Document Purpose

The purpose of this document is to bring together various existing mappings related
to COBIT 5 in a hierarchical tree format, including:
1. Mapping of COBIT 5 Processes to IT Goals to Business Goals to IT Balanced Scorecard
2. Mapping COBIT 5 Processes to IT Goals (subset of information contained in item above)
3. Self-diagnostic Tool
The intent for the mappings of the COBIT 5 processes is that they will be incorporated into IT process
assessment guidance documents, which will enable practitioners to efficiently identify and focus on those
COBIT processes that may be higher priorities for their enterprises.

© ISACA 2013 All rights reserved.

BSRApr14
 Scoping Process Steps

1. Identify relevant business drivers for the assessment of IT processes. On the basis of these business drivers, define the
objective of the assessment. The prioritisation and selection of one or more COBIT 5 processes for inclusion in the process
assessment should be based on the business drivers for the assessment. The following table provides some examples of
possible business drivers for completing an assessment of IT processes.
2. Identify and prioritise the enterprise’s IT processes that should be included within the scope of the assessment. Utilise the
business drivers and assessment objectives identified previously, along with, as appropriate, the COBIT 5 process mappings
contained in the scoping tool kit. For example, if the objective of the assessment is to assist IT management in identifying and
prioritising improvement initiatives related to one or more specified goals identified, the COBIT process mappings may be
useful to identify the processes most closely related to those IT goals.
3. Perform a preliminary scoping selection of target processes for inclusion in the assessment, based on the previous
prioritisation. Ensure that they will satisfy the identified business drivers and meet the objectives of the assessment.
4. Confirm the preliminary selection of target COBIT 5 processes with the project sponsor and key stakeholders of the process
assessment.
5. Finalise the COBIT 5 processes to be included in the assessment.
6. Document the scoping methodology in the assessment records.

NOTES ON USING THE TOOLS

There are three selection tool sets provided on separate worksheet tabs.
- Self-diagnostic tool to help an assessor and the sponsor manually decide, based on the criteria shown, which processes
should be assessed.
- IT-related Goals Hierarchy that links or maps the processes to the IT-related goals. This is a quick way to select in-scope
processes based on the specific IT-related goal(s) required. Click on the + sign to expand the goals and it brings you the
related IT processes analysed into Primary and Secondary categories.
- Enterprise Goals Hierarchy has been provided in the balanced scorecard format; the balanced scorecard domains are linked
to enterprise goals and enterprise goals are linked to the IT-related goals. The IT-related goals are colour-coded to show
Primary (dark blue) and Secondary (light blue). Each IT-related goal contains a hyperlink, which takes you to tab 2 in the IT-
related goals hierarchy when you click on the selected goal.
 Hierarchy of COBIT Processes to Achieve IT and Business Goals
card Based on mapping in ISACA's COBIT process cabability assessment model

