PEMA

1. Sales Department:
Sales Manager KRAs:- Revenue generation- Market share growth- Customer acquisition and
retention- Team management and development- Sales process optimization

Sales Manager KPIs:

- Total sales revenue- New customer acquisition rate- Customer retention rate- Average deal size-
Sales cycle length

Sales Representative KRAs:

- Meeting sales targets- Lead generation and conversion- Customer relationship management-
Product knowledge- Territory management

Sales Representative KPIs:

- Sales quota attainment- Number of qualified leads generated- Conversion rate (leads to customers)-
Average customer lifetime value- Customer satisfaction scores

2. Marketing Department:

Marketing Manager KRAs:

- Brand awareness and reputation- Lead generation and nurturing- Campaign effectiveness- Digital
marketing performance- Market research and analysis

Marketing Manager KPIs:

- Brand awareness and favorability scores- Website traffic and conversion rates- Cost per lead- Return
on Marketing Investment (ROMI)- Net Promoter Score (NPS)

Digital Marketing Specialist KRAs:

- Website optimization- Search Engine Optimization (SEO)- Social media management- Email
marketing campaigns- Analytics and reporting

Digital Marketing Specialist KPIs:

- Website bounce rate- Organic search rankings- Social media engagement rates- Email open and
click-through rates- Cost per acquisition (CPA)

3. Finance Department:

Financial Controller KRAs:

- Financial reporting and compliance- Budgeting and forecasting- Cash flow management

- Risk management- Process improvement

Financial Controller KPIs:

- Accuracy of financial reports- Variance between budgeted and actual expenses

- Cash flow forecast accuracy- Audit findings and recommendations- Process cycle times

Accounts Payable Specialist KRAs:

- Timely payment processing- Invoice accuracy and reconciliation- Vendor relationship management

- Compliance with policies and procedures- Cost optimization

Accounts Payable Specialist KPIs:

- Invoice processing time- Percentage of invoices paid on time- Number of vendor disputes

- Cost savings through negotiations- Compliance rate with policies

4. Manufacturing Industry:

Production Manager KRAs:- Production efficiency and output- Quality control- Cost control

- Safety and compliance- Continuous improvement

Production Manager KPIs:

- Cycle time- Defect rate- Capacity utilization- Cost per unit- Accident/incident rate

Quality Assurance Engineer KRAs:

- Product quality assurance- Inspections and testing- Process monitoring and control- Root cause
analysis

- Quality system documentation

Quality Assurance Engineer KPIs:

- First-pass yield- Defect detection rate- Process capability indices- Number of corrective actions
implemented- Compliance with quality standards

5. Healthcare Industry:

Nurse Manager KRAs:

- Patient care and satisfaction- Staff management and development- Compliance with regulations

- Resource management- Continuous quality improvement

Nurse Manager KPIs:

- Patient satisfaction scores- Staff turnover rate- Medication error rate- Bed occupancy rate

- Readmission rates

Physician KRAs:

- Patient outcomes and quality of care- Clinical expertise and knowledge- Patient satisfaction and
communication

- Efficiency and productivity- Continuing medical education

Physician KPIs:

- Patient mortality and morbidity rates- Adherence to clinical guidelines- Patient satisfaction scores

- Number of patients seen per day- Continuing education credits earned

1. Sales Department:

Sales Manager CSFs:

- Strong leadership and team management skills- Thorough knowledge of the company's
products/services and target market- Effective sales strategy and planning- Excellent negotiation and
closing skills- Ability to motivate and develop sales team

Sales Representative CSFs:

- Excellent communication and interpersonal skills- Strong product knowledge and industry
expertise- Effective time management and prioritization skills- Ability to build and maintain client
relationships- Persistence and resilience in the face of rejection

2. Marketing Department:

Marketing Manager CSFs:

- Deep understanding of target market and customer behavior- Ability to develop and execute
effective marketing strategies- Strong analytical and data-driven decision-making skills- Creativity and
innovation in marketing campaigns- Knowledge of digital marketing channels and technologies

