1.

INTRODUCTION

1.1 MEANING OF HOSTEL:

Hostel is a place where the students stay away from their home in the institution. A hostel
presents altogether different physical, social, psychological and philosophical environment
compare to home environment. The students who stay away from their parents in the hostels
are known as hostellers.

In some other countries the word ‘hostel’ is specifically used for the accommodation of
students and travelers. However, in India, a hostel is believed to be a place of residence that a
school, colleges or universities has, where all hostels are supervised by the wardens and other
staff. The hostels consist of number of students. All of them make a group of hostellers.
These students come from different ethical, social, geographical and economic background.
The hostel is a place where students stay for pursuing formal education away from their
homes. But the concept of hostel is not only limited to a place of residence, hostel is a human
practical laboratory. Therefore, hostel is not simply a place of living but it is a centre of
education. Students learn as much from their teachers/lectures as well as from their fellow
mates during hostel stay. It enriches the understanding of the curriculum through analytical
discussion among the students living in the hostel incurs lots and many types of
miscellaneous expenditure apart from the hostel mess fees, securities, etc. They naturally
learn to adopt a way to manage finance. On the other hand, students also learn coverage and
spirit from other students, and that may help students face to face the practical life more
efficiently and confidently.

1
1.2 IMPORTANCE OF HOSTEL

A hostel is a place full of students. It is like a family of students where the head of the family
is a student and the members are the students. In a hostel, students learn a lot of things and
values. They learned about friendship and also about fellow feelings. They also learn about
the importance of discipline. A hostel is a place that develops a sense of responsibility in
every student. Here is an article on importance of hostel life:

 Less judgment
 Living in the budget
 Focus on studying
 Appreciating little things

Some people think a hostel is a good place and some think that a hostel is a bad place. As we
all know that everything has two faces. Similarly, hostel life also has two sides.

It is both good and bad. It is good because hostel life teaches us about many things like
helping others, teamwork, unity, adjustment, caring about others, and sharing things. During
hostel life, a student learns about a lot of good things.

Hostel life is also a bad thing because some students are also vulnerable to the bad influence.
Some students think that they are away from home and that is why they can do anything.
They start smoking, drinking, having drugs, and many other things which are not good.

1.3 ADVANTAGES AND DISADVANTAGES OF HOSTEL LIFE

 A hostel is a place where most students stay at a minimum cost for study purposes.
Hostels are built to provide the students with shelter and other basic necessities for
daily life.
 Life in a hostel is an experience that turns out to be a great one or the worst one that
entirely depends upon the person living there.
 One can rejoice their hostel days forever, but in some cases, it might turn out to be the
worst nightmare.
 One should not get diverted into partying and stuff along with their peers.

2
2.1 STATEMENT OF THE PROBLEM

The motive behind carrying out this research is to study the financial positions of the hostel
and the perception of different students regarding private hostels and to ascertain the
organizational structure and performance of the hostel. This research provides importance
and values of financial management for both the students and management for the better
functioning of the hostel and financial management will improve.

2.2 OBJECTIVE OF THE STUDY:

 To study the organizational structure and performance.

 To study the financial performance of the management.
 To study the perception of different students regarding private hostel.

2.3 SIGNIFICANCE OF THE STUDY:

 This research will enable to ascertain the organizational structure and performance of
the hostel.
 It will help us ascertain the perception of different students regarding private hostel.
 This research provides importance and values of financial management.

2.4 RESEARCH METHODOLOGY:

Research methodology is the specific procedures or techniques used to identify select,

process and analyze information about a topic. In a research paper, the methodology section
allows the reader to critically evaluate a study’s overall validity and reliability. The
methodology section answers two main questions: How was the data collected or generated?
How was it analyzed?

3
2.5 SAMPLE FRAMEWORK:

Since it was difficult to know the whole performance of Vivid Boy’s Hostel it becomes
necessary to take sample from the hostellers and the management. For this project, sample of
30 respondents were selected and 13 questions were prepared for the students and 8 questions
for the management.

2.6 COLLECTION OF DATA:

The collection of data is considered to be one of the important aspects in the research
methodology. In this study, two types of data collection method are used-primary and
secondary data collection.

Primary data- In primary data, data’s were collected through a preparation of

questionnaires.

Secondary data- In secondary collection, the data’s are being collected from other source
like magazine, internet, prospectus, etc.

