Cabin Crew Manual Issue 4 Rev 2 Dated 3rd Nov 2019

CABIN CREW MANUAL
Document Management & Control
Chapter 0 Issue 4 Revision 0
Cabin Crew
Manual
Chapter 0
Issue Date: 31st Jan 2019 OPS/OZ/HL1

Effective Date: 1st Mar 2019
CABIN CREW MANUAL

CABIN CREW MANUAL

CABIN CREW MANUAL
Document No.: HL1

Document Serial No.:
CONTROLLED COPY
Cabin Crew
Manual
Issue 4 Revision 2 dated Nov 2019
Effective Date: 13th Nov 2019
This Manual is the Kuwait Airways Cabin Crew Manual and is compiled in
compliance with the requirements of the DGCA, Kuwait. In case of any conflicts
between applicable procedures and KCASR, KCASR shall supersede.
This Manual is approved by DGCA/ASD Kuwait vide ref 2012-730/OPS/41 dated 9th
October 2012
Issue Date: Nov 2019 OPS/OZ/HL1

CABIN CREW MANUAL

CABIN CREW MANUAL
0.1 Table of Contents
Chapter Description Page
Chapter 0 Document Management & Control
0.1 Table of contents 1

0.2 Introduction 4
0.3 Rules of Construction 6
0.4 Rules of Revisions 8
0.5 Distribution List 13
0.6 Record of Revisions 14
0.7 Record of Approval of Revisions 15
0.8 List of Effective Pages 16
0.9 Lists of Acronyms, Terminology & Sita Codes 23
Chapter 1 Flight Services Organization

1
1.2 Corporate Commitment by the Accountable Manager 5
1.3 Safety Management Policy 6
1.4 Disciplinary Policy 7
1.5 Non-Punitive Policy 8
1.6 Department Organizational Chart 9
1.7 Cabin Crew Quality Division - HE 16
1.8 Cabin Crew Quality System & Safety Management 20
1.9 Crew Management Section - HL 29
1.10 Quality – Cabin Services & Procedures - HY 40
1.11 Cabin Crew Training Coordination & Follow Up – HT 49
1.12 Cabin Crew Administration – HX 62
1.13 Cabin Crew Rostering Group – HR 78
1.14 Cabin Crew Dispatch Group - HB 85
1.15 Planning & Budget Section - HF 91
1.16 Document Control & Management of Records 100
1.17 Miscellaneous 102
Issue Date: 31st Jan 2019 Page 1 OPS/OZ/HL1

CABIN CREW MANUAL
Chapter 2 Cabin Crew Duties And Responsibilities

1
2.2 Introduction 2
2.3 Cabin Crew Members Duties & Responsibilities 3
2.4 ILB 7
2.5 Cabin Crew In Charge Duties & Responsibilities 11
2.6 Flight Services Supervisor Duties & Responsibilities 20
2.7 Cabin Crew Reporting Time To Duty 22
2.8 Pre-Flight Cabin Crew Briefing Session Guidelines 23
2.9 Cabin Crew Documents Checks by the Cabin Crew In Charge 25
2.10 Cabin Crew Complement – Reference Table 26
2.11 Cabin Crew Positions & Requirements 27
2.12 Offloading of Cabin Crew Weak in Safety Knowledge 28
2.13 Reporting to the Aircraft 29
2.14 Pre-Flight Equipment Checks & Preparations 29
2.15 Clearances - Cabin Crew In Charge Clearances 32
2.16 Boarding of Passengers 33
2.17 Delays with Passengers On Board 34
2.18 Communication 34
2.19 Announcements 38
2.20 Report Writing 41
Chapter 3 Policies & Procedures
3.1 Table of Contents 1

3.2 Compliance with Policies and Procedures 4
3.3 Manuals Required By Cabin Crew Members 5
3.4 On Board Library 5
3.5 Flight Duty Time Limitations - FDTL 8
3.6 Extra Cabin Crew Members Flying On Board 26
3.7 Sickness Procedures 29
3.8 Cabin Baggage Control 32
3.9 Unruly Passenger 35
3.10 Sky Marshals / On Board Security Procedures – Z1 37
3.11 Country Laws 43
3.12 Customs & Immigration Procedures at Different Stations 44
3.13 Uniform Regulations 52
3.14 Cabin Crew Training Requirements 61
3.15 Cabin Crew Line Indoctrination Training 66
3.16 Promotions – Qualifications and Training 69
3.17 Exam Policy & Course Regulations 74
3.18 Cabin Crew Member Documents 76
3.19 Miscellaneous Procedures 81

CABIN CREW MANUAL
Chapter 4 Emergency & First Aid Policies & Procedures

4.2 Introduction 6
4.3 Evacuation Principles & Preparations 6
4.4 Fuelling/Defueling Procedure with Passengers on Board 22
4.5 Door Opening & Arming Procedure 24
4.6 PA Announcements 25
4.7 Preparations For Take-Off 29
4.8 Preparations For Landing 30
4.9 Seat Belts 31
4.10 Child Restraints Devices 31
4.11 Restricted Seating 32
4.12 Crew Seating 32
4.13 Prohibited Electronic/Electric Devices On Board 33
4.14 Mobile Phones Usage On Board 34
4.15 Smoking on Board KAC Aircraft 35
4.16 Cockpit Security Procedures 36
4.17 Flight Crew / Cabin Crew Communication 37
4.18 Cabin Security 39
4.19 Cabin Ready Switch 39
4.20 Turbulence 40
4.21 Crew Incapacitation 41
4.22 Succession of Command 41
4.23 Unlawful Interference 42
4.24 Bomb Threat & Least Risk Bomb Location 43
4.25 Aircraft Search Procedures 44
4.26 Oxygen Cylinders 46
4.27 Decompression 47
4.28 Fire Fighting 48
4.29 Aircraft Emergency Equipment 51
4.30 A320 - 212 Emergency Quick Reference 73
4.31 A320 – 214 Emergency Quick Reference 80
4.32 A330 Emergency Quick Reference 87
4.33 B747-400 Emergency Quick Reference 94
4.34 B777 - 300 Emergency Quick Reference 103
4.35 First Aid Policy 117
4.36 First Aid Kits 118
4.37 Defibrillator 120
4.38 First Aid Report 121
4.39 Medical Emergencies 123
4.40 Dangerous Good Regulations 165

CABIN CREW MANUAL
0.2 Introduction
The Cabin Crew Manual is the basic document governing Kuwait Airways Cabin
Crew Operations. The Manual has been prepared in accordance with the
relevant provisions of the Kuwait Civil Aviation Safety Regulations (KCASR). It
complies with the terms and conditions of Kuwait Airways Air Operator Certificate
issued to Kuwait Airways by DGCA Kuwait and contains, in addition to national
rules and regulations company policies, regulations and procedures as well as
relevant ICAO Standards and Procedures, as far as they apply.
The procedures and instructions contained in the Cabin Crew Manual are based
on the latest technical data and operational experience. The provisions of Cabin
Crew Manual are required to be complied with by all relevant Departments in
KAC, as applicable. The Manual is for the use and guidance of all operating
Cabin Crew and ground staff who are to ensure that all flights operated by KAC
are planned and executed in accordance with the policies and procedures laid
down in this Manual.
It is the responsibility of Cabin Crew, Department Managers/Heads of Sections
to ensure all necessary documents/manuals required for the intended operation
are available with the latest updates and are complete in all respects in
accordance with operations library revision checklist.
The Cabin Crew Manual is divided into the following parts.
Chapter 0 - Introduction, covering:
• Document Management & Control
Chapter I - Operations Policy Manual, covering:
• Organizational Structure
• Duties and Responsibilities of Key Operations Management Personnel
Chapter II – Cabin Crew Duties and Responsibilities covering:
• Cabin Crew Duties & Responsibilities
• Reporting Procedures
• Cabin Crew Positions & Requirements
• Pre-flight Equipment Checks and Preparations
• Boarding & Delays
• Communications
• Announcement
• Reports Writing
Chapter III – Policies and Procedures covering:
• Manuals, On Board Library
• Flight Duty Time Limitations
• SOPs applicable to Cabin Crew Operations.
Chapter IV – Emergency & First Aid Procedures Quick Reference

CABIN CREW MANUAL
This manual is the property of Kuwait Airways and is lent to employees and
collaborators for the duration of employment. On termination of employment, the
manual shall be returned. Reproduction or distribution in whole or in part, without
the prior written permission of Kuwait Airways, is forbidden.
Utmost care has been taken in the development of the Cabin Crew Manual to
ensure a consistent and safe delivery of services to its customers. The Manual
defines the safety procedures, duties, and responsibilities of all the staff within
Flight Services and any outsourced cabin operations whenever applicable in
accordance with the regulatory requirements of the Director General of Civil
Aviation and Kuwait Airways company policies and procedures.
It is the sole responsibility of each individual within Flight Services to comply and
abide by the regulations, policies and procedures contained in this Manual. The
bearer of this manual must ensure that the contents of this manual is maintained
and kept up to date at all times. Violation of any content mentioned in this
manual may result in serious repercussions to the Individual or Section
concerned.
Flight Services Manual is approved by DGCA/ASD, KUWAIT. (Ref: 2012-

730/OPS/41 dated 9th October 2012).
0.2.1 Flight Services

Flight Services offices is a three-storied building located in adjacent to Kuwait
International Airport, Farwaniya district of Kuwait.
The Management and Administrative offices are located on the First Floor of the
building and comprises different Sections of Flight Services – Operations
Department.
The temperature in the building is controlled by a centralized air conditioning
system in summer and a controlled heating system in the winter months. Parking
facilities are also provided for Cabin Crew and Flight Services ground staff in
front of the building.
Dispatch/Briefing and Scheduling offices as well as the Briefing Rooms for Cabin
Crew pre-flight briefings are available. A crew lounge is available for crew on
standby duty. A room is assigned for air-hostesses to check their grooming
before flight.
A room in this area is also equipped with internet-enabled computers for the
Cabin Crew use. The Dispatch / Briefing offices are manned 24 hours a day.
Transportation is also provided for crew to and from the airport. Other facilities
like Cafeteria/toilets/Prayer Room/Electronic Food & Beverage Machines are
also available for employee convenience.
Offices at outstation bases (Bangkok) are available for base Cabin Crew. The
offices are equipped with facilities such as computers with internet access and
fax machine/Printers.

CABIN CREW MANUAL
0.3 Rules of Construction

Published procedure and/or policy documents/manuals are required to be
controlled as per the following requirements:
• Documents are to be approved for adequacy prior to issue.
• A procedure must be documented and implemented for scheduled review
and amendments.
• Amendments and revisions must be documented and clearly identified.
• A procedure is documented to ensure the latest revision of the document is
available in circulation and old revisions removed from circulation.
• A procedure is documented to ensure the control and identification of external
documents.
• A procedure is documented to ensure the identification of all holders of
manuals.
0.3.1 Grammar, Verb Structure and Use of Common Language

In the chapters of this Manual, unless the context requires otherwise:
1. Words importing the singular include the plural

2. Words importing the plural include the singular
3. Words importing the masculine gender include the feminine.
In the chapters of this manual:
1. “Shall” is used in an imperative sense.

2. “May /should” is used in a permissive sense to state authority or
permission to do the act prescribed, and the words “no person may….”
Or “a person may not …..” means that no person is required,
authorized or permitted to do the act prescribed,
3. “Includes” means includes but is not limited to.
4. “Show” and its derivatives in this manual have the exact intent as shown
in the dictionary.
English shall be the common language in all operational matters. All the Cabin
Crew Manual parts and other cabin crew notices shall therefore be issued in
English Language. Users of this manual shall be proficient in the English
language to understand and implement the policies, procedures and instruction
accordingly.
The manual shall be constructed observing the principals, ideology and
methodology of Human Factors. All Checklists, whether generated internally or
distributed from the manufacturer, shall also meet the requirements of Human
Factors ensuring legibility, clarity, simplicity, consistency and ease of use.

CABIN CREW MANUAL
0.3.2 Presentation of the Pages in the Manual

Every page of this manual has a header which is located at the top of the page
containing the company logo and name, the departments’ and issuing section
name, the chapter number, the issue and revision number of the particular page.
OPERATIONS DEPARTMENT
CABIN CREW MANUAL
Chapter no. Manual Title & Company Logo Issue no. Dept/Section Name Revision no.
The footer is located at the bottom part of the page in the manual containing the
date of issue of said page, the page number and manual reference.
Issue Date: April 2018 Page 7 OPS/OZ/HL
Page Issue Date Page no. Manual

Reference:
OPS: Operations
HL1: Document Control No.1
Issue Date - located at the lower left-hand side of the footer depicts the date the
page was initially issued, amended or revised.
Page No. - placed at the lower center of the footer representing the page no. of the
particular page of the manual.
Manual Reference - placed on the lower right side of the footer representing the
manual reference composed of the issuing Department OZ – Operations and
Document Control number: HL1.
Page numbering restarts at page no. (1) at the beginning of each chapter.
Notes in bold italic letters are used to point out something of special interest or
importance to the reader. The word Note followed by a colon (:) is in bold italic
while its text contents is regular italic.
A vertical line located at the left margin designates revised information on the
affected page.

CABIN CREW MANUAL
0.4 Rules of Revisions: Manual Review & Approval:

Cabin Crew Manual (CCM) is prepared by Crew Management (being the CCM
owner) and regularly reviewed by Flight Safety & Quality Assurance Division to
ensure that all its contents are accurate and current.
Temporary revisions are issued to communicate changes to the manual content until
a formal revision can be issued.
This manual is issued on the authority of Kuwait Airways. The contents of CCM will
contain applicable regulations, procedures and operation standards including any
updates & revisions that shall be authorize by the Operations Director and shall be
submitted for the acceptance and approval of Kuwait DGCA.
The Cabin Crew Manual will be reviewed annually by the document owner (or his
delegate), amended, updated and revised as necessary to ensure validity of its
contents.
Revisions are issued to add (A), delete (D) revised (R) or (-) Unchanged within the
manual.
Revisions to this manual will be issued as:
▪ Temporary Revision - As and when necessary to amend the instructions or as
Notice to Crew.
▪ Permanent Revision - Issued to consolidating the Temporary Revisions and by
way of updating the manual.
All such revisions will be referred to DGCA/ASD for prior approval. However, when
instructions are required to be issued urgently or revisions are made to
administrative matters not impacting on operational policies/procedures or safety,
these may be issued and copies sent to DGCA/ASD for subsequent approval.
DGCA may accord their approval of the revision amendment in the shortest possible
time. It will then be distributed to all manual holders in 30 days from the date of
receipt of approval.
FLOW CHART-- REVISION AMENDMENT PROCESS
Rules and Regulations & Yes

ISARPs Requirements Initiation by
Document Owner – OZ Acceptance
Holder feedback/Review
HL
Amendment Request Form No
(OPM 0.4.4)/Policy
Yes
No
Distribution to All Issue of Revision by

Manual Holders the Manual Owner DGCA Approval

CABIN CREW MANUAL
0.4.1 Temporary Operating Instructions

The document owner publishes changes of procedures or instructions at a short notice
with limited validity between the update intervals by means of Temporary Revisions
(TR). The TR must be incorporated in the Cabin Crew Manual as instructed in the cover
letter.
0.4.2 System of Amendment and Revision
The responsibility of distribution and the process for amendments to the Cabin Crew
Manual is by Quality Control–Procedure & Service Group under Crew Management
(HL) and is subject to document control as detailed in this section. Cabin Crew Manual
will be issued in hard copy/digital format as indicated in the distribution list, the copy will
have the serial number of the Manual holder as in the distribution list (0.5 page 13).
Effective date is recorded on the document cover page and reflects the effectivity date
of the manual or a particular revision of the manual. The effective date of the manual
shall be no later than 15 working days from the date of DGCA/ASD approval and
accordingly the exact date of effectivity will be reflected in section 0.6 page 14. This
allows a sufficient period of time from the date of dissemination of the
manual/amendment for the manual holders to insert the revisions within the manual,
familiarize themselves, and become competent with the changes to the content prior to
the effective date.
Hard Copy Version of the Manual

Revisions are numbered, so each holder can check the amendment state of the
documents. Revisions are issued prior to the effective dates to allow time for review and
insertion under normal circumstances. The holder of the Cabin Crew Manual and
relevant documents is responsible for the update of the manual on or before the
effective date and shall indicate review and insertion of revisions (including temporary
revisions) on the Record of Revision Form (Ref: 0.6, page 14). Issue/Revision number
and date of revision along with the Approving Authority reference number in Record of
Approval of Revision Form (Ref 0.7, page 15). The manual holder shall carry out the
process of the flowchart for any revisions and/or review subject to change.
Note: Temporary Revisions shall be indicated with a (T) in the revision number column of the Record of Revision.
The Manual holder is responsible for contacting Quality Cabin – Services & Procedures
Group under Crew Management for any incomplete or missing pages in his manual.
(Details below)
Email: kwihyku@kuwaitairways.com
Tel: +965 -1802050 Ext: 1966, 2493, 4875 & 2492
Digital Version of the Manual
A revised copy of the manual in digital format shall be sent to all manual holders
whenever a new revision is made and holder of the manual shall be advised to destroy
the outdated version.
Furthermore, a revised copy of the CCM shall be uploaded into the Crew Mail System
Internet Library as well as the Intranet on the Kuwait Airways Website:
http://darwaza.kuwaitairways.com/pages/KAC-Publications.aspx
Only the latest current version of the CCM is available on the intranet. All KAC
employees have access to the Kuwait Airways intranet system and have access rights
to KAC publication in order for them to prepare and to perform their task.
Issue Date: 3rd Nov 2019 Page 9 OPS/OZ/HL1

CABIN CREW MANUAL
0.4.3 Amendment Request Form

Amendment Request Form is available at the end of this Section, chapter 0 (page
12) of this manual. The purpose of this form is to report any discrepancy,
suggestions or amendments to the manual. The form may be filled and forwarded to
Crew Management (HL) – Operations Department.
0.4.4 Document Control
To ensure that dissemination of manual and documents used to support, control or
provide guidance for the conduct of operations are relevant, valid and up to date to
the appropriate personnel;
a) A “Controlled” copy mark printed on the first page of every manual indicates that
the said manual is updated, current and controlled. It bears the Document
Number and Manual holder Serial Number of the owner.
b) An “Uncontrolled” copy mark shall be stamped over the printed “Controlled” for
manuals that are not updated and shall not have Document Serial Number.
Sample Stamps
Document No.: HL 1
Document Serial No.: 01

UNCONTROLLED COPY
CONTROLLED COPY
0.4.5 Distribution of Documents

The Manuals/Amendments are distributed through a process of Transmittal Slips,
which shall be acknowledged with the date of receipt of the manual/amendments
/revisions and returned to the Crew Management within a period of ten (10) days.
The document owner is responsible for the timely distribution of the documents,
prevention of unintentional use of obsolete documents and proper identification of
such documents if they are used for any purpose.
All published digital documents are controlled, once printed is not controlled except
as mentioned in the distribution list (page 13).
Dispatch of Revisions to Outstations: Quality - Cabin Services & Procedure
Group under Crew Management is responsible for sending of the Bulletin/s and
Revision/s to the Cabin Crew at Outstation Bases. Such documents shall be
covered by a pencil memo and will be dispatched by the Dispatch Section through
the Cabin Crew In-Charge operating the flight to the said bases. The Base
Coordinator/Base In-Charge shall acknowledge receipt by signing the attached
pencil memo. A copy of the signed memo shall be attached to the Voyage Report of
the Cabin Crew In-Charge and to be handed over to Quality - Cabin Services &

CABIN CREW MANUAL
Procedure Group under Crew Management for their record.

If applicable a copy of the Cabin Crew Manual shall also be provided to any external
service providers that conduct outsourced operational functions for Flight Services
to ensure compliance with applicable policies and procedures.
0.4.6 Transmittal Slips

Transmittal Slips will be issued with both First Issue and with any Revision releases.
The purpose of the Transmittal Slip is to:
1. Serve as a covering memo to copy holders;
2. Inform the copy holder of the status of the document;
3. Provide filing instructions i.e.
• REMOVE: The page must be removed. It may be replaced by a new page if
associated with an INSERT instruction. If not, the page is cancelled. Removed
pages are obsolete and should be removed from circulation.
• INSERT: The page must be inserted. If not associated with a REMOVE
instruction, the page is new and does not replace an existing one.
4 Acknowledge receipt of the Revision and compliance with the instructions
contained therein by the copy holder.
Revisions released become effective from the date mentioned in the transmittal
letter.
0.4.7 Control of Digital Records

To ensure controllability of digital documents/records, a scheduled back-up of the
files must be generated in accordance with the Organizational Safety & Policy
Manual, Document Number OSO/D9/P1 Chapter 3.8 ‘Document Control &
Management of Records’.
0.4.8 Disposal and Retention of Obsolete Documents

Identification and disposal of obsolete documents and records shall be carried out in
accordance with the Document Control & Management of Records applicable for all
sections and listed in CCM Issue 4 Item 1.16.

CABIN CREW MANUAL
0.4.9 Amendment Change / Holder Feedback
To : Operations Director - Crew Management (HL)

From :
Name: Staff No.
Section :
Date :
Page No. Section Chapter Document No.
The purpose of this document is to report any discrepancy that the holder of this manual may
come across while reading and understanding the Flight Services – Cabin Crew Manual.
Should you find any part/s of the manual that would necessitate a change, kindly fill in the form
and submit it to Crew Management - Operations Department (OZ/HL)
Description:
Date Received: Received by:

CABIN CREW MANUAL
0.5
Distribution List
No. Document Holder Copy No. Format

1 Chairman - ZZ 01 Hard Copy + Digital
2 Chief Executive Officer - DD 02 Hard Copy + Digital
3 Chief Operating Officer - OO 03 Hard Copy + Digital
4 Operations Director - OZ 04 Hard Copy + Digital
5 Director Operational Safety – D9 05 Hard Copy + Digital
6 Dy. Operations Director- OJ 06 Hard Copy + Digital
7 Dy. Operations Director- OE 07 Hard Copy + Digital
8 Dy. Operations Director- Flight Crew Training - OC 08 Hard Copy + Digital
9 Head of Ops Tech. Dev. Research - OT 09 Hard Copy + Digital
10 Sr. Expert Rostering Deck Crew - OR 10 Hard Copy + Digital
11 Head of Quality & Assurance - QZ 11 Hard Copy + Digital
12 Quality Control Expert - HE 12 Hard Copy + Digital
13 Manager Crew Management – HL 13 Hard Copy + Digital
14 Quality Cabin Service & Procedure - HY 14 Hard Copy + Digital
15 Planning Section- HF 15 Hard Copy + Digital
16 Coordination & Training Follow up Section – HT 16 Hard Copy + Digital
17 Scheduling / Rostering Section – HR 18 Hard Copy + Digital
18 Dispatch & Information Section – HB 19 Hard Copy + Digital
19 Administration Section - HX 20 Hard Copy + Digital
20 Flying Hours 21 Hard Copy + Digital
20 DGCA - ASD 22 Hard Copy + Digital
21 IOCC 23 Hard Copy + Digital
22 Emergency Procedures Training Centre - TD 24 Hard Copy + Digital
23 Flight Services Training – TP 25 Hard Copy + Digital
24 Flight Operations Engineering Group - OF 26 Hard Copy + Digital
25 BKK Base Incharge 27 Hard Copy + Digital
26 Aircraft copies – On Board Library 28 to 70 Hard Copy
21 Cabin Crew Members 1 to 2000 Digital
0.5.1 Distribution List Control

An up to date list of Manuals/Documents, together with their document serial numbers
and location, will be maintained by the Quality Control – Procedure & Service Group –
HY Office

CABIN CREW MANUAL
0.6
Record of Revisions
Issue Rev. Date of Embodied By

Effective Date
No. No. Issue (Name)
September
2 0 2012
Abed Belghali
December
2 1 2012
Abed Belghali
May
2 2 2013
Abed Belghali
March
2 3 2015
Abed Belghali
April
3 0
2017
Abed Belghali 1st June 2017
January
4 0
2019
Najah A. Jalil 1st Mar 2019
May
4 1
2019
Najah A. Jalil 10th June 2019
Nov
4 2
2019
Jamal Massouh 13th Nov 2019

CABIN CREW MANUAL
0.7
Record of Approval of Revisions
Issue/Rev.
Issue Date DGCA/ASD Date
No.
Issue 3 April
17/303/DDGASD/4 6-7-2017
Rev.0 2017
Issue 4 January
2019-240/OPS/41 15-4-2019
Rev.0 2019
Issue 4 May
2019-362/OPS/41 13-6-2019
Rev.1 2019
Issue 4 Nov
2019-84/ASD/41 03-11-2019
Rev.2 2019

CABIN CREW MANUAL
0.8
List of Effective Pages
First Issue Dated: 2005
Issue 4 - Revision 02 - Dated 3rd Nov 2019

Effective 13th Nov 2019
The following pages of the Cabin Crew Manual are now current. Please amend them
accordingly.
Added (A), Deleted (D), Revised (R) or Unchanged (-)
Chapter 0
Section Page Date Status

0.1 1 January 2019 -
0.1 2 January 2019 -
0.1 3 January 2019 -
0.2 4 January 2019 -
0.2 5 January 2019 -
0.3 6 January 2019 -
0.3 7 January 2019 -
0.4 8 January 2019 -
0.4 9 January 2019 -
0.4 10 January 2019 -
0.4 11 January 2019 -
0.4 12 January 2019 -
0.5 13 January 2019 -
0.6 14 Nov 2019 R
0.7 15 Nov 2019 R
0.8 16 Nov 2019 R
0.8 17 Nov 2019 R
0.8 18 May 2019 -
0.8 19 May 2019 -
0.8 20 May 2019 -
0.8 21 Nov 2019 R
ILB 22 January 2019 -
0.9 23 January 2019 -
0.9 24 January 2019 -
0.9 25 January 2019 -
0.9 26 January 2019 -
0.9 27 January 2019 -

CABIN CREW MANUAL
Chapter 1
Section Page Date Status Section Page Date Status
1.1 1 JAN 19 - 1.11 53 JAN 19 -
1.1 2 JAN 19 - 1.11 54 JAN 19 -
1.1 3 JAN 19 - 1.11 55 JAN 19 -
ILB 4 JAN 19 - 1.11 56 JAN 19 -
1.2 5 JAN 19 - 1.11 57 JAN 19 -
1.3 6 JAN 19 - 1.11 58 JAN 19 -
1.4 7 JAN 19 - 1.11 59 JAN 19 -
1.5 8 JAN 19 - 1.11 60 JAN 19 -
1.6 9 JAN 19 - ILB 61 JAN 19 -
1.6 10 JAN 19 - 1.12 62 JAN 19 -
1.6 11 JAN 19 - 1.12 63 JAN 19 -
1.6 12 Nov 19 R 1.12 64 JAN 19 -
1.6 13 Nov 19 R 1.12 65 JAN 19 -
1.6 14 Nov 19 R 1.12 66 JAN 19 -
1.6 15 Nov 19 R 1.12 67 JAN 19 -
1.7 16 JAN 19 - 1.12 68 JAN 19 -
1.7 17 JAN 19 - 1.12 69 JAN 19 -
1.7 18 JAN 19 - 1.12 70 JAN 19 -
1.7 19 JAN 19 - ILB 71 JAN 19 -
1.8 20 JAN 19 - 1.12 72 JAN 19 -
1.8 21 JAN 19 - 1.12 73 JAN 19 -
1.8 22 JAN 19 - 1.12 74 JAN 19 -
1.8 23 JAN 19 - 1.12 75 JAN 19 -
1.8 24 JAN 19 - 1.12 76 JAN 19 -
1.8 25 JAN 19 - ILB 77 JAN 19 -
1.8 26 JAN 19 - 1.13 78 JAN 19 -
1.8 27 JAN 19 - 1.13 79 JAN 19 -
1.8 28 JAN 19 - 1.13 80 JAN 19 -
1.9 29 JAN 19 - 1.13 81 JAN 19 -
1.9 30 JAN 19 - 1.13 82 JAN 19 -
1.9 31 JAN 19 - 1.13 83 JAN 19 -
1.9 32 JAN 19 - ILB 84 JAN 19 -
1.9 33 JAN 19 - 1.14 85 JAN 19 -
1.9 34 JAN 19 - 1.14 86 JAN 19 -
1.9 35 JAN 19 - 1.14 87 JAN 19 -
1.9 36 JAN 19 - 1.14 88 JAN 19 -
1.9 37 JAN 19 - 1.14 89 JAN 19 -
1.9 38 JAN 19 - ILB 90 JAN 19 -
1.9 39 JAN 19 - 1.15 91 JAN 19 -
1.10 40 JAN 19 - 1.15 92 JAN 19 -
1.10 41 JAN 19 - 1.15 93 JAN 19 -
1.10 42 JAN 19 - 1.15 94 JAN 19 -
1.10 43 JAN 19 - 1.15 95 JAN 19 -
1.10 44 JAN 19 - 1.15 96 JAN 19 -
1.10 45 JAN 19 - 1.15 97 JAN 19 -
1.10 46 JAN 19 - 1.15 98 JAN 19 -
1.10 47 JAN 19 - 1.15 99 JAN 19 -
ILB 48 JAN 19 - 1.16 100 JAN 19 -
1.11 49 JAN 19 - 1.16 101 JAN 19 -
1.11 50 JAN 19 - 1.16 102 JAN 19 -
1.11 51 JAN 19 - 1.17 103 JAN 19 -
1.11 52 JAN 19 - ILB 104 JAN 19 -

CABIN CREW MANUAL
Chapter 2
2.1 1 JAN 19 - 2.10 26 JAN 19 -
2.2 2 JAN 19 - 2.11 27 JAN 19 -
2.3 3 JAN 19 - 2.12 28 JAN 19 -
2.4 4 JAN 19 - 2.13 29 JAN 19 -
2.4 5 JAN 19 - 2.14 30 JAN 19 -
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LEFT INTENTIONALLY BLANK

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0.9 List of Acronyms, Terminology & Sita Codes

A/C Aircraft
A/P Airport
APIS Automated Passengers Information System
ASD Aviation Safety Department
ATA Actual Time of Arrival
ATC Air Traffic Control
ATD Actual Time of Departure
AUH Abu Dhabi
AMD Ahmadabad
AMM Amman
BKK Bangkok
BOM Bombay
BLR Bengaluru
BEY Beirut
BAH Bahrain
CEO Chief Executive Officer

COO Chief Operating Officer
CCI Cabin Crew in Charge
CCM Cabin Crew Manual
CDL Cabin Defect Log
CDSS Cockpit Door Surveillance System
CDP Crew Developing Program
CFP Computerized Flight Plan
CDG Charles de Gaulle Airport - Paris
CHLD Child
CIP Commercially Important Passenger
CMB Colombo
CMC Crew Members Certificate
COK Cochin
CR Public Relations Department
CRM Crew Resources Management
C/A Cabin Attendant
CV Curriculum Vitae
DAC Dacca
DBCV Disclaimer Boarding Compensation Voucher
DD Deputy Chief Executive Officer
DEL Delhi
DEPO Deportee
DGCA Director General of Civil Aviation
DGR Dangerous Good Regulations

CABIN CREW MANUAL
List of Acronyms, Terminology & Sita Codes

DH Manager Security – KWI Base
DHD Deadhead Crewmember
DI Assistant Director – Insurance Department
DL Director – Legal Department
DMM Dammam
DOH Doha
DP Duty Period
DP Director Information & Technology Department
DRS Daily Reporting System
DXB Dubai
DY Deputy Director
D9 Director – Operational Safety, Security & ERP
E/Y Economy Class

EASA European Aviation Safety Agency
F/C First Class

FAA Federal Aviation Authority
FAR Federal Aviation Regulations
FDP Flight Duty Period
FDTL Flight Duty Time Limitation
FPC Flight Performance Committee
FQTV Frequent Traveler
FSS Flight Services Supervisor
FTL Flight Time Limitation
FCO Fiumicino Airport - Roma
G-1C Galley 1C
G/L Group Leader
GCC Gulf Cooperation Council
GD General Declaration
GMT Greenwich Mean Time
GSA General Sales Agent
GVA Geneva
HB Briefing/Dispatch Section – Cabin Services

HE Quality & Compliance Cabin Crew – Cabin Services
HI Ground Handling Department - Catering
HL Manager Crew Management
HF Planning Section – Flight Services
HR Scheduling/Rostering Section – Cabin Services
HT Coordination &Training Follow-up Section – Cabin Services

CABIN CREW MANUAL

HV Flying Hours Working Group
HX Administration Section – Cabin Services
HY Quality Cabin Services & Procedures
IATA International Air Transport Association
IB Coordination Manager Passport Section
ICAO International Civil Aviation Organization
ID Identity Card
IFE In-flight Entertainment
IH Kuwait Airways Clinic
ILB Intentionally Left Blank
IN sita code for KAC Clinic
INF Infant
IOSA IATA Operational Safety Audit
ISO International Standard Organization
IVS Individual Video System
IST Istanbul
ISB Islamabad
IKA Imam Khomeini International Airport - Tehran
J/C Business Class

JAA Joint Aviation Authority
JB Staff Ledger – Finance Department
JED Jeddah
JFK John F. Kennedy International Airport – New York
JK Assistant Finance Director – Outstation
JN GSA Account Section – Finance Department
JP Staff Accounts Pay Section – Finance Department
JU Uniform Section – Supplies & Housing Department
KAC Kuwait Airways Company

KASCO Kuwait Aviation Services Company
KCASR Kuwait Civil Aviation Safety Regulations
KD Kuwaiti Dinar
KSS Kuwait Airways Station Security
KUL Kuala Lumpur

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LHR London Heathrow Airport
LHS Left-hand Side
LON London
LHE Lahore
LT Local Time
MAA Madras
MAAS Meet and Assist
MCL Master Crew List
MCO Miscellaneous Charge Orders
MEDA Medical Case
MNL Manila
MOI Kuwait Ministry of Interior
MX Aircraft Cabin Maintenance – Cabin Appearance Unit
MUC Munich
MHD Meshed
MED Medina
NSEERS National Security Entry and Exit Registration System

NYC New York
NJF Najaf
OC Dy. Operations Director - Flt Crew Training

OCC Operations Control Center
OE Dy. Operations Director – Flight Safety & Quality Assurance
OF Flight Operations – Engineering Group
OHB Overhead Bin
OJ Dy. Operations Director (FA)
OM Fuelling & Finance Section – Operations Department
ON Head of Ops Control Centre
OO Chief Operating Officer
OR Manager Crew Planning & Scheduling Group
OZ Operations Director
PA Passenger Address
PBE Protective Breathing Equipment
PC Local Housing Section – Supplies & Housing Department
PIL Passengers Information List
PNR Passenger Name Record
PP Supplies & Housing Department

CABIN CREW MANUAL

QK Customer Relations Section (QMC)
QMC Quality Management Center
QSP Quality Standard Program
QV Senior Specialist QMC
QZ Quality & Compliance
R/C Royal Class

RHS Right-hand Side
RUH Riyadh
SR Senior
SDC Service Development Committee
SDU Seat Display Unit
SNY Supernumerary Crew
STA Scheduled Time of Arrival
STCHR Stretcher
STD Scheduled Time of Departure
SNN Shannon
T/C Tea/Coffee
TD Emergency Procedures Training
TE English Language Training
TP Flight Service Training
TRV Trivandrum
TT Training & Development Department
TIF Ta’if Airport – Saudi Arabia
TSA Transportation Security Administration
UK United Kingdom
UM Unaccompanied Minor
US United States
USA/TSA United States of America/Transport Safety Authority
VC Director Catering - KASCO

VE Consultant – Sales & Marketing - KASCO
VIP Very Important Person
VVIP Very Very Important Person
VQ Quality Assurance Services – KASCO
VIE Vienna
WCHR Wheelchair
Z1 Sky Marshal (MOI)

ZZ Chairman

CABIN CREW MANUAL
Cabin Services Organization
Cabin Crew
Manual
Chapter 1
Flight Services Organization

Different Sections in Flight Services
Duties & Responsibilities

Effective date:1st Mar 2019
CABIN CREW MANUAL

Effective date:1st Mar 2019
CABIN CREW MANUAL

Section Description Pages

1.2 Corporate Commitment by the Accountable Manager 5
1.3 Safety Management Policy 6
1.4 Disciplinary Policy 7
1.5 Non-Punitive Policy 8
1.6 Department Organizational Chart 9
1.6.1 Delegation of Responsibilities: Deputization & Replacement 10
1.6.2 Chief Executive Officer – Accountable Manager 11
1.6.3 Chief Operating Officer – COO 11
1.6.4 Operations Director – OZ 12
1.6.5 Dy. Operations Director Flight Safety & Quality Assurance - OE 14
1.7 Cabin Crew Quality Division – HE 16
1.7.1 Expert – Cabin Crew Quality 16
1.7.2 Specialist – Cabin Crew Quality 18
1.7.3 Coordinator – Cabin Crew Quality 19
1.7.4 Auditor – Cabin Crew Quality 19
1.8 Cabin Crew Quality System & Safety Management 20
1.8.1 General Policy 20
1.8.2 Quality Assurance Program 20
1.8.3 Responsibilities 21
1.8.4 Areas that require Audit within Cabin Operations 21
1.8.4.1 Root Cause Analysis and Corrective Action Implementation 25
1.8.4.2 Corrective Action Report Sample 26
Crew Management – HL
1.9 Crew Management Section – HL 29
1.9.1 Manager Crew Management - HL 29
1.9.2 Expert/Group Leader – Crew Management 32
1.9.2.1Assistant Group Leader – Crew Management 34
1.9.3 Outstation Group Leader & Base Coordinator 35
1.9.4 Group Leader – Procedures 36
1.9.5 Maintaining of Records 39
Quality - Cabin Services & Procedures - HY

1.10 Services & Procedures Group – HY 40
1.10.1 Expert – Services & Procedures 40
1.10.2 Specialist - Services & Procedures 42
1.10.3 Coordinator – Services & Procedures 44
1.10.4 Sr. Officer – Services & Procedures 45
1.10.5 Voyage Reports Procedures 45
Issue Date:31st Jan 2019 Page 1 OPS/OZ/HL1

CABIN CREW MANUAL
Cabin Crew Training Coordination & Follow Up Group - HT

1.11 Training Group – HT 49
1.11.1 Head of Training Coordination Group - HT 49
1.11.2 Officer Training Coordination Group 50
1.11.3 Training Coordination Group 51
1.11.3.1Cabin Crew Course 51
1.11.3.2 Management Courses 56
1.11.3.3 Document Renewal 57
1.11.3.4 New Cabin Crew Recruitment Procedure & Requirement 60
1.11.3.5 maintaining of Records
Cabin Crew Administration

1.12 Cabin Crew Administration – HX 62
1.12.1 Head of Cabin Crew Administration - HX 62
1.12.2 Officer Cabin Crew Administration 63
1.12.3 Administration Units Procedures – HD 64
1.12.3.1 Sickness Cases 64
1.12.3.2 Accident Cases 65
1.12.3.3 Trainees 67
1.12.3.4 Rest House Accommodation 68
1.12.3.5 KAC Transportation 69
1.12.3.6 Annual Evaluations of Staff 69
1.12.3.7 Administration Other Functions 70
1.12.4 Cabin Crew Flying Hours Group 72
1.12.4.1 Expert Flying Hours 73
1.12.4.2 Officer Flying Hours 74
1.12.4.3 Basic Functions & Procedures of Flying Hours 75
1.12.4.4 Maintaining of Records 76
Planning and Scheduling Group – OR

1.13 Cabin Crew Rostering Group – HR 78
1.13.1 Head of Crew Rostering Group - HR 78
1.13.2 Officer Crew Rostering Group 81
1.13.3 Rostering Procedures 82
Cabin Crew Dispatch Group – HB
1.14 Crew Dispatch Group - HB 85

1.14.1 Head of Dispatch Group - HB 85
1.14.2 Officer Dispatch Group Shift Responsibilities - HB 86
1.14.3 Dispatch Group Shift Responsibilities - HB 87
1.14.4 Maintaining of Record 89

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1.15 Planning & Budget Section – HF

1.15.1 Head of Planning Group – HF 91
1.15.2 Officer Planning Group 92
1.15.3 Planning & Budget Section Procedures 93
1.15.3.1 Budget 93
1.15.3.2 Duty Travel 93
1.15.3.3 Manpower and Government Aircraft 94
1.15.3.4 Winter/Summer Schedule 94
1.15.3.5 Training/Recruitment 94
1.15.3.6 Hotel/Meal Allowances 95
1.15.3.7 Emails 95
1.15.3.8 Study/Reports 95
1.15.3.9 Cost Review 95
1.15.3.10 Positioning of Cabin Crew 95
1.15.3.11 Cabin Crew Complaints Regarding 96
Hotel/Transportation
1.15.3.12 Assessment of Hotel/Transportation Services at 96
Outstation
1.15.3.13 Periodical Check of Sickness Ratio on Various 96
Sectors
1.15.4 Leave Procedures 98
1.15.4.1 Planned Leave 98
1.15.4.2 Unplanned Leave 99
1.15.4.3 Leave Extension 99
1.15.4.4 Maintaining of Records 99
1.16 Document Control & Management of Records 100
1.17 Miscellaneous 103

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CABIN CREW MANUAL
1.2 Corporate Commitment by the Accountable Manager
The Flight Services - Cabin Crew Manual of Kuwait Airways defines the Organization
and procedures upon which the Directorate General of Civil Aviation, Kuwait Approval
of Kuwait Airways is based.
These procedures are approved by the undersigned and must be adhered to as

applicable, when flight operations are carried out in terms of the approval issued to
Kuwait Airways by Directorate General of Civil Aviation, Kuwait.
The undersigned accepts that the Company procedures do not override the necessity of
complying with the applicable Kuwait Civil Aviation Safety Regulations and any other
safety instructions published by the Directorate General of Civil Aviation–Kuwait from
time to time, when these new/amended regulations/requirements are in conflict with
these procedures.
Amendments to this Manual, in so far as they affect the above approvals, shall be
agreed by the respective Authorities before amendments to this Manual are
incorporated.
For and on behalf of Kuwait Airways

CABIN CREW MANUAL
1.3 Safety Management Policy

Safety is a core value of Kuwait Airways. We believe in providing our employees and
customers with a safe environment. We are committed to develop, implement and
maintain the highest level of safety performance by the allocation of all the necessary
resources and meeting the regulatory requirements while delivering our service. All
employees must comply with this Safety Management Policy.
We are committed to:
• Ensure that employees at all levels work diligently to execute the company's policy
of maintaining occupational safety, security and health.
• Ensure that all appropriate resources are allocated in the promotion of an effective
safety culture.
• Establish a systematic approach to monitor and analyze Kuwait Airways operation
and work environment through the identification, control or elimination of hazards.
• Clearly define for all Managers and Employees, their safety accountabilities and
responsibilities to achieve the highest levels in safety performance and encourage
their contribution in an effective Safety Management System.
• Establish and maintain a non-punitive reporting system that encourages all
employees to report significant errors, safety hazards or concerns without reprisal,
unless such disclosure reveals deliberate disregard of regulations and procedures.
• Ensure communication and promotion of safe work practices between personnel
and management.
• Train and develop and maintain adequate skills and competency of all employees at
all levels as well as enhance their safety awareness and the understanding of the
nature of hazards and threats.
• Continuous monitoring and measurement of Kuwait Airways Safety performance
against realistic safety performance indicators and Safety performance targets.
• Periodically review our Safety Management System to ensure it remains relevant
and appropriate to the size of the Organization and compliant with the regulatory
requirements.
• Ensure that all external service providers meet Kuwait Airways safety performance
standards.
The ultimate responsibility for safety performance rests with the Chief Executive
Officer/Accountable Manager. The Accountable Manager grants the Director, Operational
Safety the authority to ensure implementation, maintenance and monitoring of Kuwait
Airways SMS and all staff are encouraged to extend full cooperation towards the
improvement of our safety culture.

CABIN CREW MANUAL
1.4 Disciplinary Policy
Staff is encouraged to report safety concerns and errors and to cooperate with the
investigation of incidents. The primary aim is to identify the causes and eliminate them,
and not to identify and punish the individuals concerned.
It is KAC policy that an unpremeditated or inadvertent lapse will not incur any punitive
action, but a breach of professionalism may do so.
It may be necessary to suspend an individual pending an investigation. This should not

be interpreted as punitive action but, rather, as a precautionary measure.
As a guideline, individuals may attract punitive action if:

a) The act was intended to cause harm or damage.
b) The person concerned does not have a constructive attitude towards complying
with required safe procedures.
c) The person concerned knowingly violated procedures that were readily available,
workable, intelligible and correct.
d) The person concerned has been involved previously in similar lapses.
e) The person concerned has attempted to hide their lapse or part in the mishap.
f) The act was a substantial disregard for safety.

CABIN CREW MANUAL
1.5 Non-Punitive Policy - OPM - Appendix “C”
In accordance with Kuwait Airways Operations Manual Structure (OPM Section 0,

paragraph 0.2.1, page 0.6), Kuwait Airways non-punitive policy, as described in the
Operations Policy Manual, Section 1 – Organization and Regulations, Appendix “C” on
page 1.5 applies.

CABIN CREW MANUAL
1.6 Department Organizational Chart

CABIN CREW MANUAL

CABIN CREW MANUAL
1.6.1 Delegation of Responsibilities: Deputization and Replacement

It is essential to delegate authority within the operations management
organization to ensure managerial continuity when operational managers,
including nominated post holders are not available at their workplace.
All duties and responsibilities of the Department Director & Section Heads will be
delegated, in order to effectively control and manage the day-to-day affairs,
whenever planned leave or other circumstances dictate in accordance with
Administrative Resolution No. 1D/98
Article (4): In case of absence of one of the Department Directors, the Chairman
and Managing Director of the Board of Directors shall delegate the authorities of
the absent department director under his supervision.
Article (5): In case of absence of the Deputy or the Assistant of a Department
Director or a Section Heads, the Department Director shall delegate the authority
of the absentee in accordance with the following guidelines
Planned
If the delegation of authority is decided well in advance, due to planned absence,
leave or duty, a circular shall be issued to this effect notifying the name, post of
the delegated personnel and the duration, as approved by the higher
management.
Unplanned
In case of unplanned non availability of authority, delegation will be based on
availability of management personnel at that time of the next level position and for
the duration of the unplanned absence, leave or duty as the case maybe, in
accordance with the following guidelines.
Note: During periods of extended absence, the absentees workload may be
divided between appropriate personnel, (see guidelines) if the day-to-day
workload is unmanageable.
Delegation of duties shall be circulated to all staff through the company intranet
and Cabin Crew email system.
Guidelines:
• Chairman - ZZ
• Chief Executive Officer (Accountable Manager) – CEO/DD
• Chief Operating Officer – COO
• Operations Director – OZ
• Dy. Operations Director – Fleet Management - OJ
• Dy. Operations Director – Flight Crew Training – OC
• Dy. Operations Director – Flight Safety & Quality Assurance – OE
• Manager – Crew Planning and Rostering – OR
• Manager Crew Management – HL

CABIN CREW MANUAL
1.6.2 Chief Executive Officer (Accountable Manager) – DD
In accordance with Kuwait Airways Operations Manual structure, Accountable

Manager – DD functions, duties & responsibilities are as described in the
Operational Policy Manual, section 1 – Organization & Regulations, item 1.1.1.
1.6.3 Chief Operating Officer - COO
In accordance with Kuwait Airways Operations Manual structure, Chief Operating

Officer – COO functions, duties & responsibilities are as described in the
Operational Policy Manual, section 1 – Organization & Regulations, item 1.1.1.1.
Issue Date: 3rd NOV 2019 Page 12 OPS/OZ/HL1

CABIN CREW MANUAL
1.6.4 Operations Director - OZ

In accordance with Kuwait Airways Operations Manual structure, Operations
Director – OZ functions, duties & responsibilities are as described in the

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CABIN CREW MANUAL
1.6.5 Dy. Ops Director – Flight Safety and Quality Assurance – OE
In accordance with Kuwait Airways Operations Manual structure, Chief Operating

Officer – COO functions, duties & responsibilities are as described in the

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1.7 CABIN QUALITY DIVISION (HE)
The Head of Cabin Quality Division is responsible to Dy. Operations Director –

Flight Safety & Quality Assurance Division (OE) to:
1. Define the standards for the cabin safety on board the company’s fleet.
2. Ensure adherence of Flight Services staff to the regulations, procedures, and

policies set forth in the Cabin Crew Manual.
3. Monitor the on board services and ensures that the safety and security
requirements on board the aircraft cabin are in compliance with the regulatory
requirements of DGCA/KCASR and in accordance with the company policies
and procedures.
4. Conduct regular audits on Flight Services to ensure that regulatory requirements

and company policies are maintained.
1.7.1 Expert Cabin Quality - HE

Reports to Dy. Operations Director Flight Safety & Quality Assurance.
Duties & Responsibilities:

1. Supervises the activities of Cabin Crew Safety & Quality Assurance functions.
Performs supervisory duties and ensures that Cabin Crew Quality Auditors
conduct audits and inspection flights checks to ensure that the standard of
safety requirements are in accordance with the DGCA/KCASR and the
company requirements.
2. Ensures that audits are conducted on the different sections of the cabin
operations and other outsourced functions who provide service to Cabin Crew
operations i.e. Flight Services and Emergency Procedures Training (TD) on
yearly basis.
3. Responsible to have a programme to ensure that action is taken to correct and

prevent safety and quality non-conformities. Responsible to develop and

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implement a procedure that defines requirements and responsibilities for

reviewing non-conformities, determining root causes, evaluating the need for
action to ensure that non-conformities do not recur, determining and
implementing the action needed within an agreed time frame which should not
exceed six months, identifying the person(s) responsible for timely
implementation, recording of the results of action taken and managing
regulatory violations.
4. Responsible to have a process for identifying and investigating internal events,
occurrences and irregularities that might be precursors to an accident or
serious incident to ensure the implementation of action by appropriate
operational managers to correct and prevent non-conformities that affect flight
operations.
5. Responsible to determine, provide and maintain the physical infrastructure and
environment needed to achieve conformity with management system
requirements.
6. Responsible to ensure that a system is implemented and published in operating
manuals (or policy and procedures manuals) for all safety critical areas of the
organization. Documents used directly in the conduct of operations should be
readily identifiable, clear, legible and user friendly.
7. Responsible to ensure effective control of externally derived information and
documents, including a process of prompt distribution to relevant and interested
parties. Responsible to have a system that ensures expeditious dissemination
of critical safety operational information to appropriate personnel. Ensures that
all Cabin Crew Members are aware of the laws, regulations and procedures of
the countries and states in which operations are conducted.
8. Responsible to ensure that a system is implemented that provides the
dissemination of published information that is accurately represented and
written in a language that can be understood by all personnel relevant to the
operation, and is in accordance with applicable regulatory requirements.
9. Reviews Cabin Crew Member training syllabus. This involves basic,
promotional and refresher training and ensures its compliance with regulatory
requirements.
10. Participates in various committees to discuss issues dealing with the purchase
of new aircraft, outlines the requirements for cabin services, and ensure
compliance of the equipment with the regulatory requirements.
11. Monitors the structure of cabin announcements and ensure its compliance with
regulatory requirements.
12. Attend meetings with concerned sections to discuss developments of safety,
security or health related occurrences.
13. Responsible to improve the organization safety, security and quality culture by
communicating to personnel the importance of meeting statutory and regulatory
requirements; conducting periodic management safety and quality reviews and
continually reviewing the suitability of policies and procedures.
14. Ensures safety and security requirements on board the aircraft are in
compliance with the regulatory requirements of DGCA/KCASR and established
internal standards and that services on board the aircraft are in accordance with
Company policies and procedures.

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15. Responsible to have a system of confidential human factors reporting and

feedback for Cabin Crew. Identifies any operational hazards and carry out
necessary risk assessments / analysis to ensure corrective measures are taken
to manage risks. Coordinate hazards identification, risk analysis and risk
management with the Operational Safety Office.
16. Conducts Audits and Flight Inspections to ensure proper implementation of
applicable company and DGCA – KCASR regulations. Performing flying duties:
30% of the time.
Quality Expert HE Qualifications:

1. Completion of 12 years Secondary Education.
2. 14 years’ experience as Cabin Crew including 3 years as Specialist “A” in
Quality Control.
3. Very good knowledge of English language.
1.7.2 Specialist – Cabin Quality Control - HE

a) Monitors services offered to passengers on all KAC routes and ensures
that same are in compliance with KCASR and other safety related
regulatory requirements.
b) Conducts Audits and Flight Inspections to ensure proper implementation of
applicable company and DGCA – KCASR regulations. Performing flying
duties 30% of the time.
c) Checks the Cabin Crew In Charge Voyage Reports for matters related to
Occurrences and Incident irregularities. Maintains a feedback loop with
other KAC departments to ensure problems have been rectified and
recommends appropriate action or change in procedure, as required.
d) Reviews Cabin Crew safety duties, service procedures, galley loading,
seat configuration and various checklists and ensures its compliance with
safety of operation.
e) Issues general circulars/reminders related to other operational issues i.e.
safety and security regulations, changes in locations of emergency
equipment, safety and health procedures, amendments etc. in order to
keep the Cabin Crew aware of the latest developments
f) Monitors text for safety related cabin announcements.
g) Carries out other similar or related duties such as reviewing and revising
Cabin Crew Member’s emergency duties with Emergency Procedures
Training Centre.
h) Liaises with other Departments within KAC, when required, to overcome
discrepancies/obstacles in order to enhance and improve company
performance.
i) Attends as requested, new aircraft project committees to study layout of
aircraft, provision of galleys, storage holds, seat configuration, selection
and installation of IFE systems, and any other aspect related to
development of internal cabin structure to ensure all safety related issues

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are in compliance with the applicable regulations and that Cabin Crew
Members can operate safely.
j) Participating with the Engineering Department in Committees related to
new types of aircraft, cabin interiors, galleys, seats, Inflight Entertainment
Video System and ensure all equipment’s used on board are in compliance
with all the applicable safety regulations and other mandatory requirements
etc.
Specialist HE Qualifications:
2. 14 years' experience as Cabin Crew including 3 years as Flight Services
Supervisor position.
1.7.3 Coordinator – Cabin Crew Quality Control HE

a) Coordinates and receives different kinds of reports from Specialist, Quality
Control related to safety, security and health on Kuwait Airways flights
compiling these reports in order to present them to the Specialist for
review and action.
b) Provides Specialist, Quality Control with necessary forms and materials
needed for monitoring crew safety performance on board, etc.
c) Participates, as required, as cabin attendant on particular flights, for about
20% to be used to conduct ‘flying duties’ as normal cabin crew member or
Flight Leader.
d) Carries out other similar or related duties, such as general clerical duties
for the section, efficient file maintenance, typing English reports, circulars,
etc.
1.7.4 Auditor – Cabin Crew Quality Control

a) Conducts In-flight & Outstation Cabin Crew bases & internal audits to
ensure compliance with applicable mandatory regulations and company
procedures.
b) Explains and discusses non-conformities raised during the audit with the
respective audited parties. Re-audit in case of repeated non-conformities
and raise non-conformities to Dy. Operations Director OE.
c) Ensures compliance of the audit checklists with applicable IOSA, DGCA
regulations and other company procedures.
d) Completes detailed audit reports highlighting the non-conformities raised,
level and termination dates.
e) Discusses audit reports with Quality Control Expert and follow up the non-
conformities raised with respective section to ensure closure of the same in
due time.

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f) Conducts scheduled internal audit on Cabin Crew during their presence in

the Dispatch Section.
g) Participates in the completion of relevant data-base pertaining to audits
conducted by Quality Control and explains applicable regulations and
procedures to the sections concerned within Flight Services and to the
Cabin Crew whenever required.
h) Audits, reviews and participates in analyzing audits data base, highlighting
findings and non-conformities to the audited parties, coordinating and
suggesting suitable rectifications under the guidance of Quality Control
Expert.
i) Participates whenever required and instructed by Quality Control Expert in
regular meetings with the concerned parties related to audit follow up i.e.
Operational Safety Office and other safety sections and department in the
company.
j) Carries out other similar or related duties, such as conducting studies
related to various issues affecting staff performance, preparing regular
reports, ensuring accuracy of the procedures applied compliance with the
applicable regulations as well as other duties assigned by the direct
superior.
1.8 Cabin Crew Quality System & Safety Management

1.8.1 General Policy
The Quality System is the management tool for ensuring the performance of a
safe and efficient operation, increase productivity, efficiency and personnel
motivation resulting in high flight safety level and Staff Safety and Security based
on Flight Services Quality System, each employee shall deliver products and
services in conformance with KCASR Standards and KAC Policies and
Procedures.
It is the responsibility of each Section Manager to inform all personnel concerned
about this policy and to confirm that the policy and its implications are understood
and implemented. It is the responsibility of each nominated Post holder and the
Quality Control Expert to follow the rules and principles laid down in the Cabin
Crew Manual.
1.8.2 Quality Assurance Program
Flight Services Quality Assurance Program includes:
a) Quality Audits Programme conducted in accordance with the established Quality
Audit Schedule;
b) Quality Inspections and Investigations;
c) Inflight Occurrence Reporting System;
d) Confidential Safety Hazard Reports;
e) Hazard identification
f) Risk Assessment
g) Risk Mitigation
h) Safety Performance Measures
i) Cabin Crew Flight Voyage Reports: and
j) Cabin Crew Feedback

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1.8.3 Responsibilities
The Quality Expert is responsible to Dy. Operations Director Flight Safety &
Quality Assurance for managing the Cabin Crew Quality system, the monitoring
function in order to verify compliance with, and adequacy of procedures to ensure
safe operational practices. The Quality Expert is also responsible for requesting
corrective action if needed as well as monitoring the effectiveness of corrective
actions identified by the Quality System / Accident Prevention & Flight Safety
Program
• Complete references, details of the Investigations Policies and Procedures
are reflected in Operations Policy Manual. Chapter 8
• Complete references, details of the Audit policy and all related procedures
are reflected in Safety Management Manual Reference OSO/D9/P2 - Chapter
5 – item 5.5.
• Complete references, details of the Safety Management Policies and
Procedures are reflected in Safety Management Manual. Reference
OSO/D9/P2
• Complete references, details of the Safety Performance Measures and
Procedures are reflected in Safety Management Manual. Reference
OSO/D9/P2
1.8.4 Areas that require Audit within Cabin Operations
It is imperative that audits are conducted regularly as per the yearly audit plan
set by OE (at least once a year) on the different Sections within Cabin Services
operations in order to ensure and maintain compliance with the regulatory
requirements and company policies and procedures. Below are the different
areas that would require regular audits as they directly impact the safety
performance of all Cabin Crew Members.
A) Departmental Internal Audits:
i. Cabin Crew Scheduling being the section responsible in preparing the
monthly roster and daily roster changes for all Cabin Crew Members, it is
important that the said section is well versed in the regulatory requirements
involved in the correct calculation of Cabin Crew Duty Time Limitation.
Checklist for audits to be conducted for the said sections must include:
1. Set and document Rostering Section procedures for duties and
responsibilities of its entire staff.
2. Ensure that the section concerned is operating within the boundaries
required by the regulatory authorities, departmental and company
procedures.
3. Records (both digital and paper format) kept by the section for operated
flights by Cabin Crew Members for reference on calculating Cabin Crew
duties.
4. Courses on Cabin Crew Flight Duty Time Limitation taken by rostering
staff prior to undertaking their duties on rostering Cabin Crew Members
for flights and records of subsequent recurrent/refresher courses taken by
its staff.
5. Documented rostering procedures that would ensure a fair, un-biased,
and even distribution of flights to all Cabin Crew Members.

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6. A set timing to release the daily roster changes to the other Section (i.e.
Briefing) to enable a timely dissemination of the flight changes to the
Cabin Crew Members concerned.
ii. Cabin Crew Dispatch/Briefing being the section responsible to inform and
release information to all Cabin Crew Members about the changes on their
roster either through verbal/telephone conversation or through notices sent to
the Cabin Crew residence whenever the Cabin Crew is pulled to operate
flights when on normal standby duty. Areas for audit for the above section
may include the following:
1. Documented procedures on how to dispatch and relay information to the
Cabin Crew regarding their duties.
2. Ensure that the section concerned is operating within the boundaries
required by the regulatory authorities and the departmental and company
procedures.
3. Records of cabin crew Duty Time Limitation courses and recurrent /
refresher courses taken by Briefing Officers prior to undertaking their
duties of assigning Cabin Crew Members for flights when taken from
standby duties or any other flying duties they may require the Cabin Crew
to operate.
4. Ensure that information passed by the Briefing Officers are accurate and
that unplanned assignment of duties of Cabin Crew are disseminated on
time and without delay.
5. That the Section keeps a record of previous duties operated by the Cabin
Crew in order to ensure that the Cabin Crew being pulled from a standby
duty has had enough rest prior to performing the unplanned flying duty
and the assigned duty is in compliance with the regulatory authority’s
rules.
6. Monitoring of how the Briefing Officers conduct their jobs (i.e.
telecommunication skills, fairness when selecting Cabin Crew to operate
flights from standby duties).
iii. Coordination & Training Follow-up Section - coordinates with the Human
Resources – Flight Services Training TP for the service-training requirement
of Cabin Crew. It also coordinates with the Emergency Procedures Training
Centre of the Operations Department who conducts the safety training for all
Cabin Crew Members. Other task of this section includes facilitation of the
renewal of Cabin Crew documents (i.e. CMC. ID, etc.). Audit checklist of the
section may include:
1. Record of all the Cabin Crew Member’s documents (i.e. CMC, ID,
Emergency License, etc.) mentioning the validity of each document and
the renewal dates.
2. Documented procedures on tracking and updating the Cabin Crew
documents to ensure that Cabin Crew documents are always kept up to
date.
3. Documented procedure to ensure that coordination with the Air Safety
Centre is established to ensure recurrent/refresher courses or other safety
related courses are arranged to be conducted on time.

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4. Set procedures in coordination with the Rostering Section to prevent

Cabin Crew Members from operating flights with an expired document.
iv. Crew Management being the section responsible for managing the Cabin
Crew Members operation. Checklist for Crew Management audit must include
but not limited to:
1. Group Leaders documented procedures, duties & responsibilities.
2. Group Leaders operation within the boundaries required by the regulatory
authorities, departmental and company procedures.
3. Group Leaders awareness and adherence to all Regulatory Requirements
pertaining to Cabin Crew Members training.
4. Group Leaders possession and validity of all required flying documents and
licenses applicable to all Cabin Crew Members.
5. Group Leaders integration in the rostering system to remain current in flying
and have proper duty rosters as active Cabin Crew and conducting monthly
route check flights to ensure proper monitoring of Cabin Crew performance.
6. Statistical reports & records on Cabin Crew performance and studies
conducted with regard to Cabin Crew job satisfaction and what can be done
to improve their performance.
7. Ensuring safety requirements on board the aircraft are in compliance with
the DGCA/KCASR regulatory requirements and services in accordance
with Company policies and procedures.
v. Cabin Crew Emergency Procedures Training: The sections responsible for

the Cabin Crew Members training (TD). Checklist of the audit must include
but not limited to:
1. Cabin Crew Training programme approval and compliance with the
Regulatory Requirements and company procedures.
2. Syllabus of the training completed by the Cabin Crew as part of the process
to qualify and remain qualified to perform Cabin Crew duties (initial,
recurrent, re-qualification, aircraft type, aviation security, medicine and first
aid training).
3. Cabin Crew training that provide the knowledge required to execute
emergency procedures, function and operation of cabin emergency
equipment and to execute associated pre-flight checks.
4. Cabin Crew Testing evaluation policy, procedures & records kept.
5. Cabin Crew Instructors Training Courses to ensure an adequate level of
knowledge and standardization among individuals that provide instruction in
the Cabin Crew training programme.

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B) In-Flight (for all Cabin Crew Members):

In-flight audits should be conducted in order to assess that the performance
of the Cabin Crew on board the aircraft are in compliance with the regulatory
requirements and the procedures and policies set forth by the company. Audit
findings will help in analyzing the areas of operation that would require
attention that could possibly be hazardous and may pose a risk to the
passengers and the Cabin Crew on board. Audit checklist may include the
following:
1. Checks of Cabin Crew documents and other related items that are
mandatory for Cabin Crew Members to carry when operating flights.
2. Cabin Crew knowledge of the emergency procedures and equipment on
board the aircraft (i.e. verbal questioning).
3. Cabin Crew attitude towards his/her emergency position on board the
aircraft (i.e. pre-flight checks of emergency equipment, passenger checks,
etc.).
4. Cabin Crew familiarity of State regulations of the country where layover
flights are involved.
5. Cabin Crew awareness of prohibited drugs taken when operating flights.
May also include Cabin Crew compliance with the regulatory requirement
regarding alcohol consumption.
6. A clear understanding of the Cabin Crew regulatory requirements and
company policies and procedures.
7. Fluency of the Cabin Crew in the set/preferred language to be used to
conduct an emergency order in case of an emergency.
8. Check on the leadership skills and decision making skills of the Cabin Crew
In Charge. His/her competency in passing relevant information to the Cabin
Crew and report writing.
C) Outstation Bases:
Nature of audits outstation shall include both the Cabin Crew Members and
the Cabin Crew base in-charge. Audits checklist may include the following:
1. Cabin Crew Members’ compliance and knowledge of the regulatory
requirements, company policies and procedures.
2. Checks of Cabin Crew documents and other related items (manual) that is
mandatory for Cabin Crew Members to carry when operating flights.
3. Availability of a controlled copy of the Flight Service Cabin Crew Manual
in the outstation Base In-Charge Office.
4. Ensure that the Base In-charge has undergone training or an awareness
/familiarity course on the Flight Duty Limitation for Cabin Crew Members.
5. A record kept of the Cabin Crew Member duties undertaken in order to be
able to accurately calculate the duty limitations of the Base Cabin Crew
Members.
6. Records kept and copies of all of the Cabin Crew Members documents
mentioning the validity and expiry of each document.
7. Records of due refresher/recurrent courses of all Base Cabin Crew
Members.
8. Contact information of all Cabin Crew Members. Base in Charge must
also furnish the Cabin Crew with his/her contact information.

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1.8.4.1 Root Cause Analysis and Corrective Action Implementation:

Quality Control Expert shall review the issues arising from findings raised
through Audits and Investigations/Quality Assurance program which shall be
addressed as follows:
1. Identifying the Root Cause: The fundamental reason that led to the event,
incident or finding, which if corrected, would prevent recurrence. The
reason(s) for the lack of any particular policy, process, procedure, etc., must
be analyzed and a description provided.
2. Development and Implementation of a proper Corrective Action (A set of
planned actions implemented to permanently resolve the problem) to
address the required policy, process or procedure, rewriting or developing
new procedures, etc. A description and references of the changes/revisions
to be made to controlled documents and manuals, to correct the Finding or
Observation and circulated to all staff concerned.
3. Follow up and assessment of the effectiveness of the corrective actions
taken. A review must be conducted by Quality Control Expert to assess
whether the corrective actions that have been implemented are effective as
implemented and are truly preventing the recurrence of the condition noted
in the event.
4. Periodic checks may be necessary from time to time, to ensure the
corrective actions are still in place and continue to be effective.

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1.8.4.2 Corrective Action Report

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1.9 Crew Management Section - HL

The Crew Management section is in charge of monitoring the improvement of
Cabin Crew performance. The Crew Management Section consists of a number
of Group Leaders, each in charge of around 150 Cabin Crew.
1.9.1 Manager, Crew Management - HL

Reports to Operations Director - OZ
Basic Functions:
Manages, supervises and controls the Crew Management Division involved in
optimizing performance and ensuring the highest standards of service are
provided by the Cabin Crew on KAC flights. Monitors crew performance through
reports from Group Leaders and In-flight Supervisors regarding appearance,
attitude, attendance, and behavior based on KAC standards. Supervises, studies
and analyzes the current work environment, presenting recommendations to
Management. Develops methods, introduces systems and establishes standards
to upgrade and improve passenger care.
Duties and Responsibilities:

a) Supervises the activities of assigned personnel in the Crew
Management Division. Performs supervisory duties and exercises
financial authority at the level established by Management for the
position.
b) Directs, develops and upgrades quality of service and standards of KAC
Cabin Crew. Studies and analyzes existing situations, identifies methods
to increase efficiency and optimize performance. Introduces new
systems to upgrade and improve passenger services provided by Cabin
Crew. Contacts other airlines to discuss their systems and submits
reports with recommendations to the Deputy Director for review.
Designs the "check flight system" for Group Leaders to ensure that KAC
standards are being met through performance of the entire crew
regarding appearance, attitude, behavior, attendance and other
performance qualities.
c) Plans and directs the activities of Group Leaders and In-flight
Supervisors for all flights. Includes assigning coverage, distributing
roster, ensuring both Supervisors and Group Leaders prepare full and
complete reports, analyzing their flight reports, providing feedback to
Management on any new ideas or recommendations for improving
services, crew performance and passenger care. Performs any
disciplinary action required or provides counseling to staff when
necessary.
d) Assist and evaluate Safety Instructors. Supervising and evaluating
Cabin Safety training personnel, courses and training materials ensuring
that the appropriate guidance is provided.
e) Supervises and monitors performance of Cabin Crew on all assigned
flights. Monitors and reviews reports prepared by Group Leader and the
In-Flight Supervisor for each flight regarding attitude, appearance, and

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performance by Crew Members, noting any deficiencies in standards.

Identifies and checks log sheet to review personnel assignments and
confers with Superintendent, Scheduling when necessary to maintain
smooth and fair rostering.
f) Prepares statistical reports on a weekly and monthly basis on crew
performance based on Group Leaders and In-flight Supervisors records
and reports. Highlights positive and negative points in Crew
Management operation, with observations and recommendations about
improving performance. Presents to OZ.
g) Liaises with HT regarding training needs of Cabin Crew, Group Leaders
and Supervisors. Develops recommendations for training programs
designed to improve passenger care and services offered by Flight
Services on KAC flights. Studies job satisfaction of Cabin Crew to
determine what can be done to improve their performance. Designs and
develop training programs to improve Group Leaders team-building,
leadership and counseling skills.
h) Supervises daily Crew Management and staffing problems to ensure
that adequate coverage is provided to flights. Responds to problems of
delays in aircraft arrivals and departures, or changes in schedules or the
aircraft being used. Ensures adequate standby is maintained for
immediate changes. Confers with OR to coordinate actions.
i) Develops, coordinates and prepares the annual plan for manpower
requirements for the Crew Management Section based on staff
requirements projected for the following operational year and crew
training required for existing and newly recruited staff. Develops and
upgrades quality of staff through training internally to introduce higher
standards of performance, new methods of work and systems.
j) Liaises with OR concerning problems of equity and fairness in
scheduling of assignments brought to his attention by Group Leaders of
the Cabin Crew. Analyses cases, monitors crew scheduling system and
ensures a fair and equitable system is being applied and maintained for
all cabin staff. Resolves crew problems and reports any concerns
regarding deviations from scheduling system or outstanding issues to
OJ as the final authority in cases of arbitration.
k) Carries out other similar or related duties such as, participate
recommending personnel for training courses and promotion, ensuring
that Cabin Crew problems are handled expediently and according to
KAC policy, preparing activity reports and attending planning meetings,
etc.
l) Ensures safety requirements on board the aircraft are in compliance
with the regulatory requirements of DGCA/KCASR and that services on
board the aircraft are in accordance with Company policies and
procedures.
m) Responsible to ensure that a system is implemented that provides the
dissemination of published information that is accurately represented
and written in a language that can be understood by all personnel
relevant to the operation and is in accordance with applicable regulatory
requirements.

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n) Develops Cabin Crew Member training syllabus together with the

Training Coordination and Follow up Section (HT) and with the Training
& Development Department.
o) Participates as a Member in Service Development Committee (SDC) to
discuss issues to enhance the standard of service, dealing with the
purchase of new aircraft, outlines the requirements for cabin services,
such as coat compartments, galleys, lavatories, seating, and interior
decoration etc. Develop reports and recommendations on improving
services to passengers. This may involve changes in service
procedures or duty roster for particular positions on the aircraft, because
of seat configuration changes or to improve efficiency depending on the
demand on different routes. Monitors the structure of cabin
announcements.
p) Attend meetings with Engineering, Ground Handling, Catering and
Operations to discuss developments or service related issues. Identify
factors affecting quality of passenger care and any training needs to
enhance the performance of Cabin Crew on board the aircraft.
Examines data about proposed new routes and provides analysis for
cabin services requirements for route, type of aircraft, projected
passenger load and composition etc. in order to establish costs of
services at specific quality standards.
q) Responsible to improve the organization quality culture by
communicating to personnel the importance of meeting statutory and
regulatory requirements; conducting periodic management safety and
quality reviews and continually reviewing the suitability of policies and
procedures.
r) Ensures that services on board the aircraft are in accordance with
s) Ensures proper liaison with external parties such as Civil Aviation
Authorities, original equipment manufacturers and other operationally
relevant external entities with regard to operational and the authorities’
regulatory requirements through the respective sections in Operations
Department.
t) Participates as a member in new / leased aircraft committee for cabin,
galleys, stowages and IFE etc. for selection & customization of the
same according to KAC services standards.
u) Designs training programs to improve Group Leaders skills, such as
team building, leadership skills, human factors and counselling skills.
v) Liaises with Planning Section – HP regarding the manpower
requirements for Crew Management Section based on the manpower
requirements projected for the following operational year.
w) Liaises with Planning and Budget Section “HP” regarding Cabin Crew
needs for outstation bases and required office equipment. Checks new
hotels and submits detailed report.
x) 20% of job flying on monthly basis.
Manager Crew Management - HL Qualifications
1. 16 years’ experience in cabin services with at least 3 years in a G/L

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position/ Good knowledge of English/ Management Skills.

2. 3 years’ experience as a Cabin Safety Instructor & 3 years’ experience
as an Examiner.
3. Comprehensive Knowledge of the related Kuwait DGCA & Operator
SOP.
1.9.2 Expert/Group Leader, Crew Management
Reports to Manager Crew Management
Basic Functions:
Manages the day to day activities of all the assigned Cabin Crew Members
including base Cabin Crew, ensures involvement in optimizing Cabin Crew
performance to guarantee that all Cabin Crew Members perform at the highest
level of safety and quality during their operation as per KAC standards.
Present recommendations to management on new methods of improvement.
Equally, ensures a working environment that has a positive influence on Cabin
Crew motivation and job satisfaction.
Expert/Group Leaders maintain a regular meeting with their Cabin Crew
Members to discuss their personal problems or operational concerns, also to
evaluate their individual performance, highlighting areas that require
improvement and submit their recommendations to the Manager, Crew
Management.
a) Supervises the activities of assigned personnel in the Crew Management
including outstations staff. Recommends Cabin Crew Members to participate in
certain activities with Quality - Cabin Services & Procedures Group, uniform
presentations or other special events etc.
b) Develops and improves the quality of services provided by means of introducing
new systems and analyzing regional challenges.
c) Studies and analyzes existing circumstances, to introduce methods that will
increase efficiency in Cabin Crew safety & quality performances.
d) Liaises with other airlines to discuss common struggles related to Cabin Crew
operation and introduce solutions to the Manager Crew Management for
necessary review and approval.
e) Develops and implements a monitoring system to ensure the existence of a
working environment that has a positive influence on motivation and job
satisfaction to produce safe and secure operation.
f) Supervises and monitors the performance of all assigned Cabin Crew during their
line operation to ensure maximum compliance with Company standards and
Regulatory Requirements.
g) Monitors and reviews all reports prepared by Cabin Crew In-charge, Flight
Services Supervisors and Flight Commander concerning the Cabin Crew
Members attitude, appearance, performance and compliance noting any
deficiencies in Company policies, standards and procedures.
h) Monitors and reviews all audit reports and investigations pertaining to
the assigned Cabin Crew to ensure appropriate corrective actions are
in place.
i) Monitors the daily log sheet to assess daily changes and request
explanation from Rostering & Scheduling Section if deemed necessary.

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j) Liaises with Scheduling & Rostering Section when necessary to

discuss monthly roster and ensure fair distribution of duties for the
assigned Cabin Crew.
k) Monitors the overall performance of the assigned Cabin Crew,
highlighting all areas that require improvement and introduces methods
to increase the level of compliance.
l) Liaises with Coordinator Training Follow up Section – HT regarding
training needs of the assigned Cabin Crew Members and Supervisors
based on company standards and Regulatory Requirements.
m) Liaises with Procedure & Service Group - HY on recommendations to
improve the training programs designed to improve passenger care
and service offered by Flight Services on KAC flights.
n) Liaises with Quality Control Section – HE and Operational Safety,
Security & ERP Office on required corrective action plans resulting
from audits, investigations etc.
o) Maintains regular contact with assigned Cabin Crew through group
meetings to discuss their personal concerns, operational discrepancies
and job satisfaction. Studies job satisfaction of Cabin Crew to
determine what can be done to improve their performances.
p) Supervises the daily operation of assigned Cabin Crew and liaises with
the appropriate sections within the department to ensure fair and
smooth handling of any discrepancies, passenger complaints and other
different issues.
q) Improves the efficiency of staff through on job training to introduce the
highest level of skills, knowledge, performance and education.
r) Ensures the existence of a physical infrastructure to ensure safe and
secure operations.
s) Ensures the existence of a working environment that has a positive
influence on staff motivation and overall job satisfaction.
t) The Group Leader In-Charge of Supervisors will receive the service
clearance form of newly joined and rejoining Cabin Crew which will be
handed it over to GL secretary to type the official clearance and
dispatch it to the Crew Management (HL) for signature. The copy of the
clearance form shall then be sent to HR, HB & HX for necessary
scheduling of the crew concerned in the appropriate designation.
u) Conducts route check flights and maintains valid flying licenses and
documents as per the procedures applicable to all Cabin Crew
Members.
v) 20% of job flying on monthly basis.
w) Assigned Bases Cabin Crew Group Leader co-ordinates with
Kuwait/outstation Base Coordinators on Cabin Crew movement and
requirements.
- Emergency Safety Refresher Courses/Promotional Courses at
Kuwait.
- Accommodation and allowances at Kuwait.

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Training Program for Group Leader

1) Selected Assistant Group Leader/FSS will be nominated for the post of
Group Leader under the direction and supervision of HL.
2) The said candidates will be assigned with an Expert/Group Leader for an
“On Job Training” for a minimum period of ONE year by Manager, Crew
Management.
3) During training, he/she will be allotted 5 working days within Flight
Services Sections (HY, HR, HB, HT) for familiarization of other section’s
work.
4) Need to be trained on using HL documentation i.e. Voyage Reports,
Briefing Logs, use of all forms etc.
5) Use of computer and knowledge of basic Microsoft program i.e.
company’s email system, rostering system, history sheets etc.
6) Need to be aware of the Management structure & administration
knowledge.
Group Leader Qualifications
Candidates for Group Leader post will be selected according to the following
conditions:
a) Seniority as FSS– Flight Services Supervisor position. Minimum of 15 years
as a Cabin Crew in which 3 years in a Flight Services Supervisor position.
b) Maintained very good record/file.
c) Very Good Command of English
d) Good Knowledge of DGCA and Company regulations and FDTL (Duty Time
Limitation) every 3 years.
e) Very good Knowledge of ETM & CCM
f) Management & administrative Knowledge.
g) PC literate, Microsoft office, word, excel etc.
h) Flying License to be valid.
Selected candidates will undergo an “On Job Training” with an assigned Group
Leader under the direction and supervision of HL
1.9.2.1 Assistant Group Leader
Selected Supervisors will be grounded for the post of Assistant Group Leader
for a minimum period of 3 months. The selected Supervisors will be
delegating on behalf of the absent Expert/Group Leader. All duties assigned
to the Assistant Group Leaders are as per the set procedures and under the
full supervision of the Manager, Crew Management (HL). The training
program for the Assistant Group Leader who will undergo an “On Job
Training” are as follows:
1) HL will assign a qualified Expert/Group Leader to train the selected
Supervisor to be familiarized regarding SOP, documentation i.e.
actioning of Voyage Report, HB Log Book, handling of HL forms used
by Group Leaders, checking of emails, sending emails to cabin crew
and their follow up, accessing system like rostering, history sheet etc.
2) While under training, selected Supervisor will be allotting ONE full day
with other Sections within Flight Services (i.e. HY, HT, HR, HB) for
familiarization purpose.

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3) Handling of Cabin Crew issues under the supervision of the assigned

Expert/Group Leader.
4) Liaise with other sections (HT, HR, HB, HY etc.) whenever required.
5) The assigned Expert/Group leader will submit his/her feedback form
to Manager, Crew Management (HL) for the overall performance of
the trainee Supervisor.
Assistant Group Leader Qualification:

1) Completion of Secondary (12 years) education or equivalent.
2) 12 years’ experience in the airline industry preferably in Cabin Services
with at least 1 year as a supervisor.
3) Very good command in English.
4) Knowledge of DGCA, FDTL and the company regulations.
1.9.3 Outstation Group Leaders & Base Coordinator:

❖ Group Leader (Outstation Bases, BKK)
Coordinates with the other Sections of Flight Services regarding any
requirement needed by the Outstation Bases (i.e. Crew Uniforms,
Administrative requirements for Crew Member’s documents, and Outstation
Crew allowances when in Kuwait, rosters the Crew for Refresher Courses and
on flights for Crew license validity on other aircraft types, accommodation and
transportation for Crew when in Kuwait. Also, facilitates other administrative
work for and on behalf of all the Outstation Base Crew.
❖ Outstation Base Coordinator (BKK Station)
Base Coordinators for the above station is an active Cabin Crew Member. In
addition to his/her duties as Base Coordinator, he/she operates flights with the
Base Crew Members to ensure and monitor the overall performance of the
crew. Outstation Base Coordinator duties and responsibilities shall include the
following:
a) Preparation of Cabin Crew Members Roster.
b) Dispatch copy of the said roster to Kuwait HR
c) Deals with Cabin Crew Members duty, standby replacements and liaises with
the Crew In-Charge accordingly.
d) Coordinates and follows up various administrative activities pertaining to the
Base Cabin Crew Member duties in accordance with the established
procedures of the company and regulatory requirement of the DGCA.
e) Liaises with the Crew Management/Group Leaders with regard to issues
pertaining to Cabin Crew performance, behavior and rostering.
f) Liaises with (Kuwait) about issues pertaining to administrative formalities i.e.
document renewal, training courses, leave processing, accommodation,
transportation and allowances when in Kuwait.
g) It is a mandatory requirement by the KCASR for the above staff to undergo
the FDTL training and recurrent courses.

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1.9.4 Group Leader – Procedures:

Group Leaders supervise the activities of Cabin Crew assigned to their Groups
and liaises with the management and Head of Sections within the Department.
a) Voyage Reports
On a rotational daily basis, Group Leaders action the Voyage Reports of
(each) flight submitted by the Cabin Crew In Charge and the attached
discrepancy reports as follows:
1. Disputes between Cabin Crew in–flight are referred to the respective
Group Leader.
2. Passenger complaints against a Cabin Crew if made in-flight are copied to
the respective Group Leader.
3. Accidents are reported to the individual’s Group leader as well as HX for
further action in order to ensure that Insurance formalities are processed.
4. Sickness at outstation are referred to the individual’s Group Leader who
ensures that HR actions the same on the Roster system.
5. Cabin Crew In-charge reports regarding Cabin Crew performance are
copied to the individual’s Group Leader.
6. Any major incident is immediately copied to OZ/HL.
b) Briefing Log Report
On a rotational daily basis Group Leader actions the Daily Log report of the
Briefing (Dispatch & Information Section) with regards to:
1. Cabin Crew sickness at Briefing reporting time or not within the specified
time limit. A remark against Cabin Crew name is noted in order to clarify
the matter with the respective Group Leader (GL).
2. Cabin Crew No Show for duty or after leave/ Not Available during Standby
duty, are marked against the Cabin Crew name to clarify the matter with
the respective Cabin Crew’s Group Leader.
3. Cabin Crew refusal to operate a flight – marked against Cabin Crew name
to clarify the matter with the respective Group Leader.
4. Request to be blocked on Roster due to family reason/mutual exchange of
flight is copied to the individual Group Leader.
5. Any irregularity between Briefing Officer and Cabin Crew is copied to the
GL concerned as well as OZ/HL.
6. Arranging stoppage/release of salary through HL if Cabin Crew fails to
report for duty after leave /long sickness without notifying the office.
c) Cabin Crew History Sheet
Every individual Group Leader maintains a Computerized History Sheet
record of each Cabin Crew Member attached to the assigned Group. In
addition, individual files along with a Cabin Crew photograph are maintained
in a filing cabinet. This record is updated daily and contains the following:
1. Good Reports received annually from Cabin Crew In Charge/Captains/
Passengers /other Depts.
2. Evaluation ratings – annually
3. Promotion through career as of date of joining
4. Sickness record
5. Requests made monthly as per entitlement per annum

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6.Safety Evaluation - annually

7.All disciplinary measures taken during the years of service
d) Incident / Accident Investigations Procedure
1. In case of accident, serious incident or violation, and whenever Flight Safety &
Quality Assurance decides that an investigation into an incident is required,
Operations Director, Flight Safety & Quality Assurance will decide on the level
of the investigation. The Committee will be consisting of members from Fleet,
Training division, Flight Safety Assurance and other concerned as considered
necessary.
2. The Investigator-in-charge should be assigned by the Operations Director,
Flight Safety & Quality Assurance.
3. The Investigator-in-charge should investigate and report to the Operations
Director, Flight Safety & Quality Assurance any aspect considered to be
relevant to an understanding of the incident by examining the circumstances
surrounding the incident in order to discover the likely causes that led to it.
4. The Investigation Committee will follow the procedures laid down above for
recording evidence, etc and submit its report to Operations Director for taking
follow up action, including disciplinary action against the crew member.
Note: Dy. Director General – Operations Affairs or Operations Director may appoint an
investigation committee on their own to investigate an accident, incident or violation. Dy.
Operations Director-FA or Head – Flight Safety Assurance may also recommend
appointment of an Investigation Committee to investigate any incident/violation or reportable
occurrence.
Should a Group Leader be assigned in a safety related incident/ accident involving the Cabin
Crew, the Group Leader of the Cabin Crew involved in the case should not handle nor
participate in the incident investigation. Likewise, any personal involvements, relations of the
Group Leader with the Cabin Crew concerned shall prevent him/her to conduct the incident
investigation.
e) Cabin Crew Annual Appraisals
1. Responsible for annual appraisals of assigned Cabin Crew Members and
co-ordinates with HX for Administration process of annual increment or
stoppage etc. In the event of any refusal on the part of Cabin Crew to
accept the annual rating of the appraisal, the matter is referred to HX as
an appeal and a subsequent committee reviews the matter within the
Department.
2. Recommends assigned Cabin Crew promotions/demotions.
3. Recommends either termination/permanent contract for part-time Cabin
Crew on completion of six months of probation after reviewing sickness
record /job performance.
4. Recommends an annual incentive which is either monetary or a gift
depending on the Company directives for overall performance.
5. Responsible for meeting assigned Cabin Crew jointly as well as
individually, to inform them of the Company goals as well as highlighting
standards that were met and those that require improvement.
6. Responsible for tracking individual assigned Cabin Crew on their monthly
sickness record through the Time and Leave Section computerized
program.
7. Ensures that Cabin Crew do not have an unnecessary high rate of
sickness. Failure to comply with standards – individual is referred to the
KAC Medical Centre for assessment on fitness for flying duties.

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8. Ensures that all sick reports are covered – failure to comply disciplinary
measures are taken.
9. Ensuring that absences are checked on a monthly basis and any
discrepancies are tackled with the concerned Cabin Crew and subsequent
measures are taken to clear/discipline the individual.
10. Recommends termination of Cabin Crew if absent from duty for a period
of over 30 days.
11. Recommends Incentive Roster based on the Cabin Crew performance &
evaluation.
f) Cabin Crew Emergency Leave and Flight Request Process
1. Unplanned requests will be accepted by the Group Leader prior to 3 days
before the event. Signed by the GL and passed to HL via GL secretary for
consideration.
2. In the event of an emergency the following measures are taken:
i. Necessary arrangements are made through Crew Management (HL)
for the Cabin Crew to travel SNY without an exit permit if required to
travel in case of Death leave during weekend.
ii. Request for SNY travel on jump-seat due to non-availability of seats /
entitlement of rebated tickets through OZ/OJ.
iii. After approval for SNY travel during weekend, inform HB to send an
email to Operation and the station the staff is travelling to, copy
OZ/HR.
iv. If no approval for SNY travel but there is an approval for an
Emergency Leave during weekend. Inform HB to send an email to
KWIKZKU requesting issuing a ticket and for assistance to allow the
Crew to travel without an Exit Permit through KWI Immigration and the
required form will be sent later during office hours. Copy OZ/HR.
g) Cabin Crew Coaching
1. Receives Cabin Crew complaints as well as suggestions to improve job
standards. Refers the same to the Crew Management or Section
concerned.
2. Attends to Cabin Crew needs after office hours whenever the Cabin Crew
Member calls for assistance.
3. Coaching/Motivating/Correcting and evaluating corrective action through
follow-up.
i. Evaluate Cabin Crew in-flight through FSS upon GL request.
ii. Explain to the individual the importance of Customer Service
iii. Explain to the individual the importance of follow-up procedures
iv. Encourages Cabin Crew in-put with regard to any task they perform
related to the job.

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h) Newly Recruited Cabin Crew

1. Interviews new recruits at Kuwait station as well as outstations when
assigned.
2. Conducts an orientation session of Crew Management for new recruits at
Human resources – Flight Services Training TP.
3. Conducts a briefing with new recruits after training once assigned to a
Group, highlighting the following:-
i. Make them feel welcome to the Group
ii. Explain the role of Group Leader to the individual
iii. Build a rapport between both individuals
iv. Ensure individual is in possession of all valid documents/uniform
items/ required manuals for their first flight
v. Revise the procedure of confirming and reporting for duty
i) In-Flight Route checks
Conducts route checks monthly or when required, by flying as supervisor or
an active Cabin Crew. Reports and Feedback are submitted to HL.
j) Cabin Crew In-flight Safety Evaluation
1. Evaluation program is to ensure that Cabin Crew duties mainly safety
related are periodically evaluated during line operations. All Cabin Crew
shall be evaluated at least once every year on 2 sectors (2 revenue flight)
2. All Cabin Crew will be yearly evaluated by Safety Instructors and records
will be entered on the Evaluation Form which is to be completed by the
Safety Instructors.
3. The result of the Cabin Crew evaluation will be monitored by Crew
Management and records will be kept in the Cabin Crew history records
for necessary evaluation. Below standard evaluation will be discussed
with the Cabin Crew concerned and necessary corrective action will be
taken accordingly to improve the overall performance.
k) Miscellaneous
1. Arranges Cabin Crew in co-ordination with HR/HL, for Uniform
Section/Public Relations/Catering Department when required for
presentations, photographs or Exhibitions.
2. Checks Cabin Crew Hotel Accommodation at outstations during layover
whenever assigned by Crew Management.
1.9.5 Maintaining of Records:
To prevent loss of documents and records used for the management and control
of documentation, flight reports and data used directly in the conduct and support
of cabin operations are maintained as follows:
i. Hard Copy kept and maintained in file for 2 years period.
ii. Computerized records kept on the section system and backed up daily on the
section main server.
iii. All record holders shall ensure security and confidentiality of all records in
their possession in a safe and secure location i.e. in the locked cupboards
and ensure proper disposal of obsolete documents.

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1.10 QUALITY – CABIN SERVICES & PROCEDURES GROUP (HY)

Reports to Manager, Crew Management
Basic Functions:
a) Defines the standards of the service on board the company fleet and
develops a clear and comprehensive Service Manual which contains all
related on board services and procedures.
b) Follows up and actions Cabin Crew In Charge Flight Reports.
c) Shall ensure, maintain and provide a current copy of the Service Manual
for use and guidance of all cabin crew members and staff also to ensure
disposal of obsolete documents.
d) Revising and updating the On Board Announcements texts and issuing the
announcement booklet.
e) Ensures that all services conducted on board are in compliance with the
regulatory requirements of DGCA/KCASR and in accordance with
1.10.1 Sr. Expert / Expert of Services & Procedures Group - HY

Reports to Manager, Crew Management
Participates/monitors service offered to passenger on all KAC routes to ensure

that a high quality of service is maintained and competitive with all other regional
and international airlines. Conducts certain Route Checks to evaluate KAC
services and inspects Route Check Reports completed by F.S.S., the Voyage
Reports submitted by the Flight Leaders and suggestions made by cabin crew
members. Liaises with other departments within KAC, and outside the Corporation
if required, to overcome discrepancies/obstacles in order to meet passengers
expectations, set service procedures and rules and regulations for Flight Services
Department by issuing and updating the Flight Services Manual. Also co-ordinates
in issuing circulars to cabin crew members regarding any amendments that follow
in order to keep them aware of the latest developments.

1) Issues and updates the Flight Services Manual which contains the service
procedure in all classes for various A/C configuration of the entire KAC Fleet,
as well as the Company’s and Department’s rules and regulations after liaising
with other Departments and Sections concerned.
2) Inspects Flight Leaders Voyage Reports, F.S.S. Route and cabin crew
members suggestions. Liaises with other Departments/Sections regarding
pending/repeated discrepancies reported on flights i.e. issues related to
Catering, Engineering, Cabin Appearance, On Board Sales, etc. and
recommends the appropriate solutions to tackle the same.
3) Monitors Route Checks to ensure proper implementation of the procedures and
regulations on board. Carries out necessary studies and evaluation of the Flight
Services Supervisor’s Route Checks. Prepares Monthly/Quarterly Flight
Services Performance Report and KAC Image issues pertaining to Flight
Services Department.