Digital Marketing Specialist CSFs:

- Expertise in search engine optimization (SEO) and search engine marketing (SEM)- Proficiency in
social media marketing and content creation- Ability to analyze and interpret web analytics data-
Understanding of user experience (UX) and website design principles- Staying up-to-date with digital
marketing trends and best practices

3. Finance Department:

Financial Controller CSFs:

- Strong financial and accounting knowledge- Ability to interpret and analyze financial data- Expertise
in budgeting, forecasting, and risk management- Excellent communication and reporting skills-
Understanding of relevant laws, regulations, and compliance requirements

Accounts Payable Specialist CSFs:

- Attention to detail and accuracy- Ability to meet deadlines and prioritize tasks- Knowledge of
accounting software and systems- Strong organizational and time management skills- Effective
communication with vendors and internal stakeholders

4. Manufacturing Industry:

Production Manager CSFs:

- Expertise in lean manufacturing and continuous improvement methodologies- Ability to optimize

production processes and improve efficiency- Strong leadership and team management skills
- Knowledge of quality control and assurance processes- Understanding of health, safety, and
environmental regulations

Quality Assurance Engineer CSFs:

- Thorough understanding of quality standards and regulations- Ability to design and implement
quality control procedures- Strong analytical and problem-solving skills- Expertise in statistical
process control and data analysis- Knowledge of quality management systems and documentation

5. Healthcare Industry:

Nurse Manager CSFs:

- Strong leadership and team management skills- Excellent communication and interpersonal
abilities- Knowledge of patient care protocols and best practices- Ability to manage resources and
staffing effectively- Understanding of healthcare regulations and compliance requirements

Physician CSFs:

- Extensive medical knowledge and clinical expertise- Strong diagnostic and problem-solving skills-
Effective communication and bedside manner- Ability to stay up-to-date with medical advancements
and research- Time management and prioritization skills for patient care

KRAs for Shraddha, Design Manager at Aditya Birla Group

Here's a set of KRAs (Key Result Areas) for Shraddha, categorized into different aspects of her role

as Design Manager:

1. Design Quality and Innovation

 Increase user satisfaction with design by X% (measured through surveys, A/B testing).

 Develop and implement Y new design features that improve product functionality or

user experience.

 Reduce design revisions by Z% through improved communication and upfront

planning.

2. Team Management and Development

 Improve team productivity by Y% (measured by output per designer).

 Conduct X design workshops or training sessions for the team.

 Implement a performance management system for designers and conduct regular

reviews.

3. Project Management and Delivery

 Deliver all design projects on time and within budget in X% of cases.

  Improve design workflow efficiency by Y% (measured by lead time for projects).

 Maintain clear and consistent design documentation for all projects.

4. Alignment with Business Goals

 Ensure all design decisions are aligned with Aditya Birla Group's brand identity and

marketing goals.

 Develop design solutions that contribute to achieving specific business objectives

(e.g., increased sales, improved customer engagement).

 Track and report on the impact of design on key business metrics.

5. Industry Awareness and Knowledge Sharing

 Attend X industry conferences or workshops to stay updated on design trends and

technologies.

 Develop and share X design resources (e.g., style guides, best practices) within the

team and the broader organization.

 Contribute to the design community by participating in online forums or conferences.

Note:

 Replace X, Y, and Z with specific, measurable targets for Shraddha.

 These are just a sample set of KRAs, and the specific KRAs for Shraddha will depend on the

specific needs and priorities of the R&D department and Aditya Birla Group as a whole.

 It's important to involve Shraddha in the process of developing her KRAs to ensure they are

clear, achievable, and aligned with her goals and the organization's objectives.

Parnapriya, the HR Manager, can facilitate this process by:

 Discussing the R&D department's strategic goals with the Chief (R&D).

 Understanding Shraddha's skills, experience, and development areas.