2.7 LIMITATIONS:

 The study was done on simple basis and the data collected might not be accurate as
students have different views and opinions.
 Some of the student response was not up to the expectations.
 Only limited questionnaires were prepared.
 Some of the data’s were taken on the base of personal experience.
 Due to time constraint.

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2.8 DESIGN OF THE STUDY:

The entire study is presented in the form of a project report under the following chapters:

 CHAPTER 1: INTRODUCTION
This chapter includes a brief introduction of the subject research. It includes, Meaning
of the hostel, Importance of the hostel and advantages and disadvantages of hostel
life.

 CHAPTER 2: RESEARCH METHODOLOGY

This chapter includes statement of the problems, objectives of the study, significance
of the study, research methodology, Sample framework, collection of data, limitations
and design of the study.

 CHAPTER 3: HOSTEL PROFILE

This chapter includes the profile of the Hostel. It includes About Vivid Boy’s Hostel,
Accommodation, Fee structure and Rules and regulations of the hostel.

 CHAPTER 4: DATA ANALYSIS AND INTERPRETATION

This chapter includes the Data analysis and interpretation and brief Introduction about
data analysis and interpretation and is supported by tables and charts.

 CHAPTER 5: FINDINGS, CONCLUSION AND SUGGESTIONS

This chapter includes the findings of the study, conclusions of the study and
suggestions given.

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3.1 HOSTEL PROFILE

Vivid Boy’s Hostel, Jakhama is a hostel mainly for the students of St.Joseph’s College
(Autonomous), Jakhama. It is a privately owned hostel and is a sole proprietorship. The
hostel is managed and administered by the warden himself. It is located in Zhodi colony near
the college, it takes 2 to 3 minutes to reach the college which makes the hostellers easy and
convenient. This hostel provides proper and conducive atmosphere for intellectual and all
round development for the students at the best they can.

3.2 ACCOMMODATION

The hostel has a total of 13 rooms which can accommodate a total of 33 students. Where
there are 3 students each in 8 rooms, 2 students each in 4 rooms and 1 student in 1 room and
is provided with personal bedding, chair and table. The rooms are assigned by the warden for
each student and they cannot interchange their rooms without prior permission from the
warden. The candidate is responsible for the damage of the hostel properties and any damage
will be borne by him.

3.3 FEE STRUCTURE:

Admission fee - 12000

Monthly Mess Fee - 4800

Security Deposit - 5000

21800

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3.4 GENERAL RULES

RULES AND REGULATIONS OF THE HOSTEL:

1. NIV Bible is compulsory in the prayer meeting on every Sunday.

2. Gate will be closed at 7:00 pm in summer and 6:00 pm in winter. No one is allowed to
go out without prior permission from the warden once the gate is closed.
3. Study hour 7:00pm – 10:00pm during summer and 6:00pm – 9:00pm during winter.
During study hour nobody is allowed to visit any other’s room.
4. Monthly mess fee have to be cleared on or before 15 th of every month. A fine of 10%
of the mess fee will be imposed after 15th of every month i.e Rs 480.
5. Security will be given back after the completion of 3 rd year’s course. If he leaves the
hostel in between, security will not be given back.
6. Unauthorized guest or outsiders in the hostel are strictly prohibited. Any student
bringing unauthorized person in his room is liable to disciplinary action amounted to
expulsion from the hostel.
7. Students are not allowed to stay in hostel during the class hour without the prior
permission from the warden.
8. The hostel warden has the authority to check any rooms at any time and if the student
found misbehaving or keeping the room unhygienic then disciplinary action will be
taken.
9. No students are allowed to go home or Kohima without the permission of the warden.
10. Hostellers who stay till 15th of the month will have to pay 50% of the fee and beyond
the stated date full amount will be charged.
11. Using of intoxicants inside the hostel is prohibited and if anyone found using, he will
be expelled from the hostel.
12. No student will occupy or interchange the rooms without the permission and proper
allotment of the warden.
13. Using of electrical appliances such as Heaters, rice cookers, water boilers etc. are
strictly prohibited.
14. Hostellers are warned to keep their valuable goods safe. Hostel management is not
responsible for the loss of such valuable.

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15. Damage of hostel property such as doors, windows, chairs etc. will lead to fine. He
shall be asked to repair the same.
16. A student once admitted in the hostel continues to be a hosteller inmate throughout
the year. He has to pay the management and room rent for the academic session will
be taken even if he leaves the hostel in the mid-session.
17. While leaving the rooms, it must ensure that the lights are switched off.
18. Holidays are in accordance with the college routine and students are required to be
aware of all notice that are put on the notice board.

