill again or firing him. This view of ethics is somewhat
irrelevant in this particular situation because it doesn’t drive the decision.
Character theory—Jim has always valued Bill as an employee and likes him as a person. He
seems to be the kind of manager who tries to do everything he can to help his employees
succeed. Retaining Bill and trying again to find a way to motivate him would be consistent
with these traits, while firing him would contradict these traits.
Jim should retain Bill and try again to find a way to motivate him, or at least find out if
Bill’s change in performance has something to do with the departure of his youngest son
for college. Although Jim has to be careful about prying into Bill’s home situation, he
already knows about the youngest son’s departure, and Jim and Bill are likely to be
friends who discuss personal issues anyway. This course of action allows Jim to act in an
ethical manner based on both the consequential and character views of ethics.
The notion of a “Protestant ethic” has its roots in the writings of Max Weber, an early German
organizational scholar, who believed that the meaning of work lay in its potential for
contributing to a person’s ultimate salvation. This exercise enables students to get a sense of the
extent to which they share the values of the Protestant ethic. The exercise could lead into an
interesting and perhaps provocative discussion of the role of spirituality in work. Another option
might be to divide students into groups to debate the meaningfulness of work:
• Is the purpose of work to improve mental, emotional, and spiritual well-being?
• Is the purpose of work to create financial wealth for the organization and its stockholders?
This challenge provides an opportunity to discuss the implications for work behavior in
organizations due to different orientations toward the Protestant ethic. Also, discuss the different
approaches to managing and motivating that might be needed for an employee with a pro-
Protestant ethic score and an employee with a non-Protestant ethic score. The student portion of
the activity is on the review card in the student edition of ORGB and on a handout at the end of
this chapter guide.
The perceptions of employees and their supervisors differ considerably in regard to employee
© 2015 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
13
Chapter 5: Motivation at Work
motivation. One thousand employees were asked to rank what was important to them. Their
rankings of “job reward” factors follows. The rewards are listed from most to least popular. The
student portion of the activity is on the review card in the student edition of ORGB.
• Interesting work
• Full appreciation of work done
• A feeling of being in on things
• Job security
• Good wages
• Promotion and growth in the organization
• Good working conditions
• Personal loyalty to employees
• Tactful discipline
• Sympathetic help with personal problems
Supervisors’ rankings of the same factors follow, from most valuable to least valuable.
• Good wages
• Job security
• Promotion and growth in the organization
• Good working conditions
• Interesting work
• Personal loyalty to employees
• Tactful discipline
• Full appreciation of work done
• Sympathetic help with personal problems
• A feeling of being in on things
Comparing these results to Maslow’s hierarchy of needs and Herzberg’s two-factor theory of
motivation suggests that organizations in the United States more effectively satisfy workers’
basic needs than they satisfy ego needs or self-fulfillment needs. Discuss with students why they
think this is the case.
SOURCE: “Crossed Wires on Employee Motivation.” Training and Development, 49 (1995): 59-60.
Issues in Diversity
© 2015 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
14
Chapter 5: Motivation at Work
Paying a child $200 to go one month without watching TV? That’s the kind of extreme action
some parents will take to get their children to cooperate. Bribery? Maybe. Whether called bribery
or motivation, the practice of linking monetary incentives with desired behavior has existed for
years. Evidence shows providing financial incentives work to change employee behavior. Can
similar financial incentives change student behavior?
That’s the question Harvard economist Roland Fryer, Jr., set out to answer using a series of
experiments in the underperforming inner-city elementary schools across the country. Why
inner-city schools? According to Fryer, “the average black 17-year-old reads at the same level as
the average white 13-year-old.” Something had to be done to bridge that gap. Fryer conducted
the experiments at elementary schools in four cities—Chicago, Dallas, Washington, and New
York. He used various incentives. For example, in New York City, fourth graders could earn a
maximum of $25 for good test scores; seventh-graders, 50 dollars. Students in Chicago were paid
$50 for each A, $35 for each B, and $20 for each C with a maximum possible “salary” of $2,000
per year. Similar pay-for-performance schemes were tested in Washington and Dallas. Using
mostly private funds, Fryer paid 18,000 kids a total of $6.3 million to boost their performance.
As with any experiment, researchers often do not get the results they expect, and Fryer’s was the
same. The “treatment” had no effect on student performance in one of the cities where he
expected the most success. In two of the other cities, his experiment yielded mixed results. Yet in
another city, the results exceeded his expectations. Students who were paid all year performed
better on standardized tests than those who were unpaid. Fryer’s plan did not come without its
detractors. While some school officials were willing to try anything new to motivate students to
learn, others strongly believed students should learn for learning’s sake and not for cash. The fact
that Fryer’s test subjects were students in predominately minority schools hurt the case. One
think-tank scholar called the plan racist.
1. How is using extrinsic measures to motivate students any different from using intrinsic
measures if the outcome is the same?
The difference is that even if the outcomes are the same, the outcomes resulting from
extrinsic measures tend to be short lived, while the outcomes resulting from intrinsic
measures tend to last much longer. With intrinsic measures, the outcome is more meaningful
and thus has a greater likelihood of generating repeated behavior.
Fryer’s strategy could be interpreted as racist, and some will interpret it that way. However,
his strategy may have been as simple and innocent as selecting schools based on their
© 2015 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
15
Chapter 5: Motivation at Work
current performance levels and the range over which they could potentially improve. The
fact that most of the schools he chose for this reason were predominantly minority schools
may be coincidental rather than the result of a racist motivation.
SOURCES: A. Ripley, “Should Kids Be Bribed to Do Well in School?” Time (April 8, 2010); N.C. Strauss, “Fryer
Hopes to Institute Pay for Performance Plan,” The Harvard Crimson (June 29, 2007).
Experiential Exercises
This exercise encourages students to think broadly about what they desire from a work
experience. During Step 2 of this exercise (sharing of group results with the class) encourage
discussion across groups regarding similarities and differences in ratings that might have
occurred. In particular, have students consider why differences in ratings exist (i.e., because
of differences in length of work experience, type of work experience, etc.). Discussion could
also center on organizations’ effectiveness at meeting these needs (and why they are or are
not effective). The student portion and steps for the activity are on a handout at the end of
this chapter guide.
This exercise presents students with a true-to-life illustration of equity theory. Discussion
may focus on attributions for the inequity stemming from factors such as gender or parental
status. Factors such as external labor market conditions, which also may contribute to pay
inequity, may be discussed. The student portion of the activity is on a handout at the end of
this chapter guide.
Instructor’s Notes:
Students are provided three incidents with 5 choices of actions. For each of the following
incidents, students are asked to determine whether the individuals will be motivated to behave as
desired. This exercise takes approximately thirty minutes of class time, with groups of 4-6 in
each group. The first example is very quick, and students believe they have motivation theory
“wrapped up.” The second example gets more complicated, and by the third example, most of
them miss the issues. Expectancy theory, job characteristics model, and effort-performance
relationship are all relevant for these examples. Student handouts are at the end of this chapter
guide.
© 2015 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
Another random document with
no related content on Scribd:
The Caucus.