G)
l (ITR
e

l
G oa
Scor

G oa
es
ced

lated
rpris

Number of Number of
n
Bala

Enterprise IT-related
Ente

IT-re

COBIT Process Goals Goals

Financial 5 46
1. Stakeholder value of business investments 1 13
ITRG 01 Alignment of IT and business strategy 1
ITRG 03 Commitment of executive management for making IT-related decisions 1
ITRG 05 Realised benefits from IT-enabled investments and services portfolio 1
ITRG 06 Transparency of IT costs, benefits and risk 1
ITRG 07 Delivery of IT services in line with business requirements 1
ITRG 08 Adequate use of applications, information and technology solutions 1
ITRG 09 IT agility 1
ITRG 11 Optimisation of IT assets, resources and capabilities 1
ITRG 12 Enablement and support of business processes by integrating applications and
technology into business processes
1
ITRG 13 Delivery of programmes delivering benefits, on time, on budget, and meeting
requirements and quality standards 1
ITRG 14 Availability of reliable and useful information for decision making
1
ITRG 16 Competent and motivated business and IT personnel 1
ITRG 17 Knowledge, expertise and initiatives for business innovation 1
2. Portfolio of competitive products and services 1 12
ITRG 01 Alignment of IT and business strategy 1
ITRG 03 Commitment of executive management for making IT-related decisions 1
ITRG 05 Realised benefits from IT-enabled investments and services portfolio 1
ITRG 07 Delivery of IT services in line with business requirements 1
ITRG 08 Adequate use of applications, information and technology solutions 1
ITRG 09 IT agility 1
ITRG 11 Optimisation of IT assets, resources and capabilities 1
 ITRG 12 Enablement and support of business processes by integrating applications and
technology into business processes 1
ITRG 13 Delivery of programmes delivering benefits, on time, on budget, and meeting
requirements and quality standards 1
ITRG 14 Availability of reliable and useful information for decision making
1
ITRG 16 Competent and motivated business and IT personnel
1
ITRG 17 Knowledge, expertise and initiatives for business innovation
1
3. Managed business risk (safeguarding of assets) 1 14
ITRG 01 Alignment of IT and business strategy 1
ITRG 02 IT compliance and support for business compliance with external laws and
regulations 1
ITRG 03 Commitment of executive management for making IT-related decisions 1
ITRG 04 Managed IT-related business risk 1
ITRG 06 Transparency of IT costs, benefits and risk 1
ITRG 07 Delivery of IT services in line with business requirements 1
ITRG 08 Adequate use of applications, information and technology solutions 1
ITRG 09 IT agility 1
ITRG 10 Security of information, processing infrastructure and applications 1
ITRG 12 Enablement and support of business processes by integrating applications and
technology into business processes 1
ITRG 13 Delivery of programmes delivering benefits, on time, on budget, and meeting
requirements and quality standards
1
ITRG 14 Availability of reliable and useful information for decision making
1
ITRG 15 IT compliance with internal policies
1
ITRG 16 Competent and motivated business and IT personnel 1
4. Compliance with external laws and regulations 1 6
ITRG 02 IT compliance and support for business compliance with external laws and
regulations 1
ITRG 04 Managed IT-related business risk 1
ITRG 07 Delivery of IT services in line with business requirements 1
ITRG 10 Security of information, processing infrastructure and applications 1
ITRG 14 Availability of reliable and useful information for decision making 1
ITRG 15 IT compliance with internal policies 1
5. Financial transparency 1 1
ITRG 06 Transparency of IT costs, benefits and risk 1
Customer 5 39
6. Customer-oriented service culture 1 9
ITRG 01 Alignment of IT and business strategy 1
ITRG 05 Realised benefits from IT-enabled investments and services portfolio 1
ITRG 07 Delivery of IT services in line with business requirements 1
ITRG 08 Adequate use of applications, information and technology solutions 1
ITRG 09 IT agility 1
ITRG 12 Enablement and support of business processes by integrating applications and
technology into business processes 1
ITRG 13 Delivery of programmes delivering benefits, on time, on budget, and meeting
requirements and quality standards 1
ITRG 16 Competent and motivated business and IT personnel 1
ITRG 17 Knowledge, expertise and initiatives for business innovation 1
7. Business service continuity and availability 1 4
ITRG 01 Alignment of IT and business strategy 1
ITRG 04 Managed IT-related business risk 1
ITRG 07 Delivery of IT services in line with business requirements 1
ITRG 08 Adequate use of applications, information and technology solutions 1
ITRG 10 Security of information, processing infrastructure and applications 1
ITRG 14 Availability of reliable and useful information for decision making 1
8. Agile responses to a changing business environment 1 10
ITRG 01 Alignment of IT and business strategy 1
ITRG 03 Commitment of executive management for making IT-related decisions 1
ITRG 04 Managed IT-related business risk 1
ITRG 05 Realised benefits from IT-enabled investments and services portfolio 1
ITRG 07 Delivery of IT services in line with business requirements 1
ITRG 09 IT agility 1
ITRG 11 Optimisation of IT assets, resources and capabilities 1
ITRG 12 Enablement and support of business processes by integrating applications and
technology into business processes 1
ITRG 16 Competent and motivated business and IT personnel 1
ITRG 17 Knowledge, expertise and initiatives for business innovation 1
9. Information-based strategic decision making 1 7
ITRG 01 Alignment of IT and business strategy 1
ITRG 03 Commitment of executive management for making IT-related decisions 1
ITRG 06 Transparency of IT costs, benefits and risk 1
ITRG 07 Delivery of IT services in line with business requirements 1
ITRG 08 Adequate use of applications, information and technology solutions 1
ITRG 14 Availability of reliable and useful information for decision making 1
ITRG 17 Knowledge, expertise and initiatives for business innovation 1
 10. Optimisation of service delivery costs 1 8
ITRG 01 Alignment of IT and business strategy 1
ITRG 04 Managed IT-related business risk 1
ITRG 05 Realised benefits from IT-enabled investments and services portfolio 1
ITRG 06 Transparency of IT costs, benefits and risk 1
ITRG 08 Adequate use of applications, information and technology solutions 1
ITRG 11 Optimisation of IT assets, resources and capabilities 1
ITRG 12 Enablement and support of business processes by integrating applications and
technology into business processes 1
ITRG 13 Delivery of programmes delivering benefits, on time, on budget, and meeting
requirements and quality standards 1
Internal 5 31
11. Optimisation of business process functionality 1 10
ITRG 01 Alignment of IT and business strategy 1
ITRG 03 Commitment of executive management for making IT-related decisions 1
ITRG 05 Realised benefits from IT-enabled investments and services portfolio 1
ITRG 07 Delivery of IT services in line with business requirements 1
ITRG 08 Adequate use of applications, information and technology solutions 1
ITRG 09 IT agility 1
ITRG 11 Optimisation of IT assets, resources and capabilities 1
ITRG 12 Enablement and support of business processes by integrating applications and
technology into business processes 1
ITRG 14 Availability of reliable and useful information for decision making 1
ITRG 17 Knowledge, expertise and initiatives for business innovation 1
12. Optimisation of business process costs 1 3
ITRG 01 Alignment of IT and business strategy 1
ITRG 05 Realised benefits from IT-enabled investments and services portfolio 1
ITRG 06 Transparency of IT costs, benefits and risk 1
ITRG 07 Delivery of IT services in line with business requirements 1
ITRG 08 Adequate use of applications, information and technology solutions 1
ITRG 11 Optimisation of IT assets, resources and capabilities 1
ITRG 12 Enablement and support of business processes by integrating applications and
technology into business processes 1
ITRG 13 Delivery of programmes delivering benefits, on time, on budget, and meeting
requirements and quality standards 1
13. Managed business change programmes 1 5
ITRG 01 Alignment of IT and business strategy 1
ITRG 03 Commitment of executive management for making IT-related decisions 1
ITRG 04 Managed IT-related business risk 1
 ITRG 07 Delivery of IT services in line with business requirements 1
ITRG 09 IT agility 1
ITRG 11 Optimisation of IT assets, resources and capabilities 1
ITRG 12 Enablement and support of business processes by integrating applications and
technology into business processes 1
ITRG 13 Delivery of programmes delivering benefits, on time, on budget, and meeting
requirements and quality standards 1
ITRG 17 Knowledge, expertise and initiatives for business innovation 1
14. Operational and staff productivity 1 4
ITRG 05 Realised benefits from IT-enabled investments and services portfolio 1
ITRG 08 Adequate use of applications, information and technology solutions 1
ITRG 09 IT agility 1
ITRG 11 Optimisation of IT assets, resources and capabilities 1
ITRG 12 Enablement and support of business processes by integrating applications and
technology into business processes 1
ITRG 16 Competent and motivated business and IT personnel 1
15. Compliance with internal policies 1 2
ITRG 02 IT compliance and support for business compliance with external laws and
regulations 1
ITRG 04 Managed IT-related business risk 1
ITRG 10 Security of information, processing infrastructure and applications 1
ITRG 15 IT compliance with internal policies 1
Learning 2 15
16. Skilled and motivated people 1 6
ITRG 01 Alignment of IT and business strategy 1
ITRG 03 Commitment of executive management for making IT-related decisions 1
ITRG 04 Managed IT-related business risk 1
ITRG 07 Delivery of IT services in line with business requirements 1
ITRG 08 Adequate use of applications, information and technology solutions 1
ITRG 09 IT agility 1
ITRG 16 Competent and motivated business and IT personnel 1
ITRG 17 Knowledge, expertise and initiatives for business innovation 1
17. Product and business innovation culture 1 8
ITRG 01 Alignment of IT and business strategy 1
ITRG 03 Commitment of executive management for making IT-related decisions 1
ITRG 05 Realised benefits from IT-enabled investments and services portfolio 1
ITRG 07 Delivery of IT services in line with business requirements 1
ITRG 08 Adequate use of applications, information and technology solutions 1
ITRG 09 IT agility 1
ITRG 11 Optimisation of IT assets, resources and capabilities 1
ITRG 12 Enablement and support of business processes by integrating applications and
technology into business processes 1
ITRG 16 Competent and motivated business and IT personnel 1
ITRG 17 Knowledge, expertise and initiatives for business innovation 1
 Hierarchy of COBIT Processes to Achieve IT-related and Enterprise Goals
Based on mapping in ISACA's COBIT 5: Enabling Processes, Appendix C