 Working collaboratively with Shraddha and the Chief (R&D) to define measurable objectives.

By setting clear and well-defined KRAs, Parnapriya can help Shraddha be successful in her role as

Design Manager and contribute significantly to the success of the R&D department at Aditya Birla

Group.

KRAs for Meet, Branch Manager, Navi Mumbai Branch, Bank of Baroda
Here's a set of KRAs (Key Result Areas) for Meet, categorized into different aspects
of their role as Branch Manager:

1. Business Growth and Profitability

 Grow deposits in the branch by X% year-on-year.
 Increase customer base by Y% (measured by new account openings).
 Achieve Z% of sales targets for specific products (loans, credit cards,
etc.).
2. Customer Satisfaction and Service Quality
 Maintain a Customer Satisfaction Index (CSI) score above a target
threshold.
 Reduce customer complaints by W% compared to the previous year.
 Resolve customer issues promptly with a first resolution rate of X%.
3. Operational Efficiency and Risk Management
 Process loan applications within Y days on average.
 Minimize operational errors and ensure adherence to bank compliance
regulations.
 Maintain a Non-Performing Assets (NPA) ratio below a set target.
4. Team Management and Development
 Achieve a staff turnover rate below Z%.
 Conduct X training sessions for branch staff on new products and
procedures.
 Implement a performance management system for staff and conduct
regular reviews.
5. Market Reputation and Community Engagement
 Increase brand awareness of Bank of Baroda in the Navi Mumbai area by
participating in Y community events.
 Develop and maintain strong relationships with local businesses and
organizations.
 Achieve a target number of new leads generated through community
outreach.
Note:
 Replace X, Y, W, and Z with specific, measurable targets for Meet.
  These are just a sample set of KRAs, and the specific KRAs for Meet will
depend on the overall branch performance goals set by the Chief Regional
Manager and Bank of Baroda's broader strategic objectives.
 It's important to consider the specific needs and demographics of the Navi
Mumbai area when setting branch targets.

Anushka, the HR Manager, can facilitate the process of developing KRAs for Meet
by:

 Discussing the regional and bank-wide strategic goals with the Chief Regional
Manager.
 Understanding the current performance of the Navi Mumbai branch across
various metrics.
 Analyzing market trends and competitor activity in the Navi Mumbai area.
 Working collaboratively with Meet to define measurable objectives and identify
areas for improvement.

By setting clear and well-defined KRAs, Anushka can help Meet achieve success in
their role as Branch Manager and contribute to the overall growth and profitability of
the Navi Mumbai branch and Bank of Baroda.

KRAs for Yamini, Head Specialist (Cardiology), Apollo Hospital, Kolkata

Here's a set of KRAs (Key Result Areas) for Yamini, categorized into different
aspects of her role as Head Specialist (Cardiology):

1. Clinical Care and Patient Outcomes

 Achieve a patient satisfaction score above a target threshold (measured
through surveys).
 Reduce in-hospital mortality rate for cardiac patients by X%.
 Improve success rate of specific cardiac procedures (e.g., bypass surgery,
angioplasty) by Y%.
 Minimize hospital readmission rates for cardiac patients by Z%.
2. Expertise and Quality of Service
  Stay up-to-date on the latest advancements in cardiology by attending X
conferences or workshops per year.
 Publish at least Y research papers in peer-reviewed medical journals.
 Implement at least Z new evidence-based practices in cardiac care at Apollo
Hospital Kolkata.
 Maintain a high standard of clinical documentation and ensure accurate
medical coding.
3. Leadership and Team Management
 Effectively mentor and guide junior residents and fellows in cardiology.
 Foster a collaborative and supportive work environment within the cardiology
department.
 Contribute to the development of departmental protocols and guidelines.
 Participate in departmental quality improvement initiatives.
4. Communication and Collaboration
 Clearly communicate diagnoses, treatment plans, and prognoses to patients
and their families.
 Maintain effective communication and collaboration with referring physicians
and other specialists involved in patient care.
 Contribute to patient education programs related to cardiovascular health.
5. Professional Standing and Community Engagement
 Participate in X community outreach events per year to raise awareness
about heart disease prevention.
 Maintain active memberships in relevant professional organizations (e.g.,
Indian College of Cardiology).
 Take on leadership roles within professional organizations or committees (if
applicable).
Note:
 Replace X, Y, and Z with specific, measurable targets for Yamini.
 These are just a sample set of KRAs, and the specific KRAs for Yamini will
depend on the specific needs and priorities of the cardiology department,
Apollo Hospital Kolkata's overall goals, and the patient population they serve.
Utkarsh, the HR Manager, can facilitate the process of developing KRAs for Yamini
by:

 Discussing the department's goals and strategic objectives with the General
Manager (Medical Services).
 Understanding Yamini's areas of expertise and interests.
 Considering the patient demographics and healthcare needs of the Kolkata
area.
 Working collaboratively with Yamini to define measurable objectives and
identify areas for improvement.

By setting clear and well-defined KRAs, Utkarsh can help Yamini excel in her role as
Head Specialist (Cardiology), improve patient care outcomes, and contribute to the
overall success of the cardiology department at Apollo Hospital Kolkata.

Balanced Scorecards by Industry

Here are some examples of balanced scorecards for different industries, including all four
perspectives: financial, customer, internal business process, and learning and growth, with
objectives, measures, targets, and initiatives:
1. Manufacturing Sector

Perspective Objectives Measures Targets Initiatives

(2024)
Financial 1. Increase - Sales growth 10% - Develop new product lines
revenue <br> - Expand into new
markets
2. Improve - Profit margin 8% - Negotiate better supplier
profitability contracts <br> - Implement
cost-saving measures
3. Manage - Inventory turnover 5x - Optimize inventory
working capital ratio management <br> - Improve
effectively cash flow management
4. Increase - Return on equity 15% - Repurchase shares or pay
shareholder (ROE) dividends <br> - Invest in
value profitable growth initiatives
Customer 1. Enhance - Customer 90% - Deliver high-quality
customer satisfaction score products <br> - Provide
satisfaction excellent customer service
2. Increase - Customer retention 85% - Implement customer loyalty
 Perspective Objectives Measures Targets Initiatives
(2024)
customer rate programs <br> - Offer value-
retention added services
3. Improve - Defect rate 1% - Invest in quality control
product quality processes <br> - Implement
continuous improvement
initiatives
4. Reduce lead - Average order 5 days - Streamline production
times fulfillment time processes <br> - Improve
supply chain efficiency
Internal 1. Enhance - Manufacturing cycle 20 days - Implement lean
Business production time manufacturing principles
Process efficiency <br> - Automate production
processes
2. Reduce - Lost-time accident 0% - Implement safety training
safety incidents rate programs <br> - Maintain a
safe working environment
3. Improve - Number of new 3 - Invest in research and
innovation product launches development (R&D) <br> -
capabilities Foster a culture of
innovation
4. Increase - Percentage of 70% - Identify opportunities for
process automated tasks automation <br> -
automation Implement automation
technologies
Learning & 1. Develop a - Employee training 20 - Offer employee training
Growth skilled workforce hours per year and development programs
<br> - Attract and retain top
talent
2. Enhance - Employee 80% - Foster a positive work
employee engagement score environment <br> -
engagement Encourage employee
participation in decision-
making
3. Improve - Completion rate of 100% - Provide ongoing safety
employee safety safety training training <br> - Reinforce
awareness programs safety protocols
4. Promote - Employee 75% - Offer educational
continuous participation in resources and opportunities
learning learning and <br> - Encourage
development knowledge sharing within the
initiatives organization
2. Consulting Services