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4) Issues general circulars/reminders related to new subjects, service procedures

and other operational issues i.e. meal schedule, menu specifications, type of
meal uplift Ex. KWI and Outstations, security regulations, on board
sales/Hajj/Umrah flights, Ground Handling, changes in locations of emergency
equipment, information about new routes/destinations, crew documentation
and areas which need more emphasis by cabin crew members, etc.
5) Issues and updates checklists applicable for all KAC A/C types which includes
service and emergency equipment which is required to be checked/completed
prior to operating a flight.
6) Publishes various forms i.e. internal surveys questionnaires, feedback reports,
etc. and revises/assesses the comments submitted and highlights the outcome
to Flight Services Management along with recommendations in this regard.
7) Represents in Department in various Committees/Projects to discuss common
drawbacks of the service offered to passengers, also analyzes problems and
participates in solving the same. Takes Minutes of meetings highlighting the
follow up action required by each Section to ensure proper implementation of
the same.
8) Participates in various training courses, assists in providing the required
material/input for the Courses i.e. promotional courses, report writing course,
OBS, etc.
9) Attends, as requested, new aircraft project Committees to study layout of
aircraft, provision of galleys, storage holds, seat configuration, placement of
audio/visual aids and any other aspects related to development of internal
cabin structure, to provide a pleasant and comfortable environment for
passengers and an economic and efficient use of space in which cabin crew
members can operate.
10) Assists in development of Training programmes in conjunction with Manager,
Flight Services Training, for the promotional and refresher training courses,
covering aspects such as boarding and service procedures, report writing,
documentation, etc. Updates course material and manuals as changes are
implemented.
11) Prepares standard procedure and text for cabin announcements during flight
operation, including standard welcome, services, sales and pre take-off and
landing announcements. Drafts text both in English and Arabic and discusses
the development in this regard.
12) Participates in carrying out studies or reports as requested on such aspects as
new routes, number of stopovers required, types of services and operating
hours of cabin crew members. May involve traveling on other Airline carriers
operating the route and recommends meal uplift, services offered, etc.
13) Drafts letters on behalf of the Department/Section on various subjects and
follows up the development on the issues.
14) Forms committees when needed to discuss or familiarize various issues and
follow up with the required action.
15) Follow up of IOSA and KCASR requirements and ensure proper compliance
through yearly Audits and making sure that Safety &Security requirements on
board the aircraft are in compliance with the regulatory requirements of DGCA -
KCASR

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16) Carries out other similar or related duties such as, reviewing and revising cabin
crew members emergency duties with Air Safety Center etc.
Sr. Expert of Services & Procedures Group Qualifications:
1. Diploma degree in Business Administration or equivalent. OR 18 years’
experience as Cabin Crew including 3 years as Specialist “A” in Quality Control
OR knowledge 18 years’ experience in Quality Control in operational
department.
Expert of Services & Procedures Group Qualifications:
1. Diploma degree in Business Administration or equivalent. OR 16 years’
experience as Cabin Crew including 3 years as Specialist “A” in Quality Control
OR knowledge 16 years’ experience in Quality Control in operational
department.
1.10.2 Specialist (A & B) – Services & Procedures Group
Participates in monitoring passenger services on all Kuwait Airways flights to
ensure a high standard is maintained and competitive with other international
airlines. Includes conducting route checks, monitoring voyage reports, discussing
problems with other departments, handling passengers and cabin crew members
complaints, and visiting other airline carriers to assess quality of their services and
efficiency of their procedures and systems. Monitors services offered to passengers
on all KAC routes and ensures that a high quality of service is maintained.
a) Reviews the Voyage Reports submitted on all flights by Pursers or Chief
Cabins regarding any matter related to Traffic/Catering or Engineering
problems. Maintains a register and follows up with departments to ensure
problems have been rectified (e.g. damaged carpets or seats, malfunctions of
IFE systems or galley equipment, complaints about hand luggage, duplicate
seat numbers etc.) and recommends appropriate action or change in
procedure, as required. Carries out regular checks to monitor services
provided, performance and appearance of cabin crew members, preparing and
submitting reports accordingly.
b) Monitors changes in seat configuration, traffic or service procedures, develops
and drafts circulars informing cabin crew members and appropriate
departments of changes and effects they will have on their work procedures.
Updates training manuals and duty rosters as required.
c) Participates in different Committees made up of representatives of Catering,
Reservations, Sales, Traffic, Engineering etc. to discuss common problems
related to procedures and passenger handling, such as provision of special
meals, baggage handling and requests for wheel chairs, IEF & other cabin
defects etc. Analyses problems or conflicts and recommends ways to alleviate
them or to improve communication and work relationships between
departments and to ensure continuity. Coordinates work of the committees,
taking minutes and following up on actions required to ensure timely

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implementation. Attends promotional courses as deemed necessary to lecture

on various subjects.
d) Attends as requested, new aircraft project committees to study layout of
aircraft, provision of galleys, storage holds, seat configuration, selection and
installation of IFE systems and any other aspect related to development of
internal cabin structure to provide a pleasant and comfortable environment for
passengers and an economic and efficient use of space in which cabin crew
members can operate. Develops duty rosters, service procedures, galley
loading and various checklists. Discusses with Manager and monitors
implementation.
e) Assists in development of training programmes in co-ordination with Human
Resources Department for basic, promotional and refresher training courses,
covering such aspects as boarding and service procedures, duty roster,
documentation, hygiene and health care, on board sales, IFE training etc.
Updates courses and manuals as changes are implemented.
f) Assists in preparing standard procedures and texts for cabin announcements
during flight operation, including standard welcome, services, sales and pre
take-off and landing announcements. Drafts text in both English and Arabic and
discusses contents with senior crew members. Participates with Public
Relations and Engineering departments for pre-recorded announcements.
g) Participates in carrying out studies or reports as requested on such aspects as
new routes, number of stopovers required, type of services and operating
hours of cabin crew members. May involve travelling on other airline carriers
operating the route, or studying provision of new giveaways, or studying charter
schedules for service and cabin crew members requirements, specially to
irregular locations.
h) Carries out other similar or related duties such as, reviewing and revising cabin
crew members emergency manual with Air Safety Training, drafting letters on
quality control matters for the Dy. Director, dealing with suggestions to improve
services and visiting other airline carriers to review their procedures, service
and systems etc.
Specialist (A) of Services & Procedures Group Qualifications:
1) Diploma degree in Business Administration or equivalent OR 14 years’
experience as Cabin Crew including 4 years in Supervision position as Chief
Cabin OR knowledge 14 years’ experience in Quality Control in operational
department.
2) Maintain valid Flying License.
3) Very good knowledge of English language.
Specialist (B) of Services & Procedures Group Qualifications:
1) Diploma degree in Business Administration or equivalent OR 14 years’
experience as Cabin Crew including minimum of 4 years in Quality Control OR
knowledge 12 years’ experience in Quality Control in operational department.
2) Maintain valid Flying License.
1.10.3 Coordinator – Services & Procedures Group

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Co-ordinates, participates and assists Quality Control Flight Crew Specialists in

completing information related to passenger services on all KAC flights. Performs
a variety of general clerical duties for the section along with the officers, such as
filing, typing, photocopying, etc.

e) Receives different types of reports/feedback submitted by Flight Crew
members i.e., Catering, Engineering, Traffic, Suggestions, Security etc. and
co-ordinates with the Manager & Specialists to action the same.
f) Liaise with the Manager & Specialists to provide necessary information, forms,
etc. for the flights.
g) Liaise with the Manager & Specialists to type circulars, memos and
amendments related to various subjects for cabin crew members.
h) Operate flights as Flight Leader or normal Flight Crew member, as required
and to submit feedback/information on the flight.
i) Assist Specialists in monitoring and follow-up of various supervisory reports, i.e.
Route Checks, etc.
j) Assist Officers to maintain proper filing or reports, letters, documents,
circulars, etc.
k) Performs any additional duties as assigned by Manager/Head of the Section.
l) Carries out other similar or related duties, such as general clerical duties for
the section, efficient file maintenance, typing English reports/letters, etc.
Coordinator Qualifications:
1) Diploma degree in Business Administration or equivalent OR 6 years'
experience as Cabin Crew, 2 years as Flight Leader OR knowledge 6 years’
experience in Quality Control in operational department.
3) Maintain valid flying license.

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1.10.4 Sr. Officer / Officer – Services & Procedures Group

Participates and assists Quality Control Specialists in compiling information related
to passenger services on all KAC flights. Perform a variety of general clerical
duties for the section such as filing, typing, etc.
a) Receives different kinds of reports from Specialist, Quality Control related to
services on Kuwait Airways flights compiling these reports in order to present
them to Supervisor for review and action.
b) Provides Specialist, Quality Control with necessary forms and materials
needed for monitoring services on board, such as register book, quality of
services questionnaire (to be distributed on flights), etc.
c) Checks and updates Training and Roster manuals by receiving new
amendments and attaching to manual for Supervisor's use.
d) Receives drafts of changes and additional working procedures of flight
services typed out in circular form, copied and distributed to concerned
sections.
e) Participates, as required, as cabin attendant on particular flights, for about 20
hours monthly in order to achieve proficiency in the job.
f) Carries out other similar or related duties, such as efficient file maintenance,
typing English and Arabic reports, circulars, etc.
Sr. Officer - Services & Procedures Qualifications:

experience as Cabin Crew OR knowledge in Quality Control with 4 years’
experience in operational department
4) Good Keyboard skills.
Officer - Services & Procedures Qualifications:

experience as Cabin Crew OR knowledge in Quality Control with 2 years’
experience in operational department.
4) Good Keyboard skills.
1.10.5 Voyage Reports Procedures:

a) Receive daily Voyage Reports from HL Secretaries.
b) Voyage Reports attached to the other following reports are given on daily
basis to the Specialist(Coordinator) to review and action.
- Voyage Report
- Irregularity
- Catering/Ground Handling/Cabin Appearance/Feedback/Engineering
- Customer Relation Feedback Form
- CDL
- Catering Clearance form

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- Flight Release Form

- Cabin appearance Clearance
- Route Checks
HE: Cabin Quality Control Group:
Copies of each of the following reports:
a) Occurrence Reports
b) Safety related reports
c) Health related reports
d) Any FDTL extension
e) Inflight Safety Evaluation / Check
Entry of Discrepancies
a) Catering
b) Traffic/Ground Handling/Cabin Appearance Report/Sales
c) CDL
All discrepancies data are entered by Services & Procedures Group by
Coordinators/Officers on daily basis in HY System and summary given to
Specialists for necessary review and discussion in relevant meetings i.e. Catering
Coordination, Menu Presentations, Inflight Entertainment, Cabin Appearance
Meeting, On Board Sales, and Ground Handling etc.
Hygiene Report Handling:
Hygiene reports received from Cabin Crew In Charge are actioned as follows:
a) Email sent on daily basis to concerned sections with details of the hygiene
discrepancy.
b) Data of the discrepancy entered in HY System.
▪ If the discrepancy is related to food/equipment hygiene Ex. KWI email

is to be sent to:
KWIHIKU and copy to KWIQZKU, KWIQKU, KWIQDKU, KWIQHKU and
KWIHLKU.
▪ If the discrepancy is related to insects found in cabin /toilets/ galleys
(not food/equipment hygiene) email is to be sent to:
KWIMXKU, and copy to KWIQZKU, KWIHIKU.

Note: The aircraft registration should be mentioned in case the hygiene is related to
insect, cockroaches etc.)
Flight Paper Dispatch:
a) Cabin Crew In Charge memos relevant to particular flight.
b) On Board Library (manuals, announcement booklet etc.)
c) Surveys whenever applicable.
d) Pencil memo regarding any item to be send on board for trial.

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FSS Route Check Handling:

Quality Control Specialists is responsible to:
a) Review returned completed FSS Route Checks.
b) Prepare the Quarterly Route Check Report for Safety checks entries to
monitor and assess cabin crew performance.
c) Complete Route Check Reports every 3 months and submit same to Manager
Crew Management.
d) Route Check Report should also include major discrepancies pertaining to
Catering, Ground Handling, Engineering etc.

iv. Hard Copy kept and maintained in file for 2 years period.
v. Computerized records kept on the section system and backed up daily on the
All record holders shall ensure security and confidentiality of all records in their
possession in a safe and secure location i.e. in the locked cupboards and ensure
proper disposal of obsolete documents.

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1.11 Cabin Crew Training and follow Up Group – HT

Training Coordination Group is in charge of planning and coordinating the
newly recruited Cabin Crew courses, as well as the on line Cabin Crew
refresher courses in coordination with Flight Services Training (TP) and
Emergency Procedures Training Centre (TD). The section is also in charge of
categorizing the Cabin Crew license entitlement on the different aircraft types
as well as renewal formalities of the Cabin Crew Member Certificates.
Coordination & Training Follow up Section shall plan and maintain a training
program that is: -
a) Designed to ensure that each person who receives training acquires
the competence to perform the person's assigned duties;
b) Approved by and in accordance with the regulatory requirements of
the Kuwait DGCA and policies set forth by the company.
The Training program for the Cabin Crew Members shall include: -
i) Aviation indoctrination,
ii) Line indoctrination training,
iii) Emergency training,
iv) Emergency evacuation and firefighting drills.
v) CRM and Human Factor training,
vi) Cabin Crew In-charge training,
vii) Initial and annual training, including safety procedures training, aircraft
type training, emergency procedures training, and first aid training;
viii) Dangerous Goods Training.
ix) Aviation Safety training.
x) SMS - Safety Management System Course Training.
xi) Any other training required to ensure a safe operation.
1.11.1Head of Coordination & Training Follow up – HT

Reports To: Deputy Director Ops. Flight Crew Training
Basic Function:
Plan and controls all the training courses for Flight Service employees to ensure
those employees’ skills and performance are at the optimum level reflecting
international standards in airline industry. Prepare training plans detailing
number and composition of Cabin Crew courses through coordination with Flight
Services Training Centre (TP) and Emergency Procedures Training Centre (TD).
Monitors various courses, trainees’ performance and prepares reports
accordingly. Maintains a record of all courses taken by HT Staff.

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a) Supervises the activities of assigned personnel in the Coordination & Training
Follow up Section. Performs supervisory duties and exercises financial authority at
the level established by Management for the position.
b) Conduct training needs / analysis within Operations to determine skills required by
cabin crew and other personnel in the department. Compares employee’s
performance and current training needs against the current training courses to
determine if any gaps exist. Recommends any additional subject or courses, in
order to upgrade current skills and improve performance.
c) Prepares annual training plans for Operations Departments’ employees. Includes a
list of the various courses required by the Department with number of courses
required for the Year and total work force scheduled for those courses. Presents to
Crew Management for review
d) Co-ordinates with Training Centre (TP) and Emergency Procedures Training Centre
to prepare annual training plans for Flight Service Operations. Defines courses
required for new members of cabin crew and refresher courses required for cabin
crew. Refers any problems to Dy. Director Operations (OC) and clarifies any
outstanding issues before plan implementation.
e) Supervises and assists newly employed cabin crew during their training, ensuring
punctuality. Reviews attendance reports provided by the Training Officer for various
courses daily. Follows up on any attendance issues.
f) Send daily lists of cabin crew who will be required to renew their annual flight
certificates. Submits list to Training Section – (TP) & (TD). Also send list monthly to
HR.
g) Provides Scheduling Section (HR) with monthly list of courses including names of
cabin crew required to attend these courses based on their qualifications.
h) Carries out other similar or related duties; such as, preparing and following up of
permits for aircraft visits in relation to scheduled refresher courses in coordination
with necessary KAC Departments and the Ministry of Interior, following up on
renewal of medical examinations or aviation licenses for cabin crew annually and
maintaining complete training records on all cabin crew personnel etc.
HT Sr. Expert Qualifications:

1) Completion of 12 years Secondary Education plus 2 years education leading to
diploma degree in Administration or equivalent.
2) 18 years' administrative or training experience especially in Cabin service.
1.11.2 Officer of Coordination & Training Follow up – HT

Basic Function:
Performs and follow up clerical and administrative activities to assist and support
administration of training programs required for Operations staff. Includes
maintaining training files for the department, assisting Senior Officer in preparing
and coordinate lists of Cabin crew and Deck Crew required to renew flight
certificates, arranging for permits required for training, informing staff of assigned
training programs, and checking on course attendance when required.

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a. Performs and follow up administrative functions such as filing, processing paperwork
and other clerical duties required by the Training Sub-Section. Receives assignments
from Superintendent and is provided work direction and guidance from Senior
Officer, Training.
b. Processes all assigned paperwork related to flight certificate renewal and upcoming
training programmes. Notifies cabin crew and Deck Crew of their training schedules
when required.
c. Assists in preparation of monthly list of courses with names of cabin crew and Deck
Crew required to attend these courses based on their qualification. Receives
direction from Superintendent regarding various courses offered and qualifications
required by cabin staff to be nominated to each course.
d. Checks on course attendance daily, prepares attendance reports when assigned and
submits to Superintendent for review. Informs Superintendent of any problems
regarding attendance or staff performance on the course.
e. Prepares and follows up on permits to visit aircrafts in relation to refresher courses in
coordination with other departments and Ministry of Interior.
f. Carries out other similar or related duties such as following up on licenses and
medical examinations for Operations personnel, maintaining training files with
necessary documentation and staff records.
HT Officer Qualifications:
1) Completion of 12 years Secondary Education plus 2 years education leading to
diploma degree in Administration.
2) 2 years' administrative or training experience especially in Operation Staff.
1.11.3 Training Coordination Group

1.11.3.1 Cabin Crew Courses:
a) Basic Course
The selected candidates should undergo a Basic Course of 2 months duration.
It is compulsory that all the Trainee Cabin Crew must pass the course. The
basic courses for the new trainee Cabin Crew are conducted as follows:-
Sr. No. Course Name Duration
1. Basic Service Course 15 days
2. Basic First Aid Course 3 days
3. Basic Emergency Course/General Part/ 7 days
4. Aircraft Type (2 types X 3 days each) 6 days
5. Dangerous goods and Fire Fighting Drill 1 day
6. Practical Training & Oral(Exam) 1 day
7. Announcement Course 2 days
8. Medical Check 1 day
9. Aviation Security Course 3 days

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10. SMS Course 1 day

11. Crew Resources Management Course (CRM) 2 days
The maximum number of trainees for the above courses is restricted to 20
trainees. The Trainee Cabin Crew who succeeds the above Basic Course will be
sent for In-Flight Training with a Safety Instructor within 15 days starting from the
last day of the Emergency Course. After completing the In-Flight Training
successfully, the trainee cabin crew will be temporarily appointed at an outstation
or main base.
b) Basic Condensed Course
Condensed Basic Courses for re-joining Cabin Crew are conducted as follows:
Crew Management Section (HL) to co-ordinate with HT to provide the names of
Cabin Crew to attend the condensed course ahead of time in order to roster the
Cabin Crew accordingly.

1. Condensed Service 10 days
2. Basic Emergency Course General Part 7 days
3. Aircraft Type (2 Types X 3 days each) 6 days
4. Dangerous Goods & Fire Fighting 1 day
5. Practical Training & Oral 1 day
6. Crew Resources Management Course 2 days
7. Aviation Security Course 1 day
8. First Aid Condensed (if applicable) 3 days
9. First Class Condensed (if applicable) 5 days
10. Intermediate First Aid Condensed (if applicable) 1 day
11. Cabin Crew In-Charge Condensed (if applicable) 3 days
12. Advanced First Aid Condensed (if applicable) 2 days
13. SMS Course 1 day
c) Basic Emergency Course only for Cabin Crew absent from flying duties:
Crew Management section to co-ordinate with HT and provide names of Cabin
Crew who have been away from flying for a period exceeding 4 months who
need to attend the Basic Emergency Course, duration of 15 days.
d) Emergency Refresher Courses:
HT provides HR monthly planned courses and Cabin Crew expires list to roster
Cabin Crew every 11 months to attend refresher courses at Emergency
Procedures Training Centre (TD). Cabin Crew will be rostered for Refresher
Course as one package for 3 days which will includes General part, FDTL,
Dangerous Goods, Practical and Aircraft Types.

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e) Crew Resources Management Course (CRM)

HT provides HR monthly planned courses and cabin Crew expires list to roster
Cabin crew every 2 years to attend CRM course at Emergency Procedure
Training Centre (TD) as per the mentioned procedures. The course duration is 2
days.
f) First Aid Refresher Course
HT provides HR monthly planned courses and cabin Crew expires list to roster
Cabin crew every 2 years to attend First Aid Refresher course at Flight Services
Training (TP) as per mentioned procedures to be updated with First Aid
techniques and procedures and to ensure that all Cabin Crew are prepared to
handle any First Aid emergency case on board. The course duration is one day.
g) Aviation Security Course
HT provides HR monthly planned courses and Cabin Crew expires list to roster
Cabin crew every 1 years to attend Aviation Security course at Emergency
Procedure Training Centre (TD) as per the mentioned procedures.
h) Refresher – First Aid and CRM Courses Procedures:
Emergency Refresher, Conversions, Promotions, Career Development Plan,
CRM, First Aid, Announcement, Dangerous Goods
1. Plans with TD / TP on monthly basis the dates of Emergency Refresher &
CRM, First Aid courses.
2. Coordinates with HR to schedule Cabin Crew to attend the said courses
according to the expiry dates of their emergency license or CRM validity,
Cabin Crew to attend said courses.
3. Sends list of the names of cabin crew with expiry dates to HR to schedule
them on the next months’ roster.
4. At 12:00 noon, when HR finalize/confirm the lit of cabin attending courses on
the following day, HT will forward the final list of cabin Crew names attending
the said courses to the said courses TP or TD.
5. Forwards to TD the dates of the last flight operated in case the license has
expired.
6. Updates HT system accordingly upon receiving an email from TD or TP with
the names of Cabin Crew who have passed or failed the said courses and
updates their new license expiry date.
7. Sends a copy of the attendance sheet to HV.
i) Service Conversion
Cabin Crew who have completed one year in service will undergo a third aircraft
type and service conversion course at TP and Emergency Procedure Training
Centre. Duration of the course is two days. First day includes the introduction of
the new aircraft type, aircraft visit and the second day is the exam.
HT should:
1. Prepare the list of Cabin Crew who need the third aircraft type.
2. Prepare all copies of Civil ID of the Cabin Crew names mentioned in the list.
3. Prepare Aircraft Visit Permission List with full name, nationality, date of visit,
and staff number of the concerned Cabin Crew.

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4. Aircraft visit permission will be sent by HT to KAC Security Dept., DGCA,

and Ministry of Interior.
5. Send approved aircraft visit permission to TD & TP to conduct the aircraft
visit.
j) Emergency Conversion
Cabin Crew who completed one year in service will undergo a third aircraft type
Emergency Conversion Course at Emergency Procedures Training Centre (TD).
Duration of the said course is two days. First day includes the introduction of the
new aircraft type, aircraft visit and the second day is the exam.
HT should:
1. Prepare the list of Cabin Crew who need the third aircraft type and assigns
Line Indoctrination Training requirement referring to their KAC Training
history.
2. Prepare all copies of Civil ID for the Cabin Crew names in the list.
3. Prepare Aircraft Visit permission List with full name, nationality, date of visit,
and staff number of the concerned Cabin Crew.
4. Send a request for an aircraft visit permission to KAC Security Dept, DGCA,
and Ministry od Interior.
5. Send approved permission to TD to conduct the aircraft visit.
k) F/C Promotional Training Course

After a certain period of service and according to the operational requirements,
an E/Y Cabin Crew Member may be selected to attend a F/C Conversion
Course of the following duration:
1. Service Course 8 days
2. Intermediate First Aid 2 days
3. Announcement Course 1 day
HT should:
1. Receive list of the names of the F/C promotional course nominees from HL
approved by OZ and plan the promotional courses in coordination with TP.
2. Prepare list of nominees and standby names for cases of absentees or
sickness on the first day of the course.
3. Receive the result of the nominees who successfully passed the course on
the last day of the course.
4. Send the list of results to HL, HX, HP, HR.
Note: HR will then assign a Flight Services Supervisor for each trainee and after
clearance from the Supervisor, HT, HX, HP and HR should change the designation of
the Cabin Crew from Economy to First Class Cabin Crew.
l) Cabin Crew in Charge Promotional Course

After a certain period of service and according to the operational requirements,
a F/C cabin crew member may be selected to be promoted to the post of CCI-
Cabin Crew In-Charge. Nominated cabin crew should pass English Leveling
Course (obtain the desired level as per procedure), Successful nominee will

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attend a Cabin Crew In-Charge Course (duration of 24 days distributed as

follows)

1 Flight Duty Time Limitation (FDTL) 2 days
2 Technical Course 1 day
3. Report Writing Course 5 days
4. Service Course 10 days
5. Advanced First Aid 5 days
6. Announcement Course 1 day
HT should:
1. Receive promotional course nominees from HL approved by OZ.
2. Plan the promotional courses in coordination with TE, TD & TP.
m) FSS Promotional Course

After a certain period of service and according to the operational requirement a
Cabin Crew In Charge may be selected to attend an F.S.S. Promotional Course
as follows:
1 Service Course 5 days
2 Flight Duty Time Limitation (FDTL) 2 days
HT should:
1. Receive promotional course nominees from HL / approved by OZ.
2. Plan the promotional courses in coordination with TP.
n) Flight Duty Time Limitation Course
All Cabin Crew In Charge and staff from HR, HB & HP should attend a Flight
Duty Time Limitation Course (FDTL) in order to be updated with any new
regulations or requirements pertaining to Cabin Crew Flight Duty Time
limitations, i.e. Duty Period, Flying Duty Period, Positioning, Rest Period etc.
The course duration is for two days.
o) English Language Course
English Language course is the part of CDP (Crew Developing Program) plan
that aims at improving the Cabin Crew fluency in the communication language
used on board i.e. English Language. Course duration is 12 days with TE.
1. Receives yearly plan from TE
2. Receives nominees for the English Course from HL
3. Plans the promotional courses one month prior to the date of the said course
and advises HR to roster Cabin Crew accordingly on the next months’ roster.

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p) Report Writing Course

Report writing course is conducted to enable the Cabin Crew In Charge to
improve their writing skills. The course duration is 5 days and conducted by TE.
1. Receives names of the nominees for the course from HL.
2. Liaises with TE one month before the starting date of the said course and
advises HR to schedule the Cabin Crew accordingly on the next month
roster.
3. Sends to TE list of attendees names after receiving confirmation from HR
4. Updates HT system accordingly when a letter is received from TE with the
names of Cabin Crew who passed or failed the said courses along with a
copy of the attendance sheet.
5. Sends a copy of the attendance sheet to HX, HV & IJ.
1.11.3.2 Management Courses:

a) TT/TF send the yearly plan for Management courses for Ground Staff and
Flying Cabin Crew to HT.
b) HT sends a letter to all Head of Sections in OZ Department to provide the
names of staff to attend the following courses :-
a) Basic Public Relation
b) Basics of Leadership Skills
c) Basics of Orders and Regulations
d) Communication
e) Human Resources Management
f) Meeting Management
g) Career Excellency
h) Self Esteem
i) Speed Writing
j) Goals Setting
k) Stress Management
l) Managing Personnel Change
m) ISO 9001/200 Course
n) SMS Familiarization Course
o) E-learning
p) Outlook etc.
c) HT forwards list of nominees for each of the above mentioned courses to
TT/TF
1.11.3.3 Documents Renewal
a) Medical Check
HT coordinates with HR to schedule cabin crew for a Medical Check one
month ahead of their Medical Certificate expiry date. Cabin Crew will be
requested by HT to report to KAC for the Medical Check.
b) CMC Renewal
One month before the expiry of their Crew Member Certificate CMC, HT will
issue cabin crew an email to renew their CMC online via DGCA website. HT

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will prepare CMC letters with cabin crew assigned to renew their CMC on
monthly basis. Cabin Crew will apply online DGCA portal following the
procedures till receiving the renewed CMC & submit a copy to HT along
with copies of the below documents for HT & HR system update and
maintain record in their files.
Copies of the following documents are to be submitted by the Cabin Crew
to HT Section:-
• CMC, Emergency License, KAC Residence, KAC ID, Passport, Medical
Certificate and Civil ID
All Cabin Crew are advised to renew their CMC before expiry of the same.
Cabin Crew whose CMC is already expired; have to submit a letter to
DGCA from HT section, with the reason for not renewing the same before
expiry.
c) MCL (Master Crew List)

HT co-ordinates with APIS (Advanced Passenger Information System)
Team at Operations Department to get all the required clearance from the
USA/TSA (Transportation Security Administration) for the cabin crew
operating flights to the USA as per the following:
1. Cabin Crew to submit copies of obtained US Visa and Passport
(renewed passport) copies to HT and fill TSA forms.
2. Update HT data system.
3. Sends scanned copies of the same to APIS Team via email requesting
for clearance.
4. Follow up the clearance from TSA Team and updates HT & HR data
system.
5. HT follows up any expiry of US visa to update HT and MCL data
6. HT follows up any passport expiry or any changes in the names or
nationality to update MCL and HT data.
7. TSA clearance is linked with the current passport details of Cabin Crew.
Therefore, Commercial & Amiri Fleet Cabin Crew are required to report
to HT after renewing/extending their Passport to submit a copy of the
same & fill a form which is submitted to APIS Team for TSA renewal.
Note: Same procedure is applicable for VIP Cabin Crew with US Visa to have TSA
clearance, enabling them to operate any flights to USA.
1.11.3.4 New Cabin Crew Recruitment Procedures and Requirements

Plans Basic Courses according to Operational Plan and the manpower
requirement for whole year, forwards and liaises the same to
Sections/Departments concerned to implement training programme
accordingly.
Prepares the recruitment plans with Course dates for Outstations and Kuwait
after necessary approval is received from TP/OC.

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HT is responsible to perform the following:

1. Local Recruitment for Cabin Crew:
a) Obtains Higher Management approval to advertise for recruitment of Cabin
Crew In local Newspapers/Social Media.
b) Collects Bio-Data / documents from applicants and stores them in HT
system.
c) Initiates a Screening Interview for eligible candidates (at HT Section), after
measuring their height and weight.
d) Issues letter/e-mail to TT/ Section to for applicants’ English Language Test
(for candidates who passed the screening interview).
e) Receives English Language Results from TT and stores it in HT system.
f) Nominates and Schedules successful candidates for an interview.
g) Arranges date with Interview Committee.
h) Provides the interviewing committee with list of candidate names and
numbers, along with their documents/interview sheets.
i) Contacts candidates by phone, informing them of the date of interview and
brief information regarding required interview dress code etc.
j) Attends interview with the interview committee.
k) Receives committee interview result sheets.
l) Records interview results in the computer system.
m) Obtains approval from Operations Director (OZ) for the candidates who
passed the final Interview.
n) Sends the list of selected candidates, with the Operations Director’s
approval, to IJ Section, for administrative formalities.
o) Sends copies of the candidates’ Certificates of Education, in order to issue a
letter addressing The Ministry of Education-Kuwait, who has to confirm and
attest them, according to Kuwait Law for Education (equals to 12th grade
Standard Higher Secondary degree or if acceptable).
p) Addresses IJ Section and IB Section, to issue letters for the selected
candidates, to proceed for complete medical examination and fingerprints
clearance (Criminal History records), etc.…
q) After completion of the required documentation for the candidates, HT
Section must send all their files to IJ Section.
r) Arranges temporary KAC ID card (trainee id) with IB Section.
s) Briefs the candidates with all the information about the Basic training
course’s period, punctuality, irregularity, etc.…/Distributes Service Manuals.
t) Sends the list of selected candidates with their English test results to TP
(Training & Development Department / Flight Services Training).
u) Sends a list of successfully passed trainees received from TP to TD, for
safety training.
v) Receives course results from TD Section and enters the same in the HT
computer system.
w) Sends the list of trainees who successfully passed to Operations Director, to
obtain his approval, enabling them to proceed with their contracts signing
procedure and submit copies to IJ, HR, and HX Sections.

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x) Instructs the Cabin Crew to proceed to Administration section of Operations

for documentation formalities and to Group Leaders for in-flight Training
assignments.
Note After signing contract with KAC and receiving staff no. Trainees should contact HR
section, as he/she should start Line Indoctrination Training Flights with a Safety Trainer. After
operating required Line Indoctrination flights on a particular A/C type as approved by DGCA,
HR & HT Section will receive the Safety Clearance from Safety Center (TD). Consequently, HR
will schedule the assigned Trainee to issue the Crew Member certificate (CMC). HT prepares
CMC letter for each assigned trainee to be signed by DGCA authorised personal. The assigned
Cabin Crew should report to HT Section when scheduled for CMC duty with their documents
(such as: Contracts/Emergency Licenses/Passport/Civil ID/KAC ID/Medical Certificates &
photos in uniform in blue background) enabling HT to assist them to Register and apply for
CMC online through DGCA website. After DGCA approval is obtained, Cabin Crew will contact
DGCA accordingly to receive the CMC & submit a copy to HT Section to enable them to enter
the relevant information in the computer systems with their CMC No. and its validity. HT sends
the Crew Staff no. to HR by email after successful submission of CMC copy for further Service
training flights.
2. Outstation Recruitment:
a) Outstation Recruitment are accomplished with approved destinations Station
Manager’s assistance or with approved recruitment agencies. Coordination &
recruitment with recruitment agencies are conducted according to the
Agreement contracts.
b) Coordinates with HP (Planning and Budget Section) for advertisement in the
newspapers in the country concerned.
c) Follows up all incoming and outgoing e-mails from outstations concerning
number of candidates.
d) Co-ordinates with the English Language Section (TE) for candidate
nationality who requires the test.
e) Prepares interview programme (such as date of arrival of the committee
interview dates, and departure of the committee etc.)
f) Receives all the applications from outstation with their CV's.
g) Screens the applications and selected applications are sent to the concerned
station/agency to advise them to come for interview. Coordinate with
agencies & station in-charge to provide Hotel proposals for committee trip (if
any).
h) Arranges the necessary interview forms with the list of selected candidates
for the selection committee and receives the approved list of nominees, after
the arrival of the committee.
i) Obtains approval Operations Director’s (OZ) approval for the candidates who
passed the final interview.
j) Sends the list of the approved selected candidates, to IB section to issue
visas.
k) After receiving visas, sends the visas to the Station Manager/Agency and
coordinates with HP to arrange successful candidates travel to Kuwait.
l) Submits a list of selected candidates with their documents to Admin Section
(HX) for obtaining approval for their enrolment in the course. Informs
Administration Section (HX) through letter the date of arrival of candidates to

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Kuwait to arrange their reception at Kuwait Airport and to arrange their

accommodation, medicals etc.
m) Sends a list of candidates for the course to Flight Services Training (TP) in
addition, to Air safety (TD) prior to one week of commencement of the
course, specifying the two types of aircraft to be imparted in the course after
coordinating with Planning Section - HP.
n) Sends the list of candidates, with the whole period of courses duration and
locations of each course, to Transport Section, to ensure transportation for
the courses period.
o) Briefs the new candidates about the rules and regulations regarding training
and provides them with Flight Service Manuals.
p) Coordinates with the KAC Clinic for necessary medical check.
q) Visits the Trainees in their Class to check for their needs / requirements (3)
Times during the whole course period.
r) Provides trainees with one set of uniform to take photographs, in order to
obtain the Emergency License and Crew Member Certificate “CMC”.
s) Sends List of Planned Courses to the Uniform section (JU) for the whole year
in advance mentioning the number of Female/Male candidates in each
Course in order to arrange for their uniforms.
t) Sends the list of trainees who successfully completed the course to Uniform
Section (JU) for their uniform requirements.
u) Sends the list of successful trainees for Operations Director’s, to obtain his
approval, enabling them to proceed with their appointment formalities &
contracts signing procedure and submit copies to IJ, HR, and HX Sections.
v) Instructs the Cabin Crew to proceed to Administration section of Operations
for documentation formalities and to Group Leaders for in-flight Training
assignments.
w) Records all necessary information of the successful trainees in HT Systems.
Note: CMC procedures will be same as mentioned in the note in Local Recruitment for
Cabin Crew 1.10.2.4.1
1.11.3.5 Maintaining of Records:

1. Hard Copy kept and maintained in file for 2 years period.
2. Computerized records kept on the section system and backed up daily on the
3. All record holders shall ensure security and confidentiality of all records in

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1.12 Cabin Crew Administration - HX

Basic Function:
Directs and supervises the Administrative. Ensures availability of necessary
records required.
1.12.1 Head of Cabin Crew Administration– HX

Reports to Manager, Crew Management - HL
a) Supervises the activities of assigned personnel in the Administration Section.
Performs supervisory duties and exercises financial authority at the level
established by the management for the position.
b) Monitors recommendations and decisions issued by different sections within
the department with regard to the provision of data and information to
relevant bodies and ensures its conformity with applicable work regulations
and resolutions.
c) Supervises the payment of allowances to the Cabin Crew recruited locally.
Arranging cash payments before forwarding supporting documents to the
Finance Department for necessary auditing and payment. Monitors medical
check-up formalities and residence in collaboration with Personnel Affairs &
Coordination and Transaction at Human Resources Department.
d) Coordinates and follows up with outstation bases issues pertaining to Cabin
Crew sickness, insurance claims, ensures completion of all required
documents and submit claims to the Insurance section (DI) at the Legal
department and at the Human Resources Department (IN) respectively.
Supervises the dispatching of end of service application and related
correspondence of retiring staff to the direct superior for necessary review
and management approval.
e) Supervises and coordinates with respective sections and departments such
as Insurance Section, Aviation Medical Centre at the Human Resources
Department issues pertaining to accident injuries of all staff of the department
and particularly the Cabin Crew.
f) Organizes rest house occupancy and approves Cabin Crew requests to use
rest houses and KAC transport and notifies Housing, Transport and Human
Resources Departments of the Cabin Crew utilization accordingly.
g) Carries out other similar or related duties, such as attending meetings,
conferences and specialized committees as well as any other related tasks
assigned by the direct superior.
Head of HX Qualifications:
1) Diploma in administration or equivalent
2) 8 years’ experience as Cabin Crew or 18 years' experience in administrative.
3) Very good knowledge of English & Arabic language written & verbal.

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1.12.2 Officer Cabin Crew Administration– HX

Basic Function:
Provides administrative support to the Department’s activities in relation to
administrative affairs in accordance with established policies and procedures,
including the work of participation and coordination preparation of appointment
orders for the short-listed candidates with the coordination of human Resources
Department.
Follow up until the completion of the medical examination procedures with
Human Resources Department. The administrative related enquiries are
explained to the candidates. Arranging for the candidates reporting period to sign
the contract.

a) Provides administrative support to the department’s staff and attends to the
requirement of the manager of the Department.
b) Maintains an updates records every year for the department staff in
coordination with Human Resources Department.
c) Provides necessary stationary items every month to the Department.
d) Filled/Authorized Forms are collected from the concerned and sent to passport
Section for “Exit” and distributes “Exit permit”.
e) All works related to Seconded/Deputized/Extended/Termination/transfer of staff
in the Department are sent to the concerned for necessary action in
coordination with Human Resources Department (II/IJ).
f) Assists and simplifies the policies and procedures related to administrative
affairs to the head and staff of the departments.
g) Follows-up based on the decisions of the manager related to the employee’s
periodic reports
h) Prepares Arabic and English letters related to administrative matters /
distribution of letters.
i) In addition, ensure the accuracy of data and follow up on any changes.
j) Informs about updating, renewal of latest administrative forms/ circulars.
k) Records of employees and any other matters assigned to by the managers
are performed.
l) Directly contact with other staff members and head of the department to
follow up on the administrative affairs, and frequent contact with the relevant
departments to collect data and follow up mail.
m) Works as per admin policies and procedures of administrative orders.
HX Officer Qualifications:
1) Diploma in administration or equivalent.
2) 2 years’ experience as Cabin Crew or 2 years' experience in administrative.
3) Very good knowledge of English & Arabic language written & verbal.

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1.12.3 Administration Units Procedures – HD

The administration section handles all the Cabin Crew administrative formalities
recruitment contracts. The section is also in charge of follow-up of issues related
to the Cabin Crew rest houses and contacts with other departments and sections
in the company and ministries to ensure a proper implementation and follow-up
pertaining to the Cabin Crew administrative regulations.
1.12.3.1 Sickness Cases
A. Staff sickness while on duty: applicable for KWI base staff, Cabin Crew layover at
outstations, BKK base staff / Cabin Crew during their duty / lay over at KWI / staff during
duty.
The staff concerned should report and consult the authorized doctor/clinic/
hospital at the respective station and medical report on form No.6 should be
endorsed/approved by KAC Clinic Doctor in case the sickness led to over
stay at the station.
1. At outstations, KAC office will arrange to pay the medical expenses through
the concerned hotel and will forward to HD original medical report on form
No.6 plus all original medical bills. KAC Outstation Office will also send
copy of same to Finance Dept. (JN), who in turn will debit the staff account
and send the debit note to HD for necessary action.
2. HD will submit medical claim to DI with all original documents with copy of
voyage report to prove that the staff medical treatment was during duty
period.
3. When the claim is settled by DI (duty claims 100% payment) a credit note/
debit note is sent from DI to JN to debit / credit same from the account of
the concerned staff.
Note:
• The maximum limit of such claim is KD.3000/- during the financial year.
• No contribution is deducted from staff as the premium is on KAC account.
Coverage for death / disability etc. is as per circular issued by DI/OZ to staff
every year.
B: Staff sickness at their stations - Considered as local claims

Staff at Kuwait Station are covered under Boubyan Takaful Insurance Plan.
90% of the expenses are covered inside Kuwait and 80% outside Kuwait
subject to Boubyan Takaful conditions after submission of:
• The original medical bills.
• Boubyan Form
• Copy of Leave
Outstations staff at BKK should report and consult authorized doctor/ clinic /
hospital at their respective station and submit all original receipts, original
medical report on form No.6 plus all original medical bills to IO who will
forward the same to IN. When the claim is settled by IN (80% payment), they
will advise Finance Department to credit the staff account.
Note: Any claim delayed for more than 60 days will not be accepted. Maximum claim
limit is KD.750/- during the financial year. This is covered under KAC health insurance
scheme for staff only by deducting per month as premium from the staff salary.

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1.12.3.2 Accident Cases

Procedures to be completed by HX staff for accident cases:
A. Accident while on duty
1. Fills up an accident duty claim form.
Documents required are:-
i. Accident leave form original.
ii. Copy of Voyage Report / Irregularity Report.
iii. Standby duty, before / after the flight briefing log report copy.
iv. X-ray report, treating Doctor's report from the Hospital.
v. Original medical report from the hospital investigation department.
vi. If it is a traffic accident – attach traffic police report also.
2. Send all documents to DI within the time limitation of 3 months .

3. Staff should obtain a fitness report from IH before resuming duty.
4. Refers staff to KAC Clinic (IH) for medical test to find out if
a. Fit for duty
or
b. Disability, if any.
5. Issue memos / reminders to the staff for any more medical documents,
which may be required by DI.
6. Refers the staff to IH by means of a letter for medical Committee report/

findings and for a Medical Council final report regarding disability, if any
by sending copy of the same to the staff with necessary instructions to
see IH.
7. Takes action as per such report –

- If unfit for duty – Get Management's approval to terminate services
and notify DI with copy of termination order.
- If any disability – Payment of Compensation by DI accordingly.
Note:
• Should inform DI with all documents within a maximum period of 90 days.
• Any Death while on duty – All above formalities to be completed within 90
days of the death and a civil ID copy also to be sent to DI.

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B. Accident while not on duty.
1. Fills up an accident claim form

Documents required are:-
i. Copy of Sick leave form
ii. X-ray report, Doctor's medical report from treating Hospital.
iii. Original medical report from the hospital investigation department.
iv. If a traffic accident – attach traffic police report with place, date and
time of accident.
2. Sends to DI within the specified time limitation (see note below)
3. Refers staff to KAC Clinic (IH) for medical test to find out for
i. Fit for duty
or
ii. Disability if any.
4. Issue memos / reminders to the staff for any more medical documents,
which may be required by DI.
5. Refers the staff to IH by means of a letter for Medical Committee

report/ findings and for a Medical Council final report regarding
disability, if any.
6. Takes action as per such report :

- If unfit for duty – Get Management's approval to terminate
services and notify DI with copy of termination order.
- If any disability – Compensation payment though DI accordingly.
Note:
• Any Death while not on duty – all above formalities to be completed.
• Should inform DI with all documents within a maximum period of 60
days.
• Should complete all required formalities to settle accident claim within 3
months from fitness date and not later than 6 months from date of
accident.

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1.12.3.3 Trainees
A. Trainees recruited from outstations – by a selection committee
Procedures to be followed by HX:–
1. Gets the list of persons selected for course from HT.
2. Gets all documents of the trainees i.e. copy of Passport, certificates,
medical fitness, personal photographs etc.
3. Co-ordinates with the KAC Passport Section for their entry visa.
4. Collects original visa. Send copy of same to HT who will send copy of
the same to outstation for necessary action.
5. When trainees arrive Kuwait – HX deputes the Rest House Supervisor
to KWI Airport with original entry visa to assist the trainees to get out of
the Airport with their baggage and take them to the KAC Rest House.
6. Prepares necessary forms for medical tests and sending the Trainees,
with the Rest House officer, to various sections of the Health Ministry,
by arranging KAC transport etc.
B. Trainees recruited locally from Kuwait – by a selection Committee

Procedures to be followed by HX staff:–
1. Obtains a list of persons selected for the course.
2. Collect all documents of the trainees i.e. copy of Passport, School
certificates, personal photographs, Medical report from the Health
Ministry and KAC clinic, Special medical fitness report etc.
3. Receives a letter from HT confirming that the listed trainees have
passed the course with copy of the Emergency License and Medical
License – fitness to fly certificate.
C. Trainees Allowance
1) Local Trainees
Prepare a letter addressed to AA to pay the trainees monthly
allowance as per trainees attendance sheets. Any Trainee, who is sick
during the course, will be paid daily allowance as per approved sick
report.
Note: Any trainee still getting salary from his last employment is not entitled
for any allowance from KAC.
2) Kuwaiti Trainees
Prepare a letter addressed to AA to pay the trainees monthly
allowance as per trainees’ attendance sheets. Any Trainee who is sick
will be paid daily allowance as per approved sick report.
Note: Any trainee still getting salary from his present employment is not
entitled for any allowance.
Rate of allowance:
• High school passed – single KD.333/- per month
• High school Married KD.371/- per month
• Children allowance will be added to the same.

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Copy of trainees documents i.e. Passport, Nationality, Civil ID,

School Certificate, Marriage certificate, if married etc. should be
attached to the letter with copy of attendance.
1.12.3.4 Rest House Accommodation
Female trainees who are recruited from outside Kuwait are being given KAC
Rest House free accommodation – from the day they arrive Kuwait – during
the training course until they are confirmed as permanent Cabin Crew.
The Rest House is fully furnished with all necessary items i.e. carpet,
curtains, mattress, pillows with pillow cases, bed spreads, blankets, TV,
record player, telephone, kitchen items – cutlery, cooking range, fridge,
washing machine, dryer, Iron etc.
Rest House Sr. Officer's Duties and Responsibilities
a) Takes the Trainees to the Health Ministry hospitals / clinics for various
medical tests and to collect the results, before starting their training
course.
b) Takes the trainees to the Ministry of Interior for finger print, with the
required documents.
c) To complete formalities with KAC Passport Section for their residence.
d) Rest House officers / Supervisors work on 2 shifts (round the clock) to
take care of the female Cabin Crew / trainees / Traffic & Ground Staff
staying in the Rest House. Female Cabin Crew / trainees have to contact
the Rest House officer, for any problem that might arise in the Rest
House. The Rest House officer will do the needful and will report to HX
accordingly for further necessary action, if needed.
e) The Rest House officer is informed of any female Cabin Crew / trainee’s
sickness and will arrange to take her to the Hospital/Clinic for medical
treatment.
f) In case any police case / enquiry is made against any female Cabin Crew
/ trainees staying at the Rest House, the Rest House Supervisor will be
available to assist her and should immediately contact HX for guidance
and further instructions to be followed.
g) Rest House Supervisor should check on daily basis the Security Office
Log Book being maintained in the Rest House in connection with the
female Cabin Crew / trainees "IN" and "OUT" movement of the rest house.
The Rest House Supervisor should ensure that every movement is strictly
in accordance with the laid down regulations. If any violation is noticed,
the Rest House Supervisor will issue a pencil memo/emails to the
concerned female Cabin Crew / trainees / Traffic & Ground Staff and calls
her for an explanation. A detailed report should then be submitted to Flight
Services Administration Section (HX) who will prepare / issue the required
disciplinary action to be issued by OZ to the staff with a copy to HL, DH
and Rest House Supervisor.
h) Rest House Supervisor should be immediately informed regarding any
damage, or if any Rest House facilities provided are not working etc. for
necessary replacement or rectification. Rest House Supervisor should
inform HX to take up the matter with the Housing & Supplies Dept. &

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KASCO for necessary repair/replacement etc. Any Rest House items

intentionally damaged by any Cabin Crew / trainees, arrangements will be
taken to replace the same on her account.
Note: A copy of an up to date Rules and Regulations of the Rest House is given to
each Air Hostess/Trainee/ Traffic & Ground Staff when they join the Rest House, to
read/understand and signature is obtained for strict compliance. Any violation will be
dealt with necessary disciplinary action.
Air Hostesses recruited from outside of Kuwait are given free
accommodation. However, when she is confirmed as an Air Hostess, she has
to request on a special form for her stay in the Rest House and she will be
allowed to stay in the Rest House by deducting Rest House rent of KD.40/-
per month. HX will send a letter to the Housing & Supplies Dept. (PC) to
deduct the rent from her salary till she vacates the flat. When she desires to
leave the flat she has to fill up a form and hand over the flat key to the Rest
House officer. HX will send a letter to PC to stop the rent deduction.
When an Air Hostess is resigned or terminated, HX sends a letter to the Local
Housing Section to give clearance for final settlement. Whenever a housing
certificate is required by an Air Hostess, HX coordinate with PC for the same.
Rest House Sr. Officer's Qualifications:
1) Completion of Secondary (12 years) education.
4) Diploma in administration or equivalent.
5) 5 years’ experience in a guest house of a university.
6) Good knowledge of English.
1.12.3.5 KAC Transportation

Air Hostesses recruited from outside Kuwait are being provided with free KAC
transportation till they are confirmed as permanent. Local trainees are not
given KAC transportation. They have to make their own arrangements with IJ.
Once being permanent staff, irrespective of local or recruited from outside
KWI, KAC transportation for duty is arranged based on their request. He/she
has to apply for the same with IJ on a form with one photo for transport ID.
Airhostess residing in the rest house will avail free transportation to & from
duty.
1.12.3.6 Annual Evaluations of Staff
a) As per joining date, staff evaluation is due either on 1st October or on 1st
April every year.
b) IJ gets a computer printout list from DP, and request TT for necessary
evaluation forms (designation wise) to provide to OZ.
c) Distributes evaluation forms to each head of section and Group Leader with
letter for guidance / instructions.
d) When the evaluation forms are returned duly completed and signed by staff
and superiors, the evaluation rates are entered in the system and filed in the
staff personal files in IJ.
Note: Any disagreement about evaluation rate by the staff will be handled and
finalized by HX.

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If any staff does not accept the given evaluation, he/she should fill a special form
with justification for each point of disagreement and the same should be submitted to
his/her Group Leader within 10 days. If such staff submits a review petition in time,
HX asks the respective Group Leader for a reply for the staff's letter and forwards it
to the Evaluation Review Committee.
If no clarification letter is received from the staff in time, HX will feed the evaluation
rate in the pay roll system for payment of annual increment. If evaluation of any staff
is "poor", IJ will send a letter to JP to stop paying his/her annual increment.
1.12.3.7 Administration Other Functions:

a) Maintenance work in Flight Services Department
HX is also responsible to arrange all types of maintenance, rectification work,
replacement of damaged items i.e. furniture & fittings etc. specially in the
Briefing offices and Cafeteria, from time to time in coordination with the
concerned Departments / sections.
b) Duty Visas
HX Issue letters to passport section - IZ to arrange staff duty trip visas,
Schengen visas and visas for Cabin Crew who operate VIP flights from time
to time with lists of VIP Crew obtained from HT. Also, for US duty visas plus
B1 / B2 visas. Arranges to send original money receipts issued by various
Embassies to IB for necessary reimbursement to the concerned staff.
c) Disciplinary actions
When an approval from OZ is received to issue disciplinary letters with pay
cuts, HX prepares the same, gets it signed and hands it over to HL to
dispatch to the Cabin Crew concerned. HX ensures that pay cut is entered in
the system in coordination with JP.
d) Circulars
HX is responsible to prepare and distribute various administrative circulars to
Cabin staff.

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1.12.4 Cabin Crew Flying Hours Group – HV

Flying Hours section is responsible to enter/feed flying hour’s details into the system
as per voyage report of each flight. Flying hour’s rates are as follows:
a) KWI Base Cabin Crew:
Low flying hours KD. 3.500/-. per hour
High flying hours - (Up & Down Night Flights) KD. 3.500/-. per hour
A320 flights KD. 3.500/-. per hour
European up and down flights (when applicable) KD. 3.500/-. per hour
Up & Down multi- sector flights, Combined flights KD. 3.500/-. per hour
All Night Stop Flights KD. 3.500/-. per hour
Up & Down/Unplanned Extra/Delayed/Flights landing KD. 3.500/-. per hour
& taking off between 1 am – 7 am
B747- ADE (commercial flights) + VVIP/VIP KD. 3.500/-. per hour
VVIP/VIP flights up & Down KD. 3/-. Per hour
VVIP/VIP flights Night Stop KD. 2/-. Per hour
Daily allowance for KWI base Cabin Crew on

courses (as per attendance sheet) / annual leave &
accident leave (as per approved leave/accident
KD.2.366 / per day
forms)
DHD Crew (Operational or Escorting are entitled to As per the rate of

flying hours the flight
b) Flight Diversion:
Up & Down Diversion KD. 3.500/-. per hour
All layover flights Diversion Flights Ex KWI KD. 3.500/-. per hour
All layover Diversion flights to KWI KD. 3.500/-. per hour
c) BKK Base Cabin Crew:

BKK Base Cabin Crew BHT 270/- per hour
Asst Base In Charge Ground Duty BHT 700/- per day
d) Air Hostess Security Check:

Whenever applicable as per copy of voyage report
KD. 5/- per flight
and Air Hostess check form
e) Safety Supervisor and Trainee:

Safety Supervisors with Trainee (Admin order
KD. 5/- per hour
4B/2009/29
New Trainee with Safety Supervisors (Admin order
KD. 0/- per hour
4B/2009/29
f) Flying hours of the Cabin Crew operating BKK-KWI sectors will be calculated
according to the GMT which is mentioned on the Voyage Report (normal pay
rate)

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g) Non Operational DHD Cabin Crew (Sick at outstation, lost & expired
documents), SNY Cabin Crew are not entitled for flying hours payment.
h) VIP Cabin Crew when travelling DHD, SNY, Pax or position to operate any
flights are not entitled for flying hours.
i) FDP Extension:
Cabin Crew will be granted flying hours allowance for the extended FDP
hours and will be paid according to (normal pay rate).
j) Cabin Crew Flying Hours:

It is the responsibility of the CCI to calculate the flying hours as per the
Chocks-Off/Chocks-On timings by the Captain and to ensure that the correct
flying time is mentioned on the Voyage Report.
k) Group Leaders are entitled for flying hours when they operate any flight.
1.12.4.1 Sr. Expert – Flying Hours (HV)

Monitors the activities of the Flying hours for the Crew. Involves establishing
and maintaining procedures for the computerized attendance system, ensuring
any amendments are inputted correctly in accordance with the term of reference
and all calculations are correctly made before submitting to payroll section in
accordance with the Corporation's rules and regulations.

• Entering the information from Voyage report i.e. Date, Sector, A/C registration,
Flying Hours rate KD 3.500 .
• Paying A/H entitled for Security Check Allowance KD 5.
• Payment of Leave according to the period mentioned on the Leave Form KD
2.366 .
• Sick accident / Sick Hospitalization payment KD 2.366.
• Checking daily Roster for missing flights.
• Flying Hours and other errors which were unnoticed/not received before closing
salaries are kept pending until end of the month and are paid as HR on SAP
System.
• For New Joining Cabin Crew updating A/C type Qualifications, Counting Hours
and Daily Allowances.
• Enter Cabin Crew Terminations, resignations, Grounded, Transferred and
retired in the System.
• Keeping a record of first and last flights of Flying Staff and providing the said
information to the Staff upon request.
• Payment of Courses are done manually through AIMS, as per e-mails and
attendance sheets received from HT Section and updating of A/C type
qualifications for Cabin Crew.

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• Monthly Sick, DHD, FDP ext. are entered in a book to refer during closing of the
month.
• Any Credit or Debit entered on SAP is registered in a book to refer whenever
needed and filed.
Sr. Expert Flying Hours Qualifications:

1) Completion of 12 years Secondary Education plus 2 years education leading
to diploma degree in Business Administration or equivalent.
2) 18 years similar experience in Time & Leave field.
1.12.4.2 Officer Flying Hours:

Carries out a variety of administrative and clerical duties related to the checking
and calculating cabin crew's flying hours and the allowances of the staff being
temporarily grounded.

a. Receives daily voyage reports from the chief cabin and inputs data such as
aircraft registration, names of cabin crew, flight no., flight's date, sectors and
flying time in order to calculate the flying hours for the cabin crew.
b. Checks the daily roster for the counted hours of each purser of the flight
according to the voyage reports.
c. Receives the attendance course sheets from the Safety and Service Training
Center and inputs data such as names of cabin crew and dates in order to
calculate the daily allowance of the cabin crew attended the course.
d. Coordinates with the Operations Department and the Safety and Service
Training Center to collect the missing flying hours of some flights and the
attendance courses sheets.
e. Coordinates with Time & Leave Section regarding the advanced payment for
leaves, resigned staff and cabin crew (Hospitalization and accident cases).
f. Produces each cabin crew's individual report showing flights, leaves, courses
and the monthly flying hours that they made.
h. Carries out other similar or related duties such as advising cabin crew of their
flying hours and maintaining proper filing system for related
documents.
Officer Flying Hours Qualifications:

1) Completion of 12 years Secondary Education plus 2 years education leading
to diploma degree in Business Administration or equivalent.
2) 2 years' experience as Cabin Crew or briefing or scheduling or any similar
cabin service support activities.

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1.12.4.3 Basic Function & Procedure of Flying Hours

Flying Hours System:
• Flying Hours Section is responsible to enter/feed flying hours details into the
Flying Hours system as per the Voyage Report of each flight.
• Entering the Daily Allowance for leave, course, sick-accident or hospitalization,
security check , crew information , any transfer resignation or ground.
SAP System :
• Any Credit or Debit is entered in the SAP System.
AIMS System :
• Checking the Daily Roster.
• Printing the Daily Courses and Flights.
• For closing of the month, AIMS is used to check for any missing flights.
OUTLOOK System :
• E-MAIL is used for sending and receiving information between the departments (
AZ, AM, HT, IT, IJ ).
After Processing the Voyage Reports:

• Check Security Check Payment of Cabin Crew tallies with the report on the
system.
• Payment of HR (SAP SYSTEM) is done at the beginning of each month i.e. (any
Missing Flights, Leave, Sick Accident, Courses and Sick Hospitalization) and
checking of all HR entries on the SAP System.
• Checking that Cabin Crew grounded are not paid flying hours.
• Ensuring that Cabin Crew grounded as secondment are paid flying hours.
• Checking High / Low Report.
• Ensuring that the A/C Rate Report of all A/C Types tallies with rate applicable.
• Blocking of Resigned Cabin Crew on the Crew Information. Taking last two
months printout of Flying Hours from last working day of the resigned Cabin
Crew and sending it to AZ/AM by pencil memo signed by the Head of the
Section.
• Updating of Grounded Staff as per the Secondment.
• Checking the Flying Hours statement for all cabin crew for any missing flights,
course, leave, sick accident or duplicate entries.
• Email sent to IT Section to update the System.
After Closing Salaries:

• Letter for Security Check along with Original Forms (sent to Security Dept. and
copy to AD).
• Cross checking the Finance Report for any errors after receiving updated Flying
Hours File from IT Department.

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• Letter for Commercial Flying Hours Budget (sent to OZ, copy to HF and OJ).
• Letter for cabin Crew with excess of more than 90 hours a month (sent to HR,
copy to HF).
Note: All copies of reports/letters are filled for future reference.
• Any relevant information/reports required by other sections (HL, HF, HX, OZ, GL,
HR, HT) is printed and given.

To prevent loss of documents and records used for the management and
control of documentation, flight reports and data used directly in the conduct and
support of cabin operations are maintained as follows:
- Hard Copy kept and maintained in file for 2 years period.

- Computerized records kept on the section system and backed up daily on the
- All record holders shall ensure security and confidentiality of all records in

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1.13 Planning & Scheduling Group - OR

Planning & Scheduling Group is in charge of planning Cabin Crew Member
monthly rosters and the follow-up of the daily changes of the Cabin Crew rosters
as per aircraft movement and schedules. The group is also in charge of
dispatching the Cabin Crew on flights and the necessary standby replacements
in compliance with applicable DGCA, Flight Duty Time Limitations “FDTL” and
other company regulations.
It ensures that Cabin Crew Members are adequately rested at the beginning of
each flying duty period, whilst flying and sufficiently free from fatigue so that they
can operate to a satisfactory level of efficiency and safety in all normal and
abnormal situations.
1.13.1 Cabin Crew Rostering Group - HR

Head of Crew Rostering Group - HR
Reports to Manager, Crew Planning & Scheduling Group - OR
Basic Functions:
Oversees & manages the activities of Scheduling Planning Section. Supervises
planning, developing and upgrading the efficiency of the crew scheduling
system. Analyses existing operation system and determines methods of
increasing efficiency and improving performance. Follow up and organize Cabin
Crew Schedules on flights. Identifies daily problems of the Cabin Crew
schedules to ensure sufficient coverage on all flights. Reviews and submits
weekly and monthly statistical studies concerning the sections’s performance,
sickness and absences ratio and necessary comparison between various
outstations.

a) Supervises the activities of assigned personnel in Scheduling Section.
Oversees the activities of Scheduling Section staff and reviews daily
communication reports and changes that occurred after official working
hours and ensures that Scheduling Officers have amended same on the
automated scheduling system.
b) Supervises planning, developing and upgrading the efficiency of the crew
scheduling system. Analyses existing operation system and determines
methods of increasing efficiency and improving performance. Use new
generation of automated scheduling system to increase efficiency and
enhance operation.
c) Supervises, follows up and organizes Cabin Crew scheduling process for all
flights. Improves scheduling process to ensure summer and winter
schedules provide adequate coverage for all flights. Audits Cabin Crew
records to ensure a fair and equitable system of crew scheduling is
developed and maintained for all cabin staff.
d) Reviews Cabin Crew schedules, ensures the development of a fair and
equitable schedule for all Cabin Crew, organizes and analyses schedules
and writes down comments, corrects and resolves Cabin Crew complaints
and submits related reports to direct superior.

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e) Identifies daily schedules difficulties and ensures availability of sufficient

coverage for all flights. Deals with flight delays and ensures availability of
necessary standby replacement. Reviews incoming emails pertaining to flight
delays, rescheduling, cancellations and Cabin Crew replacement due to
sickness, absence, documents etc.
f) Reviews and submits weekly and monthly statistical studies concerning the
sections’s performance, sickness and absences ratio and necessary
comparison between various outstations. Submits studies along with
recommendations regarding performance improvement to the direct
superior for necessary review.
g) Reviews the manpower requirements in coordination with the training
coordination Section, reviews cabin crew lines changes and required training
on different aircraft types and submit related reports to direct superior.
Reviews the section’s staff training needs in order to achieve higher level of
performance and system automation.
h) Coordinates with Group Leaders regarding issues pertaining to the Cabin
Crew schedules and solves related problems. Studies improvements and
submit related reports to direct superior.
i) Reviews flight schedules and stopover and suggests alternative schedules to
meet route expansions and costs reduction.
j) Carries out similar related duties such as recommending staff for necessary
training courses, ensuring proper information are passed to the Cabin Crew,
preparing reports, minutes of meetings or other duties assigned by the direct
superior.
k) It is also the responsibility of the Head of Scheduling to ensure compliance
of Cabin Crew monthly and daily rosters with the applicable. DGCA, FDTL,
Operations and other company regulatory requirements.
l) Ensure that Cabin Crew Members are adequately rested at the beginning of
each flying duty period, and whilst flying and sufficiently free from fatigue so
that they can operate to a satisfactory level of efficiency and safety in all
normal and abnormal situations.
m) Looks after VIP flights to send emails and important notes to Amiri Section
at Operations Dept. as well as Security Section in case of any replacement
or changes.
n) Ensure Rostering Section staff are receiving proper FDTL – Flight Duty
Time Limitations Training, SMS, CRM and subsequent recurrent training
courses and keeps a record of courses taken by the staff.
o) Ensure training for Rostering Staff, which must include guidance on the
effects of disturbing Circadian Rhythms, and sleep deprivation.
p) Understanding and Awareness of the relationship between the frequency
and pattern of scheduled flying duty periods and rest period and time off and
give due consideration to the cumulative effects of working long hours
interspersed with minimum rest.
q) Ensure that planned schedules allowed for flights are completed within the
maximum permitted flying duty period taking into account the time allowed
for pre-flight duties, taxiing, the flight and turn-round times.

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Factors to be considered when planning duty periods include:

- The allocation of work patterns which avoid such undesirable practices as
working crew close to the limits of their approved FDTL scheme, alternating
day/night duties, the positioning of crew so that a serious disruption of
established sleep/work patterns occur, or scheduling rest periods of between 18
and 30 hours especially after long flights crossing many time zones;
- Planning days off and notifying crew well in advance;
- Consultation between operator and crew to agree on basic roster concepts
which ensure adequate rest prior to flight, but within that constraint takes
account of the commercial requirements of the Operator.
r) Ensures that at least 3 days’ notice is given to the Cabin Crew Member
regarding days off, wherein the said crew will not be required for any duties.
s) Prepare duty rosters sufficiently in advance to provide the opportunity for the
Cabin Crew to plan adequate pre-duty rest.
t) Avail a Rostering staff to be contactable after office hours and week-ends
and public holidays to assist in case of unscheduled or delayed flights.
Inform Briefing staff of contactable Rostering staff name and telephone
number.
u) Ensure that records of the duty and rest periods are kept of all flying staff.
These records shall include the following for each Cabin Crew Member:
1. Duration of each flying duty period, and functions performed during the
period.
2. Duration of each duty period whether or not it includes a flying duty
period.
3. Duration of each rest period prior to a flying duty or standby duty
period.
4. Dates of days off.
5. Weekly total of duty.
6. Records shall be kept for at least 12 calendar months from the date of
the last relevant entry.
7. Additionally, all aircraft commander’s discretion reports of extended
flying duty periods and reduced rest periods shall be retained for a
period of at least six months.
Note: Although operators must plan their schemes in accordance with the
requirements, it is recognized that the standard provisions will not necessarily
satisfy every type of operation.
In these circumstances, operators may apply for a change to the standard
provisions. Approval will only be given whenever an operator can show that their
proposal will ensure a better or equivalent level of protection against fatigue than
the basic requirements. Approved changes must be brought to the attention of
Cabin Crew Members by incorporating the same into the Cabin Crew Manual, or
other suitable operating instructions.

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Sr. Expert Scheduling Qualifications:

1) Bachelor’s degree in business administration or equivalent.
2) 14 years’ experience in Crew scheduling including minimum of 3 years as
Cabin Crew experience.
4) Knowledge of FDTL, SMS, CRM & Circadian Rhythm.
1.13.2 Officer Crew Rostering Group - HR

Basic Functions:
Preparation and distribution of crew rodter in accordance with company flights
and duty limitations, respons8ible for the crew compliance and changing crew
roster in fair and just way maintain and set up the schedule for each month.
Schedule the roster and supervisors besides he is responsible for the changing
of aircraft or flight.

a) Maintain the schedule for F/SS and their trainees as well as meeting with
their group leaders and be aware of their needs concerning aircraft types,
class of travel, and the required service besides planning for the schedule
for the upcoming month.
b) Set up the flying schedule for the next month and distribute it based on the
training needs and the previous flights covered by the F/SS which refers to
(IFTS) also the uncovered sectors that were not used in training.
c) Responsible of rostering the crew for all planned flights we well as daily
changes in flights not to forget responding on mails concerning flights
reschedule and matters. Check the long flights with long night stops and
layovers and short sectors. Provide the summer and winter planning that
covers all flights emplace and control the crew history and meet the sup-
intendent in case needed to keep a smooth, fair and just planning and
roster.
d) Help in setting up roster for crew and putting his best to develop a just and
fair roster to all crew members avoid troubles caused by the daily annulation
or delay of aircraft, observe, examine and write report about mistakes made
by stuff and try to correct it by choosing replacement. Fix crew issues and
report to his direct manager or director.
e) Reviewing the availability of the crew, maintain crew schedule, taking into
consideration the date of license expiry, the class and the service required so
as to set up a training programmed that meet the requirements placed by the
company. Check the current schedule for F/SS and calculate their flying
hours in order not to be exceeding the legal requirement mentioned in the
contract.
f) Take part in preparing a separate schedule for F/SS and their trainees,
mentioning the operating flight its date, time, flight number, the time of takeoff
and landing back to Kuwait.
g) Put F/SS who are not assigned for duty on a normal flight schedule
especially during summer season, and make them operate as CCI or CCI

CABIN CREW MANUAL
qualified on the type they fly this situation involves home standby and airport
standby.
h) Organize the daily changes such as aircraft type changes, delays,
invalidation of flights, crew expired license or not qualified to fly a specific
aircraft type, we well as sick or the annual leave. Additionally, the rostering
officer is responsible for the rearrangement of crew, put the appropriate flight
individually, read to the crewing issues concerning passport, residency and
papers matter as they apprise.
i) Ensure a work that is linked with updating data and report events such as
illness or no show handling complaints or inquiries with crew and making
sure that all documents required are valuable then hand it to the competent
authorities and all other missions are handed by the director.
Officer Scheduling Qualifications:

1) Diploma in administration science or equivalent.
2) Experience not less than 2 years including training.
1.13.3 Rostering Procedures

A – Monthly Planner:
1. Receives summer & winter pattern from the Planning Section for one
month in advance to prepare the next month’s roster, with details of flight
movements, aircraft types and timings.
2. Receives planned leave from Leave Section and Planned courses from
Coordination & Training Follow Up Section.
3. Ensure fairness in distributing the Cabin Crew on flights and as per
aircraft types. Cabin Crew will be rostered according to the positions &
qualifications held with Arabic announcement, security check (Airhostess)
etc.
4. Receives the monthly rosters of the Base Cabin Crew prepared by the
Base Coordinators ex. BKK and it’s the base coordinator responsibility to
enter the same into the system or Kuwait Rostering Staff.
5. The monthly roster is automated and the Cabin Crew are responsible to
print their own roster from the system.
B - Daily Controller (Day To Day Changes)
1. Changes for daily flights are made once the monthly roster are received
from the planning staff due to open times for different reasons, such as:
i. Aircraft type changes, unplanned flights, flight timing changes, delayed
flights, which comes from Operation & Engineering Department.
ii. Resignation, termination, ground, unplanned duties, etc. from
management.
iii. V.V.I.P & V.I.P. flights unscheduled, unplanned from Amiri fleet in
Operation Department.
iv. Unplanned and emergency leaves authorized by management.
v. Unplanned flight requests and emergency requests submitted via the
Group leaders.

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vi. Amendment of courses from Coordination & Training Follow Up

Section.
vii. Unplanned duties (photography, ground duty, to see Group Leaders
etc.) from management and Group leaders.
viii. Sickness of Cabin Crew.
ix. Receive emails from all bases for the changes of Cabin Crew
movement and amends the roster according to the emails for the next
day.
2. Daily Controller reshuffles the Cabin Crew according to the changes to
ensure flight coverage is in accordance with DGCA rules & regulations.
3. Ensures that Cabin Crew for V.V.I.P. & V.I.P. flights are rostered
according to their turns.
4. Sends to APIS section at Operations Department details of the Cabin
Crew full name, staff no, nationality, passport no. date of birth etc., who
operate KU117 (sector KWI-NYC), KU118 of (sector NYC - KWI), and
sector SNN – NYC whenever applicable.
Note: DGCA rules & regulations including scheduling policies shall be adhered
to in order to meet the legality requirements for the scheduling of Cabin Crew.

control of documentation, flight reports and data used directly in the conduct
and support of cabin operations are maintained as follows:
- Soft copy i.e. Computerized records kept in the section system and
maintained for 2 years with backed up daily on the section main server.
- All record holders shall ensure security and confidentiality of all records in
- Records/personal file of Section Staff is maintained.

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1.14 Cabin Crew Dispatch Group - HB

Dispatch & Information section is in charge of monitoring the Cabin Crew flight
movement, dispatching Cabin Crew on flights and the necessary standby
replacements and follow-up of the daily changes as per aircraft movement and
schedules.
The Section is also in charge of rescheduling Cabin Crew for reasons of aircraft
delay, sickness, non-availability “no shows” or change of aircraft, in liaison with
the Scheduling/Rostering Section, taking into account monthly operational
hours completed, flight duty time limitations, position of Cabin Crew and
authority to fly certain aircraft.
1.14.1 Head of Dispatch Group - HB

Reports to Manager, Crew Planning & Scheduling Group - OR
Basic Functions:
Oversees & manages the activities of Dispatch Section and exercises
administrative and financial authority. Supervises, improves and monitors
procedures that ensure every possible assistance is given to the Cabin Crew in
terms of updated flight information. Supervises daily shift work progress and
reviews daily logbook reports to examine development and problems occurring
during the shifts. Authorizes Cabin Crew to leave Briefing Room or to go home
in case of long delays and ensures that they are kept in constant contact.
a) Supervises the activities of assigned personnel in the Dispatch Section.

Exercises administrative and financial authority at the level assigned by the
direct superior. Assigns employees on shift basis to provide full 24-hour
coverage.
b) Supervises, develops and maintain procedures to ensure every assistance
is given to Cabin Crew, in providing up-to-date information on flights they
are operating covering passenger load and configuration, and any problems
or factors that have to be taken into consideration etc., in providing
passenger services. Liaises with Shift Supervisor to discuss any problems
related to administration and communication of such to the Cabin Crew.
c) Monitors day to day progress, reviewing the logbook to examine
developments and problems occurring during shift. Decides on rescheduling
and substituting Cabin Crew for reasons of aircraft delay, sickness, non-
availability “no shows” or change of aircraft, in liaison with the Rostering
Section, ensuring fairness is maintained when effecting changes and taking
into consideration the monthly operational hours completed, flight time
limitations, position of Cabin Crew and authority to fly certain aircraft.
Ensures that all flights that are affected by sickness or absences have been
fairly covered.
d) Supervises the submission of reports and recommendations pertaining to
the improvement of communication channels that facilitate contacts with the
Cabin Crew and improvement of the Dispatch Room environment to make it

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more convenient and practical for the Cabin Crew. Submit reports to the
direct superior pertaining to the difficulties encountered during the day and
reasons of delays and alleviation of the burden on the Cabin Crew.
Conducts researches and studies pertaining to dispatch in collaboration
with other sections in the company.
e) Monitors Cabin Crew appearance and performance ensuring its conformity
with applicable standards. Reviews and analyses increasing staff sickness,
absence and no-show ratio and discusses with concerned individual and
recommends to Group Leaders and Crew Management accordingly.
f) Authorizes Cabin Crew to leave Briefing Room or to go home if long delays
are expected. Ensures that they are kept in constant contact, to advice on
new expected time of departure. If airport standby is being utilized decides
on replacements as required.
g) Plan and develop requirements for transportation in liaison with Transport
Section, taking into account flight plan and Cabin Crew schedule for each
flight, to ensure that Cabin Crew are transported from their homes in time
for briefings as well as between airport and Briefing Room.
h) Carries out other similar or related duties, such as ensuring adequate
supplies of forms, official or airline documents and stationery are
maintained. Liaises with HX with regards to repairs required at the Briefing
Room, prepares section’s budget in addition to any other related duties that
might be assigned by the direct superior.
Head of Dispatch Qualifications:

1.14.2 Officer Dispatch Group - HB

Basic Functions:
Oversees & manages the activities of Dispatch Section and exercises
administrative and financial authority. Supervises, improves and monitors
procedures that ensure every possible assistance is given to the Cabin Crew in
terms of updated flight information. Supervises daily shift work progress and
reviews daily logbook reports to examine development and problems occurring
during the shifts. Authorizes Cabin Crew to leave Briefing Room or to go home
in case of long delays and ensures that they are kept in constant contact.

i) Supervises the activities of assigned personnel in the Dispatch Section.
Exercises administrative and financial authority at the level assigned by the
direct superior. Assigns employees on shift basis to provide full 24 hour
coverage.
j) Supervises, develops and maintain procedures to ensure every assistance
is given to Cabin Crew, in providing up-to-date information on flights they
are operating covering passenger load and configuration, and any problems

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or factors that have to be taken into consideration etc., in providing

passenger services. Liaises with Shift Supervisor to discuss any problems
related to administration and communication of such to the Cabin Crew.
k) Monitors day to day progress, reviewing the logbook to examine
developments and problems occurring during shift. Decides on rescheduling
and substituting Cabin Crew for reasons of aircraft delay, sickness, non-
availability “no shows” or change of aircraft, in liaison with the Rostering
Section, ensuring fairness is maintained when effecting changes and taking
into consideration the monthly operational hours completed, flight time
limitations, position of Cabin Crew and authority to fly certain aircraft.
Ensures that all flights that are affected by sickness or absences have been
fairly covered.
Officer Dispatch Qualifications:
1) Completion of 12 years Secondary Education
3) Very good knowledge of English language and computer skills.
1.14.3 Dispatch Group Shift Responsibilities - HB

Dispatch Section works 24 hours on 3 shifts morning, afternoon and night
shifts.
Each shift is responsible to perform the following:
a) Receives all shift information from the previous shift staff with a
summary.
b) Checks all flight departures and arrivals.
c) Looks after sickness of the Cabin Crew and sends the same to the
Rest House.
d) Replaces Cabin Crew in case of sickness, absence, no show, not
available as well as change of aircraft and long delays etc.
e) Receive calls from the Cabin Crew, answers them with proper
information, and informs them of their duty changes for the next day or
in case of change of aircraft on the same day.
f) Sends all the important emails to outstation and other departments.
g) Prints all the relevant papers, which the Cabin Crew In Charge
requires for the flight, including Immigration Forms (4 copies), Voyage
Report, Passenger Load and General Declaration.
h) Contacts the Cabin Crew of the flights in case of change of aircraft and
delays.
i) Enter all the data and important documents for all Cabin Crew in the
system.
j) Monitor aircraft movements to update cabin crew roster legality for all
cabin crew in KWI base as well as outstation.
k) Take action for cabin crew changes for any current changes and
update their roster in case of their sickness in KWI and outstation.
l) Take action upon receiving an email from outstation in case of Cabin
Crew reporting sick or changes in their scheduled roster.

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m) Receives all emails and answer them as follows:

i. Changing of the flight and route
ii. Sickness outstations.
iii. All-important emails to be attached for commercial flights as well as
VIP VVIP and CIP.
n) Follows up the reporting time for flights and standbys and their
departures.
o) Writes the Log Book entry for every shift.
Responsibilities of the Shifts

A. Morning Shift
1. Receive important calls from IOCC and other departments / sections.
2. Enter JFK flight General Declaration into the Amaduss System.
3. Will have a direct communication with Crew Management taking action
for cabin crew movement and for published roster.
B. Afternoon Shift
1. Receives next day scheduled roster from Scheduling/Rostering
Section – HR at the end of the day as well as flight schedules at the
end of the week and during holidays.
2. Prints all flight/standby/courses schedules and sends them to the Rest
House.
3. Prepares the aircraft daily movement for the next day showing all the
information required for Cabin Crew information.
4. Enters all flight information concerning next day
5. Enters all flight daily movement sheet into the system
6. Confirm the next day duty for cabin crew starting from 17.00 LT
7. Cross check with Fleet Watch and rosters (aircraft types and times)
when receiving the roster from Rostering Section.
C. Night Shift
1. Enters the flight General Declaration into the Amaduss System.
2. Print and sends all flight/standby/courses information and names as
follows:
i. Immigration Section
ii. Transport Section
iii. Security Section
3. Update HB system for any changes for next day roster.
4. Prints all Cabin Crew names and flight information for the next day.
5. Organizes all flights for the next day attaching the flight information of
all important emails, meal sequence plus attaching all circulars and
important papers/memos.
6. Makes a summary of statement from all the 3 shifts.

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control of documentation, flight reports and data used directly in the
conduct and support of cabin operations are maintained as follows:
1. Hard Copy kept and maintained in file for 2 years period.
2. Computerized records kept on the section system and backed up daily
on the section main server.
3. All record holders shall ensure security and confidentiality of all
records in their possession in a safe and secure location i.e. in the
locked cupboards and ensure proper disposal of obsolete documents.

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1.15 Cabin Crew Planning/Budget & Leave Group – HF:

Planning section is in charge of planning and follow-up of the department’s
budget and manpower requirements in coordination with Administration
Section. The section is also in charge of planning the Cabin Crew leave
patterns, flight movements, layover and handling of issues related to the Cabin
Crew operation and necessary contact with OR.
1.15.1 Head of Planning & Budget - HF
Reports To: Manager Crew Planning & Scheduling – OR
Basic Function
Plans and develops the Cabin Crew flight pattern from the operational plan.
Involves assessing type of aircraft, number of stopovers, operational flight time
and the sectors to be covered. Plans Cabin Crew movements to optimize work
time and minimize number of stopovers and unnecessary additional travel.
Develop training programmes, financial and manpower budget and leave cycle in
accordance with the Department’s requirements.
a) Monitors number of stopovers of a certain flight patterns of Cabin Crew,
taking into consideration Cabin Crew requirements for operation of sectors
from outstations. Ensures optimum Cabin Crew operational time reducing
length of stopovers and amount of overtime and additional travel. Develops a
monthly slip pattern of airline movement indicating the arrival and departure
time, number of night stops and different sectors to be operated by a
particular flight etc.
b) Ensures hotel bookings for Cabin Crew to cover stopovers, sending emails to
hotels and outstations detailing duration of stay and number of Cabin Crew.
Informs hotels of any changes to room requirements or amendments made to
flight pattern. Follows up reservation of required number of Deadhead Cabin
Crew tickets for particular flights or to operate an onward sector. When away
from base, must provide for Cabin Crew Members both the opportunity and
facilities for adequate pre-flight rest, in suitable adequate and comfortable
accommodation.
c) Checks developments of supplementary plan for extra and charter flights for
summer period taking into consideration hotel and deadhead Cabin Crew
tickets, booking and informing outstations to make interline bookings for
Cabin Crew deadheading to destinations not normally operated by the
company.
d) Develops an annual leave plan. Discusses leave requests with HL and plans
leave schedule depending on operational requirements and endeavors to
meet Cabin Crew requests. Informs Rostering on monthly basis of Cabin
Crew on leave.
e) Supervises preparation of capital, expenditure and manpower budgets.
Analyzes operational plan and configuration of flights to assess requirement
for Cabin Crew to operate different routes. Discusses with HL and submits
recommendations to his Supervisor. Ensures development of department’s

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budget taking into account costs of hotel, meal, transportation allowances,

prevailing rate and inflation and submits to management for review.
f) Supervises the activities of assigned personnel in the Planning Section.
Performs supervisory duties and exercises financial authority at the level
established by Management
g) Attends Departmental meetings, which are held regularly for discussing
preparation and development of budgets and operational plans. Participates
in meetings with Higher Management, representing the department and
follows up new plans and regulations, etc. which might affect the department.
Qualifications:
2. Knowledge of Safety Management System (SMS), Flight Duty Time
limitation (FDP) & Crew Resources Management (CRM).
3. Very good knowledge of English.
1.15.2 Officer Planning & Budget - HF

Basic Function
Plans and develops the Cabin Crew flight pattern from the operational plan.
Involves assessing type of aircraft, number of stopovers, operational flight time
and the sectors to be covered. Plans Cabin Crew movements to optimize work
time and minimize number of stopovers and unnecessary additional travel.
Develop training programmes, financial and manpower budget and leave cycle in
accordance with the Department’s requirements.
a) Corresponding on behalf of Head of HF section with all Departments/Sections
of Kuwait Airways and crew Hotels at outstation by email/official letter.
b) Prepare department annual budget as per Operational plan and provide
budget related information for any changes of slip pattern/crew compliments.
c) Prepare Winter/Summer slip pattern of Cabin Crew as per schedule. Dealing
with KWIOM for cabin crew rooms requirement at outstation as per
winter/summer schedule.
d) Coordinate with Training Section for arranging Tickets from contracted Travel
agency, for outstation recruited trainees after ticket cost approval from
Management and settlement of invoices.
e) Arranging daily meal allowances during basic courses for outstation recruited
trainees until they sign their contract as per KWIHT instructions.
f) Issue letter to KWIAA for settlement of invoices for BKK base crew
accommodation and meal allowances.
g) Dealing with overtime for HL/HR/HB/HF staff and follow up and Duty travel.
h) Arranging BKK base crew hotel accommodation at Kuwait as per their arrival
plan on operating flights or for training purpose.
i) Coordinating between HL/OM section for crew complaints regarding
outstation crew hotels.
j) Evaluate Cabin crew meal allowance at outstation according to Buffet price or
room service menu of the hotel.

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Officer Planning & Budget Qualifications:

1) Completion of 12 years Secondary Education.
2) Knowledge of Safety Management System (SMS), Flight Duty Time
limitation (FDP) & Crew Resources Management (CRM).
3) Very good knowledge of English.
4) Basic knowledge of Computer.
5) Minimum 2 years experience as Cabin Crew.
1.15.3 Planning Section Procedures - HF

1.15.3.1 Budget
After receiving Operational Plan from Commercial Department (Schedule
Planning Section) prepares Cabin Crew Layover Annual Budget according to
the flights/type of aircraft:
a) Converts the whole Operational Plan into slip pattern taking into
consideration the Cabin Crew Duty Time Limitation in order to ascertain
the requirement of Kuwait base Cabin Crew layover at outstations or the
base Cabin Crew layover at Kuwait.
b) Calculates the number of Cabin Crew and number of layover days involved
from the slip pattern and accordingly determines the number of rooms
required daily, and the entitlement of Breakfast/Lunch Dinner Allowances
for the stations where Cabin Crew layovers are involved.
c) Prepares a summary of all the stations expenditures.
d) Distributes the budget figures on monthly/yearly basis.
Note: Breakfast allowance is not included in layovers whenever the breakfast is

included in the Hotel Rate. Transport charges are not included if the Hotel provide
free transport. Meal Allowances are calculated as per the stipulated time frame where
the meal allowances are entitled.
1.15.3.2 Duty Travel :

Handles Duty Travel Procedures for Cabin Crew on special flights i.e.
Maintenance flights
a) Prepares and types Duty Travel Advance Column
b) Obtains HF signature for the Budget Control Column
c) Sends to Rebate Section for tickets after obtaining OZ/ZZ Signature
d) Issues tickets/ book seats
e) Sends to JB for payment.
After return from Duty Travel
f) Completes and types Duty Claim Form
g) Obtains HF signature for Budget Control Column
h) Sends to JB for final settlement after obtaining OZ/ZZ Signature along
with ticket slip & boarding cards.

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1.15.3.3 Manpower & Government Aircraft

a) Calculates manpower requirement according to block hours of the
Operational Plan and the manpower requirement for Government Aircraft.
b) Calculates Manpower for the bases.
c) Gives Rest House requirements for female Cabin Crew to the Housing
Department.
Example of the Manpower Calculation Requirement
Cabin Crew are expected to fly 61 block hours a month.
Based on the above, block hours are converted to number of sets for peak
period and normal period
Block Hours are divided by 12 to convert them into monthly block hours and
then divided by 61 to convert into sets of Cabin Crew required for peak hours
and normal period
For Example
Yearly block hours 7000 for B 777 Aircraft
Monthly block hours 7000 / 12 = 583
Set required for 777 A/C = 583 / 61 = 9.5 sets
For 777 A/C 9.5 sets x 12 Cabin Crew = 114 crew
Leave 12.5%
Operational Training 8%
Sickness/No show 2.5%
Standby 5%
TOTAL: 24% equivalent to 27 Cabin Crew
B 777 Aircraft the requirement will be: 141 Cabin Crew
1.15.3.4 Winter/Summer Schedules

Winter/Summer Schedules are received from Schedule and Planning every
six month
a) Calculates the requirement of rooms according to the Winter/Summer
Schedules and slip patterns and sends to KWIOM to arrange hotel
accommodations for Kuwait base Cabin Crew at out-stations and for the
base Cabin Crew at Kuwait whenever applicable.
b) Develops the Cabin Crew slip patterns on monthly basis mentioning type
of aircraft, number of Cabin Crew required, timings and layover at out
stations in accordance with the Flying Duty Time Limitations. Handover
slip patterns to the Rostering Section one month in advance for necessary
planning of Cabin Crew monthly roster.
c) Books Dead Head Cabin Crew seats on KU flights on requested basis
according to the slip pattern and on other carriers when positioning is
required.
1.15.3.5 Training / Recruitment
a) Plans Basic Courses and the promotions according to Operational
Plan and the Manpower requirement for whole year and forwards the
same to HT to liaise with Sections/ Departments concerned to
implement training programme accordingly.

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1.15.3.6 Hotel/Meal Allowances

a) Arranges Cabin Crew accommodation at outstations and Kuwait in
coordination with KWIOM.
b) Sends any complaints received from the Cabin Crew regarding any
hotel and copy to KWIOM.
c) Obtains meal menu of the hotels where Cabin Crew layover is involved
and evaluates the meal allowances paid to the Cabin Crew. Obtains
Higher Management approval for the same and circulates to the Cabin
Crew and the concerned outstations and arranges with HX to insert
the same in an Administration Order.
d) Evaluates the entitlement of meal allowance for the Cabin Crew as per
arrival / departures timings.
e) Evaluate/adjust the meal allowances for unplanned flights/ charter
flights and Government aircrafts, which are not mentioned in the
Administration Order.
f) Requests KWIJK to arrange payment of meal allowances which were
not paid by the outstations due to certain reasons and requests KWIJK
to deduct any extra meal allowance overpaid to the Cabin Crew at
outstations.
1.15.3.7 Emails
a) Collects daily emails received.
b) Distributes emails accordingly.
Note: All operational emails pertaining to change of aircraft/timings/extra
operation etc. are inserted in the graph/pattern of the respective month after
informing KWIHF. Other emails regarding policy matters/meetings and other
important issues are sent to KWIOR for further directive after informing KWIHF.
1.15.3.8 Study/Reports
a) Submit reports pertaining to OR in preparation for the rush season
b) Replies to queries received from other Departments in regard to new
routes, provides cost of Cabin Crew to charter after a thorough study
of different scenarios.
1.15.3.9 Cost Review

a) Conducts necessary studies when required by the Higher
Management to review and reduce expenses and submits to OZ for
necessary consideration.
b) Conducts necessary studies for the implementation of bases at
outstations.
1.15.3.10 Positioning Of Cabin Crew

Arranges necessary Cabin Crew positioning to respective station or back
to Kuwait in case any aircraft is positioned for maintenance or to operate
charter flights or new aircraft delivery as per the following:
a) Arranges and reserves Dead Head Cabin Crew seats on KAC aircraft

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b) Arranges Cabin Crew interline tickets/booking on other carrier.

c) Arranges Hotel & Allowances at outstations.
d) Arranges Duty Travel claims or meal allowances at Kuwait before
departure, if the Cabin Crew are positioned to stations where KAC
does not operate.
1.15.3.11 Cabin Crew Complaints Regarding Hotel or Transportation:

1. Receives Cabin Crew complaints regarding hotel or transportation
from HL or Group Leaders and if complaints received directly from
Cabin Crew, HL to be notified.
2. Reviews validity of the complaints
3. Contacts outstations hotel or transport company and advises of the
Cabin Crew complaints to OM.
4. Obtains hotel or transport company reply and reviews suitability of the
corrective action taken
5. Monitors non-reoccurrence of the same or similar complaints and acts
accordingly
1.15.3.12 Assessment of Hotel Or Transportation Services at Outstations:

Whenever applicable a Management staff, FSS or CCI may be
requested to check and assess the service offered by certain
hotels or Transport Company at outstations. In such case the
following will be implemented:
1. Contact the staff concerned and advise to pass by HF.
2. Advice to hand over completed form to HF upon return back to Kuwait.
3. Review Assessment form and action comments raised accordingly.
4. Contact hotel or transport company concerned and advise of the
feedback raised.
5. Request hotel or Transport Company to rectify the same and advice of
the rectification action taken.
6. Monitor non re-occurrence of the same or similar complaints and act
accordingly.
1.15.3.13 Periodically Check Of Sickness Ratio On Various Sectors:

To ensure optimum operation of flight pattern and Cabin Crew slip pattern,
periodical check of sickness ratio on various sectors will be conducted by
HL to Planning & Budget Section – HP as per the following:
1. Review ratio of sickness on various sectors by HL.
2. Review reason of sickness according to number of sectors, time of
operation, layover patterns etc. by HL.
3. Evaluate proper suitable solutions to minimize sickness by HF
4. Review costs and manpower involved in case of alternate solutions by
HF.
5. Review solutions with HL and Higher Management.
6. Obtain necessary approval and budget by HF
7. Ensure operation is maintained within applicable KCASR and FDTL
regulations by HF.
8. Implement alternative solutions to minimize sickness by HL & HF.

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9. Review and analyze implementation process and feasibility by HL &

HF.

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1.15.4 Leave Procedures

1.15.4.1 Planned Leave
Issues a circular every year to all Cabin Crew requesting them for the dates /
schedules of their planned leave. Cabin Crew should report to the Planning
Section in order to sign their leave form 30 days before the commencement of their
leave but not later than 40 days.
Note: Newly joined Cabin Crew after signing their contract may apply for annual
leave after issue of circular until closing period. However, they can avail their leave
only after completion of 6 months of continuous service and granting of leave will be
as per the availability of vacancy.
a) Processes leave formalities as follows:

i. Whenever a Cabin Crew request for leave, and if operational requirements
permit, and he/she has leave balance, the leave is granted and the form is
signed accordingly.
ii. For cases of unpaid planned leave, a letter should be addressed to
Operations Director requesting approval for the unpaid leave along with a
brief history of the Cabin Crew leave. Once the approval of OZ is obtained,
a memo is sent to the Cabin Crew advising him / her to report and sign the
unpaid leave form.
iii. When the paid / unpaid planned leave forms are signed by the Cabin Crew,
the leave forms are entered directly in the system.
iv. Seasonal Leave is not granted to those who availed leave in the same
period of last year.
v. All approved planned leaves are entered in the Cabin Crew individual
rosters after obtaining HL approval.
vi. All unplanned leave, HR to be informed.
vii. Sends one copy to KWIHR against a pencil memo after obtaining HF
approval.
b) After approval, the leave forms are stamped distributed as follows:
i. Original to KWIIJ
ii. One copy for the Cabin Crew
iii. One copy to HV
iv. One copy in HF file
v. Original and advance salary form, marriage certificate if any is
forwarded to KWIIJ.
Note:
• Marriage and unpaid leave forms are signed by OZ only.
• One week special marriage leave is granted provided it is taken within 6
months from the date of marriage. When applying for same, Marriage
Certificate to be attached with the leave form.
• If advance salary is required by the Cabin Crew, a special form is to be filled
by the Cabin Crew and original copy of leave form & copy of Civil Id should
be attached.

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1.15.4.2 Unplanned Leave

a) Receives from Group Leader’s Secretary Office on daily basis original
& one copy of any unplanned leave form duly signed/stamped and
initialed by Rostering mentioning the date of the Leave.
Note: Unplanned Marriage / Death Leave together with Original Marriage /
Death Certificate should be duly signed by KWIOZ / stamped and duly
initialed by Rostering.
b) Original Unplanned / Marriage & Death Leave is sent to KWIIJ and
entered in the system as unplanned / approved by OZ/HL alongwith
the reasons if any and a copy of the leave form is filled alongwith the
request in HP files.
Note: Issues a circular to all Cabin Crew advising them of any amendments
in the rules / regulations for the leave during rush or seasonal leave period.
- Records to be kept in files for leave circulars / grounded / resignation /
termination / high balance / graphs / pencil memos / rejected requests by
OZ/HL.
1.15.4.3 Leave Extension

The Cabin Crew should ensure that they resume their duty on due dates.
However, in emergency situation, if the leave is extended, Group Leader
to be contacted and an email to HL (kwihlku@kuwaitairways.com) should
be send immediately. A detailed personal explanation stating the reasons
of extension of leave should be mentioned in the email sent. Extension of
leave will only be considered if it is supported by valid reasons and
relevant documents/evidence attached to the email. If the Cabin Crew fail
to submit the same, all the extended duration other than the days
approved on the original leave form will be considered as absent and
disciplinary action will be taken accordingly.
Qualifications:
1) Completion of 12 years Secondary Education.
2) Knowledge of Safety Management System.
3) Minimum of 2 years as Cabin Crew.

control of documentation, flight reports and data used directly in the
conduct and support of cabin operations are maintained as follows:
1) Hard Copy kept and maintained in file for 5 years period.
2) Computerized records kept on the section system and backed up daily
on the section main server.
3) All record holders shall ensure security and confidentiality of all
records in their possession in a safe and secure location i.e. in the
locked cupboards and ensure proper disposal of obsolete documents.

CABIN CREW MANUAL
1.16 Document Control & Management of Records (Applicable for all Sections)
Section Managers within Flight Services are responsible to ensure that
documentation used directly in the conduct or support of operations:
a) contains information that is clear, legible and accurately represented;
b) is presented in a usable format that meets the needs of operational personnel;
c) is accepted or approved by the Authority, if applicable.
All record holders shall ensure security and confidentiality of all records in their
possession in a safe and secure location and ensure proper withdrawal and
disposal of obsolete controlled documents to prevent unintended use.
a) Document Storage Periods:

of cabin operations, Section Incharge/Heads are responsible for assuring that
documents available at their work locations are maintained and stored in an
acceptable form, accessible to the Authority, Quality Auditor and Operational
Safety & ERP Inspectors for the period shown below:
Documents Storage Period
Flight Voyage Reports 12 months
KAC reports for recording details of any occurrence as prescribed
in the Cabin Crew Manual item 2.18.3 and / or event which the 12 months
commander deems necessary to report / record.
Aircraft commander’s discretion reports of extended flying duty
6 months
periods and reduced rest periods
Flying Duty Period, Duty and Rest Time:
1. Flying duty period and functions performed during the
period.
2. Duration of each duty period whether or not it includes a
flying duty period. 12 months
3. Duration of each rest period prior to a flying duty or
standby duty period.
4. Dates of Days off.
5. Weekly totals of duty.
Cabin Crew Initial training, conversion and differences training As long as the cabin crew
(including checking) is employed at KAC.
As long as the cabin crew
History Sheet
is employed at KAC.
Until 12 months after the
Recurrent training and refresher cabin crew has left
employment with KAC.
Dangerous Goods Training as applicable
is employed at KAC.
Training/Qualification records of other personnel (other than Crew)
is employed at KAC.
Quality System Records 5 years
Planning & Budget Records 5 years

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b) Control of Digital Records:

Computerized records kept on the section system shall be backed up on daily
basis on the section main server (IT Department). Electronically published or
On-line documents and forms maintained on the Cabin Crew Email System
website should be controlled and secured as PDF files.
Crew Mail:
- Electronic documents are accessed through the Crew Mail system which is a
web-based application that combines the functionality of web e-mail & web
library. The Crew Mail system is hosted on IT Department dedicated server
“KUHQ-KACAPPL” and backed up on daily basis. The Crew mail system is
accessed from any internet connected device i.e. Computer or smart mobile
etc. by using the built in browser and pointing to the following URL
http://crewmail.kuwaitairways.com. A link is also placed for user’s
convenience on the official Kuwait Airways website www.kuwaitairways.com.
- Crew Mail system is managed and administered by Quality Cabin - Services
& Procedures Group who assign User’s Right & Library Privileges, monitor
users & files access. However, maintaining the same is done by IT
Department.
Users Group are:
a. System Admins (Quality Cabin - Services & Procedures Group).
b. Cabin Crew users group which are categorized according to their rank i.e.
E/Y, F/C, CCI and FSS etc. also according to their Group Leaders
numbers i.e. Group 1 and Group 2 etc.
c. Management users group which are categorized according to their section
i.e. for Crew Management, HX, HR and HF etc.
- Documentations in the Crew mail system are accessed under “Libraries”
menu, documentations are made available in the Crew Mail system by
category i.e. Manuals, Circulars, Forms and Roster etc. each user group is
assigned access to the “Libraries” as per their requirement.
- Modifications on the Libraries files are limited to deletion and uploading only
as assigned by the system administrators “Quality Cabin - Services &
Procedures Group” therefore, no modifications of document’s content can be
done from within the system itself, and on the contrary, all documents
modifications are done from the user’s end before uploading the electronic
documents to the system.
History Sheet
History Sheet is a Microsoft Access based application used by Crew
Management that maintain digital records of all Cabin Crew. The records
maintained in the History Sheet are:
1. Crew Information i.e.:
a. Staff Number
b. Staff Name
c. Nationality
d. Group No.
e. Designation
f. Date of Birth
g. Joining Date

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h. Contract No.
i. Photo
2. Promotions History
3. Annual Evaluation
4. Good Reports i.e.:
a. Nomination Cards
b. Special Letters
c. Good Reports
5. Disciplinary
6. Suggestions
7. Sickness
8. Requests
9. Appearance
10. Miscellaneous
Access to History Sheet:
Each Group Leader has a “read / write” access to Cabin Crew in his group only.
However, Manager Crew Management has “read” only access to all Cabin Crew
records.
Cabin Crew Safety Periodic Evaluation:
Each Cabin Crew member shall undergo a safety evaluation or check, once in a
year while performing their duties during line operations.
An Inflight safety evaluation form should be completed for the Cabin Crew
performance that are being evaluated. The form should be kept in the crew file
and the related information should be entered in the history sheet of the
evaluated crew. The Group Leader should enter the date, the sector and the
name and rank of the evaluator in the miscellaneous record in the history sheet
in order to back up the information in the server.
Below are the following categories that conduct safety evaluation according to
rank:
- Manager Crew Management (HL) conducts safety evaluation on GL,
FSS, CCI and Cabin Crew.
- Safety instructors will conduct safety evaluation on Sr. CCI, CCI & Cabin
Crew.
Cabin Crew Service Periodic Evaluation:
Cabin Crew member shall undergo service evaluation as and when required by
the Management and can be conducted by Group Leader / FSS. Group Leader
conducts service evaluation on FSS, CCI and Cabin Crew. Any new promotion
will not be confirmed until evaluated by Group Leader/FSS.
Backup of Crew Mail & History Sheet:
- The Crew Mail system is hosted on IT Department’s dedicated server
“KUHQ-KACAPPL” and backed up on daily basis.
- History Sheet is backed up on daily basis by IT Department on their
server KUHQ-INHOUSEDP and an automatically generated report is e-
mailed daily to Procedures & Services Group to ensure a successful
backup process.