Number of
Goa ed

Primary and Related

COBIT Processes
ls
t

Secondary
rela
IT-

COBIT
Processes
ITRG 01 Alignment of IT and business strategy 23
EDM01 Ensure Governance Framework Setting and Maintenance P
EDM02 Ensure Benefits Delivery P
EDM03 Ensure Risk Optimisation S
EDM04 Ensure Resource Optimisation S
EDM05 Ensure Stakeholder Transparency S
APO01 Manage the IT Management Framework P
APO02 Manage Strategy P
APO03 Manage Enterprise Architecture P
APO04 Manage Innovation S
APO05 Manage Portfolio P
APO06 Manage Budget and Costs S
APO07 Manage Human Resources P
APO08 Manage Relationships P
APO09 Manage Service Agreements S
APO11 Manage Quality S
BAI01 Manage Programmes and Projects P
BAI02 Manage Requirements Definition P
BAI03 Manage Solutions Identification and Build S
BAI05 Manage Organisational Change Enablement S
BAI08 Manage Knowledge S
DSS04 Manage Continuity S
DSS05 Manage Security Services S
MEA01 Monitor, Evaluate and Assess Performance and Conformance S
ITRG 02 IT compliance and support for business compliance with external laws and 20
regulations
EDM01 Ensure Governance Framework setting and Maintenance S
EDM03 Ensure Risk Optimisation S
EDM05 Ensure Stakeholder Transparency S
APO01 Manage the IT Management Framework P
APO07 Manage Human Resources S
APO10 Manage Supplies S
APO11 Manage Quality S
APO12 Manage Risk P
APO13 Manage Security P
BAI02 Manage Requirements Definition S
BAI09 Manage Assets S
BAI10 Manage Configuration P
DSS01 Manage Operations S
DSS03 Manage Problems S
DSS04 Manage Continuity S
DSS05 Manage Security Services P
DSS06 Manage Business Process Controls S
MEA01 Monitor, Evaluate and Assess Performance and Conformance S
MEA02 Monitor, Evaluate and Assess the System of Internal Control P
MEA03 Monitor, Evaluate and Assess Compliance with External Requirements P
ITRG 03 Commitment of executive management for making IT-related decisions 17
EDM01 Ensure Governance Framework Setting and Maintenance P
EDM02 Ensure Benefits Delivery S
EDM03 Ensure Risk Optimisation S
EDM04 Ensure Resource Optimisation S
EDM05 Ensure Stakeholder Transparency P
APO01 Manage the IT Management Framework S
APO02 Manage Strategy S
APO03 Manage Enterprise Architecture S
APO05 Manage Portfolio S
APO06 Manage Budget and Costs S
APO07 Manage Human Resources S
APO08 Manage Relationships S
BAI01 Manage Programmes and Projects S
BAI02 Manage Requirements Definition S
BAI05 Manage Organisational Change Enablement S
BAI06 Manage Changes S
MEA01 Monitor, Evaluate and Assess Performance and Conformance S
ITRG 04 Managed IT-related business risk 33
EDM01 Ensure Governance Framework Setting and Maintenance S
EDM03 Ensure Risk Optimisation P
EDM04 Ensure Resource Optimisation S
APO01 Manage the IT Management Framework S
APO02 Manage Strategy S
APO03 Manage Enterprise Architecture S
APO04 Manage Innovation S
APO05 Manage Portfolio S
APO06 Manage Budget and Costs S
APO07 Manage Human Resources S
APO08 Manage Relationships S
APO09 Manage Service Agreements S
APO10 Manage Supplies P
APO11 Manage Quality S
APO12 Manage Risk P
APO13 Manage Security P
BAI01 Manage Programmes and Projects P
BAI02 Manage Requirements Definition S
BAI03 Manage Solutions Identification and Build S
BAI04 Manage Availability and Capacity S
BAI06 Manage Changes P
BAI07 Manage Change Acceptance and Transitioning S
BAI09 Manage Assets S
BAI10 Manage Configuration S
DSS01 Manage Operations P
DSS02 Manage Service Requests and Incidents P
DSS03 Manage Problems P
DSS04 Manage Continuity P
DSS05 Manage Security Services P
DSS06 Manage Business Process Controls P
MEA01 Monitor, Evaluate and Assess Performance and Conformance P
MEA02 Monitor, Evaluate and Assess the System of Internal Control P
MEA03 Monitor, Evaluate and Assess Compliance with External Requirements P
ITRG 05 Realised benefits from IT-enabled investments and services portfolio 25
EDM01 Ensure Governance Framework Setting and Maintenance S
EDM02 Ensure Benefits Delivery P
EDM04 Ensure Resource Optimisation S
APO02 Manage Strategy S
APO03 Manage Enterprise Architecture S
APO04 Manage Innovation P
APO05 Manage Portfolio P
APO06 Manage Budget and Costs P
APO08 Manage Relationships S
