Flowchart 1:
Candidate A
(RECEPTIONIST)
Hello, My name’s ------. I have an
appointment with Ms.Stanton in the
Research Department.
That’s too bad. Is she ok?
Oh, Thank you. But I’m busy to prepare
for next meeting so it is not necessary to
visit the laboratories.
A cup of tea, Please.
It was pretty long but it was fine
It’s very comfortable
Candidate B Can you recommend me a nice gift for
(VISITOR)
Hi, Ms.---------. Welcome to DFM
Company. I’m sorry, Ms.Stanton is not
here. She will be in an hour because
there has been an accident on the
motoway.
Don’t worry, she’s fine. Ms.Karen
Pochard can show you around the
laboratories if you want.
Would you like something to drink?
That’s OK, How was your flight?
How about your hotel?
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So nice. Do you need anything else?
my partner?
Is your partner male or female?
My partner is a female
You can give her accessorize.. You can
buy it in a large shop nearby.
You’re very kind. Thank a lot
Not at all. Do you need anything else?
I would like to send and receive a
confidential fax. Can I use your fax
machine?
Yes, of course. Here you are…You can
use it
- Thank A.
Thank you so much
Ms.Stanton just arrived. I’ll take you to
her office
Thank you for your kindness.
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Flowchart 2: Sorry. Because I have an unexpected job
Candidate A Candidate B
That’s a pity. Can I book you a taxi
(VISITOR) (RECEPTIONIST)
to the airport ?
Good morning, My name is …... I’m from
That’s very kind. Can you book a taxi at 4
Caldos company. I have an appointment
pm?
with Mr Trautman
- I’ll do that … Oh, that’s
Good morning, Ms……. Welcome unfortunate, I just realize a noticed
to Ador company. We will have a of a train strikes

meeting today and I’m still waiting Is that true? Are the roads to the airport
congested?
to pick you up. Please sit here and
Let me check. Oh, all the roads to
would you like a drink?
airport are blocked, air travel here
Thanks. Some tea, please?
is affected, and flights will be
Yes, Is this your first trip to delayed
Germany?
That too bad. Do you know how long the
This is the first time I have been to
strike will finish ?
Germany
How was your flight? I don’t know but I promise to

That was so bad because It was raining
That too bad. Can I help you with
anything else?
announce the latest news as soon as
possible. So now I will take you to
Mr Trauman’s office
Ok. Thanks

Can I use a phone?

Yes, of course. you can use this.

Thank you very much

-Not at all. Can I book a hotel
room for you?

It’s unnecessary.Because I have to leave

at 4 pm

Really. But the program finishes at

5 pm

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Flowchart 3: Let's next time, today I'm the host.
Candidate A Candidate B Shall we go get something to
(VISITOR) (HOST) drink?
Great. Let's go
Waiter! Can I see the menu?
I think you can try mushroom soup. I
feel it is very delicious.
Do you wanna try with me?
It’s sound good. I want to order one.

Okay, it's one of the restaurant's

best dishes, highly recommend.
Is this your first trip to visit my
town?
This is my first time I have been here.
But I've heard a lot about this restaurant,
it very famous.
That's right. The food is tasty and
the service is great.
What are the famous places in your town?
Can you tell me something about your
hometown?
My town is very famous for
beautiful beach.
You can go for a walk along the
beach to take pictures or fly kites
Can you tell me some places in
your hometown?
Yes, of course.
My hometown has many delicious dishes
such as pancakes, hot pots, and many
fruits.
The food is so good.
I really enjoy the meal.
Can I have the bill, please?
The food is really delicious.
Can I get the bill?

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Flowchart 4: I think that’s everything. Thank a lot.
Good bye
Bye for now
Candidate A Candidate B
(CALLER) (RECEPTIONIST)
Hello.

Hello, Ador company. How can I

help you ?
I’d like to speak to Andrea Koss about
the conference in San Diego

Oh, I’m sorry. Ms Koss is not here

because she is in a meeting. Can you
tell me your name and your
company’s name ?
Right. My name is Naomi Singh from
keyway computer systems

Could you spell that ?

Yes, of course. My name is Naomi

Singh. That’s N-A-O-M-I, Naomi. Singh
is spelt S-I-N-G-H. My company’s name
is Keyway computer systems. Keyway
is spelt K-E-Y-W-A-Y
I understand. Would you like to
leave a message ?
I’d like to ask Ms Koss to call me back?
My phone number is 1412 347 889

Sorry, Can you repeat the phone

number, please ?

Yes, It’s 1412 347 889

I’ve got that now. Thank you. Is that

all ?

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Flowchart 5: s Ok. Bye for now
Goodbye.
Candidate A Candidate B PRODUCTION
CALLER (COMCOSOL MANAGER
COMPANY) (PM) OF SALCO SERVICES

Hello, Salco Services. How can I help

you?
-
My name is ------. I’m a Quality
Control Manager for Comcosol
company.
I would like to make an appointment to
visit Salco the week October 17th to
discuss some design modifications.
When would be a good time?

Hello Ms.---- . Let me check diary .

Could we meet October 20th ?

- That’s fine. Shall we say 9 a.m

Yes. That’s a good time for us.

Oh, wait a minute just a second.
I’m sorry, I’m can’t make the
appointment on the October 20 th.
I have to go Japan on urgrent business to
discuss a legal problem.
Can we meet the following, perhaps?
Yes. Can we meet in the afternoon of
October 24th

That’s would be okay.

Can I ask you to confirm by email?

I promise I will confirm by email.

Would you like to book you a hotel?.

It’s not necessary. I think that’s

everything for now.

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Flowchart 6: I wish for sympathy. May be there’s
an error in order administration. I
Candidate A Candidate B accept carriage and packing free of
(ORDER PROCESSOR) (CUSTOMER - CALLER) charge and offer to send a new
invoice.
Hello, office Universe Limited. How Thank you. But I will use the other
can I help you ?
supplier’s services in the future if these
Hello, this is ---- from Angus Limited. problem happen again.
I have some problems with the
invoice of your company
I apologize for unexpected mistakes.
I’m sure problems won’t happen
again
Can you tell me exactly what the
problem is?

Yes. The first problem is that your Could you send me an email to
company normally give me a 10% ( confirm everything ?
per cent) discount, but this time only
5% and the second problem is that the Yes. Of course. Is there anything
normal payment term is 60 days from else ?
the invoice date but this time only 30
days I think that’s everything. Thanks. Bye
for now
I’m so sorry. I don’t know why my Good bye
company had this mistake. I accept to
offer a 10% discount as usual.
Moreover, my company recently
altered the terms to 30 days for all
customers and all were notified in a
separate letter.
Can you check your mail box again?
Hope you could sympathize with
us?
Thanks for solving the problems. But
your company don’t normally charge
for the carriage and packing on orders
of over 200 pounds( $ 200.00), but this
time you do

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