Personal Information

Name: Rahel Haftu Abraha

Adress: Mekelle, Tigray
Mobile: 0942029680

JOBDESCRIPTION

POSITION: OperationsManager (20/07/2020-02/28/2024)

DEPARTMENT: Food & Beverage Operations &Hotel

RESPONSIBLE FOR: Food&BeverageManager

BarSupervisors
AllManagementandStaffintheabsenceofGeneralMan
ager

REPORTSTO: GeneralManager

PRIMARYOBJECTIVEOFPOSITION

UnderthegeneralguidanceoftheGeneralManagerassess,
evaluateandensurethatlongtermandshorttermgoalsofallF&BOperationsaremet.

To direct and manage all Food & Beverage operations to achieve sales and
profitability and quality goals by developing and executing market strategies,
controlling costs and providing quality service and product to the customers.

ToworkcloselywiththeGeneralManagerandtheFinancialControllertoshapeandimplemen
tthefuturestrategyfortheResort

Tochallengecurrentoperationsanddevelopproposalsfornewconcepts

Allworkwillbeinlinewiththehotel’sguidelinesandbusinessplanproviding
leadershiptoallheadsofdepartmentandstaffinabsenceoftheGeneralManager.

TASKS, DUTIESANDRESPONSIBILITIES
ASSESS, EVALUATE AND ENSURE FOOD &
BEVERAGEOPERATIONSGOALSAREMET

 Develops, implements and evaluates the hotels food & beverage

marketingplan,anygeneralbusinessplansandsalesstrategiestoensureoptimumg
uestsatisfaction,salesmaximisationandprofitability
 Monitorspresentandfuturetrends,practicesand systemsinthefood &beverage
industrytoensurethat the hotelsfoodandbeverage
operationsarecompetitiveinthemarketplace
 Conductsinspectionsofthefood&beverageoperationstoensurethepropertyiskept
inthebestcondition,ensuringthatpreventativemaintenanceprogrammesaread
heredto

 Participates in the development of recognition programmes for

staff,advertising and promotional programmes and campaigns to increase
marketawarenessandpenetration
 Randomly inspects all food & beverage areas to ensure facilitates
andequipmentareclean,wellmaintainedandapprovalsoughtforreplacementwhe
renecessary
 Checks the food & beverage outlets reservations list, hotel arrivals
list,conferenceguestlistandVIPlisttoensurethatownstaffareawareofVIPgues
ts
 Isproficientin
allfoodandbeverageprocedurestobearesourcewhenneeded
 Challengesemployeeswithindepartmenttoachieveoptimumfoodcostperc
entageandserviceperemployee
 Controlsand analyses
departmentalcostsonanongoingbasis,takesactiontocontrolnegativedeviation
 Auditsfoodandbeverageservicesandqualityonaregularbasisanddevelopsandim
plementsstrategiestoimproveresults
 Plansandco-ordinatesin-
houseactivitiesandpackageplanswiththeExecutiveHeadChefandSal
esTeam

DIRECT&MANAGE
FOOD&BEVERAGEDEPARTMENTTOACHIEVEFOOD&BEVERAGEGO
ALS

 Utilisesleadershipskillsandmotivationtomaximiseemployeeproductivityands
atisfaction
 Monitorshotelsoverallserviceandteamworkdailyandmakesrecom
mendationsforimprovementtodepartmentheads
 Selectsanddevelopsstrategiestoimproveguestservice,foodproductiontechn
iquesandefficiency
  Analysesfinancialreportsrelatingtofoodandbeverage,andtakescorrectiveactio
nandfollowup
 Preparesmouthendreportsfordepartmenttoincluderationalesforperform
anceandhighlightsareasofpotentialconcernandopportunity
 Managesandco-
ordinatespricingandpreparationofmenus,beveragesandwinelistbytakingthe
followingintoconsideration:
o Localrequirements
o Marketneeds
o Competition
o Trends
o Potential costs and labor costs
o Availabilityoffoodandbeverageproduct
o Merchandisingandpromotions
 Approves allwine purchasing
andotherfoodandbeverageitemsinaccordancewithcorporatequalit
ystandards
 WithExecutiveHeadChef,maintainsanupdatedrecipefileforallfoodandbevera
geitemstoinclude

Sales history
o Salesmix
o Actualcosts
o Potentialcosts
o Parstocks
o Productiontime
 Preparesfoodandbeveragebusinessplansbased
oninputfromfoodandbeveragedepartmentheads
 Assistsinthedevelopmentofthehotelsannualbusinessplanbydevelopingstrate
giestoincreasesalesinfoodandbeverage
 PreparesBusinessForecastforfood&beverageasdirectedbyGeneralManag
er

LAWS, REGULATIONSANDPOLICIES

 Monitorsandmakessurethefoodandbeveragedepartmentsfollowallapplic
ablelaws
 Monitorspurchasingpracticeswithinfoodandbeveragetoensuremaximumqualit
ytolowestpossibleprice
 Monitorsandensureshighestlevelsofguestsatisfactionbyprovidingqualityguest
servicesandproductswithincorporatestandards
HUMANRESOURCEMANAGEMENT

