Hallmark Technologies (Pvt) Ltd.

Role Description

This is a full-time remote role for a First line VoIP Support Engineer. The VoIP Support Engineer will
be responsible for, troubleshooting, providing technical and customer support for PBX and unified
communication solutions. The Engineer will also be responsible for ensuring top-notch customer
service to international clients. This is a home-based job, and a personal computer/laptop and high-
speed internet is must. Candidate must be able to listen and speak English fluently. References may
be required if needed. Full training will be provided. Only apply if you have a right attitude.

Qualifications/Desired knowledge

• Bachelor’s degree in computer science/IT/Engineering

• Good understandings of Linux OS (CentOS/Redhat), VoIP, and SIP protocols

• Familiarity with open-source VoIP solutions such as, Freeswitch, Asterisk and Kamailio.

• Familiarity with tools like Wireshark, tcpdump, etc.

• Understandings of unified communication terminology.

• Solid understanding of networking concepts and Microsoft teams

• Strong troubleshooting skills.

• knowledge of MySQL database.

• Excellent communication skills and problem-solving attitude.

• Experience in client support and taking customer calls.

• Willingness to work in shifts and rota.

Shifts will be 10:30 PM to 06:00AM and 06:00 AM to 02:00 PM PST during weekdays and 24 hours
during weekends. Max 8 hours shift a day per person. Shifts will be rotated among 3 members team.
Occasionally the Pakistan based team member may be needed to work for UK office hours to support
staff shortage(holidays/sickness).

First month Pakistan team will work with UK team for training and understanding customer needs.
After training is complete Pakistan team will start support for UK out of office hours. Full training will
be provided.

Skills: Wireshark, Linux, Mysql, Asterisk

Salary: PKR. 50-55k/Month with yearly increment

Join our team as a VoIP Support Engineer and be part of a dynamic environment where your skills
and expertise will be valued. Apply now to embark on an exciting career journey!

Send your CVs to engrhkhurshid@gmail.com