8
4.1 INTRODUCTION

Analysis and Interpretation refers to a systematic and critical examination of the financial
statements. It not only establishes cause and effect relationship among the various items of
the financial statements but also presents the data in a proper manner. The main purpose of
Analysis and Interpretation is to present the data in such a manner that is easily
understandable and self explanatory.

Data analysis and interpretation is the process of assigning meaning to the collected
information and determining the conclusions, significance and exciting step in the process of
research. In all research studies, analysis follows data collected. Proper implementation of
data analysis processes can provide with profound advantages.

Marshall and Rossman describe data analysis as the process of bringing order, structure and
meaning to the mass of collected data. It is described as messy, ambiguous and time
consuming, but also as a creative and fascinating process. Broadly speaking –while it does
not proceed in linear fashion –it is the activity of making sense of interpreting and theorizing
data that signifies a search for general statements among categories of data. Therefore, one
could infer that data analysis requires some sort or form of logic applied to research. In this
regard, Best and Khan clearly posit that the analysis and interpretation of the data represent
the application of deductive and inductive logic to the research.

9
4.2 OVERALL CONTROL

Overall control is the process or procedures that regulate, guide, and protect an organization.
Here, the warden has the overall control of the hostel management as he is the sole proprietor
of the business.

Table No. 4.1 Overall control

Sl. No. Response Respondent Percentage (%)

1 Assistant Warden 0 0
2 Warden 1 1
3 Others 0 0
TOTAL 1 100

Analysis: from the above table we can say that the warden has the overall control of the
hostel.

Chart No. 4.1: Overall control

Overall control

Assistant warden
Warden
Others

100%

Interpretation: The above chart shows that the warden has 100% overall control of the Vivid
Boy’s Hostel, Jakhama, and hence no other person has any control over the hostel except the
warden.

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4.3 BASIS OF ADMISSION

Basis of admission is basically what will be focused on primarily during the admission
process. On what basis the admission is given to the hostellers and how?

Table No. 4.2 Basis of admission

Sl. No Response Respondent Percentage (%)

1 First come first basis 1 100
2 Based on the students residence 0 0
3 On the basis of merit 0 0
4 Others 0 0
TOTAL 1 100

Analysis: From the above table we can say that the admission is given on first come first
basis.

Chart No. 4.2 Basis of admission

Basis of admission

First come first basis

Based on the
students resi-
dence
On the basis of merit
Others
100%

Interpretation: The above chart shows that the students are given admission on the basis of
first-come-first and not any other way or method as it makes easier for the warden during
admission.

4.4 ALLOTMENT OF HOSTELLERS

11
Hostel room allotment is done to the admitted students, whenever they are physically present
at the hostel and after payment of required hostel fees.

Table No. 4.3 Allotment of hostellers

Sl. No Response Respondent Percentage (%)

1 According to year wise 1 100
2 According to tribe 0 0
3 According to stream wise 0 0
4 Others 0 0
TOTAL 1 100

Analysis: From the above table it shows that 100% of the hostellers are allocated their rooms
according to year wise and not by any other way.

Chart No. 4.3 Allotment of hostellers

Allotment of hostellers

According to year wise

According to tribe wise

According to stream
wise
100
others

Interpretation: From the above chart it shows that 100% of the hostellers are allocated their
rooms according to year wise as it is more convenient to have of same batch and to have
better interaction with each other.

4.5 SUPERVISOR OF STUDY HOUR

12
Giving instructions or orders to students to study during study hours of the hostel and making
sure that the students are following the same.

Table No. 4.4 Supervisor of study hour

Sl. No. Response Respondent Percentage (%)

1 Warden 1/2 50
2 Assistant warden 0 0
3 Seniors 0 0
4 Hostel monitors 1/2 50
TOTAL 1 100

Analysis: From the above table 50% of the study hour is being supervised by the warden and

50% of the study hour is being supervised by the Hostel monitors.

Chart 4.4 Supervisor of study hour

Supervisor of study hour

warden
Assistant warden
50% 50%
Seniors
Hostel mnitors

Interpretation: From the above chart we came to know that both warden and the hostel
monitor can supervise the study hour and hence the above chart shows 50% each for both the
warden and the Hostel Monitors.