APO09 Manage Service Agreements S
APO10 Manage Supplies S
APO11 Manage Quality P
BAI01 Manage Programmes and Projects P
BAI02 Manage Requirements Definition S
BAI03 Manage Solutions Identification and Build S
BAI04 Manage Availability and Capacity S
BAI05 Manage Organisational Change Enablement S
BAI06 Manage Changes S
BAI07 Manage Change Acceptance and Transitioning S
BAI08 Manage Knowledge S
DSS01 Manage Operations S
DSS03 Manage Problems S
DSS04 Manage Continuity S
MEA01 Monitor, Evaluate and Assess Performance and Conformance S
MEA03 Monitor, Evaluate and Assess Compliance with External Requirements S
ITRG 06 Transparency of IT costs, benefits and risk 18
EDM01 Ensure Governance Framework Setting and Maintenance S
EDM02 Ensure Benefits Delivery P
EDM03 Ensure Risk Optimisation P
EDM04 Ensure Resource Optimisation S
EDM05 Ensure Stakeholder Transparency P
APO03 Manage Enterprise Architecture S
APO05 Manage Portfolio S
APO06 Manage Budget and Costs P
APO08 Manage Relationships S
APO09 Manage Service Agreements S
APO10 Manage Supplies S
APO12 Manage Risk P
APO13 Manage Security P
BAI01 Manage Programmes and Projects S
BAI09 Manage Assets P
BAI10 Manage Configuration S
MEA01 Monitor, Evaluate and Assess Performance and Conformance S
MEA02 Monitor, Evaluate and Assess the System of Internal Control S
ITRG 07 Delivery of IT services in line with business requirements 35
EDM01 Ensure Governance Framework Setting and Maintenance P
EDM02 Ensure Benefits Delivery P
EDM03 Ensure Risk Optimisation S
EDM04 Ensure Resource Optimisation S
EDM05 Ensure Stakeholder Transparency P
APO01 Manage the IT Management Framework S
APO02 Manage Strategy P
APO03 Manage Enterprise Architecture S
APO05 Manage Portfolio S
APO06 Manage Budget and Costs S
APO07 Manage Human Resources S
APO08 Manage Relationships P
APO09 Manage Service Agreements P
APO10 Manage Supplies P
APO11 Manage Quality P
APO12 Manage Risk S
APO13 Manage Security S
BAI01 Manage Programmes and Projects S
BAI02 Manage Requirements Definition P
BAI03 Manage Solutions Identification and Build P
BAI04 Manage Availability and Capacity P
BAI05 Manage Organisational Change Enablement S
BAI06 Manage Changes P
BAI07 Manage Change Acceptance and Transitioning S
BAI08 Manage Knowledge S
BAI09 Manage Assets S
DSS01 Manage Operations P
DSS02 Manage Service Requests and Incidents P
DSS03 Manage Problems P
DSS04 Manage Continuity P
DSS05 Manage Security Services S
DSS06 Manage Business Process Controls P
MEA01 Monitor, Evaluate and Assess Performance and Conformance P
MEA02 Monitor, Evaluate and Assess the System of Internal Control S
MEA03 Monitor, Evaluate and Assess Compliance with External Requirements S
ITRG 08 Adequate use of applications, information and technology solutions 31
EDM02 Ensure Benefits Delivery S
EDM03 Ensure Risk Optimisation S
EDM04 Ensure Resource Optimisation S
APO02 Manage Strategy S
APO03 Manage Enterprise Architecture S
APO04 Manage Innovation P
APO05 Manage Portfolio S
APO06 Manage Budget and Costs S
APO08 Manage Relationships S
APO09 Manage Service Agreements S
APO10 Manage Supplies S
APO11 Manage Quality S
APO12 Manage Risk S
APO13 Manage Security S
BAI01 Manage Programmes and Projects S
BAI02 Manage Requirements Definition S
BAI03 Manage Solutions Identification and Build S
BAI04 Manage Availability and Capacity S
BAI05 Manage Organisational Change Enablement P
BAI06 Manage Changes S
BAI07 Manage Change Acceptance and Transitioning P
BAI08 Manage Knowledge S
BAI10 Manage Configuration S
DSS01 Manage Operations S
DSS02 Manage Service Requests and Incidents S
DSS03 Manage Problems S
DSS04 Manage Continuity S
DSS05 Manage Security Services S
DSS06 Manage Business Process Controls S
MEA01 Monitor, Evaluate and Assess Performance and conformance S
MEA02 Monitor, Evaluate and Assess the System of Internal Control S
ITRG 09 IT agility 24
EDM01 Ensure Governance Framework Setting and Maintenance S
EDM04 Ensure Resource Optimisation P
APO01 Manage the IT Management Framework P
APO02 Manage Strategy S
APO03 Manage Enterprise Architecture P
APO04 Manage Innovation P
APO05 Manage Portfolio S
APO07 Manage Human Resources S
APO09 Manage Service Agreements S
