Daily KPIs:

Customer Visit Efficiency:

● Number of planned customer visits conducted by BDEs compared to
the daily target.
Customer Issues Resolved:
● Number of customer service issues addressed and resolved promptly
by the Area Manager.
Daily Lead Conversions:
● Number of lead conversions from free subscription mode to
subscription mode on a daily basis.
Training Session Effectiveness:
● Real-time assessment of BDEs' performance improvement during
training sessions.
Timeliness of Reporting:
● Timely submission of daily reports to the Regional Manager with
accurate and relevant information.

Weekly KPIs:

Customer Satisfaction Index:

● Average customer satisfaction scores from feedback obtained during
the week.
Weekly Sales Performance:
● Cumulative number of lead conversions achieved by BDEs during the
week.
Training Progress:
● Assessment of the cumulative improvement in BDEs' skills over the
week.
Team Coverage Efficiency:
● Percentage of optimal team coverage maintained during leaves
throughout the week.
Accuracy of Weekly Reports:
● Accuracy and completeness of weekly reports submitted for review.

Monthly KPIs:

Monthly Sales Targets Met:

● Achievement of monthly lead conversion targets for subscription
mode.
Overall Customer Satisfaction:
● Aggregated customer satisfaction scores for the entire month.
Cumulative Training Impact:
● Evaluation of the overall impact of training sessions on BDEs' skills
throughout the month.
Operational Efficiency:
● Measurement of the efficiency in managing leaves and maintaining
operational coverage for the month.
Monthly Feedback Relay:
 ● Compilation and relay of customer feedback to the technical team for
product improvement.

Customer Coordination Efficiency:

Daily Coordination Meetings:

● Number of coordination meetings held with BDEs to discuss daily work
plans and customer visits.
Weekly Leadership Discussions:
● Participation in discussions with leadership heads and relevant teams
to review performance and assess progress toward targets.
Timely Updates on Relevant Areas:
● Timely communication of updates on manpower requirements, team
development, new market expansion, and other relevant areas.

Sales Conversion Collaboration:

Monthly Conversion Rate:

● Conversion rate from free subscription mode to subscription mode
over the month.
Effective Coordination with MSME Owners:
● Success in facilitating MSME business owners' transition to
subscription mode through effective communication and support.