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c) Disposal and Retention of Obsolete Documents

Obsolete documents and records must be clearly identified as uncontrolled and/or
obsolete. The following must be taken into consideration when retaining obsolete
manuals or documents:
a) Obsolete documents should be removed from circulation to prevent the use of
obsolete procedures, process, instruction and tasks,
b) All affected employees shall be advised of any new or revised documents that
apply to them.
c) Each Department document owner is responsible in identifying obsolete
documents and records and the destruction of such documents and records,
d) Security Documents and records, once obsolete must be destroyed
(shredded),
e) All records must be retained as per Document Storage Periods mentioned
above.
1.17 Miscellaneous
1. Any staff grounded should maintain their flying license.
2. Any amendments issued should be collected within two months.
3. Equipment Specification and Requirements: All equipment used in support of
cabin operation are procured from external vendors through Engineering
Department and Housing & Supplies Departments in Kuwait Airways. The
procurement purchasing committee shall ensure that all applicable cabin
equipment meet the technical and safety requirements prior to purchase of the
same. Ref EZ - EQCP Chapter 33 & 54.
4. Safety Instructors: All emergency courses are conducted by Emergency
Procedure Training Section TD – DGCA qualified instructor. Approved instructor
certificate is valid for 2 years. To remain qualified and ensure recency and
consistency on types, safety / EPT instructors must maintain a minimum number
of courses and undergo required DGCA exams every two years as per
requirement set in TD SOP – Instructor Qualification para 1.5.
5. If applicable any contract or agreement is executed with an external source
providers, the contracts or agreements shall identify the application of
measurable specification that can be monitored as well as a process to monitor
to ensure requirements that affect the safety and/or security of cabin operations
are being fulfilled by the service provider.
6. For Cabin Crew recruitment, committee to be selected and approved by
Operations Director.

CABIN CREW MANUAL

CABIN CREW MANUAL
Cabin Crew Duties & Responsibilities
Cabin Crew
Manual
Chapter 2
Cabin Crew
Duties & Responsibilities
Issue Date: 31st Jan 2019

Effective date: 1st Mar 2019 OPS/OZ/HL1
CABIN CREW MANUAL
Issue Date: 31st Jan 2019

Effective date: 1st Mar 2019 OPS/OZ/HL1
CABIN CREW MANUAL

Section Description Page
2.2 Introduction 2
2.3 Cabin Crew Members Duties & Responsibilities 3
2.4 Cabin Crew Members Checklist (F/C & E/Y) 3
2.5 Cabin Crew In Charge Duties & Responsibilities 11

2.5.1 Cabin Crew In Charge Duties Checklist 13
2.5.2 Liaison with Staff from Other Departments 17
2.5.3 Relationship between Commander and Cabin
18
Crew In Charge
2.6 Flight Services Supervisor Duties & Responsibilities 20
2.6.1 FSS Forms: Forms completed by FSS 21
2.7 Cabin Crew Reporting Time To Duty 22
2.8 Pre-Flight Cabin Crew Briefing Session Guidelines 23
2.9 Cabin Crew Member Document Checks by CCI 24
2.10 Cabin Crew Complement 26
2.11 Cabin Crew Positions & Requirements 27
2.11.1 Cabin Crew In-Charge Requirement 27
2.11.2 Assignment of Cabin Crew In-Flight positions 27
2.12 Off Loading Of Cabin Crew Weak in Safety Knowledge 28
2.13 Reporting to the Aircraft 29
2.14 Pre-Flight Equipment Checks and Preparations 29
2.14.1 Cabin Crew (F/C, E/Y) Pre-flight checks 29
2.14.2 Cabin Crew In-Charge Pre-flight checks 31
2.14.3 Reporting Of Unserviceable Trolleys 31
2.15 Clearances: Cabin Crew In Charge Clearances 32
2.16 Boarding of Passengers 33
2.17 Delays with Passengers On Board 34
2.18 Communication 34
2.18.1 Communication between Management & Cabin 34
Crew
2.18.2 Chain Of Command in Operations Department 35
2.18.3 Chain Of Command On Board the Aircraft 35
2.18.4 Liaison between Deck Crew and Cabin Crew 36
2.19 Announcement 38
2.19.1 A320 – A340 Pre-recorded Announcement 39
2.19.2 B777 Pre-recorded Announcement 40
2.20 Report Writing 41
2.20.1 Report Writing Procedures 41
2.20.2 Report Writing Reference Guide 43
2.20.3 Hazard & Incident Reporting System 44
2.20.4 SMS Reporting of Accidents, Incidents, Events,
44
Errors or Safety Concerns
2.20.5 Occurrence & Incident Reporting 45
2.20.6 Cabin Defect Log Book 46
2.20.7 Control of Cabin Operation Documentation 47

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2.2 Introduction
Cabin Crew Member:

Reports to assigned Cabin Crew In Charge on board and to Group Leader in office.
A Cabin Crew Members is a one who performs in the interest of the safety of
passengers, duties assigned by the operator or the pilot-in command of the
aircraft, but who shall not act as a flight crew member.
The most important but least visible responsibility of the Cabin Crew Member is
that which concerns the safety of the passengers and the aircraft cabin. This
requires them to undergo specialized and thorough training to gain sound
knowledge to instil in them complete confidence and provide them with the
authority needed in performing their duties. The second and the most visible duty
of the Cabin Crew Member is the role they play as the airline public relations
officers, creating a favourable impression of the airline through friendly and
efficient service.
The Cabin Crew Member is responsible for safety procedures in his/her zone of
aircraft and the efficient evacuation of the zone in the event of emergency landing
on land or at sea. Must give calm and controlled instructions and demonstrate
leadership in these circumstances. Any in-flight emergency will require the Cabin
Crew Members to immediately transform themselves from the amiable and ready
to please employees into assertive leaders responsible for the safety of every
person on board the aircraft. He/ she must maintain familiarity and comply with all
applicable rules and regulations as well as the procedures pertaining to the
performance of his/her duties and abide by all applicable country laws regulations
(KWI & outstations).

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2.3 Cabin Crew Members Duties & Responsibilities

Basic Functions:
The Cabin Crew Member is responsible for the safety of passengers in flight and
during emergencies. He provides a variety of services to passengers on board the
aircraft which includes preparing and serving meals and drinks, distributing
headsets, give-aways, newspapers, etc., depending on the sector and class, to
ensure a smooth and efficient service. The Cabin Crew Member should ensure that
appearance whilst in uniform, approach to passengers, adherence to regulatory
requirements of DGCA, procedures and policies and performance of work is in
accordance with the Company’s standards.
2.4 Cabin Crew Members Checklist (F/C and E/Y Cabin Crew)
BRIEFING
▪ Report to the Briefing Room as per assigned reporting time
▪ Check Crew Email System for any notifications, circulars etc.
▪ Check with the Briefing Officer for any changes or updates to the flight
movement.
▪ Attend pre-flight briefing session
▪ Receive working and emergency position for the flight
▪ Answer questions on safety and emergency issues and service procedures as
required
▪ Proceed together with other Cabin Crew Members to the Airport immediately
after completion of the pre-flight Briefing session.
GROUND DUTIES (Prior To Pax Boarding)
▪ Complete check list of all emergency equipment and facilities allocated within
assigned zone of the aircraft and forwards clearance of checks to the Cabin
Crew In Charge (signing the cabin crew checklist clearance form), highlighting
any deficiencies that may affect the operation of the flight.
▪ Ensure location of first aid equipment and procedure for use.

▪ Start pre-flight cabin preparations as assigned in the service duty roster such
as checking the number of meals, newspapers, magazines and other cabin &
galley equipment, preparing hot and cold towels, coffee, etc and ensuring the
cabin is clean and tidy to receive passengers.
▪ Cabin Crew in charge of open doors to check steps and gates are safely
positioned and secured.
▪ Ensure all cabin dividers and curtains are opened and secured with straps.

CABIN CREW MANUAL
GROUND DUTIES (During Pax Boarding)

▪ Receive passengers and check boarding cards – Passenger without
boarding cards should be immediately referred to Ground Handling staff.
▪ Assist passengers, direct them to their seats and help stowing their hand
luggage.
▪ Ensure all passengers are seated before closing doors. F/C & J/C Cabin
Crew to liaise with Cabin Crew In Charge to ensure number of passengers
as per load sheet.
▪ Closes cabin doors as directed by the Cabin Crew In Charge after Captain
permission is obtained. Ensures doors are properly closed and locked.
▪ Change door mode selector to arm as directed by the Cabin Crew In
Charge through the PA system.
▪ Cross check mode selector of the opposite door.
GROUND DUTIES (After Pax Boarding)

▪ Perform assigned cabin service duties.
▪ Prepare for demonstration; the demonstration is videotaped. However,
cabin crew must be prepared in case of any video failure or non availability
of video demo on some aircraft types. No movement in the cabin during
demonstration.
▪ Complete pre-take off Cabin Checks after demonstration.
▪ Ensure that each passenger who is seated next to an emergency exit is
informed and made aware of how to operate that exit, should an emergency
situation occurs.
▪ Ensure that all hand luggage and loose items in the cabin are properly
stowed.
▪ Ensure that window blinds are open prior to take-off.
▪ Pass zone clearance to zone responsibles (right side cabin crew).
▪ Pass Zone clearance to the Cabin Crew In Charge (Zone responsibles).
▪ Take assigned seat for take-off & ensure seat belt/shoulder harness
strapped.
▪ Cabin Crew Movement during taxiing should only be limited to performing
safety related duties.
IN FLIGHT DUTIES - Seat Belt Sign Off

▪ Responsible for safety procedure in his/her zone of aircraft and the efficient
evacuation of the zone in the event of emergency landing on land or at sea.
▪ Perform assigned cabin service duties and observes food hygiene
regulations as stipulated in the Service Manual.
▪ Check toilets for any abnormalities like smoke, fire, etc. every 15 mins.
▪ Ensure aisles, doorways are kept clear and free from any obstructions at all
times. Avoids hanging any items blocking the exits.
▪ Remain alert at all times & inspect respective cabin zone every 15 mins.

CABIN CREW MANUAL
IN FLIGHT DUTIES - Seat Belt Sign Off (continued)

▪ Designated Cabin Crew responsible to conduct cockpit service should visit
cockpit every half an hour, taking care not to dazzle the cockpit with bright
lights from the cabin or the galley when entering the cockpit.
▪ Ensure cockpit door is kept closed.
▪ Render first aid in medical emergencies whenever needed.
▪ Check passenger and passes clearance to zone responsible for turbulence.
▪ Zone responsible to check passengers and pass zone clearance to the
cabin crew in charge in case of turbulence.
▪ Respond to passenger requests for services to ensure their comfort as
stipulated in Service Manual.
▪ Carry out other similar or related duties such as providing special care and
assistance to mothers with children, sick and/or invalid passengers.
▪ Report any unserviceable or missing emergency or service equipment
encountered during the flight to the cabin crew in charge.
▪ Refer problems to Cabin Crew In Charge.
IN FLIGHT DUTIES - Before Landing seat belt sign ON

▪ Ensure all landing preparations are completed.
▪ Pass zone checks completed clearance to the zone responsible.
▪ Zone responsible to pass Zone clearance to the Cabin Crew In Charge.
▪ Take assigned seat for landing & ensure seat belt/shoulder harness
strapped.
AFTER LANDING DUTIES - During Taxiing

▪ Remain seated and ensure passengers are also seated. Cabin Crew
movement during taxing should only be limited to performing safety related
issues.
▪ Upon flashing of seatbelt sign twice by the Captain at the final stage of the
flight just prior to the aircraft coming to a complete stop at the gate,
assigned Cabin Crew are to move to the partition to control pax movement.
AFTER LANDING DUTIES - Arrival at the Parking Bay
▪ Change mode selector to disarm as directed by the Cabin Crew In Charge
through the PA announcement. (Cabin Crew In Charge of exits/doors
depending on each aircraft type).
▪ Pass mode selector clearance to the Cabin Crew In Charge (Right Side
cabin crew only) through the cabin interphone system.
▪ Give clearance to the ground staff to open cabin doors. Doors to be opened
from outside only.
▪ Ensure that the stairs or aerobridge are properly positioned before
authorizing disembarkation.
▪ Assist passengers’ disembarkation from assigned position.

CABIN CREW MANUAL
AFTER LANDING DUTIES - After Passengers Disembarkation

▪ Check Cabin and toilets for any abnormalities before leaving the aircraft.
▪ Report unserviceable or missing emergency equipment or any other aircraft
equipment to the Cabin Crew In Charge.
▪ Ensure that the cabin is cleared from any remaining headsets, blankets, and
CRD’s restowed to its original location.
▪ Receive clearance from Cabin Crew In Charge to leave the aircraft. (Cabin
Crew should leave the aircraft after the Captain of the flight).
▪ Proceed to immigration and customs and complete necessary clearance
formalities. (All Cabin Crew to proceed together as one team).
▪ Use company transport and report to dispatch office
▪ Use company transport and proceed to the accommodation provided by the
company (at outstation layovers).
AFTER LANDING DUTIES - Arrival to the Briefing Room
▪ Check Crew Email System for any notifications, circulars etc (at main base).
AFTER LANDING DUTIES - Arrival to the Hotel at Outstations

▪ Check in at the hotel reception and collect room key and meal allowance.
▪ Receive from the Cabin Crew In Charge information of the wake-up and pick
up time for the next departure date.

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Intentionally Left Blank

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2.5 Cabin Crew In Charge Duties & Responsibilities

Report to the Captain in Command on board the aircraft and to the Group Leader in the office.
Basic Functions:
Responsible for the presentation of safety instructions to passengers and the
coordination of emergency procedures and disembarkation in emergency landings
on land or at sea in accordance with the requirements of the Kuwait DGCA.
Supervise and monitor the activities of cabin crew on board in providing full range
of services to passengers on all types of aircraft as designated by the company,
and in accordance with cabin services procedures and international airline
standards. Liaise with Group Leaders on problems incurred during flight operation
and reports in the Voyage Report.
As per DGCA requirements, an In-Charge Cabin Crew Member should be
assigned on each passenger carrying flight.
a) Supervises the activities of assigned personnel on a particular flight.
b) Conducts the pre-flight briefing to all Cabin Crewmembers, outlining the flight
details, sectors, stopovers, time difference and passenger load configuration.
Highlight requirements of particular passengers such as invalid, sick
passengers, VIP’s, or commercially important passengers (CIP’s),
unaccompanied minors, and any other requirements for special meals,
indicated in the passenger information list (P.I.L).
c) Delegates various duties and positions to the Cabin Crew Members.
d) Ensure Cabin Crew filling the Document Check Form acknowledging the
availability of their documents such as passports, ID cards, Crew Member
Certificates, Emergency License and Medical certificates etc. CCI to conduct
random check during their pre-flight briefing session.
e) Ensures Cabin Crew Members safety knowledge by asking questions on
emergency and evacuation procedures, regulations and first aid.
f) Ensures all cabin crew complete their respective checklists for their assigned
positions. Spot checks all relevant equipment is available and serviceable.
Examines all the checklists.
g) Contacts Ground Handling, Catering and Engineering staff on any problems,
such as missing equipment, items, meals, or the unserviceability of galley
areas.
h) Ensures check of all emergency and safety equipment. Informs the Captain of
any “no go” items that are identified in checklists and actively progresses
rectification of defects with appropriate department.
i) Inform the Captain and Ground Handling when cabin is ready to receive
passengers in order to begin boarding.
j) Ensures every assistance is given to passengers during embarkation and
provides special assistance where indicated by the P.I.L.

CABIN CREW MANUAL
k) Ensure collecting General Declaration "GD" from Briefing and check the same
properly since no handwritten corrections, addition or crossing on the GD will
not be accepted by the Immigration Authorities at the Airport for departure and
arrival. In case of any amendment while on board, ensure receiving GD from
Ground Handling Coordinator along with the ship’s papers and cargo manifest.
Checks on the GD the names of the Flight Crew and Cabin Crew are recorded
correctly, obtain Captain’s signature for documents and other Kuwait Airways
documentation to be handed over after landing at the next station. Inform the
Captain when cabin is ready for take-off and carries out standard
announcements and safety briefing. Ensures that the passenger safety briefing
is given in Arabic and English languages.
l) Whenever the safety briefing is insufficient for a passenger because of that
passenger's physical, sensory or comprehension limitations or because that
passenger is responsible for another person on board the aircraft, the Cabin
Crew In Charge shall ensure that the passenger is given an individual safety
briefing.
m) Monitors the service provided during flight ensuring each Cabin Crew carries
out their duties as per their respective pre-assigned positions on board. Such
as providing newspapers, magazines, headphones, and promotional gifts
appropriate to the class, serving drinks, heating, preparing and serving meals,
and ensuring that the cabin is clean and tidy.
n) Assists Cabin Crew as required to carry out their duties and performs specific
duties according to their duty roster depending on type of aircraft. Attends to
passenger inquiries or problems and in general, ensures that service, comfort
and safety of the passengers are as per the standard required by the
Company. Keep Captain informed of any problems either with equipment in
the cabin, Cabin Crew, passengers or Entertainment defects in IFE log book
o) Completes voyage report with all flight details, deck and cabin crew names,
passenger load and identify any problem incurred and comment on the cabin
crew when applicable. Obtains signature of the Captain, identifies aircraft
defects in the Cabin Defect Log book, such as damaged seats, carpets or
unserviceable boilers or galley equipment etc.
p) Monitor the standard of behaviour of cabin crew on board, upon arrival to the
hotel at outstation allocating rooms and advising cabin crew of any change in
schedule during stopovers, advising Quality Control – Procedure & Service
Group of any problems that needs attention, submits reports on cabin crew
conduct and makes recommendations for disciplinary action or issue of
commendations, etc.
q) Ensures in the event of an emergency and where time and circumstances
permit, that all passengers are given an emergency briefing in accordance
with the requirements of the Kuwait DGCA.
r) Liaises with the security personnel and Ground Handling staff at Kuwait and
outstations.

CABIN CREW MANUAL
2.5.1 Cabin Crew In Charge Duty Checklist

BRIEFING
▪ Report to the briefing room as per assigned reporting time
▪ Check Crew Email System for any notifications, circulars etc
▪ Check with the Briefing Officer for any changes or updates to the flight movement
and receive flight papers.
▪ Conduct pre-flight briefing session.
▪ Present CDL to the operating Captain.
▪ Ensure Documents Check Form filled by all Cabin Crew members.
▪ Cabin Crew In Charge to be in possession of the emergency manual & to use the
emergency questionnaire hand-out to check the 'safety' knowledge of cabin crew.
▪ Assign duties to additional cabin crew, if carried.
▪ Check cabin crew appearance & collect necessary forms.
▪ Check with the Briefing Officer any changes or updates to the flight movement
and proceed to airport accordingly
GROUND DUTIES (Prior To Pax Boarding)

▪ Check reporting time at gate & time gate opened.
▪ Check if Z1 staff available for clearance to board.
▪ Check emergency equipment, availability of CDL, IFE, DVDs etc.
▪ Check contents of the On Board Library.
▪ Ensure sales trolleys are checked in presence of Security Staff & Cabin Crew In
Charge.
▪ Check Catering items against crew checklist, sign forms & state clearance time.
▪ Pass cabin ready clearance for boarding to the Ground handling staff – 35 mins
before STD on wide bodied aircraft except B747 – 40 mns and 30 mins before
STD on A320 narrow bodied aircraft.
▪ Sign Flight Release Form and mention cabin ready clearance time
▪ Instruct Cabin Crew to be ready for passenger boarding
GROUND DUTIES (During Pax Boarding)

▪ Ensure all cabin crew are in their positions & monitor boarding in all classes.
▪ Assist passengers during boarding.
▪ Ensure pax are properly greeted & assisted promptly.
▪ Check actual number of infants on the load sheet to ensure that the same do not
exceed the number of infant life jackets available on board. If the number of
infants exceeds the number of infant’s life jackets, inform the Captain and liaise
with the Ground Engineer to avail additional required infant life jackets.
▪ Liaise with Ground Handling staff regarding bulky hand luggage.
▪ Check PIL available, distribute to each galley/class & receive ship papers.
▪ Ensure no. of R/C or F/C & J/C passengers as per the Load sheet and PIL

CABIN CREW MANUAL
GROUND DUTIES (After Pax Boarding)

▪ Inform Cabin Crew to start ground service
▪ Ensure all passengers are seated & all carry on baggage are properly stowed &
secured before closing doors.
▪ Close cabin doors after obtaining Captain Permission and ensure door properly
closed and locked.
▪ Conduct the Mode selector announcement for all Cabin Crew Members to
change mode selector to “Arm” position.
▪ Change mode selector and Cross check mode selector of opposite door.
▪ Conduct Pre-take off Announcement.
▪ Ensure that the 3rd language announcement related to pre-safety demo is
conducted
▪ Prepare and start pre-flight safety demonstration announcement
▪ The demonstration is videotaped. However, cabin crew must be ready in case of
any video failure or non-availability of video demo on some aircraft type. No
movement in the cabin during demonstration.
▪ Ensure that Cabin Crew are not moving in the cabin during safety demo & they
are seated after passing Zone clearance.
▪ Ensure pax are complying with safety instructions i.e. cellular phone usage,
securing baggage, seat belts fastened, etc.
▪ Receive clearance from zone responsible and cross check to ensure that cabin
crew pre-take off checks have been completed.
▪ Dim the Cabin lights for take-off.
▪ Conduct announcement for all Cabin Crew to take their seats for take-off.
▪ Pass Cabin Clearance to the Captain by pressing the Cabin Ready Switch.
▪ Take respective station with seat belt and shoulder harness properly fastened.
▪ Cabin Crew Movement during taxiing should only be limited to performing safety
related duties
IN FLIGHT DUTIES – Seat Belt Sign Off
▪ Conduct the necessary after take-off service announcement.
▪ Switch ON IFE (when applicable) after the Seat belt sign is OFF
▪ Show In-flight video magazine tape, if applicable & other entertainment tapes.
▪ Liaise with the cockpit crew for passenger’s services and other possible
problems or issues.
▪ Distribute children give-aways & ensure R/C or F/C & J/C give-aways
distributed.
▪ Ensure meals in all classes are properly heated & that service conducted as per
procedure.
▪ Ensure Cabin Crew are explaining meal choices & accompaniments to pax.
▪ Ensure the 2nd round of T/C is offered (R/C or F/C & J/C)
▪ Dim cabin lights after completion of service (on night flights).
▪ Ensure Cabin Crew are maintaining the aisles, emergency exits and doorways
clear at all times and free from any obstructions.
▪ Remain alert at all times and ensure that Cabin Crew Members are inspecting
the cabin and toilets in their respective zone every 15 mns.
▪ Check toilet cleanliness (every 15 mins) & ensure smoke detectors are not
tampered with.

CABIN CREW MANUAL
IN FLIGHT DUTIES – Seat Belt Sign Off (continued)

▪ Render first aid in medical emergencies when needed
▪ Ensure Cabin Crew are in contact with pax & calls answered immediately.
▪ Conduct Turbulence announcement whenever seat belt sign is switched on
during the flight.
▪ Receive and ensures zone responsibles are passing the zone clearance to
the Cabin Crew in charge for turbulence.
▪ Pass cabin clearance to the Captain for turbulence.
▪ Avoid cabin crew gathering/talking loudly in galleys & rough handling of
galley equipment
▪ Ensure patrol service conducted in all classes when applicable
▪ Identify any defects or snags and any unserviceable or missing emergency
equipment and enter in the Cabin Defect Log – “CDL” and inform captain to
enter same in the Technical Log book as deemed necessary by the captain
of the flight.
▪ Collect feedback about the services, Catering uplift, etc. from all R/C or F/C
& J/C pax & some E/Y and thank them for choosing KAC.
▪ Respond to passenger requests for services to ensure their comfort
▪ Ensure landing cards are distributed & cabin crew are assisting pax
ON NIGHT FLIGHTS
▪ Ensure cabin crew are not talking loudly, handling galley/cabin equipment
roughly & refrain from making unnecessary calls on interphone
▪ Delay the 2nd service as long as possible to avail maximum rest for pax.
▪ Ensure R/C or F/C & J/C crew are checking on long haul night flights, with
F/C & J/C pax if they wish to be awakened for 2nd service & place “Do Not
Disturb” sticker accordingly.
INFLIGHT DUTIES – Before Landing Seat Belt Sign On

▪ Check contents of the On Board Library & report any missing manuals/forms
▪ Conduct Pre-landing safety announcement.
▪ Switch the IFE Off. On new fleet close flight after pax disembarkation
▪ Ensure Cabin Crew collecting E/Y headsets, lotions, newspapers &
magazines
▪ Inform Captain about any wheelchairs, if needed.
▪ Ensure pax are complying to safety instructions i.e. cellular phone usage,
securing baggage, seat belts fastened, etc.
▪ Ensure Cabin Crew are complying with the pre-landing instructions.
▪ Ensure zone responsibles are passing the zone clearance for landing.
▪ Conduct the announcement for all Cabin Crew to take their seats for landing.
▪ Ensure cabin crew are seated after passing Zone clearance.
▪ Give Cabin clearance to the Captain.
▪ Dim the Cabin lights in preparation for landing
▪ Take respective station with seat belt & shoulder harness properly fastened.

CABIN CREW MANUAL
AFTER LANDING DUTIES – During Taxiing:

▪ Conduct the Arrival safety announcement or play the pre-recorded Arrival safety
announcement immediately after touch down
▪ Ensure all Cabin Crew Members & passengers remain seated till complete stop
of the aircraft. In case passengers are standing up in the cabin repeat
announcement for passengers to remain seated.
▪ Ensure during taxiing that cabin crew movement is restricted in the cabin unless
performing safety duties.
▪ Ensure upon flashing of seatbelt sign twice by the Captain, assigned Cabin
Crew to proceed to the partition to control pax movement.
AFTER LANDING – Arrival at the Parking Bay

▪ Adjust Cabin lights to bright.
▪ Conduct the announcement for all Cabin Crew Members to change mode
selectors to “Disarm” as soon as the seat belt sign is switched off.
▪ Change mode selector if in charge of exits/doors depending on aircraft type.
▪ Pass clearance to the ground staff to open cabin doors. Doors to be opened
from outside only.
Note: If any door is to be opened from inside, appropriate permission should be obtained
and the Cabin Crew in Charge and the Cabin Crew Member responsible for the door must
be present next to it. If door 1L is opened from inside CCI & another Cabin Crew must be
present.
▪ Ensure that the stairs or aerobridge are properly positioned before authorizing
disembarkation.
▪ In case aircraft is parked outside the airport terminal, ensure that a Ground
Handling Staff is available outside the aircraft to monitor and control safe
movement of passengers before allowing any passenger to disembark
▪ Assist passengers in disembarkation from assigned position.
▪ Carry out other similar or related duties such as providing special care and
assistance to mothers with children, sick and/or invalid passengers
▪ Ensure cabin crew are in their position farewelling pax.
AFTER LANDING DUTIES – After Passengers Disembarkation

▪ Physically ensure that all mode selectors are disarmed.
▪ Ensure that the Cabin Crew Members are checking the Cabin and toilets for any
abnormalities before leaving the aircraft.
▪ Check cabin headsets, newspapers, magazines bags sealed & CRDs restowed
& check toilets
▪ Check galleys-ensure all dry stores & beverages are sealed; give aways & tool
kit checklists completed & sales trolleys properly sealed.
▪ Report any unserviceable or missing emergency equipment and enter defect in
the CDL Log Book and inform Captain to enter same in the Technical Log book
as deemed necessary.
▪ Obtain Clearance from Captain to leave the aircraft.
▪ Pass clearance to the Cabin Crew to leave the aircraft. (Cabin Crew should
leave the aircraft after the Captain of the flight).

CABIN CREW MANUAL
AFTER LANDING DUTIES – After Passengers Disembarkation (continued)

▪ Proceed to the immigration and customs and complete necessary clearance
formalities. All cabin crew to proceed together as one team.
▪ Use company transport and report to Dispatch office.

▪ Use company transport and proceed to the accommodation provided by the
company (at outstations).
AFTER LANDING DUTIES - ARRIVAL TO THE BRIEFING ROOM

▪ Check Crew Email System for any notifications, circulars etc (at main base).
AFTER LANDING DUTIES - Arrival to the Hotel at Outstations

▪ Check in at the hotel reception for the cabin crew accommodation and
allowances
▪ Collect accommodation key and allowances
▪ Inform Cabin Crew of the assigned wake-up and pick up time on the next
departure date.
GROUND DUTIES: Items To Be Checked For Transit Or Turn-Around Flights

▪ Liaise with Capt. & conduct announcement (re-fuelling & transit pax to return
to their original seats if applicable).
▪ Liaise with Ground Handling staff for needed A/C cleaning & catering
requirements.
▪ Ensure Catering uplift as per pax load & liaise with Ground Handling staff
accordingly.
▪ Ensure Cabin Crew presence in the cabin checking seat pockets, ashtrays &
cabin cleanliness & restowing headsets, CRD’s, pillows, blankets, etc. &
attending to pax requests.
▪ Ensure all Cabin Crew are in their positions & monitor boarding in all
classes.
▪ Ensure that pax are properly greeted & assisted promptly.
▪ Receives GD, ship papers, load sheet, and distribute PIL to galley
attendants.
▪ Inform cabin crew to start ground service & monitor performance.
2.5.2 Liaison with Staff from Other Departments at Kuwait Airport and Outstations
It is the duty of the Cabin Crew In Charge to liaise with Ground Handling staff,
Engineering Staff, Catering Officers, Immigration staff etc at Kuwait Airport and
Outstations and to keep the Captain informed of all incidents that occur on the
aircraft.

CABIN CREW MANUAL
2.5.3 Relationship between Commander and Cabin Crew in Charge

Briefing of Cabin Crew in Charge
The Commander will brief the Cabin Crew In Charge before the flight in regards to
the following:
Anticipated weather, anticipated flying conditions, flight time, altitudes and any
other information necessary for the flight including information on unserviceable
equipment or abnormalities affecting passengers.
The Cabin Crew In Charge may brief other cabin crew members, as necessary
including communication, emergency, safety and other procedures affecting the
flight. In order to ensure that the aircraft commander and his crew are fully aware
of their respective duties and responsibilities during the vital take-off phase,
particularly in the event of a malfunction or emergency occurring, it is essential
that a standard form of briefing be carried out prior to take-off.
i) On board prior to passenger embarkation
The Cabin Crew in Charge should:
a) Check Cabin Defect Log Book for any defects and ensures that they have
been rectified.
b) Report to the Captain, introduce himself/herself, informing him of the number
of cabin crew and validity of licences including his/her licences to be available
for Captain’s inspection (details of cabin crew travelling DHD or SNY etc. are
also to be provided). CCI to hand over a copy of G.D informing Captain of any
special case passengers (VIP’s, CIP’s, UM’s, invalids etc.).
c) Inform Captain that all emergency equipment have been checked. Give
clearance to the cockpit about emergency equipment and any unserviceable
equipment.
d) Obtain flight information from the Captain (flying time, altitude).
e) Give clearance to Captain for catering, cabin cleaning and security checks
completion and advise “ready for passenger boarding”, and to note (Cabin
ready for boarding time).
When entering the Cockpit, The Cabin Crew In Charge should wait if the Deck
Crew are engaged in radio communication or otherwise busy, before giving the
clearance, and leave the cockpit only after clearance is acknowledged by the
Deck Crew.
ii) After passenger embarkation
CCI shall close the doors when all traffic formalities are completed after
obtaining necessary permission from the Pilot in Command and shall make the
announcement for Cabin Crew to change the mode selector.
Cabin Crew will “ARM” the doors when the aerobridge and/or steps have been
removed. The Cabin Crew in Charge will confirm action taken and doors
armed to the Deck Crew when passing the “Cabin Secured” clearance/report.
Conduct pre-take off passenger safety briefing. (Demonstration is Videotaped
however, Cabin Crew to be ready in case of any video failure, remind cabin
crew of demo positions).
Prior to take off, Cabin Crew in Charge will make a PA Announcement, to all
Cabin Crew members, to be seated for take-off.

CABIN CREW MANUAL
iii) Before Take-Off or Landing: Cabin preparations

Cabin preparation must be completed as under:
a) All passengers have correctly fastened their seat belts
b) All reclining seats are in upright position and folding tables stowed
c) All hand baggage are stowed
d) All trolleys are stowed, latched properly and galleys secured.
e) Exit and escape slides are unobstructed
f) Exit doors are armed
g) Passenger briefing completed
h) Cabin lights dimmed at night in order to improve the night vision of Cabin
Crew and passengers
Cabin preparation completion should be reported to the Commander. This
report may be communicated to the Commander by.
iv) In-flight
a) To coordinate with the cockpit and provide notifications when any safety
related situation, any abnormalities or medical emergencies including
Cabin Crew sickness / injury / incapacitation has been identified in addition
to any service problems.
b) In case of layover, to fill the necessary documents and ensure that all
Cabin Crew have done the same. Copy of General Declaration and hotel
accommodation forms (if applicable) are kept for hotel formalities.
c) To enter discrepancies related to the cabin emergency equipment or other
unserviceable items in the Cabin Defects Log. Inform the Cockpit of the
same, to enter necessary defect/discrepancy in the Technical Log.
d) To ensure that all necessary documentation is completed and voyage
report signed by the Captain. Irregularity report shown to the Captain, if
required.
e) To remind Captain of any wheelchair or stretcher etc. 40 mins before
landing. To give cabin clearance to the Cockpit.
v) After landing
a) When ‘seat belt sign’ goes off, to conduct the mode selector announcement
and receive clearance on the interphone.
b) To select mode selector to “DISARMED” on Airbus and “MANUAL” on
B747 & B777.
c) At transit stations, if passengers are on board, to ensure that the necessary
precautions are taken during re-fuelling and conduct relevant
announcement.
d) To obtain clearance from Captain before disembarkation.
vi) Layovers
a) On departure day, to ensure that all Cabin Crew report to the hotel lobby
15 mins before pick up time, settle all hotel bills, transfer luggage to
transport. Advise Captain when all Cabin Crew have boarded.
b) To report to aircraft 1 hr before STD.
c) To advise Captain when all Cabin Crew have boarded the aircraft and
inform him about cabin crew documentation.

CABIN CREW MANUAL
2.6 Flight Services Supervisor Duties & Responsibilities:

Reports to the Group Leader 7.
Basic Functions:
Monitor performance, approach, standard of service and appearance of all
trainees for either basic or promotional training on all types of aircraft, ensuring
they are fully aware of the requirements of each position, including appropriate
safety regulations, tact and skilfulness required to carry out assigned task.
Perform route checks to observe services provided to passengers and advise
Quality Cabin –Services & Procedures Group of checks conducted on board.
a) Monitor and control in-flight training of assigned staff, covering basic and
promotional training, to First Class or Cabin Crew In-Charge, to ensure their
knowledge of safety regulation and service procedures is up to the level
required for respective positions.
b) Discuss training profiles of assigned trainees with the group leader who
assigns the minimum required flights, sectors and forms of services to be
covered, to ensure all relevant aspects of service required by that position are
covered prior to departure of a flight. Discuss training with trainees and
ensure they are fully briefed on all requirements.
c) Complete pre-flight check list with the trainees and ensure they are aware of
the panel and emergency equipment in assigned area, check galley, number
of meals, and storage locations of various items such as headsets,
newspapers, carry cots, blankets or additional in-flight equipment, before
takeoff. Observe handling of passengers by the trainee during flight,
d) Checking of meal service provided, awareness of different types of meal
services, handling and presenting food, operating equipment, etc. Control
duty free trolley and respective checklists. Monitor their knowledge of
procedures in completion of various documents and tact, skilfulness and
confidence shown when dealing with passengers. Observe cabin crew
approach and attitude during embarkation, disembarkation and stopovers.
e) Submit final reports for basic and promotional training, highlighting strengths
and weaknesses in specific areas and noting any particular problems that
may have occurred, ensuring knowledge and safety and emergency
regulations and other technical matters are in accordance with Company’s
standards. Recommend clearance or further training as required.
f) Carry out routine checks as required by management or Quality Control,
observing on particular sectors, cabin services including standard of food,
quality of service, galleys, handling of equipment, cabin crew approach and
attitude to passengers. Submit reports outlining problems and recommending
appropriate action. Refer particular problems with certain crew to the Group
Leader.

CABIN CREW MANUAL
g) Evaluate overall performance and attitude of Cabin Crew during

flights/stopovers, as required by Group Leaders, in order to assess their
standards. This includes Cabin Crew trainees prior to employment
confirmation and acceptance, reporting on performance of Cabin Crew,
Cabin Crew In Charge consequent to their promotion to the next highest
level.
h) Participate as required, in Cabin Crew duties on particular flights as a
Cabin Crew In Charge during summer schedule or in rush periods.
i) Carry out other similar or related duties such as completing Ground
Handling, Engineering and Catering discrepancy reports and check
appearance, uniform and standard equipment of Cabin Crew, etc.
2.6.1 FSS Forms: Forms completed by FSS
The forms required to be completed by the Flight Services Supervisors depending

on the position operated on the flight include:
When operating Route Check flights:

a) Route Checks Form i.e. Service forms.
b) Cabin Crew Manual Check Form
c) Appearance & Samsonite Check Form (whenever applicable)
d) Cabin Appearance Form
When operating Training flights:

e) Cabin Crew Clearance Form

CABIN CREW MANUAL
2.7 Crew Reporting Time to Duty:

All Cabin Crew Members
a) At KWI Base:
All Cabin Crew Members should report to the Briefing Room
Wide Bodied Aircraft Narrow Bodied Aircraft

A330 - B777 & B747 A320
1hr 50 before “STD” 1hr 35 before “STD”
Cabin Crew Reporting
Scheduled Time of Scheduled Time of
to Briefing
Departure Departure
Wide Bodied Aircraft

B777
to Briefing for KU117 2 hrs 05 before “STD” Scheduled Time of Departure
Sector KWI-JFK
b) At Outstations:

A330 - B777& B747 A320
1hr before “STD” Scheduled Time of Departure
to the aircraft
c) VVIP/VIP Flights:
- For flights KU001/KU002/KU003: Cabin Crew members should report to
the Briefing Room 3 hours before STD unless advised to report earlier.
- Other VIP flights: Cabin Crew Members should report to the Briefing Room
2 hours 30 minutes before STD.
Note:
When reporting for a flight or standby duty, Cabin Crew Members should sign the Reporting
Sheet available at the Briefing Counter and confirm that all his/her documents are valid to
operate the flight and that they are in possession of an updated Emergency Training Manual.

CABIN CREW MANUAL
2.8 Pre-Flight Cabin Crew Briefing Session Guidelines - Briefing Time 20 mins on wide
bodied aircraft and 15 mins on A320.
All Cabin Crew Members shall attend the pre-flight Briefing session headed by the
Cabin Crew In Charge and conducted prior to each flight departure. The briefing
session is conducted in the Briefing Room at Kuwait and on board the aircraft or
at the gate (if space permits) at outstations.
During the briefing session, Cabin Crew In Charge should give utmost importance
to the safety issues and highlight the service procedures and major changes as
well as the latest circulars and notices.
The Briefing Guide contains most of the service and regulatory requirements
pertaining to the flight and should be used as a guideline reference when
conducting pre-flight briefing session.
Cabin Crew In Charge to Cabin crew, FSS, Air Chef if carried &
Cabin Crew to Cabin Crew in Charge.
Introduction and
Flight No., A/C registration, sector, flying time, time difference,
Flight Information
Captain’s name, pax load, special care pax, VIP, Ums, Medical
cases as per telex copies received from briefing etc.
CCI to ensure filling of the Cabin Crew Document Check form by
Documents all cabin crew / Visa if applicable. CCI to check randomly Cabin
Crew documents.
Assign Cabin Crew positions, Sales Team and A/H for Security
Working Positions
Check
Revise and check Cabin Crew Members, knowledge of
Emergency
Emergency and First Aid using the circulated questionnaire
Revision
handout. Assign safety duty for additional crew
Ask cabin crew if all working equipment, Aprons, serving jackets
Working
etc are carried.
Equipment Manual
Ask Cabin Crew if updated Emergency Manual & announcement
& Circulars
booklet are carried.
Clearances to be passes for take-off, landing and turbulence.
Ensure all cabins and exits are cleared, overhead bins closed,
Clearances
galleys are secured & window shades open. Cabin Crew to be
seated after passing clearance.
Type of service offered & sequence i.e. hot Meal, Hot Breakfast,
Service Sequence
Light Meal etc.
Cabin Crew to maintain an excellent standard of appearance at all

Appearances times during the flight from Briefing to Briefing especially during
transit. etc,
Cockpit Door Cockpit door security procedures to be strictly followed

CABIN CREW MANUAL
Destination Revise with the Cabin Crew the destination country law including
Country Law customs, immigrations, or any other special requirements
To be treated as a normal pax & if there is any conflict, CCI to be

Z1
informed immediately to liaise with the Z1 leader
Additional Cabin CCI to ensure assigning extra cabin crew safety duties and to
Crew ensure that he/she is aware of their task
Note:
1) Cabin Crew In Charge should utilize the time allotted for the Briefing to the maximum by
covering all the points listed in the Briefing Guide and be well aware of the appointed time
to depart from Briefing and report to the aircraft on time to avoid any delay to the flight
departure.
2) In case of any cabin crew shortage, Cabin Crew In Charge should not wait in the briefing
for the arrival of the standby cabin crew but to proceed immediately to the aircraft to avoid
any delay in departure. Standby cabin crew will follow.
3) If any Cabin Crew fails to attend the briefing because of his/her late arrival to the briefing
room or is absent, the CCI is responsible to inform Dispatch Staff and report the incident.
2.8 Cabin Crew Member Document Checks by the Cabin Crew In Charge
i) Ex KWI & Ex Outstations:
a) All Cabin Crew should sign the Flight Information/Attendance Sheet available
inside the briefing room and the completed sheet should be attached to the
Voyage Report back to KWI.
b) The CCI to ensure all cabin crew filled the document check form by marking
ticked column i.e. Rank/Name/Staff no. /Passport & Residency, KAC ID etc
and signed accordingly acknowledging the availability/validity of their
documents.
c) In case of any Cabin Crew found his/her document missing or expired, Ex.
KWI, the CCI should liaise with the dispatch staff to offload and replace the
Cabin Crew concerned. However, Ex. Outstation CCI should inform the
Operating Captain and liaise with the Ground Staff to amend the GD for the
concerned Cabin Crew to return as DHD back to KWI.
d) Upon reporting to the aircraft, the CCI should present his /her documents to
the Operating Captain for verification and hand over the document check
form to the Captain confirming that all the Cabin Crew documents (Operating
or DHD/ SNY) are available and valid.
e) Cabin Crew should inform CCI if carrying any pencil memo regarding any
missing items or medical issue i.e. wearing corrective lenses, carrying an
extra set of spectacles (eye glasses) etc. Should any cabin crew fail to meet
the restricted mentioned on the Medical Certificates, the said cabin crew
should not be accepted to operate the flight. In case of any changes that
might arise regarding the medical status of the cabin crew due to an
operation after the issue of the medical certificate, the cabin crew concerned
should immediately refer to KAC Medical Centre to update the conditions
stipulated on the Medical Certificate.

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INTENTIONAL LEFT BLANK

CABIN CREW MANUAL
2.10 Cabin Crew Complement - Reference Table

A) B777: The minimum safety requirement is 10 cabin crew members for B777
For service purposes the following cabin crew complement will apply:
Total
Sectors Distribution
Crew
Gulf (JED & DXB) , Middle East, Cabin Crew In Charge +
14
Europe 6 (F/C&J/C) + 7 E/Y
Short Gulf Sectors i.e. BAH – DOH
Cabin Crew In Charge +
– DMM – RUH & Intermediate 12
6 (F/C&J/C) + 5 E/Y
sectors DXB – MCT – DXB only
Indian Sub-Continent 13
6 (F/C&J/C) + 7 E/Y
2 Cabin Crew In Charge +
US Sectors & Far East 14
6 (F/C&J/C) + 6 E/Y
B) A330:The minimum safety requirement is 8 Cabin Crew members for A330

Total
Crew
Gulf (JED & DXB) , Middle East, Cabin Crew In Charge +
12
Europe & US Sectors 6 (F/C&J/C) + 5 E/Y
Short Gulf Sectors i.e. BAH – DOH
– DMM – RUH & Intermediate 11
6 (F/C&J/C) + 4 E/Y
sectors DXB – MCT – DXB only
Indian Sub-Continent 10
4 (F/C&J/C) + 5 E/Y
C) A320: The minimum safety requirement is 4 cabin crew members.

Total
Crew
All Sectors 5
2 J/C + 2 E/Y
D) B747- 400: The minimum safety requirement is 12 cabin crew members.

For service purposes the following cabin crew complement will apply
Total
Crew
All Sectors 14
6 (F/C&J/C) + 7 E/Y

CABIN CREW MANUAL
2.11 Cabin Crew Positions & Requirements

2.11.1 Cabin Crew In- Charge Requirement
A Cabin Crew In Charge is required on all flights carrying passengers. The Cabin
Crew in Charge should have prerequisite amount of experience as an operating
Cabin Crew member and completed the ground CCI promotional course as well
as should be cleared by a Flight Services Supervisor following In- flight training
before operating as CCI.
In case of CCI incapacitation, sickness, inflight rest period or non-availability for
whatsoever reasons on board the flight or ex. Outstations, CCI duties shall be
delegated to a crew member who has undergone CCI’s training course or to the
most senior Cabin Crew Member will take over the flight. Ex. KWI a new CCI shall
be made available to operate the flight.
2.11.2 Assignment of Cabin Crew In-Flight positions

Cabin Crew In-Flight working positions are distributed by the Cabin Crew In
Charge during the pre-flight briefing session as per the following:
i.) R/C or F/C & E/Y Cabin Crew
a) Positions to be distributed as per the rank & operating experience of cabin
crew members.
b) Priority of the sales position is given to the sales team Cabin Crew in E/Y.
ii.) Cabin Crew In Charge – CCI

a) If a second Cabin Crew In Charge – CCI from the same rank is pulled from
standby to operate the flight, the originally rostered CCI will remain in control of
the flight while the standby one will operate as a normal Cabin Crew member.
b) If the CCI pulled from standby is of a higher rank than the rostered CCI i.e.
FSS etc, he/she will then take over and will be in charge of the flight.
c) If both CCI are pulled from standby, the most senior staff will be In charge of
the flight. The second CCI operating as a normal cabin crew should be given
the option to choose his/her working position.
d) On B747-400 commercial operation, senior most CCI will be rostered as a
Flight Leader. In case a CCI of a higher rank than the rostered CCI is pulled
from standby, then he/she will be in charge of the flight. All other CCI’s
scheduled on the flight will operate as normal Cabin Crew and should stick to
the positions given to them by lucky numbers.
Change of Cabin Crew positions especially on the return or onward sectors

should be avoided unless required. In such case, a reasonable and acceptable
explanation is to be given by the CCI to the management to justify the same with
full details mentioned on a Feedback Report.
iii.) Air Hostess Security Check (whenever applicable – Z1 to liaise with CCI)
Whenever required in adhoc situations:
a) Security check position is given to the trained airhostess who has completed a
security check training course.
b) If 2 airhostesses cleared for security checks are carried on the same flight, the
Cabin Crew In Charge should assign the security check position to one of

CABIN CREW MANUAL
them using the lucky number.
iv.) Blood Relatives / Married Couples Flying Together

Cabin Crew Members, who are blood relatives or married couples, when
operating the same flight, should not be allocated positions in the same area
for emergency purposes. Cabin Crew In Charge should ensure during the
briefing sessions that the above mentioned Cabin Crew are assigned duties
preferably in different zones. If the same is not possible due to crew being of
the same category i.e. both E/Y crew, then they may be given positions in the
same zone provided that only one of them is responsible for the operation of
an emergency exit in that specific area.
2.12 Off Loading Of Cabin Crew Weak in Safety Knowledge

Cabin Crew In Charge may offload Cabin Crew whose safety knowledge is below
the required standard. Prior to offloading any Cabin Crew, the Cabin Crew In
Charge should ensure asking him/her different safety questions (3 questions) from
the question sheets distributed to all cabin crew. If the said cabin crew fails to
answer the 3 questions, the Cabin Crew In charge should liaise with the Briefing
Officer for necessary replacement.
The following should be noted:

a) The Cabin Crew In Charge should fill the special offloading form and handover
the same to the Briefing Officer before leaving the Briefing Room. CCI to report
the case as well on an Irregularity report.
b) Briefing Officer should block the Cabin Crew concerned from his/her onward
flights report the case in the Daily Logbook and immediately dispatch the
offloading form to the respective Group Leader.
c) The Cabin Crew concerned should report to his/her respective Group Leader
who will then liaise with Training Coordination & Follow up Section to arrange
with the Emergency Procedures - Training Centre as soon as possible a
special assessment session for the Cabin Crew emergency knowledge. The
Cabin Crew will not be allowed to resume duties till cleared from the
Emergency Procedures - Training Centre.
d) After passing the required emergency assessment, the Cabin Crew should
refer to his/her Group Leader who will in turn release him/her to resume duty.

CABIN CREW MANUAL
2.13 Reporting to the Aircraft

In order to improve the On-Time Departure and reduce the number of delays
related to Cabin Crew Members, Cabin Crew In Charge should observe and
ensure the following reporting times:
Cabin crew reporting to A330 - B777 & B747 A320
aircraft
1hr 10 before STD 1hr before STD
a) Cabin Crew should board the aircraft at least 1 hr 10 mns on wide-bodied

aircraft (A330, B747 & B777) and 1hr on A320 aircraft. Reasons for any late
boarding beyond these timings should be mentioned in the General Remarks
Section of the Voyage Report with complete details on the Ground Handling
Report.
b) In case of non-availability of an Immigration Officer upon reaching the
immigration counter at the departure/arrival lounge, Cabin Crew In Charge
should proceed to the immigration office to avail an officer to clear the Cabin
Crew Members without delay.
c) When reporting cases pertaining to immigration resulting in delay of Cabin
Crew Members, Cabin Crew In Charge should submit complete details about
the incident i.e. time the Cabin Crew Members reported to the counter,
whether the immigration office was contacted, duration of the delay, time
Cabin Crew Members were cleared etc. on a Ground Handling Report.
d) In case the gate was not opened Cabin Crew In Charge should immediately
contact Security Control Centre on extension 1602 or 2501.
e) In case of any delay in cabin crew boarding the aircraft i.e. gate closed or Z1
not permitting Cabin Crew to board, the same is to be mentioned in the
General Remarks Section of the Voyage Report, specifying details i.e. the
reason and the steps/actions taken and whether the Security Control Centre
was contacted and at what time etc on a Ground Handling Report. Cabin Crew
In Charge will be held responsible if no action was taken from their side.
2.14 Pre-Flight Equipment Checks and Preparations:
Ground checks and preparations should be completed in 20 mins
2.14.1 Cabin Crew (All Cabin Crew)
In order to ensure that all pre-flight / pre-take-off procedures are completed, the
following procedures will be followed by the Cabin Crew:
i) Pre-Flight Safety Checks
There are 2 types of pre-flight safety checks: The Daily and the transit check:
a) The daily pre-flight check is performed when the aircraft is taken over by
the Cabin Crew, or if there is a change in Cabin Crew.
b) The “transit” pre-flight check is performed after an aircraft has been left
unattended by the cabin crew for any period of time.
c) Once the pre-flight safety check is completed, the CCI reports to the
Captain on the condition of the cabin.
d) The technical tolerance of any equipment anomaly or failure must be
analyzed by the Captain, with a view to ruling on the operational status of
the aircraft if no technical maintenance work is possible.

CABIN CREW MANUAL
ii) Daily check

The daily check is a complete check on the cabin, to ensure that all safety
equipment and fixtures are functioning satisfactorily:
Fixed or mobile safety equipment (fire protection, oxygen lifejackets and life
rafts, etc); communication and signaling equipment; seats and harnesses;
safety cards; galley equipment, locking systems; check on all compartments;
Security inspection.
It is during the daily check that the Cabin Crew and Captain together test the
communication systems (intercom, public address and evacuation order) and
signaling equipment (lighted emergency exit route, illuminated signs).
iii) Transit Check.

The transit check is a short check on the essential safety features.
Doors and handling vehicles
While the aircraft is on the ground, the Cabin Crew checks that the aircraft
access doors are closed, unless they need to be open for the ground handling
facilities.
They also check that all handling facilities (ladders and vehicles) are correctly
positioned.
iv) Ground checks shall include:

a) Emergency, cabin, toilets and galleys equipment as stipulated in the Pre-
flight Emergency Equipment Checklist for each position.
b) The Pre-flight Emergency Equipment Checklist will be available in the
briefing room and shall be collected by the CCI for the onward and return
sectors as applicable and distributed to all Cabin Crew during the pre-flight
briefing session ensuring the correct checklist aircraft type and revision
number in effect.
c) The Pre-flight Emergency Equipment Checks must be completed within 20
minutes after Cabin Crew boarding at the beginning of the initial/ first flight,
in case of Cabin Crew change or in case the aircraft has been left
unattended.
d) Cabin Crew shall report any U/S Equipment or Missing Items immediately
to the CCI & confirm that all checks have been completed by signing the
Checklist Clearance Form.
e) In case of any missing or unserviceable equipment, the CCI shall inform
the Captain in command and the Ground Engineer for necessary
replacement/rectification before departure and shall report the same on the
CDL as applicable.
f) Missing or unserviceable equipment found during the flight should also be
reported to the CCI for necessary reporting.

CABIN CREW MANUAL
2.14.2 Cabin Crew In Charge:

Cabin Crew In Charge Ground checks shall include:
a) Checking of CDL
b) Completing Cabin Crew In Charge position checklist as per the Pre-flight
Emergency Equipment Checklist.
c) Checking and ensuring that all Cabin Crew Members are checking emergency
equipment in accordance with the Pre-flight Emergency Equipment Checklist.
d) Receiving emergency equipment and checklist clearance from the Cabin Crew
Members.
Note:
In case of any equipment unserviceable, missing equipment or not in compliance with Pre-
flight Emergency Equipment Checklist, immediately report the same to the Ground
Engineering staff and inform Captain accordingly.
e) After completion of all emergency and safety checks, the Cabin Crew In
Charge should pass clearance to the Captain with details of:
1. The number of Cabin Crew Members,
2. Presenting his/her documents along with cabin crew documents check
form.
3. FSS duty on board i.e. en route checks or training,
4. All emergency equipment has been completed in accordance with the laid
down procedures.
5. Cabin Crew readiness for passenger boarding.
2.14.3 Reporting Of Unserviceable Folding & Service Trolleys

Cabin Crew members in charge of galleys should check before departure the
serviceability of the service and folding trolleys used on board and ensure that
the brakes are functioning properly. Cabin Crew Members must inform the
Cabin Crew In Charge of any discrepancies pertaining to the serviceability of the
said trolleys on ground in order for the Cabin Crew In Charge to inform the
Engineering/ Catering staff to replace the same prior to departure. Discrepancies
pertaining to folding trolleys are the responsibility of Engineering staff and should
be reported in the CDL book whereas the service trolleys are the responsibility of
Catering staff should be reported on a catering report.
Service trolleys must be latched and secured in galley compartments during
taxiing, take off, landing, turbulence (as deemed necessary by the Captain) and
other emergency situations. Trolleys should never be left unattended in the cabin
aisle and should always be under direct custody of the crew. Brakes are to be
checked prior to each departures and any unserviceability should be reported to
the Cabin Crew In charge for necessary replacement before departure and to
report in the CDL and/or catering report.
Note:
Cabin Crew should take care while passing with the service trolleys in the cabin so as not to
damage the seats and doghouses.

CABIN CREW MANUAL
2.15 Clearances: Cabin Crew In Charge Clearances

All Cabin Crew In Charge should ensure passing Catering and Cabin Ready
Clearances on time as per the laid down procedure:
A330 -B777& B747* A320
Signing the Catering
45 mns before STD 40 mns before STD
Clearance Form
Cabin Ready Clearance given 35 mns before STD

30 mns before STD
by Cabin Crew In Charge (*40 mns on B747)
35 mns before STD

Boarding start 30 mns before STD
(*40 mns on B747)
a) Catering Clearance Form should be signed 10 minutes after the Catering

Loading Completion. Any Catering Clearance signed after the said time would
be considered a discrepancy and should be mentioned in detail on the
Catering Clearance Form and the Catering Report.
b) Explanation of any late Cabin Ready Clearance given after the above
mentioned timing should be clearly mentioned with full details on the relevant
form (Flight Release Form and Ground Handling Report).
Note:
1) The Cabin Ready Clearance is the time the Cabin Crew Members checks and
preparations are completed and has nothing to do with the Boarding Clearance given
by the Captain, which might be delayed due to fuelling, technical or any other reason.
The Cabin Crew In Charge is completely responsible for the Cabin Ready Clearance
and the Cabin Ready Timing should be clearly mentioned on the Flight Release Form
prior to signing.
2) Cabin Crew In Charge should also be aware that the statement given on the Voyage
Report with regard to the reason of the delay is not the final reason for the delay. The
same represents only the reason of the delay as viewed by the Captain at that
particular moment. The final reason of any delay will be decided through the Flight
Performance Committee.
Before boarding starts Cabin Crew in Charge should ensure to:

c) Check that steps and gates are safely positioned and secured.
d) Check that all cabin dividers / curtains are opened and secured with straps.
e) Adjust cabin light, PA and boarding music.

CABIN CREW MANUAL
2.16 Boarding of Passengers :

Boarding of passengers will be commenced by Ground Handling staff at the pre-
determined boarding time unless the respective Departments or their
Representatives:
a) The Commander, Ground Engineer, Security or the Cabin Crew in Charge
inform the Ground Handling staff before the pre-determined boarding time not
to commence boarding for any reason.
b) If the commander has any reason to delay boarding, he should communicate
directly with the Ground Handling staff or convey the same through OCC or the
Cabin Crew In Charge.
c) Similarly, if the Cabin Crew In Charge has any reason to delay the boarding, it
is his responsibility to inform Ground Handling staff directly.
d) In other words, there is no longer any requirement to obtain the Commander’s
prior permission to board the passengers if there is no delay. If, however, there
is a delay in boarding passengers at the request of any Department, the
Commander will be informed of the same by Ground Handling staff and also
by other Department Representatives as necessary, for his information after
he has reported to the aircraft.
e) Boarding will start after obtaining the cabin readiness from the Cabin Crew In
Charge at the following time:
B747 40 mns before departure

A330 & B777 35 mns before departure
A320 30 mns before departure
f) Flight Release Form will be maintained omitting (leaving blank) the section
pertaining to the Deck Crew Boarding Clearance
Note:
Ground Handling Staff should follow the laid down procedure regarding boarding of E/Y
passengers by row (5 rows at a time) from AFT to FWD. This procedure is applicable Ex.
KWI and Outstations. Cabin Crew In Charge should report any discrepancy related to the
above mentioned procedure on a Ground Handling Report.

CABIN CREW MANUAL
2.17 Delays with Passengers On Board:

In Case of Delays with Passengers on Board:
Duration of Delay Action
Liaise with Captain and make necessary announcement to keep
10 mns
passengers informed about the delay.
Liaise with Captain and conduct beverage service on tray if time
30 mns
permits
Liaise with Captain and check possibility of offloading
1 hour & Above
passengers to the transit lounge.
CCI to ensure the following:

Electric generation service and temporary power of fresh air and lights.
Waste removal service for onboard lavatories.
Adequate food, drinking water and other refreshment are served to passengers.
Whenever encountered with a delay, CCI shall liaise with the Captain of the flight,
Ground Handling Staff for catering issues as well as Ground Engineer to comply
with the above.
2.18 Communication
2.18.1 Communication between Management & Cabin Crew Members
Communications between management and cabin crew members is ensured
through:
a) Circulars, notice boards, memos etc dispatched via the Cabin Crew Email
System.
b) The Cabin Crew Email System provide an automated electronic notification of
email message receipt, read or deleted from the Cabin Crew individual email
box.
c) A reporting system to manage all events reported by cabin crew i.e. Voyage
Reports, other relevant Flight reports, Anonymous reporting system i.e.
confidential report etc.
d) Regular meetings between Cabin Crew and Group Leaders and other
management level posts to discuss various issues pertaining to their job etc.
e) Revision to the Quality Manual issued in the form of yellow paper Bulletins
(refer to Chapter 0 section 0.4 of the Quality Manual)
Updates to any working procedures or regulations are distributed to Cabin Crew
by means of the following:
a) Circulars disseminated to all cabin crew members via Crew Mail System.
b) Circulars are numbered in sequenced serial numbers for easier reference.
c) It is the individual cabin crew member’s responsibility to check his/her Email
for the latest circulars and notifications.
d) Temporary revisions in the Cabin Crew Manual requiring immediate action are
dispatched directly to the Cabin Crew through the Cabin Crew Email System.
e) The Cabin Crew In Charge does a quick revision of the latest circulars updates
during the pre-flight briefing session.
f) Changes are then integrated in the appropriate manual on the next revision.
g) The latest Bulletin and Circular overrides the manual or any previous

CABIN CREW MANUAL
circulars/revisions issued on the same subject unless specified otherwise.

It is the responsibility of every individual Cabin Crew Member to ensure that
he/she is aware of the latest procedures and regulations. Revision and updates
are available to all Cabin Crew Members at Quality – Cabin Services &
Procedures (HY) as well as the electronic library available in the Cabin Crew
Email system.
2.18.2 Chain Of Command in Operations Department:
To ensure smooth and proper communication between Management and Cabin
Crew Members the following chain of command should be observed:
Operations Director
Dy. Operations Director

Manager Crew Management
Flight Safety & Quality Assurance - OE
Group Leader
Cabin Crew from different grades &

Categories
2.18.3 Chain Of Command On Board the Aircraft:

In the event of incapacitation of the Commander or his non-availability for any
reason, the Command has to be passed on to other crew so that all authority,
duties and responsibilities of the Pilot-in-Command are taken over by another
Flight Crew member till such time alternative arrangements are made.
The succession of Command in such circumstances will be in the following order:
- Another Captain, if available
- Supernumerary Captain, if available
- First Officer under Command Training, if available
- First Officer
- Supernumerary First Officer
Pilot-in-Command must be qualified on Type and be fit to take charge.
If a Pilot is not available, Senior Cabin Crew Member available will coordinate all
activities until further instructions.
In the event of incapacitation of the Cabin Crew in Charge or non-availability for
any reason Cabin Crew Chain of Command will be in the following order:
- FSS if available. See note below
- F/C Cabin Crew
- E/Y Cabin Crew
Note: Flight Service Supervisors whenever carried will assist as an able body in case of
emergency. In case of Cabin Crew In Charge incapacitation, sickness or captain order, the
Flight Service Supervisor will take over the Cabin Crew In Charge duties.

CABIN CREW MANUAL
2.18.4 Liaison between Deck Crew and Cabin Crew:

To ensure smooth and proper liaison between Cabin Crew Members and Deck
Crew the following should be observed:
a) The Captain is the final authority on board.
b) The Captain should be given proper and due respect as he is holding a very
responsible position.
c) The Captain should be consulted before the Cabin Crew In Charge takes any
decision concerning passengers and Cabin Crew Members.
d) It is the duty of the Cabin Crew In Charge to liaise between passengers, Cabin
Crew Members, Catering Officers, Ground staff etc. and to keep the Captain
informed on all incidents that occur on the aircraft.
e) Only the Cabin Crew In Charge or Supervisor may negotiate with the Captain.
f) Prior permission must be obtained from the Cabin Crew In Charge before any
Cabin Crew Member enters the cockpit. However, cabin crew working in the
F/C may enter the cockpit for service reasons or if asked by the deck crew.
g) Cabin Crew Members are not allowed to sit in the cockpit.
h) Cabin Crew In Charge should ensure that proper respect is given to the
Captain by all Cabin Crew Members before, during and after the flights, at
Hotels and Airport areas.
i) In case of misconduct of any Cabin Crew Members and if in the opinion of the
Commander it is not in the interest of the Company or safety to allow him/her
to carry out duties, he may decide to terminate his/her assignment on the
aircraft. The Commander’s authority to prevent a crew member from carrying
out his/her duties on board the aircraft as scheduled should be exercised with
proper justification and in the following manner:
j) If safety of aircraft is not involved, the cabin crew member concerned
should be allowed to continue to carry out his/her assigned duties.
Commander should submit a report against the Cabin Crew Member for further
investigation on return to base.
k) If the safety of aircraft is likely to be affected, the Commander may relieve the
Cabin Crew Members from his/her duties. However, the cabin crew concerned
should be allowed to return to base on the same flight as passenger if in the
opinion of the Commander it is safe to do so. This procedure does not
suspend the overall authority of the Commander, when a Cabin Crew Member
is allowed to return to base and treated as passenger.
l) Commander’s co-operation is required in crew returning to base to facilitate
further investigation, and to avoid unnecessary expenditure at outstation.

CABIN CREW MANUAL
m) Operating Cabin Crew Members are not to disembark from the aircraft before
Captain's permission is obtained or before the Captain disembarks.
n) Cabin Crew Members disembarking at Transit Stations and who are in
possession of permission from the Crew Management should not disembark
without getting Captain’s approval through the Cabin Crew In Charge.
o) Cabin Crew In Charge during their Briefing and/or when the occasion arises
should remind the Cabin Crew Members of the aforesaid.
p) Deck crew are entitled to a complete service as per F/C standards.

Nevertheless, the policy of the Company is that passengers receive priority of
consideration with regard to meal/beverage service. To ensure that this is dealt
with correctly and at the same time operational considerations are taken into
account, the F/C Cabin Crew Members will liaise with the Captain on ground
regarding the meal/beverage service and will discuss the timing of the Deck
Crew service to ensure that both passengers and deck crew can get proper
service.

CABIN CREW MANUAL
2.19 Announcement
On board announcement shall be made in Arabic and English on each
flight/sectors in addition to the route language whenever applicable.
The pre-recorded announcement system on A320 – A330 & B777 aircraft must
always be the priority when conducting the on-board announcement. Only in cases
of unserviceability of the pre-recorded announcement system on the above-
mentioned aircraft or in the case of non-availability of Arabic & English
announcement (i.e. on the B747 aircraft), the Cabin Crew In charge will conduct
the announcement using the PA system. The same also applies for the third
language announcement depending on the sector operated.
The Welcome Announcement and before landing announcement shall be

conducted by the Cabin Crew In Charge as it includes variable flight information
i.e. Captain’s name, Flight No., Flight duration and sectors, arrival airport, local
time, temperature etc. Emergency announcement requiring immediate action like
turbulence or any other emergency should also be done by the Cabin Crew In
Charge using the PA system.
The Cabin Crew In Charge may assign one of the Cabin Crew Members to
conduct the announcement provided that the name and position of the said Cabin
Crew Members is mentioned on the Voyage Report. The name of the cabin crew
who conducted the third language announcement should also be mentioned on the
Voyage Report.

CABIN CREW MANUAL
2.19.1 A320 – A330 & A340- Pre-Recorded Announcement Selection Code

No. Announcement Title Timing Language
45 Travel Prayer Before Take-Off Arabic
46 Rescheduled Flight Apology Before Take-Off Ara/Eng
47 No Smoking Announcement Before take-off Ara/Eng
48 Class Movement After Take-off Seat belt sign OFF Arabic
49 Sales on Board During flight Ara/Eng
50 Collection Of Headsets Before landing Ara/Eng
51 Headsets on DXB Flights Before landing into DXB Ara/Eng
52 Arrival Announcement During Aircraft Taxiing Ara/Eng
53 Transit Pax at KWI Taxiing after Landing Ara/Eng
54 Transit Pax - Original Seat During Transit Ara/Eng
55 Passengers Retain Boarding Card After Take-off Seat belt sign OFF Ara/Eng
56 FRA Passport Check Before opening aircraft doors Ara/Eng
57 Indian Customs Regulations During the flight Ara/Eng
58 Philippines Customs Regulations During the flight Ara/Eng
59 JED Flights Umrah Prayer After Take-off Ara/Eng
60 Haj Outgoing Flights After Take-off Arabic
61 Haj Returning Flights After Take-off Arabic
62 No Smoking at Certain Airports Before landing Arabic
63 USA Immigration & Customs During flight Ara/Eng
64 IFE System Failure Apology Whenever applicable Ara/Eng
65 WIFI / GSM After Take-off Ara/Eng
Other Language Announcements:

Language Welcome Before Safety Seatbelt for Taxiing after Blanket
Demo Landing landing
Thai 1 2 3 4 87
Hindi 5 6 7 8 -
German 9 10 11 12 -
Greek 13 14 15 16 -
Italian 17 18 19 20 -
Turkish 21 22 23 24 -
French 25 26 27 28 -
Tagalog 29 30 31 32 86
Sinhalese 33 34 35 36 -
Spanish 37 38 39 40 -
Urdu 41 42 43 44 -
Dutch 66 67 68 69 -
Bengali 70 71 72 73 -
Indonesian 74 75 76 77 -
Malaysian 78 79 80 81 -
Persian 82 83 84 85 -
Malayalam 88 89 90 91 -
Tamil 92 93 94 95 -
Note: Announcement should always be conducted using the pre-recorded announcement

system. Only in cases of unserviceability of the Pre-recorded system, Cabin Crew In Charge
will conduct the required announcements using the PA system.

CABIN CREW MANUAL
2.19.2 B777- Pre-Recorded Announcement Selection Code

Seq. No. Arabic & English Announcements Title
67 Travel Prayer – Arabic before Take-Off (Arabic Only)
68 Rescheduled Flight Apology – Before Take-Off
69 No Smoking Announcement before take-off
70 Class Movement After Take-off when seat belt sign is switched
OFF(Arabic Only)
71 Sales – Before Sales service
72 Collection Of Headsets – Before landing
73 Headsets – DXB Flights – Before landing into DXB
74 Arrival Announcement – During Aircraft Taxiing After Arrival
75 Transit Pax at KWI Airport to proceed to transit lounge.
76 Transit Pax To Return to their Original Seat – During Transit
77 Passengers to Retain Boarding Card - After Take-off - seat belt sign is
switched OFF
78 FRA – Passport Check Announcement – Before opening aircraft doors at
FRA
80 Indian Customs Regulations Announcement
83 Philippines – Customs Regulations Announcement
85 JED Flights Umrah Prayer
86 Haj Flights – All Haj Outgoing Flights
87 Haj Flights – All Haj Returning Flights
88 Airport – No Smoking at Certain Airports
89 USA – Immigration & Customs Regulations Announcement
90 IFE System Failure Apology Announcement
Other Language Announcements:
Language Welcome Before Safety Taxiing after Blanket

Demo landing
Thai 1 2 6 93
Hindi 7 8 12
German 13 14 18
Greek 19 20 24
Italian 25 26 30
Turkish 31 32 36
French 37 38 42
Tagalog 43 44 48 92
Sinhalese 49 50 54
Spanish 55 56 60
Urdu 61 62 66
Note:
Announcement should always be conducted using the pre-recorded announcement
system. Only in cases of unserviceability of the Pre-recorded system, Cabin Crew In
Charge will conduct the required announcement using the PA system.

CABIN CREW MANUAL
2.20 Report Writing

2.20.1 Report Writing Procedures
CCI should complete a Voyage Report for each flight operated. The Voyage
Report shall contain the following information:
Flt Number, Aircraft Registration, Date and Sector operated (departure and arrival
airports), Flying Time, Clearances times, Pax load in each class, Captain, CCI and
all operating Cabin Crew Names and assigned working positions. A brief of any
incident, upgrading or other observation if any should be noted in the General
Remarks column of the Voyage Report. Voyage Report shall be signed by both
Captain and the Cabin Crew In-Charge and submitted or forwarded to Crew
Management upon arrival to KWI or on the next scheduled flight in case of Cabin
Crew layover at outstations.
Entries in the Voyage Report should be accurate, legible and in ink inedible pencil.
Any irregularity, abnormality, discrepancy, Unruly Pax, Medical cases, Safety or
Security issues, Cabin Crew Performance affecting passengers, Cabin & Cockpit
Crew dispute, passenger complaints, etc that occurred on board the aircraft or at
outstations should be reported by the CCI on the relevant form as per the
following:
Forms to be completed by the Cabin Crew in Charge on every flight:
a) Voyage Report
b) Sales and Give Aways Handling Form
c) DVD and CDs Handling Form (if applicable)
Other Reports to be filled whenever applicable:

d) Irregularity Report.
e) CDL.
f) Catering, Ground Handling, Cabin Appearance, Engineering, Feedback report.
g) Hygiene and Customer Relation Feedback report.
h) Customs Form.
i) Other occasional Surveys etc.
j) Confidential Hazard Report
k) Flight Disturbance Incident Report
l) Occurrence / Incident Report
Note:
1. Irregularity report must be restricted only to abnormal discrepancies occurring on board and
not related to any particular section or department.
2. Discrepancies related to Catering, Ground Handling, Engineering should be reported only
on their relevant forms and should not be duplicated on the Irregularity report.
3. When reporting discrepancies which are related to more than one department, only one
form can be used by ticking/circling the department concerned according to the type of
discrepancy i.e. Traffic (Ground Handling) - / catering and /or cabin appearance etc.
It is worthy to highlight that a clear description of any discrepancy is the most

important and vital issue for relaying messages. In order to ensure the same, the
Cabin Crew in Charge should:
a) Mention all required information about the flight i.e. Flt No, date, sectors, A/C
type etc

CABIN CREW MANUAL
b) Use simple words and sentences in order to be understood.

c) Be precise and to the point.
d) Arrange sentences in the most logical order.
e) Present facts and avoid personal feeling or exaggeration.
f) Describe corrective action, if applicable
g) Write neatly and legibly using correct spelling and grammar.
h) Avoid scribbling/scratching and/ or overwriting.
i) In case more than one page is used for the same report, pages should not be
detached, instead, the last part of the report to be signed and the page number
to be mentioned on each page i.e. 1 of 2, 2 of 2 etc.

CABIN CREW MANUAL
2.20.2 Report Writing Reference Guide

Type of Discrepancy Where to Report
Catering Issues: a. Catering Report -
Food, Equipment, Dry Stores, Sales, Give b. Hygiene Report in case a hygiene is
Aways, DVD players, Movie, headsets etc encountered
Engineering Issues
Entertainment System or any other Cabin a. CDL
defects.
a. Voyage Report – Duration & Reason
Delays (Brief Statement)
b. Traffic Reports – Full Details
Traffic (Ground Handling) Issues
Seating, boarding, baggage’s, PIL, Flight a. Traffic (Ground Handling) Report
Documents etc.
Cabin Appearance Issues
Pillows, blankets, Carpets, Cleanliness, a. Cabin Appearance Report
Cabin Amenities etc.
a. Voyage Report
Upgrading
b. Traffic Report
Irregularities a. Irregularity Report + related form

Unruly Pax, Medical cases, Death, Birth, when applicable i.e. Occurrences
Safety or Security issues, Abnormal cases, Report, Flight Disturbance Incident
Cabin crew Performance affecting Report, Medical Report, Death Birth
passengers, Cabin & Cockpit Crew dispute Certificate etc.
a. Irregularity Report – (If Passenger

involved)
Cabin Crew Performance
b. Feedback report-(If no Passenger
involved)
a. Irregularity
b. Medical Report & CDL if medical kit
Medical Cases
opened
c. Death, Birth if applicable.
General Comments & Observations a. Feedback report
Safety or Security issues, abnormal cases a. Occurrence Report (Refer to 2.20.5)

Note:
1. In case of a passenger complaint, Customer Relation Report to be filled in addition to the
respective report.
2. When reporting discrepancies related to more than one department, only one form can
be used by ticking/circling the department concerned according to the type of
discrepancy i.e. Traffic (Ground Handling) / catering and /or cabin appearance
3. Certain files (paper format) are kept in a library and properly labelled to prevent the
unintended use of obsolete documents.
4. Files of critical nature i.e. Cabin Crew manual are kept in a digital format as a back up
system.

CABIN CREW MANUAL
2.20.3 Hazard and Incident Reporting System

1. Kuwait Civil Aviation Safety Regulation require that all accidents, incidents or
occurrences to be reported to Kuwait DGCA/ASD. Kuwait DGCA/ASD
encourages voluntary confidential reporting without disclosing the name of
persons submitting the report or the name of the person to whom it relates.
The main objective of DGCA/ASD is to use the reported information to improve
the level of Flight Safety and not to attribute blame. Reporting of incidents,
investigations and analysis is an effective means of accident prevention.
2. Cabin Crew and Flight Services staff should be aware of the following
definitions:
Hazard: is an event or situation that could result in damage or injury.
Risk: is the chance that a hazard will result in damage or harm. It is measured
in terms of consequences and likelihood.
3. Hazard can be reported by any KAC staff, management or passenger.
However, the Confidential Hazard Report allows the KAC staff to report hazard
without fear of retribution.
4. Any hazard which has the potential to cause damage or injury should be
reported such as, failure to follow standard procedures, cabin crew stress,
failure of passenger to follow instructions, lack of emergency procedure and
training, poor communication, lack of up-to-date manuals etc. These forms are
available in each Briefing Room, Crew Email Library and in Flight Safety &
Quality Assurance office.
5. Current reporting system of safety issues should be maintained.
6. All filled forms to be addressed to Flight Safety & Quality Assurance,
Operations Department or emailed to kwioeku@kuwaitairways.com
7. All Flight Services staff (cabin crew and ground personnel) are encouraged to
fill the said form in order to enhance safety awareness.
8. Information included in the Confidential Hazard Report will be actioned,
accurately recorded, stored and appropriate procedure / information to staff will
be followed.
Note: All information reported to staff should be accepted with the aim of fixing
problems and not punishing staff.
2.20.4 Safety Management: Reporting of Accidents, Incidents, Events, Errors or

Safety Concerns
Reporting of Accidents, incidents, events, errors or safety concerns is an essential
element of a robust Safety Management System.
Any safety concern can be reported to the Operational Safety, Security & ERP
(D9) Department by the following means:
• Mobile : +965-97299791
• Phone: +965-24330963
• Fax : +965-24762089
• Email : sms.kac@Kuwaitairways.com
• Via Kuwaitairways.com website : User name : kacsms - Password :
kac123
Your report is non-punitive. It is protected under the Non-Punitive Policy signed by
the CEO, COO, D9 and all Operational Department Directors.

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As such, Kuwait Airways Chief Executive Officer /Accountable Manager and all
Operational & Support Department Directors fully endorse our non-punitive policy,
accident, incident, event or error reporting system within the Organization which is aimed
towards developing and fostering a culture of trust & honesty to create a safe working
environment.
Kuwait Airways Higher Managements will ensure that all possible resources are used to
guarantee that the contents of your Confidential Report will remain confidential and will
not be used to reprimand you or your colleagues. It is understood and accepted that
willful violations of established policies, processes, procedures, regulatory requirements,
regulations and/or gross negligence will not be tolerated. The Operational Safety
Department will endeavor to investigate your confidential report and provide you with any
details of the investigation and recommended corrections.
In commitment to Kuwait Airways’ Non-punitive policy, all personnel are assured that
they can disclose any safety related concern or information without fear of retribution.
The information supplied in their report will only be used to enhance safety.
• We should identify hazards and report all safety concerns, hazards and events
• We must report any unsafe act or unruly Behaviour that can cause harm
• All injuries during working hours must be reported.
Don’t Risk It … Report It.

2.20.5 Occurrence and Incident Reporting:
In compliance with Kuwait Airways Safety Management System, all occurrence,
accidents, incidents and significant safety events occurring on board the aircraft
or on ground which impacts or may impact the safety of the crew, passengers,
equipment, the general public and / or other KAC staff should be reported by the
Cabin Crew in Charge for necessary investigation and follow up by Flight Safety
& Quality Assurance. The aim of the occurrence report is to carry out a hazard
identification and risk analysis to ensure that the root causes are identified, and
necessary action is taken to eliminate or minimize the risks.
1. The following occurrences must be reported by the Cabin Crew in Charge: Any
person that sustains serious or fatal injury, that is not self inflicted or caused by
a natural cause as a result of that person:
i. Being in the aircraft
ii. Coming into direct contact with any part of the aircraft, including any part
that may have detached from the aircraft or
iii. Serious injury – means an injury which is sustained by a person in an
accident which:
a) Requires stay in the hospital for more than 48 hours commencing
within 7 days from the date which the injury was received; or
b) Results in a fracture of any bone (except single fractures of fingers,
toes or nose); or
c) Involves laceration which cause nerve, muscle or tendon damage or
severe hemorrhage; or
d) Involves injury to any internal organ; or
e) Involves exposure to infectious substances or injurious radiation

CABIN CREW MANUAL
2. Any crew member is unable to perform their flight duties as a result of

incapacitation.
3. Toxic gases or corrosive materials leak from any area aboard the aircraft.
4. Turbulence encounters – an encounter resulting in injury to occupants or
deemed to require a “turbulent check” of the aircraft.
5. Operation of any primary warning or caution system associated with the aircraft
systems or equipment unless:
i. The crew conclusively established that the condition was false at the time
it occurred or;
ii. The indication was confirmed as false immediately after landing.
6. Failure of emergency system or equipment, including any exit doors or lighting
to perform satisfactorily
7. Criminal action - hijacking, bomb threat, riot, sabotage, or breach of aviation
airport security.
8. Death or serious injury to employees or members of the public while on board
the aircraft.
9. Any occurrence which may generate high degree of public concern or could be
a direct interest to specific Foreign Civil Aviation Authorities.
10. Any other event deemed as a safety issue.
2.20.6 Cabin Defect Log Book:
FSSs/CCIs are responsible to enter all cabin defects in the CDL mentioning any
technical defects in brief and to inform the Captain of all such defects. In order to
ensure the proper filling of the CDL accurately, all FSSs/CCIs are to ensure the
following:
1. To check the CDL immediately upon boarding the A/C in order to review the
previous flight discrepancies and the rectification action taken.
2. To review the “Notes to Cabin Staff” page in the Cabin Defect Log Book.
3. Prior to the beginning of the flight, Cabin Defect Log must be presented to the
Cockpit Crew, who will review and sign the CDL to indicate acceptance.
4. During the flight, all IFE/CDL defects observed by Cabin Crew or reported by
passengers shall be entered for necessary follow up and rectification with the
department concerned.
5. One page is to be completed per sector including up & down flights and only
one defect is to be mentioned in each box/section in order to fill any
rectification action of the same in the column alongside.
6. If no defects are observed the word “NIL” shall be entered in the defect
column.
7. CDL shall be presented to the Captain at the end of each Sector in order to
decide whether to accept the defects prior to operating the next sector.
8. Prior to landing at the terminating station and before the seat belt sign is
switched ON, the CDL Book must be given to the Captain to sign and extract
the defects that are required to be entered in the Technical Log Book.

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General Remarks:
1. Discrepancies shall be entered in the Cabin Defect Log using ball pen with
indelible ink and in BLOCK CAPITALS LETTERS ONLY.
2. A legible impression must be entered in all copies.
3. When entering defects ensure to use neat legible handwriting and to insert a
thick cardboard under the sheets to avoid coping on other sets as the papers
are self-carbonizing.
4. Ensure information entered is up to date, legible, cannot be erased and is
correctable in case of an error provided such correction remains legible.
Correction must be made only by simple crossing or striking off the unwanted
words/sentences and shall not be crossed/scratched totally making it
unreadable. Any correction must be initialed to identify the person who made
correction. White out shall not be used under any circumstances.
5. CDL pages shall not be removed or mutilated if any unnecessary entry is
made inadvertently. This shall be deleted only by simple crossing by two lines
and making a remark “Entered in error”.
Some of the examples of Cabin Defects:
1. Every electrical or electronic item in the cabin, which causes Circuit Breakers
(CB) to trip, smokes, arcing, burns or injury or electrocutes a person must be
reported.
2. Any defect related to emergency equipment irrespective of its nature.
3. PA system and oxygen system.
4. Water, waste and passenger entertainment systems.
5. Defects of all panels, trims shrouds, carpets and curtains. Particular note
should be made of dirty carpets, curtains, décor, seat covers, unserviceable
seat adjustment, toilet and galley equipment.
6. All passengers and attendant seats especially if the defects renders them
unusable.
7. Any sort of defect regarding cabin air conditioning, pressurization, smoke or
fire detection or distinguishing smell in the cabin must be reported.
8. Any defects of windows and main or emergency door/exits.
9. All abnormal noises, vibrations, smells, condensations, icing or deformations.
10. Insects in the cabin, galley or even meal tray should be reported for
fumigation of the A/C.
Deferred Defects (“B” Defects):
Defects which occur at the transit station and cannot be actioned immediately,
may be deferred as action at base provided safety is not affected and Captain
agrees to accept the A/C in this condition.
2.20.7 Control of Cabin Operation Documentation:
Any documents or reports used directly in the conduct or support of cabin
operations shall be legible, contains accurate information and controlled by a mean
of identification that includes version of the operational document, date of issue
and effective date, applicable revision etc.
List of the Current controlled reports used for the conduct of Cabin Operations are
available in the Crew Email System for the Cabin Crew Reference.

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Cabin Crew Policies and Procedures
Cabin Crew
Manual
Chapter 3
Cabin Crew
Policies & Procedures

Effective date: 1st Mar 2019
CABIN CREW MANUAL

CABIN CREW MANUAL

3.2 Compliance with Policies and Procedures 4
3.3 Manuals Required By Cabin Crew Members 5
3.3.1 Emergency Training Manual 5
3.3.2 Cabin Crew & Service Manual 5
3.3.3 Cabin Crew Responsibilities 5
3.4 On Board Library 5
3.4.1 Manuals Checks and Inspection 6
3.5 Flight Duty Time Limitations 8
3.5.1 Crew Flight Duty Time Limitation 12
3.5.2 Definitions 14
3.5.3 Calculation of Flying Duty Period 16
3.5.4 Night Duty 16
3.5.5 Maximum FDP 17
3.5.6 Extension of Flying Duty Period by In-Flight Relief 18
3.5.7 Extension of Flying Duty by Split Duty 18
3.5.8 Post Flight Duties 19
3.5.9 Positioning 19
3.5.10 Traveling Time 19
3.5.11 Delayed Reporting time in a single FDP 19
3.5.12 Aircraft Commander’s Discretion to Extend an FDP 20
3.5.13 Rest Periods 21
3.5.14 Aircraft Commander Discretion to Reduce Rest Period 22
3.5.15 Standby Duty 22
3.5.16 Days Off 23
3.5.17 Cumulative Duty and Flying Hours for Cabin Crew 24
3.5.18 Contactable Period 24
3.5.19 Records to be maintained 25
3.6 Extra Cabin Crew Members Flying On Board 26
3.6.1 Supernumerary Cabin Crew (SNY) 26
3.6.2 Deadhead Cabin Crew (DHD) 26
3.6.3 Extra Cabin Crew Members 27
3.6.4 Deadhead & Supernumerary Cabin Crew Regulations 27
3.7 Sickness Procedures 29
3.7.1 Sickness at Kuwait 29
3.7.2 Sickness at Outstations While On Duty 30
3.7.3 Accident While On Duty 31
3.8 Cabin Baggage Control: Cabin Crew and Passengers 32
3.8.1 Passenger’s Cabin Baggage 32
3.8.2 Cabin Baggage Stowage 32
3.8.3 Cabin Crew Baggage Entitlements 33
3.8.4 Carriage of Personal Baggage 33
3.8.5 Cabin Crew belonging During Exchange of Crew 33
3.8.6 Cabin Crew Baggage Check In Procedures 34
Issue Date:31st Jan 2019 1 OPS/OZ/HL1

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3.9 Unruly Passenger 35
3.9.1 Inflight Operational/Reporting Procedures 35
3.9.2 Inflight Reporting Procedures 36
3.9.3 Post Flight Procedures 36
3.10 Sky Marshals / On Board Security Procedures – Z1 37
3.10.1 Coordination between Crew and Sky Marshals 38
3.10.2 Relation between Air Hostess and Sky Marshals 39
3.10.3 Checking of Sales, Giveaways Trolleys / Containers 39
3.10.4 Carriage of Security Items 39
3.10.5 Items Found In Cabin After Pax Disembarkation 40
3.10.6 Security Envelopes Handling Form 40
3.10.7 Cabin Security Check at Transit Stations 40
3.11 Country Laws 43
3.12 Customs & Immigration Procedures at Different Stations 44
3.12.1 Abu Dhabi 44
3.12.2 Bahrain 44
3.12.3 Iran 44
3.12.4 Kuwait 44
3.12.5 India 45
3.12.6 Indonesia 46
3.12.7 Lebanon 46
3.12.8 Muscat 46
3.12.9 Saudi Arabia 46
3.12.10 Srilanka 46
3.12.11 Thailand 47
3.12.12 United Kingdom 47
3.12.13 United States of America 49
3.12.14 Philippines 50
3.13 Uniform Regulations – General 52
3.13.1 Uniform Regulations – Airhostesses 52
3.13.2 Uniform Regulations – Stewards 54
3.13.3 Items Common to Stewards & Airhostesses 55
3.13.4 Grooming Regulations 56
3.13.5 Behaviour In Uniform 59
3.13.6 Uniform Rank Distinction 60
3.13.7 Height/Weight Ratio Chart 60
3.14 Cabin Crew Training Requirements 61
3.14.1 Basic Training – Ground 61
3.14.2 Cabin Crew Emergency Courses 61
3.14.3 Crew Resources Management – CRM 62
3.14.4 Cabin Crew Aviation Security Courses 62
3.14.5 Cabin Crew Aircraft Type Courses 62
3.14.6 First Aid Training Courses 63
3.14.7 Dangerous Good Training 63
3.14.8 SMS Training 63
3.14.9 Basic Training – In-flight (Duration & pattern) 64
3.14.10 Ex KAC – Rejoining Cabin Crew Training 64
3.15 Cabin Crew Line Indoctrination Training 66
3.15.1 Regulatory Requirement 66
3.15.2 Applicability 66
3.15.3 Line Indoctrination Training 66
3.15.4 Line Indoctrination Training Process 67

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3.16 Promotions: Qualifications & Training 69
3.16.1 F/C Promotional Training 69
3.16.2 CCI Qualifications & Promotional Training 69
3.16.3 Sr. Cabin Crew Incharge Qualification 70
3.16.3 FSS Qualifications & Promotional Training 70
3.16.4 Sr. FSS Qualifications & Promotional Training 71
3.16.5 Group Leader Qualifications & Promotional Training 71
3.16.6 FSS Promotional Course Syllabus and Training 71
Program
3.16.7 Line Indoctrinator Syllabus & Training Program 73
3.17 Exam Policy & Course Regulations 74
3.17.1 Emergency Course Exam Policy 74
3.17.2 Service Course Exam Policy 74
3.17.3 Attending Emergency/Conversion Courses 75
3.17.4 Rest Days after Basic Course 75
3.17.5 Trainee – Probation Period 75
3.18 Cabin Crew Member Documents 76
3.18.1 Crew Member Certificate – CMC 77
3.18.2 Emergency License – CRM & DGR Certificates 78
3.18.3 Medical Certificate 78
3.18.4 KAC ID Card 79
3.18.5 Passport 79
3.19 Miscellaneous Procedures 81
3.19.1 Behaviour at Outstations 81
3.19.2 Sales Money Handling 81
3.19.3 Press Interviews and Photography 82
3.19.4 Cabin Crew Members Meals Consumption On Board 82
3.19.5 Occupying Passenger Seat by Cabin Crew Members 82
3.19.6 Removal of Aircraft Items 82
3.19.7 Communication Language 82
3.19.8 Oven Use & Precautionary Measures 83
3.19.9 On Board Voluntary Upgrading 84
3.19.10 Cabin Crew Fitness & Fatigue Control 85
3.19.11 Cabin Crew Fitness & Fatigue Control Procedures 85
3.19.12 Alcohol & Psychoactive Substances 86
3.19.13 Escorting UM 88
3.19.14 Unaccompanied Minors – UM 88
3.19.15 Acceptance of Deaf/Dumb/Blind/passengers with 88
disabilities.
3.19.16 Passengers Under Police Custody 89
3.19.17 Acceptance of Deportees 89
3.19.18 Unruly Passenger Handling 90
3.19.19 Staff of Other Dept Operating Flights as active Cabin 92
Crew Members
3.19.20 Health & Safety Policy 93
3.19.21 Cabin Security Check at Transit Stations 94
3.19.22 Meal Allowances at Outstations 94

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3.2 Compliance with policies and procedures:

It is the responsibility of every individual within Operations Department to comply
and respect the Rules and Regulations as stipulated by the Department and laid
out in this Manual.
Violation of Regulations may have serious repercussions on the person (s)
concerned.
Operations Director may penalize the ‘individual’ by deducting their salaries and or
may recommend that an ‘individual’ be referred to the Internal Affairs for
investigation.
If the Local Authorities stop an ‘individual’ from working, half of his/her salary will be
withheld. The complete salary will be withheld after 6 months of stopping work.

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3.3 Manuals Required By Cabin Crew Members:

A copy of the following manuals will be provided to each Cabin Crew members
1. Emergency Training Manual (Hard Copy)
2. Cabin Crew Manual (Digital Copy available on the crew website library)
3. Services Manual. (Digital Copy available on the crew website library)
3.3.1 Emergency Training Manual:

A copy of the Emergency Training Manual is issued by the Emergency Procedures
Training Centre to each person qualified as a cabin crew member in Kuwait
Airways before starting actual flying duties. Each copy of the Manual will be clearly
controlled and a record of the manual distribution list and Cabin Crew receipt
signature will be kept at Emergency Procedures Training Centre.
3.3.2 Cabin Crew Manual:
A digital copy of the Cabin Crew Manual is issued by Crew Management – HL to
each person qualified as a cabin crew member in Kuwait Airways before starting
actual flying duties. Each copy of the Cabin Crew Manual will be clearly controlled
and a record of the Cabin Crew Manual distribution list and Cabin Crew receipt
signature will be kept at Quality Cabin – Services & Procedure Group - HY. A digital
copy of the CCM is also available in a protected pdf document format available for
all Cabin Crew online in the cabin crew mail system library and Darwaza (KAC
Website).
A copy of the Cabin Crew Manual shall also be provided to any external service
providers that conduct outsourced operational functions for Flight Services.
3.3.3 Cabin Crew Responsibilities:

Each manual holder is personally responsible to:
a) Collect a digital copy of the latest updated manuals whenever circulations is
made to collect the same from the concerned sections. It is an individual Cabin
Crew responsibility to carry an up-to-date manual at all times i.e. whenever
operating a flight, standby duties or attending courses.
b) Comply with the standards, polices, procedures and guidelines as published.
c) Copies of the Cabin Crew Manual or digital copy (CD) should be returned to
Quality Cabin – Services & Procedure Group - HY while the Emergency
Training Manual should be returned to Emergency Procedures Training Centre
upon termination of service with Kuwait Airways or transfer to non-flight cabin
crew duties.
3.4 On Board Library:
In addition to the digital copies available with each Cabin Crew, an On Board
Library is available on each aircraft to provide unobstructed access of manuals to
all Cabin Crew whenever needed during flight operation. The following manuals are
available in the On-Board Library for the Cabin Crew reference:
1. Emergency Training Manual
2. Cabin Crew Manual
3. Service Manual
4. Announcement Booklet
Above manuals and related amendments will be dispatched to the aircraft library by
Services & Procedures Group- HY through the CCI against a receipt signature.

CABIN CREW MANUAL
Signed receipt shall be attached to the CCI voyage report. A copy of all receipts
shall be kept in record at Services & Procedures Group.
It is the duty and responsibility of the CCI to check and ensure on every flight that
all On-Board Library items are available. In case of any missing item from the
library, CCI should report the same to Services & Procedures Group for prompt
replacement.
Any manual removed from the library should be returned to the same location.
3.4.1 Manual Checks/ Inspection:
During Route Checks, Flight Service Supervisor shall:

a) Check the Emergency and Cabin Crew Manuals available in the On Board
Library
b) Complete and record all manual findings on the “Manual Check Form” and
return the same to Crew Management upon return to KWI.

CABIN CREW MANUAL

CABIN CREW MANUAL
3.5 Flight Duty Time Limitations – FDTL

Cabin Crew FDTL - Quick Reference
Flying Duty Period - “FDP”
Flying Duty Period starts when the crew member is required by the Company to report
for a flight, and finishes at chocks-on or engines off on the final sector.
FDP = Engine off – Reporting time
If the crew member is required by the company to report for duty in advance of the
standard reporting time that time shall be counted as part of the FDP.
Maximum FDP Cabin Crew: The maximum Cabin Crew FDP shall be in accordance with the
following table:
Local Time of start Sectors
1 2 3 4 5 6
0600-0759 14 13.15 12.30 11.45 11 N/A
0800-1259 15 14.15 13.30 12.45 12 11.30
1300-1759 14 13.15 12.30 11.45 11 10.30
1800-2159 13 12.15 11.30 10.45 10 09.15
2200-0559 12 11.15 10.30 10 9.30 N/A
Note: The cabin crew FDP and limits set on early starts flights between 0500 to 0659 hrs LT will
be based on the time at which the flight crew report but that FDP will start at the cabin crew
reporting time.
Delayed Reporting Time in a single FDP
When a crew member is informed of a delay to the reporting time before leaving the
place of rest, the maximum FDP shall be calculated as follows.
Delay Duration Maximum FDP will be based on Start Calculating FDP from
Less than 4 hrs Original reporting time Actual reporting time
More limiting time band original
4 hrs or more 4 hrs after original reporting time.
reporting time and new reporting time.
10 hrs or more Elapsed time is classed as Rest period New FDP will be restarted.
- Note: If upon the resumption of duty, further delays occur then the appropriate criteria in this
above paragraph shall be applied to the re-arranged reporting time.
Extension of Flying Duty Period:

The times extracted from the above FDP table may be extended by use of in-flight relief,
split duty, and Commander’s discretion.
A- Extension of Flying Duty Period by In-flight Relief: When additional crew member
are carried to provide in-flight relief the FDP may be extended as follows:
Rest Taken in FDP Extension
Bunk Half of total rest taken is added to FDP, subject to maximum of 19 hrs duty.
Seat One third of total rest taken is added to FDP subject to maximum of 16 hrs duty.
Note: A total in-flight rest of less than 3 hrs does not allow for FDP extension. The total in-flight
rest need not be consecutive.

CABIN CREW MANUAL
B – Extension of Flying Duty Period by Split Duty: When an FDP consists of two or
more duties separated by less than a minimum rest period, the FDP may be
extended as follows:
Consecutive Hours Rest Maximum Extension of FDP
Less than 3 NIL
3 - 10 A period equal to half the consecutive hours rest taken
Note: The rest period shall not include the time allowed for immediate post and pre-flight duties:
Total Time for Post / Pre-
If the Rest Taken is Place of Rest
flight Duties
Aircraft or Airport (Quiet and comfortable
Less than 6 hrs 30 mins
place, not open to the public)
Suitable accommodation must be
6 hrs or more 45 mins
provided i.e. Hotel in Airport vicinity
Note: If rest is taken in the aircraft on ground, the crew must have adequate control of the
temperature and ventilation. Passengers must not be on board.
C - Aircraft Commander’s Discretion to Extend a Flying Duty Period: The aircraft
commander may at his discretion extend an FDP beyond that permitted in the FDP table
for a maximum of 3 hrs. The commander may exercise his discretion to extend an FDP
following a reduced rest period to the extent necessary to allow for unforeseen
circumstances that become apparent during the last sector.
Rest Period:
▪ The minimum rest period which must be provided before undertaking a flying duty
period shall be:
- At least as long as the preceding duty period, plus one hour for each Time
Zone more than 2 hrs or 12 hrs, whichever is greater.
▪ When the rest period is 12 hrs, and suitable accommodation is provided by the
Company, then that rest period may be reduced by one hour. In such circumstances,
if the traveling time between the airport and the accommodation is more than 30
minutes each way then the rest period must be increased by the amount the total time
spent traveling exceeds one hour.
▪ If the preceding duty period, including any time spent on positioning, exceeded 18
hours, then the rest period must include a local night.
▪ The rest period following a sequence of reduced rest and an extended FDP cannot be
reduced.
▪ The length of minimum rest for crew called from standby duty shall be determined by
the length of standby duty, plus any time spent on positioning and any FDP
completed.
▪ The Aircraft Commander may, at his discretion, reduce a rest period below the
minimum required. A rest period must be long enough to allow Crew members a
minimum of 10 hours at the accommodation. The exercise of such discretion must be
exceptionally and should not be used to reduce successive rest periods.
▪ If the Time Zone Difference exceeds 2 hours, then the additional time zone difference
above 2 hrs shall be added to the minimum rest (i.e. London – New York, 5 hrs time
zone differences, time zone above 2 hrs is 5-2 =3 hrs. The minimum rest period will
then be 10 + 3 = 13 hrs)

CABIN CREW MANUAL
Standby Duty
▪ The time band in which a standby duty starts determines the allowable FDP, except
when the actual FDP starts in a more limiting time band, then that more limiting time
band will apply.
▪ When on airport standby, the allowable FDP is calculated using the standby duty start
time.
▪ If a crew member is called out from standby, the standby duty will cease when the
crew member reports at the designated reporting point.
▪ The following limits apply:-
Duty Maximum Duration

Standby duty (all cases) 12 hours
Standby followed by an allowable FDP 21 hour for cabin crew
4 hours (8 hours in a hotel). Any time spent on airport
Airport Standby standby duty will be included when determining the
maximum FDP.
Cabin Crew Days off , Cumulative Duty and Flying Hours :
Crew members shall:-

- Not work more than 7 consecutive days between days off, but may be positioned to the
usual operating base on the eighth day, provided they are then allocated at least 2
consecutive days off, and
- Have a minimum of 2 consecutive days off in any consecutive 14 days following the
previous 2 consecutive days off,
- Have an average of at least 8 days off in each consecutive 4 weeks period averaged
over 3 such periods.
Days off: Periods available for leisure and relaxation, free from all duties. A single day
off shall include two local nights and shall be of at least 34 hrs duration. Consecutive
days off shall include a further local night for each additional consecutive day off. A rest
period may be included as part of a day off provided at base or outstations.
Local Night is a period of 8 hours falling between 2200 and 0800 hrs local time.
The maximum duty hours of Cabin Crew shall not exceed:
- 60 hrs in 7 consecutive days, but may be increased to 65 hrs when rostered duty
covering a series of duty periods, once commenced subject to unforeseen delays
- 105 hrs in any 14 consecutive days and 210 hrs in any 28 consecutive days.

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3.5.1 CREW FLIGHT DUTY TIME LIMITATIONS

a) Purpose
The purpose of this Section is to provide crew members with a description of the
Kuwait Airways Flight Time Limitation scheme (FTL).
b) Introduction
The company is required by KCASR Part 6 Attachment ‘Q’ to establish a flight and
duty time, and rest period, limitations scheme for all crew members. The company
must further ensure that flights are planned to be completed within the allowable
flight duty period, taking into account the time required for preflight duties, flight
and turn-around times, and the nature of the operation. Crew member duty rosters
shall be prepared and published in advance.
The intent of this flight and duty time limitation scheme is to ensure that crew
members are adequately rested at the beginning of each flying duty period (FDP),
and whilst flying are sufficiently free from fatigue so that they can operate to a
satisfactory level of efficiency and safety in all normal and abnormal situations.
A crew member shall not fly, and an operator shall not require him to fly, if either
has reason to believe that the crew member is suffering, or is likely to suffer while
flying, from a level of fatigue as may endanger the safety of the aeroplane or of its
occupants. The responsibility for being sufficiently rested before undertaking a
flying duty remains with the individual crew member. If the individual(s) know or
suspect that their physical or mental condition renders them temporarily unfit so to
act, or if they know that they are, or are likely to be, in breach of the FDTL
regulations, they will not act as an operating crew member.
c) Applicability
The limits of this scheme shall apply to both Flight Crew and Cabin Crew in relation
to any duty carried out at the request of the Company.
d) General Principles of the Scheme
The relationship between the frequency and pattern of scheduled flying duty
periods and rest period and time off is recognized, and due consideration will be
given to the cumulative effects of working long hours interspersed with minimum
rest.
Planned schedules shall allow for flights to be completed within the maximum
permitted flying duty period. The DGCA/ASD, when assessing the suitability of a
planned schedule will take into account the time allowed for pre-flight duties,
taxiing, the flight and turn-round times.
However, it is recognized that on occasion a planned flight will experience
unforeseen delays. Under these conditions, the aircraft commander may, within
prescribed conditions, and after careful consideration of the guidelines herein,
extend an FDP.
Other factors to be considered when planning duty periods include:
i) The allocation of work patterns which avoid such undesirable practices as
working crew close to the limits of their approved FDTL scheme, alternating
day/night duties, the positioning of crew so that a serious disruption of established
sleep/work patterns occur, or scheduling rest periods of between 18 and 30 hours
especially after long flights crossing many time zones.
ii) Planning days off and notifying crew well in advance.

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e) Kuwait Airways Responsibilities

i) It is the responsibility of the company to prepare duty rosters sufficiently in
advance to provide the opportunity for crew to plan adequate pre-duty rest. The
company has established minimum periods of notification of duty for operating
crew and shall give at least 3 days’ notice of days off, during which a crew member
will not be required for any duties.
ii) Away from base, the company must provide for crew members both the
opportunity and facilities for adequate pre-flight rest, in suitable accommodation.
iii) The company shall satisfy itself that crew members, who undertake other
employment, if allowed by the company, still have the opportunity to enjoy
adequate pre-flight rest.
f) Crew Member Responsibilities
i) Responsibility for preventing the onset of fatigue cannot rest with the company
alone. All crew members have a responsibility to make optimum use of the
opportunities and facilities for rest provided, and plan and use their rest periods
properly. Crew members must recognize that the responsibility for being
sufficiently rested before undertaking a flying duty remains with the individual crew
member.
ii) Crew members are not entitled to act as a member of the crew of an aircraft
registered in the State of Kuwait if the individuals know or suspect that their
physical or mental condition renders them temporarily unfit so to act, or if they
know that they are, or are likely to be, in breach of this scheme.
iii) A crew member shall not fly, and the company shall not require him to fly, if
either has reason to believe that he is suffering, or is likely to suffer while flying,
from such fatigue as may endanger the safety of the aircraft or of its occupants.
iv) A crew member is required to inform the Fleet of any flying duty periods
undertaken by him whether professionally or privately, including any simulator
hours.
g) Standard Provisions Applicable to an FDTL Scheme.
Subject to the maxima and minima specified in this document, it is incumbent on
the company to establish maximum flying duty periods and minimum rest periods
appropriate to the nature of flight operations undertaken. The essentials are
identified by use of the words ‘shall’ or ‘must’; desirable features are introduced by
the words ‘should’ or ‘may’.

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3.5.2 Definitions
For the purpose of this document, various terms used have the meanings defined
below ascribed to them.
Acclimatized
When a crew member has spent 3 consecutives local nights on ground within a
time zone which is 2 hrs. wide, and is able to take uninterrupted night’s sleep, the
crew member will remain acclimatized thereafter until a duty period finishes at a
place where the local time differs by more than 2 hrs. from that at the point of
departure.
Augmented Flight Crew
A flight crew that comprises more than the minimum number required for the
operation of the aeroplane and in which each flight crew member can leave their
post and be replaced by another qualified flight crew member.
Cabin Crew
A person employed to facilitate the safety of passengers, whose duties are
detailed by the company or the aircraft commander. Such person will not act as a
member of the flight crew.
Contactable
A short period of time during the day or night, other than on a ‘day off’, during
which the Company requires a crew member to be at an agreed location for the
purpose of giving notification of a duty period which will commence not less than
10 hours ahead. The contactable period shall not exceed 2 ½ hours.
Crew Member
A member of flight crew or a cabin crew.
Days off
Periods available for leisure and relaxation, free from all duties. A single day off
shall include two local nights and shall be of at least 34 hours duration.
Consecutive days off shall include a further local night for each additional
consecutive day off. A rest period may be included as part of a day off.
Duty
Any continuous period during which a crew member is required to carry out any
task associated with the business of the company.
Early Start Duty
A duty is an Early Start Duty if it commences in the period 0500 to 0659 hours
local time.
Fatigue:
A physiological state of reduced mental or physical performance capability
resulting from sleep loss or extended wakefulness and/or physical activity that can
impair a crew member's alertness and ability to safely operate an aircraft or
perform safety related duties.
Flight Crew
Those members of the crew of an aircraft who act as a pilot, or flight engineer.

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Flying Duty Period (FDP)

A period which commences when a flight or cabin crew member is required to
report for duty that includes a flight or series of flights and which finishes when the
aeroplane finally comes to rest and the engines are shut down at the end of the
last sector, on which he is a crew member.
Late Finish Duty
A duty is late finish duty when the duty finishes in the period between 0100 to 0159
hours local time.
Local Night
A period of 8 hours falling between 2200 hours and 0800 hours local time.
Night Duty
Any duty that is carried out within any part of the period 0200 to 0459 hours local
time.
Positioning
The practice of transferring crews from place to place as passengers in surface or
air transport at the request of the company.
Post Flight Duties
Duties performed after flight, which are directly concerned with the operations of
the aircraft. It does not include other activities such as clearing customs and
immigration and transport to the hotel.
Regular
Regular, when applied to duties that are Late Finishes, Night or Early Starts,
means a run of 4 or 5 consecutive duties, not broken by a period of 34 hours free
from such duties, contained in a single 7 consecutive day period.
Reporting Time
The time at which a crew member is required by the company to report for any
duty.
Rest Period
A period of time before starting a flying duty period which is intended to ensure that
a crew member is adequately rested before a flight.
Rostering Period
Four (4) consecutive weeks.
Rostered/Planned Duty
A duty period, or series of duty periods, with stipulated start and finish times,
notified to crews in advance, by the company.
Scheduled Duty
The allocation of a specific flight or flights or other duties to a crew member within
the pre-notified rostered/planned series of duty periods.
Sector
The time between an aircraft first moving under its on power until it next comes to
rest after landing, on the designated parking position.
Note: A return to the gate is not considered a sector.

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Split Duty
A flying duty period which consists of two or more sectors, separated by less than
a minimum rest period.
Standby Duty
A defined period of time at the airport, at the hotel or at home, during which a crew
member, who would otherwise be off duty, is required by the company to be
available to receive an assignment for a specific duty without an intervening rest
period. However, it shall not include any time during which the Company requires a
crew member to be contactable for the purpose of giving notification of a duty
which is due to start 10 hours or more ahead.
Suitable Accommodation
A single-occupancy bedroom which is subject to minimum level of noise is well
ventilated and has the facility to control the levels of light and temperature.
Time Zone Difference (TZD)
The difference in local time between the place of departure and the place of arrival,
and each time zone is one hour.
Traveling Time
All time spent by a crew member in surface transport transiting between the place
of rest and the place of reporting for duty.
Week
A period of seven consecutive days starting at Saturday 0001 and ending Friday
2400 hours’ local time.
3.5.3 Calculation of Flying Duty Period

a) The maximum FDP, in hours and fraction of hours, shall be in accordance with
paragraph 3.5.5. The times extracted from the table in this paragraph may be
extended by use of in-flight, relief, split duty, and Commander’s discretion,
under the terms of paragraphs 3.5.6, 3.5.7 and 3.5.12
b) When a crew member (includes management pilots/ cabin crew) is required by
the company to report for duty in advance of the standard report time for a
scheduled flight to carry out any task (includes management duties/office time)
the time spent on that task shall be counted in full towards the subsequent
FDP.
c) Pre-operating Deadhead Time, Training period(s) prior to a flight or any
Administrative or office time prior to a flight shall be considered as duty time for
the purpose of determining required rest periods and calculating duty time
limitations for operating Cabin Crew:
3.5.4 Night Duty
Late finishes /Early Starts
The Conditions set in this paragraph only apply when a crew members is
acclimatised.
Sleep deprivation, leading to the onset of fatigue, can arise if a crew member is
required to report early for duty or finishes a duty late on a number of consecutive
days. Therefore, not more than 3 consecutive duties that occur in any part of the
period 0100 to 0659 hours local time can be undertaken, nor will there be more

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than 4 such duties in any 7 consecutive days. Any run of consecutive duties (late
finishes or nights or early starts) can only be broken by a period of not less than
34 consecutive hours free from such duties. These 34 consecutive hours may
include a duty that is not an Early, Late or Night duty.
However, crew members who are employed on a regular early morning (0500 to
0659 hours local time) duty for a maximum of 5 consecutive duties shall work to
the following:
i) The minimum rest period before the start of such a series of duties is 24 hrs.
ii) The duty will not exceed 9 hours, irrespective of the sectors flown.
iii) At the finish of such a series of duties, crew members will have a minimum
of 63 hours free from all duties.
Should a crew member be scheduled for duty that occurs during any part of the
period 0200 to 0459 hours local time, for more than 1 night and up to a maximum
of 3 consecutive nights, then crew members must be free from all duties by 2100
local time before covering the block of consecutive night duties, such that the
crew members can take a rest during a local night.
Regular Night Duties
Not applicable (see definition – ‘Regular’).
3.5.5 Maximum FDP

a) The standard reporting times prior to flights as set in Chapter 2 - paragraph 2.7,
are part of the FDP.
A period of time of not less than thirty minutes (30 mins) shall be planned for
post-flight activities.
Note: The interval for post flight activities counts as duty but not FDP.
b) Time spent between reporting for a flight and the completion of post-flight
duties determines the length of the subsequent rest period.
c) When a crew member is informed of a delay to the reporting time, before
leaving the place of rest, the maximum FDP shall be based on the more
limiting time band based on the planned or delayed reporting time and the
FDP starts at the actual reporting time (see para 3.5.11).
Maximum FDP - Cabin Crew
The Maximum Allowable FDP (in hours) is determined from the following
tables by entering with the local time of start of the duty and the number of
sectors planned (actual sectors flown in the case of re-planning).
Local Time of start Sectors
1 2 3 4 5 6
0600-0759 14.00 13.15 12.30 11.45 11 N/A
0800-1259 15.00 14.15 13.30 12.45 12 11.30
1300-1759 14.00 13.15 12.30 11.45 11 10.30
1800-2159 13.00 12.15 11.30 10.45 10 09.15
2200-0559 12.00 11.15 10.30 10 9.30 N/A

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3.5.6 Extension of Flying Duty Period by In-flight Relief (Augmented Crew)

a) When any additional crew member is carried to provide in-flight relief, with the
intent of extending an FDP, that individual shall hold qualifications which are equal
or superior to those held by the crew member who is to be rested.
b) The division of duty and rest between those crew members being relieved will
be kept in balance. It is unnecessary for the relieving crew member to rest in
between the times relief is provided for other crew members. When in-flight relief
is utilized, the crew members resting will be provided with a comfortable reclining
seat or a bunk, separated and screened from the flight deck and passengers, and
free from disturbance.
c) A total in-flight rest of less than 3 hours does not allow for the extension of an
FDP, but where the total in-flight rest, which need not be consecutive, is 3 hours
or more, then the FDP may be extended as follows:
Rest Taken in FDP Extension

One half of total rest taken is added to FDP, subject to maximum
Bunk
of 19 hrs for cabin crew.
One third of total rest taken is added to FDP, subject to maximum
Seat
of 16 hrs for cabin crew.
d) Rest Calculation: Total block time minus 25 mins after chocks OFF till 25 mins
before chocks ON for each sector.
3.5.7 Extension of Flying Duty Period by Split Duty.
a) When an FDP consists of two or more sectors – one of which can be a
positioning journey counted as a sector – but separated by less than a minimum
rest period, then the FDP may be extended by the amounts indicated below:-
Consecutive Hours Rest Maximum Extension of FDP
Less than 3 NIL
3 - 10 A period equal to half the consecutive hours rest taken
b) The rest period shall not include the time allowed for immediate post flight
duties and pre-flight duties, as specified by the Company, but shall not be less
than a minimum total of 30 minutes.
c) When the rest period is 6 hours or less it will suffice if a quiet and comfortable
place, not open to the public, is available. Rest may be taken in the aircraft on the
ground, only when the crew have adequate control of the temperature and
ventilation within the aircraft, either by use of a ground power unit or the aircraft
internal power units. The passengers must not be on board.
If the rest period is more than 6 consecutive hours, then suitable accommodation
must be provided.
d) The following total time will be excluded from the rest period provided under
split duty, to cater for immediate post-flight and preflight duties:
Total Time for Post /
Rest Taken Place of Rest
Pre-flight Duties
Less than 6 hrs Aircraft or Airport 30 mins
6 hrs or more Hotel in Airport vicinity 45 mins

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e) When planned Split Duty involves rest in suitable accommodation, the

accommodation should be located within 15 minutes of the report location, using
the normal means of transportation. If the accommodation is further than 15
minutes away then the additional travelling time should be added to the post and
pre-flight duty allowance in order to calculate the allowable Split Duty.
3.5.8 Post Flight Duty
A period of 30 mins after “Chocks ON” is normally allowed for post-flight duties.
This does not count towards calculation of FDP but will count towards calculating
the duty period and also in calculating rest period based on preceding duty
period.
3.5.9 Positioning
a) All time spent on positioning at the behest of Kuwait Airways will count as
duty, but positioning does not count as a sector when calculating the FDP. In
these circumstances, the FDP commences not later than the time at which the
crew member reports for the positioning journey. The subsequent rest period
must account for the FDP plus the positioning journey.
b) If after a positioning duty, a crew member has less than the minimum rest
period in suitable accommodation provided by the company before commencing
a flying duty period, then positioning + planned FDP must be used in calculating
maximum allowable FDP. However, if a rest period of between 3 and 10
consecutive hours can be taken in suitable accommodation then Split Duty can
be used. If the rest period is less than 3 consecutive hours, split duty cannot be
used.
Note: when calculating the maximum allowable FDP, if split duty is used then
the positioning duty shall count as a sector.
3.5.10 Travelling Time
a) Travelling time other than that time spent on positioning shall not be classed
as duty time and shall not be included in cumulative totals of duty hours.
b) When traveling times between the aerodrome and sleeping accommodation
provided by the Company exceed thirty minutes each way, the rest period
provided must be increased by the amount of excess.
3.5.11 Delayed Reporting Time in a single FDP
a) When a crew member is informed of a delay to the reporting time due to a
changed schedule, before leaving the place of rest, the FDP shall be
calculated as follows.
When the delay is less than 4 hours, the maximum FDP allowed shall be
based on the original reporting time and the FDP shall start at the actual
reporting time.
When the delay is 4 hours to less than 10 hrs. the maximum FDP shall be
based on the more limiting time band of the planned and the actual reporting
time and the FDP starts 4 hours after the original reporting time.
b) When the Company informs a crew member before leaving the place of rest of
a delay in reporting time of 10 hours or more ahead and that crew member is
not further disturbed by the Company until a mutually agreed hour, then that
elapsed time is classed as a rest period. The FDP starts afresh at the
rearranged reporting time

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If, upon the resumption of duty, further delays occur then the appropriate
criteria in this paragraph and paragraph (a) above shall be applied to the re-
arranged reporting time.
3.5.12 Aircraft Commander’s Discretion to Extend a Flying Duty Period
a) An aircraft commander may, at his discretion, and after taking note of the
circumstances of other members of the crew, extend an FDP beyond that
permitted under maximum FDP, provided he is satisfied that the flight can be
made safely. The extension shall be calculated according to what actually
happens, not on what was planned to happen. An extension of 3 hours is the
maximum permitted, except in cases of emergency (see Note 1 below).
b) The commander is authorized to exercise his discretion to cater for
unforeseen delays, etc. and avoid disruption after the ‘duty’ has started. The
discretion may be exercised as under:
• Exercised on the “day of operation”.
• FDP of Flight Crew and Cabin Crew can be extended together or
separately, jointly or individually.
• At the beginning of the FDP or enroute.
• At base or outstation.
• FDP involving one or more sectors.
c) A commander is authorized to exercise his discretion to extend an FDP
already extended by In-flight relief or split duty after the start of an FDP with up
to 3 hours of discretion.
d) A commander may exercise discretion to extend an FDP following a reduced
rest period, only in exceptional circumstances, and then only to the extent
necessary to allow for unforeseen circumstances that become apparent during
the last sector.
e) Whenever a commander exercises his discretion to extend a flying duty
period, such extension shall be reported to the company (on prescribed form). If
the extension is more than 2 hours, it shall be reported to the DGCA/ASD
within a period of 14 days, by the company.
Note 1: In respect of an extension to a flying duty period, an emergency is a situation
which in the judgment of the commander presents a serious risk to the health or safety
of crew and passengers, or endangers the lives of others.
Note 2: Discretion Reports either concerning extension of flying duty or reduction of a
rest period shall be submitted in the Forms given in the Appendix to this document.
Those reports will be used by DGCA/ASD when assessing the realism of particular
schedules.
f) Extension of FDTL – Guidance
The pattern of operations of flight crew and cabin crew could be different. If
there is a delay to flight, the commander who is operating the immediate sector
may, at his discretion, extend the FDP of crew members, as required, to
complete their respective duty assignments. He will submit the Discretion Report
for FDP extension up to sector/s operated by him. The FDP so extended
governs the crew concerned thereafter.
In case of a change in the commander, the new commander should be informed
of the FDP extension made by the previous commander. If further FDP
extension is required due to delay/diversion etc. involving recalculation and
extension of FDP, the new commander may, at his discretion, extend the FDP,

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taking into account all the circumstances again. If he further extends the FDP,
he will submit another Discretion report, stating the FDP extension made by him.
Note: total extension of any crewmember in a single FDP shall not exceed 3 hours.
g) Consultation with other crew
The aircraft commander may exercise his discretionary powers to extend a flying
duty period or reduce a rest period after taking note of the circumstances of
other members of the crew. The intent of consulting other crew members is to
ensure that they are sufficiently free from fatigue so that they can operate to a
satisfactory level of efficiency and safety in all normal and abnormal situations.
The consultation process must take into account the circumstances of the
majority of the crewmembers in deciding if the flight should be continued or not.
The regulations should not be interpreted as to allow any individual to practice
“veto” power over the continuation of a flight. Commanders should be prudent in
assessing the circumstances. A case in point would be when a co-pilot who
represents half the cockpit crew feels fatigued, versus a cabin crew member
who may represent a fraction of the required manpower.
3.5.13 Rest Periods
a) The company will notify all crew members in good time of a flying duty period
so that sufficient and uninterrupted pre-flight rest can be obtained. When away
from base the company must provide the crew with the opportunity and the
facilities for adequate pre-flight rest. The company must provide suitable
accommodation. When flights are carried out at such short notice that it is
impracticable for the company to arrange suitable accommodation, then this
responsibility is delegated to the aircraft commander.
b) The minimum rest period which must be taken before undertaking a flying duty
period will be the greater of i) or ii) below:-
i) At least as long as the preceding duty period, (minimum of 10 hrs.) plus one
hour per hour of Time Zone Difference if more than 2 hrs. or
ii) 12 hours.
c) When away from base, in the case when the rest period earned by a crew
member is 12 hours, and suitable accommodation is provided by the company,
then that rest period may be reduced by one hour. In such circumstances, if the
traveling time between the aerodrome and the accommodation is more than 30
minutes each way then the rest period must be increased by the amount the total
time spent traveling exceeds one hour. The room allocated to the crew member
must be available for occupation for a minimum of 10 hours. This sub-paragraph
does not apply to rest periods that exceed 12 hours.
d) In exceptional circumstances, at home base, individual crew members may be
asked to exercise their discretion to reduce rest by up to a maximum of one hour
but only to minimum of 12 hours for flight crew and 11 hours for cabin crew. If
discretion is used, it is the responsibility of KAC and the crew member to inform
the commander of the flight immediately following the rest period that a reduced
rest period has been taken.
e) If the preceding duty period, which includes any time spent on positioning,
exceeded 18 hours, then the ensuing rest period must include a local night.
f) The rest period following a sequence of reduced rest and then an extended
FDP, cannot be reduced. Note: see also para 3.5.12 d.

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g) After being called out from a standby duty the length of minimum rest shall be
determined by the length of standby duty, plus any time spent on positioning, and
any FDP completed.
h) Crew members who inform the company that they are having difficulty in
achieving adequate pre-flight rest should be given the opportunity to consult an
aviation medical specialist.
3.5.14 Aircraft Commander’s Discretion to Reduce a Rest Period
a) An aircraft commander may, at his discretion, and after taking note of the
circumstances of other members of the crew, reduce a rest period below the
minimum required. The exercise of such discretion must be considered
exceptional and should not be used to reduce successive rest periods.
A rest period must be long enough to allow Crew members a minimum of 10
hours, at the accommodation where the rest is taken.
For those flights exceeding a Time Zone Difference of two hours then that time
zone difference minus 2 hours, shall be added to the minimum rest period at the
accommodation where the rest is taken (e.g. London – New York, 5 hours’ time
zone difference, minus 2 hours = 3 hours. 10 hours plus 3 hours’ time zone
difference = 13 hours minimum rest period).
b) If the preceding FDP was extended (Commanders discretion) the rest period
may be reduced, provided that the subsequent allowable FDP is also reduced by
the same amount.
c) When away from base and where an individual crew member separates from
the crew or the crew as a whole splits up, then any use of discretion to reduce
rest becomes a decision for an individual crew member. The decision to continue
with the next flight and the submission of an associated discretion report is the
responsibility of the relevant commander after the crew member, and the
company if in a position to do so, has informed the commander that a reduced
rest period has been taken.
d) If a rest period is reduced, the commander shall submit a report to the
company in the prescribed form. Any reduction of a rest period by more than 1
hour must be reported to the DGCA/ASD, by the company, within 14 days.
3.5.15 Standby Duty
a) The time of start, end and nature of the standby duty will be defined and
notified to crew members. The time a standby duty starts determines the
allowable FDP, except that when the actual FDP starts in a more limiting time
band, then that FDP limit will apply.
b) However, when standby is undertaken at home or in suitable accommodation
provided by the company during the period 2200 to 0800 hours local time, and a
crew member is given 2 hrs. or less notice of a reporting time, the allowable FDP
starts at the reporting time for the designated reporting place and not as in a)
above.
c) When a crew is on a standby duty on immediate readiness at an airport, the
allowable FDP is calculated using the start time of the standby duty.
d) If a crew member is called for duty from standby, the standby duty will end
when the crew member reports at the designated reporting point.
The following limits apply:-
Duty Maximum Duration
Standby duty (all cases) 12 hours
Standby followed by an allowable FDP 20 hours + 1 hour for cabin crew

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f) Following any period of standby during which the crew member has not been
called for duty, at least 12 hours rest must be taken prior to the next duty period.
Similarly, following the end of a contactable period at least 10 hours must elapse
prior to the next duty period.
g) For minimum rest purposes, the minimum rest period will be determined by
the length of standby duty plus any time spent on positioning, plus FDP
completed, plus post flight duties.
3.5.16 Days Off
a) A single day off shall include two local nights and shall be at least 34 hours.
Consecutive days off shall include a further local night for each additional
consecutive day off. A planned rest period may be included as part of a day off
provided at base or outside base.
b) Crew members shall:-
i) Not work more than 7 consecutive days between days off, but may be
positioned to the usual operating base on the eighth day, provided they are
then allocated at least 2 consecutive days off, and
ii) Have a minimum of 2 consecutive days off in any consecutive 14 days
following the previous 2 consecutive days off, exceptionally, where there is
a delay which could not have been foreseen, crew members may be
positioned to their usual operating base on the 13th day, provided they are then
allocated at least three consecutive days off, (DGCA/ASD approval 16-
741/OPS/41, 14th Nov 2016 & other correspondences), and
iii) Have an average of at least 8 days off in each consecutive 4 weeks
period, averaged over 3 such periods.
c) If a crew member is away from flying duties due to sickness, then the 8 days off
in any consecutive 4 weekly period, as referred above, may be reduced as per
the following table
Duration of sick days within Reduction in the provision of 8 days off

consecutive 4 weekly period within consecutive 4 weekly period
1 day 1 day (see note 1 & 2)
2 to 3 days 2 days (see note 3)
4 to 7 days 3 days
8 to 11 days 5 days
12 to 15 days 6 days
16 to 19 days 7 days
20 and > 20 8 days
Note 1: A single sick day can replace one (1) days rest in the eight (8) days off in any
consecutive four (4) weekly period, provided that the crew member must have had two
local nights and shall have been at least 34 hours duration free from duty.
Note 2: A single sick day not meeting the above requirements (see Note 1), shall not
replace one (1) days rest in the eight (8) days off in any consecutive four (4) weekly
period. Moreover, a crew member should not be rostered for a duty before 0600 hrs.
Local time (i.e. end of local night).
Note 3: following two (2) sick days, to be eligible for two (2) days consecutive rest, the
crew member must have had three (3) local nights free from duty.

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d) If a crew member is away from flying duties due to leave, then the 8 days off in
any consecutive 4 weekly period, as referenced in item b) iii) above, may be
reduced as per the following table: Table 2 – Leave :
Duration of leave days within Reduction in the provision of 8 days off
consecutive 4 weekly period within consecutive 4 weekly period.
Singe (1) day Nil (see note 1)
> 1 day Each successive days leave shall reduce
this requirement on a one for one basis up
to the max. of 8 days.
Note 1: A single day’s leave can replace one (1) days rest in the eight (8) days off in any
consecutive four (4) weekly period, provided that the crew member must have had two
local nights and shall have been at least 34 hours duration free from duty.
Note 2: Two (2) day’s leave can replace two (2) days consecutive rest, provided that the
crew member must have had three (3) local nights free from duty.
A crew member who is a no-show (absent from duty), then those days away from flying
duties will be treated as per paragraph d) above.
3.5.17 Cumulative Duty and Flying Hours for Cabin Crew

a) The maximum duty hours of Cabin Crew shall not exceed:
i) 60 hours in 7 consecutive days, but may be increased to 65 hours when
rostered duty covering a series of duty periods, once commenced subject to
unforeseen delays
ii) 105 hours in any 14 consecutive days; and
iii) 210 hours in any 28 consecutive days.
b) The limitations applied to cabin crews are those applicable to flight crew
members contained in paragraphs 3.5.6 to 3.5.16, but with the following
differences:
i) A flying duty period is 1 hour longer than that permitted for flight crew. The
FDP and limits set on early starts for cabin crew will be based on the time
at which the flight crew report for their flying duty period but that FDP will
start at the report time of the cabin crew.
ii) The combined sum of standby time and subsequent FDP will be 1 hour
longer than that permitted to flight crew.
iii) Airport Standby: The following limitation applies:
• Maximum duration: 4 hours (8 hours in a hotel)
• Any time spent on airport standby duty will be included when
determining the maximum FDP as in the Table under Para 3.5.5
Note: Cabin Crew rest period will be equal to Flight Crew
3.5.18 Contactable Period

The "CONTACTABLE" period is another method of making crews available for
assigning a duty. One method is to schedule the crew for Standby Duty. In
addition to this, crew can be asked to be “Contactable” at a particular location for
notifying a duty. The difference between standby duty and ‘Contactable” period is:
a) Crew on standby can be assigned a duty starting immediately whereas duty
assigned during “Contactable” period does not start immediately;

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b) Standby duty is normally scheduled whereas ‘Contactable” is ad-hoc, and as

when necessary
c) Standby duty is counted towards the following FDP and also rest period,
whereas the ‘Contactable” period is not counted, as it starts after a lapse of a
minimum of 10 hours.
d) The following are the conditions to be compiled when asking crew to be
“Contactable”:
i. The “Contactable” period is of short duration during day or night (maximum
2 ½ hours).
ii. It can be one period or two periods in a 24-hour period, e.g. first
“contactable” period 0700-0800 LT. and second period 2000-2130 LT.
iii. Location of contact to be indicated to crew, or agreed with him/her.
iv. It shall not be on a Day off.
v. Crew shall be notified of a duty during that period (if no duty is finalized,
“contactable” period can be cancelled).
vi. Such duty shall not start less than 10 hours after the end of the
“contactable” period, e.g., if a crew member is “CONTACTABLE” during
0700-0800 LT., he/she can be informed at 0730 LT. of a duty commencing
after 1730 LT. (he/she shall also be told that his/her “contactable” period
ends after 0730 LT.)
3.5.19 Records to be Maintained
Records must be kept of the duty and rest periods of all flying staff. These
records shall include the following:
a) For each Cabin Crew Member
i) Duration of each flying duty period and functions performed during the
period.
ii) Duration of each duty period whether or not it includes a flying duty period.
iii) Duration of each rest period prior to a flying duty or standby duty period.
iv) Dates of days off.
v) Weekly totals of duty.
b) Duties such as attending training or office duty before a flight and without any
rest period before flying duty will be considered continuous duty time.
c) Records shall be preserved for at least 12 calendar months from the date of
the last relevant entry.
d) Additionally, all aircraft commander’s discretion reports of extended flying duty
periods and reduced rest periods shall be retained for a period of at least six
months.

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3.6 Extra Cabin Crew Members Flying On Board

The following definitions will be adopted with regards to extra Cabin Crew
Members flying on board any aircraft:
a. Supernumerary Cabin Crew (SNY)
b. Deadhead Cabin Crew (DHD)
3.6.1 Supernumerary Cabin Crew (SNY)

The Supernumerary Cabin Crew definition applies ONLY to Cabin Crew Members
flying to their home countries in uniform after obtaining a prior permission from
Operations Director.
The SNY Cabin Crew should:
a. Travel In Uniform
b. Have their names mentioned on GD
c. Be in possession of valid documents & visa.
d. Proceed to the A/C through “Crew Channel” unless local regulations require
going through passenger formalities.
e. No Tickets issued.
f. Occupy jumpseat or passengers seat if no jumpseat available.
Note: SNY definition is strictly restricted to the above-mentioned category only.
3.6.2 Deadhead Cabin Crew (DHD):

The Deadhead Cabin Crew (DHD) definition applies to Cabin Crew Members
flying on duty in addition to the initial cabin crew complement for operational
reasons i.e.:
a. Cabin crew positioning to operate an onward or intermediate sector.
b. Cabin crew returning to base after completion of any flying duty.
The DHD cabin crew should:
c. Travel In Uniform
d. Have their names mentioned on GD
e. Be in possession of valid Documents and Licenses.
f. Occupies a passenger seat booked by Operations Dept. or jump seat if
passenger seat not available.
g. Proceed to the A/C through “Crew Channel” unless local regulations require
going through passenger formalities.
h. No Tickets issued.
Cabin Crew In Charge should not use the SNY definition for cabin crew
positioning to operate a flight or DHD after a flight.
Cabin Crew In Charge should use the DHD definition for any Cabin Crew
Members traveling in addition to the normal cabin crew complement for
operational reasons.

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3.6.3 Extra Cabin Crew Members (FSS or Newly Appointed Cabin Crew):
Flight Services Supervisors operating training or route check flights also newly
appointed Cabin Crew Members traveling in addition to the cabin crew
complement will be booked as DHD cabin crew & No ticket issued.
a. He/She will occupy extra jump seat in the aircraft provided for extra crew
b. Seat will be booked on aircraft with no extra jump seat.
Note:
1. In-flight Relief Cabin crew must adhere to the DHD travel regulations.
3.6.4 Dead Head & Supernumerary Cabin Crew Regulations
Dead Head travel will be indicated on the cabin crew members’ roster and in such
cases the following rules are to be observed:
a. Dead Head cabin crew should have a valid visa for their final destination
whenever required.
b. DHD cabin crew members’ documents to be checked/briefed separately by the
Cabin Crew In Charge of the operating cabin crew (if DHD cabin crew do not
have a Cabin Crew In Charge) after completion of the regular Briefing Session.
c. Cabin crew traveling DHD / SNY should check-in through the Airport Counter.
d. Full uniform should be worn. (DHD / SNY)
e. DHD/SNY large suitcases to be checked in at counter as normal pax.
f. DHD/SNY cabin crew to move together through Immigration Counter.
g. DHD / SNY cabin crew should not interfere with the operating cabin crew
during the flight
h. DHD / SNY cabin crew should change into decent civilian attire after take-off
and back into uniform before landing. Cabin Crew In Charge of DHD cabin
crew should ensure that all his/her cabin crew are wearing decent modest
civilian clothes to maintain KU image. (T-shirts with pictures, etc., or
jeans/denim wear are not allowed).
i. DHD/SNY cabin crew travelling on flights of 2 hours 30 mins or less may
continue to travel in uniform and need not change into civilian clothes.
However, stripes for stewards must be removed.
j. DHD/SNY cabin crew when changing into civilian clothes are not allowed to
use the F/C or J/C toilets.
k. DHD/SNY cabin crew should strictly follow the regulations pertaining to
behaviour in general and must avoid making excessive noise or talking to each
other loudly.
l. Economy Class meals, similar to the E/Y passengers will be offered.
m. All regulations pertaining to rest periods, alcoholic consumption and behaviour
in general should be strictly observed by DHD / SNY cabin crew.
n. DHD/SNY cabin crew are not permitted to move between classes and to keep
a very low profile in order not to disturb passengers/operating cabin crew.
o. DHD/SNY cabin crew to leave the aircraft after the E/Y passengers disembark.
p. A Voyage Report should be filled by the Cabin Crew In Charge or the senior
cabin crew member mentioning the cabin crew names and staff numbers
including the name and staff number of the Cabin crew In Charge. The Report
should be signed by the operating Captain.
q. Ex./To LON: Any cabin crew member travelling Dead Head or supernumerary
should check-in/out through KAC Counter and pass through HM Immigration
as passengers.

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r. DHD cabin crew positioning to LON and transiting to other destinations on the
same day do not require a VISA.
s. DHD/SNY cabin crew to board the aircraft prior to pax embarkation and to
occupy normal cabin seats as allocated by Ground Handling staff. DHD/SNY
Cabin seats shall be equipped with a seat belt and have ready access to
oxygen system.
t. DHD / SNY Cabin Crew should comply with the “fasten seat belt” sign and,
applicable “no smoking” regulations on board the aircraft and should be seated
with their seat belts fastened:
1. during taxiing, takeoff and landing phases of the flight; prior to and
2. or during turbulence and other emergency situation, if considered necessary
by the flight commander.
u. DHD / SNY Cabin Crew should ensure that their baggage and other personal
belongings are properly stowed in a secured manner throughout the flight.
v. DHD / SNY Cabin Crew should comply with all necessary instructions given to
them by the Operating Cabin Crew in case of an emergency situation Inflight.
Note:
1. Whenever any cabin crew member reports sick or is seated as DHD during flights for
a certain reason, Cabin Crew In Charge should mention DHD and not the cabin crew
member’s position in the column for Cabin crew Position on the Voyage Report.
Furthermore, Cabin Crew In Charge should report in the General Remarks the reason
for the said action also the actual duration of duty performed by the said cabin crew
member for the purpose of calculation of flying hours.
2. Whenever cabin crew members are DHD on any positioining flight, Cabin Crew In
Charge should assign only 1 cabin crew member to handle the service for deck crew
and not on rotational basis for flying hours calculation.

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3.7 Sickness Procedures

3.7.1 Sickness At Kuwait
There are 2 types of Sick Leave, namely, S1 and S2, as under:
S1Represents sick leave given by non-KAC medical Centers and only KAC
Medical Center can decide whether the Medical cause should be considered as
belonging to this type (i.e., 1 -4 days sick leaves for minor illnesses, such as
Flu, Diarrhea, Back Pain, Tonsillitis, etc.)
S2Represents sick leave given by KAC medical Centers and other Medical Center
and only KAC medical Centers can decide whether the medical cause should
be considered as belonging to this type (i.e. all sick leaves which need
hospitalization or prolonged investigation or treatment e.g. fractures, disc
prolapsed, surgery, operations, etc.)
S1 sick leaves less than 15 days and all sick leaves from S2 should follow the
normal Administration Order No. 12196 for the purpose of full or part salary.
S1 sick leaves of more than 15 days a year should be without pay.
No KAC staff should attend any clinic other than KAC clinic during official working
hours. However, in case of serious sickness, they should report either government
or private clinic/hospital & submit their report on the next working day to the KAC
Doctor who is approved by DGCA.
REPORTING TO KAC CLINIC IS REGULARIZED AS UNDER:
Reporting Sick for a Flight/Airport Standby Duty
All cabin crew members are instructed that when reporting sick for a flight or for
Airport Standby duty; they should contact the Dispatch Staff at least 4 hours prior
to the reporting time so as to arrange for a replacement cabin crew member.
Cabin Crew to inform the Dispatch staff and their respected Group Leader about
the duration of sickness granted within the next working day.
Whenever cabin crew who is fit and would like to resume duty during the certified
period of sickness, shall submit a fitness certificate (fit to fly) from the KAC Doctor
who is approved by DGCA and hand it over to the Dispatch staff prior to
proceeding for their duty.
During Working Hours
a. Any Cabin Crew, who has a morning duty and is sick, during clinic office hours
from 07.00 to 12.00 LT from Sunday to Thursday, should report to KAC Clinic
on the same day, taking into consideration that KAC Clinic will not entertain
after 12.00 noon any Cabin Crew reporting sick for a morning flight/duty.
b. KAC Clinic shall only receive usual cases during working hours, from 0700 LT
to 1230 LT while the period from 1230 LT to 1430 LT hrs will be for considering
the sick leave days recommended by clinics other than KAC. Urgent cases will
be accepted at any time.
c. It shall not be permissible to report to the KAC Clinic without the Medical Form
signed by the Briefing Supervisor (or any person acting on their behalf) who
shall note the time at which the Form was received by the staff.
d. Sickness covered from outside clinics should be submitted to KAC clinic by the
Cabin Crew concerned who should keep a copy stamped with the date of
submission to KAC clinic.

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After Working Hours

Whenever cabin crew report sick for flights after 12.30 LT, Fridays, Saturdays and
public holidays they should report to either government or private clinic/hospital
with a sick report from the dispatch office (Briefing) and inform their respective
Group Leader (during working hours). The sick report should be stamped by the
doctor on duty as well as the stamp of the clinic or hospital. The same sick report
should be submitted to KAC clinic for attestation on the next working day. In case
visiting private hospital, Cabin Crew need to pass by Ministry of Health to attest
the sick form before submitting to KAC clinic.
The Briefing Supervisor (or any person acting on their behalf) shall register the
time at which the patient received the Form, the name of the person who received
the Form, the staff name, staff no., designation and time of referral and signature
of the Dispatch staff with KAC Stamp.
Note:
1. Cabin Crew are not allowed to travel out of Kuwait while on sick leave unless a permission
for the same is granted by KAC Doctors. The same also applies to Cabin Crew reporting
sick one or two days prior to the start of their leaves and using the same to travel outside
Kuwait.
2. Cabin Crew should submit their sick reports to KAC Clinic within 10 days of their sickness.
3. Sickness covered by outside doctors should be attested by KAC Clinic.
4. Cabin Crew should ensure submitting the white copy of the sick report to Time & Leave
section or placing it in the special box provided in the Briefing Room.
5. Cabin Crew should follow up with KAC Clinic when absence is noted in their pay slip and
should obtain a replacement copy and submit it to Time & Leave Section.
6. Cabin Crew will be held accountable for any uncovered sickness.
3.7.2 Sickness at Outstations While On Duty

When a cabin crew member consults a Doctor while on duty at Outstations, the
Cabin Crew In Charge should be informed in order to report the case on the
Voyage, Irregularity Reports and the Duty Medical Report Form No. 6, even if rest
is not recommended by the Doctor.
All Cabin Crew shall ensure carrying with them a blank medical form No.6
(available at HB office) whenever operating any flight to outstations especially
NYC and submit the same to the treating doctor/hospital whenever they require
medical assistance. The same is required by the station account section to settle
the medical expenses on behalf of the Cabin Crew and then sending the original
medical documents back to Head Office - Administration Section HX to settle
insurance claim.
The cabin crew member should obtain original Medical Report Form No. 6 and
original bills by paying the same and submit the claim personally to the Flight
Services Administration section mentioning disease and treatment received
payment of the bills upon returning to Base for reimbursement through Insurance.
Account treatment will be settled separately by Insurance & Finance
Department.
The signature and stamp of the Outstation Station Manager is required on the
Duty Medical Report Form No. 6. If KAC Outstation Office is settling the medical
expenses on behalf of the cabin crew member, they will send the original medical
report/bills with relevant documents to HX with a copy of the claim to the Finance
Department who in turn will issue a debit note to the cabin crew member
concerned. The cabin crew members should submit his/her claim to the

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Administration Section, as detailed in the above paragraph. On receiving the

claim, the Insurance Section will adjust the settlement accordingly.
Cabin Crew based at BKK when reporting sick at KWI should also fill the Form
No. 6, "Staff on Duty".
All Cabin Crew In Charge should ensure carrying the new form (available in the
Briefing) on flights for their use at outstations.
Upon arrival to base, should get a sick report from the Dispatch Staff and cover
the same with KAC Clinic and submit the approved sick report to the Briefing
Office.
Staff Duty Medical Claims

The following forms/reports are required for processing of Cabin Crew Medical
claims for sickness at outstations while on duty:
a. Duty Medical Report (Form No. 6).
b. Original Bills.
c. Copy of Voyage reports/ irregularity reports of outgoing and incoming flights.
All Cabin Crew should ensure that the said forms/reports are made available
when submitting their Medical claims. The signature and stamp of the outstation
Station Manager is required.
Cabin Crew sick during layover at outstation, should get a separate medical report
from the treating doctor, recommending for rest, duly endorsed by the Station
Manager.
3.7.3 Accident While On Duty
The cabin crew members concerned/involved in an accident whilst on duty should
inform the Cabin Crew In Charge of the flight to mention the accident on the
Voyage/Irregularity Report. The cabin crew members concerned should report to the
Group Leader and Administration Section after returning from the flight with all
supporting documents – medical reports/bills (originals) received from the treating
Doctor. Whenever a cabin crew member on ground meets with an accident he/she
should inform the Administration Section of the same together with all supporting
documents within a maximum of one week from the date of the accident and
complete the required formalities.
The concerned cabin crew should then consult the Doctor after obtaining necessary
documents/instructions from the KAC Clinic.
The following documents are required:
a. Work Related Accident Claim Form (from HX)
b. Accident Report from KAC Doctor
c. Police Report – whenever police is involved (for vehicle/road accident)
d. CCI’s Voyage, Irregularity Reports (if case occurred during flight)
e. Occurrence Report (if applicable depending on incident)
f. Medical Bills (original) , if any
g. Fitness Report from KAC Doctor
h. Any other medical documents required by the insurance in this connection.
Cabin crew members cannot resume duty after an accident until a Fitness Certificate
is made available to the office. Even if no rest is approved, the cabin crew member
has to complete all the above formalities.

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Cabin crew members can be referred to a Medical Board, if necessary, to ascertain

the damage/disability percentage, only after a period of 3 months from the last date of
the rest period of the accident or whenever a staff requests for the same.
Note: As per KAC Insurance policy, staff are covered for injuries sustained while
performing their normal duties. Insurance does not include injuries sustained while
performing other tasks which are not part or not included in their job breakdown i.e. if
a person works as a manager and is injured from lifting a heavy item which is not part
of his/her normal job breakdown, such injury will not be covered since it was caused
by a reason not included in his/her job breakdown. Since it is required as part of the
Cabin Crew job breakdown to assist and lift heavy items such as handbags, sick
passenger etc, injuries sustained from such acts will be covered by insurance.
Accident While Not On Duty:
A personal accident claim form should be filled in and submitted to HX with all
required other medical documents, which is covered under personal accident claim.
Leave extension Due To Sickness:
• An Email request shall be sent for Management approval and accordingly a reply
will be sent and the days will be blocked on the Rostering System.
• Sick report shall be attested by KAC Station Manager or the Hospital in Charge in
case no KAC Station available. Upon return to Kuwait, the Cabin Crew concerned
should collect a sick report from Briefing along with the original sick report to be
attested by KAC Clinic who will decide whether the duration of sickness is
approved as prescribed by the outstation doctor or to be referred to the Medical
Council for their approval.
• Cabin Crew are responsible to contact their Group leader and clear the absences
within 5 days of resuming duties. Until cleared, the said days will remain as absent
and Cabin Crew concerned will be held accountable.
3.8 Cabin Baggage Control: Cabin Crew and Passenger’s
3.8.1 Passenger’s Cabin Baggage:
Baggage carried by passengers on board are accepted based on the following:
a. Each piece of baggage accepted for carriage in the cabin shall be labeled with
the Cabin Tag and validated by date stamp and place of issue.
b. Such pieces of baggage shall not exceed 7 kgs per passenger. Furthermore,
care shall be taken of the size and shape of the cabin baggage to allow the
same to be placed either in the closed overhead bins or under the passenger’
seat for safety reasons.
c. Cabin Baggage should be weighed by the Ground Handling staff and should
not exceed:
1. One briefcase or one handbag or
2. One suit pack or one garment bag
3. All the above should not measure more than 23X36X56 cm (115 total) or
9X14X22 inches (45”total)
4. Reasonable exception may be granted for i.e. fragile articles, portable
typewriters or briefcase, portfolios, night bags, duty free bags etc.
provided that the type of aircraft and seating version offer enough space.
Should a passenger board the aircraft with an oversized or overweight cabin
baggage exceeding the above mentioned limitations, the Cabin Crew should
politely advise the passenger that the said baggage cannot be accommodated
inside the cabin and should refer the matter to the Cabin Crew in Charge who in

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turn will liaise with the Ground Handling Staff to offload the said baggage. Such
discrepancy should be reported by the Cabin Crew in Charge on the Ground
Handling / Traffic Report.
Offloaded bags must be labeled with a “Gate Bag Label” by Ground Handling
Staff and the portion of the “Gate Bag Label” should be handed over to the
passenger.
3.8.2 Cabin Baggage Stowage:
Prior to closing aircraft doors, all Cabin Crew and Passengers Cabin Baggage
should be adequately and securely stowed in the overhead bins, under
passenger seat, In closets within placarded weight restrictions and secured with
a door that can be latched or strapped or restrained by means approved by
DGCA/ASD and does not obstruct access to any safety equipment, exits or
aisles. Any bulky items which cannot be properly stowed and secured should be
offloaded.
- Catering Items should be properly stowed and secured. Wheelchairs should
also be properly secured and no loose items should remain in the cabin
unsecured as they may jeopardize safety in an emergency.
- The Cabin Crew should verify that all cabin baggage are properly stowed and
overhead bins are closed and the CCI should inform the Captain of any
difficulties in ensuring the above and will follow his instructions.
- Passengers Cabin Baggage may not be stowed in galleys, in flight deck, in
crew rest areas, or in emergency equipment storage locations
Note: Cabin Crew should use proper lifting techniques when lifting crew or passenger luggage
also to use caution when opening overhead bins to prevent items from falling out.
3.8.3 Cabin Crew Baggage Entitlements

Cabin Crew's checked in baggage allowance while operating flights is 30 kg Ex.
KWI & Outstations except on A320 A/C where the baggage allowance is 20 Kg.
Any cabin crew carrying excess baggage will be charged for the excess weight
and the case will be reported to Crew Management.
Small suitcase supplied by the Company should be carried on all flights and
when on Airport Standby duty. Maximum weight of the small suitcase is 7 kgs.
and should not be overfilled by items.
3.8.4 Carriage of Personal Baggage

Cabin crew members are permitted to carry the large and small suitcases on
flights involving night stops. No extra luggage is permitted. Coat covers should
not be over-stuffed/bulky. Cabin Crew members are prohibited from asking
passengers to carry their personal belongings.
Due to security measures, Cabin Crew Luggage is not permitted inside the
Operations office premises. Same to be placed in the baggage room, which is
located at the ground floor level by the staircase to the main entrance of Flight
Services building.
3.8.5 Cabin Crew Members Belongings During Exchange of Cabin Crew
All cabin crew members should take utmost care whenever removing their
belongings from the aircraft and to ensure that the same belongs to him/her in
order to avoid confusion/delays especially on flights involving a change of cabin

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crew at transit stations.

3.8.6 Cabin Crew Baggage Check In Procedure
On flights involving night stops, the following procedure will apply:
a. CCI to ensure collecting the correct GD from the Briefing Counter before
proceeding to the airport.
b. CCI to inform the Ground Handling staff at the counter the number of cabin
crew who have check-in large suitcases.
c. Each Cabin Crew must report personally to the that shall handle all Deck and
Cabin Crew checked–in baggage.
d. Computerized tags will be printed by the counter staff on the basis of the
Cabin Crew names mentioned on the GD.
e. Cabin Crew must identify themselves at the counter to collect the baggage
claim stubs.
f. The Counter Staff must be in full control of the Crew baggage tags and not
the porters.
g. The staff at the counter shall crosscheck the name on the GD with KAC ID
card of each cabin crew before acceptance of the large suitcase.
h. The Crew names on the GD, Baggage Tag and Crew ID should be matching.
i. Limited release tags shall be used as per its procedure whenever required
(i.e. damaged or others).
j. CCIs must report any deviation on a Traffic Report

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3.9 Unruly Passenger - Pre-Flight Procedures

Prior to boarding, Security and Ground Handling staff should ensure that a
potentially violent or abusive passenger is dealt with on ground and not transferred
to Inflight.
Duty Manager of Ground Handling staff may exclude or off-load the passenger from
the flight or confer with the Captain and the Cabin Crew In charge to decide whether
the pax may be permitted to travel.
3.9.1 In-flight Operational/Reporting Procedures
In-flight Cabin Crew
Whenever a passenger’s behaviour constitutes a disruptive incident, a cabin crew
member will confront the passenger with his/her behaviour and if necessary give the
passenger a verbal warning as directly and privately as practicable, unless the
behaviour is serious enough to merit the taking of more serious action immediately.
At this stage, it will usually be appropriate to confiscate any alcohol in the
passenger’s possession (if this is the reason for disruptive behaviour), as the
possession of alcohol in KAC aircraft is prohibited by national law.
The issue of a “Notice to Unruly Passenger” will probably also be appropriate.
Whenever it appears that the verbal warning has been ignored and the situation is
deteriorating, the aircraft Commander is to be informed by the Cabin Crew In
charge.
If, despite the issue of verbal and written warnings, the passenger’s conduct
remains unsafe, violent or otherwise unacceptable, the CCI is to seek authority from
the Commander to use physical restraints.
When a physical restraint is to be applied, the cabin crew is responsible for taking
necessary action in order to restrain the unruly passenger. If the cabin crew is
unable to contain the situation, the Commander will decide on a suitable course of
action. In such cases, it is permissible to accept assistance from suitable and willing
passenger(s), but this should only be considered if other assistance is unavailable
or insufficient. The Commander can also authorize the CCI to request assistance
from Sky Marshals if they are available on board.
Note: In serious cases (Catergory1 or 2), the steps of verbal and written warnings must be
omitted in the interest of the safety of the aircraft and those onboard.
In-flight Commander
Any time the Commander considers that a passenger’s behaviour jeopardizes the
safety of the aircraft or of any person on-board, he is to consider ordering that the
passenger be physically restrained. Use of restraining devices shall be in
accordance with relevant company instructions.
The restrain imposed upon person shall not be continued beyond any first point at
which the A/C lands unless:
a) The local authorities refuse to permit disembarkation of that person.
b) The A/C makes a forced landing and the A/C Commander is unable to deliver
that person to competent authorities or the person agrees to onward carriage
under restraint.
Whenever he has ordered the use of restrains or the Police have been otherwise
requested to meet a flight to deal with an unruly passenger, the Commander is to
notify Operations Control Centre (OCC) of the circumstances. OCC will notify the
Airport Manager at the destination Airport and KAC Kuwait Station Security (KSS).

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If any person has been injured in the incident, the OCC and KSS should also be
informed. Operations Management should be informed when the injured person is a
member of the cabin crew.
When practicable, the Commander is to radio the destination airport prior to landing
to ensure that Police have been asked to attend the flight. On arrival, the
Commander is to help facilitate co-operation with the Police and is to do whatever is
necessary in his judgment to ensure the best interests of the company are served.
If the Commander considers it desirable in the interest of the safety of the aircraft
and those on board, he may react to a disruptive incident of a sufficiently serious
nature by diverting the aircraft to the nearest appropriate airport.
3.9.2 In-flight Reporting Procedures
In all cases of unruly passengers, a KAC Flight Disturbance Incident Report is to be
produced in duplicate, one copy for the Commander and the other copy for Cabin
Crew In charge.
The form should be filled by the Cabin Crew In charge and countersigned by the
Commander and the Cabin Crew In charge and should contain a full account of
events, including identification details of everyone involved. Cabin Crew In charge
should ensure that an on-going, written record of events is compiled. To the extent
possible this account should include timings and record exact words used,
particularly when language was abusive and the passenger’s comments about the
incident. This will enable the company to give the case the fullest consideration and,
where appropriate, to instigate action against an offender.
3.9.3 Post-Flight Procedures
After Landing
In case of a serious incident with disorderly passenger(s) the Commander will
request airport police or security staff to meet the aircraft on arrival and if necessary,
charge the passenger with an offence, in co-ordination with ground staff.
Police Statements
Whenever police are asked to meet a flight to deal with an unruly passenger, they
are likely to require the crew members involved and possibly other passengers to
provide statements of evidence. The procedure for taking statements will vary
considerably from country to country. Usually, the police will want to gather their
evidence immediately after the flight has landed. However, if desirable and
practicable it may be possible to arrange for statements to be taken later on the
stopover. Bearing in mind the importance of successful prosecutions, those required
to make statements should do everything reasonably possible to co-operate with
police.

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3.10 Sky Marshals / On Board Security Procedures – Z1

In order to have a smooth relationship between the Sky Marshals /On Board
Security staff and the Cabin Crew the following should be applied:
a. Prior to Cabin Crew entering the aircraft at all stations, CCI should notify in
advance the Z1 leader
b. Upon completion of all security measures on board by the Sky Marshals, the
Cabin Crew in Charge will be informed.
c. Upon receiving the boarding notification from the ground staff, the CCI should
immediately inform the Sky Marshals Group Leader to be prepared for passenger
boarding.
d. If the Sky Marshals group leader desires to deny boarding of any passenger for
security reasons, he shall notify the Commander (for information only).
e. If boarding of any passenger is denied for non-security reasons, coordination and
approval of the Flight Commander is required.
f. If it is decided to carry out baggage identification, the following procedures should
be implemented:
1. Prior coordination between the Flight Commander and the Sky Marshals
Group Leader is required.
2. Baggage identification should be done either by counting or by passenger
identification personally.
g. Inspection of passenger carry-on baggage will be done only for items affecting
aircraft security. Sky Marshals will liaise with the CCI prior to off-loading
passengers’ belongings from the aircraft.
h. The Flight Commander (if necessary) shall inform the Sky Marshals Group
Leader in case the security procedures being followed are not in accordance with
the regulations or international procedures applicable at a particular airport or
country.
i. The Flight Commander may allow some passengers to disembark at any transit
station and such passengers will be subject to security inspection on their return
to the aircraft. Sky Marshals Group Leader will be informed accordingly to take
necessary measures.
j. Sky Marshals will not interfere with the ground staff in regard to boarding or
disembarkation of transit passengers.
k. Prior permission must be obtained from the Flight Commander whenever any
member of the Sky Marshals wishes to leave the aircraft
l. Sky Marshals must be alert / awake and available at their assigned seats at all
times and should not interfere with the Cabin Crew duties (i.e. standing in the
galleys).
m. In case of diversion to an airport where no KAC representatives are available, the
Flight Commander should look after the Sky Marshals group as part of his crew.
n. Prior to opening any A/C door at any station, CCI should notify the Z1 Leader in
advance. During passengers boarding, Sky Marshals will not determine which
doors should be opened however, should Sky Marshals require a door to be
opened at this time, the CCI will seek approval from the Flight Commander to do
so.

CABIN CREW MANUAL
o. In all cases the Flight Commander shall have the ultimate authority and final
decision.
p. In emergency whenever there is a possible threat to the Security and safety of
the aircraft and passengers, the following measures will apply:
a. The Sky Marshals shall take immediate action to maintain the safety of the
aircraft and its occupants.
b. The Flight Commander should be informed of the situation as soon as
possible.
c. In case of a dispute or problem between passengers or between passengers
and Cabin Crew the Sky Marshals shall not interfere without prior approval of
the Flight Commander.
d. Sky Marshals should be notified of any request to visit the cockpit before
allowing passengers to enter the cockpit.
e. The cockpit door should always be kept closed during the flight.
f. Sky Marshals group must follow at all times, the in-flight safety and emergency
procedures i.e. fastening their seat belt, abiding by the no smoking regulation,
securing their luggage etc…
3.10.1 Coordination between the Cabin Crew and the Sky Marshals
a. All Cabin Crew shall be subjected to inspection of carry on baggage only.
b. CCI should identify himself/herself to the Sky Marshals Group Leader.
c. The Sky Marshals Group Leader and the Cabin Crew in Charge will settle any
disputes that may arise between any of the Sky Marshals group and any Cabin
Crew member and inform the Flight Commander accordingly.
d. The Cabin Crew in Charge will ensure that the Sky Marshals receive the same
service as given to the rest of the passenger with the exception of the give
aways. The Security staff seated in F/C and J/C to be offered give-aways similar
to the passengers and the same to be returned to the Cabin Crew at the end of
the flight.
e. The Cabin Crew in Charge will notify all his/her Cabin Crew member to refrain
from carrying out any work which is contrary to the security measures i.e. opening
of the aircraft doors and any sealed boxes before informing the Sky Marshals and
having his approval (at outstations and night stops).
f. Cabin Crew in Charge is no longer required to inform the Z1 leader about the
following:
- The passengers load or period of delay.
- Change of passenger’s seat or class of travel unless the said pax is
suspected to be a security threat.
g. C/Crew to ensure performing the Cabin Security Checks properly at transit
stations whereby pax remain on board or whenever requested by the Z1 Leader
or by the Ground Security Staff at certain outstations.
h. All C/Crew should treat the seats assigned for Z1 Staff as Top Confidential Issue
& to avoid open conversation with the Z1 Staff during flights unless it is an Urgent
Matter in order not to reveal their identity to pax.
i. CCI shall notify the Z1 of the Commander’s approval of cockpit visits by
passengers.

CABIN CREW MANUAL
3.10.2 Relation between the Air Hostesses and the Sky Marshals
Female passengers’ security check is conducted by assigned Security Staff at the
respective outstations. However, Security Department may request assigning
airhostess to conduct security check at certain destinations provided enough notice
is given to Operations Dept. In such case following procedure will be followed:
During briefings, Cabin Crew In Charge should assign the air hostesses responsible
for conducting the security checks.
The Cabin Crew in Charge will introduce the airhostess assigned to conduct the
security check to the Sky Marshals Group Leader who will entrust her with
inspection duties under his supervision and directions.
The Air hostess assigned for checking lady passengers should not be interrupted or
given other duties while conducting the security check.
Her duties are to inspect and screen female passengers i.e. physical inspection,
using metal screening device) as per the instructions of the Sky Marshals Group
Leader.
A Sky Marshal must be available next to her whenever she is performing her duties
to handle and interfere in case there is security threat.
Air Hostess security check form to be completed by the Cabin Crew in Charge,
signed by the Sky Marshals Group Leader and white copy (original) to be attached
to the Voyage Report.
3.10.3 Checking of Sales / Give Away Trolleys / Containers:

Ex. KWI, KAC Ground Security Staff are required to be present whenever opening
and checking the sales or DVD trolleys (if carried) before departure. In case the
Ground KAC Security Staff do not show up 10-15 minutes prior to passenger
boarding, Cabin Crew in Charge of the Sales trolleys may open and check their
sales trolleys in the presence of the CCI and Sky Marshals / Z1 (If Carried). Such
cases should be reported in detail by the Cabin Crew In Charge on the Sales,
Giveaway Trolleys, F/C & Noise Cancellation Headsets & DVD Players – Handling
Form.
Ex Outstations, the Sales and Giveaways Trolleys/Containers must be opened in
the presence of Sky Marshals / Z1 staff specially on flights to KSA i.e.
JED/RUH/MED/TIF (except DMM) whereby Sales Attendant should fill Sales
Custom Form and place one copy inside the Sales Trolley and another copy to
handed it over to FSS’s/CCI’s. Sales Attendant to ensure that the Sales Trolley is
properly sealed prior to landing at KSA sectors. Before opening the same, whether
on ground, the Cabin Crew Members should inform the CCI who in turn will notify
the Sky Marshals / Z1 staff accordingly (if carried).
3.10.4 Carriage of Security Items

Security items taken from the passengers such as but not limited to scissors,
lighters, knife, cutters, ropes, replica weapons etc should not be accepted in the
cabin. It should be handed over by the Security staff to Ground Handling staff to be
placed in the hold.

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3.10.5 Items Found In the Cabin after Passengers Disembarkation/Airport

Buses/Boarding Gates
Any item found in the cabin after passengers disembarkation should be handed over
to the Cabin Crew in Charge who in turn will handover the same to KAC Ground
Security staff.
Cabin Crew to follow the procedural sequence listed below if lost items are found on
Airport Buses/Boarding Gates:
1. Prior to cabin Crew and pax boarding and after disembarking the airport buses, a
search will be conducted by Security Personnel.
2. In the event of an item being found in the buses, Security personnel will request
the Cabin Crew In Charge to announce for the said item on board.
3. If the said item is identified by the owner on ground, the item will be handed it
over to the owner by the Security Personnel.
4. If the lost item cannot be identified by the Cabin Crew/passengers after the
announcement, then the said item shall be offloaded and handed over to the lost
and found section (LL) by the Security Personnel.
5. In any other Security issue, Cabin Crew In Charge to contact the Security
Control Center at Ext 1602.
Note: All unidentified items are not to be accepted on board as it may cause a Security Threat.
3.10.6 Security Envelopes Handling Form

Security envelopes (pertaining to the Security Department) dispatched Ex. KWI
through the Briefing Room or from Security staff at outstations should be accepted
by the Cabin Crew In Charge only if the same are provided against the Security
Handling Form duly signed.
The last copy of the said form should be attached to the Voyage Report mentioning
that the Security Form is attached.
Security envelopes Ex. Outstations to KWI will be delivered to the Cabin Crew in
Charge against signature and the same should be handed over to Briefing Staff
against signature, who in turn will dispatch the said items to the Kuwaiti Aircraft
Security Department.
3.10.7 Cabin Security Check at Transit Stations (If Applicable)
The following security procedure should be applied in case of transit passengers
remaining on board the aircraft and non availability of Sky Marshall (Z1).
The aircraft cabin should be checked for any hand luggage or items which might be
unintentionally left behind by passengers disembarking at transit stop and which
might cause a security hazard for the flight and passengers.
a) While passengers are disembarking, the following Cabin Crew should
immediately start opening all overhead bins from AFT to FWD:
- L3, R3 on A320
- L3, R3, L4, R4 on A330
- L3, R3, L4, R4, L5 & R5 on B777
b) Once all disembarking passengers have left the aircraft, above mentioned cabin
crew should check the baggage left in the overhead bins and wardrobes/closets
and ask each of the remaining passengers to identify their luggage.

CABIN CREW MANUAL
c) Checks must be conducted to ensure that all overhead bins, wardrobes,

passenger seats and toilets are free from baggage or items that may post a
security risk on the onward flight.
d) The said checks must be completed before refueling starts in order to allow the
cabin crew to guard their exits.
Cabin Crew Incharge should include this issue during their Briefing sessions on
flights involving transit stops without Sky Marshals (Z1) on board and must also
ensure that all the cabin crew adhere to the above instructions.

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3.11 Country Laws

CCI shall revise with the Cabin Crew during the pre-flight briefing session the
destination country law including customs, immigrations, or any other special
requirements.
a) Customs Regulations
1. Violation of Customs regulations at Kuwait or at Outstations i.e. smuggling
forbidden goods, etc. is considered a criminal offence and will lead to serious
consequences.
2. Exporting or importing goods in commercial quantities is considered illegal.
3. It is strictly forbidden to bring in any pirated movies (illegally copied in any
format, i.e. Video Tapes, CDs, VCDs & DVDs) into Kuwait, due to copyright
violations.
4. All cabin crew members should strictly comply with the Customs regulations
to avoid negative consequences they or the Company may encounter.
b) Postal Regulations
International Postal Regulations forbid the carriage of third party goods (parcels,
bags, etc.) and/or letters. In case of violation, the individual (s) concerned may
be subject to heavy fines. The Airline may also be held responsible. Moreover,
due to the increasing threat of letter bombs and parcels containing incendiaries,
the carriage of third party goods presents a potential danger, therefore cabin
crew members are completely forbidden to carry such items. Carriage of
fireworks is strictly forbidden as per IATA regulations.
Parcels and letters may be carried from/to Outstations if accompanied by a
pencil memo and the Captain's approval is obtained. The same should be
handed to Ground Handling staff /Authorities/Baggage Claim Section at Kuwait
Airport or to Ground Handling Staff at Outstations. Signature and staff number of
employees receiving such items should be obtained. The receipt should be
attached and mentioned by the Cabin Crew In Charge on the Voyage Report.
The responsibility of clearance through Customs Officials lies entirely with the
Ground Handling Staff and/or Baggage Claim Section and not with the cabin
crewmembers.
Cabin crewmembers should not carry cash/cheques/valuable items for a third
party even against pencil memo and if the same is carried, it is the sole
responsibility of the crew concerned.
c) Carriage of Cigarettes (applicable to all stations)
Cabin Crew should abide by the quantity stipulated by the customs regulations of
the respective countries. Cabin Crew members found carrying any quantity of
cigarettes in excess of the same will be subject to severe disciplinary action by
the department.
d) Carriage of Fire Works/Crackers (applicable to all stations)
Carriage of fireworks/crackers by cabin crew members on board the aircraft or at
hotel premises at all stations is strictly prohibited and a violation to the safety
rules and regulations which will lead to serious consequences.

CABIN CREW MANUAL
3.12 Customs & Immigration Procedures at Different Stations

3.12.1 Abu Dhabi (Whenever applicable)
Cabin Crew Members Layover at AUH
a. Upon arrival to AUH Airport, a staff from Ground Handling will brief the cabin
crew members and hand-over the Crew Allowance Form to them.
b. 2 copies of GD which include the staff number of all operating crew who will
layover at AUH to present to the Immigration Officer and CCI to collect a
stamped copy from the Immigration officer for departure formalities. Please note
that the Crew Immigration Counter is marked No. 1.
c. The stamped GD to be shown to Police Officer at Customs Hall entrance.
d. Transport to the Hotel will be available outside the Customs Hall.
e. In case of any problems and if KAC Ground staff are not available, please
contact any other Ground staff to convey the message to KAC staff.
Passengers Immigration Cards
Passengers arriving into AUH do not require Immigration Cards.
3.12.2 Bahrain
Bahraini Immigration Cards
Bahraini immigration cards are not required to be filled by passengers of any
nationality for departure and arrival.
3.12.3 Iran
Immigration Cards on Flights to Iran
Non-Iranian passengers arriving into Iran should be in possession of filled landing
cards which are to be handed over to the Iranian Immigration authorities .
3.12.4 Kuwait: Cabin Crew Immigration Forms at KWI - All Flights
a. CCI should collect the Immigration Forms containing Cabin Crew names and
stamped by Briefing Officer prior to leaving the Briefing Room.
b. CCI will report to the Immigration Counter and submit the Immigration Forms of
all Cabin Crew who are supposed to operate the flight.
c. Immigration Officer will tick the names of the available Cabin Crew who are
present & stamp the Forms accordingly. CCI to retain copies of the same.
d. Briefing Staff will prepare the new Forms for the delayed Cabin Crew who in turn
will submit them to the Immigration Officer upon reporting to the Immigration
Counter.
e. Immigration Officer will check the new list and stamp it as well. Cabin Crew to
retain the stamped copies and hand them over to the CCI who in turn will submit
to the Immigration Officer upon arrival to Kuwait.
f. Stamped Forms should be attached to the Voyage Report back to Kuwait.
g. In order to avoid problems with the Kuwait Immigration Authorities while
departing and arriving into KWI, all Cabin Crew In Charge should ensure that the
names of Cabin Crew members mentioned on the said list are correct and in
case of any amendments, the same is to be corrected in the briefing prior to
submitting to the Immigration Officer at KWI airport.
h. Cabin Crew In Charge are advised to contact Airport the Duty Manager or Assistant
Duty Manager on Ext. Nos. 2679, 2674 or 2552 whenever encountered with a problem
at the KWI Airport Immigration Counter in order not to delay the cabin crew members’
reporting to the A/C which may affect the schedule time of departure.

CABIN CREW MANUAL
Cabin Crew Members Proceeding To the Airport

All cabin crew members proceeding to the Airport to operate flights should move
together except for cases of last minute sickness or sending standby replacement .
3.12.5 India
a) COK Airport: Immigration Regulations:
1. Before landing at COK, all cabin crew members to fill in triplicate (separate form
for Indians and Foreigners), the Crew Landing Permit applicable for Cochin
Airport mentioning in detail; name, designation, nationality, passport no., etc. and
signed by the Captain
2. The same is to be presented along with the GD to the Immigration Authorities.
3. 1 copy will be retained with the Immigration and the other 2 copies will be
returned to the cabin crew in order to be handed over to the Immigration Officer
on departure Ex. COK.
4. All crew names and nationalities should be mentioned on the GD.
5. All cabin crew members should carry their valid passports and flying documents
with them.
6. For the passengers, In addition to the normal landing cards, Indian Immigration
Entry/Exit cards with numerical coding is supplied in the F/C & E/Y Dry Stores to
be distributed only to passengers holding foreign passports on sector KWI/COK.
DEL/MAA/TRV/BLR Airport: Cabin Crew Immigration Regulations
1. Prior to landing at DEL airport, all cabin crew members are required to complete
the Immigration form in triplicate (3 copies) mentioning in detail name,
designation, nationality, passport number etc.
2. The same is to be presented along with the GD to the Immigration Authorities at
DEL airport.
3. One copy will be retained by the Immigration and the other 2 copies are to be
given to DEL Base In Charge for cabin crew operating Ex. DEL in order to be
handed over to the Immigration Officer upon cabin crew departure.
b) Customs Regulations: All Indian Airports
1. It is prohibited to carry Indian currency and items made of animal skin into India
and cabin crew on duty are not allowed to export any of the said items from India.
2. Importation of currencies should not exceed Indian Rupees 2000/- and
US$2500/- and must be declared upon arrival into India. All foreign currencies
should be officially exchanged and receipts to be retained by the cabin crew
members for possible customs inspection upon departure.
3. Before landing into India cabin crew members should fill up the Crew Declaration
Form in triplicate which is to be signed by the Captain. For COK sector separate
Custom Declaration Form to be filled by Indians & Foreigner Cabin Crew. The
said form has details of name, designation, amount of foreign currency, tobacco
products, jewellery, watches, electronic items, etc., which are to be declared.
Lighters are not allowed to be carried in any Indian Ports and Power bank not to
be carried in checked in baggage (Large suitcase). 1 copy of the same will be
stamped by the customs and returned to the Cabin Crew In Charge which should
be signed by each crew member in the presence of the Custom Officer on
departure Ex. India. The items declared on the form should be available with the
cabin crew members for possible inspection upon arrival or on departure by the
customs staff.

CABIN CREW MANUAL
Note:
Importing/exporting of goods in commercial quantities is strictly forbidden for all
cabin crew.
3.12.6 Indonesia ( Whenever applicable)
CGK Customs Declaration Form
All passengers and crew should fill a Customs Declaration Form, supplied in the Dry
Stores in all classes. Cabin Crew Member should distribute the same on flights to
CGK and ensure that all passengers and crew have completed the Customs
Declaration Form in order to be handed over to Customs Officer upon arrival.
Immigration Cards for Indonesia
a. Cabin crew members operating flights to CGK should be in possession of
passport which is valid for at least 6 months.
b. Immigration cards for passengers are applicable on flights to Indonesia as
mentioned below:
• In Indonesian language: To be distributed and filled by Indonesian Nationals
and has 2 sections.
• In English: To be distributed and filled by foreigners and has 3 sections
Positioning Crew on Other Airlines to CGK: Cabin crew whose nationalities
require visa to enter Indonesia and positioning on other airlines as passengers to
operate any sector must be in possession of a valid Indonesian visa prior to their
arrival into CGK in order to avoid any inconvenience with Indonesian Immigration
Authorities at CGK.
3.12.7 Lebanon
Lebanese Nationals traveling on flights to BEY are no longer required to fill Entry
Immigration Cards. Therefore, on flights to BEY, landing cards should be distributed
to non-Lebanese passengers only.
3.12.8 Muscat
All Pax proceeding to MCT do not require filling Immigration cards.
3.12.9 Saudi Arabia
Immigration Cards for Flights to Saudi Arabia
No Immigration card are required to be filled by any passengers travelling to KSA
regardless of the type of visa they are carrying.
Landing Cards will be provided only on Hajj 3 & 4 digits flights to JED and MED.
Galley attendants should ensure the availability of the landing cards during the
ground checks and inform the CCI if any missing / discrepancies to mention it on a
catering report. Cabin crew shall distribute and assist pax not holding the special
Hajj landing cards and ensure that the said cards are completed by all Hajj
passengers.
3.12.10 Srilanka (CMB):
Ex. KWI: All Cabin Crew are required to fill up to two forms for Customs.
1. GD to be presented to Immigration Counter along with Passport.
2. List of Private Property in Possession of the Officers and Crew Form (to be
filled by all Crew members)
3. Individual Air Crew arrival declaration form to be filled for Customs

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3.12.11 Thailand:
THAI Immigration Requirements
All passengers disembarking at BKK airport should complete the full address in
Thailand or name of hotel on the Disembarkation card. Thai Immigration Authorities
will not allow passengers to disembark unless the Disembarkation card has been
duly completed. The following announcement should be conducted while cabin
crew members are distributing the landing cards. Please ensure that the
announcement is also done in Thai.
‫حضرات المسافرين الكرام‬

، ‫ببطاقات الجوازات والهجره‬ ‫ الرجاء كتابة عنوان اقامتكم فى تايلند‬، ‫نظرا لآلجرات االمنية‬
‫ شكرا‬.‫للمساعدة الرجاء اإلتصال باحد افراد الطاقم‬
Ladies & Gentlemen,
Due to security measures, all passengers are required to complete their correct
address in Thailand or name of hotel on the Immigration Card. For any assistance,
please contact any of the cabin crew members.
All cabin crew members operating sectors KWI/BKK to ensure that passengers are
filling their complete address in Thailand in order to avoid any inconvenience to
passengers on arrival at BKK.
3.12.12 UK – United Kingdom
Immigration Cards:
As per the British Immigration, all passengers disembarking at ports within the
United Kingdom must be in a possession of a completed landing card. Failure to
abide by the said Regulations will result in a penalty being imposed on the carrier.
Please be reminded about the following:
a. In case of children on parent’s passport, one landing card is required per family.
b. British nationals and E.E.C passport holders are exempted from filling the same.
c. During ground checks, cabin crew must ensure that sufficient quantity of the
same is being provided.
d. In case of shortage of landing cards encountered during flight, Cabin Crew In
Charge to contact the Ground staff at LHR to arrange for the same prior to
passenger disembarkation.
e. Fast Track Channels at LHR
f. Fast Track Channel service at London Heathrow - LHR is available for R/C or
F/C and J/C passengers travelling on flights KWI/LHR. F/C cabin crew members
to ensure the distribution of the Fast Track Channel cards to the following
categories entitled for the said privilege:
i. R/C or F/C & J/C class revenue passengers.
ii. F/C & J/C class 50% ticket holders.
iii. E/Y class passengers upgraded to J/C or F/C due to over sale.
iv. Free 1 ticket holders (F/C passengers only)
v. Oasis Club Cards Holder including those sitting in E/Y

CABIN CREW MANUAL
Cabin Crew Members Operating Flights to LHR

Cabin crew members operating flights to LHR should not proceed through the
Passenger Arrival Immigration & Customs Channels and should instead clear
themselves with the UK Authorities as cabin crew members.
Cabin Crew Baggage Ex. LHR
a. All cabin crew (Operating/SNY/DHD) must check in their bags at the Check In area
located in Zone C at Terminal 4.
b. Cabin Crew In Charge to contact one of the KU staff on duty at the Check In area,
who will hand over the claim tags for the cabin crew baggage.
c. Operating cabin crew after checking in their bags should proceed to the A/C by bus,
while SNY/DHD cabin crew should proceed to the A/C through Immigration (similar
to passengers).
Security Procedure on Flights Ex/ To the UK & Other European Countries
Below mentioned procedure is applicable on all flights departing U.K. airports and all
other European countries (i.e. FRA, GVA, CDG and ROM etc.), pax will be able to
take on board the following items as cabin baggage:
a. Liquids: Pax may carry small quantities of liquids GEL/CREAM/LOTIONS each
in separate containers with a capacity not greater than 100 ML or 100 MG and
these containers must be brought to the Airport contained in a single transparent
re-sealable plastic bag approximately 20x20 cm in dimension which it self must
not exceed 1 Liter in capacity.
The contents of the plastic bag must fit comfortably and the bag sealed. Each
pax may carry only one bag of such liquids and the bag must be presented for
examination at the Airport security point.
Passengers should limit quantities to what they may need in the cabin for the
duration of the flight. When possible it is more favorable that passengers keep
the unnecessary liquids in the checked in baggage.
Passengers to prepare the re-sealed bags of liquids before arriving at the check
in counter and most likely at the airport.
b. Medicines: Pax may carry the essential medicines with quantities not more than
100 ml and with prescription.
c. Baby Food: Pax may carry baby food with quantities not more than 100 ML and
quantities necessary for the flight.
d. Laptops, Electrical Items & Pax’s Jackets: Laptops and other large electrical
items will be screened separately. A laptop bag will be regarded as one item that
is allowed in the cabin. if pax is holding a jacket same will be screened
separately.
e. Duty Free Purchase Items: Pax may take on board liquid items of any size that
are purchased after the Security check in the Departure Lounge. Most of the
Duty Free purchased will be given to the pax in a special sealed bag and pax
should be advised not to open this bag until they reach their final destination.
Passengers are to provide the receipt to prove that such items were purchased
within the same date & place at the Airport.
f. Cabin Baggage and Size Allowed: Each pax is restricted to carry only one item
through the Airport search point with a maximum size of 56cm x 45cm x 25cm.

CABIN CREW MANUAL
3.12.13 USA – United States Of America

Immigration and Customs Forms for Pax and Crew on US Flights
Immigration and Customs Forms for pax and cabin crew members will be provided
Ex. Kuwait, please note the following:
a. Prior to distributing the Immigration/Customs Forms, Cabin Crew In Charge to
“Play” the relevant pre-recorded announcements.
b. Cabin Crew In Charge to instruct the cabin crew members to pass in the cabin
and assist the pax in completing the Forms correctly.
c. Customs Declaration Form for passengers: Must be completed by all
passengers whether they are visitors, citizens, immigrants or permanent
residents in the USA. Only one form is required to be filled per family and should
be handed to the Custom Officer upon arrival to the USA.
d. Customs Declaration for crew: All cabin crew members should declare all
newly purchased personal items as mentioned on US Crew Customs Declaration
Form, prior to landing at NYC.
Immigration Form for crew
Cabin crew members entering the US on Duty Visa for the first time or those arriving
into US with a new passport/new Visa, should fill the “Crewman’s Landing-I95A
Form”.
a. Entry immigration formalities for Crew members will no longer be required to be
processed by the Immigration Inspector (except for crew members that require
special registration).
b. On arrival at JFK, crewmembers will proceed directly to the Customs Hall to
collect their bags and report to the "Customs Crew" counter to simultaneously
clear Immigration and Customs. If any crew members requires special
registration, he/she will be advised by JFK ground staff as to where he/she
should report for processing by NSEERS (National Security Entry and Exit
Registration System) prior to clearing customs.
General Declaration
Cabin Crew In Charge to ensure that GD provided Ex. KWI contains the correct cabin
crew details i.e. name, nationality, etc. Prior to landing at NYC, Cabin Crew In Charge
to complete 5 copies of the said GD clearly mentioning in the General Remarks
Column that “No Sickness On Board” and to be signed by the Captain. Upon arrival at
NYC, these copies are to be handed over to the NYC Ground Handling staff.
Note:
1. During the flight, in case a pax is suspected to be infected by any contagious disease,
the Captain should be notified immediately to make the necessary arrangements with
NYC Ground handling staff.
2. The pre-recorded announcement related to documentation/customs should be “played”
on all flights to the US i.e. KU 117 sector KWI-NYC or KWI - SNN as applicable etc. In
case of failure of the said pre-recorded announcement system, Cabin Crew In Charge to
conduct the announcements as stipulated in the Announcement Booklet.

CABIN CREW MANUAL
3.12.14 Philippines (MNL):

Ex. KWI:
1. 10 copies of GD to be stamped by KWI Immigration to be handed over to
Ground Handling Staff mentioning total pax carried and completing the
Declaration of Health part of GD. All copies to be countersigned by Captain as
well as CCI.
Carriage of Cutters on Flights to Europe, USA & India

Due to security measures taken at various airports prohibiting crew to carry sharp
objects, 2 pairs of cutters are being provided Ex KWI in the R/C, F/C tool kit on
flights to Europe, USA and India. All cabin crew are therefore reminded NOT to carry
cutters when operating the said flights. However, if any cabin crew reports to the
briefing with his/her cutter, the same should be left there before departure.
Carriage of Lighters on Flights to the USA & India
As per information received from the US Authorities, carriage of lighters by
passengers and Cabin Crew on flights bound for the USA and India is strictly
prohibited for security reasons.
Security Procedure on Flights Ex. / To the USA

Passengers are allowed to carry any liquid, toiletries i.e. Make-up kit, lotions,
toothpaste, gels, deodorant etc. or any non-prescribed medicines in their cabin bags
Ex/ To KWI - US airports provided they are carried in special plastic bags available
at the airport security check points. Liquid in each bottle should not exceed the
amount of 100 ml.
Powerless Devices on Flights to the US and UK

During security checks to flights bound for the US and the UK, security staff may
require to power on some electronic devices such as phones, tablets, laptop etc.
carried by passengers or crew. Powerless devices will not be permitted on board the
aircraft hence, all cabin crew should ensure that their electronic devices are charged
before the flight. Additional security screening maybe implemented as per the
discretion of the security officer conducting the checks.

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Intentionally Left Open

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3.13 Uniform Regulations General

All Uniform items are the Company’s property and they should be handled as such.
Abusing, mishandling and misrepresentation of those items may cause serious action
to be taken against the person (s) involved.
Any loss, damage or negligence of Company's material caused by careless handling
must be paid for by the person (s) responsible.
If a cabin crew member terminates his/her employment with the Company or gets
transferred to another Department other than Operations or remains within
Operations but no longer as an active flying cabin crew member, he/she should return
to the concerned Sections/Departments all uniform items, documents, manuals and
working equipment or any other item they have received during their service with the
Company.
Cabin crew members requiring replacement of damaged uniform item while on duty,
should obtain an approval from the Crew Management and the replacement will be
made against 50% of its cost after receiving the damaged uniform item.
If the duration of item used is less than the period stipulated due to loss/damage,
cabin crew members have to purchase the required uniform item.
When replacing a uniform item, the old one should be handed over to the Uniform
Section. Replacement will be made only on worn out/ damaged items beyond repair,
which will be decided by the Uniform Section.
Note: In case of any damage which occurs while on duty, the crew member concerned
should inform the Cabin Crew in Charge in order to report the incident.
Cabin crew members are expected to be in the service of the Company for at least
one year from the date of their appointment.
Cabin crew should return all uniform items upon conclusion of their service. In case
the same is not returned in full or partially returned, then the value of the uniform will
be deducted from his/her entitlement in accordance with the procedure applicable in
this regard. In addition, if the cabin crew requests to terminate his/her contract during
the probation period the sum of KD.100/- will be deducted.
3.13.1 Uniform Regulations – Airhostesses
Skirt: The length of the skirt must be 5 cms below the knee and no alterations to the
hemline or the original style is to be made. It should be dry cleaned and well pressed.
Trousers: The uniform trousers can be worn as another option instead of the skirt.
The same will not be given to stewardesses whose size exceeds 44” (French size).
Alterations of any kind are not to be made. Uniform blouses to be tucked into the
trousers, tights of knee length should be worn to avoid static and the pockets should
be kept empty (not bulging). Navy/dark, blue, grey or black sheer tights may be worn
while wearing trousers only.
Trousers should be worn at waist level and not as a hipster.
All stewardesses operating Jeddah flights should wear trousers except those whose
size exceeds 44” and those who are on Airport Standby and are required (pulled) to
operate Jeddah flights.
Blouse: The blouse is to be worn with the button at the neckline closed.
a) A spare blouse is to be carried in the small suitcase.
b) The blouse should be tucked into the skirt and should be hand washed and
properly ironed.

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c) A short-sleeved cotton vest must be worn under the uniform blouse to avoid
body odour.
d) Airhostess should not clip their I. D. Cards on their skirts/pants
Scarf: The scarf should be worn at all times when in uniform except when the jacket
is worn without winter coat. It may be worn along with the apron. The knot of the
scarf should always be to the right hand side however for female CCI the knot
should be on left hand side.
Apron: The apron to be worn before starting the service as soon as the seatbelt
sign is switched off after take-off till seatbelt sign is switched on for landing.
However, wearing the cardigan after the service is optional for all female Cabin
Crew otherwise, Air-Hostesses should keep the apron on during the flight. Once the
apron is worn, Air-Hostesses to follow the following:
a) Wrap the belt ONE time around the waist.
b) Make a Single knot on the opposite site of the front pocket.
c) Make a single bow knot.
Cardigan: Female cabin crew may wear the cardigan with scarf during boarding
(with name plate on).
Tights: Tights should be worn at all times when in uniform. Tights should be skin
colour; grey or black sheer. Navy/dark blue tights may be worn while wearing
trousers only. Short stocking (ankle length) are not allowed.
Shoes: Female Cabin Crew have the option to either wear the shoes issued by the
company or use their own shoes provided the following:
a) Shoes are to be black, leather and of a classical type (no other material is
permitted i.e. velvet, suede, fabric, shiny or patent leather, etc.).
b) The heel of the uniform shoes must not be less than 3 cm. and must not exceed
5 cm. 3cm heel shoes may be considered as a cabin and /or uniform shoes and
may be worn during boarding as well as during flight.
c) Cabin shoes (Platform or Flat) must be worn after closing doors and during
service but not permitted during passenger’s embarkation and disembarkation.
Cabin shoes should not exceed 3 cm and must be made of leather only.
d) Fancy, pointed toe styles, big buckles, straps, bulky and sports type soles are
not allowed.
Boots: Simple boots (long below the knee) may be worn in winter provided that they
comply with the set shoes regulation.
Belt: At any time the female CCI or Crew should not wear two belts on top of each
other i.e.:
a) Female CCI: When jacket is worn on flights to Europe, USA or during winter
season, belt is not to be worn on the blouse/top as belt is to be worn over the
jacket only.
b) Female Crew: When jacket is worn, belt should not to be worn on the
skirt/trouser as only one belt should be worn over the jacket.
Overcoat: Overcoat is to be carried on all International routes in winter and should
be worn in a dignified manner and not to be placed on the luggage carrier/trolley. It
should be dry cleaned only and well pressed. The scarf is to be worn with the
overcoat.
Handbag: Only the handbag supplied by the Company is to be carried. It should be
carried in a dignified manner and kept clean. No decorative ornaments are to be

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hung from the handbag.

Small Suitcase: Small suitcase supplied by the Company should be carried on all
flights and when on Airport Standby Duty. It should be kept clean and no stickers
are allowed on the suitcase. The following items should always be carried in the
suitcase:
a) 2 Aprons.
b) Toiletry Kit, Sewing Kit, Shoe Shine Kit, Padlocks, Calculator, Torch & Oven
gloves.
c) Flat shoes.
d) Spare tights and Spare blouse.
e) Set of civilian clothes (in case of unscheduled night-stop).
f) Emergency Training Manual.
Jewelry: The following items of jewellery may be worn when in uniform:
a) Engagement/Wedding ring or two simple rings are allowed. Rings are not
allowed in any other finger i.e. thumb and index finger etc.
b) Small earrings covering the earlobe, earrings should not be hanging or in a big
ring shape.
c) Maximum of 2 simple bracelets and should not be of a thick design. No hanging
objects or charms.
d) Anklets are not permitted.
e) Watches should be simple. Bright coloured, fancy/bulky watches are not
permitted.
f) Rubber wrist band are not allowed to be worn while in uniform.
Contact Lenses: Contact lenses may be worn provided that they are not of any
fancy colour.
Eye Glasses: While using the prescribed eye glasses, Cabin Crew should use the
clear or transparent glasses. Shaded or coloured eye glasses are not allowed.
3.13.2 Uniform Regulations – Stewards
Trousers: Only the trousers supplied by the Company should be worn when on duty
and should be clean and well pressed. No alterations are to be done that would
change the style of the trouser.
Belt: Only the belt supplied by the Company should be worn.
Shirt: Only the shirt supplied by the Company is to be worn. All buttons should be
closed and the Company badge (wings) should be worn on the shirt as well as the
epaulette of rank.
Necktie: Only the necktie supplied by the Company is to be worn when in uniform.
It should be properly tied at the collar and not loosely worn, should be kept clean
and well pressed. Tie-Pin/Clip-on-tie should not to be worn.
Sweater: Male crew member may wear the sweater during boarding (with name
plate on it) in cold environment. Also, male cabin crew may wear the sweater under
the jacket provided the following:
a) Jackets fully buttoned.
b) Jackets doesn’t look tight due to the slim fit design.
Raincoat: Raincoat is to be carried on international routes in winter and should be
worn in a dignified manner, buttoned and not thrown over the shoulders. Raincoat
should be dry cleaned and well pressed.
Under Vest: White under vest, preferably in cotton, is to be worn under the uniform
shirt.

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Socks: Plain, dark blue or black socks (no patterns).

Shoes: Male Cabin Crew have the option to either wear the shoes issued by the
company or use their own shoes provided the following:
a) The shoes must be black in colour, plain and classical type of leather only. Any
other type of material is not permitted i.e. velvet, suede, fabric, shiny, etc. Fancy
or big buckles are not allowed.
b) Shoes with laces are permitted provided that the laces are thin and black or dark
Blue in colour.
c) Fancy or big buckles or straps and bulky, platform, sports type soles are not
allowed
Boots: Simple boots may be worn in winter provided they comply with the set
regulations, heels to be of a reasonable height i.e. 2 to 3 cms.
Small Suitcase: The small suitcase supplied by the Company should be carried on
all flights and when on Airport Standby Duty. It should be kept clean and Stickers
are not allowed to be used on the suitcase, except for those provided by the
Company. The following items should be carried in the small suitcase:
a) Extra shirt (in coat cover).
b) Shaving Kit, Toiletry Kit, Sewing Kit, Shoe Shine Kit.
c) One set civilian clothes (in coat cover for unscheduled layover).
d) Padlocks, Calculator, Torch and Oven Gloves.
e) Emergency Training Manual.
Jewellery: The following items of jewellery may be worn when in uniform:
a) Simple wrist watch. Bright coloured and fancy watches are not allowed.
b) Engagement/Wedding ring or up to 2 simple rings.
c) Bracelet are not allowed.
d) Rubber/leather wrist band are not allowed to be worn while in uniform.
3.13.3 Items Common to Stewards & Air Hostesses
Jackets: Jackets are to be worn on all routes. Jackets are to be worn in a dignified
manner, pockets (if applicable) should not bulge.
Amiri Fleet cabin crew members as well when operating VVIP/VIP flights should
wear their jackets regardless of sectors/seasons.
Hats: Hats are to be worn at all times in the Airport area and Hotels. It is not
required to be worn during passenger boarding and it should never be worn when
serving passengers.
Coat Covers: Coat Covers are to be carried by stewards on all flights while
Airhostesses are required to carry the same whenever winter jacket is applicable.
Aprons & Serving Jackets: Aprons & serving jackets should be clean, well
pressed and worn by all cabin crew members including Cabin Crew In Charge when
the ‘Seat Belt’ sign is switched OFF after take-off until the ‘Seat Belt’ sign is
switched ON before landing.
a) Aprons should be carried in the small suitcase or coat-cover. However, the
serving jackets to be carried in the coat cover by all Stewards.
b) When wearing/removing the apron/jackets & cabin shoes, it should be done away
from the passengers’ view. F.S.S. when conducting training flights must wear
their aprons/serving jackets.
KAC ID Cards: To be worn from the Briefing/Hotel to the aircraft and vice versa. All
Cabin Crew to remove the ID holder right after they have boarded the aircraft and to

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put it back on just before leaving the aircraft.

Necklaces & Religious Threads: Very simple necklaces may be worn inside the
blouse/shirt. Any religious signs or threads (usually worn on the wrist by East and
Far East nationals) should not be visible. Necklaces with names are not allowed.
Gloves: Blue/dark blue gloves (self purchased) are to be worn when needed.
Sunglasses: Cabin Crew should not use their sunglasses while in uniform and on
duty especially while moving from briefing to Airport and vice versa.
Large Suitcases:
a) The large suitcase supplied by the Company may be carried on flights involving
layover and on Airport Standby duty.
b) Cabin crew members on Airport Standby may not carry a large suitcase, provided
that they carry the necessary uniform items and civilian clothes in their coat
covers.
c) Stickers are not allowed on cabin crew luggage, except for those provided by the
Company.
d) Coat covers must not be over-filled/bulky.
e) Extra baggage is not permitted to be carried and only those issued by the
Company i.e. small and large suitcases which should not be bulky or over stuffed
with items.
f) Cabin crew are entitled for 30kg baggage allowance (20Kg on A320). Any cabin
crew members carrying excess baggage will be charged for the excess baggage.
g) Flights involving layovers, the relevant baggage tag to be used and the old/not
applicable ones to be removed.
h) Cabin crew Members Coat Covers and suitcase should be placed only in the
special allocated baggage room by the Briefing room entrance in order to avoid
loss.
Mobile Phones & Pagers (if applicable):
Pagers and mobile phones are not to be used during cabin crew movement through
the airport premises, i.e. while standing at the gate area or while on board the
aircraft. Moreover, the same should not be displayed while in uniform and cabin
crew should switch off the same prior to entering the Briefing room when attending a
Briefing session. The same could be used only while on Airport Standby Duty
provided that it does not cause disturbance to others.
Badges: Only those badges, emblems/logos supplied by the Company are
permitted to be worn with the uniform.
3.13.4 Grooming Regulations
Each cabin crew member is responsible to ensure that they take special care and
attention to their grooming. Below are regulations concerning proper grooming whilst
in uniform:
Stewards
a) Hair to be well cut and of a suitable style. Marine (layered-cut i.e. very fine on
sides) hair cut is not permitted. The length at the back must be no longer than
mid-neck, the side-burns if worn should not extend longer than mid-ear. The front
or top of the hair should be of a length, that when bending forward, the hair does
not fall over the face.
b) Spiky hair is not allowed.
c) Little amount of wax and hair spray is recommended. However, chemical based
products are not allowed instead water based hair products are advisable.
d) Face to be clean shaven when in uniform.

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e) Acne problems to be treated.

f) Moustache to be well trimmed, slightly above the line of the upper lip and must
not extend toward the side of the mouth i.e. Mexican style, handlebar; waxed,
twisted, extremely styled moustaches or chin tuft are not permitted.
g) Visible tattoos of any sort are not permitted.
h) Finger nails are to be kept short, clean and free from nicotine stains.
i) Teeth to be brushed and free from nicotine stains. Mouthwash or spray to be
used regularly. Strong flavored food should be avoided before or during the flight.
j) It is compulsory to use deodorant.
k) It is essential that a frequent personal check is done to ensure that the
weight/height ratio is being maintained.
Airhostesses
Hair
a) Little amount of wax and hair spray is recommended to fix the baby hair.
However, chemical based products are not allowed instead water based hair
products are advisable.
b) Hair to be well groomed and clean and neat at all times.
c) Hair style should be such that the hair is controlled and does not need to be
frequently handled and should not fall onto the face while bending the head
forward. (In compliance with food handling standards).
d) Ponytails/Ringlets/hair wigs (except for medical case)/hair extensions are not
allowed.
e) Velvet hair bands are not allowed.
f) Shoulder hair length, medium and long should be style in low chignon using net
(Only KAC hair accessories to be use) or French Twist (no pins are visible).
g) Minimum hair length allowed 2 cm (collar length) and may be styled loose (classic
cut /curved).
h) Hair coloring is permitted provided the style and colour/tint suits the
skin/complexion and features. Any dyes, tints, bleaching, rinses, colour blending
must not be extreme. Bright and eccentric hair colours are not allowed.
i) Hair that is coloured should be well maintained and should not show dark growth
at the scalp nor does dry split end where colour change is evident.
j) Following hair styles are not permitted:-
- Long, shaggy, layered cuts,
- Frizzed, crimped styles.
- Spiked hair.
k) Short hair falling over the face should be neatly pinned back. Fringes should be
above the eyebrows.
l) Long hair should not be worn loose and flowing over the shoulders at any time in
uniform.
m) Eye coloured contact lenses are not allowed.
n) Very long and pointed nails are not allowed.
o) False Nails/Eye lashes are not allowed.
p) No dental braces are allowed except for inner braces. KAC Doctor’s Permission
to be obtained and Pencil Memo from respective Group Leader is required for the
same.

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Make-Up
a) Full make up is required when in full uniform.
b) Make-up should be tasteful / simple and complements the Airhostess’s skin tone
and facial features.
c) A fresh appearance must be maintained at all times, refreshed as necessary, but
never in view of passengers.
d) A light shade of blusher to be applied with particular attention to the application of
foundation.
e) Nails should always be well manicured. Only shades of pink, red, French
Manicure is allowed. Nail polish should be simple and not flashy, fluorescent,
chipped or two-tones.
f) Lipstick should always be worn and should match the colour of the nail polish.
Dark purple/brown or any other bright coloured lipsticks are not permitted.
g) Excess facial and body hair should be removed frequently.
h) Teeth to be brushed and free from nicotine stains. Mouthwash or spray to be
used regularly. Strong flavored food should be avoided before or during the flight
and personal mouth hygiene must be maintained at all times. Airhostesses are
not allowed to wear any type of diamonds or precious stones embedded in their
teeth.
i) Visible tattoos of any sort are not permitted.
j) It is compulsory to use deodorant.
The Company provides Air hostesses with "Grooming Allowance", therefore
inadequate grooming is not acceptable.
Note: Airhostesses operating Hajj /Umrah flights are requested to abide by the following:
1. Wear simple make-up..
2. The uniform trouser to be worn if available, if not the skirt to be worn which should
not be tight and must be 5 cms below the knee.
Any deviation from the above could lead to the offloading of the concerned Air hostess from
the flight.

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3.13.5 Behaviour In Uniform

When in uniform, it is the responsibility of each individual to appear and behave in a
dignified and civilized manner. Cabin Crew In Charge of each flight is directly
responsible to the Captain of the flight for ensuring that all cabin crew members
present a good/uniform image. Cabin Crew violating the uniform regulations will be
offloaded from the flights and severe disciplinary action will be taken accordingly.
Management will not tolerate any uniform violations especially on VVIP/VIP flights
and will be obliged to take all necessary measures including termination to ensure
Cabin Crew appearance is up to standard.
Please strictly observe the following:-
a) The exact date of changing the uniform from winter to summer or vice versa will be
issued in a form of a circular by the Department.
b) For any changes to the Rules, Cabin Crew must obtain permission from the Cabin
Crew In Charge who in turn needs to inform the Captain.
c) The impression made by the Cabin Crew members to the public is of the utmost
importance to the Company.
d) Any individual in uniform, while on or off duty, who in any way reflects discredit upon
the Company by his/her behaviour will be subject to disciplinary action.
e) When moving through Airport and public areas, full uniform must be worn at all
times, jackets fully buttoned, caps/hats worn, Stewards are not to walk with their
hands inside their jacket/trouser pockets.
f) Sunglasses are to be of a simple design and not to be worn during Briefing
Sessions, on board the aircraft or whilst walking in the airport terminal
g) Eye glasses for medical treatment may be worn inflight, after the permission of the
Crew Management, nevertheless contact lenses are preferable.
h) Cabin crew with medical eyeglasses requirement on their medical certificate must
carry a spare spectacles in their small suitcase.
i) Contact lenses may be worn provided that they are not of any fancy colour.
j) Chewing gum is not permitted while in uniform in view of the public. Smoking is
strictly forbidden when in Uniform at the gate or at any other area of the airport
premises.
k) Consumption of alcohol is strictly forbidden when in uniform.
l) Smoking, eating or consumption of hot/cold beverages is not permitted during
Briefing Sessions.
m) Operating cabin crew members i.e. F.S.S., Cabin Crew In Charge and other cabin
crew members are not allowed to occupy pax seats for take-off, landing and Inflight.
However, F.S.S. to occupy pax seats in E/Y during take-off and landing if no jump-
seat is available.
n) All Cabin Crew and particularly Air Hostesses should wear decent clothes while
visiting the KAC Offices as well as during layovers.
o) ID card holders issued by KAC are only permitted.
p) Cabin Crew are required to refrain from any kind of political & religious discussions
while on board which can cause unnecessary conflict between them.
q) Cabin Crew are not allowed to post their personal photographs in uniform on social
media sites i.e. Facebook, Instagram etc.
Cabin Crew In Charge should ensure that the cabin crew members adhere to the uniform
regulations as they will be responsible in case any discrepancies are not reported or
found not corrected. When traveling as passengers the Cabin Crew should wear decent
clothes.
The aforesaid rules are set in the best interest of the Company and cabin crew members
should respect and comply with the same so as to avoid unnecessary repercussion.

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3.13.6 Uniform Rank Distinction

Operations Department employee's ranks are identified by stripes for male and stars
for female cabin crew members.
Position Stewards Airhostesses
E/Y 1 stripe (1/4") NIL
F/C 1 stripe (1/4”) and 1/2 stripe (1/8”) 1 Star
Cabin Crew In Charge 2 stripes (1/4") 2 Stars
Sr. Cabin Crew In Charge 2 (1/4") and 1/2 stripe (1/8") 3 Stars
Flight Service Supervisors 3 stripes (1/4") 4 Stars
Sr. Flight Service Supervisors 3 (1/4") and 1/2 " stripe (1/8") 4 Stars
QC Specialists/ Experts /
4 stripes (1/4") stripe (1/8") 5 Stars
Group Leaders
3.13.7 Height/Weight Ratio Chart

The Height/Weight Ratio Chart given below states the acceptable, normal
minimum/maximum weight and height for both Stewards and Stewardesses. It is a
requirement that all cabin crew members maintain their weight within the given
scales.
HEIGHT WEIGHT (In Kilograms)
(In Meters) Male/Stewards Female/Airhostesses
Minimum Maximum Minimum Maximum
1.60 N/A N/A 48 60

1.62 N/A N/A 50 62
1.65 N/A N/A 52 64
1.67 57 69 54 66
1.70 59 72 56 68
1.72 61 74 58 70
1.75 63 76 60 72
1.77 65 78 62 75
1.80 67 80 64 76
1.83 73 89 N/A N/A
1.85 75 91 N/A N/A
1.87 77 95 N/A N/A
1.90 80 98 N/A N/A
Note:
The acceptable height for Stewardesses is 1.60 meters minimum and 1.80 meters maximum. The
acceptable height for Stewards is 1.67 meters minimum and 1.90 meters maximum.
Cabin Crew shall be able to reach safety equipment and open and close the overhead bins in the
aircraft from standing position
Age Limit:
Minimum age for Kuwaiti female is 20 years and maximum 34 years
Maximum age for Non-Kuwaiti female is 20 years and maximum 32 years.
Minimum age for Kuwaiti male is 20 years and maximum 35 years
Maximum age for Non-Kuwaiti male is 22 years and maximum 34 years.

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3.14 Cabin Crew Training Requirements

3.14.1 Basic Training - Ground
Upon recruitment, and prior to being assigned duties as a cabin crew member the
individual referred to as Trainee who have not previously been qualified as a cabin
crew member shall attend and successfully complete an initial Basic Training Course of
the following duration:
- 15 working days Basic Service Course.
- 02 working days Basic Announcement Course.
- 03 working days Basic First Aid Course.
- 16 working days Basic Emergency Course.
- 3 working days Aviation Security Course
- 01 working days Safety Management System (SMS).
- 02 working days Crew Resources Management (CRM) .
Trainee will be considered “Out of the Course” in case of absence as follows:

- 20% absence from the Basic Service Course.
- 1 day absence from the Basic Emergency Course General Part & 1 day from
each aircraft type.
Note: As per the Administration Order, the training period is not considered a part of the
employment period in the Company.
3.14.2 Cabin Crew Emergency Courses:

All cabin crew members should undergo necessary emergency training course that
provides the knowledge required to understand the function and operation of cabin
emergency equipment and to execute associated pre-flight checks, safety policies and
procedures associated with the pre-flight, in-flight and post-flight phases of cabin
operations. Such training is part of the cabin crew initial (Basic Emergency Course), re-
qualification (re-joining, failed to remain qualified or re-qualified on an aircraft type) and
recurrent refresher courses undertaken by all Cabin Crew members every 12 month
period.
Cabin Crew Emergency Course shall include:
a) Aviation indoctrination, aviation terminology; basic theory of flight, relevant aircraft
systems, physiology of flight, standard operating procedures, applicable
regulations, exit locations, emergency equipment location and operation,
emergency assignments, unique features of the aircraft cabin (as applicable for
variants of a common aircraft type), smoke and fumes, emergency landing,
planned and unplanned cabin evacuation (land and water) and training in high
altitude depressurization.
b) Line indoctrination training, CRM and Human Factor training, Dangerous Goods
Training; Initial and Annual Practical emergency procedures training
c) Cabin Crew In-charge training
d) Medical emergencies and basic first aid training.
e) Any other training required to ensure a safe operation such as Crew coordination
and communication; sterile flight deck and flight deck access; briefings; safety and
associated pre-flight checks; passenger acceptance and handling; carry-on
baggage; personal electronic devices; fuelling with passengers on board;
turbulence; flight and cabin crew member incapacitation;

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f) Awareness of other Cabin Crew duties and assignments in order to ensure the
fulfillment of all Cabin Crew duties in case of any emergency.
As part of the Emergency Course, all cabin crew members should complete practical
training exercises consisting of:
1) Cabin drills and hands-on operation of cabin equipment.
2) Cabin exit operations (normal & emergency) for each aircraft exit type;
3) Cabin emergency evacuation; Fire fighting; Oxygen administration; and Ditching
Drills.
Practical training exercise is part of the cabin crew initial, re-qualification and recurrent
training course undertaken by all Cabin Crew members every 12 month period.
3.14.3 Crew Resources Management “CRM” Courses:
All Cabin Crew members shall undergo CRM training to gain an understanding of the
human factors involved in conducting cabin safety duties and coordinating with the
Flight Crew during the execution of onboard emergency procedures. Such training is
included in the cabin crew initial, re-qualification and recurrent training course
undertaken by all Cabin Crew members every 24 month period.
During CRM Training Deck and Cabin Crew members participate in joint training
activities or exercises to improve onboard coordination and mutual understanding of
the human factors involved in addressing emergency situations and security threats.
3.14.4 Cabin Crew Aviation Security Courses:
The Security Training Programme aims at acquainting the Cabin Crew with preventive
measures and techniques that enable them to act in the most appropriate manner to
minimize the consequences of acts of sabotage or other forms of unlawful interference
and include the following elements:
a) Terrorist behaviors; Understanding of behavior of terrorists so as to facilitate the
ability of crew members to cope with hijacker behavior and passenger responses;
b) Threat evaluation; Determination of the seriousness of any occurrence;
c) To determine the causes of disruption behavior on board and management of
such types of incidents; Situational training exercises regarding threat conditions;
d) Flight deck procedures to protect the aircraft; Crew communication and
coordination;
e) Aircraft search procedures and guidance on least risk bomb locations.
f) Sabotage, hijacking;
g) Unruly passengers and appropriate self-defense responses; Use of non-lethal
protective devices assigned to crew members
h) Other acts of unlawful interference.
All Cabin Crew Members should complete the Security training as part of the initial,
re-qualification and recurrent training course undertaken by all Cabin Crew members
every 24 month period.
All subject areas within the scope of Aviation Security Training shall be addressed
not less than once during every 48-month period.
3.14.5 Cabin Crew Aircraft Type:
Newly recruited cabin crew shall be licensed to fly two aircraft types. After completing
one year in service cabin crew shall be scheduled for a conversion course for a third
aircraft type.
a) No Cabin Crew member shall be allowed to operate more than three aircraft types
except that, with the approval of the DGCA.

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b) Aircraft Type training shall include the description, locations and operations of the
aircraft cabin systems and equipment i.e. cabin layout, seats, galley,
communications, lighting and oxygen systems, exit locations and operations,
emergency equipment locations and operation, emergency assignments, cabin
crew emergency duties etc
3.14.6 First Aid Training Courses
All cabin crew members shall undergo every 24 months a First Aid training that
provides knowledge in aviation medicine and first aid. Such training shall be included in
the initial, re- qualification training courses and in the recurrent training course. Aviation
medicine and first aid training include life-threatening medical emergencies;
cardiopulmonary resuscitation (CPR); Treatment of injuries; treatment of illnesses and
diseases; first-aid medical equipment and supplies.
3.14.7 Dangerous Good Training Courses
As part of the Cabin Crew initial and re-qualification training courses as well as
recurrent training course every 12-month, all cabin crew members shall undergo a
Dangerous Good training that provides knowledge and awareness in recognition and
handling of dangerous goods as well as the emergency action to be taken in case of
emergency. Dangerous goods training include:
1. General Dangerous Good philosophy;
2. Dangerous Good Limitations;
3. Labeling and marking;
4. Recognition of undeclared dangerous goods;
5. Provisions for passengers and crew;
6. Emergency procedures.
3.14.8 SMS Training
Safety Promotion is one of the most effective elements of SMS to develop and
maintain a strong safety culture in the organization. Safety Training and effective
communication on safety are two important processes supporting safety promotion.
Cabin Crew shall under every 24 months a SMS Training Course as part of the initial,
re-qualification & recurrent training course.
An ongoing program of Safety Promotion ensures that every employee understands
the organization’s SMS, why safety management procedures are being introduced,
what safety management means, why particular safety actions are being introduced
and benefits from the Safety lessons learned etc. It provides the mechanism for
dissemination of safety information and lessons learned from safety occurrence
investigations and other safety-related activities thereby creating safety awareness and
encourages every employee to contribute to our safety knowledge base.
All staff regardless of their level in the organization shall be trained on Kuwait Airways
Safety Management System and encouraged to adopt the safety practices of the
organization.
The safety training program consists of initial classroom / e-learning and recurrent
training via media, online, class-room training, or similar training (newsletters, flight
safety magazines, power point, etc.).
Department heads are to ensure that their operational personnel are trained and
competent to perform their safety management duties. Records of participation shall be
maintained by the respective departments and a monthly report of SMS training
accomplishment with staff details shall be forwarded to D9.

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There is a validation process to check on the effectiveness of training. Evaluation of the

training effectiveness may include review of staff abilities, knowledge of processes and
practices used in the workplace and any specific competencies that are required in our
operation. Keeping staff informed and educated about current safety issues through
providing relevant, safety related literature, sending them to safety related courses and
seminars improves the safety and health of our organization. In case any external
service providers are appointed to perform cabin operations functions, the personnel of
external service providers shall be trained and competent to perform SMS duties as
per KAC Safety Policy.
Reference: Safety Management Training Program Doc. Ref. D9/SMS/01
3.14.9 Basic Training - Inflight (Duration & Pattern)
Following the Ground Training, a Flight Services Supervisor will be assigned to train the
Cabin Crew on board. The Training Supervisor shall receive from and discuss with
Group Leader Trainee's Training Profile.
One day prior to commencement of the Inflight Training, Training Supervisor to meet
with Trainee in Crew Management premises to:
a) Discuss/revise procedures, duties, pax handling, galley loading, emergency
knowledge, etc.
b) Visit different Cabin Crew Sections for familiarization i.e. Administration,
Rostering, Group Leaders, Briefing, Quality Control.
c) Discuss training programme, i.e. flights, positions, service duty rosters, etc.
Total of 3 flights to cover each aircraft type according to patterns stipulated below:
1. One European flight.
2. One Indian Sub-Continent/Far East flight.
3. One Local flight.
4. Plus one optional flight in case the Training Supervisor deems necessary.
Note:
Cabin crew member, whenever possible, will undergo Conversion Course for a 3rd type of
aircraft after completion of 1 year of service. A copy of the Civil ID is required for an aircraft
visit when selected to attend a Basic/Conversion Courses.
3.14.10 Ex. KAC- Rejoining Cabin Crew Training -Ground
Ex. KAC rejoining cabin crewmembers who have been away from flying duty for a
period more than 4 months and have already returned their documents to DGCA are
required to attend an Emergency Course.
Ex. KAC rejoining cabin crew members who have been away from flying duty for a
period more than 4 months and less than one year require a Basic Emergency Course
on the same type of A/C, while the Service Course will not be required.
Ex. KAC rejoining cabin crew who have been away from flying for a period between 1
year and less than 3 years are required to complete the following ground training:
- 10 days Condensed Basic Service Course.
- 03 days Condensed Basic First Aid Course.
- 16 days Basic Emergency Course.
- 01 day Intermediate First Aid Course.
- 05 days Condensed First Class Service Conversion Course.
- 03 days Cabin Crew In Charge Familiarization Course.
- 02 days Advanced First Aid Course.

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Ex. KAC rejoining cabin crew who have been away from flying for a period over 3 years
are required to attend a complete normal basic course.
Note:
Trainees eligible for the above courses are those who have previously held F/C or Leadership
position. However, those who were holding E/Y positions are eligible ONLY for the first three
Courses.
After successful completion of the course, the Cabin Crew concerned shall pass by HT section
with all documents to complete CMC formalities.
After completion of required documents and CMC, HT will update and send email to HR
3.14.10.1 - Ex. KAC Rejoining Cabin Crew Training - Inflight (Duration)

A minimum of 2 flights in each appropriate class of service will be operated i.e.:
Rejoining E/Y cabin crew 2 flights in E/Y Class.
Rejoining F/C cabin crew 2 flights in E/Y Class and 2 flights in F/C
Rejoining Cabin Crew In Charge 2 flights in E/Y, 2 flights in F/C & 2 flights as CCI
After completion of the inflight training and receiving the Safety and Service Clearance,
the Group Leader of the rejoining Cabin Crew shall notify the involved sections in Flight
Services regarding the designation of the rejoined Cabin Crew members in order to
update the systems accordingly as follows:
• Service Clearance to be signed by the training FSS and handed over to the
concerned Group Leader to countersign and dispatch to HL Secretary to type the
official Clearance Form and dispatch to Crew Management for signature. A copy of
the signed clearance shall be forwarded to HR and HB to schedule the Cabin Crew
in the appropriate designation.
• Safety Clearance to be signed by the training Safety FSS whereby an email sent by
TD to HR copied to HT (letter still obtained) and handed over to the concerned
Group Leader who will dispatch it to HL Secretary to type a letter to TD Section.

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3.15 Cabin Crew Line Indoctrination Training

3.15.1. Regulatory Requirement
The Company shall not permit a person to act and no person shall act as a Cabin Crew
Member on board an airplane unless he/she has successfully completed the Kuwait
DGCA approved initial and recurrent training programs, except that a person may act as
a Cabin Crew Member while undergoing line indoctrination training after initial training if
the person is carried in addition to the number of Cabin Crew Members required and is
under the supervision of an Emergency Procedures Instructor or a Flight Services
Supervisor cleared by DGCA to conduct Line Indoctrination Training.
3.15.2. Applicability
a) Cabin Crew shall complete supervised line indoctrination training as part of the cabin
crew qualification or re-qualification process prior to being assigned to perform
unsupervised duties on any aircraft. Line Indoctrination / Qualification is required by:
1. Newly recruited Cabin Crew members,
2. On line Cabin Crew members who recently undergone a conversion course on a
new aircraft type which they have never operated before,
3. Rejoining Cabin crew members’ i.e. Cabin Crew who have lost qualification due to
long absence from flying, ground job, or maternity leave etc.
4. Cabin Crew operating aircraft that require only one cabin crew member prior to
being assigned to perform unsupervised duties on an aircraft as the sole operating
cabin crew member whenever applicable. Whenever applicable, only trained CCI
shall be scheduled on such flights.
b) Line indoctrination training shall be start within 15 days and shall be completed within
ninety (90) days with 6 revenue flights (6 sectors) following the completion of the initial
ground training on each aircraft type the Cabin crew is assigned as a Cabin Crew
Member.
c) When a Cabin Crew Member is assigned to duty on more than one type of aircraft, line
indoctrination training shall be completed on each aircraft type.
d) If the trainee has not completed the line indoctrination training within the above
mentioned time periods, the trainee may be re-qualified by completing re-qualification
training as follows:
e) New conversion course and line indoctrination training in case of conversion course
f) New basic course and line indoctrination training in case of Basic Course.
3.15.3. Line Indoctrination Training
A record of training shall be kept for each trainee and shall be signed by the instructor
certifying that line indoctrination has been completed. The record shall include aircraft
type, sector, date, flight number on each flight.
Trainee Cabin Crew Member shall:
a) be assigned to six revenue flights with passengers on board. (6 revenue flights
means Cabin Crew trainee should undergo training on six sectors)
b) be assigned a Cabin Crew Member station and perform the duties of a Cabin Crew
Member under the supervision of a qualified FSS/ Safety Instructor;
c) be in addition to the minimum number of required Cabin Crew Members for the
operation of the flight and the aircraft type; and participate in:
1) Reporting for duty;
2) Pre-flight crew briefings;
3) Pre-flight safety and emergency equipment checks;
4) Passenger boarding procedures;
5) Door closing and, if applicable, associated slide arming procedures;

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Pre-flight passenger safety briefings/ demonstrations;

6)
Pre-flight and pre-landing warnings & checks, securing of cabins and galleys;
7)
Silent reviews;
8)
Post take-off & landing procedures;
9)
In-flight procedures pertaining to safety;
10)
Cabin unserviceabilities reporting/recording; and
11)
A debriefing immediately following completion of line indoctrination.
12)
3.15.4. Line Indoctrination Training Process
Newly Recruited Cabin Crew Members/ Rejoining Cabin Crew Member’s &
Conversion Cabin Crew
a) After completing the Basic Emergency Courses, TD shall send a email of course
completion to HT and inform Cabin Crew to proceed to HT.
b) After completing the Basic Emergency Courses Cabin Crew should report to HT
for logging his/her information in HT system.
c) Trainee Cabin Crew shall then contact HR staff in charge of Line Indoctrination
Training to start the training flight process.
d) HR staff in charge of FSS rosters to assign a training supervisor for the Cabin
Crew member according to his/her aircraft type license. HR staff in charge of
FSS rosters to ensure as much as possible that the same supervisor completes
the line indoctrination training with the Cabin Crew member especially on the
same type of aircraft.
e) HR staff in charge of FSS rosters to follow up the scheduling process in order to
monitor and ensure the following:
1. The Trainee Cabin Crew who succeeds the Basic Course will be sent for In-
Flight Training with a Flight Safety Trainer within 15 days starting from the last
day of the Emergency Course.
2. The Cabin Crew has completed the number of sectors required for the line
Indoctrination Training.
3. The training is completed within 90 days of completion of the ground
emergency training and to inform HT by means of an official email of any Cabin
Crew who have not completed the required training within 90 days mentioning
aircraft type which has not being completed in order for HT to re-schedule the
trainee for necessary basic or conversion course without any change to the
aircraft type in order to avoid disturbance to the manpower planning.
4. Qualified FSS/ Safety Instructor to complete the Cabin Crew Inflight
Emergency Clearance Form (Line Indoctrination Evaluation) on each flight &
for each trainee and to attach one Copy of GD to each Clearance Form.
5. Filled forms along with the GD to be placed by the qualified FSS/ Safety
Instructor in the special box provided in the Briefing Room.
6. On daily basis, GL secretary shall open the Briefing Box remove all completed
“Line Indoctrination Forms” and dispatch same to TD and copy the covering
letter including trainee’s name staff no. and sector operated to HR, HF & HT
staff in charge of FSS Line Indoctrination Training.
7. TD is responsible to review and action the Line Indoctrination form on daily
basis and sent it to all the concerned sections once the trainee is cleared or if
they need any further flights.
8. HR staff in charge of FSS rosters to ensure all information entered in the FSS
Inflight Emergency Clearance Form is correct i.e. flight number, sectors, date,
trainee details etc

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9. TD staff are keeping a record of all trainees Inflight Emergency Clearance

Forms for any future reference.
10. In case of any delay in the training process, HR staff in charge of FSS rosters
shall inform HT by means of an official email to review future conversion
course and avoid overload of trainees.
11. TD shall review the Inflight Emergency Clearance Forms and calculate the
number of sector operated.
12. Once all Line Indoctrination Training requirements have been completed (six
flights on each aircraft type) and based on the qualified FSS/ Safety Instructor
evaluation, TD shall clear the trainee Cabin Crew concerned and inform HR
and HT accordingly by means of a letter & email.
13. Upon receiving the letter or email from TD regarding the clearance of the basic
Cabin Crew trainee, HR staff In charge of Line Indoctrination Training will
roster them for CMC duty. Once CMC received, HR will assign the Cabin Crew
for service training flight. After successful completion of service training flight,
HR staff will update in their system for the trainee as an active cabin crew
member. However, upon receiving the clearance for conversion course cabin
crew, HR staff will update their system as an active cabin crew for aircraft type.
In case if service training required, HR staff will roster with the service
supervisor.
14. In order to control violation of Crew expiry date for aircrafts, a new form
“Training Courses History” has been introduced for all the trainees which
should be completed by the Line Indoctrinators (Sr.FSS) mentioning all
details i.e. Date, Sector, Name and Signature of the Safety Instructor. The
said form will be distributed by the Air Safety (Emergency Procedure Training
Center) to all the trainees who in turn will present the same to the Line
Checkers (FSS) during the briefing sessions. The filled forms are to be
handed over back to the trainees. During Briefings, Line Indoctrinators (Sr.
FSS) to check the dates of the said form and to ensure that his/her crew is
not exceeding the mentioned dates before starting each safety Clearance
Flight.

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3.16 Promotions: Qualifications and Training

3.16.1 F/C Promotional Ground Training
After a certain period of service and according to the operational requirements, an E/Y
cabin crew member may be selected to attend a F/C Conversion Course of the
following duration:
- 08 working days Service Course.
- 02 working days Intermediate First Aid Course.
- 01 working days Announcement Course.
F/C Promotional Inflight Training - (Duration & Pattern)
a) Training Supervisor to receive from and discuss with Group Leader Trainee's
Training Profile.
b) One day prior to commencement of the Inflight Training, Training Supervisor to
meet with the F/C Trainee to discuss the Training Programme.
c) Total of 3 flights to cover each aircraft type according to the patterns stipulated
below:
- One European flight.
- One Indian Sub-Continent/Far East flight.
- One Local flight.
- Plus one optional Local flight in case Training Supervisor deems
necessary.
d) After completion of the training programme, Trainee should be cleared, failing to
successfully pass the required training, Trainee will not be promoted to F/C for
one year.
3.16.2 Cabin Crew In Charge Qualifications & Promotional Training
Qualifications: Candidates for Cabin Crew in Charge post will be selected according
to the following conditions:
a) Minimum of 6 years as a Cabin Crew of which 3 years in First Class position.
b) File of the Staff
c) Minimum English Language Level 3
d) Pass the FDTL course.
e) Pass Report Writing Courses.
f) Pass the Technical Knowledge and Service Procedure/Skills Quiz
g) Human factors and Crew Resources Management (CRM)
h) Communication and Management Skill
Those who score the highest mark will attend the promotional ground course in the
Training & Development Department.
Note: CCI may be promoted to a senior CCI after 3 years flying as an active CCI & licenses
for at least 3 A/C types.
Cabin Crew In Charge Promotional Training

Promotional Ground Training:
The Ground Course duration will be 20 working days as follows:
- 10 working days Service Course.
- 05 working days Advanced First Aid Course.
- 01 working days Announcement Course.
- 03 working days Emergency Course.

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Cabin Crew In Charge Promotional Inflight Training - (Duration & Pattern)

Training Supervisor to receive from and discuss with the Group Leader the Trainee's
Training Profile.
One day prior to commencement of the Inflight Training, Training Supervisor to meet
with the trainee Cabin Crew in Charge (Chief Cabin) to discuss the training
programme, relevant information, familiarization with flight, documentation, etc.
At least one flight on each aircraft type according to the patterns stipulated below:
- One European flight, preferably LON flight.
- One Indian Sub-Continent/Far East sectors involving night stop
- One Local flight.
- Two Safety Flights minimum five hours each sector.
- Plus one optional local flight in case the Training Supervisor deems necessary.
After completion of the training programme, the Trainee should be cleared, failing to
successfully pass the required training, Trainee will not be promoted to the post of
Chief Cabin for one year.
3.16.3 Sr. Cabin Crew Incharge: Qualifications
Qualifications: Candidates for Cabin Crew in Charge post will be selected according
to the following conditions:
a) Completion of 3 years as an active Cabin Crew Incharge.
b) Licenses Valid for 3 A/C types.
c) Maintaining good file record.
3.16.4 Flight Services Supervisor Qualifications & Promotional Training
Qualifications: Candidates for FSS post will be selected according to the following
conditions:
a) Seniority as CCI – Cabin Crew In-Charge position. Minimum of 12 years as a
Cabin Crew of which at least 3 years in Senior Cabin Crew In-Charge position
b) File of the Staff i.e.
- Responsible, Initiative, Excellent communication skills
- Management and subordinate oriented
- Knowledge of company rules and regulations
- Ability to meet and understand both internal and external customers
needs.
- Safety Awareness & training record.
d) Knowledge of FDTL regulations.
F.S.S. Promotional Course
After a certain period of service and according to Cabin Crew in Charge (Sr. CCI)
ability and seniority, the staff may be selected to attend an F.S.S. Ground Course as
follows:
e) No examination or interview will be performed by Crew Management prior to the
said course.
f) Duration of course will be 05 working days which will be conducted in the
Training & Development Department.
Note:
Those who pass any promotional course will be under probation period for not less than 6
months of actual duty, after that, their performance will be reviewed by the management for
confirmation.

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3.16.5 Senior Flight Services Supervisor Qualifications & Promotional Training

Qualifications: Candidates for Senior FSS post will be selected according to the
following conditions:
a. Seniority in FSS position. Minimum of 11 years as a Cabin Crew of which at least
3 year as CCI
b. Minimum education Level: High School Certificate
Selected candidates will undergo a “train The Trainer” course followed by several
safety courses at the Emergency Procedure Training Centre and then cleared by
DGCA as Safety Instructor.
3.16.6 Group Leader Qualifications & Promotional Training

Qualifications: Candidates for Group Leader post will be selected according to the
following conditions:
a) Seniority as FSS– Flight Services Supervisor position. Minimum of 12 years as a
Cabin Crew of which 3 years in a Flight Services Supervisor position
b) File of the Staff
1. Excellent communication skills and ability to deal with different culture
2. Problem solver
3. Understands and applies human factors
4. Facilitates changes, Adaptable to changes and new idea
5. Handles stress in a profitable manner
6. Customer focused.
7. Understands plans and strategies.
8. Safety Awareness & training record.
9. Responsible
10. Continuous learner
11. Creative and innovative
12. Knowledge of company rules and regulations
13. Ability to meet and understand both internal and external customers needs.
d) Good Knowledge of DGCA and Company regulations and FDTL (Duty Time
Limitation).
e) Management & administration Knowledge
f) PC literate, Microsoft office, word, excel etc.
Selected candidates will undergo an “On Job Training” with an assigned Group
Leader under the direction and supervision of HL
3.16.6 Flight Services Supervisor (FSS) Promotional Course Syllabus & Training
Program
Nominated staff who have been active Senior CCI for more than 2 years will be
selected to attend FSS promotional course. Duration of the course will be 05
working days. Maximum number of trainees is restricted to 20 trainees. Minimum
passing pass required is 80%. The syllabus and the training program are as follows:
Syllabus:
- Role and Function of Flight Service Supervisor.
- Duties/Documentation of Flight Service Supervisor.
- Maintaining/Upgrading Standards.

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- Leadership/Supervisory / Interpersonal Skills.

- Coaching Skills.
- O.J.T
- Latest Amendments and Changes.
- Review of CCI, and Cabin Crew Documentation
Note: Trainee should attend the course with Flight Services Manual and in Uniform,
abiding by grooming and behavioural standards as per Flight Services Manual, non-
compliance to which would lead to Trainee dismissal from the course.
FSS Training Course Programme:

Day 1:
Welcome Address (TP).
Course Objective / Agreement.
Trainee profiles / Forms familiarization (All Levels).
New Uniform Regulation (Review).
Welcome Address.
Group Leader Input:
Terms of Reference FSS.
Duties of FSS.
Day 2:
Revision Day 1
Documentation of Flight Attendants /CCI /FSS.
Latest Updates of:
Service Procedures/Duty Roster.
Rules & Regulations.
Sales Procedures.
Day 3:
Revision Day 2
Duties of the FSS (Exam).
Interpersonal Skills:
Communications.
Observations skills.
Feedback skills.
OZ/HY Input.
Day 4:
Revision Day 3
Leadership Skills.
Coaching.
OJT.
Team briefing.
Instructional Techniques.
Assignments (Instructions).
Day 5:

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Revision Day 4
General Exam (Exam).
Assignment (Presentation).
Action Planning.
Graduation.
3.16.7 Line Indoctrinator Syllabus & Training Program

Selected candidates will undergo a “Train The Trainer” course followed by several
safety courses at the Emergency procedure Training Centre and then cleared by
DGCA as safety Instructor.
Training Program for Line Indoctrinator

One Day
• Introduction and meeting with Training In Charge

• Show Facilities and Training aids in Centre.
• Procedures for record.
Five Days
Documentation
• Kuwait Civil Avaition Safety Regulations (KCASR)
• In House Rules and Regulations (SOP)
• Cabin Crew Training Standard (DGCA cabin Crew Standard Training)
• General Part, Emergency Procedures (Emergency Training Manual)
Five Days
• Instructional Techniques (Train The Trainer)
Two Days
• Theory of the Flight by Technical Instructor
• Attend Aircraft Type Refresher Courses
• Aircraft Visit (without crew) to be trained on Aircraft with approved DGCA Instructor.
• Conduct selected topics from Refresher Course (upon receiving feedback from
approved DGCA instructor will start conducting full Refresher Course).
• Conduct Full Refresher Course (Number of course to conduct will depend on how
good the trainee is).
• Attend Aircraft Type Conversion Courses (Number of courses to conduct will
depends on how good the trainee is).
• Attend Basic Courses, conduct selected topics from general part (upon receiving
feedback from approved DGCA instructor will start conducting full course)
• Conduct Full Basic Course.
• Set for In-House Exam.
• Sent for DGCA Assessment after passing In-House Exam.
• Sent to arrange for DGCA Exam.
Note: For another aircraft type instructor will attend and conduct conversion course for the new aircraft
type. For Practical Training with Refresher, Conversion & basic conducting Practical Training.
Line Indoctrinator Qualification

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Candidates for Line Indoctrinators post will be selected according to the following
conditions:
a) Completion of 12 years Secondary Education.
b) Minimum of 11 years as a Cabin Crew of which at least 3 years as CCI.
c) Very good technical knowledge of air safety/ emergency procedures requirement
and teaching ability evaluate/approved by Kuwait DGCA.
d) Very good knowledge of English language.
3.17 Exam Policy & Course Regulations
Cabin Crew Courses include testing or evaluation by written, oral or practical means to
satisfy requirements for cabin crew members to demonstrate adequate knowledge,
competency or proficiency to perform duties, execute procedures or operate
emergency and life-saving equipment.
3.17.1 Emergency Course Exam Policy

Flying crew members must maintain a minimum passing grade of 80% on all written
examinations given during Emergency Training, also satisfactory completion of
practical and oral testing must be achieved throughout the emergency training
programme. Any student failing to complete the wet ditching drill, evacuation drill and
fire combating in a satisfactory manner will be suspended from safety training. Should
a cabin crew member fail in the examination scoring less than 80% but not less than
70%, a retest must be taken, following a comprehensive review of the subject. The
minimum passing mark required for the second attempt will be 85%.
3.17.2 Service Courses Exam Policy

Basic Service Course Exam Policy:
a) Trainees must pass 80% or above, in both Technical test or sub-test and the
Behavioural Assessment side of the course in each.
b) A failing grade of less than 80% in Behavioural Assessment leads to termination
from the course (No Retest).
c) Trainees with a behavioral fail, but a high Technical score will be rejected
because they have failed to demonstrate the necessary qualities of a Cabin
Crew.
d) Trainees who achieve a technical fail, but an excellent score in the Behavioural
side of the course, may, at the training Manager discretion, continue the course
provided their total Technical Score was not below 75% and the same should be
referred to management for approval.
e) Except for Behavioural Assessment, which is not eligible for a retest, a failing
grade of 60%-79% is eligible for a retest. However, the same should be
discussed with concerned instructors before conducting retest. Passing grade is
80% in each retest. Only one resit is permitted for a failed test.
f) A Failing grade of 59% and below in a test or a failing grade of less than 80% in
a retest, leads to termination from the course.
Note:
The original mark is used to calculate the weighed score. The purpose of a resit is to prove
to the trainer that the trainee now has sufficient knowledge of that subject.

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F/C Service Exam Policy:

Trainees must pass 80% or above in both the Technical and Gastronomy exams
combined. Trainees must demonstrate that their Behavioural Skills are
commensurate with working in the First Class.
Resit Policy:
Technical: Trainees who fail to reach 80% will not be allowed to resit the exam for
one week. This is to ensure:
a. Adequate time given to study.
b. The ‘FAIL’ is NOT taken lightly by the trainee.
c. Resit ‘FAIL’ trainee returns to Y class for at least three months.
Behavioral: Trainee who is perceived as failing on the Behavioural Assessment
should receive initially a one-to-one interview with the instructor to ensure trainee
knows specifically why he/she is failing and for trainee to come up with suggestions
for improvement by specified time. Meeting should take place at a suitable time in a
location which is private with no likelihood of being disturbed. Instructor to write up
conversation as soon as possible after the interview in case the matter is referred to
Training Superintendent at a later stage.
3.17.3 Attending Emergency/Conversion /Service Courses
All cabin crew members attending any Training Courses should wear complete
uniform and abide by all uniform regulations when attending any course. Cabin crew
members not abiding by the said regulations will be dismissed from the Course &
subject to disciplinary action.
Furthermore, whenever reporting for any Emergency Refresher or Conversion
course, all cabin crew members should have their Emergency Licenses and
Emergency Manuals and carry as well an additional set of clothes and a pair of thick
socks for practical training session. Cabin crew members whose emergency license
has no space to stamp, should submit a photograph in full uniform, in order to issue
a new emergency license.
3.17.4 Rest Days after Basic Course

Trainee cabin crew members who are recruited from Outstations are entitled to
‘Unpaid’ 7 to 10 rest days after successful completion of the Ground and Inflight
Training. The same may be postponed until signing the contract, obtaining work
permit, residence, etc. and completing other necessary documentation.
3.17.5 Trainee – Probation Period

An individual shall be considered on ‘Probation’ for six months after successful
completion of the Ground and Inflight Training and shall avail the rebated ticket
entitlement as per applicable Rebated Tickets Procedure.

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3.18 Cabin Crew Member Documents

It is the individual cabin crew member’s responsibility to ensure that all his/her licenses are
valid and carried whenever operating any flight and to ensure that same are available for
inspection during the briefing session or by the Captain of the flight on board the aircraft.
Licenses required by Cabin Crew Members to operate any flight:
a) CMC – Crew Members Certificate issued by DGCA.
b) Cabin Crew Training Certificate that include the following:
1) Emergency Aircraft Types signed by Emergency Procedures Training Centre.
2) Practical Training signed by Emergency Procedures Training Centre.
3) Dangerous Goods Training signed by Emergency Procedures Training Centre.
4) CRM signed by CRM Facilitator
5) Aviation Security Training signed by Aviation Security/Training Section.
6) First Aid Training signed by First Aid/Training Section.
7) SMS Training signed by SMS Facilitator.
c) Medical Certificate issued by KAC Aviation Medical Centre.
d) Valid Passport with valid residence.
e) ID (Identity card) issued by KAC.
Note: If the ID card is lost at KWI, briefing should be informed to avail a replacement Cabin Crew
member. If the ID is lost at outstation, the Cabin Crew concerned should be allowed to operate back to
Kuwait after informing the Captain and reporting the same on the Voyage Report)
Whenever a cabin crew member reports for duty and signs the Attendance Sheet at the
Briefing Counter, it is considered that all relevant documents in the cabin crew member’s
possession are valid (not expired) and available.
Every cabin crew members should strictly abide by the following regulations:
a) Every cabin crew member is personally & directly responsible to renew his/her flying
documents prior to its expiry date and to ensure that the same are valid at all times.
b) Should the flying documents be expired, the cabin crew member concerned will be
suspended from duty from the date of expiry of his document and his/her salary will be
stopped from the date till the documents are renewed. Same rules are applicable in case
the documents are lost or damaged.
c) Failure to renew the flying documents after a period of 1 month from its expiry date will
lead to cabin crewmembers’ termination from duty effective from the date of expiry of the
documents without any notice/warning from the department/ section concerned unless in
case of long sickness or long leave.
d) Cabin crew members performing flying duties with expired flying documents will be
subject to disciplinary action also will have to bear the fine imposed on KAC by local or
International authorities as penalty for such violation.
e) Should the flying documents be withheld by the authorities concerned due to the cabin
crewmembers’ negligence/irresponsibility or due to failing to pass the required exams
and medical checks, he/she will be suspended from duty, and will not be paid a salary
during the period of suspension.
f) If the suspension exceeds 90 days, the company has the authority to terminate the
services of the cabin crew member concerned as he / she will be considered
“incompetent/ unfit “to perform flying duties.
g) Though the cabin crew will be notified regarding the expiry date of their flying documents
ahead of time, it is the sole responsibility of each cabin crew member to maintain the
validity and availability of their documents at all times, even if the notification regarding
documents expiry date is not forwarded by the section concerned (Adm. Order 4Z/2003).
h) All cabin crew should pass by the Training & Coordination Follow up Section after
renewal of their documents/or incase of any change in document information, in order to
update their records.

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3.18.1 Crew Member Certificates - (CMC)

a) Crew Member Certificate is issued by the DGCA and is valid for 2 years for
Kuwaiti and Non-Kuwaitis Cabin Crew.
b) Initial fee for the new CMC is KD 20/- and renewal fee is KD 20/-, the above fees
are paid by KAC.
c) CMC renewal process will be processed online via link http://asd.dgca.gov.kw/.
Each cabin crew will be responsible to renew his/her CMC.
d) CMC site should be accessed during working weekdays between 0800-1200
KWI LT only in order for system admins to process your request whether it is to
register or to simply start the CMC renewal process etc.
e) Mobile phone camera may be used to capture or scan documents or pictures to
upload to the CMC site as required such as personal photo, passport copy etc.
f) A notification will be sent to the Cabin Crew monthly roster as well as the Crew
mail system to renew the CMC.
g) Once applying for renewal, CMC should be ready for collection by the concerned
cabin Crew within 30 mins.
h) Before proceeding to collect the renewed CMC, Cabin Crew should collect a
letter from Flight Services Coordination & Training Follow Up Section – HT.
Alternatively, the said letter may be collected from HT up to 1 week earlier & may
be uploaded to the CMC site along with the other documents otherwise DGCA
will not process the CMC renewal request.
i) As soon as the renewed CMC is collected, copy of the same as well as the other
cabin Crew documents must be submitted on the same day to Flight Services
Coordination & Training Follow Up Section – HT otherwise the crew concerned
will be reported to Crew management for disciplinary action.
j) CMC renewal charges are paid by Kuwait airways. However, in case of
reissuance due to wrong data entered by the Cabin Crew, the charges to reapply
will be paid/deducted from the Cabin Crew concerned.
k) Upon receiving the renewed CMC, Cabin Crew are required to:
a) Submit a copy of the renewed CMC to HT on the same date in order for them
to email HR to roster the Cabin Crew for flying duty (for new issue only) and
update their system.
b) In case a Cabin Crew does not receive his/her CMC duly renewed, the
concerned Cabin Crew should personally inform HT about the reason for the
same in order for the department to take further necessary action.
l) Failure to report to HT regarding points (a) & (b) of the above will result in the
Cabin Crew concerned being considered absent on the said date.
m) All cabin crew are advised to renew their CMC before expiry of the same. Cabin
Crew whose CMC already expired; have to submit a letter to DGCA from HT
section, with reason for not renewing the same before expiry.
n) Civil ID copy is necessary for the renewal of CMC.
o) The Medical Certificate is also required for the renewal of the CMC.
p) If Passport/Residence/Civil ID is not valid as a result of which Crew Member
Certificate is not renewed, the cabin crewmember should immediately report to
the Coordination & Training Follow Up Section.

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q) Cabin crewmembers after getting his/her passport/residence/Civil ID renewed

should report to Coordination & Training Follow Up Section for completing
formalities. Upon renewing the Civil ID, a copy of the same should be handed
over to the Co-ordination & Training Follow Up Section (HT) for updating their
records, and also to report to the said section after their CMC is renewed
r) If the CMC is lost, a Police Report should be obtained and required documents
should be submitted to obtain a new CMC. Cabin crew members to contact the
Coordination & Training Follow Up Section to obtain the required letter for
DGCA.
Note: All cabin crew members are to ensure that the said licenses are being stamped by
the DGCA and to pass by Coordination & Training Follow Up Section to update their record.
3.18.2 Emergency License – CRM & DGR Certificates
Cabin crew members are not allowed to fly without an Emergency License, CRM
and DGR Certificates or with expired ones and will be grounded without pay till they
renew the same. Emergency License should be valid for all types of aircraft
approved for individual cabin crewmembers to operate. The validity of the
emergency license will be 12 months while the validity of the CRM & DGR
Certificates is 24 months.
The responsibility of renewing the aforesaid documents lies with the individual
license holder. Cabin crewmembers are required to inform the Rostering Section
before submitting any documents for revalidation so that it is recorded on the
planned roster.
Every cabin crewmember is required to inform the Co-ordination & Training Follow
Up Section if he/she is not scheduled/planned for Refresher Courses since the
same are conducted one month prior to the expiry date of the license.
Kuwait Civil Aviation Officials will conduct spot checks on board KU flights of all
cabin crewmembers’ documents. All cabin crewmembers shall make available their
documents for such checks. The said checks could also be conducted at
Outstations including checking of the level of alcohol in blood, etc.
3.18.3 Medical Certificate
The Medical certificate is issued to all cabin crew members by KAC Aviation Medical
Centre after undergoing necessary medical checks. The Medical certificate is valid
for a period of 24 months from the date of issue and Cabin crew members are not
allowed to fly without a valid Medical Certificate. The responsibility of renewing the
aforesaid document lies with the individual certificate holder. It should be carried by
all Cabin Crew members whenever operating flights along with the other documents.
Please note the following:
a.) The Medical Certificate should be kept clean and carried in a small envelope.
b.) The same is required for the renewal of the CMC
c.) It should not be laminated, in order to allow renewal of the same on the reverse
side of the certificate whenever required.
d.) Cabin Crew are responsible to ensure validity of the Medical Certificate as well
as the Electrocardiogram and Audiogram listed on the second page and shall not
operate any flight with any expired validity dates.
e.) Cabin crew are scheduled by HR for a Medical Check upto 42 days ahead of
their medical certificate expiry date. Cabin Crew shall report to KAC Clinic for
necessary medical checks on the scheduled date.

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f.) A copy of the said certificate should be handed over to Co-ordination & Training
Follow Up Section to update their records.
Note: Whenever on flying duty, cabin crew members should abide by all the conditions and
limitations stipulated on the reverse side of the said certificate i.e. wearing of medical glasses /
contact lenses, carrying extra spectacles and ensure all dates are valid… etc.
Loss of Aviation Medical Certificate:
Cabin Crew should proceed directly to the KAC Medical Centre after obtaining the
necessary letters from Co-ordination &Training Follow up section (HT) for the
issuance of the Medical Certificate.
3.18.4 KAC ID Card:
All staff should display their Identity Cards on their uniform/dress while in KAC
premises. ID Cards should be renewed at least one week before its expiry date.
Loss of ID Card:
If the ID is lost, the staff concerned should immediately inform the respective Group
Leader, Security Department and Administration Section to arrange re-issuance of a
new one.
If the ID card is lost at KWI, briefing should be informed to avail a replacement
Cabin Crew Member. If the ID is lost at outstation, the Cabin Crew concerned
should be allowed to operate back to Kuwait after informing the Captain and
reporting the same on the Voyage Report.
Note. The KAC ID should be carried at Outstations while leaving the Hotel premises
Photo submitted should be of passport size & in KAC Current Uniform. Cap/Hat
must be worn; grooming regulations should be adhered to by all Cabin Crew i.e.
a) Female Cabin Crew: Hair is well groomed and not covering the face.
b) Male Cabin Crew: should be clean shaven and hair is neatly cut.
c) Facing front view only is permissible since side view picture of the face is not
acceptable.
3.18.5 Passport:
Whenever on flying duty, Cabin Crew should be in possession of a valid passport.
a)Renewal of Passports
The Cabin Crew Members should go personally to their Embassy well in advance
to ensure that they get their passports renewed before its expiry. Rostering
Section should be informed before submitting passports to the Embassy. Cabin
Crew operating NYC flights should have their passport valid for a period of not
less than 7 months from the date of entry/re-entry (Ex. KWI or Ex. LON etc.). In
case Cabin Crew have renewed, obtained a new passport or extended their old
passport validity, cabin crew should proceed to HT Section to renew their TSA
clearance since any changes in the passport data i.e. change of passport
number/name, extension of expiry dates etc. will lead to cancellation of previous
TSA clearance.
b)Renewal of Passports from outside Kuwait
Whenever any Cabin Crew Member obtains a new passport from outside Kuwait,
he/she should ensure the following:
i. Should get departure stamp on the new passport from the country where it is
issued.
ii. To ensure that entry stamp is put on the new passport by the Kuwait
Immigration upon his/her arrival to Kuwait.
iii. To give details of the new passport to the head of Rostering Section.

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iv. Submit his/her passport (old and new) with two passport size photos to the
Administration Section immediately upon arrival.
v. To obtain the necessary letter with documents from the Administration Section
and hand them over personally to the Passport Section for arranging KAC
Residence on the new passport.
If any cabin crew member changes his/her name or nationality, he/she should report
to the Administration Section with the passport for completing the required formalities
namely KAC Residence, Emergency License, Identity Card, CMC, Civil ID, etc.
c) Passport Loss at Outstations
If the passport of any staff is lost while at outstations, whether on duty or leave,
the following should be strictly adhered to :
i. Contact KAC Airport Manager.
ii. Staff should obtain a new passport from the Passport Issuing Authority of
his/her country there.
iii. A Police Report must be obtained. The same should be attested by the
Foreign Affairs Ministry of the country where the passport is lost and from the
Kuwait Embassy.
iv. Staff should approach the Kuwait Embassy to get a Visit Visa to enable the
staff to enter Kuwait.
v. If the passport is lost while on leave Non Kuwaiti nationals (outside Kuwait)
should obtain a government visa approved by their sponsor, prior returning to
Kuwait. The Visa will be issued by the Consular Office of the embassy of the
State of Kuwait in the respective country against the Civil ID
vi. The new passport should be stamped EXIT by the Immigration of that country
as well as at the Kuwait Airport on arrival (ENTRY stamp).
vii. According to the Kuwait Government rules, no cabin crew member is
permitted to travel to Kuwait as Dead Head or Supernumerary under the
above circumstances.
Note: It is highly recommended that each cabin crew member keep a copy of his/her passport
available in case of passport loss at outstations.
d) Visas
i. Whenever any cabin crew member is required to submit his/her passport to
an Embassy for getting either a duty visa or private visa, he/she should
inform the Crew Management and get permission for the same in advance.
ii. All cabin crew operating the Amiri Fleet should maintain at all times a valid
duty visa for USA, UK and other European countries “Schengen Visa”. Each
cabin crew is fully responsible to renew his/her duty visa at least 2 months
prior to the visa expiry date, failing to abide by the same will lead to cabin
crew removal from the VIP fleet.
e) Kuwait Residence Permit Renewal

Non Kuwaiti Cabin Crew are required to contact their Group Leaders at least 2
months prior to the expiry date of their residence in order to enable them to liaise
with Rostering Section to Schedule them accordingly. Cabin Crew are to ensure
that all their pending bills i.e. traffic violations tickets, electricity, telephone bills
(landline & mobile) etc. are paid prior to submitting their passport for residence
renewal. Cabin Crew proceeding on leave are to ensure their residence permits
are renewed prior to the commencement of their leave. Copy of renewed
residence must be submitted to Training Section (HT).

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3.19 Miscellaneous Procedures

3.19.1 Behaviour At Outstations
The following rules should be strictly observed:
a) Laws of the country should be respected at all station, during transit or layover.
b) Rules of the Hotels where the cabin crew stay should be respected and cabin
crew should refrain from any action or behaviour that could lead to offence or
direct complaints to hotel personnel. Such complaints if necessary should be
channeled through Crew Management. Under no circumstances hotel property
should be carried away, removed and/or damaged.
c) No guests may be entertained in hotel rooms.
d) Music and conversations should be kept low to avoid disturbing other guests.
e) Inter room calls at odd hours should be avoided, unless it is necessary.
f) Loud conversations at hotel lobbies & restaurants, movement between floors
and gathering in rooms with the doors open should be avoided.
g) Cabin crew should settle all personal bills before departing from hotels in order
to avoid inconvenience to both parties and unnecessary book-keeping
correspondence. It is also advisable to retain bills for a certain period of time.
h) Cabin crew should dress in a dignified manner, whether in uniform or in civilian
and should never enter bars when in uniform.
i) During layovers, it is forbidden to leave station without prior written permission
from Crew Management, if not planned, permission should be obtained from the
Captain of the flight and the CCI should also be informed.
j) The Company provides transport at Outstations from the Airport to the Hotel and
vice versa only. Use of cabin crew buses at Outstations is strictly limited to cabin
crew members. No other parties are to use the bus, though family of staff may
use this facility with permission.
k) In case of any delay at Outstations, instructions regarding wake- up and pick-up
time will be given to all cabin crew by the Captain of the flight through the CCI.
l) At Outstations, Captain of the flight is the final authority and all cabin crew are
his responsibility, therefore, he and his decisions should be treated with due
respect.
m) Cabin Crew should not leave their luggage unattended at any time during
layovers. CCI to assign one cabin crew on a rotational basis to safeguard crew
baggage, when checking in/out of airport terminals/ or at hotel premises.
3.19.2 Sales Money Handling
All cabin crew members should deposit their sales money in the Duty Free shop
located at Flight Services building on their arrival from flights, without fail. Sales
proceeds generated from the Sales on Board i.e. cash or vouchers to be handed
over to the Duty Free shop which opens daily, including weekends and public
holidays from 8:30am to 5:30pm. In case of flights arriving after 5:30pm, Sales
money to be handed over to the Duty Free shop within 10 days. If any cabin crew
member has an under collection, the Bond Store Section will inform the Crew
Management immediately for clarification about the same.
Cabin crew members to contact Crew Management for clarification regarding cases
of under-collection.
Whenever purchases of on board duty free items are made by credit card, sales
attendants should check the passport of the credit card holder to ensure that the
name mentioned on the credit card is the same as that on the passport. For Kuwaiti

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nationals only, Civil ID number may be mentioned on the sales Voucher instead of
the Passport Number. The same is not applicable for GCC nationals as they have to
present their passport.
Maximum limit for Visa, Master Cards, American Express and Dinners credit card
transactions is limited to KD 135/- equivalent to 500 US Dollars.
Note: The Security Tampered Evidence bags (STEBS) should be offered to the transit pax who
purchase lotions/paste/perfumes/gels/Aerosol/Make Up/Foam items etc. from the sales trolley and
continuing their flights on any other sectors or airline.
3.19.3 Press Interviews And Photography
No staff is permitted to be photographed for any publicity in newspapers or
magazines or any other publication, nor allowed to give any press interview or radio
interview or appear on television, without first obtaining approval from Operations
Department.
3.19.4 Cabin Crew Member Meals Consumption On Board
On all flights, cabin crew members are provided with meals (as mentioned in the
Inflight Meal Schedule). Cabin Crew should reach an agreement amongst
themselves to ensure that they do not consume their meals together but one at a
time, so as to maintain a constant watch of the passenger’s calls and requests.
Unnecessary movement between classes during the flight is strictly forbidden for all
cabin crew members. Cabin Crew Member should consume their meals out of direct
passenger view and only after scheduled on board services, including duty free
sales are completed. Cabin Crew Member may not sit on passenger seats to
consume meals. Cabin Crew traveling as Dead Head or SNY on a passenger seat
receives scheduled meal service for the class in which they are seated. Cabin crew
are not allowed to carry their own meals and consume the same in the A/C in the
interest of hygiene and safety. Any case of food poisoning must be reported.
3.19.5 Occupying Passenger Seats By Cabin Crew Members
Operating cabin crew members are strictly forbidden to occupy passenger seats,
during take-off, landing or during the flights, as it is considered against safety
procedures and gives a negative impression to passengers. Due to safety reasons,
operating cabin crew members are to occupy their jump-seats for take-off and
landing. In case of non availability of jump-seat, the operating F.S.S or extra cabin
crew may occupy passenger seat (booked by HR) only during take-off and landing.
SNY&DHD Cabin Crew may occupy a jump seat or passenger seat (booked by HR)
3.19.6 Removal Of Aircraft Items
Cabin crewmembers are not allowed to take food items or beverages from the
aircraft, or to remove any galley or aircraft equipment, as well as other items such as
newspapers, magazines, giveaways, etc., as all these items are for passenger use.
Any violation will be dealt with severe action.
3.19.7 Communication Language
English is the common language of communication between crew members on
board (Flight Deck and Cabin Crew). The briefing session including all flight
information and emergency pre-flight briefing should be conducted in English. All
Cabin Crew operational manuals, documentation, circulars as well as the reports
submitted by the Cabin Crew members shall also be written in English.
All Announcements made for the passengers on board shall be made in both Arabic
and English language on every flight in addition to the applicable route language

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using the pre-recorded announcement system or the PA system in case of

unserviceability or non availability of the pre-recorded announcement system on
certain aircraft
3.19.8 Oven Use & Precautionary Measures
Cabin Crew must not use ovens, microwaves or plate warmer for stowage of any
paper products, baskets, service equipment, milk products, tea/coffee jars, sugar
sachets, etc.
On Ground:
During their ground checks, galley attendants of all classes should ensure that
physical check is conducted of all the oven inserts in order to ensure that they are
compatible with the ovens i.e. the oven inserts are fitting properly inside the ovens.
Also, the ovens are free from any residue/visible foreign objects such as oil spills,
paper products, headset plastic covers etc. and to remove any stickers, labels,
rubber bands/tapes (that hold labels) from the oven inserts.
In case any oil spills or foreign objects are noticed, the Cabin Crew In- charge should
be immediately informed to liaise with the Catering/Cabin Appearance Staff for
necessary cleaning before departure.
During the Flight:
Before switching the ovens ON, galley attendants of all classes should open the ovens
door and ensure that the ovens are free from any visible foreign objects such as oils
spills, paper products, headset plastic covers etc.
During flights involving a second service prior to loading the meals and turning on the
ovens, galley attendants should also ensure that ovens are clear from any foreign
objects such as baskets, oil spills, paper products etc.
At Transit Stops:
At transit stops whereby no Catering facilities are available and galley -attendants are
loading meals; they should ensure that ovens are clear from any foreign objects such
as oil spills, paper products, baskets etc. before loading the meals.
Note:
- Above mentioned instructions should be abided by at anytime before switching the ovens
ON for defrost/preheating process whenever frozen meals are provided.
- In case loading of meals is conducted by Catering Staff while Cabin Crew are on board,
galley attendants at KWI and Outstations should monitor the loading Staff to ensure that
ovens are clean and free from any objects and to report any discrepancy to the Cabin
Crew In-charge.
- Cabin Crew In-charge should report any incident/defects related to ovens on the CDL
report.
Due to the importance of the issue and since the same jeopardizes the safety of
passengers, Crew and aircraft, all Cabin Crew should:
- Check : Check the ovens/microwaves/plate warmers are free from any
objects.
- Clear : Clear the ovens of any items prior to heating.
- Clean : Clean the ovens from any sauces/oil or greasy materials.
CCI’s to brief Cabin Crew and to ensure full compliance with the above mentioned
rules during flight. FSS’s conducting training or route check flights should ensure that
the Cabin Crew are well aware of the said precautions and to monitor the same
closely on all flights.

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3.19.9 On Board Voluntary Upgrading

Voluntary upgrading against payment is applicable on all KAC fleets.
Conditions and action required by CCI to accept cases of upgrades:
Whenever A/C doors are opened, upgrade should be done by the Ground Handling
Staff only. However, if doors are closed and time permit on ground (A/C not in
motion) or after takeoff, upgrade to be done by the Cabin Crew In charge while
ensuring the following:
a) Seats are available in the higher class. If meals are not available in the
requested class, pax must sign “the legal Commitment Form” which highlights
pax consent when they are voluntarily upgraded to the upper class and if meals
are not available, it will be acceptable by the upgraded pax (signature required).
In such cases, meals should be arranged from original class by cabin crew in a
presentable manner.
b) Captain and Z1 if carried are to be informed.
c) The policy of “First come First served” basis should be followed if there is only
one seat available in the requested class and there are two pax who wanted to
be upgraded.
d) Child’s fare is same as Adult. Infant accompanied by their family are upgraded
free of charge wherever applicable (according to A/C type & class i.e. no infants
allowed on A330 in F/C due to safety as the seatbelts are equipped with airbags
etc).
e) No upgrade will be accepted Ex. SNN.
Note: The cases of upgrading are to be mentioned on the General Remark of the Voyage Report as
well as in the Traffic Report with full details i.e. Pax full name, Ticket number (printed on the boarding
pass), Original seats/class , new seats/class, Meals arrangement, time of upgrade (after takeoff,
before or after service), Receipt number.
Class Differential Receipt
The class differential receipt which consist of 5 copies is to be properly completed
and signed by the CCI. The distribution of copies are as follows:
a) White copy: To be handed over to pax.
b) Blue copy: To be attached along with the Voyage Report to dispatched to
Finance Department / AX)
c) Pink Copy: To be attached along with the Voyage Report to dispatched to Crew
Management / HL)
d) Yellow Copy: To be attached along with the Voyage Report to dispatched to
Marketing Department / RH)
e) Green Copy: To be kept with the CCI for future checks/inspections.
All FSS’s/CCI’s should be in possession of the Class Differential List / Receipt

Booklet and applicable Fare List at all times.
Payments:
a) Cash Payment:
Payments in cash only to be accepted and the currencies which are accepted
are: Kuwaiti Dinar, US Dollars, Euros, Sterling Pounds, Saudi Riyals, UAE
Dirhams & Bahraini Dinars. Coins are not to be accepted including the Kuwaiti
Coins. All Class Differential Rates are listed in Kuwaiti Dinars. Cabin Crew to
refer to the Currency rated which is published on monthly basis.

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b) Credit Cards / K-net Payments:

Credit Cards / K-net payments are applicable whenever the upgrade is done on
ground by Ground Handling staff.
Upgrade to S-Class & Premium E/Y
Voluntary upgrading against payment from E/Y to Premium E/Y is applicable on
KAC fleets B777-300ER and on A330 to S-Class (Business Class seats on 2 class
configuration flights) irrespective of the tickets pax are holding i.e.
normal/rebated/discounted etc.
Note:
a) Commission will be paid to FSS/CCI who performs the Voluntary Upgrading. FSS/CCI are to
complete all the details on the voucher including their name and staff no. in clear writing to
enable the section concerned to credit their commission accordingly without delay.
b) Upgrade amounts are non – refundable.
c) All receipts are being monitored and inspected by third party. Therefore, CCI with under
collection of fares will be held responsible.
3.19.10 Cabin Crew Fitness & Fatigue Control
Responsibility of the Cabin Crew member
Cabin Crew members shall not act as operating cabin crew on board the aircraft if
they know, or suspect, that their physical or mental condition make them to be unfit
to operate.
Cabin Crew should be aware that their responsibility in this regard will not only lead
to further fatigue amongst themselves but might also jeopardize passenger safety as
well as their own safety and affect other cabin crew member’s duties.
3.19.11 Procedures:
It is the individual responsibility of each cabin crew member to notify Dispatch
Briefing staff and the Cabin Crew In Charge at the reporting time or at any early
stage of any medical condition they might have which may require a decision on
their fitness to operate the flight.
At Kuwait
i. During the briefing session the Cabin Crew in Charge should check and ask
all his/her Cabin Crew members about their fitness to operate the flight.
ii. Should he/she notice any abnormalities in the Cabin Crew health or fitness
status, he/she should request the Cabin Crew to report to the Group Leader
(during office hours) or Dispatch Shift Leader (after office hours) for further
assessment.
iii. After taking note of the circumstances, the Group Leader or Dispatch Shift
Leader should dispatch the Cabin Crew concerned to the medical doctor on
duty for further assessment and provide necessary replacement for the flight.
iv. In case of availability of FSS on the flight, he/she should check the CCI
fitness and vice-versa and request him/her to seek medical advice
accordingly.
v. Should the dispatch staff notice any abnormalities in the CCI health or fitness,
the Dispatch Shift Leader should request the CCI to report to the Group
Leader (during office hours) or request the CCI to report to the medical doctor
on duty for further assessment and provide necessary replacement for the
flight.
vi. Crew will resume duty when declared fit by KAC Medical doctor.

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At outstations:
The Cabin Crew in Charge will decide after consultation with the Pilot in Command
whether the sick Cabin Crew might be accepted on the flight or should he need
further medical examination and certification of fitness to fly by a doctor.
Cabin Crew members have also the responsibility to make optimum use of the
opportunities and facilities for rest provided and for planning and using their rest
periods properly in order to minimize incurring fatigue.
3.19.12 Alcohol and Psychoactive Substances

A- Crew Members:
A license or medical certificate – holder shall not exercise the privileges of his
license or certificate while under the influence of any psychoactive substances,
prescribed or non prescribed medication drugs, which might render them
unable to safely and properly exercise their privileges.
All procedures requiring the use of a general or local or spinal anesthetic shall
be disqualifying for at least 48 hours.
No crew members shall carry out function while under the influence of any
psychoactive substance by reasons of which his performance is impaired. No
such person shall engage in any kind of problematic use of "Psychoactive
Substance" which is defined as alcohol, opioids, cannabinoids, sedative and
hypnotics, cocaine, other psycho stimulants, hallucinogens, and volatile
solvents. Coffee and tobacco are excluded. Cabin Crew engaged in any kind of
problematic use of psychoactive substances shall be referred to KAC Medical
Centre for necessary follow up and shall be removed from any Cabin Crew
operational functions and will not resume duty until declared fit by KAC Medical
doctor.
In view of the above, crew members operating any aircraft or undergoing
ground /simulator training shall not perform any duty;
1. Within twelve (12) hours after consuming an alcoholic beverage.
2. While under the influence of alcohol, or
3. While using any drug that impairs the persons' faculties to the extent that
the safety of the aircraft or of persons on board the aircraft is endangered in
any way.
4. No alcoholic drinks to be consumed by any crew member while wearing
uniform On or Off duty.
DGCA reserves the right to conduct spot medical check on crew members
using breathalyzers before or after the flight. The check will be carried out by
DGCA authorized personnel. Denial to undergo a medical check shall be
considered as a violation of Kuwait Civil Aviation Safety Regulations.
B- Passengers
Assessing whether a passenger is unfit to travel is often very difficult and can
often be a judgment call by the Captain of the flight and the Cabin Crew In-
Charge. From a cabin crew perspective, best practice would be to remain
vigilant during cabin patrols and advise the Cabin Crew In Charge to liaise with

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the Captain in case any suspicious person is suspected. As per KCASR:

1. No passenger shall be allowed to board the aircraft; where there are
reasonable grounds to believe that the person's faculties are impaired by
alcohol or a drug to an extent that may present a hazard to the aircraft or to
persons on board the aircraft.
2. Passenger whose faculties are impaired by a drug may be allowed to board
an aircraft, if the drug was administered in accordance with a medical
authorization and the passenger is under the supervision of an attendant.
3.19.12.1 Use of Drugs or other Conditions preventing Cabin Crew from operating
flights / duties.
Cabin Crew member shall take no drugs while on service unless these have
been expressly prescribed to them by a KAC/DGCA Kuwait appointed doctor
who is aware of the operational nature of their duties.
The ruling in the above paragraph applies also to those types of drugs which
are commonly prescribed such as; Anti-histamine drugs, contained in some
common cold cures, anti-motion tablets or medicines prescribed for allergic
conditions; Antibiotic Drugs, Sleeping tablets or sedative, including chlorodyne
which is provided in the first aid kit all on aircraft as a gastric sedative:
Furthermore,
Tranquilizing Drugs:
Stimulant drugs, used to keep individual awake for long hours and to curb
appetite when reducing weight; it is pointed out that sedative drugs and alcohol
aggravate the effects of each other, and they may be dangerous if taken at the
same time.
Anesthetics
Local and general dental or other anesthetics; At least 48 hours should elapse
after such treatment before flying and must inform crew scheduling accordingly.
Blood Donation
Blood donation and flying do not mix. Disturbance to circulation following blood
donation takes several weeks to return to normal. Take KAC approved Aviation
Medical Examiner advice.
Diving
Cabin Crew member shall not fly within 24 hours following diving and certainly
not on the same day and must inform crew scheduling accordingly.
Pregnancy
Pregnant Air Hostesses shall immediately inform her Group Leader to be
referred to KAC doctor. Any cabin crewmember who becomes or suspects that
they may be pregnant must immediately, upon becoming aware of such
pregnancy, notify her management. Furthermore, they shall without undue
delay, advise KAC Aviation Medical Examiner when they are pregnant.
• The DGCA/ASD will suspended the license unless obstetrical evaluation and
continued medical supervision indicate a low-risk uncomplicated pregnancy.
In such cases, the fitness assessment should be limited to the period from
the end of the 12th week until the end of the 26th week of gestation.
• The suspension shall be lifted after full recovery following the end of
pregnancy and successful completion of medical re-evaluation.

CABIN CREW MANUAL
3.19.13 Escorting UM
If so desired and against payment, arrangements can be made for KAC Air
Hostesses to accompany a minor during flight.
a. The Station Ground Handling Staff are responsible for taking over the UM’s
from their parents/guardians, escorting and assisting them (i.e. UM’s) through
departure/immigration formalities and to introduce, and hand over the UM/s to
the escorting Air Hostess on board who in will turn advise the operating Cabin
Crew In Charge accordingly.
b. The escorting Air Hostess will remain responsible for the UM’s welfare during
emergency (if any), inflight and during transit. In case layover is involved, and
whenever possible, depending on the age and sex of the UM, it is
recommended for the UM to share the room with the escort. The escorting Air
Hostess to check the meals/menu suitability and to supervise before and after
bed time, especially during the morning hours to assist in washing up,
dressing, etc. The UM should not be allowed to move/roam around alone in
the Hotel.
c. Upon arrival at the final destination, the Ground Staff will meet the aircraft
and take over the UM and collect his/her documents from the Cabin Crew In
Charge against signature. The UM will then be assisted by the said staff
through all the arrival formalities and finally handed over to his/her
parents/guardians against signature.
d. The escorting cabin crew must be in full uniform during flight. He/She will fly
against a MCO and return DHD or vice versa using a blocked seat assigned
by Ground Handling staff. However, the name will also be mentioned on the
GD in all cases.
e. For US bound flights, escorting cabin crew must be cleared by TSA.
3.19.14 Unaccompanied Minors – UM
a. An unaccompanied minor is a child or infant traveling alone or with the
Carrier (KAC) escort.
b. Age of the unaccompanied minor should not be less than 4 years even if the
parents/guardians are willing to pay for escort. Operating or DHD cabin crew
members are not qualified to be nominated as escorts for the UM.
c. If the age of the child is between 4 and 6 years then the child has to be
escorted by a Cabin Crew.
d. The upper age limit of the UM is 12 years and may be extended upto 16
years, if so desired by the parents/guardians of the child.
e. The UM’ can be identified by the UM pouch on his/her neck, by the
identification badge, by the baggage ID tag and also through PIL and a
special handling form which will be handed over by the Ground Handling Staff
to the Cabin Crew In Charge.
Note:
Whenever UM’s or deportees are carried on board, they should be identified to the
Ground Staff and their documents must be handed over to said Ground Staff upon
arrival
3.19.15 Acceptance of Deaf/Dumb/Blind/Passengers with Disabilities
a. One escort is required for at least every 5 passengers who are deaf / dumb /
blind / or any passenger with disabilities or who needs special care and

CABIN CREW MANUAL
assistance.
b. CCI must ensure that such passengers receive a safety briefing before
commencing the flight and that the Cabin Crew Member and the Captain of
the flight are informed about the said passenger.
c. Stretchers case and passengers that have potential need for therapeutic
medical oxygen may be accepted on board provided prior permission is
obtained form KAC – Aviation Medical Centre. Such passengers should be
accompanied by a treating doctor / nurse / or an escorting family member.
d. If carried, incubators, therapeutic medical oxygen or other medical equipment
are the sole responsibility of the escorting doctor or medical staff.
3.19.16 Passengers under Police Custody

Reservations for passengers who are in police custody, whether they are to be
escorted on the flight or not, may only be accepted after satisfactory assurance has
been given that they will not constitute a danger or annoyance to other passengers.
Accepting stations must obtain a certificate from the appropriate Police or Prison
Authorities to the effect that the person to be escorted is not of a violent dangerous
character.
Full details must be advised by reservations in writing to the airport of embarkation
and to the Captain of the aircraft. Whenever possible such persons and their escort
should be allocated seats apart from the other passengers.
3.19.17 Acceptance of Deportees

Deportees Categories:
▪ Class A: Persons deported due to conviction of serious offenses. Political
background or other than those mentioned below (Class B).
▪ Class B: Persons deported due to non-compliance with Visa/Residence
formalities.
Deportees escorted by Security Personnel
(i) Class “A” Deportee: Only one deportee of this category will be carried at a
time onboard, escorted by a minimum of two security staff Z1 of the Ministry
of Interior (MOI).
(ii) Class “B” Deportee: Security escort requirement is as follows:
No. of deportees Escort
1 to 10 NO Security escort will be provided
11 to 40 2 to 6 Security staff of KAC Security Department.
Escorting Security personnel will be provided by MOI and
Above 40 the number of escorting Security personnel will be
decided by them, as deemed appropriate.
Note:
When Z1 staff are carried, KAC Security Department staff are not required, even if the
number of deportees carried is between 11 to 40.

CABIN CREW MANUAL
3.19.18 Unruly Passenger Handling

Purpose
The purpose of this part is to set up KAC policy for dealing with unruly
passengers.
a. Definition
An unruly passenger is defined as one who:
1. Behaves in a way that threatens the safe operation of an aircraft
2. Refuses to obey legal instructions from aircrew members
3. Physically assaults or molests an employee or customer
4. Directs threatening or abusive language or actions towards staff or customers
5. Causes general discomfort or embarrassment to staff or customers
b. Policy Framework
This policy outlines the actions involved in dealing with an unruly or potentially
unruly passenger in the following three phases:
Actions to recognize and deal with potential for unruly
- Prevention:
behaviour and to prevent escalation
Actions on board a flight to terminate unruly behaviour and
- Containment:
to minimize its effects
- Disposal: Actions to deal with the aftermath of the incident
Causes of Unruly Behaviour

Researches show that the cause of disruptive behaviour is mainly related to
consumption of alcohol before flight, lack of alcohol on board, smoking bans, fear of
flying, usage of prohibited drugs, conflicts related to seat allocations and excess
baggage, etc.
c. Objectives
The objectives of the KAC policy for dealing with unruly passengers are to:
a) Train customer contact staff (ground staff and aircrew) in the skills necessary to
recognize a developing disruptive situation and to prevent the escalation of such
an incident.
b) Equip aircraft with physical restraining devices and to train cabin crew on their
use (physical restraint of unruly passengers should be avoided except for
extreme cases).
c) Prevent known or potential unruly passengers from boarding aircraft.
d) Support all reasonable measures taken by staff to deal with disruptive behaviour.
e) Encourage police authorities to prosecute passengers who have committed
offences in the air or on the ground.
f) Provide statements of evidence and where appropriate, witnesses to aid
prosecutions.
g) Provide guidance and assistance to staff members called in as witnesses.
h) Ensure employees involved in incidents with unruly passengers receive
appropriate medical care, including counseling if necessary.

CABIN CREW MANUAL
d. Evidence for Prosecutions

Policy
Kuwait Airways policy is to support and encourage the formal prosecution of unruly
passengers
Statements
Whenever police are asked to meet a flight to deal with an unruly passenger, they are
likely to require the crew members involved and possibly other passengers to provide
statements of evidence. The procedure for taking statements will vary considerably from
country to country. Usually, the police will want to gather their evidence immediately
after the flight has landed. However, if desirable and practicable it may be possible to
arrange for statements to be taken later in the stopover. Bearing in mind the importance
of successful prosecutions, those required to make statements should do everything
reasonably possible to co-operate with the police.
Attending Court
When cases go to court, it is probable that some or all of those who made statements
will be required to attend court to give their evidence in person. Kuwait Airways
Company will facilitate providing of such evidence. Time spent attending court will be
considered duty time. Normal rules for the reimbursement of travel costs will apply.
Staff Welfare Issues
KAC will ensure that any staff member involved in an unruly passenger incident is given
proper medical treatment. This will include counseling in appropriate cases.
Training
All cabin crew will be given training in the management of conflict. They will be trained
in the use of on board restraint devices which will be used in extreme cases.
e. Types of Incidents
Disruptive incidents occurring on board a flight can be categorized as follows:
• Category 1
Offences classed as acts of terrorism such as bomb threats and hijacking.
The handling of such incidents is covered in the Security Manual, the Crisis
Management Manual and the Operations Manual.
• Category 2
Offences other than those in Category 1 that potentially endangers the safety of an
aircraft. They include: unauthorized entry to the cockpit, attempting to open an
exit/door, smoking in toilets, disobeying lawful instructions given by crew, sitting on
door bustles, unauthorized use of electronic devices, assaults on crew members or
other passengers and abuse of alcohol.
• Category 3
General offences not included in Categories 1 and 2 but that contravenes common
law, DGCA or KAC’s manuals, laws, by-laws or regulations. These would include
indecent assaults on crew or passengers, threatening or inappropriate (rude)
behaviour, public order offences such as fighting and common assault, theft and
smoking on board (other than in a toilet) and disturbing good order and discipline on
board.

CABIN CREW MANUAL
3.19.19 Staff of Other Department operating flights as active Cabin Crew Members
Flights are usually staffed with Cabin Crew by Scheduling Section according to the
aircraft type, cabin layout and route destination as per Cabin Crew Requirements.
Staff of other department whose job description requires them to operate flights as
Cabin Crew members may operate flights as per the following conditions:
a. Staff must be licensed to the aircraft type operated and in possession of valid
CMC and Cabin Crew Training Certificate Booklet (that includes Emergency
License, practical training, CRM & DGR certificate, Aviation Security, SMS
license etc.), Medical Certificate, passport, visa if applicable, ID etc.
b. Staff should travel in uniform and comply with Operations Uniform Regulations.
c. Have their names mentioned on the GD.
d. Attend Briefing session and proceed to the aircraft with the rest of the cabin crew
through Cabin Crew Channel.
e. Occupy jump seat as per position assigned.
f. The department concerned shall inform Scheduling Section at least 7 days
before the date of the flight mentioning the aircraft type desired and date.
g. Staff of other department will be granted flights by Scheduling Section according
to vacancy available on the flight. (No request for a particular flight shall be
entertained unless justified with valid reason(s)).
h. Layover shall be limited to a maximum of one night at outstations.
i. Staff of other department will be assigned a normal Cabin Crew position on
board the flight. The assigned position shall not be higher than Cabin Crew In
Charge position provided that the staff concerned has been promoted to CCI
position according to Crew Management promotion criteria's, years of seniority
and after passing necessary qualifications interviews, assessment and
qualification courses as per Cabin Services needs and manpower requirement.
j. Supervisory positions on board any flight are solely restricted to Operations
Department FSS's.
k. Qualified Safety Instructors of TP or TD will operate as Safety Trainers position
when conducting Line Indoctrination Training else they have to follow item i (not
applicable for TD staff). Safety Trainers name shall not be included in the on
board announcement.
l. In compliance with applicable KCASR regulations pertaining to maintaining of
Cabin Crew records, staff of other department requesting a flight will be solely
responsible to maintain records of all duties preformed for at least 12 calendar
months. The record of duties shall include the duration of all ground and flying
duties, days off, standbys, rests, ground courses performed by the staff
concerned as required by KCASR.
Note:
Other departments should ensure that insurance coverage for their staff while operating flights includes
liability for onboard incidents, incidents during layover at outstations, sickness, medical expenses etc.

CABIN CREW MANUAL
3.19.20 Health & Safety Policy: Physical and Mental Safety of Staff
All employees of Kuwait Airways have the right to a good working environment and a
good balance between work and spare time. The physical and psycho-social
wellbeing of employees is important and fundamental to the way they conduct their
duties. KAC’s objective is to proactively avoid any physical or mental illness caused
by the work environment and other factors.
KAC recognizes and accepts its responsibility as an employer to provide a safe and
healthy workplace and work environment for its employees and others who are
visiting or working in its premises.
KAC undertakes to comply with all statutory health and safety requirements by
ensuring that resources are made available to provide:
a) Clear rules, responsibilities and targets for a healthy and safe work environment at
each workplace
b) Office premises, equipment and design of work that are safe and without risk to
health
c) Sufficient information, instructions, training and supervision to ensure that all
employees are aware of any hazards at their workplace together with the
necessary measures to be taken to protect themselves against these hazards.
d) Adequate welfare facilities and arrangements.
KAC aims to continuously improve the work environment for all employees and has a
zero target for work-related illnesses. If a work-related illness occurs, in spite of its
efforts, KAC shall actively work to eliminate the cause of the illness and to help the
employee return to a productive and stimulating working life.
The minimum requirement of responsibility for KAC is to comply with the legal
principles applicable in the country of operation and at base in Kuwait. The principles
outlined above are valid for all employees working either in KAC premises or at
outstation bases.

CABIN CREW MANUAL
3.19.21 Cabin Security Check at Transit Stations (If Applicable)

The following security procedure should be applied in case of transit passengers remaining
on board the aircraft and non availability of Sky Marshall (Z1)
The aircraft cabin should be checked for any hand luggage or items which might be
unintentionally left behind by passengers disembarking at transit stop and which
might cause a security hazard for the flight and passengers.
a) While passengers are disembarking, the following cabin crew should immediately
start opening all overhead bins from AFT to FWD:
- L3, R3 on A320
- L4, R4 and L4, R4 on A330
- L3, R3, L4, R4, L5 & R5 on B777
b) Once all disembarking passengers have left the aircraft, above mentioned cabin
crew should check the baggage left in the overhead bins and wardrobes/closets
and ask each of the remaining passengers to identify their luggage.
c) Checks must be conducted to ensure that all overhead bins, wardrobes,
passenger seats and toilets are free from baggage or items that may post a
security risk on the onward flight.
d) The said checks must be completed before refueling starts in order to allow the
cabin crew to guard their exits.
Cabin Crew In Charge should highlight this issue during their Briefing sessions on
flights involving transit stops without Sky Marshals (Z1) on board and must also
ensure that all the cabin crew adhere to the above instructions.
3.19.22 Meal Allowances at Outstations

Cabin Crew are provided with an allowance to cover their meal expenses during
layover at outstations. Allowances are paid while checking in at the hotels at
outstations and provided according to the local time of arrival and departure.
Allowances rates are reviewed and circulated to all Cabin Crew whenever
applicable.
Local Timings for Entitlement of Allowances for Cabin Crew are as follows:
Breakfast Flight Arriving & Departing Between 0500 & 1000 hrs LT
Lunch Flight Arriving & Departing Between 1300 & 1430 hrs LT
Dinner Flight Arriving & Departing Between 1900 & 2300 hrs LT
Whenever there is a layover due to a Flight Diversion or Technical, Cabin Crew

will be provided with the following:
• Hotel accommodation based on single occupancy basis.
• Free 3 mins International call to KWI only.
• Free Laundry for one set of uniform.

CABIN CREW MANUAL
Meal allowances will be provided according to the set rate applicable at scheduled
layover stations, however at stations whereby there is no scheduled layover the
following allowances will be provided (except DEL & LHE):
Breakfast Lunch Dinner
US $ 15 US $ 25 US $40
The following allowances will be provided at DEL & LHE:

Breakfast Lunch Dinner
DEL Ind Rs. 1100 Ind Rs.2350 Ind Rs. 2350
LHE Pak Rs. 1450 Pak Rs.3500 Pak Rs. 3500
If breakfast is provided by the Hotel, no breakfast allowance will be given also if

hot meal i.e. Lunch/Dinner is provided on board Cabin Crew are not entitled for
Lunch/Dinner allowance.
FSS’s/CCI’s to liaise with Ground Handling staff in case of unscheduled layovers

in order to provide the said Hotel facilities/allowances accordingly.