4.6 COMPARISON OF PROFITS

13
It is being compared to know the income and expenses and profits of the business over time.

Table No. 4.5 Income of 2020, 2021 and 2022

Particulars Amount 2020 Amount 2021 Amount 2022

Admission fee 396000 396000 396000
Mess fee 1782000 1782000 1900800
Maintenance fee 13200 13200 13200
Total 2191200 2191200 2310000

Table No.4.6 Expenses of 2020, 2021 and 2022

Particulars Amount 2020 Amount 2021 Amount 2022

Mess expenses 1140000 1152000 1176000
Light bill 9600 9600 9600
Maintenance 10000 10000 10000
Total 1159600 1171600 1195600

Calculation,

Net profit for the year 2020= Total Revenue-Total expenses

= 2191200-1159600

=1031600

Net profit margin= Net profit/Total revenue x 100

= 1031600/2191200x100

=47.08%

Net profit for the year 2021= Total Revenue-Total expenses

14
 = 2191200-1171600

= 1019600

Net profit margin= Net profit/Total revenue x 100

= 1019600/2191200x100

= 46.53%

Net profit for the year 2022= Total Revenue-Total expenses

= 2310000-1195600

= 1114400

Net profit margin= Net profit/Total revenue x 100

= 1114400/2310000x100

= 48.24%

Therefore, the above calculation shows that the profit for the year 2020 was made 1031600
which is 47.08%, the profit made during the year 2021 was Rs 1019600 which is 46.53% and
the profit they made during the year 2022 was Rs 1114400 which is 48.24%.The profit of the
year 2021 was declined because of the Covid-19 pandemic where students were compelled to
stay at home and attend online class. During the normal times the hostel earning is stable.

4.7 FOOD PROVIDED

15
The food provided to the hostellers is satisfactory or not.

Table No. 4.7 Food provided

Sl. No Response No. of respondents Percentage (%)

1 Yes 15 50
2 No 8 27
3 Can be improved 7 23
TOTAL 30 100

Analysis: The above table shows that 50% of the hostellers are satisfied with the food
provided and 27% of them are not satisfied while 23% of them stated that it can be improved.

Chart 4.5 Food provided

Food satisfaction

23% Yes
No
Can be improved
50%

27%

Interpretation: The above chart shows that 50% of the respondent is satisfied with the food
provided and 27% of the respondent is not satisfied while 23% of the respondent suggested
that it can be improved. Many students also suggested that sometimes there should be change
in the style of cooking.

4.8 STUDY HOUR PROVIDED

16
The study hour provided to the hostellers is sufficient for them or not.

Table No. 4.8 Study hour provided

Sl. No. Response No. of respondents Percentage (%)

1 Yes 28 100
2 No 0 0
3 Can be improved 0 0
TOTAL 30 100

Analysis: From the above table we came to know that 100% of the students are satisfied with
the study hour provided to them.

Chart 4.6 Study hour

Study hour

Yes
No
Can be improved

100

Interpretation: The above chart shows that 100% of the respondents are satisfied with the
study hour of the hostel. The study hour of the hostel starts from 6:00 pm to 10:00 pm which
is 4 hours. Almost all the students said that study hour provided to them is enough and they
are satisfied with it.

4.9 SATISFACTORY LEVEL OF ELECTRICITY SUPPLY

17
Here, if the hostellers are satisfied with the electricity supply provided or not.

Table No. 4.9 Satisfactory level of electricity

Sl. No Response No. of Respondents Percentage (%)

1 Yes 25 83
2 No 2 7
3 Can be improved 3 10
TOTAL 30 100

Analysis: In the above table 83% of the respondents are satisfied with the electricity supply
and 7% of the respondents are not satisfied while 10% of the respondents suggested that it
can be improved.

Chart 4.7 Satisfactory level of electricity

satisfactory level of electricity

10%
7% Yes
No
Can be improved

83%

Interpretation: In the above chart 83% of the respondents are satisfied with the electricity
supply and 7% of the respondents are not satisfied while 10% of the respondents suggested
that it can be improved. Some students are not satisfied because they feel that they don’t get
regular electricity supply sometimes.

4.10 AVAILABILITY OF WATER

18
Here, sufficiency or availability of water means that if the management is providing sufficient
water for the hostellers for usage.

Table No. 4.10 Sufficiency of water

Sl. No Response No. of Respondents Percentage (%)

1 Satisfied 28 93
2 Not satisfied 2 7
3 24/7 0 0
TOTAL 30 100

Analysis: From the above table we can see that 93% responds that they are satisfied and 7%
of them are not satisfied with the water supply.

