Atif Shamoun Mohammed

Riyadh , Saudi Arabia

+966500678270 shamoun.atif@gmail.com
LinkedIn: https://www.linkedin.com/in/atif-adam-113792271/

PERSONAL DETAILS
Marital Status: Single Visa Status: Transferable Iqama
SUMMARY
Diligent professional offers proven record of superior network management with 6 years of
experience. Leverages industry knowledge and exceptional communication skills to
support infrastructure and technical troubleshooting. Proactive problem solver with
in-depth knowledge of industry advancements and best practices. Organised System
Administrator versed in troubleshooting and resolving complex issues. Maintains servers to
support continuous business operations. Skilled in implementing monitoring tools to detect
emerging issues.

PROFESSIONAL EXPERIENCE
TECHNICAL SUPPORT ENGINEER | 01/2024 - Current
ADMIN - Riyadh, Saudi Arabia
● Employed advanced troubleshooting and expert application knowledge to solve
system user interface problems.
● Assisted wider customer service teams to produce external user guides and internal
support tools.
● Referred to internal knowledge base to quickly locate and apply up-to-date
troubleshooting steps.
● Provided testing and systems administration support as required by multi-disciplinary
teams.
● Troubleshot operating systems, hardware and software problems to identify root
causes.

PROJECT ENGINEER | 04/2023 - 10/2023

Salam Telecommunication company - Riyadh, Saudi Arabia
● Design Network Infrastructure and implementation 2 branch per day.
● Created detailed project schedules, working closely with contractors to manage
deadlines.
● Reviewed designs, plans and reports to ensure constant compliance with project
specifications.
● Visited sites to check project progress and eliminate bottlenecks.

NETWORK ENGINEER | 05/2022 - 01/2023

Summit Team co . - Riyadh , KSA
● Supply,installation IP Phones system
● Configuration PPX systems, design network line.
● Tracked network telephony devices for performance load threshold metering.
● Troubleshot network issues, provided rapid solutions to limit downtime.
● Researched new networking management techniques and technologies and
recommended optimal updates.
 ● Maintained high availability of infrastructure through enterprise-wide planning, testing,
implementation and support.

IT SYSTEM ADMINISTRATOR | 05/2021 - 12/2021

Expert Finger - Riyadh, Saudi Arabia
● Troubleshot and resolved technical issues to restore functionality.
● Addressed faulty systems and worked with clients to resolve installation and repair
challenges.
● Visited customer sites to inspect, maintain and repair diverse types of equipment.
● Tested and evaluated equipment performance to determine maintenance needs.

SHAREPOINT ADMINISTRATOR | 03/2020 - 06/2021

Andromeda Information Technology - Riyadh, Saudi Arabia
● Completed customer orders with speed and accuracy.
● Successfully delivered on tasks within tight deadlines.
● Network infrastructure,design and security systems.
● Developing and implementing web projects and managing them.
● Removed computer viruses and malware from affected computers, collaborating with
security team to analyse security-related incidents.

IT ADMINISTRATOR | 02/2020 - 08/2020

AL-Awalae Information technology & Telecom Co - Riyadh, Saudi Arabia
● Maintenance Infrastructure Networking and System, Management and development
of the company's technology system
● Managing the company's internal network and the attendance and departure Projects
● Promoted continuous improvement by problem-solving and sharing suggestions to
optimise team operations.
● Used Microsoft Word and other software tools to create documents and clear
communications.

IT TECHNICAL SUPPORT SPECIALIST | 06/2018 - 12/2018

MTN SUDAN - Khartoum , Sudan
● Troubleshot operating systems, hardware and software problems to identify root
causes.
● Employed advanced troubleshooting and expert application knowledge to solve
system user interface problems.
● Delivered complete set-up assistance for networking systems, IP phone equipment and
related IT gear.

EDUCATION
University Of Science & Technology - Sudan, Khartoum , Sudan | Bachelor's degree
Information System - 2014 - 2018

SKILLS
● Technical analysis ● Photoshop
● Hardware and software installation ● CCTV
● Hardware knowledge ● End-user training
● Technical support and troubleshooting ● Hardware maintenance
● Software testing ● Desktop support
● OS windows XP-11 ● Skilled in TCP/IP and WAN
● OS Linux (RedHat - Ubuntu - Kali) ● Troubleshooting proficiency
● OS Mac ● Technical issues analysis
● System upgrades ● Hardware upgrades
● Servers expertise ● Hardware diagnosis
● Web development and administration
COURSES
CCNA
MCSA
SAAS-CCTV
SSCA

HOBBIES & INTERESTS

● work with a team
● I like to cooperate at work
● get things done on time
● study and travel
● good communication

LANGUAGES
Arabic Native language

Arabic English C1
Native Advanced