APO10 Manage Supplies P
APO11 Manage Quality S
APO12 Manage Risk S
BAI02 Manage Requirements Definition S
BAI04 Manage Availability and Capacity S
BAI05 Manage Organisational Change Enablement S
BAI06 Manage Changes S
BAI07 Manage Change Acceptance and Transitioning S
BAI08 Manage Knowledge P
BAI09 Manage Assets S
BAI10 Manage Configuration S
DSS01 Manage Operations S
DSS03 Manage Problems S
DSS04 Manage Continuity S
MEA01 Monitor, Evaluate and Assess Performance and Conformance S
ITRG 10 Security of information, processing infrastructure and applications 21
EDM01 Ensure Governance Framework Setting and Maintenance S
EDM03 Ensure Risk Optimisation P
APO01 Manage the IT Management Framework S
APO03 Manage Enterprise Architecture S
APO07 Manage Human Resources S
APO09 Manage Service Agreements S
APO10 Manage Supplies S
APO12 Manage Risk P
APO13 Manage Security P
BAI02 Manage Requirements Definition S
BAI06 Manage Changes P
BAI08 Manage Knowledge S
BAI09 Manage Assets S
BAI10 Manage Configuration S
DSS01 Manage Operations S
DSS02 Manage Service Requests and Incidents S
DSS04 Manage Continuity S
DSS06 Manage Business Process Controls S
MEA01 Monitor, Evaluate and Assess Performance and Conformance S
MEA02 Monitor, Evaluate and Assess the System of Internal Control S
MEA03 Monitor, Evaluate and Assess Compliance with External Requirements S
ITRG 11 Optimisation of IT assets, resources and capabilities 29
EDM01 Ensure Governance Framework setting and Maintenance S
EDM02 Ensure Benefits Delivery S
EDM04 Ensure Resource Optimisation P
APO01 Manage the IT Management Framework P
APO02 Manage Strategy S
APO03 Manage Enterprise Architecture P
APO04 Manage Innovation P
APO05 Manage Portfolio S
APO06 Manage Budget and Costs S
APO07 Manage Human Resources P
APO08 Manage Relationships S
APO09 Manage Service Agreements S
APO10 Manage Supplies S
APO11 Manage Quality S
BAI01 Manage Programmes and Projects S
BAI02 Manage Requirements Definition S
BAI03 Manage Solutions Identification and Build S
BAI04 Manage Availability and Capacity P
BAI05 Manage Organisational Change Enablement S
BAI06 Manage Changes S
BAI08 Manage Knowledge S
BAI09 Manage Assets P
BAI10 Manage Configuration P
DSS01 Manage Operations P
DSS03 Manage Problems P
DSS04 Manage Continuity S
DSS05 Manage Security Services S
DSS06 Manage Business Process Controls S
MEA01 Monitor, Evaluate and Assess Performance and Conformance P
ITRG 12 Enablement and support of business processes by integrating applications and 16
technology into business processes
EDM01 Ensure Governance Framework Setting and Maintenance S
EDM02 Ensure Benefits Delivery S
APO01 Manage the IT Management Framework S
APO02 Manage Strategy S
APO03 Manage Enterprise Architecture S
APO04 Manage Innovation S
APO08 Manage Relationships P
BAI02 Manage Requirements Definition P
BAI03 Manage Solutions Identification and Build S
BAI05 Manage Organisational Change Enablement S
BAI06 Manage Changes S
BAI07 Manage Change Acceptance and Transitioning P
DSS03 Manage Problems S
DSS04 Manage Continuity S
DSS05 Manage Security Services S
DSS06 Manage Business Process Controls S
ITRG 13 Delivery of programmes delivering benefits, on time, on budget, and meeting 23
requirements and quality standards
EDM01 Ensure Governance Framework setting and Maintenance S
EDM02 Ensure Benefits Delivery S
EDM03 Ensure Risk Optimisation S
EDM04 Ensure Resource Optimisation S
EDM05 Ensure Stakeholder Transparency S
APO01 Manage the IT Management Framework S
APO02 Manage Strategy S
APO05 Manage Portfolio P
APO06 Manage Budget and Costs S
APO07 Manage Human Resources P
APO08 Manage Relationships S
APO09 Manage Service Agreements S
APO10 Manage Supplies S
APO11 Manage Quality P
APO12 Manage Risk P
BAI01 Manage Programmes and Projects P
BAI02 Manage Requirements Definition S
BAI03 Manage Solutions Identification and Build S
BAI04 Manage Availability and Capacity S
BAI05 Manage Organisational Change Enablement P
BAI06 Manage Changes S
BAI07 Manage Change Acceptance and Transitioning S
MEA01 Monitor, Evaluate and Assess Performance and Conformance S
ITRG 14 Availability of reliable and useful information for decision making 29