Chart 4.8 Sufficiency of water

Sufficiency of water

7%

Satisfied
Not satisfied
24x7

93%

Interpretation: In the above chart 93% of the respondents are satisfied and that they get
sufficient amount of water for usage whereas 7% of the respondents are not satisfied with the
availability of water facility. Some students are not satisfied and they said that they don’t get
sufficient amount of water during winter.

4.11 MEDICAL FACILITY

19
The medical facilities are available for the hostellers to ensure students well being and
making sure that students are in good health because anyone can fall sick anytime.

Table No. 4.11 Medical facility

Sl. No Response No. of Respondents Percentage (%)

1 Yes 30 100
2 No 0 0
3 Can be improved 0 0
TOTAL 30 100

Analysis: From the above table we can see that 100% of respondents respond that they have
proper medical facility from the warden.

Chart 4.9 Medical facility

Medical facility

Yes
No
Can be improved

100%

Interpretation: The above chart shows the satisfaction level of the medical facility provided.
100% of them were satisfied with the medical facility provided. The students were satisfied
and said that the hostel provides medicines and first aids for emergencies.

4.12 FOOD STORAGE FACILITY

20
Here, we study if the management has a good quality of food storage facility to store the
goods.

Table No. 4.12 Food storage facility

Sl. No. Response No. of Respondents Percentage (%)

1 High quality 0 0
2 Poor quality 0 0
3 Good enough 30 100
4 Average 0 0
TOTAL 30 100

Analysis: From the above table 100% says that the food storage facility is good enough.

Chart 4.10 Food storage facilities

100%
90%
80%
70%
60%
50% Series 3

40%
30%
20%
10%
0%
High quality Poor quality Good enough Average

Interpretation: The above chart shows 100% of the respondent responds that the food
storage facility is good enough which can help the management in tackling the problem of
food security.

4.13 MESS FEE COMPARING TO OTHER HOSTEL

21
The mess fee is paid every month and comparing them with the other hostel if it is more or
same as the others if compared to other hostels.

Table No. 4.13 Comparison of mess fee

Sl. No. Response No. of Respondents Percentage (%)

1 Very cheap 0 0
2 Same as the others 19 63
3 Too costly 7 23
4 Affordable 4 13
TOTAL 30 100

Analysis: The above table shows that 10% of the respondents responds that it is very cheap
and 53% responded that it is same as the others and 23% responded that it is too costly while
13% of them responded that it is affordable.

Chart 4.11 Comparison of mess fee

Comparison of mess fee

13% 10%

Very cheap
23% Same as the others
Too costly
Affortable

53%

Interpretation: The above chart shows the opinion of the different students regarding the
hostel mess fee. 10% of the students are of the opinion that the mess fee is very cheap, 53%
responded that it is the same as others and 23% responded that it is too costly while 13%
responded that it is affordable. The difference in the opinion is because different people have
different opinion depending on the facilities provided.

4.14 GRIEVANCES CELL

22
It involves what are the ways and how to solve the problems when arise and faced by the

students whom to approach for solving the problems.

Table no. 4.14 Grievances cell

Sl. No Response No. of Respondents Percentage (%)

1 Warden 16 53
2 Hostel monitor 8 27
3 Based on the problem 6 20
4 Others 0 0
TOTAL 30 100

Analysis: The above table shows that 53% of the students solve their problems through the
warden, 27% of them through the Hostel monitor and 20% of them base on their problem.

Chart 4.12 Grievances cell

Grievances cell
20%
Warden
Hostel monitor
53% Base on the problem
Others
27%

Interpretation: The above chart shows that 53% of the students solve their problems through
the warden, 27% of them through the Hostel monitor and 20% of them base on their problem.
From the above chart it can interpret that majority of the students solve their problems
through the warden because he has better knowledge and experience to solve the problems.

4.15 OPINION ON PRIVATE HOSTEL’S EXPENSES

23
The opinion is what students think about the expenses of private hostel, if it is expensive or
not.

Table No. 4.15 Opinion on private hostel’s expenses

Sl. No Response No. of Respondents Percentage (%)

1 Expensive 17 57
2 Very expensive 0 0
3 Not expensive 0 0
4 Average 13 43
TOTAL 30 100

Analysis: From the above table 57% of the respondent responds that private hostel is
expensive 43% of them disagree that it is expensive but it is average.