Perspective Objectives Measures Targets Initiatives

(2024)
Financial 1. Increase - Revenue 15% - Secure new client engagements
revenue growth <br> - Develop new service
Perspective Objectives Measures Targets Initiatives
(2024)
offerings
2. Improve - Net profit 10% - Streamline project delivery
profitability margin processes <br> - Manage project
costs effectively
3. Maintain - Days sales 30 days - Implement efficient billing
healthy cash outstanding practices <br> - Collect
flow (DSO) outstanding receivables promptly
4. Enhance - Earnings per $2.00 - Increase profitability and revenue
shareholder share (EPS) growth <br> - Repurchase shares
value or pay dividends
Customer 1. Enhance - Client 90% - Deliver high-quality project
client satisfaction score outcomes <br> - Exceed client
satisfaction expectations
2. Increase client - Client retention 85% - Build strong client relationships
retention rate <br> - Provide ongoing support
and value
3. Expand client - Number of new 15 - Develop targeted marketing
base clients campaigns <br> - Participate in
industry

Balanced Scorecard for the IT Industry

Perspective Objectives Measures Targets Initiatives

(2024)
Financial 1. Increase - IT service 12% - Develop new IT service
revenue revenue growth offerings (cloud, security)
<br> - Expand into new
markets
2. Improve - IT operating 15% - Optimize IT resource
profitability margin allocation <br> - Implement
cost-saving measures in IT
infrastructure
3. Manage IT - IT budget 5% - Improve IT budget
budget effectively variance forecasting <br> - Implement
IT cost control measures
4. Enhance - Return on IT 3x - Demonstrate the business
shareholder value investment value of IT projects <br> -
(ROITI) Invest in IT initiatives that
drive revenue growth
Customer 1. Enhance - Customer 95% - Provide reliable and efficient
customer satisfaction score IT services <br> - Respond
satisfaction with IT for IT services promptly to customer IT
Perspective Objectives Measures Targets Initiatives
(2024)
services support requests
2. Improve user - System uptime 99.5% - Invest in high-availability IT
experience with IT infrastructure <br> -
systems Proactively monitor and
maintain IT systems
3. Increase user - User adoption 80% - Provide comprehensive user
adoption of new rate for new IT training and support <br> -
technologies solutions Develop user-friendly IT
interfaces
4. Improve IT - Number of 0 critical - Implement robust
security posture security incidents incidents cybersecurity measures <br>
- Raise employee awareness
of cyber threats
Internal 1. Enhance IT - IT service desk 2 hours - Implement IT service
Business service delivery resolution time automation tools <br> -
Process efficiency Streamline IT service delivery
processes
2. Improve IT - Percentage of IT 90% - Implement robust project
project projects management methodologies
management completed on time <br> - Invest in project
effectiveness and budget management training for IT
staff
3. Increase IT - Network uptime 99.9% - Proactive maintenance of IT
infrastructure infrastructure <br> -
uptime Implement disaster recovery
plans
4. Enhance IT - Average number 20 - Provide ongoing training
staff skills and of IT training and development
knowledge hours per opportunities for IT staff <br>
employee - Encourage knowledge
sharing within the IT
department
Learning & 1. Foster a culture - Number of new 2 - Encourage employee
Growth of innovation in IT IT innovations participation in IT innovation
implemented initiatives <br> - Allocate
resources for IT research and
development
2. Stay up-to-date - Percentage of IT 70% - Provide opportunities for IT
with emerging staff with relevant staff to acquire new
technologies industry certifications <br> - Stay
certifications informed about industry
trends
3. Improve IT risk - Number of 10 - Implement a comprehensive
management identified and IT risk management
practices mitigated IT risks framework <br> - Conduct
regular IT risk assessments
4. Promote - Frequency of 4 projects - Establish clear
collaboration successful IT- communication channels
between IT and business between IT and other
other departments collaboration departments <br> - Foster a
 Perspective Objectives Measures Targets Initiatives
(2024)
projects culture of collaboration across
the organization

