Scribd Logo
Upload

Welcome to Scribd!

  • Tugas Mentoring Hanif Kautsar CHI

    Uploaded by

    orhacles
    4 views1 page
    1. The document discusses themes around professional development, productivity, protocols, products, and personnel for an organization. 2. Key support needs include agreeing on customer behavior metrics, populating customer data, monitoring performance, and communicating issues. 3. Budget is also needed to train customer success teams, hold regular reporting meetings, and share policies and procedures with other departments.

    Original Description:

    Copyright

    © © All Rights Reserved

    Available Formats

    DOCX, PDF, TXT or read online from Scribd

    Did you find this document useful?

    Is this content inappropriate?

    Report this Document
    1. The document discusses themes around professional development, productivity, protocols, products, and personnel for an organization. 2. Key support needs include agreeing on customer behavior metrics, populating customer data, monitoring performance, and communicating issues. 3. Budget is also needed to train customer success teams, hold regular reporting meetings, and share policies and procedures with other departments.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    4 views1 page

    Tugas Mentoring Hanif Kautsar CHI

    Uploaded by

    orhacles
    1. The document discusses themes around professional development, productivity, protocols, products, and personnel for an organization. 2. Key support needs include agreeing on customer behavior metrics, populating customer data, monitoring performance, and communicating issues. 3. Budget is also needed to train customer success teams, hold regular reporting meetings, and share policies and procedures with other departments.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    of 1

    Themes Metrics Support needed

    1. Need to agree on CHI mechanism

    2. Need to populate data on


    customer behaviors
    Min. 80% of customer’s CHI is
    Professional 3. Monitoring per PT from daily basis
    green or blue
    activity

    4. Komunikasi data & FU issue yang


    pernah disampaikan

    Budget allocation to train Customer


    X number of 5 cycles meeting Success team on running the 5
    Productivity are within or above targeted cycles meeting
    frequencies Meeting 1x monthly for report and
    discuss improvement

    Updated & socialized policies Regular sharing session with other


    Protocol and procedures to all After Sales team to update and
    personnel socialize new P&P

    Need to engage vendor to build


    product enhancements

    Ask terkait pembaruan update dari


    Product enhancement/new
    Product PDDIKTI dan bagaimana dari sevima
    product required to run
    aka nada pembaruhannya

    Penyampaian rilis update dan tujuan


    nya

    Need to train x no. of personnel in


    the next 3 months
    # of personnel trained/re- Check refreshment berkala dan
    Personnel
    trained memberikan analisis modul mana
    yang dirasa kurang di personel
    tertentu

    You might also like