CUSTOMER COMPLAINTS - FLOW CHART File updated: 22.02.

2024

Customer Complain

Fill up the customer complain

form by customer

Sales / PIC will analyze the

complain

Lintec fault

Customer Issue Corrective Action Request

fault (CAR)

Explain to
Send to Vendor / Factory PIC
customer
Dateline to reply : normally 7 days

Case close
After reply
Deadline: Within three months

Action
Request official case closed from
customer

Credit Note Others

DOCUMENTS FILING

Case close
Deadline: Within
three months

Request official case

close from customer

DOCUMENTS FILING