 Screens,interviews,and selectspotentialDepartment
HeadsandSupervisorsforthedepartment
 AssistsLineManagerintheselectionprocess
 Developsandrecommendsappropriatetrainingtomeetguestneeds
 Checksthatstaffmeetandexceedsguestexpectationsbytrainingandenco
uragingstafftoprovidetheWorldHostService
 Identifiestrainingneedsandmakessurestaffreceivestraining,includingskillstraining
toprovideconsistentreliableservice
 AssistsFood&BeverageDepartmentHeadstoassesstrainingneedsanddevelo
ptheirdepartmentaltrainingplans
 Identifies employees with potential for promotion and or transfer and
makeappropriatedevelopmentplans
 ConductsandguidesDepartmentHeadsandworkscloselywithHumanResour
cesonthefollowingHRrelatedtasks:
o PerformanceAppraisals
o Coaching
o Counselling
o Discipline&Grievance
o EmployeeRelations
o Wageandsalary administration
o Compensationandbenefits
o Successionplanning
EMPLOYEERELATIONS

 Fostersanddevelopseffectiveemployeerelationswithindepartmentandthro
ughoutthehotel
 Establishesandmaintainseffectiveinternalcommunications,includingmeetingswi
thowndepartmentHeadsandSupervisors,toensureoptimumteamworkandpr
oductivity
 Conductsmonthlydepartmentalmeetingswithallfoodandbeveragestaffpres
ent
 Looksforwaystomotivateandchallengeemployees

HEALTH&SAFETY

 Ensuresthatallpotentialandrealhazardsarereportedanddealtwithimme
diately
 Fully understandsthe hotelsfire,emergency andbomb procedures
 Ensuresthatemergencyproceduresarepracticedandenforcedtoprovideforthe
securityandsafetyofguestsandemployees
 Ensuresthatemployeesworkinasafemannerthatdoesnotharmorinjureselforot
hers
 Stimulatesandencouragesageneralawarenessofhealthandsafetyintasksanda
ctivitiescarriedout
 Ensuresthesafetyofthepeopleandpropertywithinthepremisesbyapplyinghotelre
gulations,adhering toexistinglawsand regulations
 Anticipatespossible andprobablehazardsand conditionsandeither
correctsthemortakesactiontopreventthemfromhappening
 Ensures the highest standards of personal hygiene, dress,
uniform,appearance,bodylanguageandconductofhotelemployeesismaintainedby
allemployeesinthedepartment

MISCELLANEOUS

 Attendsmeetings andtrainingrequiredbyGeneralManager
 Assistscolleaguestoperformsimilarorrelatedjobswhennecessary
 Ensuresguestsatisfactionbyattendingtotheirrequestsandinquiriescour
teouslyandefficiently
 Acceptsflexibleworkschedulenecessaryforuninterruptedservicetohotelsguest
sandthehotelsdirectors
 Maintainsownworkingarea,materialsandcompanypropertyclean,tidyandin
good shape; reports defective equipment and material to
appropriateindividual
 Continually seeks to Endeavour and improve the departments
efficientoperation,andknowledgeofownjobfunction
 Iswellupdatedonandpossessessolidknowledgeofthefollowing
 o Hotelfire,bombandemergencyprocedures
o Hotelhealthandsafetypoliciesandprocedures
o Hotelfacilitiesandnearbysightsofinterestandimportance
o Hotelsstandardsofoperationanddepartmentalprocedures
o Currentlicensingrelatingto owndepartmentandthehotel
o Acceptedmethodsofpaymentbythehotel
o Shortandlongtermhotelaswellascorporatemarketingandpromo
tionalprograms
o Corporateclientsandclients generating highvolume business
 Deputies for general Manager in his absence
 Ensuresthatalldepartmentcorrespondenceisrespondedtowithin1worki
ngdayofreceipt
 Achievesallmutuallyagreeddeadlines

Receptionist
08/12/2018-07/03/2019
• Welcoming guests and checking their details against their bookings
• Allocating guests their rooms and providing keys
• Answering phones from prospective customers and guests, taking messages and
delivering them
• Completing administrative tasks such as filing and photocopying
• Responding to requests for help and information
• Providing concierge services, such as booking theatre tickets. Arranging travel and
providing information about local amenities and attractions
• Preparing room bills and ensuring prompt payments
• Checking guests out, taking payments and returning deposits• Welcoming guests and
checking their details against their bookings
• Allocating guests their rooms and providing keys
• Answering phones from prospective customers and guests, taking messages and
delivering them
• Completing administrative tasks such as filing and photocopying
• Responding to requests for help and information
• Providing concierge services, such as booking theatre tickets. arranging travel and
providing information about local amenities and attractions
• Preparing room bills and ensuring prompt payments
• Checking guests out, taking payments and returning deposits

Signed: OperationsManager
Date:
Signed: GeneralManager

Date: