Case Study

Question 01

Sally is working in the training section of Floyd & Associates. She oversees delivering
interpersonal skills trainings. Under that role she is doing trainings about communication
skills, networking & seminars to new managers. Sally Completed four years now in
Floyd & Associates. As well as she has five years of experience in the same job role in
another company. She is doing research about Communication consists, how to
network & about the trainings of new managers. After all the training sessions she gets
a rating form from attendees. In past four years she got very high ratings & recently she
has been getting low ratings. This is called as underperformance.

What is underperformance,

In another way we can say poor performance, sometimes when working in the
organization employee is not doing their responsibilities in properly or expecting level.
As well as sometimes the performance ratings also less than the previous years. That is
called underperformance.
In this scenario sally is the example. We can make some assumptions or reasons for
underperformance of Sally’s.
Ex -
 She is not aware that, she is underperforming.
 Work environment does not suitable.
 Lack of Communication
 Not satisfied about sally’s salary
 Work-related stress

Anyway, as an initial reaction for this sally’s underperformance we must discuss

with her as a mutual discussion & identify the problem. Already the company
knows she is in underperforming level. So, no need to analyzing the details. If discuss
with sally, we can identify the issues. By mutual discussion we can react as below,

1. First, we have to explain her, she is in underperforming level. Because

sometimes she is not knowing about that. Comparing with ratings of previous
years & now she can understand herself about the underperformance. This is the
first main point,

2. After explaining the situation, we can give a chance to sally for her explanations.
Then, she is able to tell her issues, suggestions & ideas. Sometimes that issues
can be personal or organization related issues. Through the mutual discussion
we can identify the employee sally’s situation & we should respect to her opinion.
This is the second main point.

3. If the performance rating is getting low continuously, Then the organization can
explain how this case would be impact to her job, Finally, she can lose her job
also. So, sally must understand criticalness of this scenario. Once she loses the
job, she can find a new one, but the case is sometimes new place does not
comfortable like Floyd & Associate. We can give a roughly idea about these all
things. It is the third main point.

4. Temporary we can motivate sally trough the mutual discussion because this is
only an initial action. We cannot solve this case by a discussion, permanently.
We must take necessary actions step by step to keep the employee. Since solve
this permanently, Organization can promise that they will take necessary actions
against the issues as soon as possible. At that period sally must improve herself
also. This is the fourth main point.
Against sally’s underperformance, if we get this four-initial reaction, sometimes sally will
become a positive person with a positive mind set. Until Floyd & Associate take a
necessary action to solve the case permanently this is enough & better way for keep
sally.
Question 02

We hold a mutual discussion as an initial action for sally’s underperformance. But I

mentioned that it is not an
enough method for a long-time solution. To protect sally for Floyd Associate we should
do a critical process. It is more important & helpful to the employee sally & benefit the
organization overall. We can divide the procedure for four steps as below,

1. Assess the seriousness of the issue.

Sally’s supervisor should review her working level & performances. Then they
decide how serious the case & how it impact to the organization too. We can see
in the scenario, there is a huge gap between Sally’s performance level & the
organization’s expectation level. We must schedule a meeting with sally to clear
the gap. By next step, we can discuss about it. When assess the seriousness of
the issue, it would be a help to the employee as below,

 If sally has not an any idea about her performance increasing &
decreasing, this is the point to take a roughly idea about it. Then she can
manage her performance.
 Sally can understand her underperformance is impacting negatively to the
associate.
 After assessing the seriousness of the issue, Sally can understand the
importance of the job. Then she will try to protect her job.
 Sometimes her underperformance can affect negatively to her future
promotions & salary. By this step Sally can avoid it.

As well as this step makes many benefits to the organization. As examples

 Obviously, we can find where the organization is in & going on.
 Oraganization can identify the losses.
 They can build interpersonal contacts.
 Finally, organization can get a huge performance rating mark.
2. Meet with the employee/ Conduct the meeting.
After that we need to conduct a meeting with the employee who has face to this
issue. In this meeting both parties will get chance to mention their opinions.
Below facts will show you how this will impact to employee in a good way,
 she will have good self-satisfaction, by letting her know that she is a
valuable resource to company.
 Sally will get solutions for her issues.
 Employee will get chance express her ideas openly.

Not only for Sally organization also will get below benefits.
 By exchanging ideas with each other, organization will be able to make
strategic plans.
 Can identify issues of employees.
 Able to control cost.

3. Agree on a solution.
After the meeting, they can become to an agreement. Organization can increase
their performance by providing expectations of the employees.
Benefits for the employees,

 Employees can improve their performance.

 Employee will work with commitment.
 Can be part of the decision making.
 Encouraging

Benefits for organization,

 Employee attraction goes up.
 Avoiding labor wastage
 By taking opinion from everyone can make good decision.
 4. Monitor & Review.
We need to keep monitor & revies sally’s performance although she became to
her previous performance rate. We can give a time period to sally for improve
performance herself and the mean time we can monitor & review that whether
she is performing or not within the time period. By doing this employee can gets
below benefits

 can provide their suggestions & complains at the same time.

 can measure their performance.
 Get benefits when they are promoting & get salary increments.

Impact for the organization,

 Employee unable to do improper works.
 Organization will become success.
 At any time, organization can measure whole company performance.
 Can identify what have improved & what need to improve.

From above methods organization can bring sally back to her previous performance
rate.

(Welcome to the Fair Work Ombudsman website, 2021)

Question 03

According to my point of view, we can keep sally within the organization if she performs
up to organization expectation within the time period. If not, organization inform her that
they can interdict her from the organization. We can inform that to sally using below four
communication methods.

1. Non-Verbal Communication

Nonverbal communication methods act a huge role than words or verbal

methods. It helps to give our first impression to someone. We can express non-
verbal communication using below things.
Tone & the pitch of the voice, Facial expressions, Eye contact, The physical
distance between the communicators
We can let know sally criticalness of the issue, not by the verbally but from the
facial expressions & body languages like giving feedback to her works in
unhappy mood. And letting her know that organization is not satisfy with her work
by facial expressions. We can inform by using facial impressions that
organization plans to give a fair time period for sally to improve her performance.

2. Verbal Communication

To convey a message, we can use words & language. Simply it is called verbal
communication. Examples as below
A speech, Conversation among two or more people, phone calls, Skype
To avoid misunderstandings organization must inform their message very clearly.
Attentive listening & clear messages are the two aspects in the verbal
communication. I have mentioned above what organization says to sally & an
example we can use a phone call to inform that message. That is a verbal
message. Sally can get an instructions & organization can give instructions for
 her issues within a few times. Both have a chance to convey their messages at a
rapid speed. Sometimes sally will have doubts, after informing the decision of
Floyd & Associate. That time she able to ask and clarifies her doubt without any
delay on the spot. Then organization also can get a quick feedback. This is a
most valuable advantage of verbal communication.
(communication, 2021)

3. Visual Communication

By using visual elements, if two or more people doing their communication it is

called as Visual Communication. They able to convey their messages through,
Flow Charts
Charts & Graphs
Visual Reports
Presentations
Visual Communication is a better way to tell a large & more complex ideas
without using words. Bar charts, Graphs, Maps can tell much more information
clearly. Combine to sally’s scenario organization able to make flow charts &
graphs to show sally’s performance target & the given period. Sally must mark
daily in the chart how much achieved herself daily. When look at to that charts
obviously organization could identify if sally performed well or not. Then no one
can argue. After passing the expectation level sally get the chance to work with
Floyd & Associate if not, she must leave.
(How to Use Visual Communication: Definition, Examples, Templates - Venngage, 2021)

4. Written Communication

Any message conveys among two or more people, by using written words or
written symbols It is called Written Communication. In this organization they can
use letters, documents, electronic mails, reports as written communication
methods. This is more valuable method than words as well as it is more legal.
 In the above scenario organization can issue a letter like a warning letter format
which including the rules & regulations. Within the given period if sally does not
reach to the expectation level organization can interdict her because there is a
legally document. This is advantage of this method. As well as if sally unable to
understand what is in the letter for the first time, she has a chance understand
next time by read again and again.
(Advantages and Disadvantages of Written Communication, 2021)

By using above four communication methods I can inform my message to sally.

Question 04

Sally is an essential resource to the Floyd & Associate. Because she is the best person
who doing all seminars well. We can say Sally is the backbone of Floyd & Associate.
After her underperformance organization can interdict herself but it is not a success
decision. Her departing may lead to the losses of organization. She has all together nine
years’ experience. Sally can join with a new company if Floyd & Associate interdict
herself, but this can thoroughly impact to the organization. That is why I decided to
choose this approach in this scenario. Now we will discuss about my recommendation
& how it effects inside of organization & inside of employee Sally. First, I will explain
how my recommendation will assist to the organization. If we interdict the employee
Sally, organization have to face below difficulties.

 Increasing the cost

This is the major disadvantage if employees lose to the organization. Cost of every
process will increase. Mainly if Sally lose to the organization, then they must hire a new
employee. In that situation they have to pay additional training cost for new one.
Sometimes the new employee will not match to the organization. We can not trust new
employee will work with them like Sally.

 Decreasing overall performances

If suddenly Sally lose to the organization, it is more risky situation. They need a time
period to train someone. This is affecting to the overall performance of the organization.
In other side this is reason to drastic change in employee relationship. To perform as a
team employees’ relationship is an important thing. If break the relationship of this
employees’ organization can be failing.
  Losing knowledgeable employees

Sally is the best performer in past four years. So obviously can understand she has a
good knowledge about the organization. If interdict sally, she leaves with her every
experience & knowledge. Someone who has nine years’ experience is a huge
achievement. Like this employee is really low. In any critical matters organization can
discuss with Sally & take decisions. Because she is an older employee. But never can
trusted new employees.

 Create a negative image.

If interdict Sally from the organization, it impacts negatively to the brand name of Floyd
& Associate or negative image can work against the organization. So, protect from this
negative impact we can give a chance to Sally for improve herself.

(Employee Attrition or Turnover Advantages & Disadvantages - WiseStep, 2021)

Now we can discuss how my recommendation will assist to the employee.

 Employee might not be getting expected salary.

When employee interdict from the organization he will not get a good employment letter
from the Floyd & Associate. With previous track record sally does not have good
employment history. Because of that she wont able to join good company like Floyd.
Hence new company will hesitate to give her expected salary & expected position.
  It will not be easy to adapt for new work environment.

Sally is working for Floyd since four years & she is stable there. When she loses the job,
she must adapt to new environment & it won’t be an easy task. As a result of that her
performance rate might be low.

 It will take long time to get full benefits provide by the organization.

Sally needs to work as a probation employee at least six months to get full benefits of
the permanent employee. To get that benefits within six month she must perform at her
best If not her probation period will extend for another six month or one year.
To avoid above difficulties Sally must perform well in Floyd within given time period.
(Employee Attrition or Turnover Advantages & Disadvantages - WiseStep, 2021)
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