Balanced Scorecard for Sales Department

Perspective Objectives KRAs Targets Actual Rating Initiatives

(2024) Achieved
Financial 1. Increase Sales growth 10% 8% Achieved - Develop new
revenue Partially product lines or
services <br> -
Expand into new
markets
2. Improve Sales margin 8% 7.5% Achieved - Negotiate
profitability Partially better pricing
with suppliers
<br> - Implement
cost-saving
measures in
sales operations
3. Shorten Average deal 30 days 32 days Needs - Streamline the
sales cycle closure time Improvement sales process
time <br> - Improve
lead generation
and qualification
4. Increase Average $5,000 $4,800 Needs - Implement
customer revenue per Improvement customer loyalty
lifetime value customer programs <br> -
(ARPC) Offer upselling
and cross-selling
opportunities
Customer 1. Enhance Customer 90% 88% Achieved - Provide
customer satisfaction Partially exceptional
satisfaction score customer service
<br> - Deliver
high-quality
products or
services
2. Increase Customer 85% 82% Achieved - Build strong
customer retention rate Partially customer
retention relationships
<br> - Offer
Perspective Objectives KRAs Targets Actual Rating Initiatives
(2024) Achieved
ongoing support
and value-added
services
3. Expand Number of new 15 12 Needs - Develop
customer customers Improvement targeted
base acquired marketing
campaigns <br>
- Participate in
industry events
and trade shows
4. Improve Proposal win 70% 65% Needs - Develop
win rate on rate Improvement compelling and
proposals competitive
proposals <br> -
Strengthen sales
team
presentation
skills
Internal 1. Enhance Sales quota 90% 85% Achieved - Implement
Business sales team attainment rate Partially effective sales
Process effectiveness training
programs <br> -
Provide ongoing
coaching and
mentoring for
sales reps
2. Improve Sales pipeline 20% 18% Needs - Implement a
sales pipeline conversion rate Improvement robust sales
management pipeline
management
tool <br> -
Develop clear
qualification
criteria for sales
leads
3. Increase Percentage of 60% 55% Needs - Invest in sales
sales force sales activities Improvement automation
automation automated technology <br>
(e.g., reporting, - Integrate CRM
email outreach) system with
marketing and
customer service
4. Improve Sales forecast +/- 5% +/- 7% Needs - Implement
sales accuracy Improvement data-driven sales
forecasting forecasting
accuracy methods <br> -
Regularly review
and adjust sales
forecasts
Learning & 1. Develop a Average 20 18 Needs - Offer training
Growth highly skilled number of Improvement programs on
Perspective Objectives KRAs Targets Actual Rating Initiatives
(2024) Achieved
sales force training hours product
per sales rep knowledge,
sales
techniques, and
negotiation
2. Enhance Employee 80% 78% Achieved - Implement a
sales team engagement Partially competitive
motivation score for sales compensation
reps and incentive
plan <br> -
Recognize and
reward top
performers
3. Foster a Number of new 2 1 Needs - Stay up-to-date
culture of sales Improvement with industry
continuous methodologies trends and best
learning or tools practices <br> -
adopted Encourage
knowledge
sharing among
sales team
members
4. Improve Frequency of 2 1 project Needs - Establish clear
sales team successful projects per Improvement communication
collaboration cross- per quarter channels with
with other departmental quarter marketing,
departments sales customer
collaborations service, and
product
development
teams
Notes:
 KRAs (Key Result Areas) are specific, measurable results that contribute to achieving
the objectives.
 The "Actual Achieved" column shows the progress made towards the targets.
 The "Rating" column provides a judgment on whether the target was achieved
(Achieved), partially achieved (Partially Achieved), or not achieved (Needs
Improvement).
 This is just an example, and the specific KRAs, targets, and ratings will vary
depending on the specific sales department and its goals.