Chart 4.13 Opinion on private hostel’s expenses

Opinion on private hostel's expenses

43%
Expensive
Very expensive
Not expensive
57%
Average

Interpretation: The above chart shows the opinion of different students regarding private
hostel. 57% of the respondent responds that private hostel is expensive and 43% of them
disagree that it is expensive but average. Majority of the students say that private hostel is
more expensive because they have better facilities than the main hostel.

4.16 SATISFACTORY LEVEL WITH THE HOSTEL MANAGEMENT SYSTEM

24
Different student have different opinion regarding the satisfactory level of the hostel
management system.

Table No. 4.16 satisfactory level with the hostel management system

Sl. No Response No. of Respondent Percentage (%)

1 Yes 19 63
2 No 6 20
3 Can be improved 5 17
TOTAL 30 100

Analysis: From the above table we can say that 19 out of 30 have responded that they are
satisfied and 6 of them are not satisfied while 5 of them suggested that the hostel
management can be improved.

Chart 4.14 Satisfactory levels with the hostel management system

Satisfactory level with the hostel

management system
17%
Yes
No
Can be improved
20%

63%

Interpretation: From the data collected from 30 students 19 students are satisfied with the
management system and 6 students are not satisfied with it and the rest are with the opinion
that it can be improved. 20% of the students are not satisfied with the hostel management
system because they fell that there should be more indoor games and in some rooms the
furnitures are not satisfactory and be improved.

FINDINGS:
25
After research and analysis about the performance of Vivid Boy’s Hostel the following
results were found out. They are:-

1. All the respondents (100%) are satisfied with the study hour.
2. Respondents (100%) are satisfied with the medical facility provided.
3. Most of the respondents (93%) are satisfied with the water supply.
4. Majority of the respondents (60%) responded that they have access to warm water.
5. Respondents (60%) are satisfied with the mess facility provided by the hostel and
(40%) of the respondents suggested that it can be improved.
6. Respondents (50%) are satisfied with the food provided and (27%) are not satisfied,
while (23%) suggested that it can be improved.
7. Majority of the respondents are satisfied with the monthly mess fee charged by the
hostel.
8. Most of the respondents want improvement in the time table of the hostel.
9. Most of the students are of the opinion that the expense in staying in private hostel is
expensive.
10. The hostel mess is supervised by the hired cooks.
11. It is found out that the management receives sufficient mess fund.
12. It is found out that the profit status in running the hostel is good.
13. Some students were not happy with the cost of hostel admission fees.
14. Most of the students chose private hostel mainly because of their preference but some
out of compelled situations.

CONCLUSION:

26
The project was carried out for the purposes of studying the performance of Vivid Boy’s
Hostel, Jakhama. It was found that the mess fee is as same as the others comparing to the
other private hostels in Jakhama. The hostel’s structural and functional system is also good
and so it satisfies the students except on some facility like networking facility, medical
facility and mess facility where some improvement are needed. It was found out that the time
table of the hostel is good enough and satisfies the students except on some conditions like
break hour. The study hour provided is also sufficient and the students were satisfied.

Thus, from the above line we can clearly say that the performance of Vivid Boy’s Hostel is
good enough and thus it will satisfy the students and will have only minimum problems
where, after the improvement on those problems it will not have any complaints. So the
management should have to look after the problems and try to remove those problems for the
better functioning of the hostel.

SUGGESTIONS:

27
 1) According to the study sometimes there should be change in the style of cooking.
2) According to the respondents the medical facility should be improved.
3) According to the study musical facility should be provided.
4) According to the study Wi-Fi should be provided.
5) According to the respondents indoor games facility should be provided.
6) The communication between the management and the hostellers should be improved.
7) According to the study management should focus on the overall customer satisfaction.