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CABIN CREW MANUAL
Emergency & First Aid Procedures Quick Reference
Cabin Crew
Manual
Chapter 4
Emergency & First Aid Procedures

Quick Reference

CABIN CREW MANUAL

CABIN CREW MANUAL

Chap-
Description Page
ter
4.2 Introduction 6
4.3 Evacuation Principles & Preparations 6
4.3.1 Nature and Types of Emergency 6
4.3.2 Unanticipated – Unplanned Emergency (No Time) 7
4.3.3 Unanticipated - Unplanned Emergency (Little Time) 8
4.3.4 Anticipated – Planned Emergency 9
4.3.5 Cabin Attendants Emergency Duties 10
4.3.6 Cabin Preparation 11
4.3.7 Emergency Announcement 12
4.3.8 Brace Positions 15
4.3.9 Able Bodied 16
4.3.10 Cabin Zones Preparations 17
4.3.11 Approach For Landing 17
4.3.12 Silent Review 18
4.3.13 Emergency Evacuation 19
4.3.14 Post Evacuation 21
4.3.15Seating of Passengers with Disabilities 21
4.4 Fueling / Defueling with Passengers On Board Procedure 22

4.5 Door Opening & Arming Procedure 24
4.6 PA Announcements 25
4.6.1 Passengers Safety Briefing –Demonstration 25
4.7 Preparations For Take-Off 29
4.8 Preparations For Landing 30
4.9 Seat Belts 31
4.10 Child Restraints Devices 31
4.11 Restricted Seating 32
4.12 Crew Seating 32
4.13 Prohibited Electronic Devices / Electric Devices on Board 33
4.13.1 Circuit Breakers 33
4.14 Mobile Phones Usage On Board 34
4.15 Smoking on Board KAC Aircraft 35
4.16 Cockpit Security Procedures 36
4.17 Flight Crew / Cabin Crew Communication 37
4.18 Cabin Security 39
4.19 Cabin Ready Switch 39
4.20 Turbulence 40
4.21 Crew Incapacitation 41
4.22 Succession of Command 41
4.23 Unlawful Interference 42
4.24 Bomb Threat & Least Risk Bomb Location 43
4.25 Aircraft Search Procedures 44
4.26 Oxygen Cylinders 46
4.27 Decompression 47
4.28 Fire Fighting 48
Table of Contents (continued)

CABIN CREW MANUAL

4.29 Aircraft Emergency Equipment 51
4.29.1 Halon Fire Extinguisher 51
4.29.2 Water Fire Extinguisher 52
4.29.3 Lavatory Fire Extinguisher 52
4.29.4 Smoke Hood 53
4.29.5 Smoke Goggles 55
4.29.6 Fire Fighting Gloves 55
4.29.7 Crash Axe 55
4.29.8 Floor Proximity Lights 55
4.29.9 Safety Leaflet Cards 55
4.29.10 Emergency Flash Light 56
4.29.11 Emergency Locator Transmitter 57
4.29.12 Megaphone 61
4.29.13 Life Jackets 61
4.29.14 Resuscitator 65
4.29.15 Slide Raft – Life Raft 66
4.29.16Survival Kits 66
4.30.1 Emergency Zones 73
4.30.2 Cabin Crew Complement 73
4.30.3 Emergency Exits 73
4.30.4 Demonstration 73
4.30.5 Door Operation 74
4.30.6 Communication System 76
4.30.7 Evacuation Signal 76
4.30.8 Emergency Lights 77
4.30.9 Lavatory Smoke Detection 77
4.30.10 Lavatory Fire Extinguishing System 77
4.30.11Toilet Manual Water Shut Off 77
4.30.12 Emergency Equipment 78
4.31.10Lavatory Fire Extinguishing System 84
4.32 A330 Emergency Quick Reference 87


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4.33 B747-400 Emergency Quick Reference 94
4.33.9 Oxygen 97
4.34 B777 – 300 Emergency Quick Reference 103
4.34.6 Emergency Locator 106
4.34.10 Oxygen 108
4.35 First Aid Policy 117

4.36 First Aid Kits 118
4.36.1 Large First Aid Kits 118
4.36.2 Doctor Medical Kit 119

4.36.3 Universal Precaution Kit 119

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4.37 Defibrillator 120
4.38 First Aid Report 121

4.39 Medical Emergencies 123
Acceptance and Handling of Sick Passengers
4.39.1 On Ground 123
4.39.2 During Flight 124
4.39.3 On Ground After Landing 125
4.39.4 Death Cases 125
4.39.5 Birth Cases 126
4.39.6 Handling of Passengers with Contagious Diseases During Flights 127
4.39.7 Unscheduled Landing 128
4.39.8 Cardiopulmonary Resuscitation 129
4.39.9 CPR Performance Guidelines 130
4.39.10 CPR Management in Infants and Children 131
4.39.11 Obstructed Airways/Choking 133
4.39.12 Unconsciousness 134
4.39.13 Disorder of the Central Nervous System 137
4.39.14 Heart Attack 138
4.39.15 Respiratory Problems 139
4.39.16 Seizers 140
4.39.17 Fainting 141
4.39.18 Diabetes 142
4.39.19 Digestion and Gastro-intestinal Problems 144
4.39.20 Abdominal Pain 144
4.39.21 Food Poisoning 145
4.39.22 Appendicitis 145
4.39.23 Kidney 146
4.39.24 Heart Burn 146
4.39.25 Hiccups 147
4.39.26 Shock 148
4.39.27 Fever and allergy 149
4.39.28 Shocks 149
4.39.29 Wounds and Bleeding 150
4.39.30 Injuries 154
4.39.31 Fractures 157
4.39.32 Burns and Scalds 163
4.40 Dangerous Good Regulations 165
4.40.1 Acceptable goods 166
4.40.2 Class and Divisions 167
4.40.3 Carriage of Dangerous Goods – KAC Regulations 168
4.40.4 General Considerations 169
4.41.5 Dangerous Good Incident Checklists 171
4.41.5.1 Battery/Portable Electronic Device Fire/Smoke 171
4.41.5.2 Overhead bin Battery/Portable Electronic Device Fire/Smoke 175
4.41.5.3OverheatedBattery/Electrical smell involving Portable

Electronic Device 178
4.41.5.4 Portable Electronic Device inadvertently crushed or damaged

CABIN CREW MANUAL
In seat 180
4.41.6 Fire Involving Dangerous Goods 182
4.41.7 Spillage or Leakage of Dangerous Goods 184
4.41.8 ICAO Dangerous Goods Labels 188

CABIN CREW MANUAL
4.2 Introduction
It should be recognized that it is not possible to develop specific procedures to cover
all possible emergency situations that might arise on board an aircraft; Crew will not
always remember procedural steps in their exact specified order while under stressed
action when an emergency situation occurs.
The following handout gives quick reference guidelines of the duties to be carried out
in the event of an emergency arising. Detailed information is available in the Emer-
gency Procedures Training Manual. Actions taken may have to be modified to suit
the particular emergency, and to this end Cabin Crew must be prepared to conduct
themselves in a calm and efficient manner and to exercise their initiative if necessary.
Self-discipline and a thorough knowledge of the aircraft and the equipment carried
will enable Cabin Crew to carry out the duties required by them. It cannot be over-
emphasized that the chances of survival for both passengers and cabin crew during
an emergency are greatly enhanced by the cool behavior and professional actions of
the Cabin Crew. These latter points will inevitably be reflected in the behavior of the
passengers.
Annual cabin crew refresher training is a prevention to avoid mistakes and stress in
an emergency situation.
4.3 Evacuation Principles &Preparations:
Principles: The basic philosophy of any evacuation is to get all persons on board out
of the airplane as rapidly as possible through all usable exits.
Should an emergency occur and an evacuation becomes necessary, the Captain
must order the evacuation and the Cabin Crew must motivate the passengers to
evacuate the aircraft. This can be done by shouting instructions to the passengers.
All crew members must know their duties in detail and should have a good knowledge
of all other crew duties. This is necessary because of the possibility of the crew mem-
bers being incapacitated before or during the evacuation.
Note: To allow immediate evacuation in case of unexpected emergency, the Cabin Crew
must sit at their respective emergency stations for each take-off and landing.
4.3.1. Nature and Types of Emergency
Accidents could happen in an infinite number of ways, but the two possible ways that
they could end are either crash landing (on ground) or ditching (in water)
Emergency situations are classified into two types according to the time factor in-
volved:
1. Unanticipated (Unplanned) Emergencies:
1. Unplanned with no time

sub-divided into
2. Unplanned with a little time
2. Anticipated (Planned) Emergencies.

CABIN CREW MANUAL
4.3.2. Unanticipated (Unplanned) Emergency with no time

Crashes occurring suddenly during take-off or landing. Cabin Crew must be very
alert during these phases of flight, and if they notice any abnormality like sudden
stopping of the aircraft / impact, they must instruct passengers to take the impact
position by shouting
"BEND OVER, GRAB YOUR ANKLES AND STAY DOWN"
and are to assume impact position themselves and remain in that position until the
aircraft completely stops.
Number of Order from Flight Crew on P.A.:

1. Echo Victor.
2. Start Evacuation and Evacuation signals OR Start Evacuation using … exits
(e.g. Left / Right exits).
The crew actions will be:
UNANTICIPATED EMERGENCY - WITH NO TIME

Flight Crew(Order on PA)* Cabin Crew Actions
• Release seat belts & shoulder harness.

Echo Victor • Proceed to assigned exits and check if safe.
(on stopping the airplane)
• Standby for evacuation.
• Open Exits and inflate slide-rafts or escape-slides.

• Command passengers "Release Your Seat
Start Evacuation Belts Leave all Your Belonging and Get
(Use Evacuation Signal) OR Start Out"repeatedly.
Evacuation Using …. Exits. (e.g., • When slide-rafts (slide) are ready, get into assist
Left/Right exits). space and command passengers "Come This
Way, Jump and Slide"repeatedly.
• Follow laid-down Abnormal / Emergency Procedure.

CABIN CREW MANUAL
4.3.3. Unanticipated (Unplanned) emergency with a little time

An emergency situation arising immediately after take-off, necessitating aircraft re-
turn to the airport.
The crew action will be
UNANTICIPATED EMERGENCY - WITH LITTLE TIME

Flight Crew (Order on PA)* Cabin Crew Actions
We are returning to the

• Quickly demonstrate "Brace Position" and distribute pil-
airfield, prepare for an lows & blankets.
emergency evacuation.
Cabin Crew to take their

• Proceed to their assigned stations, secure seat belts&
stations shoulder harnesses
(1,000 ft above touchdown).
Brace for impact • Repeat "Brace, Brace" for passengers and take Brace
(500 ft above touchdown). Position themselves until the aircraft completely stops.
Echo Victor • Release seat belts & shoulder harnesses: proceed to as-
(on stopping the airplane) signed exits and check if safe. Standby for evacuation.

• Command passengers
"Release Your Seat Belts Leave all Your Be-
Start Evacuation longingsand Get Out"repeatedly.
(Use Evacuation Signal) OR
• When slide-rafts (slide) are ready, get into assist space
Start Evacuation Using …. Ex-
and command passengers
its. (e.g., Left/Right exits).
"Come This Way, Jump and Slide” repeat-
edly.
• Follow laid-down Abnormal / Emergency Procedure.
4.3.4. Anticipated (Planned) Emergency

CABIN CREW MANUAL
Emergency situations with sufficient time to carry out necessary cabin arrange-
ments, demonstrations and precautions.Captain will call the CCI for briefing by re-
peating twice on PA the following.
"ATTENTION! ATTENTION! CHIEF CABIN REPORT TO THE COCKPITIMMEDI-

ATELY"
After being briefed by the Captain on the time available, nature of the emergency
(Crash landing/Ditching) and safe exits, the CCI will brief the zones responsible,
who will in turn brief the Cabin Crew in their zones, in order to prepare the cabin
and passengers. Depending on the time available, a complete or partial preparation
may be undertaken.
ANTICIPATED - PLANNED EMERGENCY
Flight Crew (Order on PA)* Cabin Crew Actions
Cabin Crew to take their

• Proceed to their assigned stations, secure seat belt &
stations shoulder harness
(1,000 ft. above touchdown).
Brace for impact • Repeat "Brace, Brace" for passengers and take Brace
(500 ft. above touchdown). Position themselves until the aircraft completely stops.
Echo Victor • Release seat belts & shoulder harness: proceed to as-
(on stopping the airplane) signed exits and check if safe. Standby for evacuation.

• Command passengers
Start Evacuation "Release Your Seat Belts Leave all Your Be-
(Use Evacuation Signal) OR longings and Get Out" repeatedly.
Start Evacuation Using …. Ex- • When slide-rafts (slide) are ready, get into assist space
its. (e.g., Left/Right exits). and command passengers
"Come This Way, Jump and Slide"repeatedly.
• Follow laid-down Abnormal / Emergency Procedure
Notes:Severe Emergency:In case where structural damages have occurred or major internal or ex-
ternal fire is evident or aircraft has ditched or evacuation order is not heard and situation warrants
evacuation, Cabin crew will start evacuation without delay.

CABIN CREW MANUAL
4.3.5. Cabin Attendants Emergency Duties
CABIN ATFENDANTS EMERGENCY LANDING & DITCHING DUTIES :CCI

Before Crash Landing/Ditching:
1. Receive emergency briefing from Captain: Nature of emergency, safe exits, ETA’,
etc.
2. Brief zone responsible accordingly.
3. Make emergency announcement in Arabic and English.
4. Adjust cabin lights (bright/dim).
5. Brief able-bodied passengers.
6. Get zone clearance from responsible
7. Inform Captain when cabin is ready.
CABIN ATFENDANTS EMERGENCY LANDING & DITCHING DUTIES :

Zone Responsibles : R1, R2, R3, R4, R5
Landing/Ditching :
1. Receive briefing from Chief Cabin.
2. Brief Cabin Attendants in your zone accordingly.
3. Make emergency announcement (in case of PA unserviceable).
4. Brief able-bodied passengers on operating exits.
5. Collect loose and sharp objects.
6. Seat children next to adults, seat adults next to disables, infants to be se-
cured with child restraint devices.
7. Give zone clearance to Purser.
CABIN ATFENDANTS EMERGENCY LANDING & DITCHING DUTIES

CabinAttendants : R1, L2, L3, L4, L5
Before Crash Landing/Ditching :
1. Secure galleys and electrical switches off.
2. Open curtains and partitions, close overhead bins.
3. Collect loose and sharp objects from cabin and passengers, and stow in the toilets.
4. Make sure by checking with passengers that they are complying with instructions
and announcement.
5. Seat children next to adults, seat adults next to invalids, infants to be secured with
child restraint devices.
6. Carry out demonstration; distribute blankets, pillows for bracing and life jackets for
ditching.
7. Make sure that passengers and exits are free from obstructions.
8. Brief able-bodied passengers.
9. Give clearance to zone responsible.
Note: Additional cabin attendants perform any duties as assigned by CCI and assist as needed.
All Cabin Crew members are trained and familiarized on the different Cabin Attendants emergency positions assignments
and procedures pertaining to each aircraft type and shall be ready to handle and fulfill any duties in the event of an
emergency situation or incapacitation of any Cabin Crew member. Additional cabin attendants carried above the minimum
Cabin Crew complement including FSS shall be assigned tasks and duties to be performed as needed during an emer-
gency. Duties shall be assigned by the CCI during the briefing session
4.3.6. CABIN PREPARATIONS

CABIN CREW MANUAL
CABIN PREPARATIONS DURING ANTICIPATED – PLANNED EMERGENCY

Galley Preparation
- Turn galley power off by putting all the switches to OFF and pulling the circuit
breakers.
- All loose items in the galley should be put in the trolleys or stowage areas.
- Restow work tables and trolleys in their stowage areas.
- Empty all coffee pots and close all cabinet / stowage doors.
- Remove / Open all galley curtains and class dividers and secure.
EMERGENCY BRIEFING TO PASSENGERS

- The Pilot-in-Command must exercise the greatest discretion in formulating
the contents of the briefing. Time permitting; he shall do the initial briefing
himself over the PA system, without any attempts to withhold or give mis-
leading information.
- Full information should be given on the method of bracing, the importance of
following the crew instructions, the importance of immediate airplane evacu-
ation.
- CCI should use the PA. If PA inoperative, Cabin Crew to instruct pax verbally
in their area. CCI should make sure that zone responsibles are standing at
their demonstration positions. Additional crew shall assist as needed.
- Pillows, coats and blankets should be distributed and passengers instructed

to place these items in front of their faces prior to impact.
- Note: No discussion on the technical details of the emergency, neither the

competency of the flight crew nor the consequences of the situation should
be entertained.

CABIN CREW MANUAL
4.3.7. EMERGENCY ANNOUNCEMENT
PRELIMINARY EMERGENCY ANNOUNCEMENT BY CAPTAIN
"Your attention please, this is your Captain Speaking".

We are forced to make an emergency landing / ditching in about …
minutes. Your co-operation is essential. The Chief Cabin will inform you of
certain procedures and precautions you should follow. Please follow the
instruction carefully".
)‫ (قائد الطائرة‬: ‫إعالن الطوارئ‬
،‫أرجو االنتباه قائد الطائرة حيدثكم‬

‫…… دقيقة‬..‫بعد‬ ……….. ‫ مطار‬/‫سوف هنبط اضطراراي يف املاء‬
‫ رئيس الطاقم سيخربكم عن بعض اإلجراءات االحرتازية الواجب إتباعها‬، ‫تعاونكم معنا يف غاية األمهية‬
‫الرجاء تنفيذ هذه التعليمات بدقة‬

CABIN CREW MANUAL
EMERGENCY ANNOUNCEMENT BY CCI - CHIEF CABIN

Ladies and gentlemen, may I have your complete attention please.
Due to technical problems we will be making an emergency landing
a) At________ Airport OR
b) In water.
In __________ minutes.
The Airport Authorities and Rescue Services have been alerted and will render us all neces-
sary assistance.
Discipline and co-operation is essential. Please follow these instructions carefully.
1. Crew members from Kuwait Airways and other airlines, personnel of rescue organization
or fire brigade kindly contact our Cabin Crew.
2. Refrain from smoking and loosen ties and collars.
3. Adjust your seats to the upright position and fold the tray tables.
4. Remove sharp objects like dentures, costume jewelry, pens which may cause injury and
put them in your briefcase & handbags. Stow all briefcases & handbags in the overhead
bins or below the seat in front of you.
5. Remove eye glasses and put them in the seat pockets in front of you.
6. Remove shoes, loose articles and pass them on for collection.
Note: Cabin Crew to collect shoes in blankets and lock them in the toilets.
Cabin Crew will now demonstrate the safety position, which will ensure your safety during im-
pact. You must take this position as soon as you hear "Brace for Impact",
a) Place blankets and pillows on your lap.

b) Bend forward and press your head against the pillows/blankets.
c) Place your hands, one on top of the other, over your head.
d) Keep your feet spaced apart, slightly inward and firmly on the floor.
e) Remain in this position till the aircraft comes to a complete stop.
f) Let us practice this safety position once.
Note: Cabin crew to check and correct the position practiced by the passengers.
(Only for ditching): Cabin crew will now demonstrate how to put on the life jackets.
a) Pick up the life jacket from under your seat.
b) Remove from stowage and unfold.
c) Pass over head.
d) Pass both straps around your waist crossing them at the back.
e) Tie the straps with a double bow knot.
New Fleet:
- Wrap the harness around the waist and pull them to the front.
- Close the buckle. To adjust the harness pull on the loose end.
f) Inflate your life jacket at the door just before leaving the aeroplane.
g) To inflate pull red toggle down.
h) If auto-inflation fails, inflate orally by blowing into the mouth piece.
7. Fasten your seat belt low and tight across your lap.
8. Leave pillows and blankets on the seat as you get up to evacuate the aircraft.
9. Read the safety leaflet kept in the seat pocket in front of you.Pay special attention at the
emergency exits. Look around you and locate the 2 exits nearest to your seat.
10. When instructed to evacuate aircraft, leave quickly without taking any of your belong-
ings.
11. Once outside, move away from the aircraft's vicinity.

‫‪CABIN CREW MANUAL‬‬
‫‪Emergency & First Aid Procedures Quick Reference‬‬
‫‪Chapter 4‬‬ ‫‪Issue 4‬‬ ‫‪Revision 0‬‬
‫إعالن الطوارئ (رئيس الطاقم)‬

‫سيدايت وساديت‪ ,‬أرجو االنتباه التام‪:‬‬
‫بسبب خلل فين ‪ ,‬سوف هنبط اضطرارايا‪-‬يف مطار ‪............‬يف املاء –بعد حوايل ‪ ---‬دقيقة‬
‫إن سلطات املطار وفرق اإلنقاذ قد أتهبوا وسيعملون علي إمدادان بكل املساعدات الضرورية‬
‫الرجاء احملافظة على النظام وإتباع التعليمات التالية ابهتمام ودقة‪:‬‬
‫‪ -1‬يرجي من إفراد الطريان من اخلطوط اجلوية الكويتية واخلطوط األخرى وموظفو منظمات اإلغاثة ورجال اإلطفاء التعرف علي إفرادالطاقم‪.‬‬
‫‪-2‬االمتناع عن التدخني وحل رابط العنق والقمصان ‪.‬‬
‫‪ -3‬تعديل مقاعدكم وطاوالتكم إىل الوضع العمودي ‪.‬‬
‫‪ -4‬إخراجاألجسا ااام احلادة اليت معكم مثل األسا اانان االصا ااطناعية ‪ ,‬اجملوهرات ‪ .‬األقالم ‪ ,‬واليت قد تسا اابب االذي ووضا ااعها يف حقائب اليد يف أماكن‬
‫األمتعة فوق مقاعدكم ‪ ,‬أو حتت املقعد الذي أمامكم‬
‫‪ -5‬خلع النظارات ووضعها يف جيب املقعد األمامي ‪.‬‬
‫‪ -6‬خلع األحذيةواألدوات الغري مثبتة ومتريرها لينم مجعها‪.‬‬
‫‪ -‬أفراد الطاقم أالن س ااوف يرن اادونكم إىل وض ااع الس ااالمة الذي يؤمن س ااالمتكم خالل االص ااطدام ‪ .‬أتب أن أتخذوا هذا الوض ااع حال هاعكم كلم‬
‫(احننوا)أو ‪ BRACE‬من إفراد الطاقم‪.‬‬
‫أ‪ -‬ضعوا بطانيات وخمدات على حجركم‪.‬‬
‫ب‪ -‬احننوا إلىاإلمامواضغطوا برؤوسكم على املخدات والبطانيات ‪.‬‬
‫ج‪ -‬ضعوا أيديكم فوق بعضها البعض فوق الرأس‪.‬‬
‫د – ابقوا أقدامكم متباعدة قليال ‪ ,‬ويف وضع اثبت إىل الوراء قليال‪.‬‬
‫ها ‪ -‬ابقوا على هذه الوضعية حىت تقف الطائرة متاما ‪.‬‬
‫‪ -8‬لنتدرب على وضع السالمة هذا ملرة واحدة‪.‬‬
‫‪( -9‬يف حالة اهلبوط يف املاء فقط ) أفراد الطاقم سوف يقومون أالنبإرنادكم أيل كيفية ارتداء سرتة النجاة‪:‬‬
‫أ‪ -‬اسحب سرتة النجاة من حتت مقعدك ‪.‬‬
‫ب‪ -‬اسحبها من خمزهنا وافردها‪.‬ج‪ -‬مررها برأسك‪.‬‬
‫د‪ -‬مرر الشريطني حول اخلصر بتقاطع من اخللف ‪.‬‬
‫ها‪ -‬اربط الشريطني بعقدة مزدوجة ‪….‬‬
‫‪ ( o‬الطائرات اجلديدة ) ادخل احللقة ابلفتحة ابلطرف املقابل واسحب الطرف االخر الحكام ربط السرتة‬
‫و‪ -‬انفخ سرتة النجاة عند الباب قبل مغادرة الطائرة‪.‬‬
‫ز‪ -‬لنفخ السرتة اسحب الكرة احلمراء إلىاألسفل ‪.‬‬
‫ح‪ -‬إذا مل تنتفخ انفخ يف أنبوابلفم‪.‬‬
‫‪ -10‬أالن اربط حزام املقعد إبحكام حتت اخلصر‪.‬‬
‫‪ -11‬أترك املخدات والبطانيات على مقعدك عند النهوض إلخالء الطائرة ‪.‬‬
‫‪ -12‬الرجاء اإلطالع على نشرة السالمة املوجودة يف جيب املقعد األمامي مع الرتكيز على خمارج الطوارئ‪.‬‬
‫‪ -13‬عند األمر إبخالء الطائرة غادروا بسرعة مع ترك مجيع أمتعتكم على الطائرة‪.‬‬
‫‪ -14‬بعد اخلروج من الطائرة ابتعدوا عنها بقدر اإلمكان ‪.‬‬
‫‪Issue Date: 31st Jan 2019‬‬ ‫‪Page 14‬‬ ‫‪OPS/OZ/HL1‬‬

‫‪Effective Date: 1st Mar 2019‬‬
CABIN CREW MANUAL
4.3.8. BRACE POSITIONS
BRACE POSITION
Forward Facing Cabin Crew Seat

- Seat belt and shoulder harness securely fastened.
- Place feet slightly apart firmly on the floor and in-
clined aft of the vertical.
- Hands braced on seat cushion.
- Chin on chest.
Aft Facing Cabin Crew Seat

- Seat belt and shoulder harness, when installed, se-
curely fastened.
- Place feet slightly apart firmly on the floor.
- Hands braced on seat cushion.
- Hold head tight against headrest. Use pillow for cush-
ioning, if available.
Forward Facing Passenger Seat

- Seat belt securely fastened low and tight.
- Seat back upright.
- Drop down table or bayonet table stowed.
- Place feet slightly apart firmly on the floor and in-
clined aft of the vertical.
- Lean forward, head down.
- Hands over head, elbows close to thighs; fingers
should not be interlocked. Padding on lap and over-
head
Passenger Unable To Assume Impact Position

- Certain passengers, such as very fat, tall, or crippled
may not be able to assume the proper impact position
in a forward facing passenger seat. Reseat passen-
ger to an aft facing lounge seat. If no aft facing lounge
seat is available, have passengers cross hands on
seat in front and rest head on arms.
- Legs should be inclined aft of vertical and feet firmly
on the floor & slightly apart.

CABIN CREW MANUAL
BRACE POSITION
Child in Forward Facing Seat

Seat back fully upright, seat belt fastened with a pil-
low between the belt and body, chest bent with head
resting on pillow, guardian holding the child's head
down just prior to impact.
Mothers with Infants

Do not separate infants from mothers. Do not use
bassinets. Reseat mother and infant to an aft facing
seat, if available. If not, have mother place infant fac-
ing down on padding over her lap. The infant must
be fastened to the mother's seat belt with the child
restraint device. If infant can hold his head up, have
mother hold child facing forward, in lap. Mother
should lock her arm under child's arms and around
chest. Both mother and child then bend forward for
the impact position.
Passenger Sitting on the Floor (i.e. Bomb on
Board)
Seat passenger upright on floor with head and back
resting against a seat or bulkhead, place a pillow be-
hind head, hands apart on floor or against arm rest
to prevent being dislodged, legs straight or bent.
4.3.9. ABLE BODIED

ABLE-BODIED PASSENGERS SELECTION & BRIEFING
Note: Able-bodied passengers should be mentally selected during passenger boarding.
Those selected should be dead-heading crew members, airline employees, military
personnel, or any strong-looking passenger. The Cabin Crew should assess the will-
ingness of passengers and explain to them that their help will be required to handle the
doors in case of crew being incapacitated.
- Brief and position able-bodied passengers near doors and window exits where
you want them to help &give detailed instructions:
- What action to be taken on getting command 'Echo Victor and 'Start Evacuation
/ hearing Evacuation Signals.
- How to open the door (or window exits)
- To inflate the slide unit immediately (as applicable)
- To hold the passengers back until the exits are opened
- How to help passengers at the bottom of the slide.
4.3.10. CABIN ZONES PREPARATIONS

CABIN CREW MANUAL
PREPARING CABIN / ZONES- Form emergency zones

Cabin Crew to ensure:
- All seat backs are straightened and tray tables are stowed.
- Individual video screens are stowed and secured.
- All passengers have their seat belts tight and low.
- All children below the age of 2 years are secured to their nursing adults with the
child restraint devices.
- All overhead bins are closed. All stowages and cabinets are closed.
- Video monitors / screens are stowed.
- Aisles and exits are clear of obstruction.
- Toilets are unoccupied and locked from outside.
- Emergency equipment to be carried out of the aircraft is accessible.
- Dim all the cabin lights Zone Clearance is given to CCI. CCI in turn to give 'cabin
clearance' to Captain. Cabin Crew should take their assigned stations.
- Take assigned seat and fasten seat belt and shoulder harness when Captain
orders "Cabin Crew to take stations" at 1,000 ft, if not seated earlier.
4.3.11. APPROACH FOR LANDING
APPROACH FOR LANDING
- Captain or First Officer will announce to the passengers to get into brace position
500 ft before landing.
- The Cabin Crew should repeat the announcement until the time of impact, mak-
ing sure that the passengers remain in this position until the aircraft stops and
evacuation order is received.
- Upon receiving evacuation order / evacuation signal, open safe exits and activate
evacuation equipment and start evacuation.
- When all passengers are out of the aircraft, cabin crew are to collect emergency
equipment, water and liquids, if away from airports.
- Make sure no passengers are left behind and evacuate without delay.
- Direct passengers away from the aircraft's vicinity keeping them in one group.

CABIN CREW MANUAL
4.3.12. SILENT REVIEW
SILENT REVIEW
Whenever Cabin Crew are in their stations for take-off or landing, the following
points should be recalled for a rapid mental review which will help in keeping the
crew mentally alert, confident and physically ready for any eventuality in case of
an unanticipated emergency:
1. Brace Positions
 Ensure seat belts are fastened tight and low, shoulder harnesses secured and buckle
positioned in line with the center of the body and appropriate brace positions assumed.
 When landing appears to be different from normal, shout loudly 'Bend over, grab your
ankles and stay down" repeatedly to ensure passengers are assuming the brace po-
sition.
2. Passenger Handling
 Take charge of the situation by demonstrating strong leadership and giving reassuring
instructions like "it's all right, Stay calm", etc.
 Communications to pax during an emergency have to be repetitive.
3. Crew Coordination
 It is important to notify the Captain if the Cabin Crew or even pax observe any abnor-
mality like engine fire or cabin fire / smoke, etc.
 Checking the actions of other Crew should be part of the evacuation procedure.
 Immediately reach for the megaphones, as quite often during an emergency situation
there could be a power failure resulting in PA failure.
4. Evacuation
 Clear-cut instructions from the Cabin Crew, like: "Release seat belts, "leave your be-
longings behind," "Move rapidly to the exits"…. Move fast Jump and slide two at a
time," "Line up" "Quick," etc. Do not use negative commands i.e. "Do not use the door".
 Evaluate outside conditions before opening the door and remember alternate proce-
dures i.e. if power assist fails to take over, slide-raft fails to inflate or door is unusable.
If evacuation is over water, mentally review usage of the life jacket, slide-raft release
and the use of survival equipment in the slide-raft.
 Do not forget Radio Transmitter and Megaphones

CABIN CREW MANUAL
4.3.13. EMERGENCY EVACUATION
EMERGENCY EVACUATION PROCEDURE
1. After stopping the aircraft, Captain shall give "ECHO VICTOR" order over
P.A. Upon receiving Echo Victor order, Cabin Crew should proceed to their
assigned exits, check their safety and standby for evacuation.
2. Upon receiving "START EVACUATION" order from Captain over PA and
or use evacuation signals, Cabin Crew should.
a. Reset the audio of the evacuation signal, if available.
b. Check outside condition while simultaneously repeating shouting to
passengers "RELEASE YOUR SEAT BELTS LEAVE ALL YOUR
BELONGING AND GET OUT".
3. If outside conditions are estimated unsafe at a particular door, prevent

opening of that door by standing in front of it and direct PAX to other suita-
ble exits. Remain at the door area till all passengers have evacuated.
4. If outside conditions are considered safe, open the door.
5. If power assist fails to open door automatically, push door open with steady
pressure till the door is fully opened and locked. Prevent passengers from
jumping out immediately after door opening by shouting "STAY BACK…
STAY BACK”.
6. Check slide is completely inflated and no danger exists outside before start-
ing evacuation; if relevant slide's automatic inflation fails, pull manual infla-
tion handle.
7. When the slide is ready and safe for evacuation, get into assist space and
repeatedly shout to the passengers "COME THIS WAY". Avoid blocking
exits or possibility of being swept out of the aircraft.
8. Instruct able-bodied passengers (who will be the first to go down the slide
to remain on either side of the escape slide to assist other passengers as
they come down the slide and direct them away from the aircraft.
9. Command the passengers. "JUMP AND SLIDE" for main doors, "RUN
AND SLIDE" for over wing emergency exits.
10. Additional Cabin Crew (not responsible for doors) should not allow passen-
gers to carry baggage with them; check for high-heeled shoes and manage
the flow of passengers towards the exits.
11. Accelerate evacuation rate, urging on the passengers: "RELEASE YOUR
SEAT BELTS, LEAVE ALL YOUR BELONGING AND GET OUT"". Avoid
negative commands such as "Do not wait", "Do not hesitate".

CABIN CREW MANUAL
12. Nominated Cabin Crew should carry with them Megaphones & Radio
Transmitters if aircraft lands away from airport. Each crew member must
take the available flashlight. All crew members should carry with them all
necessary emergency equipment, water and liquid.
13. Regroup passengers at a safe distance from the aircraft and keep them
together.
Note:
- Once an evacuation is started it may be stopped only on command of the ranking crew
members. Passengers will normally not know what is happening in the event of an emer-
gency and will need to be given forceful commands.
- If outside conditions are estimated unsafe at a particular door or if a door fails to open, then
the Cabin Crew should block the door, facing inboard, and redirect passengers to the other
usable doors if the door is partially open or if the escape slide is not fully inflated, the Cabin
Crew should block the exit, facing outboard, and direct passengers to other usable exits.
DITCHING
Besides the steps given for land Evacuation Procedure, in case of ditching following
additional steps should be undertaken by Cabin Crew after getting Start Evacua-
tion order OR as soon as aircraft comes to complete stop (in absence of any
order):
- Once the aircraft stops, Cabin Crew should release the seat belts, wear life
jackets and command passengers to put on life jackets (if not done already
in case of unanticipated emergencies).
- Command passengers: "RELEASE YOUR SEAT BELTS LEAVE ALL
YOUR BELONGING AND GET OUT"AND GET OUT".
- Check water level. If the water level is above the door sill, block the exit
and redirect the passengers to other safe exits.
- If water level is below the level of door sill, open the exit.
- For doors with slide-raft, open it in 'Armed' mode and when the slide raft is
ready command passengers; "COME THIS WAY",as they are at the door,
instruct them to "PULL TOGGLE", "INFLATE LIFE JACKET", "STEP
INTO THE SLIDE-RAFT AND KEEP MOVING".
- After all passengers have boarded, release the slide-raft and move away
from fuel saturated area.
- Join all rafts and floating aids.
Note:
1. In some aircraft escape slides can be released and used as floatation aids.
2. Seat cushions can be used as floatation aids.
3 .If time permits, megaphone, emergency flash lights, smoke hoods, large first aid kit, wa-
ter, blanket, etc., should be carried outside the aircraft.
4.3.14. POST EVACUATION

CABIN CREW MANUAL
POST EVACUATION PROCEDURE
- After evacuation is completed and nobody is seen approaching the exit,

Cabin Crew should check their zones for anyone left behind in the cabin
i.e. unconscious / passengers with disability who will be assisted in evacu-
ation by the Cabin Crew. In addition, lavatories should be checked, ensur-
ing nobody is left inside.
- Zone responsible, which includes cockpit as part of their zone, should
check cockpit to ensure that Deck Crew are assisted in case of injury / ina-
bility to leave cockpit, if they have not been seen in the cabin during evac-
uation.
- In case of emergency away from airport and time permits, emergency
equipment, such as ET / MG should be collected for search rescue team
to locate / communicate with crew. Additional items such as Flash Lights,
Water / Blankets / First Aid may be collected.
- Regroup passengers at a safe distance from the aircraft and keep them to-
gether.
4.3.15. SEATING OF PASSENGERS WITH DISABILITIES
TRANSPORTATION OF PASSENGERS WITH DISABILITIES
Passengers with disabilities who may need assistance to evacuate the aircraft
should be seated near a floor level exit, but not in a seat immediately adjacent
to these exits. The Cabin Crew are responsible for their evacuation as soon as
the emergency situation permits.
Groups of passengers with disabilities should be divided into smaller groups and
should be seated in the middle of a cabin section in order not to hinder the evac-
uation flow and to evacuate at the end of the line. Primarily, persons accompa-
nying these Groups (Buddy) are responsible for their evacuation.
Crew members shall assist in their evacuation as soon as possible.
STRETCHER CASES
Two able-bodied persons will be given the responsibility for removing the patient
from the aircraft in an emergency evacuation, and be briefed on how this is to
be achieved. Stretcher cases must only be removed from the aircraft when all
passengers not connected with the patient have been evacuated.
4.4 FUELLING / DEFUELLING WITH PASSENGERS ON BOARD PROCEDURE

FUELING / DEFUELING WITH PASSENGERS ON BOARD

CABIN CREW MANUAL
Aircraft may be fueled with passengers onboard or embarking/disembarking subject to the fol-
lowing requirements: Reference KCASR Part 6 – Operation of Aircraft – Attachment "K". Fol-
lowing are the procedures to be followed at all airports when fueling/defueling is carried out with
passengers onboard or embarking/ disembarking the aircraft.
a) Qualified Personnel Availability.
i. Qualified personnel must be available and ready to initiate and direct evacuation of
Passengers from the aircraft by the most practical and expeditious means available.
ii. Qualified personnel shall be a deck crew member in the flight deck, cabin crew in the
aircraft cabin and ground engineer/mechanic on ground instructed in the requirements,
responsibilities and safety measures of the refueling operations.
Crew Requirements
i. A qualified Crew Member shall be in Flight Deck. It can be (a) Deck Crew or (b) Ground
Engineer / Mechanic.
ii. Minimum number of Cabin Crew for the aircraft type shall be onboard and positioned at
or near each designated evacuation exitincluding two identified exits. If in case minimum
numbers of CabinCrew are not available, they may be substituted by other staffqualified
in emergency evacuation procedures for that type.
iii. Cabin Crew members shall not leave the aircraft unless they arepermitted by the Cabin
Crew In-charge.
iv. Deck Crew to be informed by the Cabin Crew In-charge whenpassengers boarding
commences.
CABIN PROCEDURES:
Flight crew shall inform cabin crew of the beginning and ending of fueling.
Cabin Crew are required to ensure that the below mentioned procedures are complied with
when fueling /defueling is carried out with passengers on board or embarking / disembarking.
i) “Electronic Device” sign shall be switched ON and “FASTEN SEATBELTS” sign OFF and
a PA Announcement made to passengers in this effect.
ii) Aircraft Emergency lighting system shall be ARMED or ON.
iii) Passengers are prohibited from smoking, or operate portable electronic devices or mo-
bile communications equipment or otherwise produce sources of ignition.
iv) Cabin Crew to ARM an escape slide and man it, when only one door is open with aero-
bridge/stairs.
v) Ready escape route from each designated evacuation exit should be available, which
should be clear and unrestricted at all times. When cleaning staff are performing their
duties, their presence within the ready escape routes must be kept to a minimum.
Cabin crew in-charge shall:

1. Inform the ramp agent of the doors designated for evacuation;
2. Advise the Commander when boarding has commenced
Cabin crew shall:
1. Ensure communication with the pilots;
2. Ensure that “No Smoking” sign is “ON”;
3. Instruct passengers that smoking is prohibited;
4. Instruct passengers to unfasten their seat belts and remain seated. Ensure seat belt sign is
“OFF”;
5. Instruct passengers that all mobile phones must be switched off;
6. Ensure that emergency exits are unobstructed;
7. Be at the stations of the exits designated for evacuation, and be prepared for a possible
evacuation;
8. The number of cabin crew on board must not be less than the minimum number of cabin
crew required to operate the aircraft;
9. Report the presence of fuel vapor inside the cabin, or any other hazard associated with
refueling. If presence of fuel vapor is detected inside the aircraft or any other hazard
arises, refueling shall be stopped immediately.

CABIN CREW MANUAL
Note: The arming of slides on doors designated for evacuation during fueling not required un-
less evacuation using slides is commanded.
a) Precautions to be taken during Fuelling / Defueling / Refuelling
i) No Electrical tools likely to produce sparks shall be used.
ii) Use of electrical cabin cleaning equipment shall be kept to a minimum.
iii) No Mobile/Photographic equipment used within 5 meters of fueling/defueling equipment
or the fill or vent points of the aircraft fuel system.
iv) Deck Crew to be informed when Ground Handling staff keeps pax on board.
v) Deck Crew will in turn inform Cabin Crew and Ground staff.
vi) All fueling precautions are taken including Announcement to Passengers
vii) Deck Crew maintains contact with Cabin Crew to enforce cabin procedures.
viii) In case of fuel vapors / fire, Cabin Crew shall inform Deck Crew immediately.
c) Evacuations Exits
A minimum of 2 exits available as evacuation exits, one of which is the entry door. 2 exits
may be aerobridge/stairs or one aerobridge/stairs plus one armed and manned escape slide
One Aerobridge / stairs & Escape slide
Two Aerobridges stairs 1 Door Opened & 1 Rear Door Armed
Aircraft Type
2 Doors combination
Door Opened Door Armed
A320 1L / 3L 1L 3L OR 3R
A330 1L / 2L / 4L 1L OR 2L 4L OR 4R
B777- 300 1L / 2L / 5 L 1L OR 2L 5L OR 5R
B747-400 1L / 2L / 5 L 1L OR 2L 5L OR 5R
Note: Above combination can be changed if other doors are used with aerobridge/ stairs.

CABIN CREW MANUAL
4.5 DOOR OPENING & ARMING PROCEDURE

ARMING & DISARMING CABIN DOORS:
Doors armed announcement is to be conducted by the Cabin Crew in Charge
immediately after doors are closed for departure and aerobridge and steps have
been removed. Doors disarmed announcement immediately after seat belt sign
is switched off when aircraft comes to a complete stop after landing.
Immediately after the announcement, the Cabin Crew responsible for the doors
should accordingly arm / disarm their assigned exit and cross check the opposite
exit to ensure correct arming / disarming.
If opposite door is not armed/disarmed as it should be, immediately remind the
Cabin Crew responsible of the said door to arm/disarm the slide accordingly.
Responsible Cabin crew must confirm the door status. If the Cabin Crew respon-
sible of the door is not available, immediately inform the CCI and act according
to instructions given.
Door arming/disarming responsibilities may not be delegated unless a replace-
ment Cabin Crew has been assigned at the respective door by the Cabin Crew
In Charge. Cabin Crew responsible for the doors are accountable for all incidents
related to their doors.
DOORS OPENING PROCEDURE - Normal Opening

Aircraft cabin doors are to be opened by the Ground Staff from outside only as
follows:
• Cabin Crew Member should ensure that the door mode selector is on DIS-
ARM mode and that the safety pin is inserted.
• Ground staff will knock on door and awaits "thumbs up" clearance signal
from the Cabin Crew.
• Cabin Crew should get permission from CCI to pass clearance to the
Ground Staff to open cabin doors by means of a "thumbs up" clearance
signal to indicate that door is disarmed and safe to open.
• Ground Staff will then open the cabin door after Cabin Crew moves their
hands clear of door.
• If Ground Handling staff is attempting to open any door from outside and the
slide arming lever is in the armed position, the lever will move automatically
and mechanically to the disarmed position. Cabin Crew should not attempt
to change the mode selector or prevent in any way the door opening from
inside.
• In case any door is to be opened from inside, Captain permission should be
obtained. If door 1 L to be opened from inside another cabin crew should be
present along with the CCI in order to confirm the door status is in DISARM
mode and avoid inadvertent slide deployment.
• Prior to attempting to open any other aircraft door from inside, cabin crew in
charge should be present along with the cabin crew responsible for the door
in order to confirm the door status is in DISARM mode.
• If a door is opened with no steps outside, door safety straps should be used
and the exit guarded.
4.6 P.A. ANNOUNCEMENTS

CABIN CREW MANUAL
P.A. Announcements are the primary means of communication between Flight

Deck and Passengers and Cabin Crew and Passengers. P.A. announcements are
contained in the Announcement Booklet and should be conducted in both Arabic
and English Languages.
4.6.1. PASSENGER SAFETY BRIEFING- Demonstration
Regulations require that pax should be briefed on the smoking regulations and use of
portable electronic equipment and be made familiar with the locations and use of:
- Oxygen dispensing equipment
- Life jackets and life rafts/escape slides
- Emergency exits
- Seat belts & other emergency equipment carried on board
- This is assured by providing a Safety information Card and by physical or audio-
visual demonstration which must be completed before commencing every take-
off.
- Passenger pre-flight safety briefing shall be conducted immediately after closing
doors and switching of the mode selectors on all flights and sectors.
- The demonstration should be conducted in Arabic & English languages and a
special briefing should be carried out for Blind/Deaf or other passengers with
disabilities.
- The CCI to use the PA system to give instructions to the passengers in case the
video system is inoperative or non-availability of video system on certain aircraft
type. He/she should speak slowly and clearly, so that the other Cabin Crew have
time to demonstrate for passengers to see and understand what they are told
and comply with the instructions.
- Cabin Crew must be prepared and ready to demonstrate manually in case of
video failure.
- Additional Cabin Crew should not move in the cabin during demonstration.
- Complete pre-take off Cabin Checks after demonstration
- Video screens/monitors shall be stowed, after the safety demonstrations are
completed.
- Passengers seated next to the Cabin Crew emergency exits shall meet applicable
seating requirement as detailed in item 4.11. Cabin Crew should assess the willing-
ness of the said passengers to assist in handling the doors and be briefed about
the overwing exit operation..
- CCI to liaise with the Cabin Crew to ensure that the passengers seated next to the
overwing exits are briefed about the overwing exit operation. CCI to integrate the
part related to the A320 overwing exit in the pre-flight safety demonstration.
- SNY and DHD Cabin Crew shall receive the same safety announcement and brief-
ing applicable for passengers including turbulence and abnormal emergency situa-
tions.
Note: The same Cabin Crew responsible of demonstration are to do both types of demonstra-
tion:
a) Before each take-off, demonstrate oxygen drop out mask, life jacket, emergency exits,
seat belts and safety leaflet.
b) Before emergency landing/ditching, time permitting, demonstrate bracing position and life
jacket (life jacket demonstration for ditching only).

CABIN CREW MANUAL
BEFORE TAKE-OFF SAFETY DEMONSTRATION

Ladies and gentlemen, may I have your attention for the following safety
demonstrations:
1 - Oxygen Masks:
- In the unlikely event of a loss of pressurization, the oxygen masks will
drop automatically in front of you.
- Pull the mask to your face to allow the oxygen to flow into it.
- Place the mask over your nose and mouth and breathe normally.
2 - Life Jackets:
- Your lifejacket is under your seat. If needed, remove from stowage and
unfold.
- Place it over your head.
Old Fleet:
- Pass both straps crossing them at the back.
- Tie straps around waist.
New Fleet:
- Wrap the harness around the waist and pull them to the front.
- Close the buckle. To adjust the harness pull on the loose end.
- Do not inflate your lifejacket inside the aircraft.
- To inflate, pull the red toggle downwards.
- If auto inflation fails, inflate orally using the mouth tube.
3- Emergency Exit:
a)A320/330: For Emergency evacuation there are 8 emergency exits, 4 on
each side of the aircraft.
a)B777- 300: For Emergency evacuation there are 10 emergency exits, 5
on each side of the aircraft.
b) The cabin attendant in your zone will now point out the exit nearest to
your seat.
c) Look around you and locate the two exits nearest to your seat
d) When directed to evacuate, you must leave the aircraft quickly leaving all
your belonging as it will obstruct evacuation.
d) A320 Only: Passengers seated at the overwing exits located in the mid-
dle of the aircraft are requested to read carefully the emergency exit
opening instructions available above the said exits and to contact any
Cabin Crew if any additional assistance is needed.
4 - Seatbelts:
- Please ensure your seat belts are securely fastened for take-off.
- To fasten, insert the metal fitting into the buckle slot.
- To tighten, pull the loose end of the strap.
- To release, pull the buckle flap up.
5- Safety Leaflets: Safety leaflet is available in the seat pocket in front of
you. Please refer to it.

‫‪CABIN CREW MANUAL‬‬
‫‪Emergency & First Aid Procedures Quick Reference‬‬
‫‪Chapter 4‬‬ ‫‪Issue 4‬‬ ‫‪Revision 0‬‬
‫إرشادات السالمة‬
‫حضرات المسافرين الكرام‬
‫أرجو االنتباه لإلرشادات التالية ‪:‬‬
‫أقنعةاألكسجين ‪:‬‬
‫• في حالة انخفاض الضغط الجوي داخل الطائرة عن معدله‬
‫• فان أقنعة االكسحين تهبط تلقائيا إمامكم‬
‫• اسحب القناع لتفتح صمام الجهاز وضعه على فمك وانفك وتنفس بصورة طبيعية‬
‫• مرر الشريط المطاطي حول راسك لتثبيته‬
‫سترات النجاة ‪:‬‬

‫• سترة النجاة تحت مقعدك عند الضرورة‬
‫• اسحبها وافردها‬
‫• ادخلها براسك‬
‫• ( الطائرات القديمة ) ‪ -‬مرر الشريطين بتقاطع من الخلف‬
‫‪ -‬ومن ثم إلىاألمام واعقدهما بإحكام حول الخصر‬
‫• ( الطائرات الجديدة ) ادخل الحلقة بالفتحة بالطرف المقابل واسحب الطرف االخر الحكام ربط السترة‬
‫• ال تنفخ سترة النجاة داخل الطائرة‬
‫• لنفخ السترة اسحب الكرة الحمراء إلىاألسفل‬
‫• إذا لم تنتفخ استعمل أنبوب الفم لنفخها‬
‫مخارج الطوارئ ‪:‬‬
‫الباص الجوي ‪ :330 320‬إلخالء الطائرة في حالة الطوارئ يوجد ‪ 8‬مخارج ‪ 4‬على كل جهة من الطائرة‪.‬‬
‫البوينغ ‪ :300-777‬إلخالء الطائرة في حالة الطوارئ يوجد ‪ 10‬مخارج ‪ 5‬على كل جهة من الطائرة‪.‬‬
‫• أالن سنشير إلى اقرب المخارج إليك‬
‫• الرجاء االلتفات نحو هذه المخارج للتأكد من مواقعها‬
‫• في حال اخالء الطائرة يجب االسراع في مغادرتها مع ترك جميع حوائجكم حيث انها تعيق عملية االخالء ‪.‬‬
‫الباص الجوي ‪ : 320‬الرجاء من حضرات الركاب الجالسين بجوار مخارج الطوارئ الموجودة بوسط الطائرة‬
‫االطالع على لوحة التعليمات الخاصة بفتح تلك المخارج والموجودة اعلى هذه المخارج واتباعها في حالة الطوارئ‬
‫‪ ،‬للمزيد من المعلومات الرجاء االتصال بأحد افراد الطاقم‪.‬‬
‫أحزمة المقاعد ‪:‬‬
‫• الرجاء التأكد من إنأحزمة المقاعد مربوطة بإحكام استعداد لإلقالع‬
‫• لربط الحزام ادخل الحلقة المعدنية بالفتحة في الطرف المقابل‬
‫• إلحكام ربط الحزام اسحب الطرف األخر منه‬
‫• لفك الحزام ارفع الغطاء المعدني‬
‫نشرات السالمة‪:‬‬
‫الرجاء االطالع على نشرة السالمة الموجودة في جيب المقعد األمامي‬
‫شكرا……‬
‫‪Issue Date: 31st Jan 2019‬‬ ‫‪Page 27‬‬ ‫‪OPS/OZ/HL1‬‬

‫‪Effective Date: 1st Mar 2019‬‬
CABIN CREW MANUAL
SPECIAL PASSENGER BRIEFING FOR BLIND/DEAF/

PASSENGERS WITH DISABILITIES
Good (morning, afternoon, evening).
In the interest of your safety, Kuwait Airways requires me to individually

brief you on the safety and evacuation procedures for this aircraft. If you
have any questions after this information has been presented to you,
please feel free to ask.
Blind – Explain
1. How seat belt, oxygen mask and door or window exits work.
2. You may wish them to hold a demo O2 mask so they can familiar-
ize themselves with it.
3. How many seat rows they are away from the nearest two exits.
4. How to use call button.
Deaf
Looking directly at the passenger, ask if he/she reads lips. If so,
give a normal verbal briefing.
Note: You might want to write out the introduction as stated above or let them
read the introduction before providing safety information.
If the passenger does not read lips, brief a traveling companion (if accompanied)
or pull the safety card from the seat pocket and show it to the passenger. If there
are any questions, they can be answered in writing. Demonstrate normal safety
procedures.
Passengers with Disabilities (i.e. Paraplegic, Quadriplegic)
- If they are traveling accompanied, demonstrate normal safety proce-

dures.
- If they are traveling unaccompanied, demonstrate normal safety pro-
cedures and explain that his assistance is needed a helper passenger
(if available) will be assigned to assist.

CABIN CREW MANUAL
4.7 PREPARATIONS FOR TAKE – OFF
PRE-TAKE-OFF CHECKS
Cabin Crew after demonstration should ensure the following pre-take off
preparations:
• All passengers seat belts are fastened,
• All passengers seats are in full upright position.
• Infants secured with Child Restraint Devices.
• All meal tables folded and plug-in tables stowed.
• Overhead bins / stowages closed
• Aisles and Emergency exits are cleared and free from any obstruc-
tions.
• Curtains / class dividers opened and secured.
• Loose baggage properly stowed under seats, in the overhead bins or
stowage compartments available on board.
• Individual video screens are stowed and secured.
• All stowages, doghouses and cabinets are closed and secured.
• Toilets are unoccupied and closed.
• No passengers are using any mobiles or any other electronic devices
likely to cause interference with cockpit navigational instruments
• Electrical appliances such as ovens, water boilers, articles likely to
cause interference are switched off
• All galley trolleys, containers and ovens properly closed, stowed and
secured.
• Cabin lights are dimmed and window shades are opened.
• Clearance for zone checks completed is given to the zone responsible.
• Zone clearance is passed by the zones responsible to the CCI.
• Cabin Crew take assigned seats for take-off with seat belts and
shoulder harnesses.
• CCI makes reminder announcement to all Cabin Crew to take their
seats for take-off.
• Cabin clearance given by the CCI to the Captain.

CABIN CREW MANUAL
4.8 PREPARATIONS FOR LANDING

PRE-LANDING CHECKS:
Before landing all Cabin Crew Members should ensure that:
• All passengers seat belts are fastened,
• All passengers’ seats are in full upright position.
• All meal tables folded and plug-in tables stowed.
• Overhead bins/stowages closed
• Footrests are properly stowed and secured
• Aisles and Emergency exits are cleared and free from any obstructions.
Curtains / class dividers opened and secured.
• Loose baggage properly stowed under seats, in the overhead bins or
stowage compartment available on board.
• Individual video screens are stowed and secured.
• All stowages, doghouses and cabinets are closed and secured.
• All galley trolleys, containers& ovens properly closed, stowed and se-
cured.
• Electrical appliances such as ovens, water boilers, articles likely to cause
interference are switched off
• Baby cots are stowed and secured.
• Infants secured with Child Restraint Devices.
• Blankets are collected and stowed properly.
• All waste bags are stowed inside the toilet compartments
• All cabin dividers and curtains are opened and secured with straps.
• Toilets are unoccupied and closed.
• Window shades are opened.
• No passengers are using mobiles or any electronic devices.
• Zone checks completed and clearance given to the zone responsible
• Zone clearance is passed by the zones responsible to the CCI.
• CCI makes announcement to all Cabin Crew to take their seats for land-
ing.
• Cabin clearance given by the CCI to the Captain.
Precautions during Take-off and landing:
• Cabin Crew should not enter the cockpit or use the intercom whilst aircraft is taking off or landing,
in order to avoid any distractions to flight crew during these most critical phases of the flight.
• Lights must be dimmed for take-off and landing.
• Cabin Crew should take their assigned stations as soon as the zone clearance is passed to zones
responsible. During taxiing, they must remain at their duty stations with the safety belts and shoulder
harnesses fastened except to perform safety related duties.
• Cabin Crew shall remain seated as long as the “Fasten Seat belt” sign is ON and ensure passenger
compliance. They should remain alert and watch for any abnormalities inside or outside the aircraft.
After the “Fasten Seat belt” sign is switched off, Cabin Crew should adjust lights and can start the
service. However, in certain cases the captain of the flight can authorise the Cabin Crew to start
service even before the “Fasten Seat belt” sign is switched off.
• Cabin Crew Members shall be positioned as near as practicable to required floor-level exits and
shall be uniformly distributed throughout the aircraft in order to provide the most effective egress of
passengers in the event of an emergency evacuation.
• Cabin Crew Members must not assist passengers with their baggage, coats etc whilst the aircraft is
still moving. after landing

CABIN CREW MANUAL
4.9 SEAT BELTS

PAX SEATING - SEAT BELTS
Seat Belts
Every passenger above 2 years of age shall be provided with a seat fitted with
a seat belt. Seat belt is provided for every passenger on board except children
under the age of 2 years. Passengers must use their seat belts and the sign
"FASTEN SEAT BELTS" shall be displayed and shall remain on during:
- Initial push back taxiing till take-off top of climb and landing from top of
descent till final parking;
- Whenever operating at or below 10,000 ft;
- During flight in turbulent air or when turbulence may be expected;
- At any time deemed necessary by the commander in the interest of safety.
Whenever there is a requirement for the “Fasten Seat Belts” signs to be
switched on, the CCI shall advise the passenger over PA, ensures that the
passengers comply with these instructions and shall notify the Captain. In ad-
dition, whenever the "FASTEN SEAT BELT" is not displayed, the use of seat
belts is nevertheless recommended.
Cabin crew shall keep their seat belts fastened whenever at their stations as
long as 'Fasten Seat Belt' sign is ON and ensure passengers' compliance.
Shoulder harnesses shall be fastened during aircraft taxiing, take-off, landing
and during severe turbulence. Jump Seats shall be used by Cabin Crew only
and should never be overloaded.
Note: Precautions during Take-off and Climb:
- After the seat belt sign is switched off, Cabin Crew should adjust lights and can start
service. However, in certain cases Captain can authorize Cabin Crew to start service
even before the seat belt sign is switched off.
- Cabin Crew may proceed with their duties in case of moderate turbulence when au-
thorized by the Captain.
- In severe turbulence PA Announcement will be made asking Cabin Crew to be
seated.
5 CHILD RESTRAINT DEVICES

CHILD RESTRAINT DEVICES
Every child under the age of two years not allocated

a seat on board, should be secured with a special
seat belt known as Child Restraint Devices (CRD)
available on all aircraft types. CRD should be fas-
tened around the infant's body and looped over the
nursing adults own seat belt during taxiing; take-off
and landing phases of flight; prior to and/or during
turbulence; and during any emergency situation if
deemed necessary by the Flight Commander.
Note: Announcement regarding the use of the Child Restraint Devices “CRD” is included
in the videotaped demonstration conducted prior to each take-off.
Cabin Crew In Charge must ensure that the CRD announcement is conducted orally in
case of non-availability or failure of IFE system.

CABIN CREW MANUAL
4.11 RESTRICTED SEATING

RESTRICTED SEATING
SEATING OF PASSENGERS AT EXIT ROWS :

Emergency exits must be kept clear at all times. Pax requiring special handling,
such as pax with infant, children traveling alone, blind, ill, or in wheelchair, etc.,
shall not be seated in rows where emergency exits (doors or windows) are lo-
cated. These passengers should, however, be seated near a main cabin exit.
WHEEL-CHAIR PASSENGERS
There are no restrictions on the number of wheelchair pax who can be carried
on board. However KAC has made it mandatory that one escort will be required
for every group of 5 pax with disability. The escort may be either a Cabin Crew
Member or a person from the Passengers with Disability Organization. CCI will
be informed about wheel-chair passengers from Briefing through the Reserva-
tion System. Emergency exit seats & upper deck seats shall not be allocated to
wheelchair pax.
STRETCHER CASES
All equipment needed by the patients and carried in the cabin must be stowed
in an approved stowage and the stretcher restraints should be fastened from the
moment the aircraft first moves until after it has taken off, then from just before
landing until the aircraft comes to rest, this also applies during turbulent flight
conditions.
During fueling with stretcher patients on board:
a. An exit must be designated for the stretcher emergency evacuation.
b. Restraints securing stretchers should be unfastened.
4.12 CREW SEATING
CREW SEATING
Cabin Crew Jumpseats
Forward or rearward facing jumpseats fitted with safety shoulder straps/ harness
and seat belts are provided at each Cabin Crew emergency evacuation station.
Cabin Crew should be seated in their jumpseats with their safety harnesses fas-
tened during the take-off and landing phases of flight; during emergency situa-
tion or turbulence as deemed necessary by the Flight Commander, and when
the aircraft is taxiing, except to perform safety-related duties.
DHD / SNY Cabin Crew Compliance with Safety Regulations:
DHD/SNY Cabin Crew should comply with the “fasten seat belt” sign and appli-
cable “no smoking” regulations and should be seated with their seat belts fas-
tened during taxiing, take-off and landing phases of the flight; prior to and during
turbulence and other emergency situations, whenever Flight Commander di-
rects so.
DHD/SNY Cabin Crew should also ensure that their baggage and other personal
belongings are properly stowed in a secured manner throughout the flight.
DHD/SNY Cabin Crew should comply with all necessary instructions given to
them by the Operating Cabin Crew in case of an emergency situation In-flight.

CABIN CREW MANUAL
4.13 PROHIBITED ELECTRONIC / ELECTRIC DEVICES ON BOARD

PROHIBITED ELECTRONIC / ELECTRIC DEVICES ON BOARD
The following electronic devices are strictly prohibited on board by passengers
and crewmembers. Announcement for the use of the electronic devices on board
the aircraft is included in the video demonstration conducted before every take-
off. The said announcement should be conducted by the Cabin Crew in Charge
using the PA system before every take-off in case of video system un-serviceabil-
ity or non-availability of video system on certain aircraft type.
• Two way radios
• Mobile satellite service handsets
• Personal communication service devices and Samsung Galaxy Note 7
• All Hoverboard and lithium battery operated self-balancing devices.
Cellular Phone Usage:
The use of cellular telephones is strictly prohibited on board by passengers
and crew members on all aircraft types except on the new A 320-214, A330
and B777-300 fleet where theuse of cellular phones is strictly prohibited only
during take-off, landing and whenever the “No Mobile” sign is switched on.
Following devices may be used in the aircraft:
With restrictions: Not to be used during take-off, climb approach and land-
ing (i.e. period when seat belt sign is ON and seat trays are stowed).
• Audio or video tape recorders
• Audio or video players
• Computer or peripheral devices (i.e. Laptop computers)
• Personal electronic entertainment devices
• Calculators
• FM and TV receivers
• Electric shavers
Without restrictions:
• Hearing aids and Heart pace makers
• Electronic watches
• Properly certified operator equipment i.e. certified airborne telephone system
in the aircraft.
Note: Power outlets available throughout the cabin are for ground personnel use
during aircraft cleaning on ground. Electric Equipment use during aircraft fueling
should be kept to the minimum and should be immediately stopped in case any
smoke or fuel smell is suspected.
4.13.1. Circuit Breakers:

Circuit breakers are electrical buttons that pop out when an electrical overload oc-
curs. Circuit breakers should never be reset unless instructed by the cockpit crew.
Cabin Crew should inform the cockpit crew that a circuit breaker has popped out and
follow instructions given by the cockpit crew. If the button pops out again after reset-
ting a circuit breaker, do not attempt to reset again, as this may cause a fire to start.
Inform the cockpit crew and report the case in the CDL.

CABIN CREW MANUAL
4.14 MOBILE PHONES USAGE ON BOARD
MOBILE PHONES USAGE ON BOARD

The issue of mobile usage should be taken with utmost importance and
should never be neglected for the passengers and the aircraft safety, taking
care at the same time not to aggravate the situation with the passenger.
Whenever any pax is noticed using a mobile phone:
➢ At all times on the B747-400 and old A320 fleet.
➢ Only during take-off, landing and as long as the “No Mobile” sign is
switched on A330, the new A320-214 and B777-300 fleet.
Cabin Crew Members should immediately ask him/her to refrain from using
the same by:
▪ Politely approaching the passenger and requesting him/her to switch off
the mobile phone showing concern over his own safety and the safety of
other passengers i.e. explaining the safety hazard of using the mobile/cel-
lular phone on board.
▪ If after being reminded by the Cabin Crew, the passenger still refuses to
switch off the mobile phone, matter should be referred to the Cabin Crew
In Charge. Cabin Crew should not aggravate the situation and enter into
any unnecessary debate/discussion with the passenger.
▪ Cabin Crew In Charge should again request the passenger to switch off
the mobile phone.
▪ If the passenger still refuses to comply with the given instruction, the Cap-
tain of the flight should be immediately informed to handle the situation as
deemed necessary.
• Samsung Galaxy Note 7 is strictly forbidden to be carried by any passengers
or crew in the cabin or in the checked in baggage.

CABIN CREW MANUAL
4.15 SMOKING ON BOARD KAC AIRCRAFT
SMOKING ON BOARD KAC AIRCRAFT
Smoking is prohibited on all KAC aircraft. This applies to smoking by cockpit

and Cabin Crew Members traveling in any capacity, in the cockpit or pas-
senger cabin or any part of aircraft, on ground or in flight. DGCA, Kuwait will
take action against crew in case of violation.
The following procedure will be implemented on all KAC flights;
- NO SMOKING sign will be switched ON throughout the flight.
- Any type of smoking i.e. Electronic cigarettes/Vape/vaporizer are not al-
lowed on board KAC Flights.
- A PA announcement will be made advising pax that it is an offence to
smoke on KAC flights or to tamper with a lavatory smoke detector. Pre-
boarding Announcement shall contain the sentence; "THIS IS A NON-
SMOKING FLIGHT".
- Cabin Crew should be briefed to check lavatory smoke detectors in their
area and report individuals smoking or tampering with smoke detectors
to the CCI.
- In case of non-compliance by any passenger, Cabin Crew shall en-
deavor to verbally convince passenger to stop smoking.
- If the pax still persists on smoking, a printed "Warning Card" referring to
legal consequences under Kuwait Law and Regulations (In Arabic and
English) will be handed over to him by the CCI after referring the case
to the Commander.
- If the violation does not cease, the Commander may treat the passenger
as "Unruly Passenger" and deal with him as deemed appropriate under
the prevailing circumstances i.e. advise local police at landing destina-
tion.
- When a KAC crew or staff is found smoking or has tampered with a lav-
atory smoke detector, Cabin Crew will report the case to the CCI who in
turn will report the matter to the Commander and Operations Depart-
ment.
- Commander of the flight will complete an Occurrence Report when a
crew member or staff is reported smoking or tampering with a smoke
detector for forwarding it to DGCA/ASD through Head of Flight Safety &
Quality Assurance Section.
- It should be noted that DGCA/ASD shall take full regulatory action
against crew or other staff smoking or tampering with a lavatory smoke
detector.
Note: Cabin Crew smoking is strictly forbidden while walking through airports or standing at
gates at different airports. Cabin Crew In Charge should not allow any Cabin Crew members
to disembark to smoke at any airport.

CABIN CREW MANUAL
4.16 COCKPIT SECURITY PROCEDURES

COCKPIT SECURITY PROCEDURES
Taking into consideration the regulations issued by Kuwait DGCA, FAA and
ICAO, the following in-flight security procedures are to be complied with:
Locking Of Cockpit Door
Aircraft are installed with Cockpit Door Locking System (CDLS).The cockpit
door must be closed and locked at all times after passenger boarding and clos-
ing of cabin entry doors till the cabin doors are opened at destination using the
access code of the cockpit door locking system.
Note:This may not be followed on Amiri flights at Commander's discretion.
a) Cockpit Door Surveillance System (CDSS)
Aircraft are installed with Cockpit Door Surveillance System to monitor the
entire door area outside the cockpit to identify the persons requesting entry
and to detect suspicious behavior or potential threat. In case CCTV is unser-
viceable or till such time CCTV is installed, at least one Cabin Crew member
is required to be present in the vicinity of cockpit door area. The Ministry of
Interior, Kuwait has also advised that they are assessing the threat situation
constantly and will arrange for Sky Marshals to be carried on KAC aircraft,
when required.
b) Entry into the Cockpit of Authorized persons:
Only persons authorized by DGCA/ASD as listed below will be allowed to
travel in or visit the cockpit:
i. Cockpit Travel (in priority order)
• DGCA/ASD Authorized Inspectors.
• Flight Crew.
• Ground Engineers proceeding for aircraft certification
• ATC controllers, Flight Dispatchers, Technical/ Performance staff
and others approved by Operations Director.
Note: Commander will be informed of such authorization to travel. If he does
not accept, he shall explain the reason in the Voyage Report.
ii. Cockpit visit
• Inspectors of Regulatory authorities
• Flight Crew and Cabin Crew and others who have duties to perform
in the Cockpit.
• Passengers authorized by the Commander after ensuring that it is
not likely to endanger the safety of aircraft.
Note:
• Visit by passengers will be subject to the following conditions:
• Only One visitor is allowed at a time for a short duration.
• Passenger is identified as security risk free
• Visit should normally be during cruising
COCKPIT SECURITY PROCEDURES (continued)

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• Normal complement of operating crew is at control

• Cockpit is tidy
• Cockpit is kept locked after entry and exit of the visitor.
• No visit is allowed when flying in U.S.A. airspace.
Note:
• Cabin Crew in Charge will notify Z1 of persons authorized to travel in or
visit the cockpit for information only.
• A male Cabin Crew member will escort such persons and introduce him
to the Commander. In case of passenger visit, the Cabin Crew will remain
in the Cockpit till visitor leaves unless otherwise relieved by the Com-
mander.
• No distraction will be caused to crew in performing their duties.
c) Two-Man Flight Crew Aircraft

When one of the pilots wants to leave the cockpit, the Cockpit Door Locking
System (CDLS) should be made use of. The crew can access the cockpit
from the cabin side with the use of the access code for each type of aircraft
in KAC fleet. The time duration of the cockpit door opening for entry/exit of
pilot/Cabin Crew will be kept to a minimum.
4.17 FLIGHT CREW / CABIN CREW COMMUNICATION
FLIGHT CREW / CABIN CREW COMMUNICATION - Sterile Flight Deck
It is essential for flight safety that Flight Crew are not distracted during periods
of high workload, therefore when cockpit door is locked, access to the flight
deck and communication to the Flight Crew shall be made by interphone to
avoid distracting flight crew during critical phases of flight as follows:
i) Door Closure till Top of Climb:
All Cabin Crew communication to the Flight Crew shall be through Cabin Crew
In charge.(See Note)
ii) Top of Descent till Arrival at the Parking Bay:
All Cabin Crew communication to the Flight Crew shall be through CCI. (See
Note)
iii) No communication with the Flight Crew during:
Pushback, Take off, Approach and Landing. (See Note)
Note: Abnormal / Emergency Situation: Cabin Crew shall call Flight Crew any time in
the event of an abnormal/emergency situation e.g. smoke, fumes, passenger disturbance
or any safety related matter that affects the safety of the aircraft.

CABIN CREW MANUAL
FLIGHT CREW/CABIN CREW COMMUNICATION - Sterile Flight Deck

Doors Closure prior to Push-Back: Initial A/C Movement- Take off Prepara-
tion. Captain will give clearance to CCI to close cabin doors. The issuing of this
clearance indicates to the CCI commencement of initial A/C movement. Captain
will also advise CCI of the expected taxiing duration (i.e. long/short) and any other
relevant information.
CCI shall inform the Cabin Crew of the initial A/C movement and to begin their
cabin preparations for take-off.
Cabin Clearance prior to Take-off:
Upon completion of cabin pre-take-off procedures the CCI will conduct an an-
nouncement for all Cabin Crew members to take their seats for take-off and pass
cabin clearance to the Captain by approved means. Commander shall not enter
the runway for the purpose of taking off without previously having received the
cabin clearance.
Climb:
Seat belt signs will remain ON till Top of Climb. Above 10,000ft and conditions
permitting, the Commander may advise CCI to start in-flight service before the
seat belt sign is switched off.
Cruise:
Normal interphone communication (R1 using station handset) can be established
as necessary.
During night flights, Cabin Crew In charge will nominate a Cabin Crew member
to call Flight Crew every half-an-hour to check / report normality in cockpit/cabin.
Note: Cabin Crew In Charge must inform the Flight Crew of any event of any abnormal Safety,
Security or Medical Emergency situation that may arise at any time on board e.g. smoke, fumes,
passenger disturbance or any safety related matter that affects the safety of the aircraft as well
as any passengers or crew medical emergency etc.
Prior to Top of Descent:
Flight Crew will call CCI to notify him of the time remaining before the start of the
descent phase, temperature at destination and other relevant information.
Flight Crew will select / re-cycling (if already on) the seat belt sign.
CCI will return to the cabin and make an announcement informing passengers
and Cabin Crew of the start of descent.
Preparations for Landing:
Notification of the Descent phase initiates Cabin Crew procedures in preparation
for landing- Pre Landing Checks.
Cabin Clearance prior to Landing:
Upon completion of cabin Pre-landing Checks, the CCI will conduct an announce-
ment for all Cabin Crew members to take their seats for landing and pass cabin
clearance to the Captain by approved means.
At 10,000 ft.:
If cabin clearance has not been received, Flight Crew will call for cabin clearance.
4.18 CABIN SECURITY

CABIN CREW MANUAL
CABIN SECURITY:
• Cabin crew members will monitor the cabin, particularly the area near the
cockpit and also the movements of passengers and inform Flight Crew of any
suspicious activities in the cabin.
• When Sky Marshals are carried, one of them will monitor the area near the
cockpit.
• Whenever any Cabin Crew observes or suspects any suspicious activity or
security breaches in the cabin, they shall to the best of their ability and without
arousing suspicion, discreetly notify the flight deck by means of the cabin
interphone system. Cabin Crew shall make an “emergency call” to the cockpit
and use the phrase “CODE RED”. Flight Crew will take all necessary action
to ensure the security of the flight deck and other actions as appropriate.
• Whenever a cabin crew is required to enter the cockpit, he must contact the
Deck Crew on interphone. Cockpit door will be opened on positive identifica-
tion. Use of CDLS Emergency codes to open cockpit door should be made
in extreme circumstances. When emergency code is used, entry will be de-
nied by Deck Crew if emergency is not apparent. The objective is to prevent
unauthorized persons entering the cockpit by impersonating cabin crew
4.19 CABIN READY SWITCH

CABIN READY SWITCH OPEARTING PROCEDURE:
Cabin Crew In Charge should use the "Cabin Ready" switch installed on all the
Airbus fleet (A320-A330) when passing cabin readiness clearance to the cock-
pit crew. However, on B777, Cabin Crew In Charge should use the program
already available in the handset/communication system by pressing the number
"3" followed by the star "* " sign.
The operating procedure of the Cabin Ready switch is as follows:
i) Operating Captain will switch ON the CDSS system during cockpit prepa-
rations and the monitors in the cockpit should be left on STBY for all flight
duration except when it is required to check the safety of the cockpit door
vicinity.
ii) Cabin Clearance shall be given to cockpit crew prior to take-off and landing
by activating the CABIN READY PB (push button) at Purser Station. The
Green CABIN READY message will appear on both the Captain’s and First
Officer’s screens and the Pilot Monitoring (PM) will report to the Pilot flying
(PF) that the cabin is ready for take-off or landing.
NOTE:
1. If CABIN READY Signal is not received by the Captain in due time, the cockpit crew
will call the CCI by using the flight interphone to verify cabin clearance.
2. As per the Minimum Equipment requirements, if CDSS system is deactivated for
any reason, at least one cabin crew member is required to be always present in the
•
vicinity of the cockpit door area during the flight
4.20 TURBULENCE
In simple terms, turbulence is an up and down movement of the aircraft, caused by
certain cloud formation, which can lead to passenger discomfort. It can vary from
CABIN CREW MANUAL
mild, lasting a few seconds, to more severe continuous one. When it occurs without
previous warning, it may cause injuries to passengers and crew.
A serious form of turbulence is the one which normally occurs at high altitudes known
as jet streams or clear sky turbulence. The onset of clear sky turbulence may be
without warning and may be severe at times.
Since Deck Crew are aware of the meteorological conditions forecast enroute of the
flight, it is advisable that the CCI gets briefed from the Captain about the chances of
turbulence, before departure.
TURBULENCE PROCEDURES:
LIGHT &MODERATE TURBULENCE
- The Deck Crew switch the "FASTEN SEAT BELTS" Sign on and follows laid
down procedures.
- CCI make Turbulence announcement over the P.A system:
"Ladies and Gentlemen, we are passing through an area of turbu-
lence, for your own safety and comfort, please return to your seats
and fasten your seat belt. Thank you".
- Cabin Crew Checks:
- Passengers' seat belts are fastened and give clearance to the CCI who
in turn shall give clearance to Flight Crew.
- Infants (less than two years old) are secured with child restraint de-
vices.
- In-flight service may continue normally.
SEVERE TURBULENCE
- The Deck Crew switch the "FASTEN SEAT BELTS" Sign on, follow laid down
turbulence penetration procedures and makes an announcement over the PA
- Cabin Crew Checks:

- Suspend meal service.
- Secure all loose articles (if possible)
- Secure gallery equipment (if possible)
- Take stations with seat belt and shoulder harnesses secured.

CABIN CREW MANUAL
4.21 CREW INCAPACITATION

CREW INCAPACITATION PROCEDURES
PILOT INCAPACITATION:
Once incapacitation is recognized, the other pilot should immediately take full
command of the aircraft, check the position of essential controls and switches to
ensure that they have not been alerted. If the pilot is totally incapacitated, he
should be removed as soon as possible from the pilot's seat or restrained to
prevent potential problem in case of regaining consciousness. The best way to
request assistance from the Cabin Crew is on P.A. i.e. “Attention any Cabin Crew
to the cockpit please”. The Purser or any other Cabin Crew must proceed to the
cockpit immediately.
The Cabin Crew then must:
- Tighten and manually lock the shoulder harmless of the incapacitated crew
member.
- Push the seat completely aft.
- Recline the seat back.
It takes two people to remove the dead weight of an unconscious body from a
seat without endangering any controls and switches. It is not possible to remove
the body, one cabin Crew shall remain in the cockpit to observe and take care
of the incapacitated Crew Member.
In coordination with the CCI:
- Request assistance from any qualified pax,
- Check if type-qualified company pilot on board to replace incapacitated crew.
CABIN CREW INCAPACITAION
In case a cabin crew becomes incapacitated during the flight, other cabin crew
immediately will give him first aid, ask for Doctor’s help and inform the Captain,
depending on the situation of the crew who is incapacitated and on Doctor’s ad-
vice, Cabin Crew in-charge of the flight will delegate the duties to another cabin
crew as per advice from the Commander of the flight.
4.22 SUCCESSION OF COMMAND

SUCCESSION OF COMMAND
In the event of incapacitation of the Commander or his non-availability for any
reason, the Command has to be passed on to other crew so that all authority,
duties and responsibilities of the Pilot-in- Command are taken over by another
Flight Crew member till such time alternative arrangements are made.
The succession of Command in such circumstances will be in the following order:
1. Another Captain, if available
2. Supernumerary Captain, if available
3. First Officer under Command Training, if available
4. First Officer
5. Supernumerary First Officer
Note: Pilot-in-Command must be qualified on Type and be fit to take charge. If a Pilot is not
available, Senior Cabin Crew member available will coordinate all activities until further instruc-
tions.
4.23 UNLAWFUL INTERFERENCE

CABIN CREW MANUAL
UNLAWFUL INTERFERENCE (HIJACK)

This is defined as an incident where an unauthorized person (s) unlawfully takes
or attempts to take command of an aircraft in the air or on ground. The term
used by ICAO for "hijacking" of an aircraft is "unlawful interference" with an air-
craft. In USA it is called "Air Piracy".
In - flight Strategies : SAFETY IS THE PRIME OBJECTIVE
The following strategies are intended as a guide when dealing with hijacker(s)
in flight and should be changed to meet each situation as it arises.
- Keep hijacker away from the flight deck if possible. Relay all communications
and requests through the interphone.
- Ensure passengers are seated with seatbelts fastened and turn on seatbelt
sign to prevent interference.
- Endeavor to keep hijacker in his seat, communicate via cabin crew, or inter-
com if communications with Captain demanded.
People on the ground often have a larger picture and more experience. Aircrew per-
sonnel should try to comply with instructions from the ground, if possible. This will en-
able the Captain not to be seen as the negotiator which could upset the hijacker.
These unpopular decisions must be seen as coming from an outside authority,
not the crew. In-flight negotiation should concentrate on getting the aircraft on
the ground.
Assign one crew member to talk to hijacker:
- Use the great slow down.
- Calm him.
- Become neutral friend.
- Encourage hijacker to talk.
- Overload with questions, problem he must decide.
- Offer no technical advice.
- Provide plenty of beverages to create a bathroom need.
- Attempt to persuade hijacker to land and allow release of passengers.
If entrance of hijacker of flight deck is unavoidable:
- Continue the great slow down.
- Avoid forceful resistance, unless it is absolutely necessary,
- Avoid recognizing or arguing with the hijackers, especially on political matters,
- Avoid making them feel concerned and ensure that only one crew member
approaches at a time.
- Avoid referring to insanity or mental disorders.
- Avoid becoming mentally aligned with the hijacker, (Stockholm syndrome)
- Avoid taking any unusually physical action unless the hijacker understands
why.
Post-Incident Procedures
- Avoid the press and publicity, and leave this to public relations

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4.24 BOMB THREAT &LEAST RISK BOMB LOCATION

BOMB THREAT / LEAST BOMB RISK
Aircraft on Ground
Airline and ATC will assess the Bomb Treat, whether specific or non-specific.
If the Captain has reported to the aircraft, he will be informed. The Com-
mander will take final decision on pax evacuation using aerobridges, steps
or escape slides, depending on the seriousness of the threat.
Following action will be taken by the Captain if he decides to evacuate pas-
sengers:
- Brief CCI on evacuation method on receipt of command ("Echo Victor").
- After parking at a remote area as cleared by ATC, PIC will instruct the
CCI to start evacuation. If escape slides are used, cabin crew will advise
passengers to use the slides carefully and after evacuation, assemble in
an area at least 300ft away from the aircraft.
- Bomb search / disposal procedure will be carried out by Airport / Airline
Security staff with the assistance of Explosive Ordnance Disposal ex-
perts, as per the airport procedure.
- Crew will look after the passengers till station staff take over.
AIRCRAFT INFLIGHT
If the Captain was informed of a bomb on board the aircraft during taxiing or
in-flight, he will ask for an assessment of the type of threat from ATC or OCC
in Kuwait or Station Representative, depending on the source of information.
If the threat is not specific, the Captain may decide to continue the flight or
land at a suitable airport for carrying out bomb search procedure. If the threat
is specific to the flight, the Captain will Brief CCI to discreetly search for any
suspicious or unusual baggage in overhead bins, toilets, etc.
IF A BOMB OR SUSPECT DEVICE IS LOCATED
If landing and evacuation within 30 minutes is not possible, take following

action:
- Captain will request ATC for advice Explosive Ordnance Disposal Expert
to deal with the situation, giving description of the object.
- CCI to check discreetly for EOD (Explosive Ordnance Disposal) expertise
personnel on board.
- Cabin Crew to keep all passengers seated with seat belts fastened and
seats in upright position (at least 4 rows from the suspect device).
- If time is critical, and there is a risk of explosion and action is not taken to
minimize the risk, attempt to move the suspect device to the Least Risk
Bomb Location (LRBL) in the aircraft
LEAST RISK BOMB LOCATION - All Aircraft Types
AFT RIGHT CABIN DOOR

CABIN CREW MANUAL
4.25 AIRCRAFT SEARCH PROCEDURES:

If the Captain was informed of a bomb on board the aircraft during taxiing or Inflight,
he will ask for an assessment of the type of threat from ATC or OCC in Kuwait or
Station Representative, depending on the source of information. If the threat is not
specific, the Captain may decide to continue the flight or land at a suitable airport
for carrying out bomb search procedure. If the threat is specific to the flight, the
Captain will take necessary action and brief the Cabin Crew In-Charge to discreetly
search the cabin for any suspicious or unusual baggage in overhead bins toilets
etc...(Applicable if immediate landing was not possible i.e. more than 30 minutes)
Cabin will be divided into respective type emergency zones i.e.
Aircraft Type Number of Zones Cabin Crew Zone In Charge
Zone 1 : L1 – R1 R1
A320 2
Zone 2 : L3 – R3 R3
Zone 1 : L1 – R1 R1
Zone 2 : L2 – R2 R2
A330 4
Zone 3 : L3 – R3 R3
Zone 4 : L4 – R4 R4
Zone 1 : L1 – R1 R1
Zone 2 : L2 – R2 R2
B777-300 5 Zone 3 : L3 – R3 R3
Zone 4 : L4 – R4 R4
Zone 5 : L5 – R5 R5
The CCI will take the following actions:
- If PIC decides so, advise Cabin Crew to conduct the search using the applica-
ble Bomb Search Checklist Reference HY/RPT 11.
- All passengers should remain seated with all cabin baggage held in their laps.
- Cabin Crew should start a systematic search of the aircraft. Each Cabin Crew
to check respective zone & side as follows :
1. All areas accessible during flight should be searched (cabin, lavatories, gal-
leys, etc.)
2. Check all overhead bins, stowage compartments, galley trolleys, stowage’s,
containers, toilets &toilet stowages, Cabin seats, seat pockets under seat,
life jackets compartment, Doghouses and other Cabin stowage areas.
3. Look for “foreign” objects to the aircraft and not belonging to anyone
onboard
4. Check all equipment for tampering: Determine if everything is in its place
and nothing has been added.
5. Search shall be thorough. Special attention should be directed to areas of
passenger access such as overhead bins, seat pockets, toilets, doghouses
and any other open areas.
6. Remember there is no set appearance for a bomb. Any suspected items
should be given utmost importance.
7. If a suspect item is found, the search process should continue until the entire
aircraft is completely searched (there could be more than one device)
If a Bomb or suspect device is located
- Notify CCI who in turn shall inform the PIC.

CABIN CREW MANUAL
- Clear the immediate area move passengers as far away from the location of
suspect item as possible
- KEEP all passengers seated with seat belts fastened and seat backs and tray
tables in upright position (at least 4 rows from the suspect device).
- CHECK discreetly for Explosive Ordnance Disposal (EOD) expertise person-
nel on board.
- If time is critical, and there is a risk of explosion if action is not taken to mini-
mize the risk, attempt to move the suspect device to the Least Risk Bomb
Location (LRBL)
- Prepare least risk location. All Aircraft Types: Aft Right Cabin Door
- Collect and stack hard luggage to a height of mid-door
- Gather blankets and soak in non-flammable liquid
- Place 10 in/25 cm of wet blankets on the base of luggage
- Move the suspect item and place on top of blankets. (to move suspect item,
slip emergency information card under it and lift with card; carry the item in
the same attitude which found)
- Surround suspect item with wet blankets (at least 10 in/25 cm on all sides)
- Fill remaining area up to the ceiling and out to the aisle with soft material
- Secure pile with neckties, belts, pantyhose
- Move passengers as far as possible away from relocated suspect item.
- After landing evacuate the aircraft through exit away from the suspect item
- Disarm door mode selector.
- Move portable oxygen cylinders from the suspected item vicinity.
DON’T
- Don’t cut any string or tape
- Don’t open any closed containers which are suspected
- Don’t disconnect or cut any wires or electrical connections
DO
- Keep device exactly in place & attitude in which it is found if the aircraft is still on the
ground
- Stabilize it in position and immobilize for descent/landing
- Reduce potential for fragmentation and fire by carefully placing wet blankets and pillows
around the device
- Place an additional thin single sheet of plastic over the bomb

CABIN CREW MANUAL
4.26 Oxygen Cylinders

Portable Oxygen Cylinders are provided in the cabin and cockpit at convenient lo-
cations for therapeutic and Cabin Crew use in post decompression situation.
In the cockpit a single type of oxygen bottle with full face mask attached is intended
for use as protective breathing equipment during fire and emission of smoke or
noxious gases. While 2 types of Oxygen cylinders are available in the cabin.
Continuous Flow Outlets Capacity (310 liters / 11 Cu. Ft): designed for First Aid and
decompression purposes but not whilst firefighting.
i) 'HI' outlet - 4 liters per min(to be used for medical purposes) delivers oxygen
for approximately 78 minutes when bottle is fully charged.
ii) 'Lo' outlet - 2 liters per min(to be used by crew for walk-around following a
decompression) delivers oxygen for approximately 155 minutes when bottle
is fully charged.
iii) One demand regulator- 7 liters per min designed to be used with full face
mask for protection against smoke and fumes not for therapeutic purpose.
It delivers oxygen only when the user fixes mask on face properly and in-
hales oxygen with a deep breath.
OXYGEN BOTTLE USE & CHECK
O2 Bottles Check (all types)

- Pressure Gauge reading 1800-2000 psi.
- Proper mask available
Operation:
- To open, rotate On / Off Valve anti-clockwise
- To close, rotate clockwise.
Children & Adults:
- Check that the mask is properly connected (HI)
- Remove greasy substances from the passenger’s face.
- Place passenger in a comfortable position.
- Slowly open the oxygen value using the ON-OFF valve.
- Confirm oxygen flow by pinching the neck of the mask.
- Place mask over nose and mouth with the restraining band around the
head.
- Pull the ends of the band until the mask is held comfortable secure.
Press the metal strip over the nose so that the mask fits the face (if in-
stalled).
- The passengers should breathe normally.
Infants:
- Administer oxygen to an infant as to an adult (above) with these excep-
tions: Use the HI outlets only. Seal off the two breather holes on each
side of the mask with tape (the loose fit of the mask on an infant's face
provides for adequate oxygen dilution).
- Slowly open the oxygen valve using ON-OFF valve.
Precautions While Using Oxygen

CABIN CREW MANUAL
- Oxygen must not be used near a spark, a flame or lighted tobacco.

- No person may smoke within 10 ft. or within 3 adjacent rows of a person being administered oxygen
(if it is a smoking flight.)
- Pax and the oxygen equipment must not restrict access to any emergency exit or aisle.
- Preferably, a Cabin Crew should remain with passenger using oxygen. However, the pax may be
left alone if the bottle is secured by placing the strap over the seat back adjacent to the patient.
- Mineral-base oil (used in some cosmetic and lip balms) must not come in contact with oxygen and
should be cleaned before administering oxygen (portable only).
- When portable oxygen is no longer being used, the oxygen supply valve is to be closed to preserve
the remaining oxygen supply and reduce hazard of fire.
- When used for first aid, Oxygen bottles should not be depleted below 500 PSI which must
remain for use as crew walk-around emergency supply.
Used Oxygen Bottles
- Used O2 bottles must be visibly tagged and stowed.
- Before the end of the flight, the Deck Crew should be advised of the number and location
of O2 bottles used to record necessary information in the "A/C Maintenance Log".
Oxygen Masks
- Oxygen masks are available in the cabin above each passenger seat
- One extra oxygen mask is available in every block of seats for infant use.
- Only one infant per grouping of seats is acceptable.
- Oxygen masks are also installed in each lavatory and each Cabin Crew station.
To Use:
- Pull Mask to allow oxygen to flow into it.
- A green flap appears in the flow indicator when oxygen is flowing.
- O2 generator duration as per FCOM dated 13th MAR’18: 22 mins for A320-214/B777-
300/A330, 13mins for A320-212. B747 has a cylinder.
- A temperature plate indicates yellow when generator is not used and black when it has
been used. Also, pink not used, and blue used in A340 VIP.
- To open the mask compartment, use MRT – pin end / sharp object in Boeing.
4.27 DECOMPRESSION
DECOMPRESSION
1. Immediately stop whatever you are doing and grab nearest oxygen mask.
2. Secure yourself. Assist in donning mask for adjacent seat occupant.
REMAIN SEATED UNTIL INSTRUCTIONS GIVEN FROM COCKPIT CREW
Grab nearest Oxygen cylinder & MRT& Walk in the cabin
Check passengers in cabin and lavatories and ensure they are using oxygen
Manually drop mask if same have not dropped. Assist passengers in need; give
supplemental oxygen from portable cylinder if needed. Use 4L/min outlet with nor-
mal mask
Inform CCI of any abnormalities, pax injuries, cabin damages etc
CCI to inform the Flight Deck
Note: Activated oxygen generators produce heat up to 204 C which may cause some smoke and a burning
odor. Passengers may feel heat caused by active generators. Generator housing unit is made to withstand
heat and there is no danger of fire.
4.28 FIRE FIGHTING:

CABIN CREW MANUAL
FIRE FIGHTING PROCEDURES
1- Immediately attack the fire with nearest appropriate fire extinguisher.

Aim at the base of the flames at the near edge and bottom of the fire first and
then progressing forward and upward. Move the discharge nozzle slowly with
a side-to-side sweeping motion.
2- AnotherCabin Crew to Simultaneously inform Deck Crew
Keep Captain informed, maintain continuous communication and specify:
• Location of fire, amount of fire or smoke
• What action has been taken, Fire is extinguished or not
• General situation in the cabin, passengers, first aid needed etc.
3- Remove electrical power from the affected area.
4- Bring additional firefighting equipment: Smoke Hood, portable oxygen cyl-
inder, Full Face smoke mask (PBE), Firefighting Gloves. Crash axe and Fire
extinguisher.
5- If the fire is not immediately extinguished, remove all portable oxygen
cylinders, aerosols, pressurized equipment, passenger baggage etc.
from the vicinity of the fire.
6- Reseat passengers if needed and reassure
7- In case of excessive smoke
a. Request smoke evacuation procedures by the Cockpit Crew.
b. Continuously observe passengers for signs of panic and take additional ac-
tion if needed.
c. Relocate passengers away from the area of severe smoke and fumes.
d. Administer oxygen via portable oxygen bottle to any passengers experienc-
ing respiratory difficulties due to smoke and fumes.
e. Instruct passengers to breathe through wet towels or handkerchiefs wetted
with water or other appropriate materials.
Note: Passenger oxygen masks should not be deployed.
8- When the fire is extinguished and fire is turned to Type ‘A’ (e.g. by re-
moving electrical power), a water fire extinguisher or other cooling liquid
should be used prevent re-ignition.
a. The steam from water extinguisher is relatively narrow and should be care-
fully directed into each burning portion to avoid waste. A finger or thumb
placed on the nozzle will create a wider spray pattern.
b. All burned material should be thoroughly soaked with water and may need
to be broken apart to completely extinguish the fire.
9- Inspect adjacent areas to ensure that the fire has not spread.
LAVATORY FIRE

CABIN CREW MANUAL
In addition to general cabin firefighting procedures Cabin Crew should accom-

plish the following procedures.
Feel the lavatory door from the back of your hand:
1. If the door is cool:
a. Open door carefully and identify type and location of fire and fight the fire.
b. If fire is in waste container thoroughly douse the area with water.
c. If trapped towels or cups are burning in the waste chute or container, open
waste disposal door and discharge extinguishing agent directly into the chute.
d. If smoke is emerging from any hinged access panels, quickly open the panel
to gain access to the fire.
2. If the door is hot:
a. Open door partially using firefighting gloves and immediately discharge Halon
fire extinguisher and close the door back. After a time gap, open the door
carefully and identity type and location of fire and fight the fire.
b. If door cannot be opened, use a crash axe to chop a small hole in the upper
part of the door just big enough to receive a fire extinguisher nozzle.
c. Insert a fire extinguisher, preferable Halon, into the hole and release the entire
contents of the extinguisher.
d. If needed, discharge additional extinguisher into the same hole
COAT CLOSET FIRE

Closets with curtain:
1. Immediately extinguish flames with extinguisher.
2. Remove coats and other contents that are not burning to gain access to fire
remote areas of the closet.
3. If fire is extensive, put on additional heat-resistant clothing, preferably made
of wool, to minimize exposed skin areas. Don the smoke hood and put on the
firefighting gloves.
4. Carefully check if flames have been extinguished and thoroughly douse the
burned material with water.
5. Monitor the closet walls and door for hot spots.
Closets with doors:
1. Feel the closet walls and door for hot spots.
2. If the walls and door are cool:
a. Open and immediately knock down flames with, extinguisher.
b. Remove coats and other contents that are not burning to gain access to fire
in remote areas of the closet.
c. If fire is excessive, put on additional heat-resistant clothing, preferably made
of wool, to minimize exposed skin areas. Don the smoke hood and put on
the firefighting gloves.
d. Carefully check if flames have been extinguished and thoroughly douse the
burned materials with water.
e. Monitor the closet contents to ensure the fire remains out.
3. If the walls or door are hot

CABIN CREW MANUAL
a. Open door partially using fire fighting gloves and immediately discharge a
Halon fire extinguisher and close the door back. After a time gap, again
open the door carefully and identify type and location of fire and fight the
fire.
part to the door just big enough to receive a fire extinguisher nozzle.
c. Insert a fire extinguisher, preferably Halon, into the hole and release the
entire contents of the extinguisher.
d. If needed, discharge additional extinguishers into the same hole
e. Seal any space at the base of the closet walls with blankets of heavy cloth-
ing.
f. Carefully check if flames have been extinguished and thoroughly douse the
burned materials with water.
g. Monitor the closet contents to ensure the fire remains out.
GALLEY FIRE
1. Remove electrical power from the galley by pulling the master breaker on the
breaker panel or pull circuit breakers.
2. Extinguish the fire using the appropriate handheld fire extinguisher.
3. Inform flight crew and maintain continuous communication.
4. Galley power should not be reconnected without Flight Crew permission.
CLOSED CONTAINER (e.g., oven, meals trolleys, containers, etc.)
a. Open door partially using firefighting gloves immediately discharge Halon fire
extinguisher and closes the door back. After a time gap, open the door care-
fully and identify type and location of fire and fight the fire.
part of the door just big enough to receive a fire extinguisher nozzle.
c. Insert Halon fire extinguisher, into the hole and discharge the entire contents
of the extinguisher.
d. If needed, discharge additional extinguisher into the same hole.
FIRE NEAR PASSENGER SEAT
1. Move passengers and their hand baggage away from fire.

2. Remove oxygen cylinders / pressurized equipment.
3. Close passenger air outlet.
4. Combat fire with appropriate fire extinguisher.
5. Inform Flight Crew and maintain continuous communication.

CABIN CREW MANUAL
4.29 AIRCRAFT EMERGENCY EQUIPMENT

The emergency equipment section describes the equipment and systems which are
essential to the safety of passengers and crew on board the aircraft.
All emergency equipment shall be checked before each flight or whenever there is
a change of cabin crew. These checks shall be recorded on the emergency equip-
ment checklist distributed by the Cabin Crew In charge at the beginning of every
flight. Any discrepancies shall be reported to the CCI for necessary rectification ac-
tion. Malfunctions noticed during the flight shall also be reported to the CCI to report
in the CDL and passed to the Deck Crew for necessary transfer to the aircraft Tech-
nical Log Book kept in the flight Deck.
Each Cabin Crew is responsible for his station and the emergency equipment avail-
able at each station.
4.29.1. HALON FIRE EXTINGUISHER
Halon Fire Extinguisher:Red in colour with discharging nozzle. There are two types
of Halon fire extinguishers. Halon 1211 and Air Total Halon
Use: On all classes of fire.
Check
1. Validity label.
2. The pressure gauge indicator is in the green band range.
3. The safety pin is firmly in place and sealed.(for Halon 1211)
and seal of safety catch must be unbroken(for Air Total Halon)
Operation
1. Grasp unit and
• Pull safety pin from lever and handle (for Halon 1211)
• Pull black safety catch with thumb only when at the site of
fire(for Air Total Halon)
2. Hold unit upright with hand under handle and thumb on top lever.
3. Keep safe distance from fire (between 6 to 10 ft)
4. Aim nozzle at base of fire (at flames or smoke).
5. Press lever downwards.
6. Move nozzle from side to side across fire if necessary. Fight the fire with side to
side sweeping motion to erase the flame.
General Cautions:
• The concentrated agents, or the by-products created by the heat of the fire, are toxic when
inhaled. It is recommended that a smoke hood or an oxygen cylinder with full face mask is
used when fighting a fire. Close proximity to the fire and inhalation of vapour or gas should
be avoided when no mask is worn, because the gas may cause irritation of the eyes and
affect respiratory organs.
• Do not get too close as the discharge stream may scatter the fuel's source When the ex-
tinguishing agent comes in contact with the fire, the fire will flare and appear to grow larger.
Don’t' panic. This condition is a normal and temporary reaction before the agent suppresses
the fire.
• After fire is out, always carefully watch for "Flashback".
• When fighting fires on solid combustibles, apply extinguishant in sharp bursts.