EDM01 Ensure Governance Framework Setting and Maintenance S
EDM02 Ensure Benefits Delivery S
EDM03 Ensure Risk Optimisation S
EDM05 Ensure Stakeholder Transparency S
APO01 Manage the IT Management Framework S
APO02 Manage Strategy S
APO03 Manage Enterprise Architecture S
APO04 Manage Innovation S
APO09 Manage Service Agreements P
APO10 Manage Supplies S
APO11 Manage Quality S
APO12 Manage Risk S
APO13 Manage Security P
BAI02 Manage Requirements Definition S
BAI03 Manage Solutions Identification and Build S
BAI04 Manage Availability and Capacity P
BAI06 Manage Changes S
BAI07 Manage Change Acceptance and Transitioning S
BAI08 Manage Knowledge S
BAI09 Manage Assets S
BAI10 Manage Configuration P
DSS01 Manage Operations S
DSS02 Manage Service Requests and Incidents S
DSS03 Manage Problems P
DSS04 Manage Continuity P
DSS05 Manage Security Services S
DSS06 Manage Business Process Controls S
MEA01 Monitor, Evaluate and Assess Performance and Conformance S
MEA02 Monitor, Evaluate and Assess the System of Internal Control S
ITRG 15 IT compliance with internal policies 24
EDM01 Ensure Governance Framework Setting and Maintenance S
EDM03 Ensure Risk Optimisation P
EDM05 Ensure Stakeholder Transparency S
APO01 Manage the IT Management Framework P
APO02 Manage Strategy S
APO07 Manage Human Resources S
APO08 Manage Relationships S
APO09 Manage Service Agreements S
APO10 Manage Supplies S
APO11 Manage Quality S
APO12 Manage Risk S
BAI06 Manage Changes S
BAI07 Manage Change Acceptance and Transitioning S
BAI09 Manage Assets S
BAI10 Manage Configuration S
DSS01 Manage Operations S
DSS02 Manage Service Requests and Incidents S
DSS03 Manage Problems S
DSS04 Manage Continuity S
DSS05 Manage Security Services S
DSS06 Manage Business Process Controls S
MEA01 Monitor, Evaluate and Assess Performance and Conformance P
MEA02 Monitor, Evaluate and Assess the System of Internal Control P
MEA03 Monitor, Evaluate and Assess Compliance with External Requirements S
ITRG 16 Competent and motivated business and IT personnel 16
EDM01 Ensure Governance Framework Setting and Maintenance S
EDM02 Ensure Benefits Delivery S
EDM03 Ensure Risk Optimisation S
EDM04 Ensure Resource Optimisation P
APO01 Manage the IT Management Framework P
APO02 Manage Strategy S
APO07 Manage Human Resources P
APO08 Manage Relationships S
APO11 Manage Quality S
APO12 Manage Risk S
BAI01 Manage Programmes and Projects S
BAI08 Manage Knowledge S
DSS01 Manage Operations S
DSS04 Manage Continuity S
DSS06 Manage Business Process Controls S
MEA01 Monitor, Evaluate and Assess Performance and Conformance S
ITRG 17 Knowledge, expertise and initiatives for business innovation 31
EDM01 Ensure Governance Framework Setting and Maintenance S
EDM02 Ensure Benefits Delivery P
EDM03 Ensure Risk Optimisation S
EDM04 Ensure Resource Optimisation S
EDM05 Ensure Stakeholder Transparency S
APO01 Manage the IT Management Framework P
APO02 Manage Strategy P
APO03 Manage Enterprise Architecture S
APO04 Manage Innovation P
APO05 Manage Portfolio S
APO07 Manage Human Resources P
APO08 Manage Relationships P
APO10 Manage Supplies S
APO11 Manage Quality S
APO12 Manage Risk S
BAI01 Manage Programmes and Projects S
BAI02 Manage Requirements Definition S
BAI03 Manage Solutions Identification and Build S
BAI04 Manage Availability and Capacity S
BAI05 Manage Organisational Change Enablement P
BAI06 Manage Changes S
BAI07 Manage Change Acceptance and Transitioning S
BAI08 Manage Knowledge P
DSS01 Manage Operations S
DSS02 Manage Service Requests and Incidents S
DSS03 Manage Problems S
DSS04 Manage Continuity S
DSS06 Manage Business Process Controls S
MEA01 Monitor, Evaluate and Assess Performance and Conformance S
MEA02 Monitor, Evaluate and Assess the System of Internal Control S
MEA03 Monitor, Evaluate and Assess Compliance with External Requirements S
 COBIT 5 Processes
Importance = How important it is for the enterprise on a scale from 1 (not at all) to 5 (very)
Performance = How well it is done from 1 (do not know or badly) to 5 (very well)
Formality = Existence of a contract, an SLA or a clearly documented procedure (Yes, No or ?)
Audited = Yes, No or ?
Accountable = Name or ‘do not know’