BIBLOGRAPHY:
28
BOOKS REFERRED:
 BHABATOSH BANERJEE, FUNDAMENTALS OF FINANCIAL
MANAGEMENT,SECOND EDITION,PHI LEARNING PRIVATE LIMITED,NEW
DELHI
 KOTHARI C.R (2001),RESEARCH METHODOLOGY:METHODS OF
TECHNIQUES.WISHWA PRAKASHAN; NEW DELHI
 JOHN M IVANCEVICH, ROBERT KONOPASKE AND MICHAEL T MATTESON,
“ORGANIZATIONAL BEHAVIOUR AND MANAGEMENT”,SEVEN EDITION,
TATA MCGREW-HILL PUBLISHING COMPANY LIMITED

WEBSITES VISITED:
 https://www.vocabulary.com/dictionary/hostel
 https://gradecoach.com/what-is-research-methodology/
 https://marketbusinessnews.com/financial-glossary/organizational-performance-
definition-meaning/

QUESTIONARIE (management)

29
I am SUTHEM, a student from St. Joseph’s College (Autonomous), Jakhama, Nagaland
presently pursuing my B.Com 6th semester under Nagaland University. I am undertaking a
project on the topic “A case study on the performance of Vivid Boy’s Hostel Jakhama”

The main purpose of the questionnaire is to analyze the performance of Vivid Boy’s Hostel.

Expecting your kind co-operation in this survey. All answers will be strictly confidential and
will not be shared with any third parties.

Name: phone No.:

Sex: Designation:

1. Who has the overall control of Vivid Boy’s Hostel?

a) Warden ( ) b) Assistant warden ( ) c) Others ( )

2. On what basis are the admission given to the students?

a) First come first basis ( ) b) Based on the student’s residence ( )
c) On the basis of merit ( ) d) Others ( )

3. How are the hostellers being allotted /divided?

a) According to year wise ( ) b) According to tribe wise ( )
c) According to students preference ( ) d) Others ( )

4. Who supervises the hostel mess?

a) Hired cooks ( ) b) Hostellers ( ) c) Warden ( ) d) Others ( )

5. Who supervises the study hour?

a) Warden ( ) b) Assistant warden ( ) c) Seniors ( )

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 d) Hostel monitors ( )

6. In the business of running a hostel, how is the profit?

a) Very profitable ( ) b) Not profitable ( ) c) Loss at times ( )
d) Average ( )

7. How much total amount of money do you get from mess monthly?
a) Below Rs 80000( ) b) Rs 800000-Rs 100000( ) c) 1 lakh-1.5 lakhs ( )
d) 1.5 lakhs and above ( )

8. Are mess funds sufficient?

A) Yes ( ) b) Not enough ( ) c) Hardly adjustable ( )

9. Do you get any surplus from the mess?

a) Yes ( ) b) No ( ) c) At times ( )

QUESTIONARIE (Students)

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I am Suthem, a student from St. Joseph’s College (Autonomous), Jakhama, Nagaland
presently pursuing my B.Com 6th Semester under Nagaland University. I am undertaking a
project on the topic “A case study on the performance of Vivid Boy’s Hostel Jakhama”.

The main purpose of the questionnaire is to analyze the performance of Vivid Boy’s Hostel.

Expecting your kind co-operation in this survey. All answers will be strictly confidential and
will not be shared with any third parties.

Name: Phone No.:

1) Are you satisfied with the food provided?

a) Yes ( ) b) No ( ) c) Can be improved

2) Are you satisfied with the study hour of the hostel?

a) Yes ( ) b) No ( ) c) Can be improved ( )

3) Are you satisfied with the electricity supply?

a) Yes ( ) b) No ( ) c) Can be improved ( )

4) Do you get sufficient amount of water supply?

a) Mostly yes ( ) b) Mostly No ( ) c) 24/7 ( )

5) Do you have access to warm water?

a) Mostly yes ( ) b) Only at times ( ) c) Not at all ( )

6) Does your hostel provide clean and hygienic water?

a) Very hygienic ( ) b) Not at all hygienic ( ) c) Adjustable ( )

7) Are you satisfied with the mess facility?

a) Yes ( ) b) No ( ) c) Can be improved ( )

8) Are you satisfied with the medical facility provided by the hostel?

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 a) Yes ( ) b) No ( ) c) Can be improved ( )

9) How would you rate the food storage facility?

a) High quality ( ) b) Poor quality ( ) c) Good enough ( )
d) Average ( )

10) How is the mess fee comparing to others hostels?

a) Very cheap ( ) b) Same as the others ( ) c) Too costly ( )
d) Affordable ( )

11) Whom do you enquire incase of any problem?

a) Warden ( ) b) Hostel monitors ( ) c) Others ( )
d) Based on the problem ( )

12) Private hostel is expensive. Do you agree?

a) Agree ( ) b) Disagree ( ) c) Strongly agree ( )
d) Strongly disagree ( )

13) Are you satisfied with the overall structural and functional management of the hostel/
a) Yes ( ) b) No ( ) c) Can be Improved ( )

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