CABIN CREW MANUAL
4.29.2. WATER FIRE EXTINGUISHER(H2O):

Use: Ideal on material fire. DO NOT USE on elec-
trical or petroleum fire. If liquid is spilled on the
skin or eyes, the area should be washed with wa-
ter. Anti-freeze compound has been added to the
water which makes it unfit for drinking.
Check: Seal and validity label.
Operation
1. Turn handle (clockwise) as far as possible.
2. Press down lever.
3. Aim at base of fire, Move nozzle from side
to side across fire if necessary. Fight the fire
with side to side sweeping motion to erase
the flame.
4.29.3. LAVATORY FIRE EXTINGUISHER

• An automatic built in fire extinguisher is located under the sink in each lavatory
above the waste container. It automatically discharges when the temperature ex-
ceeds 71 C.
• The extinguisher discharges Halon through one heat activated outlet tube. The dis-
charge tube melts and the extinguisher discharges completely towards the waste
disposal container within 3 to 15s.
• The temperature indicator changes from grey to black in some aircrafts, in others
green indicator to red.

CABIN CREW MANUAL
4.29.4. SMOKE HOOD– PROTECTIVE BREATHING EQUIPMENT (PBE)

Use: PBE is portable breathing equipment used for firefighting, smoke filled envi-
ronments and could also be used in the event of rapid decompression. It protects
users from harmful smoke and carbon.
Note:
1. The PBE is normally packed in aluminized vacuum
sealed bag to prevent degradation of CO2 absorption's
system.
2. It gives oxygen for 15 minutes.
3. Once activated, it cannot be stopped.
Check:
1. Indicator green.
2. Seal intact.
3. Validity label.
Donning
1. Check that the "good condition" display
indicator is not showing red and grasp the
box by the handle.
2. Pull strongly on the fastening to break the
seal and open the cover.
3. Pull strongly on the part of the hood stick-
ing out of the box until the hood and box
separate. The sachet is automatically
opened during the action.
4. Take the hood out of the sachet.
5. Separate the black collar seal located un-
der the hood by placing thumbs on the or-
ange arrows.
6. Don the hood and breathe normally. The
hood is now operational.
Note:
1. A slight noise is heard by the wearer is due to the flow of oxygen.
2. Normal operating temperature inside the hood rises gradually (depending on the effort made)
and can reach 40°C at the end of use.
3. Do not smoke or become exposed to fire or flame immediately after removing as hair will be
saturated with oxygen.
4. While donning, female users should ensure no part of hair protrudes through the neck seal.
5. Smoke hoods are designed to enable crew to don the mask within 10 seconds.

CABIN CREW MANUAL
4.29.4.1 PROTECTIVE BREATHING EQUIPMENT (SMOKE HOODS) – NEW FLEET

Smoke hoods are installed in the passenger cabin. The smoke hoods provide an oxygen
supply and smoke protection, and are to be used when fighting a fire. The preflight check
for Smoke Hood is to check validity date (by adding ten years from manufacturing date).
The smoke hood is placed over the head and, when activated by a starter lanyard, pro-
vides approximately 15 minutes of oxygen. Detailed operating instructions are
Step 1: Grasp red access handle and pull forcibly to disengage the cover. Locate
red I.D. tag and pull sharply to tear open vacuum-sealed bag.
Step 2: Pull PBE out of vacuum-sealed bag and shake hood to open
Step 3: Place both hands inside the neck seal opening with palms facing each other
and PBE visor facing downward with the KO2 container resting on top of hands.
Step 4: With the head bent forward, guide the PBE neck seal over the top of the
head and down over the face using the hands to shield the face and glasses from
oronasal mask cone.
Step 5: With both hands, grasp the adjustment straps at the lower corners of the
visor and pull outward sharply to actuate the starter.
Step 6: With the straps still in hand and head bent forward, pull backward to secure
the oronasal mask cone high on the nose for a tight seal.
Step 7: If wearing glasses, you may adjust the position of the lenses to rest on top
of the oronasal mask cone by moving the sides of the frame through the hood fabric.
Do not attempt to adjust through the neck seal as this will result in infiltration of the
surrounding atmosphere into the interior of the hood
Step 8: When the neck seal is positioned at the neck and the KO2 canister is resting
on the nape of the neck, remove the hands, checking to see that clothing is not
trapped in the seal and hair does not protrude between the seal and the neck. Pull
the protective neck shield down to cover the collar and upper shoulder area.
Note:If the starter candle fails to activate when the adjustment strap is pulled, additional
sharp pull on the strap may be sufficient to dislodge the lanyard pin and actuate the device.
REMOVING: Follow steps below:
Step 1: Go to safe area away from immediate contact with fire or open flame and/or
toxic fumes.
Step 2: With both hands, reach for the two lower corners of the visor area and push
forward on the metal tabs of the adjustment strap buckles to release the strap ten-
sion.
Step 3: Place both hands under the neck seal in forward area and pull up, guiding
the oronasal cone and neck seal over the face/glasses until PBE is clear overhead.
Step 4Place the expended PBE in a safe place to cool away from fire or exposure
to water.

CABIN CREW MANUAL
4.29.5. SMOKE GOGGLES

Use– Smoke Goggles are used for protection from fumes or
smoke along with quick release oxygen masks installed in cock-
pit. When fitted on, the small tubes should be inserted into the
oxygen mask to prevent moisture being created on the goggle
screen. In the event both smoke goggles & quick release oxygen
masks are used, smoke goggles should normally be worn after
donning the oxygen mask.
Check – Availability.
Note: In some aircraft types the quick release oxygen mask has build in smoke goggles.
4.29.6. FIREFIGHTING GLOVES

Use – Are used to protect hands, when combating fires or when handling hot
objects.
4.29.7. CRASH AXE

Use – The crash axe is intended for use in emergencies and for
breaking and cutting inside the aircraft. The handle of the crash
axe is insulated to withstand 24,000 volts.
4.29.8. FLOOR PROXIMITY LIGHTING – Exit Path Lighting

All aircraft are equipped with aisle path lighting which is located on the floor in the
left and right aisles, two path lights in each aisle. Should cabin visibility be im-
paired, the exit path will be illuminated. White lights lead to red lights which indi-
cate you have reached or are near an emergency exit location.
4.29.9. SAFETY LEAFLET CARDS

Use: Safety Cards are located in each passenger seat pocket. It provides pas-
senger with a quick reference of the safety regulations and features of the specific
aircraft type. Passengers should be made aware of the availability of the said
cards during pre-flight safety demonstration.
Check: When conducting the pre-take-off equipment checks on ground before
every departure the Cabin Crew should ensure the availability of the Safety Leaflet
in the passenger’s seat pocket. In case of non-availability of the same, the Cabin
Crew should immediately inform the CCI to liaise with the Cabin Appearance staff
to avail the same before departure. Passengers should be made aware of the
availability of the said cards during pre-flight demonstration.
4.29.10. EMERGENCY FLASH LIGHT (EFL)

The Emergency Flash Light is a self-powered high intensity light that is designed for instal-
lation at or near Crew Members stations to provide them with a readily accessible light in
case of Emergency Evacuation.

CABIN CREW MANUAL
The Flash Light is a self-powered, high intensity flash light of rugged construction and is
waterproof.
Emergency flashlights found in the aircraft may be of two different types:
1. With ON-OFF Switch.
2. Automatic Switching.
4.29.10.1 EFL WITH ON-OFF SWITCH(A320-212)– There are two different versions of EFL
available on board.
Check - Move the sliding switch to an intermediary position (between ON and OFF) and
press the button. EFL should light up.
Note: Sea Light EFL has ON + OFF position. Press the ON button. EFL should light up.
4.29.10.2 EFL WITH AUTOMATIC SWITCHING (applica-

ble on the A320-214/A330)
Check
Battery condition may be checked by observing the
red battery condition light for continuous flashing. The
battery condition light will flash continuously at the rate
of 20 flashes per minute (once every 3 seconds) as
long as the battery has adequate reserve power to op-
erate the flashlight.
Operation
A magnetic switch is activated when the light is re-
moved from the holding bracket, thereby ensuring that the light is always turned on
when removed for emergency purposes. The light does not have an external switch.
To switch OFF the light, the bottom cover should be
opened and the plugs should be disconnected.
4.29.10.3 EFL WITH AUTOMATIC SWITCHING (applica-

ble on the B777)
Check
Battery condition may be checked by pressing the
black button, green light will blink which is available to
the right of the black button.
Operation
A magnetic switch is activated when the light is re-
moved from the holding bracket, thereby ensuring that
the light is always turned on when removed for emer-
gency purposes. To save the battery open the cover
located in the bottom and remove the battery.
Note: EFL installed in aircraft is meant for use during
emergency and not for carrying out routine safety checks.
4.29.11. EMERGENCY LOCATOR TRANSMITTER

CABIN CREW MANUAL
All aircraft are equipped with an ELT Emergency Locater transmitter with a water-
activated battery; that provides a homing signal by transmitting distress signals sim-
ultaneously on frequencies:
121.5 MHz– Civil distress frequency.
243.0 MHz–Military distress frequency.
406.0 MHz – Satellite.
USE: To transmit in code the interna-

tional distress signals automatically.
CHECK: Validity label.
EMERGENCY LOCATOR TRANSMITTER

(ELT) SYSTEM: A330 Aircraft
One ELT system is on board of the A330 aircraft and has these components:
1. Emergency Locator Transmitter (ELT) beacon: The ELT beacon is installed in
the AFT cabin area, above the RH ceiling panel in a support assembly. The
support assembly, holds the ELT beacon in position with a strap assembly.
2. Remote Control Panel (RCP): The RCP is installed in the cockpit area on the
cockpit overhead panel.
3. Antenna: The antenna is installed on the upper external fuselage in the AFT
aircraft area, just forward of the vertical stabilizer.
Operation of the Emergency Locator
Transmitter (ELT) System:
The ELT system operates in three con-
figurations: Automatically or Manually
or by removal of the ELT beacon from
the support assembly.
Automatic Operation:
Automatic operation occurs, when the
G-switch detects an impact and the
ELT system starts the transmission.
The RED LED at the ELT beacon
comes ON.
Manual Operation:
Manual operation occurs when you operate the ON/OFF/ Test/Reset Toggle Switch
to the ON position on the RCP. The RED LED and the aural indicator indicate ELT
beacon activation.
From the ELT Beacon
a. Get Access Remove the RH ceiling panel:‐ Release the STUDS. ‐ Pull the CEILING
PANEL down and in the outboard direction until it is free of the BRACKET.
b. Place the ON/OFF/ARM Toggle Switch on the panel of the ELT Beacon unit to the
ON position.
Disconnection of the ELT Beacon:

- Set the ON/OFF/ARM TOGGLE SWITCH of the ELT beacon to the OFF position.

CABIN CREW MANUAL
- Remove the material between the ANTENNA CONNECTOR and ANT CON-
NECTOR of the ELT beacon with a non-metallic scraper. Disconnect the ANTENNA
CONNECTOR from the ANT CONNECTOR of the ELT beacon.
- Disconnect the CONNECTOR from the RCP CONNECTOR of the ELT beacon. ‐
Hold the ELT beacon, disengage the STRAPS.
- Be careful with the WHIP-ANTENNA, when you remove the ELT beacon from the
SUPPORT ASSEMBLY.
- Remove the WHIP-ANTENNA from the ELT beacon. ‐ Connect the WHIP-AN-
TENNA to the ANT CONNECTOR.
3. Activation‐ Set the ON/OFF/ARM TOGGLE SWITCH of the ELT beacon to the ON
position.
4. Operation:
- Operation on Raft:Do not put the ELT beacon into the water.
- Operation on Land: Look for an area clear of obstruction such as trees.Choose the
highest point for the best transmission.
A330 - EMERGENCY RADIO BEACON
1. Front plate
2. Activation/identification module
3. Identification plate
4. Part number and serial number
5. Red Light Emitting Diode (LED), indicates beacon action
6. Toggle switch (ARMED/OFF/ON) to activate the beacon
7. Antenna
8. TEST pb
9. Fastening bows
Operation in the Water

10. Unwind the lanyard beginning with the snap hook.
11. Connect the snap hook with the lanyard securely to the raft.
12. Activate the beacon by switching the beacon’s ARMED/OFF/ON toggle switch (6)
to the ON position. In the ARMED position beacon will be activated automatically
by water contact.

CABIN CREW MANUAL
13. The red LED (5) goes ON steady state and indicates that the beacon works.
14. To improve the transmission power, pull out the antenna (7) into upright position.
Operation on the Land
1. Look for an area clear of obstructions such as trees.

2. Choose the highest point for best transmission.
3. Activate the beacon by switching the beacon’s ARMED/OFF/ON toggle switch (6) to
the ON position.
4. The red LED (5) indicates that the beacon works.
5. To improve the transmission power, pull out the antenna (7) into upright position.
6. Place the beacon at the previously chosen place.
Self-test of the Beacon
CAUTION:A 5-second real signal is transmitted on the two frequencies (121.5 and 243
MHz) during the self-test. The nearest control tower may need to be informed about
the test. Note: This type of transmission is not considered as a false alert when made
during the first 5 min of each hour. If possible, make the tests during this time.
1. Push the TEST Pb (8).
2. After 3 s of silence, the red LED (5) comes ON and a buzzer sounds for about 6 s
(self-test duration).
3. Result of the self-test: ‐ O.K.: The red LED (5) comes ON for 10 s ‐
4. Not O.K.: The red LED (5) flashes for 10 s.
EMERGENCY LOCATOR TRANSMITTER (ELT) SYSTEM: B777-300 Aircraft
The instructions for operation of the ELTs installed with each Door 1 Left and Door 1
Right slide/rafts are included on a permanently attached tag on the ELT antenna. The
instructions are repeated as follows:
Operation:
• This beacon AUTOMATICALLY ACTIVATES when raft is floating in water. Insure
Led located on transmitter is Flashing. If Led is not flashing, follow the instructions
below:
For MANUAL activation, PULL OUT battery switch pin, and TOUCH contact pads
located at antenna base with finger.
To turn unit OFF, INSERT battery switch pin into battery switch
Another type of Emergency Locator Transmitter

CABIN CREW MANUAL
To Activate in Ditching :
- Unroll free end of cord at top of Emergency locator transmitter
- Tie cord to raft
- Make sure switch located at bottom is showing “ARM”
- Throw ELT in water or brake the tape holding the antenna allowing antenna
to point upwards,place in water
To Activate on Land :
- With hand over antenna , brake tape holding the antenna and allow antenna to deploy
to
upward position
- Rotate the switch knot located at the bottom to the “XMT” transmit position
- Secure the ELT in a clear location in the up right position
- ELT activation is indicated by a continuously blinking light at the base of the antenna
To deactivate :
Rotate the switch knob located at the bottom of ELT to the “OFF” position

CABIN CREW MANUAL
4.29.12. MEGAPHONE ( Battery operated with volume control)

Use: During an emergency to aid voice communications with
passengers or rescuers. Megaphone may be used as an alter-
native to inoperative PA.
• Hold the megaphone up; assure that upper lip is touching the
microphone; Press the "PUSH-TO-TALK" push-button;
• Point the megaphone towards the PAX, and then speak slowly
in a strong assertive voice.
Check: Validity & secure

Crew Responsible to Collect Emergency Equipment:
Item A320 A330 B777-300
Purser Purser Purser
Megaphone
R3 R4 R5
Emergency R1 R1
L3
Transmitter L4 L5
Note: Additional Cabin Crew to collect other emergency equipment as deemed necessary
according to emergency type.
4.29.13. LIFE JACKETS:

The life jacket is a lifesaving equipment designed to hold the body afloat in the water at
a reclining angle with the head well above the surface. It is to be inflated just before
leaving the aircraft. If a life jacket is inflated inside the aircraft, it could hamper the wear-
er's use of an emergency exit. If the cabin is partially submerged, exiting the aircraft
with an inflated vest may be impossible.
With a fully inflated life jacket boarding the life raft is difficult and the ability to swim is
reduced. The best swimming strokes are the side, breast and elementary back strokes.
All types of life jackets are yellow.
Life Jacket Demo shall be conducted on all flights and aircraft regardless of the flight
destination. In case of non-availability or failure of the IFE system, life jacket safety
demo should be conducted manually.
One life jacket is provided onboard each aircraft for each passenger and cabin crew in
additional to spare life jackets distributed in the cabin of each aircraft type. For easy
accessibility, Life jackets are stowed under each passenger’s seat or Cabin Crew jump
seats and can be easily accessed from the person individual seating positions.
All life jackets are equipped with an automatic marker light that illuminate when the life
jacket is immersed in water in addition to an attracting attention whistle.
CHECK: Validity Label.

CABIN CREW MANUAL
Operating Instructions:
For Adults
1. Remove jacket from valise under your seat and unfold.
2. Pass it over head.
3. Pass tapes around the waist, cross them and
bring them to the front. Tie tapes securely in a
double knot under the jacket.
4. Inflate by pulling red toggle sharply down-
wards. It can be inflated or topped up by blow-
ing into the mouthpiece.
5. There is a whistle for attracting attention.
6. The light will illuminate as soon as battery is
immersed in water, the battery has a duration of 20 hours.
For Children
1. Inflate the life jacket.
2. Pass over head.
3. Pass one tape between the legs crossing with
the second behind the body.
4. Tie over the inflated life jacket.
Infant Life Jacket; Operating Instructions:
1. Inflate the life jacket.
2. Pass over head.
3. Pass center tape between the legs and the main tapes crossing behind the body
passing through the loops of the center tape.
4. Tie tapes securely in a double knot under the jacket.
To Use As an Emergency Water Container (Spare Life Jackets)
1. Cut the top part of the oral inflation tube &
2. Operate CO2 bottle – (CO2 will disperse through oral inflation tube).
3. Fill with water 2/3 capacity (total capacity is approximately 3 gallons).
4. To assist floatation buoyancy, orally inflate.
5. Bend over inflation tube and secure with whistle cord.
4.29.13.1 DUAL CHAMBER LIFE VEST (Applicable on the New Fleet A330 & B777-
300)
The life vests consists of: ‐ A dual chamber attached to a harness securing the life
vest to the wearer ‐ Two carbon dioxide cylinders attached to the manual inflation
systems ‐ Two oral tube inflation systems ‐ A light system assembly and a battery
attached to the harness ‐ An optional whistle.

CABIN CREW MANUAL
Operation:
1. Remove the life vest from its pouch and unroll the life vest.
2. Place the life vest over the head and pull it down around the neck.
3. Wrap the harness around the waist and pull them to the front.
4. Close the buckle. To adjust the harness pull on the loose end.
5. Pull the red inflator tags to inflate the life vest outside of the aircraft.
CHILD/INFANT DUAL CHAMBER LIFE VEST:

Each Child Life Vest shows the instruction for its use:
1. Grasp the poly bag and tear the pull-tab free of the bag, thus opening the sewn end.
2. Hold the child life vest on each side of the neck opening and put the head through the
opening.
3. Place one child's leg over waist belt harness loop and pull the harness-adjust-tab so
that this strap is snug but not tight.
4. Run the waist belt harness around back of the child's waist and back to the front.
5. Hold the buckle ends: WARNING Danger of finger clamping by closing the buckle! Close
the buckle below the life vest.
6. Pull the harness-pull-tab to tighten snugly.
7. Inflation: Pull the red JERK TO INFLATE tags to inflate the buoyancy chambers with the
gas inflation system.
8. With the ORAL INFLATOR system you can inflate the life vest yourself. Inflation is done
by blowing into the end of the tubes by mouth.
9. If more or less pressure in the life vest is necessary, use the ORAL INFLATOR system.

CABIN CREW MANUAL

CABIN CREW MANUAL
4.29.14. RESUSCITATOR
The purpose of the resuscitator is to provide a mechanical means of aiding passen-
ger who are suffering from respiratory difficulties. If breathing has stopped, it can
be used instead of mouth to mouth respiration.
1. Check: Seal, Validity label.

2. Operation
1. Lay passenger on ground
2. Tilt head back.
3. Ensure air passage is not blocked.
4. Apply mask firmly to face, with narrow end on bridge of nose.
5. Hold mask firmly against face with thumb and index finger keeping chain and
head back with other three fingers.
6. Inflate lungs by squeezing bag with other hand and watch chest rise.
7. Release - and let victim exhale. Bag will refill for next inflation.
8. Continue repeating 3 & 4times until patient breathes naturally.
3. Use Of Resuscitator With Supplemental Oxygen

When available, oxygen added to the air delivered by the resuscitator is fre-
quently of benefit. A supplemental oxygen connection is located on the resusci-
tator valve. A regulated and metered oxygen source can be attached to the re-
suscitator by slipping 3/16” to 1/4" supply tubing over the connection nipple.
During exhalation, oxygen will be drawn into the bag along with fresh air. The
percentage of oxygen in the volume of air contained within the resuscitator bag
is increased. This oxygen-enriched air will be delivered to the patient when the
bag is squeezed during insufflations.
Oxygen Concentration may be increased in Two Ways

i) By increasing the gas flow-rate some increase in oxygen concentration will
be observed. Increasing the gas flow-rate will, however, have less effect than
slowing bag recovery time.
ii) By releasing the bag more slowly, the highest oxygen concentration can be
achieved. As more time is allowed for the bag to regain its shape, more ox-
ygen will be drawn inside the bag, resulting in an enriched mixture delivered
on the next insufflations.

CABIN CREW MANUAL
4.29.15. SLIDE-RAFT - Life RaftsDescription

RAFT COMPARTMENT
Slide-Raft Inflation
If automatic inflation fails, pull the red man-
ual inflation handle located in the girt ex-
tension of the slide/raft. (Handle is always
located on the right hand side)
Slide-Raft Disconnection
1. Lift Flap
2. Pull Manual Release Handle
3. Cut Mooring Line
4.29.16. SURVIVAL KIT ITEMS

The Survival Kit pouch is stowed in the container where slide-raft is contained. When
the slide-raft is disconnected from the airplane in a ditching situation, the kit will be
found floating in the water. It can be hauled into the raft.
RAFT COMPARTMENT SURVIVAL KIT FIRST AID SUPPLIES
- Day and Night Flares
- Flash Light
- 1" Band Aid 32
- Signal Mirror
- Antiseptic Swabs 20
- Canopy - Whistle
- Ammonia Inhalants 10
- Hand pump - Sponge
- 2" Sterile Bandage 12
- Heaving Line - Survival Manual
- 4" Sterile Bandage 2
- Mooring Line - 2 pints treated drinking water
- 4 0" Triangular Bandage
- Sea Anchor - Hole Plug/ Repair Plug set
3
- Survival Kit - Sea dye maker
- Burn Ointment 12
- Bailing Bucket
- Ophthalmic Ointment 6
- Water Purification Tablets
- First Aid Kit
1. A heaving line/ring is provided as a rescue aid which may be hand-thrown to persons

in the water who are unable to reach the raft.
2. Sea Anchor is used to control the drift rate/orientation of the slide-raft with respect
to the wind.
3. A hand pump to add air to either top or lower chamber of the slide-raft. The pump's
air fittings are clearly marked.
4. A locator beacon is located between the two chambers on the mid part of left side.
It transmits distress signals continuously for 48 hours on 121.5 and 243 MHzIt is
automatically activated when the antenna is submerged in the water. The beacon
can be manually activated by pulling the manual activation tab. When the beacon is
emitting, the base of the antenna blinks to indicate it is functioning.
5. A survival kit which satisfies minimum FAA requirements is packed against the pack
board, adjacent to the reservoir and valve assembly.

CABIN CREW MANUAL
6. A light-weight orange / yellow in colour canopy is provided as a protective shield

against various environmental conditions. It is stored in a bag tied to the raft. To
erect the canopy, spread the canopy lengthwise on the raft, but keep it doubled,
down the center of the slide-raft. Starting at the upwind end, pass the canopy over
the first canopy/pillar and tie it to the "Tie Down" patch/button. Continue with the
second, third pillar, and so on. The person sitting near the pillars will tie the canopy
to the pillars and sides.
Heliograph Mirror to use it :( Signaling Mirror)
Reflect sunlight from mirror into a nearby surface, raft,
hand, etc.
1. Slowly bring mirror up to eye level and look through
sighting hole. You will see a bright spot. This is the aim
indicator.
2. Hold mirror close to the eye and slowly turn and manip-
ulate it so that the bright spot is on the target.
3. Even though no aircraft or ships are in sight, continue sweeping the horizon, for
mirror flash may be seen for many miles, even in hazy weather.
Day/Night flares To Ignite signal:
1. Remove cap from end to be ignited.
2. Flip pull ring over signal rim.
3. Push ring down to break seal.
4. If seal doesn't break, push ring until it bends against case.
5. Flip bent ring back to original position and use as lever to
break seal.
6. Ignite signal by quick pull on ring.
7. Hold at arm's length 45" from horizontal.
8. If smoke signal flames, soak momentarily in water.
9. After using one end, douse signal in water to cool. Save for
use of other end if needed.
NOTE:
1. Raised Beads on the cap or on side of the flare identify night end.
2. Night end emits light that of a bright torch. Day end emits orange coloured smoke.
3. While igniting, keep it away from raft to avoid any damage to the raft.
4. Use flare only when rescue airplanes are sighted.
5. Use flare on downwind side of the raft.
Sea Dye Marker
Whenever rescue airplane is sighted or heard, take out the marker, tie it to the outside
lifeline, unwrap and release it into the water. The water all around the raft will be dyed
with deep green colour to increase the visibility of raft and orange colour canopy to
many miles. Its effect may remain conspicuous from 3 minutes to more than 3 hours.
Conserve by rewrapping when not in use. Use it only on the downwind side of the raft.

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CABIN CREW MANUAL

CABIN CREW MANUAL
4.30 320 - 212
4.30.1. EMERGENCY ZONES:

Emergency Zones Zone Distribution Zones Responsible
FWD Zone From Nose of Aircraft to J/C divider R1
AFT Zone From 1st E/Y row till aft of Aircraft R3
4.30.2. CABIN CREW COMPLEMENT:

Number of Crew Distribution
CCI (FWD J/Seat) – Responsible of door 1 L
R1 (FWD J/Seat) – Responsible of door 1 R
L3 (AFT J/Seat Left) – Responsible of door 3L
5
R3 (AFT J/Seat Right ) – Responsible of door 3R
L2 (AFT Centre J/Seat) - Responsible for over wing exits 2L & 2R (with
the help of able bodied pax)
Note: In case L2 – R2 are not carried, the passengers seated next to the overwing exits should be
briefed on the exit operation and use of escape slides.
4.30.3. EMERGENCY EXITS:

Exit Type Slide
4 main doors type I : 1L
Escape Slide - Single Lane
– 1R – 3L – 3R
4 overwing exits Type III

Dual lane Escape Slide
: 2L-2R
Note: All doors are considered primary exits in case of an emergency ditching and overland evacuation
4.30.4. DEMONSTRATION :
A320 DEMONSTRATION POSITIONS
CCI should make demo announcement and Cabin Crew R1, R3, L3 to demonstrate in the
positions indicated in the diagram and have to walk few rows towards rear of aircraft during
demonstration to ensure all passengers can see.
4.30.5. DOOR OPERATION:

4.30.5.1 Door Warning:

CABIN CREW MANUAL
1. All doors are equipped with indicator light that alert user when
door handle is opened in armed mode.
2. A cabin differential light flashes red in case cabin pressure is
above 2.5 MBAR when both engines are off and arming sys-
tem is disarmed.
4.30.5.2 Door Arming procedure
In order to arm the door:

1. The safety pin has to be removed and stowed in the hole pro-
vided for that purpose, on the support arm of the door.
2. The arming lever must be moved to the ARMED position
Note: If the door is opened from outside with mode selector on
armed position, the lever will move mechanically to the disarmed po-
sition. Cabin Crew should not interfere or change the mode selector
while the door is being opened from outside.
4.30.5.3 Type “I” - Normal opening from inside
1. Slide arming lever must be in DISARMED position and the

safety pin installed.
2. If the red cabin pressure warning light flashes, do not open
the door and report to the cockpit crew.
3. Grasp one assist handle “A”.
4. Lift the door control handle fully up.
5. Push the door outwards, then move it forwards, by using the
assist handle ‘B”, until it locks in its fully open position.
4.30.5.4 Type “I ” - Door closing from inside:
1. Press the gust lock located on the support arm of the door to
unlock a door from its fully open position:
2. Grasp assist handle “A”.
3. Using assist handle “B”, move the door rearwards.
4. When the door is in front of its frame, pull door in and lower
door control handle.
5. Check that the door is correctly locked and door locking indi-
cator showing “Locked” Green.
4.30.5.5 Type “I” - Emergency opening :

CABIN CREW MANUAL
1. Check that the evacuation system is armed.

2. Hold on to the frame assist handle A.
3. Lift door control handle rapidly fully up and release.
4. The door opens automatically and locks in the open position, slide will deploy & inflate
automatically.
5. Should the pneumatic assistance of the door fail, apply study push force to open door
4.30.5.6 Slide Raft Inflation:
Slide inflation is automatic when door is opened on “Armed” mode. The escape slide de-
ploys, inflates and is ready for evacuation within about 3 seconds. The slide pressure is
checked through a viewer on the slide container. Pressure gauge needle should be in
the green band.
4.30.5.7 Slide Raft disconnection:
If necessary, the escape slide can be removed from the aircraft.

1. Lift up the flap attached to the escape slide by a Velcro-band.
2. Pull the disconnect handle. If slide does not drop, release
daisy chain manually.
3. Cut the mooring line with the hook knife.
4.30.5.8 Overwing Exit Type III - Emergency Opening from inside :

The overwing emergency exits are always in armed configura-
tion.
1. Remove the handle cover 1.
2. The handle light 2 and slide armed indicator illuminate.
3. Pull down the control handle 4. The exit moves in-
wards.
4. Lift the exit from the frame by holding the grip mold 5
5. Throw the exit out.
Passengers seated next to the Cabin Crew emergency exits
shall meet applicable seating requirement as detailed in item
4.11. Cabin Crew should assess the willingness of the said
passengers to assist in handling the doors and brief them
about the overwing exit operation..
CCI to liaise with the Cabin Crew to ensure that the passen-
gers seated next to the overwing exits are briefed about the
overwing exit operation. CCI to integrate the part related to the
A320 overwing exit in the pre-flight safety demonstration.
4.30.5.9 Overwing Exit Type III - Slide Operation :

CABIN CREW MANUAL
The slide inflation is automatic when emergency exits are

opened. The escape slide deploys, inflates and is ready for
evacuation within about 3 seconds.
If the slide fails to inflate, pull handle installed in the exit frame
on that side.
If any one of the emergency exits is opened from the outside,
the corresponding escape slide will NOT be deactivated.
4.30.6. COMMUNICATION SYSTEM

CABIN INTERPHONE
The cabin interphone system provides communication and alert-
ing facilities between flight crew and attendant stations.
• CAPT: Any station can make normal call to the pilot.
• EMERGENCY CALL: To call deck crew in case of emergency
only
• ALL ATTND: To call all attendants from the Cabin: HI – LO
Chime.
• STATION-TO-STATION: HI – LO Chime.
Emergency Call Signs In the cabin:
- Pink lights flash at all ACP’s
- Red light flashes at all AlP’s
- “EMERGENCY CALL” message flashes at all AlP’s
- 3 High/Low chimes sound at all cabin and attendant loud-
speakers.
- Reset is achieved when any attendant replaces the hand set
in the hook.
4.30.7. EVACUATION SIGNAL

EVACUATION SIGNAL
The evacuation signaling system provides visual and aural

alert in the event of impending emergency evacuation of the
aircraft. The evacuation signal is activated from the cockpit and
also from the Purser’s panel if the switch in the cockpit panel
is selected to “Captain and Purser”. When activated, a pulsed
high tone is generated at the fwd.& aft C/A stations, and in ad-
dition via the PA loudspeakers adjacent to the emergency ex-
its. The tone of the evacuation signal can be reset by pressing
the reset button at the Purser or Aft attendant panel.

CABIN CREW MANUAL
4.30.8. EMERGENCY EXITS LIGHT

EMERGENCY EXITS LIGHT
The emergency lighting system provides illumination of

passenger’s compartment aisles and exit areas in the
event of failure of the normal lighting system. It includes:
Emergency ceiling lights, Exit signs, Exit lights and Floor
proximity light.
Operation: Exit lights are controlled manually with the No
Smoking sign switch or automatically with the landing
gear extension.
Test: A push button test switch available at the Purser’s
panel enable a complete serviceability test of the emer-
gency lighting system.
4.30.9. LAVATORY SMOKE DETECTION

LAVATORY SMOKE DETECTION
A centralized smoke detection system is provided in the
lavatories and one smoke detector is installed in each lav-
atory extraction duct.
Aural and visual warnings, indicating the presence of
smoke, will be displayed through the CIDS:
- Repetitive triple low chime in all ATTND loudspeakers
every 30S.
- Amber light flashes on the respective ACP,
- A red smoke “LAV” P/B light ‘flashes On the FAP.
- Red light flashes on all AlP’s and the affected lavatory is
shown in clear wording.
Note: Reset of aural and visual warnings on ACP and AlP
can also be achieved by pressing RESET P/B on AAP.
4.30.10. LAVATORY FIRE EXTINGUISHING SYSTEM
Lavatory Fire Extinguishing System
An automatic fire extinguishing system is located beneath the sink in each lavatory above
the waste container. A fire extinguisher discharges a Halon vapor toward the waste disposal
container.
The color of the nozzle tips changes to an aluminum color it the extinguisher is discharged.
A temperature indicator is located inside the waste compartment below each sink. White
dots on the indicator turn black when exposed to high temperatures. If any dot has turned
black or a nozzle tip has changed color, the extinguisher has discharged.
4.30.11. TOILET MANUAL WATER SHUT-OFF
TOILET MANUAL WATER SHUT-OFF
In each toilet a manual shut-off valve allows to cut the water supply. It is located at floor
level behind an access door, next to the toilet bowl.
4.30.12. A32O EMERGENCY EQUIPMENT

CABIN CREW MANUAL
Emergency Equipment Location Check

Seat Belt/Shoulder Harness All Cabin Crew Jump seats Available/Fitted/Auto Stow
Crew Life Jackets - CLJ All Cabin Crew Jump seats Available / Validity
Emergency Flashlights - EFL All Cabin Crew Jump seats Serviceable
1 FWD Left OHB, 1 Right last J/C OHB
Demo Pouch - DP Available/Check Contents
2 Left OHB above row 18
Manual Release Tools – MRT 2 FWD station, 1 at 2L and 1 at 3L station Available
Door All main doors Confirm Door Properly Locked
Safety Pin All main doors Available
Power Assist All main doors Green Gauge
Slide Pressure Gauge All main doors Green Range
HAL Fire Extinguishers – HAL 2 FWD station, 1 at 2L and 3L station Green Gauge/Seal/Validity
Smoke Hoods – SH 2 FWD station, 1 at 2L and 3L station Display Green/Seal/Validity
1 FWD left & Right OHB
O2 Normal Mask Pressure 1800-2000 PSI & Mask
2 aft each Left & Right OHB
6 FWD Left OHB, 9 above right OHB row 13
Child Restraint Devices - CRD Available
10 above left OHB row 18
Infant Life Jackets – ILJ 25 in J/C right doghouse Check Validity/Quantity
Emergency Transmitter – ET AFT R/H OHB Check Validity
Megaphone – MG 1 at FWD left OHB and 1 at AFT right OHB Check Validity/Secured
Full Face Mask – FFM 1 at FWD left OHB Available
1 at FWD Left OHB, 1 left OHB row 18 & 1
Large First Aid Kit - LFAK Check Seal/Validity
aft left OHB
Doctor Medical Kit – DK 1 aft left OHB Check Seal/ Validity
Resuscitator – RS Right OHB above row 18 Check Seal/ Validity
Seat Belt Extensions – SBE 2 FWD left OHB & 5 Right OHB row 13 Available / Quantity
Spare Life Jackets – SLJ 4 FWD right OHB & 6 AFT right OHB Check Validity/Quantity
Water Quantity Gauge Purser Panel Push For Indication
PES Switch Purser Panel Switch "ON"
All Attendant Call All Cabin Crew station Test
Entry / Cabin & Galley Lights Purser Panel Check Intensity – BRT – Dim1 – Dim2
Reading Lights Purser Panel Switch "ON" & Check
Attendants Lights All Cabin Crew station Switch "ON"
FAP Main Power Purser Panel Switch "ON"
PNL Light Test Purser Panel Press to Test
PTP Test Panel Purser Panel Press to Test
Windows Power Lights – WDO Purser Panel Switch "ON"
Ceiling Power Lights - CLG Purser Panel Switch "ON"
Lavatory Power Lights Purser Panel Switch "ON"
Boarding Music/ Pre-recorded Announce-
Purser Panel Switch "ON"
ment
Defibrillator - DEF Aft right OHB Available + Adult/Child Pad Available
Life Line 2 above each OHB above overwing exits Available
Survival Kits 2 FWD Left OHB & 2 AFT left OHB Validity Label & Seal
On Board Library FWD stowage Check Contents

CABIN CREW MANUAL
A320 EMERGENCY EQUIPMENT LOCATION

CABIN CREW MANUAL
4.31 A320 – 214

Emergency Zones Zone Distribution ZonesResponsible
FWD Zone From Nose of Aircraft to J/C divider R1
AFT Zone From 1st E/Y row till aft of Aircraft R3

CCI (FWD J/Seat) – Responsible of door 1 L
R1 (FWD J/Seat) – Responsible of door 1 R
L3 (AFT J/Seat Left) – Responsible of door 3L
5
R3 (AFT J/Seat Right ) – Responsible of door 3R
L2 (AFT Centre J/Seat) - Responsible for over wing exits 2L & 2R (with
the help of able bodied pax)
Note: In case L2 is not carried, the passengers seated next to the overwing exits should be briefed on
the exit operation and use of escape slides.

Exit Type Slide
4 main doors type I : 1L
Slide Raft - Dual Lane
– 1R – 3L – 3R
4 overwing exits Type III

Escape Slide
: 2L-2R
All 8 cabin exits Type (I) and Type (III) are considered primary route for passenger and crew evac-
uation in case of evacuation overland.
All 4 main cabin exits Type (I) are considered primary route for passengers and crew evacuation in
case of ditching as they are equipped with slide raft.
Note: The Over wing Exits can be used in ditching if needed if safe and operational
Safety demonstration is videotaped however should the video fail, CCI should make the
demo announcement and Cabin Crew R1, R3, L3 to demonstrate in the positions indicated
in the diagram and have to walk few rows towards rear of aircraft during demonstration to
ensure all passengers can see.

CABIN CREW MANUAL

4.31.5.1 Door Warning:
1. All doors are equipped indicator light that alert user when
door handle is opened in armed mode.
2. A cabin differential light flashes red in case cabin pressure
is above 2.5 MBAR when all engines are off and arming sys-
tem is disarmed.
3. The Red Warning Light is visible from outside through the
observation window.
4.31.5.2 Power Assist:

Each type “1” door is equipped with a damper actuator and emer-
gency operation cylinder which is located behind the support
arm. It limits the door travel during NORMAL OPERATION of the
door especially in windy conditions.
It acts during EMERGENCY OPERATION as an actuator for au-
tomatic door opening. The pressure gauge reading should cor-
respond with the given limits indicated on the pressure/tempera-
ture table.

2. The arming lever must be moved down to the ARMED posi-
tion
Note: If the door is opened from outside with mode selector on
armed position, the lever will move mechanically to the disarmed po-
sition. Cabin Crew should not interfere or change the mode selector
while the door is being opened from outside.
4.31.5.4 Type “I” - Normal opening from inside
1. Slide arming lever must be in DISARMED position and the

safety pin installed.
2. If the red cabin pressure warning light flashes, do not open
the door and report to the cockpit crew.
3. Grasp one assist handle “A”.
4. Lift the door control handle fully up.
5. Push the door outwards, then move it forwards, by using the
assist handle ‘B”, until it locks in its fully open position.
4.31.5.5 Type “I ” - Door closing from inside:

CABIN CREW MANUAL
1. Press the gust lock located on the support arm of the door to
unlock a door from its fully open position:
2. Grasp assist handle “A”.
3. Using assist handle “B”, move the door rearwards.
4. When the door is in front of its frame, pull door in and lower
door control handle.
5. Check that the door is correctly locked and door locking indi-
cator showing “Locked” in green color
4.31.5.6 Type “I” - Emergency opening :

2. Hold on to the frame assist handle A.
4. The door opens automatically and locks in the open position.
5. Should the pneumatic assistance of the door fail, apply study push force to open door
Slide inflation is automatic when door is opened on “Armed” mode. The escape slide de-
ploys, inflates and is ready for evacuation within about 4seconds. The slide pressure is
checked through a viewer on the slide container. Pressure gauge needle should be in
the green band.
1. Lift up the flap attached to the escape slide by a Velcro-band.
2. Pull the disconnect handle. If slide does not drop, then pull
the yellow strap at a 45 degree it will release the girt exten-
sion.
3. Cut the mooring line with the hook knife.
4.31.5.9 Overwing Exit Type III - Emergency Opening from inside :

The overwing emergency exits are always in armed configuration.
1. Remove the handle cover 1.
2. The handle light 2 and slide armed indicator illuminate.
3. Pull down the control handle
4. The exit moves inwards.
5. Lift the exit from the frame by holding the grip mold 5.
6. Throw the exit out.
Passengers seated next to the Cabin Crew emergency exits shall
meet applicable seating requirement as detailed in item 4.11.
Cabin Crew should assess the willingness of the said passengers
to assist in handling the doors and brief them about the overwing
exit operation.
CCI to liaise with the Cabin Crew to ensure that the passengers
seated next to the overwing exits are briefed about the overwing
exit operation. CCI to integrate the part related to the A320 over-
wing exit in the pre-flight safety demonstration.
4.31.5.10 Overwing Exit Type III - Slide Operation :

CABIN CREW MANUAL
The slide inflation is automatic when emergency exits are

opened. The escape slide deploys, inflates and is ready for
evacuation within about 3 seconds.
If the slide fails to inflate, pull handle installed in the exit frame.
If any one of the emergency exits is opened from the outside,
the corresponding escape slide will NOT be deactivated.

CABIN INTERPHONE
The cabin interphone system provides communication and alert-
ing facilities between flight crew and attendant stations.
• EMERGENCY CALL: To call deck crew in case of emergency
only
• ALL ATTND: To call all attendants from the Cabin: HI – LO
Chime.
• STATION-TO-STATION: HI – LO Chime.
- Pink lights flash at all ACP’s
- Red light flashes at all AlP’s
- “EMERGENCY CALL” message flashes at all AlP’s
- 3 High/Low chimes sound at all cabin and attendant loud-
speakers.
- Reset is achieved when any attendant replaces the hand set
in the hook.
4.31.7. EVACUATION SIGNAL

EVACUATION SIGNAL
The evacuation signaling system provides visual and aural
alert in the event of impending emergency evacuation of the
aircraft. The evacuation signal is activated from the cockpit and
also from the FAP if the switch in the cockpit panel is selected
to “Captain and Purser”. When activated, a pulsed high tone is
generated at the FWD & AFT C/A stations, and in addition via
the PA loudspeakers adjacent to the emergency exits. The
tone of the evacuation signal can be reset by pressing the reset
button at the Purser or Aft attendant panel.
FWD and AFT AIPs will be flashing red and display message
“EVAC ALERT”
Warning Lights are installed at the cockpit overhead panel,
FWD attendant panel and AFT Attendant Panel.


CABIN CREW MANUAL
The emergency lighting system provides illumination of

passenger’s compartment aisles and exit areas in the
event of failure of the normal lighting system. It includes:
Emergency ceiling lights, Exit signs, Exit lights and Floor
proximity Emergency Escape Path Marking System, Es-
cape slide emergency lights
Operation: Exit lights are controlled manually with the No
Smoking sign switch or automatically with the landing
gear extension.
The Power supply units are installed at the exit areas. The
Duration of the power supply is 12 minutes.
A centralized smoke detection system is provided in the lav-
atories and one smoke detector is installed in each lavatory
extraction duct.
Aural and visual warnings, indicating the presence of
smoke, will be displayed through the CIDS:
In the cabin aural and visual warnings, indicating the pres-
ence of smoke, will be displayed through the CIDS:
- Repetitive triple low chime is broadcast in all ATTND loud-
speakers every 30 Seconds.
- On the FAP, the smoke page appears automatically indi-
cating the affected lavatory
- The SMOKE RESET key of the smoke page and on the
hard key sub panel cone on red
- On the related ACP, amber light flashes, and outside the
effected LAV door the amber light flashes
- On all AlPs, the red light flashes and the effected lavatory
is indicated.
Note: Reset of aural and visual warnings on ACP and AlP
can also be achieved by pressing RESET P/B on FAP &
AFT Att Panel.
container.
A temperature indicator is on each waste chute and gives an indication in case of excessive
temperature in the waste bin area. The automatic extinguisher is provided with a gauge i.e.
Green gauge – ready to use and Red gauge – call maintenance for verification.
In each toilet a manual shut-off valve allows to cut the water supply. It is located at floor level be-
hind an access door, under the sink
4.31.12. A32O – 214 EMERGENCY EQUIPMENT

CABIN CREW MANUAL

Seat Belt/Shoulder Harness All Cabin Crew Jumpseats Available/Fitted/Auto Stow
Crew Life Jackets - CLJ All Cabin Crew Jumpseats Available / Validity
Emergency Flashlights - EFL All Cabin Crew Jumpseats Serviceable
Demo Pouch - DP 1 FWD Left OHB, 2 at Mid Left OHB Available/Check Contents
2 at Purser station, 1 at 3L station, 1 at 2L
Manual Release Tools – MRT Available
station, 1 at 3R station
Door All main doors Confirm Door Properly Locked
Safety Pin All main doors Available
Power Assist All main doors Temperature with Gauge Reading
Slide Pressure Gauge All main doors GreenRange
HAL Fire Extinguishers – HAL 2 FWD station, 1 at 3L and 3R station Green Gauge/Seal/Validity
Protecting Breathing Equipment – PBE
2 at Purser station, 1 at 2l and 3R station Display Green/Seal/Validity
Smoke Hood SH
2 at FWD OHB RH, 2 at FWD OHB LH, 2 at
O2 Normal Mask Pressure 1800-2000 PSI & Mask
AFT OHB RH, 2 at AFT OHB LH
Child Restraint Devices - CRD 5 at FWD OHD LH 10 at MID OHD LH Available
Infant Life Jackets – ILJ 15 at FWD RH OHB Check Validity/Quantity
Emergency Transmitter – ET 1 at FWD OHB RH 1 at AFT OHB RH Check Validity
Megaphone – MG 1 at FWD left OHB and 1 at AFT Left OHB Check Validity/Secured
1 at FWD OHB LH, 1 at MID OHB LH, 1 at
AFT OHB LH
Doctor Medical Kit – DK 1 aft left OHB Check Seal/ Validity
Resuscitator – RS 1 at Mid OHB LH Check Seal/ Validity
Seat Belt Extensions – SBE 5 at FWD OHB LH 10 at MID OHB LH Available / Quantity
Spare Life Jackets – SLJ 4 FWD right OHB &6 AFT left OHB Check Validity/Quantity
Fire Fighting Glove 1 at 3R Station Available
Water Quantity Gauge Purser Panel Push For Indication
PES Switch Purser Panel Switch "ON"
All Attendant Call All Cabin Crew station Test
Entry / Cabin & Galley Lights Purser Panel Check Intensity – BRT – Dim1 – Dim2
Reading Lights Purser Panel Switch "ON" & Check
Attendants Lights All Cabin Crew station Switch "ON"
FAP Main Power Purser Panel Switch "ON"
PNL Light Test Purser Panel Press to Test
PTP Test Panel Purser Panel Press to Test
Windows Power Lights – WDO Purser Panel Switch "ON"
Ceiling Power Lights - CLG Purser Panel Switch "ON"
Lavatory Power Lights Purser Panel Switch "ON"
Boarding Music/ Pre-recorded Announce-
Purser Panel Switch "ON"
ment
Defibrillator - DEF Aft right OHB Available + Adult/Child Pad Available
Life Line 2 at OH stowage LH, 2 at OH stowage RH Available
Survival Kits 2 FWD Left OHB & 2 AFT left OHB Validity Label & Seal

CABIN CREW MANUAL
A320 – 214 - EMERGENCY EQUIPMENT LOCATION

CABIN CREW MANUAL
4.32 A330-200
Zone One from Nose of Aircraft to 2L -2 R R1
from Doors 2L – 2R to end of Business
Zone Two R2
Class
Zone Three from 1st row in Economy Class to 3L – 3R R3
Zone Four from 3L – 3R till aft of Aircraft R4

- CCI at Purser J/Seat– R1 (Cabin door 1R J/Seat)
- L2 (Cabin Door 2L J/Seat) – R2 (Cabin Door 2R J/Seat)
8
- L3 ( emergency exits 3L J/Seat) – R3 ( emergency exits 3R J/Seat)
- L4 (Cabin door 4L J/Seat) – R4 (Cabin door 4R J/Seat)

Exit Type Slide Slide Capacity
6 type A : 1L – 1R – 65 – 78 (Door 1& 4)
Dual lane slide raft
2L – 2R & 4L – 4R 55-68 (Door 2)
2 emergency exits
Single lane escape slide Nil
type I at 3L-3R
Note: All 8 cabin exits are considered as primary escape route in case of an land emergency evacuation
while only 6 doors type A are considered primary exits in ditching
Safety demonstration is videotaped however should the video fails, CCI should make demo
announcement and Cabin Crew R1, R2, R3, R4, L3, L4 to demonstrate in the positions indi-
cated in the diagram and have to walk few rows towards rear of aircraft during demonstration
to ensure all passengers can see.

CABIN CREW MANUAL

4.32.5.1. Door Warning:
1. All doors are equipped with a red Cabin Pressure Warning indicator light that alert user
when door handle is opened in armed mode.
2. The cabin differential light flashes red in case cabin pressure is above 2.5 mbar when all
engines are shut down and the related door is disarmed indicates that door opening is
dangerous.
4.32.5.2. Door Arming procedure

2. The arming lever must be moved to the ARMED position
Note: If the door is opened from outside with mode selector on armed
position, the lever will move mechanically to the disarmed position.
Cabin Crew should not interfere or change the mode selector while
the door is being opened from outside.
4.32.5.3. Type “A” - Normal opening from inside
Slide must be in DISARMED position and safety pin inserted.

If the red cabin pressure warning light flashes, do not open the
door and report to the cockpit crew.
Grasp the assist handle A
Lift the door control handle fully up.
Push the door outwards, then move it forward and sideway, by
using the assist handle ‘B”, until it locks in its fully open position.
4.32.5.4. Type “A” - Door closing from inside:
1. Grasp one of the DOOR ASSIST HANDLE.

2. Press the GUST LOCK and simultaneously pull the support
arm towards yourself.
3. Move the door towards yourself by using the DOOR ASSIST
HANDLE.
4. When the door is in front of its frame, pull the door inwards
and lower the DOOR CONTROL HANDLE.
5. 5. Check whether the door is locked correctly, the DOOR
LOCKING INDICATION must indicate LOCKED.
4.32.5.5. Type “A” - Emergency opening :

CABIN CREW MANUAL
1. Check whether the SLIDE ARMING SYSTEM is in SLIDE ARMED mode.

2. Grasp the DOOR ASSIST HANDLE and hold on to it.
3. Lift the DOOR CONTROL HANDLE rapidly fully up and release it.
Note: The door opens automatically and locks in its fully open position. Should the pneumatic assis-
tance of the door fail, push the door open manually.
4.32.5.6. Escape Slide Raft Inflation:

Slide inflation is automatic when door is opened on “Armed” mode. The escape slide raft
deploys, inflates and is ready for evacuation, an intermediate restraint tie device holds the
escape slide raft to approximately one third of its extended length, to prevent the slide raft
from inflating underneath the fuselage. The slide pressure is checked through a viewer on
the slide container. Pressure gauge of the cylinder should be in the Green range.
If Automatic Inflation is not initiated, pull Red Manual Inflation Handle located on the
right side of the girt extension
4.32.5.7. Slide Raft disconnection:

1. Lift up the flap attached by a Velcro band to the girt exten-
sion.
2. Pull the disconnect handle.
3. Release the mooring line by pulling the manual release
handle located in a pouch on the top of the slide raft.
4. If the mooring line cannot be released with this handle,
use the hook knife for manual releasing. (the mooring line
is provided with an automatic release point which will
break at a force of 850 lb.
4.32.5.8. Type “I” Normal opening from inside :
1. Make sure that the SLIDE ARMING LEVER is in the DIS-
ARMED position and the SAFETYPIN is installed.
2. Make sure that the red CABIN PRESSURE WARNING indi-
cator light in the observation window is not ON and flashing.
3. Grasp one of the ASSIST HANDLE.
4. Lift the DOOR CONTROL HANDLE COVER
5. Lift the DOOR CONTROL HANDLE fully up.
6. Push the door outwards then move it forward and sideward
by using the DOORASSISTHANDLE until the door locks in
its fully open position.
4.32.5.9. Type “I” Door Closing from inside:

1. Press Gust Lock located on the support arm of the door to un-
lock door from its fully open position:
2. Grasp one of the Assist Handles
3. Using the Assist Handle move the door rearwards.
4. When door is in front of its frame, pull in and lower door control
handle and cover the handle.
5. Check that the door is correctly locked and door locking indica-
tor showing “Locked”
4.32.5.10. Type “I” Emergency opening:

CABIN CREW MANUAL

2. Hold on the frame assist handle.
3. Uncover Door control handle
5. The door opens automatically and locks in the open position. During the door opening,
the escape slide drops down and the automatic inflation is initiated.
Note: Should pneumatic assistance of the door fail, Push door open Manually.
4.32.5.11. Type “I” Escape-Slide Inflation
During door opening, the escape-slide drops out of its container

and inflates automatically. In case automatic inflation fails, pull
manual inflation handle located in the right side of the girt bar
extension.
4.32.5.12. Type “I” Escape- Raft Disconnection:

1. Unsnap white girt strap
2. Lift the flap on the girt extension.
3. Pull release handle.
4. Pull tab to release mooring line
CABIN INTERPHONE
The cabin interphone system allows the telephone communication
between all attendant stations and the cockpit there can be one or
more links initialized at the same time.
• CAPT PRIO: To call deck crew in case of emergency only
• CAPT to Purser: HI – HI – LO chimes.
• STATION-TO-STATION – HI – LO Chime.
1. 3 High/Lo chimes sound at all cabin and attendant loudspeak-
ers.
2. “Call Prio Capt” message at all AIP’s + Flashing Red
3. Red lights flashing on all ACP’s
4. Reset is achieved when all removed handsets are reinstalled.
4.32.7. EVACUATION
EVACUATION SIGNAL
1. The evacuation signaling system provides visual and aural alert in the event of emer-
gency evacuation.
2. It can be activated from the cockpit and the Purser’s panel if the switch in the cockpit
panel is selected to “Captain and Purser”.
3. When activated, horn in the cabin is generated a pulsed high tone is generated at the
FWD FAP & 2L & 4L AAPs.
4. (1) EVAC CMD : Located at the FAP only to activate the system
(2) EVAC/RESET: Symbol flashes when the EVAC-System is activated. When touched
the audio warning is stopped.

CABIN CREW MANUAL

The emergency lighting system provides illumination of passen-
ger’s compartment aisles and exit areas in the event of failure of
the normal lighting system. It includes: Emergency ceiling lights,
Exit signs, Cabin Emergency Lights, Floor proximity Emergency
Escape path marking light.
Operation: Exit lights are controlled manually with the No Smoking
sign switch or automatically with the landing gear extension.
Test: A push button test switch available at the Purser’s panel en-
able a complete serviceability test of the emergency lighting sys-
tem. To test emergency light, the switch in the cockpit must be is
in the “disarmed” mode and the No smoking sign switched OFF.
A smoke detection system is installed in each lavatory in addition to warning lights installed at
the Purser and 4L station. In case of LAV Smoke detected,
1. Red Smoke light illuminates on the FAP at Purser, and AAP at 2L and 4L panel.
2. Repetitive triple chime sound at all cabin and attendant loudspeakers.
3. Amber light at the respective ACP flashes
4. On all AIP the affected lavatory is shown in clear wording and the red indicator light
flashes.
5. The lavatory indication light outside the corresponding lavatory flashes.
container.
If the temperature in the waste bin increases, the fusible plug installed in the end of the dis-
charge tube melts and let the agent flow out into the waste bin. The extinguisher is provided
with a gauge: if pressure gauge is Green extinguisher is ready to use and if pressure gauge
in Red extinguisher probably empty.

In each toilet a manual shut-off valve allows to cut the water supply. It is located at floor level
behind an access door, under the sink

CABIN CREW MANUAL
4.32.12. A330- EMERGENCY EQUIPMENT

Purser 1L, 1R - 2L-2R -3R–
Demo Pouch - DP Available/Check Contents
4L-4R Stations, 3R OHB
Manual Release Tools – MRT Purser 1R - 2L-2RA – 4L- 4R Available
Door All Doors Confirm Door Properly Locked
Safety Pin All Doors Available
Power Assist All Doors GreenRange
Slide Pressure Gauge All Doors GreenRange

HAL Fire Extinguishers – HAL 2 at Purser - 1 at 2RA– 3L-4L-4R stations Green Gauge/Seal/Validity
Protective Breathing Equipment - PBE 2 at Purser - 1 at 2L,2RA – 3L-3R, 4L-4R stations Green Gauge/Seal/Validity
1 at 1L, 1R, 2L, 2R OHB, 2 at 3L OHB, 3 each at
O2 Normal Mask – O2NM Pressure 1800-2000 PSI & Mask
4L, 4R stowage
Infant Safety Belt - ISB 15 each at 1L- 3L DH -4L cntr DH Available
15 at 1L OHB- 15 at 4L OHB, 8 at 3L Cntr DH,
Infant Life Jackets – ILJ Check Validity/Quantity
7 at 3R Cntr DH
Emergency Transmitter – ET 1 at 1LOHB& 1 at 4L OHB Check Validity
Megaphone – MG 1 at PUR station & 1 at 4L OHB Check Validity/Secured
1L Stwg-FWD E/Y LH OHB – 3R OHB –
3L Cntr OHB
Doctor Medical Kit – DK 1L Stowage Check Seal/ Validity
Resuscitator – RS 1 aft right F/C OHB Check Seal/ Validity
Seat Belt Extensions – SBE 5 each at 1L OHB– 3L DH - 4L CTR DH Available / Quantity
Spare Life Jackets – SLJ 5 at 1L OHB– 10 at 3L OHB, 5 at 4L OHB Check Validity/Quantity
Evacuation Signal – EVS Purser – 2L& 4L
P.A/Pre-recorded Announcement Purser Panel Check Serviceability
Water Pre-Selection Purser Panel Push For Indication
Entry / Cabin & Galley Lights Purser Panel Check Intensity - 10-50-100%
Defibrillator - DEF 4R OHB Available + Adult/Child Pad Available
Fire Axe 1 4R stowage Available

CABIN CREW MANUAL
A330 - EMERGENCY EQUIPMENT LOCATION
4.33 B747 – 400

CABIN CREW MANUAL
4.33.1 EMERGENCY ZONES:

Zone One From Nose of Aircraft to 2L -2 R R1
Zone Two Doors 2L – 2R till doors 3L – 3R R2
Zone Three 3L – 3R to 4L – 4R R3
Zone Four 4L – 4R till aft of Aircraft R4
Zone 5 Upper Deck B1
4.33.2 CABIN CREW COMPLEMENT:

- CCI at 1L Station – R1 (FWD cabin door 1R J/Seat)
- L2 (Fwd Cabin Door 2L J/Seat) – R2 (Fwd Cabin Door 2R J/Seat)
- L3 (MID Cabin Door 3L J/Seat) – R3 (MID Cabin Door 3R J/Seat)
12 - L4 (AFT cabin door 4L J/Seat) – R4 (AFT cabin door 4R J/Seat)
- L5 (AFT cabin door 5L J/Seat) – R5 (AFT cabin door 5R J/Seat)
- B1 (next to right hand Upper Deck door)
- B2 (Cabin attendant seat near the stairway)
4.33.3 EMERGENCY EXITS:

4 main doors on each side:
Door 1, 2 & 4 : 60 - 75
1L – 1R – 2L – 2R – 4L – 4R Dual lane slide raft
Door 5 : 56 - 70
& 5L – 5R
3L - 3 R Doors
Upper Deck Emergency Es-
cape doors
Note: All 12 cabin exits are considered as primary escape route in case of an emergency evacuation
on land, while the ten emergency exits in the main cabin are primary exits in ditching.
4.33.4 DEMONSTRATION :
B747-400 DEMONSTRATION POSITIONS
Safety demonstration is videotaped however should the video fails, CCI should make
demo announcement and Cabin Crew R1, L2, R2, L4, R4, L5, R5 & B1 to demonstrate
in the positions indicated in the diagram and have to walk few rows towards rear of
aircraft during demonstration to ensure all passengers can see.
4.33.5 DOOR OPERATION:


CABIN CREW MANUAL
Mode Selector Handle – Select either Manual or Automatic.

In Manual Mode, the knob is visible in viewport verified manual mode is selected.
In Automatic Mode, the knob is visible in viewport verified automatic mode is selected.
Clear plastic viewports indicated the lever in Automatic or Manual position. The cover will not
close unless the mode selector is fully in Manual or Automatic position.
4.33.5.2 Normal opening from inside

To open door:
1. Verify Mode selector in Manual and Safety Pin inserted.
2. Rotate the door handle up and aft through 180.
3. Hold assist handle by one hand and assist handle on the side wall by the other hand.
Then fully open door engages the gust luck to hold the door in the open position.
4.33.5.3 Door closing from inside:
To close the door:
• Lift up the gust lock release lever and hold.
• Pull the door by the assist handle. ( the gust lock release lever may now be released)
• When the door is brought in, rotate door control handle up and forward through 180 to
lock.
• In case of door No. 5 the gust lock lever should be pressed in with the thumb. The door
may have to be rocked gently before the lever can be pressed.
4.33.5.4 Doors - Emergency opening :
To Open the door and deploy the slide-raft:
1. Mode selector should be in the Automatic position and safety pin stowed away.
2. Assess the escape route conditions.
3. Observe cabin interior and airplane exterior conditions to identify usable escape ex-
its.
4. Ensure the airplane has stopped and the engines are shut down.
5. Rotate the door up and aft through 180 and release.
6. The pneumatic assist will activate and the door will be powered open.
7. Slide-raft will deploy & inflate automatically.

Slide-Rafts:
Evacuation slide-raft are installed in door mounted containers at doors 1, 2, 4 and 5 Left and
right.
In case of ditching after opening the doors the manual inflation handle should be pulled
straight away.
- The slide raft are double laned permitting simultaneous use of both lanes.
Note:
- Refer to Chapter 5 page 33.

CABIN CREW MANUAL
To disconnect slide-raft:
1. Pull Door strap handle to release the pack board from the slide raft,
2. Open the cover of the slide raft detachment handle.
3. Pull the slide raft detachment handle completely free of the slide raft causes the top of
the slide raft to fall free from the airplane.
Note: The slide raft will remain attached to the airplane by a mooring line approximately
917 cms long. The mooring line can be detached by pulling the mooring line handle or
cutting it with a knife. The mooring line will break if the airplane sinks.
4.33.6 EVACUATION SIGNAL

EVACUATION SIGNAL
The emergency evacuation signal system alerts the flight attendants to evacuate the passen-
ger cabin.
• An emergency evacuation signal command switch is located in the flight deck, and 1L
panel.
• The flight attendant station EVAC command switch is guarded to prevent inadvertent op-
eration.
• Actuation of the switch, with the flight deck switch in the ARM position, activates flashing
amber light and a pulsating audio signal at all emergency evacuation panels.
EVAC COMMAND SWITCH: At 1L.

Push -
1. Illuminates when evacuation is commanded at that station.
2. Second push will cancel evacuation at all station.
Evacuation Light at 1R – 4L / 4 R & and upper deck L/R doors.

1. Flashes at all stations when evacuation is commanded.
2. Push silences the horn at the panel where switch is pushed
3. Light will illuminate when the horn is silenced at that station.
4.33.7 EMERGENCY LIGHT :

EMERGENCY LIGHT :
The emergency lighting system provides direction to exit locations and illuminates the
egress paths inside and outside the airplane.
Emergency Lights Switch – Overhead Panel (guarded)

Push - Turns on all emergency lights.
Emergency Lights Switch - (Door 2L Handset Cradle).

Push switch illuminates to confirm selection. Illuminates all emergency lights regardless of
the position of the flight deck emergency light switch.
4.33.8 COMMUNICATION
CABIN INTERPHONE SYSTEM

CABIN CREW MANUAL
There are 12 handsets in the main deck cabin, one handset located at each door position.
Door 2 galley complex at the cart lift and in the business Centre in addition of 3 handsets
located in the upper deck.
Cabin interphone calls are initiated by removing the handset from the handset cradle (dial
tone is heard) and dialing the two digit code for the desired location or type of call.
• The called station receives a ring signal until the handset is picked up.
• When an attendant station receives a call, the passenger address system (PAS)
sounds a chime, and the pink station cabin interphone crew call light illuminates.
Interphone calls are prioritized in the following order:
• PILOT ALERT CALL - used to notify the flight crew about an emergency.
• Priority Pilot and Priority Cabin Call: This is accomplished by either station dialing 33.
• Priority Cabin is a private line between two designated cabin stations accomplished by
either station dialing 32.
• All Call: A party line connecting the flight deck with all stations.
• Attendant All Call: A party line connecting all stations designated for Attendant All Call.
• Station-To-Station - a non-priority line for routine calls between different stations.
• Party Line Call – where 4 stations can participate in a party line call.
Cabin Ready, dial 6p on the handset, to notify the flight deck that the cabin is secured and
ready for taxi. Cabin Ready
•
4.33.9 OXYGEN
Passenger and Cabin Attendant Oxygen
There are two separate oxygen systems in the airplane. One that supplies oxygen for the
flight deck and the second larger system that supplies oxygen to the passengers and flight
attendants through masks.
The passenger oxygen system is supplied through masks located in the passenger service
units (PSU’s) above the passenger seats.
• The system activates automatically if cabin altitude exceeds 14000 feet or manually
activated by the flight crew at any altitude.
• Masks drop from stowage
• If the masks fail to drop from a PSU, the flight attendant can open the cover of the
oxygen compartment by manually releasing the door latch by inserting a hair pin,
pencil, ball pen etc. into the hole of the compartment cover.

CABIN CREW MANUAL
4.33.10 LAVATORY SMOKE DETECTOR

LAVATORY SMOKE DETECTOR
A smoke detector is mounted in each lavatory
ceiling.
When activated following visual and aural warn-
ings are triggered.
It is the duty of the chief cabin to ensure that all
lavatory smoke detectors are checked before
every departure and clearance is given to the
Deck Crew.
To Test:
• Electrical Power should be available.
• Power indicator light should illuminate green
When system activates refer to lavatory fire procedure in the ETM General Part. Section
6 page 10.
4.33.11 LAVATORY FIRE EXTINGUISHING SYSTEM

container.
A temperature indicator is located inside the waste compartment below each sink. Grey dots
on the indicator turn black when exposed to high temperatures. If any dot has turned black
or a nozzle tip has changed color, the extinguisher has discharged.
4.33.12 TOILET MANUAL WATER SHUT-OFF

In each toilet a manual shut-off valve allows to cut the water supply. It is located at floor level
behind an access door, under the sink

CABIN CREW MANUAL
4.33.13 B747 – 400 EMERGENCY EQUIPMENT

Emergency Equipment Location – Cockpit
DESCRIPTION ABBR QTY LOCATION
Halon Fire Extinguisher(1211) HAL 1 LH bulk head
Crash Axe FX 1 LH bulk head
Inertia Reel IR 5 Adjacent to Cockpit Hatch
Crew Life Jacket CLJ 4 1 at each Cockpit Station
Smoke Goggles SG 4 1 at each Cockpit Station
Emergency Flash Light EFL 2 2 by Captain & F/O
Quick Donning Mask QDM 4 1 at each Cockpit Station
Emergency Equipment Location – Upper Deck (Commercial Configuration)
Water Fire H2O 1 1 – C/A Station RHS Upper Deck Door
Halon Fire Extinguisher (1211) HAL 3 1 – Stowage next to C/A Station near
galley
1 – Behind last row of pax seats RHS.
1 – Additional C/A Station
Smoke Hood
SH 4 1 – C/A Station RHS Upper Deck door
1 – Stowage next to C/A near galley
1 – Behind last row of pax seat RHS
1 – Additional C/A Station
Oxygen Cylinder With Normal O2NM 4 2 – Near LHS Upper Deck door
Mask (Hi/Lo) 2 – Coat closet next to C/A Station near
the galley
Large First Aid Kit LFAK 1 1 – Coat closet next to C/A station near
galley
Doctor’s Medical Kit DK 1 Stowage next to C/A Station near galley
Child Restraint Device 6 Coat Closet next to C/A Station near

CRD galley
Infant Life Jacket ILJ 6 Coat Closet next to C/A Station near
galley
Demo Pack DP 1 In the aft C/A seat
Emergency Flash Light EFL 4 One under each C/A Seat
Crew Life Jacket CLJ 4 One under each C/A Seat

CABIN CREW MANUAL
Emergency Equipment Location – Main Deck

Water Fire Extinguisher H20 3 1 – 1R C/A Station
1 – 3R C/A Station
1 – 5R C/A Station
Halon Fire Extinguisher HAL 5 1 – 1L C/A Station

1 – Centre Stowage near door 2
1 – 3L C/A Station - 1 – 4L C/A Station
1 – 5L C/A Station
Megaphone MG 2 1– Over door pull out bin at 1L door
1 – Over door pull out bin at 4R door

Oxygen Cylinder With Normal O2NM 15 2 - Floor Container near 1R C/A Station
Mask (Hi/Lo) 2 - Centre Stowage near door 2
2 - Floor container near 3L Station
2 - Floor container near 3R C/A Station
2 - Floor container near 4L C/A Station
1 - Floor container near 4R C/A Station
2 - Aft closet LHS
2 - Aft closet RHS
Oxygen Cylinder With Full O2FFM 3 1 – Over door pull out bin at 1R door
Face Mask (Constant Flow 1 – Over door pull out bin at 3R door
And Demand Regulator) 1 – Aft closet RHS
Emergency Transmitter ET 2 1 – OHB Aft 2L Station

1 – OHB Fwd 4R Station
Large First Aid Kit LFAK 4 1 – OHB Fwd of 1L door
1 – OHB Fwd of 1R door
1 – OHB Fwd of 4L door
1 – OHB Fwd of 4R door
Resuscitator RS 2 1 – Fwd coat closet

1 – OHB Fwd of 4L door
Defibrillator DEF 1 1 – OHB Fwd of 4R door
Fire Fighting Gloves FFG 1 1 – Aft closet RHS
Escape Strap ES 2 1 – Aft side of 3L OHB

1 – Aft side of 3R OHB
Smoke Hood SH 8 1 – Over door pull out bin at 1L door

1 – Center stowage near door 2
1 – Over door pull out bin at 3L door
1 – Over door pull out bin at 4L door
1 – Aft coat closet LHS
1 – Aft coat closet RHS
Extension Seat Belt ESB 20 20 - Over door pull out bin at 3L door
Child Restraint Device CRD 54 4 – Fwd Coat closed

CABIN CREW MANUAL
15 – Dog house near door 3

Infant Life Jacket ILJ 54
4 – Fwd coat closet
Spare Life Jacket SLJ 10 10 – Aft coat closet LHS
Demonstration Pack DP 10 1 – Under C/A Station at every door for

doors 1, 2, 3 and 4
1 – Each in the Aft coat closet LHS
Emergency Flash Light (Auto- EFL 16 1 – Each at every C/A Station for doors
matic Switching) 1, 2, 3 and 4
1 – Each in the Aft coat closet LHS and
RHS
Crew Life Jacket CLJ 16 1 – Each under every C/A Station
Door Safety Strap DSS 10 1 – Under each C/A Station for doors 1,
2, 3 and 4
1 – Each in the Aft closet LHS and RHS

CABIN CREW MANUAL
B747 – 400 EMERGENCY EQUIPMENT

CABIN CREW MANUAL
4.34 B777 – 300

4.34.1 EMERGENCY ZONES:
Zone One From Nose of Aircraft to 2L -2 R R1
Zone Two Doors 2L – 2R till end of J/C R2
1stRow of E/Y till Row 23 Aft of 3L-3R
Zone Three R3
Door
Zone Four Row 24 of 3L – 3R till aft 4L – 4R doors R4
Zone Five 1st Row aft of 4L-4R till rear of the aircraft R5
4.34.2 CABIN CREW COMPLEMENT:

- CCI at 1L Station – R1 (cabin door 1R J/Seat)
- L2 (Cabin Door 2L J/Seat) – R2 (Cabin Door 2R J/Seat)
10 - L3 (Cabin Door 3L J/Seat) – R3 (Cabin Door 3R J/Seat)
- L4 (cabin door 4L J/Seat) – R4 (cabin door 4R J/Seat)
- L5 (cabin door 5L J/Seat) – R5 (cabin door 5R J/Seat)
4.34.3 EMERGENCY EXITS:

65 - 81 (Door 1)
8 type A – 4 on each side:
65 - 81 (Door 2)
1L – 1R – 2L – 2R – 4L – 4R& Dual lane slide raft
57 - 71 (Door 4)
5L – 5R
64 - 79 (Door 5)
2 Overwing Exits at 3L-3R Overwing slide -
Note: All 10 cabin exits are considered as primary escape route in case of an emergency evacuation
on land and 8 exits for ditching 1-2-4-5 Left and Right
4.34.4 DEMONSTRATION:
B777 DEMONSTRATION POSITIONS
Safety demonstration is videotaped however should the video fails, CCI should make
demo announcement and Cabin Crew R1, L3, L2, R2, R3, L4, R4 and L5, R5 to demon-
strate in the positions indicated in the diagram and Cabin Crew R1 & L3 have to walk
few rows towards rear of aircraft to ensure safety demonstration showed to all F/C pas-
sengers.

CABIN CREW MANUAL
3.34.5 DOOR OPERATION:

Door Mode Selector Lever :
1. ARMED(Red band) - if the door handle is moved to the
open position, the door is powered open, and the slide-raft
deploys / the overwing ramp/slide deploy.
2. DISARMED(Green band) - Power assist door opening au-
tomatic slide-raft and automatic overwing ramp/slide de-
ployment are disabled.
Note; If the door is opened from the outside, the mode select lever
automatically moves to the disarm position.
4.34.5.2 Normal opening from inside
To open door:
1. Verify Mode selector in disarmed.
2. Rotate the door handle towards the arrow
(open).
3. Push door outside.
4. Slide door forward.
5. Make sure door is locked and gust lock engaged.
4.34.5.3 Door closing from inside:

To close the door:
1. Pull the gust lock release lever to release the gust lock.
2. Pull the door towards you.
3. When the door reaches the fully closed position, immediately begin rotating the door
handle to latch and lock the door.
4. Close the door slowly and firmly.
4.34.5.4 Doors - Emergency opening :

To Open the door and deploy the slide-raft:
1. Assess the escape route conditions.
2. Observe cabin interior and airplane exterior conditions to identify usable escape ex-
its.
3. Ensure the airplane has stopped and the engines are shut down.
4. Verify the mode select lever is positioned to Armed.
5. Rotate the door handle fully aft (to open).
6. Push the door until EPAS engages (activate).
7. Slide-raft will deploy & inflate automatically.
Note: Rotating the door handle fully aft (to OPEN) with the mode select lever in the Armed
position activates the EPAS and automatically deploys and inflates the slide-raft.
If EPAS does not activate, direct two able-bodied passengers to assist in pushing the door
out and forward to the open position.
In certain adverse airplane attitudes, an initial outward push on the door handle will be re-
quired to supplement EPAS

CABIN CREW MANUAL

Slide-Rafts:
Evacuation slide-raft is contained in each passenger door except door 3L&3R where an
overwing is installed in the wing to body fairing on the fuselage not in the door bustle. When
door is opened from inside with mode selector in Arm, as the door rotates open approxi-
mately 35 degrees slide-raft is deployed and inflates automatically in approximately 6 sec-
onds.
If the slide-raft does not inflate:
- Pull and discard the manual inflation handle located on the right side of the slide
near the girt bar.
Note:
- If the slide-raft does not inflate manually, and another exit with an inflated slide-raft is not available,
the deflated slide-raft may be used as an apron slide.
- Direct two able-bodied passengers to climb down the slide-raft using it as a rope.
- These two passengers then use the hand-holds provided at the bottom of the slide-raft to hold it
while the remaining passengers exit one at a time by sitting and sliding.

Slide-Raft Disconnection:
After inflation, board the raft. Seating should start at the toe
end. Last passenger to board the raft should be a crew mem-
ber, who will release the RAFT from the A/C.
To disconnect slide-raft:
1. Lift up the flap attached to the girt extension,
2. Pull the disconnect handle.
3. Cut the mooring line
4.34.5.7 Overwing Slide Inflation:
The overwing slide is installed in the wing-to-body fairing on the fuselage, not in the door
bustle. It is a dual lane slide that deploys automatically when the door operating handle is
rotated a full 180 degrees. The overwing slide is ready for use in approximately 8 seconds.
Slide readiness is indicated by a “barber pole” at the end of the ramp:
The overwing slide should deploy and inflate automat-
ically.
In the unlikely event that manual inflation is required, a
manual inflation handle is located in the upper aft por-
tion of the door frame.
Pulling down on the manual inflation handle will inflate
the slide.
Note: If an inflated slide becomes deflated after deployment,
it may be used as an apron slide.
When evacuating the airplane, passengers must step down
onto the wing from the door sill. The evacuation path on
the wing has a non-skid surface with directional arrows pointing aft to the slide ramp.

CABIN CREW MANUAL
4.34.6 EMERGENCY LOCATOR

EMERGENCY LOCATOR TRANSMITTER ACTIVATION
ELTs Operation instructions installed with each door 1 left and door 1 right slide/rafts are in-
cluded on a permanently attached tag on the ELT antenna. The instructions are repeated as
follows:
OPERATION
- This beacon AUTOMATICALLY ACTIVATES when raft is floating in water. Insure LED
located on transmitter is FLASHING.
- If LED is NOT flashing, Activate MANUALY: PULL OUT battery switch pin, and TOUCH
contact pads located at antenna base with finger.
- To turn unit OFF, INSERT battery switch pin into battery switch.
4.34.7 EVACUATION SIGNAL
EVACUATION SIGNAL
The emergency evacuation signal system alerts the flight attendants to evacuate the passen-
ger cabin.
• An emergency evacuation signal command switch is lo-
cated in the flight deck, and all flight attendant panels at
passenger’s entry door locations.
• The flight attendant station EVAC command switch is
guarded to prevent inadvertent operation.
Placing the flight deck evacuation signal COMMAND switch

to ON activates the evacuation signal on the flight deck and
on the flight attendant panels.
With the flight deck evacuation signal COMMAND switch in the OFF (guard down) position,
pressing an EVAC COMMAND switch on a flight attendant panel will arm the evacuation
signals on the flight deck and on the flight attendant panels.
Note: If the flight deck evacuation signal COMMAND switch is in the OFF position, the evac-
uation system cannot be activated from any flight attendant panel.
HORN SHUT OFF Switch (white)

Push -
1. Silences the alarm only at that station where pushed
2. Illuminates when horn is silenced at that panel.

CABIN CREW MANUAL
4.34.8 EMERGENCY LIGHT :

EMERGENCY LIGHT :
The emergency lighting system provides direction to exit locations and illuminates the
egress paths inside and outside the airplane.
Emergency Lights Switch - red (guarded)

Push - Turns on all emergency lights.
Emergency Lights/Test Switch - white.

Push - all emergency lights illuminate for approximately 1
minute (at 1 L Stations).
Note: When the EMERGENCY LIGHTS switch in the flight deck is armed, and the door
mode selector lever is in the armed position, moving the door handle to the open position will
cause the exterior fuselage light and the interior emergency lights at that door to illuminate.
The emergency lighting system is powered by remote batteries which provides at least 15
minutes of operation
4.34.9 COMMUNICATION
CABIN INTERPHONE SYSTEM
The cabin interphone system is a phone network with stations on the flight deck and at the
attendant stations.
The cabin interphone system is used to initiate and receive:
• flight deck-to-attendant calls
• attendant-to-flight deck calls
• attendant-to-attendant calls
• passenger address announcements
There are 10 handsets in the main cabin:
• 1 at the forward attendant station (CCI) at door 1L
• 1 at the attendant station at door 1R
• 1 at each forward attendant station at door 2L and 2R
• 1 at each attendant station at doors 3L, 3R, 4L, and 4R
• 1 at each aft attendant station at door 5L and 5R
Other handsets are located:
Door 1 Upper Crew Rest• 2 in the door 1 overhead flight crew rest
Door 5 Upper Crew Rest: 1 in the door 5 overhead flight attendant rest
The pink cabin interphone crew call lights and attendant station chime annunciations are
used as call indicators at the receiving location. The cabin interphone crew call light extin-
guishes when the receiving station handset Is removed from the cradle.
Interphone calls are prioritized in the following order:

• PILOT ALERT- used to notify the flight crew about an emergency. Dialing ** on the hand-
set causes a CABIN ALERT message to appear on the EICAS display in the flight deck
and takes priority over all other calls to the flight deck.
• FLT DECK - a normal two way call to the flight deck. Any station can make a pilot call.
• ALL CALL - includes all stations and flight deck. Each station gets 2 HI/LO chimes and
a flashing call light.
• STATION-TO-STATION - a normal two way call with a two digit dial code.

CABIN CREW MANUAL
Cabin Ready, dial 3* on the handset, to notify the flight deck that the cabin is secured and
ready for taxi, take-off and landing.
• The caller will hear a rapid beep, beep and then a dial tone.
• In the flight deck the message CABIN READY appears on the EICAS display and a
HI/LO chime sounds.
4.34.10 OXYGEN
Passenger and Cabin Attendant Oxygen
The passenger oxygen system is supplied by individual chemical oxygen generator located
in the passenger service units (PSU’s) above the passenger seats.
• The system activates automatically if cabin altitude exceeds 14000 feet or manually
activated by the flight crew at any altitude.
• Masks drop from stowage
• If the masks fail to drop from a PSU, the cover of the oxygen compartment can be
opened manually be releasing the door latch inserting a hair pin or a thin rod into the
hole of the compartment cover.
• Oxygen flows from a PSU generator when any mask hanging from that PSU is
pulled. An in-line flow indicator confirms that oxygen is flowing to each oxygen mask.
• Oxygen is available for approximately 22 minutes. Once oxygen activated it cannot
be stopped.
Note: Due to the height of the ceiling in the airplane, flight
attendants may not be able to reach the oxygen masks at
their stations when in their seats with their seat belts and
harnesses on. When the oxygen masks deploy, the flight
attendants must pull on the yellow lanyard that falls from
the oxygen box. The lanyard has the word PULL sten-
ciled onto it.
Pulling the lanyard allows the masks to drop and turns on
the flow of both masks.
Lanyards are installed at the attendant stations and in the lavatories.

CABIN CREW MANUAL
4.34.11 LAVATORY SMOKE DETECTOR

LAVATORY SMOKE DETECTOR
A smoke detector is mounted in each lavatory ceiling.
When activated following visual and aural warnings are triggered
In the Cabin:
• A horn sounds in the smoke detector.
• Red alarm indictor light illuminates on the smoke detector.
• The Amber LAVATORY CALL indicator light /reset switch, mounted on the exterior
wall above the lavatory door, (flashes).
• Chimes sound in the cabin near the associated lavatory.
• SMOKE DETECTED window is displayed on the CSCP/CACP and the location of the
associated lavatory.
• Respective Master Call light flashes Amber.
In the Cockpit:
• The EICAS advisory message SMOKE LAVATORY is displayed.
To Reset: Lavatory Call indicator/reset switch is pushed:
• The lavatory master call light extinguishes.
• The continuous chime is turned off.
• The smoke detector horn silences.
• The LAVATORY CALL indicator/reset switch extinguishes.
• The CSCP/CACP SMOKE DETECTED window is no longer displayed.
Once the smoke clears, the red alarm indicator light extinguishes, the suppression cycle
ends, and the smoke detector is sensitive to smoke again.
4.34.12 LAVATORY FIRE EXTINGUISHING SYSTEM

the waste container. A fire extinguisher discharges a Halon vapour toward the waste dis-
posal container.
A temperature indicator is located inside the waste compartment below each sink. Grey dots
on the indicator turn black when exposed to high temperatures. If any dot has turned black
or a nozzle tip has changed color, the extinguisher has been discharged.
4.34.13 TOILET MANUAL WATER SHUT-OFF

In each toilet there is a manual shut-off valve handle which allows to cut the water supply.
The water supply shut-off valve handle has two positions, OFF and ON and is located be-
hind the facial tissue dispenser stowage.
Note: The two AFT toilets left & right there are two water shut-off valves one for the sink lo-
cated behind the facial tissue cover and one shut-off valve for the toilet behind the mirror.
4.34.14 B777 EMERGENCY EQUIPMENT

CABIN CREW MANUAL

5 at each 3L & 3R OHB
Spare Life Jackets - SLJ Available / Validity
Demo Pouch - DP 1 at each door stations seats head rest Available/Check Contents
1 at 1R station – 1 at 2Lcloset LH-
HAL Fire Extinguishers – HAL Green Gauge/Seal/Validity
1 at 4LDog House – 1 at R5B Station
Smoke Hoods – SH 1 at each crew seat Display Green/Seal/Validity
3 near Purser station - 3 at R1 station
2 at 2L Closet LH –
2 at each 3L Dog House &1 at 3R Dog House
O2 Normal Mask – O2NM Pressure 1800-1850 PSI & Mask
1 at 4L Dog House
3 at 4R Dog House
2 at each 5R Mid Dog House – 3 at L5B STN
1 at each OFCR stair stowage
Emergency Transmitter – ET Check Validity
& 1 at 5L Mid Dog House
1 at Lav stowage near Purser station
Megaphone – MG Check Validity/Secured
& 1 at OFAR stair stowage 5L STN
1 at 2R STN Mid Closet Right side
1 at 3L STN Closet LH
1 at 3R STN closet RH
1 at 5L STN OHB LH
Doctor Medical Kit – DK 1 at 2R STN Mid Closet Right Side Check Seal/ Validity
Resuscitator – RS 1 at OFCR stair stowage Check Seal/ Validity
4 each at 3R & 3L OHB
Seat Belt Extensions – SBE Available / Quantity
4 each at 5R & 5L OHB
5 each at 3L & 3R OHB
Spare Life Jackets – SLJ Check Validity/Quantity
5each at 5L & 5R OHB
Child Restraint Devices - CRD Available
Infant Life Jackets – ILJ Check Validity/Quantity
Defibrillator - DEF 3L Closet Available + Adult/Child Pad Available
1 at Lav stowage near Purser station
Water Fire Extinguisher– H2O 1 at 2L Closet Seal & Validity
1 at each 3L& 4L Dog House 1 at 5LB STN
Emergency Equipment Crew Rest Area - OFCR

HAL Fire Extinguishers – HAL 2 Crew Rest Area Green Gauge/Seal/Validity
Smoke Hood– SH - PBE 2 at near crew seat L & R 2 behind each crew seat Display Green/Seal/Validity
Emergency Flashlights - EFL 1 at Crew Rest Area Serviceable
Emergency Equipment Crew Rest Area - OFAR

HAL Fire Extinguishers – HAL 2 - Crew Rest Area Green Gauge/Seal/Validity
Smoke Hood – SH - PBE 3- Crew Rest Area Display Green/Seal/Validity
Emergency Flashlights - EFL 1 - Crew Rest Area Serviceable
Fie Axe 1 - Crew Rest Area Available/Secured
B777 EMERGENCY EQUIPMENT LOCATION

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4.35 FIRST AID POLICY

Kuwait Airways is committed to safeguarding the health and well-being of the pas-
sengers on board its fleet, hence Cabin Crew are continuously trained and kept
updated of essential necessary first aid requirements. If a person needs medical
attention in the aircraft, the Cabin Crew will administer First Aid treatment as re-
quired until professional medical help is available.
The Cabin Crew In Charge will consult with the Flight Crew to assess whether the
help of trained medical personnel is required in order to diagnose and treat the
passenger.
First Aid medications are readily available in the medical kits on board the aircraft.
However, certain medications and equipment contained in the kits can only be ad-
ministered and used by a licensed medical practitioner. A full list of all the medicines
and equipment available in the medical kits and their use are mentioned in the First
Aid Manual.
Stretchers case and passengers that have potential need for therapeutic med-
ical oxygen may be accepted on board provided prior permission is obtained
from KAC – Aviation Medical Centre. Such passengers should be accompanied
by a treating doctor / nurse / or an escorting family member. If carried, incuba-
tors, therapeutic medical oxygen or other medical equipment are the sole re-
sponsibility of the escorting doctor or medical staff.
a) - Oxygen Use on Board Policy
The performance of the crew members and the well-being of passengers at
high altitudes where a lack of oxygen might result in impairment of faculties,
require the availability of additional oxygen supply on board. KAC aircraft are
equipped with two independent fixed oxygen systems, one for the Flight Deck
Crew and one for the passengers and Cabin Crew. In addition portable oxygen
cylinders are located throughout the cabin to provide mobility to the crew in
case of decompression and for the administration of first aid oxygen.
For medical cases whenever an additional supplemental of oxygen bottles are
loaded by Cabin Appearance Staff (MX) as required by pax booking system
(AMETEK cylinders of required sizes) and approved by KAC Doctor, to be
stowed in overhead bin/behind seat (as acceptable) – near the associated seat
allocated to the sick pax/associated Medical Attendant, as mentioned in
AMETEK “supplemental oxygen bottle” stowage guidelines. Also, MX staff shall
ensure oxygen bottles are in adequate cases with masks, tubes, connections &
serviceability tag of the cylinders. Cabin Crew to carry final check to ensure that
the oxygen bottle loaded by MX staff is properly stowed and secured in the
respective overhead bin/behind seat.
If a person needs oxygen on board, the Cabin Crew will administer the oxygen
as required and liaise with the Cabin Crew In-Charge if a professional medical
help is required.
The Cabin Crew In Charge must inform the pilot in command when a passenger
or crew is using oxygen on board or if a passenger / crew has a medical need
for oxygen. It is necessary for the pilot in command to know this information
because the user may have a medical emergency requiring emergency action
on the part of the flight crew.
Note: Please refer to the Emergency Training Manual - General Part for more details on the Oxygen use and operational
procedures.

CABIN CREW MANUAL
4.36 First Aid Kits

In order to provide emergency therapeutic treatment to sick passengers, three types
of First Aid Kits are provided on board KAC aircraft.
The types of First Aid Kits are:
• Doctor’s Medical Kit

• Universal Precautions Kit available in Large First Aid Kit.
• Resuscitation Kit.
The “Lid Part” (please refer to the First Aid Manual) of the Doctor Medical Kit and
the contents of the Large First Aid Kit should be used only by a qualified Cabin
Crewmember who has passed the advance First Aid Training Course; normally the
Cabin Crew In-charge. The contents of the “Tray and Base Part” (please refer to
the First Aid Manual) of the Doctors Medical Kit should be used only by a qualified
medical practitioner.
4.36.1 Large First Aid Kits
Large First Aid Kits are available on all KAC aircraft. Cabin Crewmembers assigned
to check the said kits should ensure the availability, date of validity of the kit and
that the relevant seals have not been tampered. In case of any discrepancy or non-
availability of the First Aid Kits, the Captain of the flight and the Ground Engineer
should be informed immediately in order to arrange for a replacement prior to de-
parture. A list of the contents is available inside the kit.
Location of the First Aid Kits
A320 A320-214 A330 B777-300 B747-400
1 in FWD left 1 in FWD left

1 in 1L Closet 1in 2R Mid closet 1in OH Fwd Bin 1L Door
OHB OHB
1 in left OHB 1 in left MID 1 in each 3L

1 in 3L closet LH 1in OH Fwd Bin 1R Door
No. 18 OHB & 3R OHB
1 in 4L Cen-
1 in Aft left OHB 1 in Aft left OHB 1 in 3R closet RH 1in OH Fwd Bin 4L Door
ter OHB
- 1 in 5L OHB LH 1in OH Fwd Bin 4R Door
1 in Coat Closet next to

C/A STN near galley
Note:
- Check Seal and Validity label.
- Ensure that the kits are sealed with two yellow seals whenever departing from Kuwait.
- The kits must be sealed with two red seals contained inside the kit after use.
- Kits maybe accepted with the red seals only on flights involving layover/transit stops,
or multi-sector flights.
- Before opening a second Large First Aid Kit, the CCI should ensure that item(s) re-
quired is available in the already opened First Aid Kit.

CABIN CREW MANUAL
4.36.2 Doctor’s Medical Kit

Doctor’s Medical Kits are available on all KAC aircraft. Cabin Crewmembers as-
signed to check the said kits should ensure the availability, date of validity of the kit
and that the relevant seals have not been tampered with. In case of any discrepancy
or non-availability of the First Aid Kits, the Captain of the flight and the Ground
Engineer must be informed immediately in order to arrange for a replacement prior
to departure. A list of the contents is available inside the kit.
Due to the nature of some medicine available inside the Doctor Medical Kit, only a
licensed medical practitioner may use the kit to administer medications.
Location of the Doctor Medical Kits
A320 A320-214 A330 B777-300 B747-400
1 in stowage next
1 in Left Aft 1 in Left Aft
1 in 1L Closet 1 in 2R Mid closet to C/A STN near
OHB OHB
galley
Note:
- Check Seal and Validity label.
- Captain of the flight should be informed prior to using the said kits.
Procedure for the use of the Doctor’s Medical Kit

- Check whether a doctor is available on board
- After assessment of the case, present the list of contents of the kit.
- If the doctor requires using any of the contents, the kit may be opened after
obtaining Captain’s permission.
- If a syringe is used, empty ampoules and used needles should be replaced in-
side the kit appropriately.
- After usage, the kit should be locked, sealed and restowed in the respective
stowage.
- Inform Captain in order to log the use of kit in the Tech log book
- Cabin Crew In Charge to enter usage in the Voyage Report and Cabin Defect
Log“ CDL “mentioning the red seal numbers.
- Flight Medical Report Form to be filled by the treating Doctor.
4.36.3 Universal Precaution Kit
In addition, Universal Precaution Kits provided inside the Large First Aid Kits on
KAC aircraft to be used in case of spread of ill health episodes associated with
a case of suspected communicable disease; illness involving contact with body
fluids and at times of increased public health risk or outbreak of a serious com-
municable disease with pandemic potential.
The said kit contains: Dry powder that can convert small liquid spill into a gran-
ulated gel; Germicidal disinfectant for surface cleaning; Skin wipes; Face/eye
mask (separate or combined); Gloves (disposable); Protective apron;
Large absorbent towel; Pick-up scoop with scraper; Bio-hazard disposal waste
bag; Instructions guide, etc.

CABIN CREW MANUAL
4.37 Defibrillator Equipment

Defibrillator equipment are installed as an additional emergency equipment on KU
Fleets as follows:
B747-400 A/C - 4R OHB (row 43 HJK)

A310-308 (ALD) - Centre OHB (row 16E)
A320 - 212 A320-214 A330 B777-300
AFT right hand side OHB 3L closet stowage
1. Pre-flight Checks
Ground Check is conducted by the Ground Engineering staff.
CCI are only responsible for checking availability of the same on ground before
departure along with the adult and child size pads
2. Steps for using the Defibrillator. AUTOMATIC mode

a. Check response (shake and shout).
b. Check circulation (check carotid pulse).
If the above are not present, then:

c. Start CPR
d. Turn the defibrillator ON, press green on/off button
e. Stick PADS on the pax chest
f. Connect the pads cable to defibrillator, front right
g. Follow visual and spoken instructions
Note: Use Defibrillator as soon as it is available.