Balanced Scorecard for HR Manager - Recruitment

Perspective Objectives KRAs Targets Actual Rating Initiatives
(2024) Achieved
Financial 1. Reduce Cost-per-hire $5,000 $5,200 Needs - Implement
cost-per-hire Improvement efficient
recruitment
strategies (e.g.,
job boards,
employee
referrals) <br> -
Negotiate lower
recruitment
agency fees (if
applicable)
2. Improve ROI for 3:1 2.5:1 Needs - Track and
return on recruitment Improvement measure
investment spend recruitment
(ROI) for campaign
recruitment effectiveness
initiatives <br> - Allocate
resources
towards high-ROI
recruitment
channels
Customer 1. Enhance Candidate 90% 88% Achieved - Streamline the
candidate satisfaction Partially application
experience score process <br> -
Provide timely
communication
with candidates
2. Increase New hire 85% 82% Needs - Implement a
quality of hire retention rate Improvement structured
after 1 year interview process
<br> - Conduct
pre-employment
assessments
Internal 1. Shorten Average time to 30 35 days Needs - Improve job
Business time-to-hire fill open days Improvement posting
Process positions turnaround time
<br> - Develop a
talent pool of
qualified
candidates
2. Increase Number of 10 8 Needs - Invest in
efficiency of applications Improvement recruitment
recruitment screened per automation tools
process recruiter per <br> -
day Standardize
recruitment
workflows
Perspective Objectives KRAs Targets Actual Rating Initiatives
(2024) Achieved
3. Improve Social media 20% 15% Needs - Develop a
employer engagement Improvement strong employer
branding with brand strategy
recruitment <br> - Utilize
posts social media
platforms for
employer
branding
initiatives
Learning & 1. Enhance Average 15 12 Needs - Provide training
Growth recruiter skills number of Improvement on recruitment
and training hours best practices
knowledge per recruiter <br> - Encourage
participation in
industry
conferences and
workshops
2. Stay up-to- Number of new 1 0 Needs - Conduct
date with recruitment Improvement research on
recruitment technologies or emerging
trends methodologies recruitment
implemented trends <br> -
Pilot new
recruitment
technologies
3. Foster Frequency of 2 per 1 per Needs - Establish clear
collaboration meetings with month month Improvement communication
with hiring hiring channels with
managers managers to hiring managers
discuss <br> - Proactively
recruitment engage hiring
needs managers in the
recruitment
process
Balanced Scorecard for Operations Manager

Perspective Objectives KRAs Targets Actual Rating Initiatives

(2024) Achieved
Financial 1. Reduce Cost per unit $10 $10.50 Needs - Implement cost-
production produced Improvement saving measures
costs in production
processes <br> -
Negotiate better
pricing with
suppliers
2. Increase Overall 85% 82% Needs - Implement lean
Perspective Objectives KRAs Targets Actual Rating Initiatives
(2024) Achieved
operational equipment Improvement manufacturing
efficiency effectiveness principles <br> -
(OEE) Improve
preventive
maintenance
practices
Customer 1. Enhance On-time 98% 97% Achieved - Improve
on-time delivery rate Partially production
delivery planning and
performance scheduling <br> -
Address supply
chain disruptions
proactively
2. Improve Customer 1% 1.2% Needs - Implement
product defect rate Improvement rigorous quality
quality control
procedures <br> -
Invest in
employee training
on quality
standards
Internal 1. Reduce Average order 5 days 6 days Needs - Streamline
Business lead times fulfillment time Improvement production
Process processes <br> -
Improve inventory
management
2. Enhance Lost-time 0% 0% Achieved - Implement
safety in the accident rate robust safety
workplace programs <br> -
Promote a culture
of safety
awareness
3. Improve Average 80% 78% Needs - Implement
capacity machine Improvement production
utilization utilization rate scheduling
optimization tools
<br> - Address
production
bottlenecks
Learning & 1. Develop a Average 20 18 Needs - Offer training
Growth skilled number of Improvement programs on new
workforce training hours technologies and
per employee processes <br> -
Encourage skill
development and
continuous
learning
2. Enhance
employee