CHU HÒA AN

88 Lang Ha, Hanoi, Vietnam | 0948 335 368 | hoaanchu.1991@gmail.com

WORK EXPERIENCE

2B I/O Hanoi, Vietnam

Sales Manager February 2021 – present

 Build concrete sales strategies for the Shopify Experts service based on constant analysis on the
clients and on monthly revenues to achieve 104% of the intended annual revenue for 2021.
 Take charge of email marketing for a new product with the use of Hubspot to optimise reach and
awareness of the product within the pool of available customer data.
 Effectively utilise platforms such as Shopify Partners, ReCharge Partners and Upwork to obtain
potential clients and subsequently provide Shopify-related services.
 Maintain cooperation with over 15 Shopify Plus clients on a regular basis.
 Collaborate with the Project Manager and the Development Team to provide clients with timely
proposals within 24 – 48 hours and subsequently technical development work should the deal go
through.
 Participated in a webinar with a partner (LitExtension) to increase 2B’s brand awareness via their
platform.

Focus Travel Hanoi, Vietnam

Sales Manager (B2B) March 2014 – January 2021

 Made weekly reports on the Inbound market’s travel trends and collaborated with the management
to produce new products.
 Provided clients with accurate and competitive quotations to keep long-term clients and attract new
potential ones.
 Maintained relationships with important client accounts which contributed to 85% of annual
revenue (Australia Pacific Touring, Travel Marvel, AMA Waterways and Rivages du Monde).
 Worked closely in harmony with the Operation Teams across Vietnam, Cambodia, Laos and Thailand
and the Tour Directors and Tour Guides to guarantee the top-quality service provided to the
travellers, which translated to a customer satisfaction rating score of 97 – 99%.
 Solved operational problems and addressed emergencies with creative thinking and responsibility.

Private English tutor Hanoi, Vietnam

December 2013 – May 2014

 Prepared and presented lesson plans with various materials to engage my Korean students and
interest them with the subject.
 Set up an achievable target with the students and helped them improve their English to pass their
exams.
University of Winchester Winchester, UK

Research Intern in the Winchester Research Apprenticeship Programme (WRAP) June 2012

 Worked with a professor in a research project on the MBA programmes across the United Kingdom
and submitted all the data that was drawn from universities websites and academic journals.

University of Winchester Winchester, UK

Student Ambassador October 2011 – June 2013

 Worked with the university on events such as Open Days and Higher Education outreach
programmes to facilitate smooth operation.

LEADERSHIP EXPERIENCE

2B I/O Hanoi, Vietnam

Sales Manager February 2021 – present

 Set up partnership with partner companies.

 Coordinated a webinar on optimising e-commerce websites with team members.

Focus Travel Hanoi, Vietnam

Sales Team Leader March 2014 – January 2021

 Led a team of 3 sales and operation executives in the Hanoi office to work with suppliers
(restaurants, transport companies and hotels) and to collect data on their offered services.
 Spearheaded events such as annual training courses for the cruise managers, tour directors, tour
guides as well as operation staff.

EDUCATION

University of Winchester Winchester, UK

Business Management with Marketing BA (Hons) Graduation date: May 2013

SKILLS & INTERESTS

Skills: English (fluent in reading, writing, listening & speaking) | Microsoft Office | HubSpot | Korean
(elementary level, equivalent to TOPIC II – Level 3)

Interests: Travel, Jigsaw puzzles, Baking, Marketing & Operations on e-commerce.