CABIN CREW MANUAL
4.38 First Aid Report

The Cabin Crew In Charge is required to complete a First Aid and Inflight Incident
Medical Report whenever on board medical assistance is provided. The said report
is available inside the First Aid Kit available on board. One copy of the said report
duly filled and signed should be placed inside the First Aid Kit and the second copy
should be attached to the Voyage Report. Red seal number to be mentioned in the
report.

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CABIN CREW MANUAL
4.39 MEDICAL EMERGENCIES :

4.39.1 Acceptance and Handling of Sick Passenger on Board:
On Ground – During Boarding
a) If a passenger complains of any sickness or injury during boarding or is sus-
pected by the cabin crew of being sick, Cabin Crew In-Charge must be in-
formed immediately in order to assess the case.
b) Cabin Crew In Charge must immediately inform the Captain and liaise with the
ground staff.
c) After liaising with the Captain, the Ground Staff will call the Airport Doctor who
will check the sick passenger condition and submit a medical report to certify if
the passenger is fit or unfit to travel.
d) Based on the Doctors’ statement the passenger will then be off loaded or ac-
cepted on the flight.
Note: In the absence of an airport doctor or medical staff the Commander of the flight may at his
discretion accept the said passenger on board and allow him/her to travel after obtaining the said
passengers signature on a special form (available with the Ground Staff) waiving KAC from any
liabilities that might arise from any medical expenses or expenses that maybe incurred due to flight
diversion.
Reports and forms to be filled:

• By the Cabin Crew In Charge:
i) Irregularity Report.
ii) Medical Report found inside the First Aid Kit.
• By a qualified doctor if applicable:
i) Medical Report available inside the Doctor Medical Kit. (To be counter-
signed by the Cabin Crew In Charge)
The case should be reported on the relevant forms and must include the
following details:
a) Full details of the passenger i.e. name, age, sex, nationality etc.
b) Seat No and class of travel.
c) Flight No., sector, date and the exact time the case was observed. (Time
to be entered in GMT)
d) Full statement indicating the nature of the injury or illness and the cir-
cumstances in which it occurred.
e) Details of First Aid measures taken by the cabin Crew.
f) Name, address and contact numbers of the treating Doctor if applicable.
Note: Copies of the filled out forms must be placed back inside the kit.
4.39.2 During the Flight:

CABIN CREW MANUAL
Should a passenger complains of any sickness or injury during the flight or is sus-
pected by the cabin crew of being sick, the concerned cabin crew should immedi-
ately inform the Cabin Crew In Charge to assess and evaluate the passenger case.
a) Cabin Crew to diagnose and treat the case by applying Basic First Aid treat-
ment.
b) If treatment is beyond Cabin Crew capabilities:
• Announcement for a doctor should be made.
• Announcement for a paramedical staff (should be conducted) if a doctor not
available.
• Captain should be informed
c) Cabin Crew In Charge to inform and discuss severity of the case with the Doc-
tor, then inform the Captain and liaise with him regarding medical assistance
that maybe required after landing (i.e. doctor, wheelchair, ambulance, etc) or
check feasibility of flight diversion if needed.

ii) Medical Report found in the First Aid Kit.
The case should be reported on the relevant forms and must include the fol-
lowing details:
c) Flight No., sector, date and the exact time the case was observed. (Time to
be entered in GMT)
d) Full statement indicating the nature of the injury or illness, the circum-
stances in which it occurred and medications given.
e) Details of First Aid measures taken by the Cabin Crew.
f) Name, address and contact numbers of the treating Doctor if applicable

CABIN CREW MANUAL
4.39.3 On Ground – After Landing:

Cabin Crew In Charge to liaise with Ground Staff for necessary follow up of the
treatment rendered to the sick passenger, and to handover his/her hand luggage
to the said staff.
4.39.4 Death Cases On Board:
Whenever a death case is encountered on board the aircraft, Cabin Crew In
Charge should immediately inform the Captain of the flight who in turn will inform
the arrival station for any required assistance
The deceased passenger must be removed and placed secured away from other
passengers view (if space available) and covered with blankets.
After landing, Cabin Crew In Charge to liaise with Ground staff for removal of the
human remains from the aircraft after necessary arrangements are made with the
local authorities and to handover the luggage/documents etc. carried on board the
aircraft.
ii) Medical Report available inside the First Aid Kit.
iii) Death Certificate to be signed by the Captain of the flight and doctor if avail-
able.
iv) Occurrence Report
ii) Death Certificate to be signed by the Captain of the flight and doctor if avail-
able
The case to be reported in detail on the relevant forms giving following details:
c) Flight No., sector, date and the exact time the case was observed. (Time to
be entered in GMT)
d) Full statement indicating the nature of the death case if known and the cir-
cumstances in which it occurred.
e) Details of First Aid measures applied by the Cabin Crew or treatment given
by Doctor or paramedical staff.
f) Name, address and contact numbers of the treating doctor if applicable
4.39.5 Birth Cases on Board:

CABIN CREW MANUAL
Whenever a case of Childbirth is encountered on board the aircraft, the concerned

Cabin Crew should immediately inform the Cabin Crew In Charge to perform Child
Birth First Aid treatment.
a) Cabin Crew In Charge to diagnose the case and immediately inform the Cap-
tain of the flight and announce for a doctor on board.
b) Cabin Crew In Charge to treat the case by applying Basic First Aid treatment
and proceed with the delivery preparations.
c) If doctor is available, Cabin Crew In Charge to liaise with him/her and offer
assistance as required for the delivery preparations.
d) Cabin Crew In Charge should immediately inform the Captain of the flight who
in turn will liaise with the arrival station for the required assistance.

ii) Medical Report available inside the First Aid Kit.
iii) Birth Certificate to be signed by the Captain of the flight and doctor if avail-
able.
• By a Qualified Doctor if applicable:
ii) Birth Certificate to be signed by the Captain of the flight and doctor if avail-
able
The case to be reported on the relevant forms and must include the following
details:
i) Full details of the passenger i.e. name, age, sex, nationality etc.
ii) Seat No and class of travel.
iii) Flight No., sector, date and the exact time the case was observed. (Time to
be entered in GMT)
iv) Full statement indicating details of the delivery case and the new born baby,
sex, health state etc.
v) Details of First Aid measures taken by the Cabin Crew.
vi) Name, address and contact numbers of the treating Doctor if applicable

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4.39.6 Handling Of Passengers With Contagious Diseases During Flights :

• CCI will be notified through a Telex / Memo/ Message etc. about the case
mentioning various Details i.e. Name , Seat No., Type of Infection/ Disease ,
Special Requirement / Needs , Equipment / Items Provided , Party who ap-
proved Travel , Certain Precautions ( if any ) etc.
• During the Briefing Session, CCI to brief all operating Cabin Crew about the
details & precautionary measures while handling the said case during flight &
inform Captain accordingly.
• Cabin Crew should always treat the sick passenger with respect & not to show
any sign of discrimination or humiliation .
• Cabin Crew should be discrete while dealing with the said passenger to avoid
panic among others.
• Cabin Crew should always use gloves/ masks while serving or collecting items
from the sick passenger .
• All used /collected items from the passenger i.e. meal tray / blanket / pillow /
linen etc. should be placed in large plastic bag & to be delivered to the Cater-
ing Staff by hand mentioning details. Other medical equipment used by the
accompanying doctor or medical staff i.e. syringe, needles, tube or gauze etc.
shall be kept in a separate bag by the medical staff and taken with them when
disembarking at their final destination.
• Cabin Crew should always wash hands & avoid touching mouth, eyes or ears
as much as possible when serving the sick passenger or handling his/ her be-
longings.
• One toilet should be allocated exclusively for the sick passenger use & to be
blocked after each usage to avoid contamination of the remaining toilets.
• Upon arrival to final destination, CCI to hand over the passenger to the Ground
Handling/Traffic Staff & sign the relevant form ( if applicable ) .
• CCI should submit full details about the case on an Irregularity Report & men-
tion the seat No. / toilet used by the said passenger on CDL for disinfection
purpose by Cabin Appearance Staff.
4.39.7 Unscheduled Landing

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The most crucial factor to determine whether an unscheduled landing is required

or not, is the detection of the vital signs such as:
• Pulse
• Breathing
• Response
• Blood Pressure
Deterioration of the vital signs reflect a collapsing case, which might require land-
ing to seek advanced medical help for the following cases:
• Unconsciousness
• Shock
• Severe bleeding i.e. abortion
• Diabetic Coma
• Severe pain like fracture cases
• Obstructed child birth (mother or baby in danger)
• Severe heart attack like coronary blockage, myocardial infarction.
• Severe head injury (i.e. stroke)
• Epilepsy
Advice from a doctor on board or the sound decision of the Cabin Crew In Charge
based on his First Aid knowledge, and in coordination with the Captain in Com-
mand will be used to determine whether to return to gate, divert, or continue the
flight to its original destination.
In case of any of the above, i.e. flight diversion, unscheduled landing, return to the
gate, etc., a full detailed report should be submitted by the Cabin Crew In Charge
on the relevant forms which should include the following details:
c) Flight No., sector, date and the exact time the case was observed. (Time to be
entered in GMT)
d) Details of First Aid applied by the cabin crew.
e) Name, address and contact numbers of the treating doctor if applicable.

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4.39.8 CARDIOPULMONARY RESUSCITATION

Cardio Pulmonary Resuscitation (CPR) is a holding action for sudden cardiac or
respiratory arrest until more advanced medical care can be made available. CPR
keeps some oxygenated blood flowing to the brain and other vital organs until ap-
propriate medical treatment can restore normal heart action. If CPR is started
promptly after the pulse stops and, if advanced life support is available quickly, the
person has a chance to survive. ( and specially also if the defibrillator machine is
available).
Cardio Pulmonary Resuscitation includes three basic rescue skills, the CAB of
CPR – Circulation, Airway and Breathing.
Circulation (check carotid pulse for 5 – 10 seconds)

The first skill of CPR is chest compressions, which replace the heartbeats of the
victim.
Airway (Head Tilt/Chin Lift) to avoid tongue blockage
The second action for successful resuscitation is immediate opening of the airway.
It is important to remember that the back of the tongue and the epiglottis are the
most common cause of airway obstruction in the unconscious victim. Since the
tongue directly and the epiglottis indirectly are attached to the lower jaw, tilting the
head back and moving the lower jaw (chin) forward lifts the tongue and the epi-
glottis from the back of the throat and usually opens the airway. This procedure is
called head-tilt/chin lift.
Breathing (look for chest rise & fall for 5-10 seconds)
When breathing stops, the body has only the oxygen remaining in the lungs and
blood stream. Therefore, when breathing stops, cardiac arrest and death quickly
follows. Mouth to mouth rescue breathing is the quickest way to get oxygen into
the victim's lungs.
Cardiopulmonary Resuscitation: Basic Life Support Sequence
1. Assess unresponsiveness. Shake and shout if unresponsive. Call for help.
2. Start CAB
3. Check Pulse “circulation”. If No Pulse start CPR.
4. If there is Pulse open airways – head tilt/ chin lift / jaw thrust.
5. If Breathing keep the victim in Coma Position.
6. If No breathing give the victim Ventilation.
Note:If resistance to Ventilation consider obstruction i.e. Reposition airway and
resume ventilation if resistant consider obstruction and give back blows, abdominal
thrust and finger sweep to clear the airways then continue ventilation

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4.39.9 CPR Performance Guidelines: One or two or more Rescuer CPR - Adult
Assessment: Determine Unresponsiveness
1. Check for response. Tap the passenger’s shoulder and shout “Are you okay?”
2. If no response, call for Help
3. Check for Circulation (Carotid Pulse):-
a. Locate the trachea using 2 fingers on the side near you
b. Slide these 2 fingers into the groove between the trachea and the muscles
at the side of the neck.
c. Feel for a pulse for at least 5 but no more than 10 seconds. If you do not
definitely feel a pulse, reposition the passenger and begin CPR, starting
with chest compression.
4. Chest Compression:-
a. Position yourself at the passenger’s side
b. Make sure that the passenger is lying face up on a firm, flat surface.
c. Position your hands and body to perform chest compressions.
• Put the heel of one hand in the center of the passenger’s chest, on the
lower half of the sternum.
• Put the heel of the other hand on top of the first hand
• Straight your arms and position your shoulder directly over your hands.
d. Give 30 chest compressions (within 15-18 seconds)
e. Press down at least 2 inches (5 cm) with each compression.
f. Between compressions, the pressure must be release and the chest al-
lowed to return to its normal position, but hands should not be lifted off the
chest.
5. Open the Airway by doing Head Tilt-Chin Lift Technique
a. Place one hand on the passenger’s forehead and push with your palm to
tilt the head back.
b. Place the fingers of the other hand under the bony part of the lower jaw
near the chin
c. Lift the jaw to bring the chin forward.
6. Breathing:-
a. Hold the passenger’s airway open with head tilt-chin lift
b. Pinch the nose closed with your thumb and index finger (using the hand
on the forehead)
c. Take a regular (not deep) breath and seal your lips around the passen-
ger’s mouth, creating an airtight seal.

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d. Deliver 2 breath over 1 second each breath. Watch for chest to rise as you
give the breath.
7. Complete 5 cycles of 30:2 (compression-ventilation ratio) then check for re-
turn of pulse.
4.39.10 CPR MANAGEMENT IN INFANTS AND CHILDREN

Cardiac arrest in infants and children are usually the result of lack of oxygen due
to respiratory difficulty or arrest. CPR may be needed in children. Injuries, suffoca-
tion caused by foreign objects (toys, food, plastic covers, etc.), smoke inhalation,
sudden infant death syndrome and infections.
One or two or more Rescuer CPR: Child (1 - 8 years)
1. Check for response. Tap the passenger’s shoulder and shout “Are you okay?”
3. Check for Circulation (Carotid Pulse):-
a. Locate the trachea using 2 fingers on the side near you
b. Slide these 2 fingers into the groove between the trachea and the muscles
at the side of the neck.
c. Feel for a pulse for at least 5 but no more than 10 seconds. If you do not
definitely feel a pulse, reposition the passenger and begin CPR, starting
with chest compression.
a. Position yourself at the passenger’s side
b. Make sure that the passenger is lying face up on a firm, flat surface.
c. Position your hands and body to perform chest compressions.
• Put the heel of one hand in the center of the passenger’s chest, on the
lower half of the sternum.
• Put the heel of the other hand on top of the first hand (optional for two
hands)
• Straight your arms and position your shoulder directly over your hands.
d. Give 30 chest compressions (within 15-18 seconds)
e. Press down about 2 inches (5 cm) with each compression.
f. Between compressions, the pressure must be release and the chest al-
chest.
a. Place one hand on the passenger’s forehead and push with your palm to
tilt the head back.
near the chin

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6. Breathing:-
b. Pinch the nose closed with your thumb and index finger (using the hand
on the forehead)
c. Take a regular (not deep) breath and seal your lips around the passen-
ger’s mouth, creating an airtight seal.
give the breath.
turn of pulse.
One or two or more Rescuer CPR: Child (Infant less than 1 year)
CPR must be managed with special consideration for size and vulnerability at this
early age.
1. Check for response. Tap the heal of the infant’s foot.

3. Check for Circulation (Brachial Pulse):-
a. Place 2 fingers on the inside of the upper arm, midway between infant’s
elbow and shoulder.
b. Press the finger against infant upper arm to feel the pulse for at least 5 but
no more than 10 seconds.
a. Place the infant on a firm surface.
b. Place 2 fingers in the center of the infant’s chest, just below he nipple line,
on the lower half of the breastbone. Do not press the tip of the breastbone.
c. Give 30 chest compressions (within 15-18 seconds)
d. Press down at least 1 ½ inches (4 cm) with each compression.
e. Between compressions, the pressure must be release and the chest al-
chest.
a. Place one hand on the infant’s forehead and push with your palm to put
the infant’s neck in neutral position.
near the chin
6. Breathing:-

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b. Place your mouth over the infant’s mouth and nose to create an airtight
seal
c. Blow to the infant’s nose and mouth, just enough to make the chest rise
with each breath.
give the breath.
turn of pulse.
When to Stop CPR?

CPR should be stopped:
1. Every 5 cycles (about 2 minutes) to check for Carotid Pulse for 10 seconds
2. At any time of recovery.
3. To use the “Defibrillator” machine.
4. When too exhausted (not less than 20 minutes).
4.39.11 Choking
Blockage of upper airway by food or foreign body.
Incomplete Choking (Adult and Child)

Signs and Symptoms:-
• Coughing
• Trying to breath
First Aid:-
1. Advise passenger to keep coughing
2. Do Back Blows

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Complete Choking (Adult and Child): Responsive
Signs and Symptoms:-

• No sound
• Not breathing
• Do the ‘Universal Sign’ of choking (Holding the throat by hand)
• May faint quickly
First Aid:-
1. Abdominal Thrust (Heimlich Maneuver)
• Stand of kneel behind the passenger and wrap your arms around the passen-
ger’s waist
• Make a fist with one hand
• Place the thumb side of your fist against the victim’s abdomen, in the midline,
slightly above the navel and well below the breastbone
• Grasp your fist with your other hand and press your fist into the passenger’s
abdomen with a quick, forceful upward thrust (give each thrust with a separate,
distinct movement to relieve obstruction)
• Repeat thrusts until the object is out from the airway or the passenger be-
comes unresponsive
4.39.12 UNCONSCIOUSNESS
Causes
- Alcoholic intoxication, Anoxia (Lack of oxygen), Choking, Diabetic coma, Diabetic
insulin shock, Drug abuse, Epilepsy, Fainting, Head injury, Heart attack, Hemor-
rhaging, Hyperventilation (rapid breathing), Hypoxia (lack of oxygen in the cells),
Shock, Stroke (Cerebral Vascular Accident).
Signs and Symptoms
- No response to questioning or attempts to awaken.
- No muscle tone in extremities, flaccid.
- Unable to maintain own airway.
- Lack of breathing may be present.
Choking First Aid (Adult and Child): Unresponsive
1. Call for help
2. Gently lower the passenger to the ground of you see that passenger is
becoming unresponsive
3. Begin CPR, starting with chest compressions
4. Each time you open the airway to give breaths, open the passenger’s
mouth wide. Look for the object.

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• If you see an object that can be easily removed, remove it with your
fingers
• If you do not see an object, continue CPR
5. After 5 cycles of CPR, check for the pulse.
Choking First Aid(Pregnant and Obese): Responsive
1. Perform chest thrust instead of abdominal thrusts.
Choking First Aid (Infant): Responsive
1. Do 5 back slaps and 5 chest thrusts

• Kneel or sit with the infant in your lap
• Hold the infant facedown with the head slightly lower than the chest, resting
on your forearm. Support the infant’s head and jaw with your hand. Take
care to avoid compressing the soft tissue of the infant’s throat. Rest your
forearm on your lap or thigh to support the infant.
• Deliver 5 back slaps forcefully between the infant’s shoulder blades, using
the heel of your hand. Deliver each slap with sufficient force to attempt to
dislodge the foreign body.
• After delivering 5 back slaps, place your hand on the infant’s back, support-
ing the back of the infant’s head with the palm of your hand. The infant will
be adequately cradled between your 2 (two) forearms, with the palm of one
hand supporting the face and jaw while the palm of the other hand supports
the back of the infant’s head.
• Turn the infant whole body while carefully supporting the head and neck.
Hold the infant faceup, with your forearm resting on your thigh. Keep the in-
fant’s head lower than the body.
• Provide 5 quick downward chest thrusts in the middle of the chest, over the
lower half of the breastbone (same location as your chest compressions
during CPR). Deliver chest thrust at a rate of about 1 per second, each with
the intention of creating enough force to remove the foreign body.
• Repeat the sequence of 5 back slaps and 5 chest thrusts until the object is
removed of the infant becomes unresponsive.

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Choking First Aid (Infant): Unresponsive
If the infant becomes unresponsive, stop giving back slaps and begin CPR,
starting with chest compression.
1. Call for help

2. Place the infant on a firm, flat surface
3. Begin CPR, starting with chest compressions.
4. Each time you open the airway, look for the object in the back of the throat.
• If you see an object that can be easily removed, remove it with your fingers
• If you do not see an object, continue CPR
5. After 5 cycles of CPR, check for the pulse.
Unconsciousness (Unresponsiveness)
First Aid:-
1. Put passenger on lying position face up on a firm, flat surface.
2. Check for Circulation (within 5-10 seconds).
Adult and Child: Carotid (Neck) Pulse
Infant: Brachial Pulse
• If passenger has no pulse, perform CPR.
• If passenger still with pulse, open the airway by doing the head tilt-chin
lift
3. Check for breathing (within 5-10 seconds).
• If passenger is not breathing, give ventilation or artificial breathing.
Adult: 1 breathe every 5 seconds for 2 minutes
Child and Infant: 1 breathe every 3 seconds for 2 minutes
Note: After 2 minutes of giving ventilation, recheck the pulse.
• If passenger is still breathing, put in Coma (Recovery) position.
• Clear airway (use suction pump) if necessary
• Give Oxygen (do not give anything to eat or drink)
• Watch vital signs (Pulse, Breathing, Response)
• Seek medical help
Coma (Recovery) Position Steps

1. Kneel on the floor to one side of the passenger.
2. Place the passenger’s arm that is nearest to you at a right angle to the passen-
ger’s body, so that it is bent at the elbow with the hand pointing upwards.

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3. Gently pick up the other hand, with your palm against passenger’s palm (palm
to palm).
4. Place the back of the passenger’s hand onto the opposite cheek (for example,
against the left cheek if it is the right hand). Keep your hand there to guide and
support the head as you roll the passenger.
5. Use your other hand to reach across to the passenger’s knee that is furthest
from you, and pull it up so that the passenger’s leg is bent, and the foot is flat
on the floor
6. Gently pull the knee towards you so that the passenger will roll over onto the
side, facing you. The body weight should help the passenger to roll over easily.
7. Move the bent leg that is nearest to you, in front of the body so that it is resting
on the floor. This position will help to balance and keep the body on the same
position.
8. Gently raise the chin to tilt the head back slightly, as this will open the airway
and help the passenger to breathe.
9. Check that nothing is blocking the airway.
10. Check if the passenger is breathing.
4.39.13 DISORDERS OF THE CENTRAL NERVOUS SYSTEM

Stroke (Cerebral Vascular Accident)
Sudden, severe, rapid rise of Blood Pressure (BP) can cause Brain Stroke.
A stroke occurs when there's bleeding into the brain or when blood flow to the
brain is blocked.
Signs:
• Sudden severe headache
• Red skin
• Slurred speech
• Paralysis (one body side)
• Unequal eye pupils
• Coma
First Aid:-
1. Emergency Landing.
2. Monitor the passenger. Check Vital Signs.
While waiting for the landing, observe the patient closely for any change
in condition.
3. If unresponsive but breathing normally, or if not fully alert, place the
patient on the Coma Position.

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4. If passenger is responsive, keep the passenger rested on seat. And cover

the passenger with blanket to reduce heat loss.
4.39.14 HEART ATTACK

A heart attack happens when the supply of blood to the heart is suddenly
blocked, usually by a blood clot.
Different types:-
1. Angina
2. Myocardial Infarction (M.I.) – Coronary Blockage
Signs:-
• Chest Pain
o Angina – can last for 10 minutes or less
o M.I. (Coronary Blockage) – more than 20 minutes
• Pale, Cold, Sweating skin
• Difficulty in breathing
First Aid:-
1. Rest (Semi-sitting position)
2. Oxygen
3. Angised (Nitroglycerine tablet)
4. Check vital signs
5. Seek medical help
Low Blood Pressure
Causes: most accidents
Signs:-
Pale, Cold, Sweating skin
Dizziness
May collapse
Pulse is very weak or absent at the wrist
First Aid:-
1. Treat the cause
2. Shock position
3. Effortil tablet or drops (5-10 drops in water) – LFAK
4. Keep warm

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5. Give Oxygen
High Blood Pressure
Signs:-
Headache
Blurred Vision
First aid:-
Captopril 25mg tablet (give half tablet only) – D.K.
4.39.15 RESPIRATORY PROBLEMS
4.39.15.1 ASTHMA
Asthma is a condition in which airways narrow and swell.
Signs:-
Cough
Shortness of breath
Wheezing sound when exhaling
Bluish skin
First Aid:-
1. Give oxygen
2. Ventolin inhaler (from D.K.) – on passenger’s request
3. Ventolin Syrup for child and infant (from LFAK)
4. Seek medical help

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4.39.15.2 Hyperventilation (Emotional Over breathing)

Excessive, rapid breathing results in greater loss of carbon dioxide than the body
can tolerate. In the case of hypoxia, the increased rate of breathing increases ox-
ygen uptake, the onset of increased oxygen uptake is subtle.
Causes
- Hypoxia.
- Fear, anxiety, emotional upset.
- Fatigue.
- Airsickness.
- May be the result of more severe disease states, such as diabetic coma, heart
attack, or lung problems.
Signs:-
Rapid (fast) deep breathing
Nervousness
Tingling pain at hands
No skin color changes
First Aid:-
1. Reassurance
2. Advise passenger to breath slowly
3. Advise passenger to breath in a paper bag
4.39.16 SEIZURES
A seizure is a result of abnormal brain activity. Seizures are categorized as petit
mal and grand mal. A petit mal seizure results in a slight lapse in awareness, and
requires no treatment. A grand mal seizure is a major seizure during which the body
moves convulsively and the passenger loses consciousness.
Causes
Grand mal is a disorder that involves the nervous system, spinal column, and brain.
It is characterized by severe and involuntary spasms. Seizures can be the result of:
Epilepsy: Head Injury: Brain Damage
The onset of acute infectious disease.
Signs and Symptoms
- Victim may have a premonition or give a warning cry.
- If sitting, the victim may slump, if standing the victim may fall.
- The face and lips may be discolored (blue or ashen gray).
- The eyes may roll upward.

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- Violent, involuntary muscle contractions may occur over part or all of the body.
Arms, legs, and head may jerk violently.
- Frothing may be seen at the mouth.
- The victim may bite his tongue.
- The victim's face may be contorted.
- The victim will lose consciousness.
- Occasionally, bowels and bladder will involuntarily release.
Note Usually the seizure will cease after about 3 minutes. Discoloration of the face and
lips will stop when the seizure is off.
Treatment for Seizure

- If possible, prevent the victim from falling. (Secure seat belt)
- Make no effort to restrain the convulsive movements, but keep victim's airway
open.
- Prevent injury to the victim by surrounding him with padding (use pillows or
blankets). If attack occurs while the victim is sitting, stand beside the seat to
ensure that the victim does not fall on the floor.
- When the convulsion is over, loosen any tight clothing. Turn the victim's head
to one side so that secretions may drool from the side of the mouth.
- Reassurance is needed. The victim may be disoriented after the seizure.
- Help the victim to take his medicine if there is any.
- Place the victim in a comfortable position and allow him to sleep, cover with a
blanket.
- Guard the victim against embarrassment. Keep observers away.
- Watch the victim carefully for at least 30 minutes following the seizure, as addi-
tional seizures are a possibility.
Caution Do not give victim any stimulants (such as coffee). Second attack during flight require emer-
gency landing.
4.39.17 FAINTING
Causes
Fainting is caused by a temporary reduction of the blood supply to the brain and
considered as a simple form of shock.
- Extreme Hunger
- Fatigue
- Excitement, fear, or severe emotional shock
Signs and Symptoms
- Paleness
- Moist skin
- Weak and slow pulse
- Shallow breathing
- Slumping or unconsciousness

CABIN CREW MANUAL
- Complaint of `spinning sensation' or `blacking out'

Treatment for Fainting
- If passenger is sitting, ask him to lower his head between his knees.
- If passenger is standing: Prevent passenger from falling.
- Place passenger in shock position.
- Check for presence of breathing. If passenger is not breathing, begin ventila-
tion.
- Check his pulse. If he does not have a pulse, start CPR
- Break ammonia inhalants under the passenger's nose.
- Administer oxygen if needed.
- Apply cool compress to the passenger's forehead and neck.
Note: Recovery from a case of simple fainting should be rapid. If unconsciousness is pro-
longed, a more serious condition may exist. Continuous observation and assessments are
very important.
4.39.18 DIABETES- METABOLIC DISORDERS:

High Blood Sugar (Hyperglycemia): Diabetes is the failure of the body to produce
sufficient insulin. Insulin is necessary to deliver sugar to the cells. This disease can
be controlled by a special diet, oral medication, or injections of insulin. Diabetic
coma results from insufficient insulin. It is also called `sugar shock'.
Signs and Symptoms
- Most symptoms develop gradually.
- Dry, warm and flushed skin.
- Acetone breath.
- Rapid and weak pulse.
- Deep and rapid breathing.
- Restlessness, stupor, possible appearance of intoxication. Can progress to un-
consciousness.
- Vomiting accompanied by abdominal pains.
- Tremors or convulsions (rarely occur).
Cause: Deficiency of insulin, which prevents proper use of sugar by the body
Treatment
- Obtain as much information from the passenger as possible. Ask:
- has this reaction happened before.
- what treatment was given.
- Place the passenger in a reclining position.
- Administer oxygen.
- Watch for airway obstruction.
Caution Do not give passenger any liquids unless he is alert.
Low Blood Sugar (Hypoglycemia):

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Cause: Diabetic insulin shock is produced by an excessive level of insulin in the

blood.
Signs and Symptoms
- Symptoms develop suddenly.
- Moist, pale, cold, clammy skin.
- Drooling.
- Odorless breath.
- Rapid, full and bounding pulse.
- Normal breathing.
- Anxiety, restlessness.
- Possible disorientation, dizziness or faintness.
- Possible hunger, no vomiting or abdominal pain.
- Frequent tremors and convulsions (in late stages).
Treatment: If the passenger is conscious and can swallow, offer juices mixed with
three teaspoons of sugar.
Note It is better to give too much sugar than not enough - response to the treatment should
be rapid (within five to ten minutes). Keep the passenger comfortable and quiet.

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4.39.19DIGESTION AND GASTRO-INTESTINAL PROBLEMS

Airsickness Causes
- Rapid rising or dropping of aircraft.
- Warm cabin.
- Irregular or insufficient food and rest.
- Over-indulgence in eating and drinking.
- Emotional disturbance such as fear of flying.
Signs and Symptoms
- Sickness.
- Dizziness.
- Vomiting.
- Sweating.
- May be fainting & hyperventilation.
Preventive Treatment
First Aid:
- Cold Compress.
- Ice or lemon slices.
- Good ventilation.
- Avomine tablet (Premosan/Prempran – one tablet to be given best before takeoff)
4.39.20ABDOMINAL PAIN (STOMACH ACHE, GAS PAINS)

Signs and Symptoms
Gas pain occur commonly and can be recognized by:
- Intermittent pain.
- A bloated feeling in the abdomen.
Signs and Symptoms of diseased or injured abdominal organs (acute abdo-
men)
- Pain which appears suddenly.
- Persistent and severe pain.
- Localized (confined to a small area) or diffuse (widespread) pain.
- Enlarged abdomen, tender to touch.
- Rapid pulse.
- Nausea and vomiting.
- Shoulder pain or back pain.
- Fever.
- Shallow breathing.
Treatment
- Gas pains may be relieved if the passenger walks around. If walking does not
relieve gas pains, ask the passenger to lie down and bend his knees toward
his abdomen.

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- Be prepared for the passenger to vomit. Turn the passenger's head to the side
if vomiting occurs. Maintain the airway.
- Do no give the passenger anything to eat or drink.
- Ask the passenger about the nature and location of the pain and when it began.
- If severe pain persists, anticolic tablets like `Buscopan' may be used.
4.39.21 Food Poisoning
Illness caused by eating contaminated food or drinking contaminated water.

Signs:-
Intestinal Colic (all over abdomen)
Diarrhea
Vomiting
First Aid:-
1. Buscopan tablet - 2 tablets for colic
2. Intard (Imodium capsule) – 2 tablets for diarrhea
3. Fluids
4.39.22 APPENDICITIS (Inflammation of the Vermiform Appendix)
Signs and Symptoms
- Severe sharp pain, which is localized at a later stage at the lower right side of
abdomen.
- Fever, vomiting, may be (diarrhea).
- Victim is lying still, avoiding movements which will increase the pain.
What is the danger of appendicitis?
- Rupture of the appendicitis is definitely a fatal process, which could result in shock
and collapse.
Signs of Rupture
- Shock and gradual unconsciousness.
- Pain might decrease or disappear. (that is why we do not give pain killer tablets in
case of suspected appendicitis).
- Board like rigidity of abdominal muscles.
General First Aid
- Nothing is given by mouth.
- Use cold compress over the area.
- Seek medical help.
- Consider the decision for landing.
- Check vital signs
4.39.23 KIDNEY (Renal) COLIC

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Signs and Symptoms

- Severe colicky pain at right or left side of the back (the flank area).
- Fever, vomiting.
- Burning urine.
- In severe case of obstruction, the victim will complain of “Anuria” – “Urine Re-
tention”.
- General First Aid

- Warm compress.
- Buscopan (Scopinal) tablets.
- Give plenty of fluids (except in urine retention).
- Give “Adol” tablets for fever.
4.39.24HEART BURN - INDIGESTION

Causes
- Over-eating and over-indulgence
Signs and Symptoms

- Burning sensation in stomach area.
- Bloated abdomen with feeling of cramps, sometimes with sharp pains. Normally
passenger will be able to identify these feelings.
- Nausea
Treatment
- Offer antacid (Actal/Moxal – Chewable / Zantac Tablet) to neutralize stomach
acidity.
- Administer oxygen only if needed.
Note: Many heart attack victims state that their chest pains are just heart burn. This may
be denial of the beginning of a heart attack. Observe for other signs of heart attack.
4.39.25 HICCUPS
Causes Spasmodic contractions from the diaphragm.
Signs and Symptoms (if prolonged)

- Stomach pain.
- Nausea.
Treatment

CABIN CREW MANUAL
- Have passenger hold his arms stretched above his head. This relieves pressure
on the diaphragm.
- Have passenger drink slowly from a glass of cool water.
- Administer oxygen if passenger has a known cardiac problem.

CABIN CREW MANUAL
4.39.26 SHOCK
Causes
Shock is the depression of bodily functions that occurs when a reduced amount of
blood circulates through the body. This causes low blood pressure, a lack of urine,
and damage to the cells.
Look for symptoms of shock when the passenger has experienced:
- Injury : Severe pain
- Profuse bleeding : Medication reaction
- Heart attack : Fear
- Emotional strain : Fatigue
Types of Shock and their causes

- Bleeding (hemorrhagic) - Blood loss.
- Lung - too little oxygen in the blood, trauma, severe infection.
- Heart - failure to pump blood.
- Bloodstream (Septic) - massive blood infection.
- Allergic (Anaphylactic) - extreme allergy to food or drug.
Signs and Symptoms

The different types of shock have similar signs and symptoms:
- Restlessness, anxiety and fear (the most common indicator of shock).
- Pale, clammy and cool skin, often with a blue color around lips and earlobes.
- Perspiration on the lips, forehead, palms and armpits.
- Rapid, weak pulse.
- Rapid, shallow breathing.
- Low blood pressure.
- Dilated pupils.
- Thirst.
- Possible vomiting or nausea.
- Faintness or dizziness.
- Unconsciousness.
Treatment
- Reassurance.
- Ask the victim to lie down and remain lying down.
- Treat the cause.
- Shock Position.
- Effortil drops/tablet.
- Check vital signs.
- In case of Coma, apply first aid for Coma (unresponsive)
4.39.27 Allergy

CABIN CREW MANUAL
Common Cause:-
Seafood
Aspirin tablet
Signs:-
Swelling
Redness
Itching
Maybe choking (swelling of airway – severe allergy)
First Aid:-
1. Cold compress
2. Piritone tablet – one tablet (LFAK)
3. Chlorohistol/allergetin syrup for children (LFAK)
Fever
Signs: -
Hot, red skin
Breathing difficulty
Maybe seizure (common in infants)
First Aid: -
1. Cold compress
2. Adol syrup
3. Adol tablets
4. Ensure good ventilation
Allergy
4.39.28 Shock - Allergic (Anaphylactic)

Allergic shock is a true emergency. If the victim is not carrying his own medication
to counteract an allergic reaction, immediately have him transported to the nearest
medical facility.

CABIN CREW MANUAL
Causes
- Insect bites and stringers.
- Food and spices.
- Allergy to medicines.
- Inhalation of dust or pollen.
- Inhalation of chemicals or contact of chemicals with skin.
Signs and Symptoms
- Itching, burning of skin, possibility of hives.
- Difficulty in breathing with wheezing sounds.
- Weak pulse.
- Swollen face - eyes may swell shut.
- Swollen tongue, slurred speech.
- Restlessness.
- May faint or become unconscious.
Treatment
- Check for “allergic alert” bracelet or necklace.
- Keep victim lying down unless he needs to sit up due to breathing difficulty.
- Check airway and breathing, administer oxygen.
- Conserve body heat.
- Give no fluids until the victim is alert and responsive. Do not give fluids if the
victim is unconscious.
- Give “Piriton” tablet for adults or “Chlorohistol” syrup for children.
4.39.29 WOUNDS AND BLEEDING

A wound is a cut in the skin, which allows blood to flow outside and germs to get
inside. Some wounds are closed, i.e. caused by bleeding under skin.
Types of Wounds
1. Incised : sharp edges
2. Lacerated : very irregular edges
3. Stab (wound) : deep penetrating one
4.Gunshotwound: usually has 2 openings – inlet and outlet, but may be one opening
only.
5. bruising : closed wound
Treatment for Closed Wounds
- If the area of bruising is small, no treatment is necessary. Ice packs help to relieve
the pain.
- Large area of bruising associated with swelling and deformities may indicate frac-
tures. Suspect internal bleeding with large area of bleeding treat for shock.

CABIN CREW MANUAL
Wounds - Open
Open wounds may involve a simple scratch, or can result in profuse bleeding that
is life-threatening. There are several categories of open wounds.
Scratches and scrapes result in abrased skin, such as skinned elbows and knees.
These abrasions may be painful, but usually do not cause serious damage. The
major concern is wound contamination.
Smooth cuts, are incisions caused by sharp objects such as razor blades, knives,
or broken glass. The edges of the wound are straight. If the cut is deep, it can
cause severe tissue damage and life threatening bleeding.
Jagged cuts are lacerations caused by a blunt object, or object without a straight
sharp edge. The edges of this type of wound are torn and rough.
Amputations are the cuttings or tearing off the fingers, toes, hands, feet, arms or
legs.
Crushing injuries can cause fractures under the skin. Soft tissue and internal or-
gans can also be crushed, causing internal bleeding.
Treatment for Open Wounds
- Expose the wound, and then cut away clothing over and around the wound.
- Clean the wound surface by removing foreign matter and large pieces of glass
that are not impaled.
- For an abrasion or small cut, if minor bleeding is present:
a. Rinse area with warm water.
b. Use a mild soap and clean the area gently.
c. Bleeding should stop, if not apply pressure.
- For severe bleeding:
a. Control severe bleeding by using one of the methods (used to control
bleeding). Direct pressure - Limb elevation - Pressure points.
b. Prevent further contamination. If bleeding is severe, do not remove or
disturb the cloth pad initially placed over wound. Do not attempt to
cleanse the wound.
c. Have the victim lie down and remain lying down. Reassure the victim.
Treat for shock.
External Bleeding
- Bleeding and infection are the main hazards with any wound.
- Bleeding may be Arterial or Venous.
- Arterial bleeding is bright red has interrupted flow and is under high pressure.
- Venous bleeding is dark red and flows in a steady stream under much lower
pressure than arterial bleeding.

CABIN CREW MANUAL
Controlling Severe Bleeding

Severe bleeding can be controlled by four methods:
1. Apply Direct Pressure.
2. Elevation applied to arms, legs, also head and neck.
3. Applying Pressure Points.
Apply Direct Pressure

The application of direct pressure is the quickest means of controlling any bleed-
ing. It prevents loss of blood without interfering with the circulation.
a) Press a sterile pad of gauze directly over the wound.
b) Apply pressure with your hand to slow and stop bleeding. Avoid using fin-
gertips.
c) After the bleeding has been controlled, you can make a wound dressing.
d) Do not disturb blood clots that form in the compress. If blood saturates the
entire compress, do not remove it. Add more layers of gauze and continue
stronger direct hand pressure.
Elevate the Limb

This helps reduce the blood pressure in the injured area and helps slow the
loss of blood.
a. Raise the affected area above the level of the victim's heart.
b. Continue direct pressure.
Use Pressure Points

If direct pressure and elevating the limb do not stop severe bleeding, then use
the pressure points technique. This technique involves applying pressure to a
specific point of the body to compress the main artery supplying the blood to
the affected limb.
The use of a pressure point not only stops blood circulation to the injured area,
but also stops circulation within the limb. The two major pressure points are the
brachial artery (located in the arm) and the femoral artery (located in the groin).
Note: Pressure points should be used only when absolutely necessary and
should be used while continuing direct pressure and elevation. Do not use a
pressure point any longer than necessary to stop the bleeding.
Never use the carotid artery in the neck as a pressure point.
Use the pressure point at the brachial artery for bleeding in the hand,
forearm, or upper arm.
a. Apply pressure over the brachial artery. This pressure point is located on the
under half of the arm, midway between the elbow and armpit.
b. Apply pressure by grasping the middle of the victim's upper arm, with your
thumb on the outside of his arm, and your fingers on the inside of the arm.

CABIN CREW MANUAL
c. Press your fingers toward your thumb to create an inward force from opposite
sides of the arm. Use the flat, inside surface of your fingers instead of your
fingertips.
Use the pressure point at the femoral artery for bleeding in the thigh, leg
or foot.
a. Apply pressure over the femoral artery. This pressure point is located just
below the groin on the front, upper half of the thigh.
b. Place the victim on his back and place the heel of your hand directly over the
pressure point.
c. Lean forward over your straightened arm and apply pressure against the un-
derlying bone.
Special Types of Bleeding
1. Wounds - Puncture (Impaled Objects)
Puncture wounds can be shallow or deep and are caused by impaled objects
such as a fragment of glass or knife. An object can puncture the skin, damag-
ing all the tissue in its path.
Treatment for Puncture Wounds
- Do not remove the impaled object.
- Expose the wound without disturbing the object.
- Control bleeding by direct pressure. Do not put pressure directly on the object
(use a ring pad) to stabilize the object.
- Keep victim resting and treat for shock.
Bleeding From Mouth or Nose

Signs and Symptoms
- Bright red blood from the mouth or nose indicates that the victim may have bitten
his tongue, have a nose bleeding or had a recent oral surgery.
- Red, frothy blood usually comes from the lungs and indicates that the victim may
have lung problems.
- Dark brown blood or bright red blood may come through the mouth from the
stomach and digestive tract. This indicates a bleeding problem (like stomach ul-
cer) - either old (dark red) or new (bright red).
Treatment for Nose Bleeding

- Instruct victim to avoid blowing his nose.
- Ask passenger to remain seated. Have him pinch his nostrils closed while leaning
slightly forward.
- Use cold compress on root of nose.
- Use `Adrenaline Pack' in case of severe continuous bleeding.

CABIN CREW MANUAL
Note: Adrenaline pack shall never be used in case of passenger with high blood pressure
or heart problem.
Treatment - the victim in bleeding ( in general)

- Control severe bleeding by one of the methods described.
- Treat the victim for shock.
- Have the victim lie down and remain lying down.
- Check airway and breathing, administer oxygen.
- Elevate lower part of body.
- Conserve body heat. Place blanket beneath the passenger, and cover the pax
lightly.
- Give no fluids until victim is alert and responsive. Do not give fluids if the victim
is unconscious or has suffered internal injuries.
- Reassure the victim.
Note: Immediate advanced medical attention is necessary.
4.39.30 INJURIES
Head Injuries
- The passenger may or may not be conscious.
- The pupils may be constricted or dilated.
- A common sign is bleeding from one or both ears, the nose or the mouth. Check
and ensure the bleeding is not from a minor scalp of facing wound.
- The color of the face may be normal, flushed, pale, or ashen grey.
- The pulse may be normal, rapid, weak, shallow or strong.
- Occasionally, one or more of the extremities may be paralyzed.
Note: The symptoms will depend on the location and severity of the head injury.

CABIN CREW MANUAL
Treatment
- Keep the victim in a semi-reclining position.
Note: Move the victim only if absolutely necessary. Move him in a horizontal position and
carry him carefully.
- Turn the victim's head towards the side so that secretions may drool from the
corner of the mouth.
Caution: Do not turn the victim's head to the side if you suspect an associated
neck injury.
- Apply cold compress to the victim's head.
- Do not give any stimulants (such as coffee, tea, or carbonated beverages).
Neck (Cervical Spine) Injuries

Cause
- Injury due to a fall.
- Injury as a result of hitting the cabin walls or ceiling during turbulence.
Signs and Symptoms
- Neck pain.
- Swelling and tenderness.
- Inability to move neck or back.
- Tingling sensation or paralysis of the extremities.
Treatment
- Ask victim to lie flat and to remain lying flat. If there is no space to position the
victim on the floor, splint the victim where he is seated to support his head and
neck. Also secure his torso to reduce movement.
- Place pillows and blankets on the sides of the head in order to prevent movement.
Caution: Do not place pillows under his head or back.

- Restrain the victim's head so he will not be able to move.
- If a chin strap is used, continually observe the victim's airways.
INTERNAL INJURIES
Cause Blunt injury to abdomen, chest or pelvic area.
Signs and Symptoms
- Pain in the area where the injury occurred.
- Occasionally, pain in the shoulder area.
Treatment

CABIN CREW MANUAL
- Ask the victim to remain in a reclining position.

- Maintain an open airway.
- If it is necessary to move the victim, only move him horizontally.
- Do not give any fluids or solid food to the victim.
- Treat for shock.
Note: Immediate advanced medical attention is needed.
EYE INJURIES
Treatment: Injury to the eye-lids.
- Have the victim close his eyes.
- Cover the injured eye-lid with a sterile gauze.
- Bandage the eye loosely.
Note: It is better to cover both eyes to decrease movements.
Treatment: Foreign object lodged on the surface of the eye-ball.
- Do not probe to remove the foreign object and tell victim not to rub his/her eyes.
- Ask victim to grasp the lashes of the upper lid, then pull down and outward over
the lower lid.
- Pull down on the lower eye lid to see if the foreign object lies on the surface of
the lid's lining.
- If you locate the foreign object, have the victim use a clean tissue and a mirror to
attempt to remove the object.
Caution Never use dry cotton on or around the eye.
- If irritation persists, flush with cool water.
- If you cannot remove the foreign object, bandage the eye in order to reduce
movement and strain. If victim will tolerate, loosely bandage both eyes to reduce
eye movement
Note: If both eyes are bandaged, reassuring victim is very important.
Treatment: Injury that extends through the surface of the eyeball.
- Make no attempt to remove the object.
- Bandage the eye by supporting the object on both sides. Use gauze rolls or
washcloths, this will decrease eye movement.
- Have victim remain in a sitting position.
- Provide emotional support.
Note; Immediate advanced medical attention is needed.
4.39.31 FRACTURES (BROKEN BONES)
Causes

CABIN CREW MANUAL
- Direct Trauma Injury due to fall - hitting the cabin walls or ceiling during turbu-
lence - heavy objects falling from unsecured overhead bins. In case of direct
trauma, the bone is broken at the spot of force applied.
- Indirect Trauma - like in case of sudden falling on the outstretched arm.
Types of Fractures
Simple Fracture: The bone is broken but is not cutting the skin. There might be
a closed wound (bruising).
Compound: The bone is broken, and there is a related open wound on the
surface of the body.
Complicated: There is a related injury to vital organs, like in case of injury to
lungs or heart as a result of broken ribs.
Comminuted: The bone is broken into several small pieces. A comminuted
fracture may or may not have a related open wound.
Signs and Symptoms
- History of Trauma.
- Possible deformity.
- Swelling (compare the injured part with the corresponding uninjured part on the
other side of the body).
- Tender to touch.
- In some cases, inability to move the affected part.
Note Not all symptoms may be present in every fracture. In examining the injury, ask the
victim's opinion. He may believe that a break has occurred, and may have felt or heard the
bone break.
If you are uncertain if a fracture has occurred, but suspect a fracture, always provide treat-
ment.
Treatment
- Avoid moving the victim, or fractured area. Immobilize the broken bone ends and the
adjacent joints by using newspapers, magazines, umbrellas or wood splints available in
First Aid Kit.
- Prevent further damage or injury by splinting and elevating the fracture.
- Do not attempt to pull the limb into position or to set the bone. Splint the break without
moving the passenger.
- If bleeding is evident, remove sufficient clothing to determine if the fracture is compound.
- If the fracture is compound, apply a sterile dressing to the wound. Control bleeding by
using pressure points or tourniquet rather than direct pressure.
Note: Do not push protruding bone, back into place.

- Place an ice bag over the painful area to reduce swelling and pain. Do not place ice bag
on protruding bone.
- Offer the victim available analgesics to reduce the pain (like Adol tablets).

CABIN CREW MANUAL
Note: Do not attempt to reposition a fracture. Attempting to reduce a fracture is very dan-
gerous. If not done properly paralysis can result. Another danger is grave damage to the
large blood vessels in the area.
FRACTURE OF THE SKULL
A fracture of the skull may injure the brain and nervous system causing concussion
or compression. There may be two varieties of fracture of the skull.
a. Fracture of the Upper Part or the Sides
This is generally caused by direct force. There is generally swelling with linear
irregularity of the bone.
b. Fracture of the Base
This is generally caused by indirect force. Blood or fluid may issue from the ear
or nose or may be swallowed and later vomited. The fracture may also involve
the orbit.
Treatment
- Lay the patient on his back in all cases, irrespective of the color of the face.
Keep his/her head and shoulders raised and support them on a pillow.
- Place pads on either side of the patient's head to prevent its movement.
- Apply cold compress to the head, taking care to avoid wounds.
FRACTURE OF THE LOWER JAW

This is usually due to direct violence and in most cases is compound as there is
usually a wound inside the mouth.
Special Signs and Symptoms

- Pain, which is increased by speaking, by jaw movements and swallowing.
- Irregularity of the teeth.
- Excessive flow of saliva, which is frequently bloodstained.
Treatment for Fracture of the lower jaw
- Warn the patient not to talk.
- Instruct the patient to lean forward, place the palm of your hand against the
injured bone and press it gently against the upper jaw.
- Place the center of a narrow bandage under the patient's chin, tie a single hitch
on top of his head. Draw one loop forward and one backwards well down the
back of his head until they form a horizontal turn round his head, meeting the
loop under the chin in a half inch in front of each ear, take the free ends and tie
them in a reef knot on the top of his head (the above bandage is called `Barrel
Bandage for the Jaw').

CABIN CREW MANUAL
- If the patient shows any indication of being about to vomit, remove the band-
age, turn his head to the sound side and support his jaw with the palm of your
hand. Re-apply the bandage when the vomiting has ceased.
- On rare occasions when the jaw is broken on both sides and the tongue has
consequently lost its normal support, do not apply any bandages as these might
cause further displacement of the fracture.
Transport
If the patient is able to travel in a sitting position, instruct him/her to sit with
his/her head held forwards and downwards to prevent his tongue from slipping
backwards into the throat.
FRACTURE OF THE SPINE
The vertebral column may be broken either by direct or indirect violence. Ex-
amples of direct violence are the fall of a heavy weight across the back, or
falling from a height on the back across a bar, causing a fracture at the site of
the impact. Examples of indirect violence are a broken neck which may result
from a fall on the head and a fracture of the lumbar region due to sudden over-
flexion or jerking of the spine.
Fracture of the spine should be suspected in all cases in which there is a history
of accident or injury to the vertebral column with pain and shock, even if there
are no signs of paralysis. All cases of fractures of the spine must be regarded
as serious emergencies and all doubtful cases must be treated as fractures.
General Treatment of cases of Spinal Injury

1. Immediately warn the patient to lie still.
2. If the patient is unconscious, ensure that breathing does not become obstructed
by the tongue.
(a) If medical help is readily available
- Without moving him, keep him as warm as possible by means of blankets and
hot water bottles, bearing in mind that the trunk and limbs may be insensitive
and so easily burned.
- Keep the patient under careful observation, pending arrival of medical aid.
(b) If medical aid is not readily available:
- Place pads between the patient's ankles, knees and thighs.
- Apply a bandage in the figure of eight manner, round his ankles and feet, the
knot being tied under the soles and the feet.
- Apply broad bandages round his knees and thighs over the intervening pads.
- Empty side and back pockets.
- Make preparation for the removal of the patient to a shelter.
FRACTURE OF THE RIBS

CABIN CREW MANUAL
The ribs usually fractured are the sixth, seventh, eighth and ninth. The fracture
generally occurring midway between the breast and the spine.
Ribs may be fractured by:
(a) Director Force - which might cause damage to the lungs.
(b) Indirect Force - like crush, accidents.

1. There is a sharp cutting pain at the site of the fracture, which is increased by
deep breathing or coughing.
2. Breathing will be slow and shallow. (This is an attempt to decrease pain).
3. If the lungs, liver or spleen are affected, there will be signs and symptoms of
bleeding from an internal organ.
4. An open wound in the chest wall over the fracture may allow direct access of air
to the lungs. The air being sucked in and blown out as the patient breaths, this
is a very dangerous sign.
Treatment
(a) When the fracture is uncomplicated:
1. Apply two broad bandages round the chest, firmly enough to afford support,
with the center of the first immediately below, the site of pain, the lower
bandage must overlap the upper to half its extent. The bandage may be
applied over the clothing, after removal of the coat or the jacket.
2. Instruct the patient to breath out. Tie the knots firmly, rather to the front of
the opposite side of the body.
3. Support the limb of the injured side in an arm sling.
(b) When the fracture is complicated:

1. Lay the patient down, with his body inclined towards the injured side and
supported in this position. (E.g. By means of a folded blanket applied length-
wise to his back) (Bandages are not applied).
2. If air is being sucked into the lungs through an open wound in the chest- wall,
cover the wound with a dressing and pad and bandage tightly.
3. Place the limb of the injured side in an arm sling.
Note: In all cases, give 02 to passenger and treat for shock.
FRACTURE OF THE COLLAR BONE

This fracture is often caused by indirect force, such as a fall on the point of the
shoulder or on the palm of the hand when the arm is outstretched to the side.

The arm on the injured side is partly helpless and the patient usually supports it at
the elbow with the hand of the uninjured side (like a mother carrying her baby) and
inclines his head towards the injured side.

CABIN CREW MANUAL
On examination, the broken ends of the bones may be felt to overlap, the outer
fragment being the lower.
Treatment
1. Remove the coat and support the arm of the injured side or sides with the as-
sistant. (If only one bone is broken, the patient himself may be able to assist).
2. Around each shoulder pass a narrow bandage with their centers in front and tie
each off at the back to form two rings.
3. Pass a third narrow bandage through the two rings and tie off over a flat pad
adjusted between the shoulders, thus bracing the shoulders backwards.
4. If only one collarbone is broken, support the upper limb of the affected side in
a sling.
5. If both collar bones are broken, cross the patient's forearms across his chest.
Apply a broad bandage around the body enclosing both forearms and tie off in
front just below the wrists.
DISLOCATION OF JOINTS
Causes
A bone end is displaced from the joint, causing injury to surrounding ligaments and
other soft tissue.
Signs and Symptoms

- Intense pain.
- Deformity of the joint.
- Swelling of the joint.
- Reduced movement of the joint.
- Shock may occur.
Treatment
- Apply a cold compress to the joint.
- Ask the victim to avoid moving the joint.
- A dislocated shoulder or elbow may be supported by an arm sling (triangular
bandage).
- If lower extremity is dislocated, use splint and then elevate the extremity.
- Be prepared to treat the victim for shock.
NOTE: Do not attempt to reposition dislocated extremity.
SPRAIN
Causes When motion forces the joint beyond the normal range and injures the soft
tissue around the joint.
Signs and Symptoms

CABIN CREW MANUAL
- Pain at the time of injury.

- Increased pain when the joint is used.
- Rapid swelling of the joint.
- Discoloration of skin surrounding the joint.
Treatment
- Elevate the injured part.
- Place an ice bag over the sprained rest area to reduce swelling and pain.
- Bandage firmly. (Use crepe bandage)
- Analgesics (Adol tablets)
- Reassurance.
- In case of doubt, treat as a fracture, i.e. use a splint.
STRAIN
Causes
- Injuries to muscles produced by over exertion in which the muscle fibers are
stretched and sometimes torn.
- Back strains - commonly caused by improper lifting.
Signs and Symptoms
- Pain which may be aggravated with movement.
- Swelling of injured area.
- Possible discoloration of skin (black and blue appearance).
Treatment
- Apply warm compressor to the affected area.
- Analgesics (Adol tablets)
- Reassurance.

CABIN CREW MANUAL
4.39.32BURNS AND SCALDS

Burns are caused by:
- Dry Heat
- Flames
- Electricity
- Radiation
- Chemicals
- Acids
- Alkalines
- Moist Heat
- Liquids
- Steam
Burns could be classified as:
- Superficial Burns, where the total layers of the skin are not lost. The signs in-
clude redness, swelling, blisters and an element of pain. These signs are of
variable degree depending and seriousness and depending on the surface area
of total burn.
- Deep Burns will result in total skin loss, destruction of muscle tissue and nerve
endings and are extremely dangerous.
- Due to loss of fluid (plasma) severe burns and scalds are always accompanied
by extreme shock.
- The pain which accompanies all burns and scalds particularly those where
nerve endings are left exposed is very severe and this may increase shock.
Treatment for minor burns and scalds

- Immerse burned area in running water or use “cold compress” for at least 20
minutes or as long as it takes for area to cool, including any area covered with
clothing that has been soaked by boiling water. Remove any wet cloths as soon
as they have cooled down, if not already adhered to the skin.
- Remove anything of a restrictive nature, e.g. rings, shoes, etc. from near site
of burns as swelling and blistering may occur.
- Apply burn cream (LFAK) and give Adol tablet.
- Reassure victim and apply a dry dressing.
- If blisters are broken, infection is more likely to occur.
Treatment for severe burns and scalds
- Remove from source of danger, having ensured you are not endangering your-
self or others.
- Do not remove charred clothing as further tissues may be damaged by this
action and infection is more likely to be introduced.
- Use cold compress to cool the burned area.
- Reassure and treat for shock.

CABIN CREW MANUAL
- Cover a large burn area with water jelland bandage. Give a pain killer tablet.
- Advise to have frequent drinks of water to replace the lost fluid.
- To seek medical help.
Chemical Burns
Various chemicals can cause burns like acids, alkaline.
Treatment
- Irrigate the area with running water as quickly as possible. It is more important
to keep the running water for at least 20 minutes.
- Identification of the chemical is helpful. The antidote may be used.
- Reassurance and treat for shock.
Chemical Burns to the eye
A chemical splash to the eye may occur both at work and in the home. Immediate
irrigation of the area is essential to prevent permanent injury to the eye.
Signs and Symptoms
- Pain
- Inability to open eye
- Red swollen eye
Treatment
- Irrigate eye with water to remove the chemical (20 minutes at least)
- Once pain has subsided, cover eye with “sterile dressing”.
For more information refer to First Aid Training handout

CABIN CREW MANUAL
4.40 DANGEROUS GOOD REGULATIONS

Dangerous Goods are articles or substances, which are capable of posing a signif-
icant risk to health, safety or to property when transported by air. But if the regula-
tions are followed, transporting such goods by air is not dangerous.
Dangerous goods are not only obvious substances such as acids, radioactive ma-
terial, poisons and explosives, but some items such as magnets, wheelchairs with
wet-batteries, breathing apparatus with compressed gas cylinders, some pesti-
cides, etc.
Dangerous goods may be divided into three categories:

a) Acceptable for transport provided all provisions of the instructions are com-
plied with
b) Forbidden for transport by air
c) Excepted from the provisions of the instructions.
Dangerous goods (in excepted quantities)

Certain types of dangerous goods may be carried in small quantities and do not
require any special packing, handling or loading except that they must not be
carried in a passenger cabin or on the flight deck.
Dangerous goods (in limited quantities)

Many dangerous goods, when in reasonably limited quantities can be safely car-
ried if in good quality packaging that must be marked, labeled and stowed in the
same way as other dangerous goods.
Dangerous goods carried by passengers or crew

Dangerous goods must not be carried by passengers or crew members as or in
carry-on baggage, or as checked baggage, or on their person, except for the
quick reference list provided on the next page.
Security-type attached cases incorporating dangerous goods, such as lithium
batteries and /or pyrotechnic devices, are totally forbidden. Disabling devices
such as mace, pepper spray, etc., containing an irritant or incapacitating sub-
stance are prohibited on the person, in checked and carry-on baggage.
Hoverboard and Lithium battery operated self-balancing personal transporting
devices as well as Samsung Galaxy Note 7 are not permitted to be carried in
the personal carry on and checked in baggage due to the fact that the batteries
can spontaneously overheat and pose a fire hazard risk.
Note: Any incident involving leakage or spillage of a package containing excepted

quantities of dangerous goods or any other occurrences shall be reported on the occur-
rence report.

CABIN CREW MANUAL
4.40.1 ACCEPTABLE GOODS

Dangerous goods permitted as baggage

CABIN CREW MANUAL
4.40.2 CLASS AND DIVISIONS

Dangerous goods are divided into nine classes reflecting the type of risk involved.
Dangerous goods are identified by proper shipping names and UN numbers. These
names and numbers are assigned under the United Nations classification system
to specific articles and substances.
The nine classes of dangerous goods are:

Class 1 Explosives
Class 2 Gases
Class 3 Flammable liquids
Class 4 Flammable solids, substances liable to spontaneous combus-
tion Substances which, in contact with water, emit flammable
gases.
Class 5 Oxidizing substances, organic peroxides
Class 6 Poisonous (toxic) and infectious substances
Class 7 Radioactive material
Class 8 Corrosive
Class 9 Miscellaneous dangerous goods
In some classes, dangerous goods are further divided into divisions. The division is
expressed by placing a decimal point after the class number and reflecting the num-
ber of the division, e.g., Division 6.1. In these cases, reference is made only to the
division and not to the class, e.g., Division 5.2 not Class 5 Division 2.

CABIN CREW MANUAL
4.40.3 CARRIAGE OF DANGEROUS GOODS – KAC REGULATIONS

The Table of Dangerous Goods List lays down the "Max. net quantity per package",
i.e., the maximum quantity in each package. There is no restriction on number of
such packages that can be carried in the aircraft, and as long as the quantity limit
in each package is adhered to, any number of such packages can be accepted for
carriage on the aircraft.
Instructions to Traffic Staff
Traffic Staff have been instructed to ensure that:
i. Dangerous goods are not loaded in aircraft cabin occupied by passengers.
ii. Packages containing Dangerous Goods that may react dangerously with
each other, are not stowed on the aircraft next to each other.
iii. All types of dangerous goods are inspected before they are loaded on the
aircraft to be free from damage or leakage.
iv. Dangerous goods are stowed in such a way as to prevent movement in flight.
v. Unit Load Devices containing Dangerous Goods display an identification tag
having a border of prominent Red Hatchings on both sides with primary haz-
ard class or division visibly indicated on the tag.
vi. Dangerous goods are not to be carried in passenger cabin or flight deck ex-
cept in Class B Cargo Compartment.
Responsibility of Pilot-in-Command
a) Notification
The Pilot-in-Command must be provided with written information regarding car-
riage of dangerous goods (See Special Load Notification Appendix). This notifi-
cation must be readily available to him during flight. He must be informed of the
location of a wheelchair with an installed battery. When taking over at a transit
stop, he must receive the written Notification Form for dangerous goods already
on board and for any goods just loaded.
b) Action in an Emergency
If an inflight emergency occurs, the pilot-in-command should inform the appro-
priate air traffic services unit, for the information of aerodrome authorities, of any
dangerous goods on board. If the situation permits, the information must include
the proper shipping names, class, UN number and subsidiary risks for which
labels are required, the compatibility group for Class 1 and the quantity and lo-
cation aboard the aircraft of the dangerous goods (as contained in Special Load
Notification). If a lengthy message is impossible, identify the dangerous goods
on board by transmitting the UN Number.
c) Accidents/Incidents
Pilot-in-Command shall report accidents and incidents involving dangerous
goods to appropriate authority of the State in which the accident/incident occurs.
Even if dangerous goods are not involved, presence of such goods on board the
aircraft must be reported to the State authority in case of an accident/incident.
4.40.4 GENERAL CONSIDERATIONS

CABIN CREW MANUAL
In the event of an incident involving dangerous goods, the appropriate course of

action will depend on several factors that could be present at the same time. These
are applicable whether aircraft involved is carrying passengers, cargo or both.
The following are the general considerations which may be needed to be taken by
crew members.
1. Leakages of Dangerous Goods could lead to fumes, smoke or fire, Cabin Crew
should wear portable breathing equipment (PBE). Oxygen cylinders with full
face masks or passenger drop-out masks system should not be considered for
use by crew or passengers as a considerable amount of fumes or smoke would
be inhaled through the full face masks.
2. For passengers' safety wet towel or cloth would be a better aid in filtering the
fumes and smoke. Cabin crew should move passengers away from the area
involved.
3. Water should not be used on a spillage or when fumes are present, since it may
spread the spillage or increase the rate of fuming. This could also effect the
electrical components.
4. Besides the emergency equipment that is carried on an aircraft many other items
can be found that can be put to good use. These include:
- bar or catering boxes.
- oven gloves/fire resistant gloves.
- polyethylene bags.
- blankets.
- towels.
5. Hands should always be protected before touching suspicious packages or bot-
tles. Firefighting gloves or oven covered by polyethylene bags are likely to give
suitable protection.
6. When mopping up any spillage or leakage, ensure there is no reaction between
equipment/item used for mopping and the dangerous goods. If it appears that
there could be a reaction, mopping up should not be attempted, but the spillage
should be covered with polyethylene bags. If polyethylene bags are not availa-
ble, care should be taken to ensure there will be no reaction between whatever
is used to contain the item and the item itself.
7. If a fire has been dealt with successfully and it is obvious that inner packaging’s
are intact, water may be used to cool the packages and thus avoid the possibility
of re-ignition.
8. No passenger should be allowed to smoke. Cabin Attendants should make suit-
able announcement to that effect.
9. If an incident involves a chemical substance which can be identified (by the UN
Proper shipping name or number, or by any other means,) it may be possible,
in some circumstances, to obtain helpful information from the various national
chemical data banks. These data banks normally maintain 24-hour telephone
accessibility and so can be reached by phone-patch procedure.
10. Dangerous goods in the passenger cabin:
Apart from the exceptions listed in Part 9 of the Technical Instructions, danger-
ous goods are not permitted in the passenger cabin. Nevertheless, dangerous

CABIN CREW MANUAL
goods may be carried into the cabin by passengers who are unaware of or de-
liberately ignore, the requirements of the Technical Instructions concerning pas-
sengers and their baggage. It is also possible that an item to which a passenger
is legitimately entitled (e.g an item for medical purpose) may cause an incident.
11. Dangerous goods in the underfloor cargo compartments:
Dangerous goods may be carried as cargo in the underfloor cargo compart-
ments. Spillages or leakages are unlikely to be detected during flight unless they
cause noticeable fumes in the passenger cabin or on the flight deck. In the event
of leakage, the air in the passenger cabin and on the flight deck may become
flammable, irritating or toxic. Non-essential electric should be turned off and
smoking should be prohibited.
Smoke or fire in an underfloor cargo compartment may not have originated from
any dangerous goods loaded in that compartment. Dangerous goods in cargo,
however, may be affected by any fire. Standard aircraft emergency procedures
should always be followed to deal with the smoke or fire.
If an incident has arisen in an underfloor cargo compartment, the passengers
and crew should be evacuated from the aircraft before any attempt is made to
open the cargo compartment doors. The cargo compartment doors should be
opened with the emergency services in attendance.

CABIN CREW MANUAL
4.40.5 DANGEROUS GOODS INCIDENT CHECKLIST – for Cabin Crew

1. Notify Flight Crew
2. Follow the steps below:
4.40.5.1 BATTERY/ ELECTRONIC DEVICE (PED) FIRE/SMOKE
BATTERY/PORTABLE ELECTRONIC DEVICE (PED) FIRE/SMOKE
Identify the item

Note— It may not be possible to identify the item (source of fire) immediately. In this
1 case, apply Step 2 first, and then attempt to identify it.
Caution: In order to avoid injury from a flash fire, it is not recommended to open the af-
fected baggage when there is any indication of smoke or flames
Apply fire-fighting procedure:

i. Obtain and use the appropriate fire extinguisher
ii. Retrieve and use protective equipment, as applicable to the situation
2
iii. Move passengers away from the area, if possible
iv. Notify pilot-in-command / other cabin crew members
Note —Actions should occur simultaneously in a multi-crew operation
Remove power:
i. Disconnect the device from the power supply, if safe to do so
3 ii. Turn off in-seat power, if applicable
iii. Verify that power to the remaining electrical outlets remains off, if applicable
Caution: Do not attempt to remove the battery from the device
Douse the device with water (or other non-flammable liquid)

4
Note — Liquid may turn to steam when applied to the hot battery
Leave the device in its place and monitor for any re-ignition
i. If smoke or flames re-appear, repeat Steps 2 then 4
Caution:
5
i. Do not attempt to pick-up or move the device
ii. Do not cover or enclose the device
iii. Do not use ice or dry ice to cool the device
When the device has cooled (e.g. approximately 10 to 15 minutes):

i. Obtain a suitable empty container
ii. Fill the container with enough water (or other non-flammable liquid) to
6 submerge the device
iii. Using protective equipment, place the device in the container and completely
submerge in water (or other non-flammable liquid)
iv. Stow and (if possible) secure the container to prevent spillage
7 Monitor the device and the surrounding area for the remainder of the flight
After landing at the next destination:

8
Apply operator’s post-incident procedures

CABIN CREW MANUAL
Amplified Cabin Crew Checklist for Battery / Portable Electronic Device (PED)
Fire/Smoke
Note: Although this guidance material presents sequences of tasks, some of these actions occur
simultaneously when carried out by crewmembers.
1) IDENTIFY THE ITEM

It may not be possible to identify the item (source of fire) right away, especially if the fire
has started in a seat pocket or the device is not readily accessible. In this case, fire-
fighting procedures should be applied as a first step. Once it is possible to do so, identify
the item after the fire is under control. If the item is contained in baggage, the crew’s
actions would be similar to the actions for a device that is visible or readily accessible.
Caution: In order to avoid injury from a flash fire, it is not recommended to open the affected
baggage when there is any indication of smoke or flames. However, in certain situations cabin
crew members may assess and deem it necessary to slightly open baggage to allow entry of the
extinguishing agent and non-flammable liquid. This should be done with extreme caution and only
after donning appropriate protective equipment, available on the aircraft.
2) APPLY FIRE-FIGHTING PROCEDURE

Any occurrence concerning a fire in the cabin should be notified immediately to the pilot-
in-command who should be kept informed of all actions taken and of the effect. It is es-
sential that the cabin crew and the flight crew coordinate their actions and that each are
kept fully informed of the other’s actions and intentions.
Appropriate fire-fighting and emergency procedures must be used to deal with any fire. In
a multi-cabin crew operation, the actions detailed in the fire-fighting procedure should be
conducted simultaneously. On aircraft operated with only one cabin crew member, the
aid of a passenger should be sought in dealing with the situation.
Halon, Halon replacement or water extinguisher should be used to extinguish the fire and
prevent its spread to additional flammable materials. It is important to wear available pro-
tective equipment (e.g. protective breathing equipment, fire gloves) when fighting a fire.
If fire develops, cabin crew should take prompt action to move passengers away from the
area involved and, if necessary, provide wet towels or cloths and give instructions for
passengers to breathe through them. Minimizing the spreading of smoke and fumes into
the flight deck is critical for the continued safe operation of the aircraft, therefore it is
essential to keep the flight deck door closed at all times. Crew communication and coor-
dination is of utmost importance. The use of the interphone is the primary means of com-
munication unless the interphone system fails.
3) REMOVE POWER
It is important to instruct the passenger to disconnect the device from the power supply,
if it is deemed safe to do so. A battery has a higher likelihood of catching fire due to
overheating during or immediately following a charging cycle, although the effects may
be delayed for some period of time.
By removing the external power supply from the device, it will be assured that additional
energy is not being fed to the battery to promote a fire.

CABIN CREW MANUAL
Turn off the in-seat power to the remaining electrical outlets until it can be assured that a
malfunctioning aircraft system does not contribute to additional failures of the passengers’
portable electronic devices.
Visually check that power to the remaining electrical outlets remains off until the aircraft’s
system can be determined to be free of faults, if the device was previously plugged in.
The removal of power may occur simultaneously to other cabin crew actions (e.g. obtain-
ing water to douse the device). Depending on the aircraft type, in-seat power may have
to be turned-off by the flight crew members.
Caution: Do not attempt to remove the battery from the device.
4) DOUSE THE DEVICE WITH WATER (OR OTHER NON-FLAMMABLE LIQUID)

Water (or other non-flammable liquid) must be used to cool a battery that has ignited to
prevent the spread of heat to other cells in the battery. If water is not available, any non-
flammable liquid may be used to cool the device.
Note — Liquid may turn to steam when applied to the hot battery.
5) LEAVE THE DEVICE IN ITS PLACE AND MONITOR FOR ANY RE-IGNITION
A battery involved in a fire can reignite and emit flames multiple times as heat is trans-
ferred to other cells in the battery. Therefore, the device must be monitored regularly to
identify if there is any indication that a fire risk may still exist. If there is any smoke or
indication of fire, the device must be doused with more water (or other non-flammable
liquid).
Caution:
i. Do not attempt to pick-up or move the device; batteries may explode or burst into flames without
warning. The device must not be moved if displaying any of the following: flames/flaring, smoke,
unusual sounds (such as crackling), debris, or shards of material separating from the device;
ii. Do not cover or enclose the device as it could cause it to overheat; and
iii.Do not use ice or dry ice to cool the device. Ice or other materials insulate the device, increasing
the likelihood that additional battery cells will reach thermal runaway.
6) WHEN THE DEVICE HAS COOLED (i.e. APPROXIMATELY 10-15 MINUTES)

The device can be moved with caution following a certain period, once it has cooled down
and if there is no evidence of smoke, heat, or if there is a reduction in the crackling or
hissing sound usually associated with a lithium battery fire (e.g. after approximately 10-
15 minutes). The waiting period may vary based on the device and its size. The different
circumstances (e.g. types of devices, phase of flight, etc.) should be addressed in the
operator’s training programme.
A suitable empty container, such as a pot, jug, galley unit or toilet waste bin, must be filled
with enough water or non-flammable liquid to completely submerge the device. It is im-
portant to wear available protective equipment (e.g. protective breathing equipment, fire
gloves), when moving any device involved in a fire. Once the device is completely sub-
merged, the container used must be stowed and, if possible, secured to prevent spillage.

CABIN CREW MANUAL
7) MONITOR THE DEVICE AND THE SURROUNDING AREA FOR THE REMAINDER
OF THE FLIGHT
Monitor the device and the surrounding area for the remainder of the flight to verify that
the device does not pose further risk.
8) AFTER LANDING AT THE NEXT DESTINATION

Upon arrival, apply the operator’s post-incident procedures. These may include identifying
to ground personnel where the item is stowed and providing all information about the item.
Complete the required documentation, as per operator procedures, so that the operator
is notified of the event, proper maintenance action is undertaken and the emergency re-
sponse kit or any aircraft equipment used is replenished or replaced, if applicable.

CABIN CREW MANUAL
4.40.5.2 OVERHEAD BIN BATTERY / PORTABLE ELECTRONIC DEVICE (PED)FIRE /

SMOKE
OVERHEAD BIN BATTERY / PORTABLE ELECTRONIC DEVICE (PED) FIRE /

SMOKE

i. Obtain and use the appropriate fire extinguisher
1.
iv. Notify Pilot-In-Command / other Cabin Crew Members
Note — Actions should occur simultaneously in a multi-crew operation
Identify the item:

If the device is visible and accessible, or if the device is contained in baggage and flames
are visible:
i. Re-apply Step 1 to extinguish the flames, if applicable
ii. Apply Steps 3 to 5
If smoke is coming from the overhead bin, but the device is not visible or accessible:
2.
i. Remove other baggage from the overhead bin to access the affected baggage/item
ii. Identify the item
iii. Apply Steps 3 to 5
baggage when there is any indication of smoke or flames
Douse the device (baggage) with water (or other non-flammable liquid)
3.
Note — Liquid may turn to steam when applied to the hot battery
When the device has cooled:
i. Obtain a suitable empty container
ii. Fill the container with enough water (or other non-flammable liquid) to submerge the de-
4. vice
iii. Using Protective equipment, place the device in the container and completely
submerge in water (or other non-flammable liquid)
iv. Stow and (if possible) secure the container to prevent spillage
5. Monitor the device and the surrounding area for the remainder of the flight

6.
i. Apply operator’s post-incident procedures

CABIN CREW MANUAL
Amplified Cabin Crew Checklist for Overhead Bin Battery/Portable Electronic De-
vice (PED) Fire/ Smoke
1) APPLY FIRE-FIGHTING PROCEDURE

Appropriate fire-fighting and emergency procedures must be used to deal with an over-
head bin fire. In a multi-cabin crew operation, the actions detailed in the fire-fighting pro-
cedure should be conducted simultaneously. On aircraft operated with only one cabin
crew member, the aid of a passenger should be sought in dealing with the situation.
Halon, Halon replacement or water extinguisher should be used to extinguish the fire and
prevent its spread to additional flammable materials. It is important to wear available pro-
tective equipment (e.g. protective breathing equipment, fire gloves) when fighting a fire.
area involved and, if necessary, provide wet towels or cloths and give instructions for
passengers to breathe through them.
Minimizing the spreading of smoke and fumes into the flight deck is critical for the contin-
ued safe operation of the aircraft, therefore it is essential to keep the flight deck door
closed at all times. Crew communication and coordination is of utmost importance. The
use of the interphone is the primary means of communication unless the interphone sys-
tem fails.

It may not be possible to identify the item right away, especially if the fire has started in
the overhead bin and the device is not readily accessible.
If the device is visible and accessible or if the device is contained in baggage and flames
are visible, the fire-fighting procedures should be applied as a first step.
If smoke is coming from the overhead bin, but the device is not visible or accessible, or
there is no indication of fire, the fire-fighting procedures should be applied as a first step.
Afterwards, all baggage should be removed from the overhead bin with caution until the
item can be identified. Once the item is identified, apply steps 3 to 5 of the OVERHEAD
BIN BATTERY / PORTABLE ELECTRONIC DEVICE (PED) FIRE / SMOKE checklist.

CABIN CREW MANUAL
3) DOUSE THE DEVICE (BAGGAGE) WITH WATER (OR OTHER NON-FLAMMABLE

LIQUID)
Water (or other non-flammable liquid) must be used to cool a battery that has ignited to
prevent the spread of heat to other cells in the battery. If water is not available, any non-
flammable liquid may be used to cool the device.
Note — Liquid may turn to steam when applied to the hot battery.
4) WHEN THE DEVICE HAS COOLED

The device should be moved from the overhead bin to prevent a hidden fire from poten-
tially developing. The device can be moved with caution following a certain period, once
it has cooled down and if there is no evidence of smoke, heat, or if there is a reduction in
the crackling or hissing sound usually associated with a lithium battery fire. The waiting
period may vary based on the device and its size. The different circumstances (e.g. types
of devices, phase of flight, etc.) should be addressed in the operator’s training pro-
gramme.
A suitable empty container, such as a pot, jug, galley unit or toilet waste bin, must be filled
with enough water or non-flammable liquid to completely submerge the device. It is im-
portant to wear available protective equipment (e.g. protective breathing equipment, fire
gloves), when moving any device involved in a fire. Once the device is completely sub-
merged, the container used must be stowed and, if possible, secured to prevent spillage.
5) MONITOR THE DEVICE AND THE SURROUNDING AREA FOR THE REMAINDER
OF THE FLIGHT
Monitor the device and the surrounding area for the remainder of the flight to verify that
the device does not pose further risk.

Complete the required documentation, as per operator procedures, so that the operator
is notified of the event, proper maintenance action is undertaken and the emergency re-

CABIN CREW MANUAL
4.40.5.3 OVERHEATED BATTERY / ELECTRICAL SMELL INVOLVING A PORTABLE

ELECTRONIC DEVICE (PED) - NO VISIBLE FIRE OR SMOKE
OVERHEATED BATTERY / ELECTRICAL SMELL INVOLVING A PORTABLE

ELECTRONIC DEVICE (PED) - NO VISIBLE FIRE OR SMOKE
1. Identify the item

2. Instruct the passenger to turn off the device immediately
Remove power:
i. Disconnect the device from the power supply, if safe to do so
ii. Turn off in-seat power, if applicable
3. iii. Verify that power to the remaining electrical outlets remains off, if applicable
iv. Verify that the device remains off for the remainder of the flight
Caution:
Do not attempt to remove the battery from the device
Instruct the passenger to keep the device visible and monitor closely
4. Caution:
Unstable batteries may ignite even after the device is turned off
If smoke or flames appear:
5.
Apply BATTERY / PED FIRE / SMOKE checklist

6.
Amplified Cabin Crew Checklist for Overheated Battery or Electrical Smell Involving
a Portable Electronic Device (PED) – No Visible Fire or Smoke
Identify the source of overheat or electrical smell. Ask the passenger concerned to identify
the item.
2) INSTRUCT THE PASSENGER TO TURN OFF THE DEVICE IMMEDIATELY

It is important to instruct the passenger to turn off the device immediately.
3) REMOVE POWER
It is important to instruct the passenger or crew member to disconnect the device from the
power supply, if it is deemed safe to do so. A battery has a higher likelihood of catching
fire due to overheating during or immediately following a charging cycle, although the ef-
fects may be delayed for some period of time. By removing the external power supply from
the device, it will be assured that additional energy is not being fed to the battery to pro-
mote a fire.
Turn off the in-seat power to the remaining electrical outlets until it can be assured that a
malfunctioning aircraft system does not contribute to additional failures of the passengers’
portable electronic devices.

CABIN CREW MANUAL
Visually check that power to the remaining electrical outlets remains off until the aircraft’s
system can be determined to be free of faults, if the device was previously plugged in.
The removal of power may occur simultaneously to other cabin crew actions (e.g. obtaining
water to douse the device). Depending on the aircraft type, in-seat power may have to be
turned-off by the fight crew members.
It is important to verify that the device remains powered off for the duration of the flight.
Caution: Do not attempt to remove the battery from the device.
4) INSTRUCT THE PASSENGER TO KEEP THE DEVICE VISIBLE AND MONITOR

CLOSELY
The device must remain visible (not stowed such as in baggage or seat pocket or on a
person (pocket)) and should be monitored closely. Unstable batteries may ignite even after
the device is turned off. Verify that the device is stowed for landing.
5) IF SMOKE OR FLAMES APPEAR

If smoke or flames appear, apply the BATTERY / PORTABLE ELECTRONIC DEVICE
(PED) FIRE / SMOKE checklist.

Complete the required documentation, as per operator procedures, so that the operator is
notified of the event, proper maintenance action is undertaken and the emergency re-

CABIN CREW MANUAL
4.40.5.4 PED CRUSHED OR DAMAGED IN ELECTRICALLY ADJUSTABLE SEAT
PED INADVERTENTLY CRUSHED OR DAMAGED IN ELECTRICALLY ADJUSTA-

BLE SEAT
1. Notify the pilot-in-command / other cabin crew members
Obtain information from passenger, by asking him/her:
i. To identify the item
2.
ii. Where he/she suspects that the item may have dropped or slipped into
iii. If the seat was moved since misplacing the item
3. Retrieve and use protective equipment, if available
Retrieve the item.

4. Caution:
Do not move the seat electrically or mechanically when attempting to retrieve the item.
If smoke or flames appear:

5.
Apply BATTERY / PED FIRE / SMOKE checklist

7.
Amplified Cabin Crew Checklist for PED Inadvertently Crushed or Damaged In Elec-
trically Adjustable Seat
Due to the design of some electrically adjustable passenger seats, a PED can slip under a
seat covering and/or cushion, behind an armrest or down the side of a seat. Inadvertent
crushing of the device poses a risk of fire.
1) NOTIFY THE PILOT-IN-COMMAND / OTHER CABIN CREW MEMBERS

Any occurrence concerning a risk of fire in the cabin should be notified immediately to the
pilot-in-command who should be kept informed of all actions taken and of the effect. It is
essential that the cabin crew and the flight crew coordinate their actions and that each are
2) OBTAIN INFORMATION FROM PASSENGER

Ask the passenger concerned to identify the item, and where he/she suspects it may have
dropped or slipped into, and if he/she has moved the seat since misplacing the item.
3) RETRIEVE AND USE PROTECTIVE EQUIPMENT, IF AVAILABLE

If available, cabin crew members should don fire gloves before trying to retrieve the item.

CABIN CREW MANUAL
4) RETRIEVE THE ITEM

To prevent crushing of the PED and reduce the potential fire risk to the device and the
surrounding area, cabin crew members and/or passengers must not use the electrical or
mechanical seat functions in an attempt to retrieve the item. Move the passenger and, if
applicable, the passenger seated next to the affected seat from the area, to facilitate the
search. Do not move the seat. If the cabin crew member is unable to retrieve the item, it
may be necessary to move the passenger to another seat.
5) IF SMOKE OR FLAMES APPEAR

If smoke or flames appear, apply the BATTERY / PORTABLE ELECTRONIC DEVICE
(PED) FIRE / SMOKE checklist.

to ground personnel where the item is located and providing all information about the item.
notified of the event, proper maintenance action is undertaken and any aircraft equipment
used is replenished or replaced, if applicable.

CABIN CREW MANUAL
4.40.6 FIRE INVOLVING DANGEROUS GOODS
FIRE INVOLVING DANGEROUS GOODS
Identify the item

Note — It may not be possible to identify the item (source of fire) immediately. In this case,
apply Step 2 first, and then attempt to identify it.
1.
Caution:
In order to avoid injury from a flash fire, it is not recommended to not open the affected
baggage when there is any indication of smoke or flames

i. Obtain and use the appropriate fire extinguisher / check use of water
2.
iv. Notify pilot-in-command / other cabin crew members
Note — Actions should occur simultaneously in a multi-crew operation
Monitor for any re-ignition:

3.
If smoke/flames re-appear, repeat Step 2.
Once the fire has been extinguished:

4.
Apply SPILLAGE OR LEAKAGE OF DANGEROUS GOODS checklist, if required.

5.
Amplified Cabin Crew Checklist for Fire Involving Dangerous Goods

Ask the passenger concerned to identify the item. The passenger may be able to give
some guidance on the hazard(s) involved and how these could be dealt with. If the pas-
senger can identify the item, refer to Section 4 for the appropriate emergency response
drill.
It may not be possible to identify the item right away, especially if the source of the fire is
unknown or the item is not readily accessible. In this case, fire-fighting procedures should
be applied as a first step. Once it is possible to do so, identify the item after the fire is under
control. If the item is contained in baggage, the crew’s actions would be similar to the
actions for an item that is visible or readily accessible.

CABIN CREW MANUAL
2) APPLY THE FIRE-FIGHTING PROCEDURE

Appropriate fire-fighting and emergency procedures must be used to deal with any fire. In
a multi-cabin crew operation, the actions detailed in the fire-fighting procedure should be
conducted simultaneously. On aircraft operated with only one cabin crew member, the aid
of a passenger should be sought in dealing with the situation.
In general, water should not be used on a spillage or when fumes are present since it may
spread the spillage or increase the rate of fuming. Consideration should also be given to
the possible presence of electrical components when using water extinguishers.
area involved and, if necessary, provide wet towels or cloths and give instructions for pas-
sengers to breathe through them.
ued safe operation of the aircraft, therefore it is essential to keep the flight deck door closed
at all times. Crew communication and coordination is of utmost importance. The use of the
interphone is the primary means of communication unless the interphone system fails.
3) MONITOR FOR ANY RE-IGNITION

Monitor the area regularly to identify if there is any indication that a fire risk may still exist.
If there is any smoke or indication of fire continue to apply the fire-fighting procedure.
4) ONCE THE FIRE HAS BEEN EXTINGUISHED

In the event of a fire involving dangerous goods, the spillage or leakage involving danger-
ous goods checklist may need to be applied once the fire has been extinguished.

notified of the event, proper maintenance action is undertaken and the emergency re-

CABIN CREW MANUAL
4.40.7 SPILLAGE OR LEAKAGE OF DANGEROUS GOODS
SPILLAGE OR LEAKAGE OF DANGEROUS GOODS
1. Notify pilot-in-command/ other cabin crew members

2. Identify the item
3. Collect emergency response kit or other useful items
4. Don rubber gloves and smoke hood
5. Move passengers away from area and distribute wet towels or cloths
6. Place dangerous goods item in polyethylene bags
7. Stow polyethylene bags
8. Treat affected seat cushions / covers in the same manner as dangerous goods item
9. Cover spillage on carpet / floor
10. Regularly inspect items stowed away / contaminated furnishings
11.
Amplified Cabin Crew Checklist for Cabin Crew Checklist for Spillage or Leakage
Involving Dangerous Goods Incidents
NOTIFY PILOT IN COMMAND

Any incident concerning dangerous goods should be notified immediately to the pilot-in-
command who should be kept informed of all actions taken and of their effect. It is essential
that the cabin crew and the flight crew coordinate their actions and that each be kept fully
informed of the other's actions and intentions.
ued safe operation of the aircraft, therefore it is essential to keep the flight deck door closed
at all times. Crew communication and coordination is of utmost importance. The use of the
interphone is the primary means of communication unless the interphone system fails.
IDENTIFY ITEM
Ask the passenger concerned to identify the item and indicate its potential hazards. The
passenger may be able to give some guidance on the hazard(s) involved and how these
could be dealt with.
Note: On aircraft with only one cabin crew member, consult with the pilot-in-command as
to whether the aid of a passenger should be sought in dealing with the incident.
COLLECT EMERGENCY RESPONSE KIT OR OTHER USEFUL ITEMS

CABIN CREW MANUAL
Collect emergency response kit, if provided, or collect for use in dealing with the spillage
or leakage:
- A supply of paper towels or newspapers or other absorbent paper or absorbent
fabric (e.g. seat cushion covers, head rest protectors).
- Oven gloves or fire-resistant gloves, if available.
- At least two large polyethylene waste bin bags.
- At least three smaller polyethylene bags, such as those used for duty-free or
bar sales or, if none available, airsickness bags.
DON RUBBER GLOVES AND SMOKE HOOD OR SMOKE MASK – PORTABLE OXY-
GEN
The hands should always be protected before touching suspicious packages or items. Fire-
resistant gloves or oven gloves covered by polyethylene bags are likely to give suitable
protection. Gas-light breathing equipment should always be worn when attending to an
incident involving smoke, fumes or fire.
MOVE PASSENGERS AWAY FROM AREA

The use of therapeutic masks with portable oxygen bottles or the passenger drop-out oxy-
gen system to assist passengers in a smoke-or fume-filled passenger cabin should not be
considered since considerable quantities of fumes or smoke would be inhaled through the
valves or holes in the masks. A more effective aid to passengers in a smoke-or fume-filled
environment would be the use of a wet towel or cloth held over the mouth and nose. A wet
towel or cloth aids in filtering and is more effective at doing this than a dry towel or cloth.
Cabin crew should take prompt action if smoke or fumes develop and move passengers
away from the area involved and, if necessary, provide wet towels or cloths and give in-
structions to breathe through them.
PLACE DANGEROUS GOODS ITEM IN POLYETHYLENE BAGS

Note — In the case of a spill of known or suspected dangerous goods in powder form:
- Leave everything undisturbed;
- do not use fire agent or water;
- cover area with polyethylene or other plastic bags and blankets;
- keep area isolated until after landing.
With emergency response kit

If it is absolutely certain that the item will not create a problem the decision may be made
not to move it. In most circumstances, however, it will be better to move the item and this
should be done as suggested below. Place the item in a polyethylene bag as follows:
- prepare two bags by rolling up the sides and placing them on the floor
- place the item inside the first bag with the closure of the item, or the point from which
it is leaking from its container at the top
- take off the rubber gloves whilst avoiding skin contact with any contamination on
them;
- place the rubber gloves in the second bag
- close the first bag whilst squeezing out the excess air
- twist the open end of the first bag and use a bag tie to it sufficiently tight to be secured
but not so tight that pressure equalization cannot take place

CABIN CREW MANUAL
Place the first bag (containing the item) in the second bag, which already contains the
rubber gloves and secure the open end in the same manner as that used for the first bag.
With no emergency response kit

Pick up the item and place it in a polyethylene bag. Ensure the receptacle containing the
dangerous goods is kept upright or the area of leakage is at the top. Using paper towels,
newspaper, etc., mop up the spillage, after having ascertained there will be no reaction
between what is to be used to mop up and the dangerous goods. Place the soiled towels,
etc., in another polyethylene bag. Place the gloves and bags used to protect the hands
either in a separate small polyethylene bag or with the soiled towels. If extra bags are not
available, place the towels, gloves, etc., in the same bag as the item. Expel excess air
from the bags and close tightly so as to be secure but not so tight that pressure equaliza-
tion cannot take place.
STOW POLYETHYLENE BAGS

If there is a catering or bar box on board, empty any contents and place the box on the
floor, with the door upward. Place the bag(s) containing the item and any soiled towels,
etc., in the box and close the door. Take the box or, if there is no box, the bag(s) to a po-
sition as far away as possible from the flight deck and passengers. If a galley or toilet is
fitted, consider taking the box or bag(s) there, unless it is close to deck. Use a rear galley
or toilet wherever possible, but do not place the box or bag(s) against the pressure bulk-
head or fuselage wall. If a galley is used, the box or bag(s) can be stowed in an empty
waste bin container. If a toilet is used, the box can be placed on the floor or the bag(s)
stowed in an empty waste container. The toilet door should be locked from the outside.
In a pressurized aircraft, if a toilet is used, any fumes will be vented away from passen-
gers. However, if the aircraft is un-pressurized there may not be positive pressure in a
toilet to prevent fumes from entering the passenger cabin.
Ensure when moving a box that the opening is kept upward or when moving a bag that
either receptacle containing the dangerous goods is kept upright or the area of leakage
is kept at the top.
Wherever the box or bag(s) have been located, wedge them firmly in place to prevent them
from moving and to keep the item upright. Ensure that the position of the box or bags will
not impede disembarkation from the aircraft.
TREAT AFFECTED SEAT CUSHIONS / COVERS IN THE SAME MANNER AS DAN-

GEROUS GOODS ITEM
Seat cushions, seat backs or other furnishings which have been contaminated by a spill-
age should be removed from their fixtures and placed in a large bin bag or other polyeth-
ylene bag, together with any bags used initially to cover them. They should be stowed in
the same manner as the dangerous goods item causing the incident.
COVER SPILLAGE ON CARPET / FLOOR

CABIN CREW MANUAL
Cover any spillage on the carpet or furnishings with a waste bag or other polyethylene
bags, if available. If not, use airsickness bags opened out so that the plastic side covers
the spillage or use the plastic covered emergency information cards.
Carpet which has been contaminated by a spillage and which is still causing fumes de-
spite being covered, should be rolled up, if possible, and placed in a large bin bag or
other polyethylene bag. It should be placed in a waste bin and stowed, when possible,
either in the rear toilet or rear galley. If the carpet cannot be removed it should remain
covered by a large bin bag or polyethylene bags, etc., and additional bags should be
used to reduce the fumes.
REGULARLY INSPECT ITEMS STOWED AWAY / CONTAMINATED FURNISHINGS

Any dangerous goods, contaminated furnishings or equipment which have been removed
and stowed away or covered for safety should be subject to regular inspection.
After Landing
IDENTIFY TO GROUND PERSONNEL DANGEROUS GOODS ITEM AND WHERE
STOWED
Upon arrival, take the necessary steps to identify to the ground staff where the item is
stowed. Pass on all information about the item
MAKE APPROPRIATE ENTRY IN MAINTENANCE LOG

Make an entry in the aircraft maintenance log so that proper maintenance action is under-
taken and that the emergency response kit or any aircraft equipment used is replenished
or replaced when appropriate

CABIN CREW MANUAL
4.40.8 ICAO DANGEROUS GOOD LABELS

CABIN CREW MANUAL


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CABIN CREW MANUAL

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0.1 Table of Contents

Chapter Description Page

Chapter 0 Document Management & Control

0.1 Table of contents 1

Chapter 1 Flight Services Organization

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Chapter Description Page

Chapter 2 Cabin Crew Duties And Responsibilities

Chapter 3 Policies & Procedures

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Chapter 4 Emergency & First Aid Policies & Procedures

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Flight Services Manual is approved by DGCA/ASD, KUWAIT. (Ref: 2012-

0.2.1 Flight Services

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0.3 Rules of Construction

0.3.1 Grammar, Verb Structure and Use of Common Language

1. Words importing the singular include the plural

In the chapters of this manual:

1. “Shall” is used in an imperative sense.

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0.3.2 Presentation of the Pages in the Manual

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Rules and Regulations & Yes

Distribution to All Issue of Revision by

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0.4.1 Temporary Operating Instructions

Hard Copy Version of the Manual

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0.4.3 Amendment Request Form

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