Performance
Importance

Formality

Audited
Process ID Processes for Governance of Enterprise IT Who is accountable?

Evaluate, Direct and Monitor

EDM01 Ensure Governance Framework Setting and Maintenance
EDM02 Ensure Benefits Delivery
EDM03 Ensure Risk Optimisation
EDM04 Ensure Resource Optimisation
EDM05 Ensure Stakeholder Transparency
Align, Plan and Organise
APO01 Manage the IT Management Framework
APO02 Manage Strategy
APO03 Manage Enterprise Architecture
APO04 Manage Innovation
APO05 Manage Portfolio
APO06 Manage Budget and Costs
APO07 Manage Human Resources
APO08 Manage Relationships
APO09 Manage Service Agreements
APO10 Manage Suppliers
APO11 Manage Quality
APO12 Manage Risk
APO13 Manage Security
Build, Acquire and Implement
BAI01 Manage Programmes and Projects
BAI02 Manage Requirements Definition
BAI03 Manage Solutions Identification and Build
BAI04 Manage Availability and Capacity
BAI05 Manage Organisational Change Enablement
BAI06 Manage Changes
BAI07 Manage Change Acceptance and Transitioning
BAI08 Manage Knowledge
BAI09 Manage Assets
BAI10 Manage Configuration
Deliver, Service and Support
DSS01 Manage Operations
DSS02 Manage Service Requests and Incidents
DSS03 Manage Problems
DSS04 Manage Continuity
DSS05 Manage Security Services
DSS06 Manage Business Process Controls
Monitor, Evaluate and Assess
MEA01 Monitor, Evaluate and Assess Performance and Conformance
MEA02 Monitor, Evaluate and Assess the System of Internal Control
MEA03 Monitor, Evaluate and Assess Compliance with External Requirements