(Affiliated to

MD University Rohtak)
 TRAINING REPORT
ON
STRESS MANAGEMENT AT OLYMPIAN ELEVATORS
(2018-2019)

Submitted To: Submitted By:

Controller of Examination Name- Himanshi Tayal

MDU Rohtak B.Com (Hons) 3rd Year

DECLARATION

I hereby declare that the work which is being presented in the project report entitled “STRESS
MANAGEMENT ” at “OLYMPIAN ELEVATORS”in partial fulfillment for the requirement
for the award of the degree of “)” inpartial fulfillment of there quirement for the award of
Degree of Bachelor of Comerce Maharani Kishori Memorial Kanya
Mahavidyalay ,Hodal ,which is affiliated to MD University Rohtak

The information and data given in there portisauthentic to the best of my knowledge.

This is an original piece of work & I have not submitted it earlierelse where.

Himanshi Tayal

ACKNOWLEDGEMENT

Preparing a report of this nature is a strenuous task. I am very fortunate that I got support from a
large number of persons. I shell always remain grateful to them.

I would like to record my gratitude to OLYMPIAN ELEVATORS for allowing me to

undertake this project.
It gives me great pleasure to express my deep sense of gratitude to all my faculty members, who
take keen interest in developing the academic environment of this institute for it’s all around
development in every sphere. I am very fortunate indeed to have been under their esteemed
guidance.

Himanshi Tayal

PREFACE

The Project provides an opportunity to a student to demonstrate application of his/her knowledge

skills and competencies required during the technical session. Research also helps the student to

devote his/her skill to analyze the problem to suggest alternative solutions to evaluate them and

to provide feasible recommendations on the provided data.

The research is on the topic of “consumer behavior”.

Although I have tried my level best to prepare this report an error free report has been made to

offer the most authenticate position with accuracy.

CONTENTS

CHAPTER-1 COMPANY PROFILE

CHAPTER-2 REVIEW OF LITERATURE

CHAPTER-3 OBJECTIVE AND SCOPE OF STUDY

CHAPTER-4 RESEARCH METHODOLOGY

CHAPTER-5 DATA ANALYSIS AND INTERPRETATION

CHAPTER-6 FINDINGS AND CONCLUSIONS

CHAPTER-7 LIMITATIONS AND RECOMMENDATION

CHAPTER-8 ANNIXURE
 BIBLIOGRAPHY
 QUESTIONNAIRE
 INTRODUCTION

OLYMPIAN ELEVATORS & ENGG CO. PVT LTD is one of the growing company in India
and thru its founders management capitalized over 20 years in the business and has put together a
team that combines both business expertise and working experience. OLYMPIAN
ELEVATORS & ENGG CO. PVT LTD is one of the leading independent lift and escalator
businesses servicing,maintaining and installing equipment throughout India. It mainly focuses on
Manufacturing,Supply, Design, Installation, Modernization and Maintenance of Elevators,
Escalators.

Our customers benefit from our industry experience which spans not only technical expertise and
knowledge but also, and importantly, understanding their needs, business sectors and specific
logistical problems relating to locations. We are accustomed to maintaining elevators of all ages
and technologies, many of which incorporate products manufactured by multiple companies. As
a result our engineers are well known as thinkers along with being highly skilled technicians.

Vision and Mission

Our vision is to be leader in vertical tranportation by serving the needs of our clientele with top
quality products &services from across the india.

Our services involves customized solutions that provide sheer satisfaction to our customers by
precisely capturing customer needs, provide exible solutions and ensuring quality in delivery.

Values
OLYMPIAN ELEVATORS & ENGG CO. PVT LTD believes in quality of work. We cherish
building our business through Human Values, Ethics, Commitment and Punctuality with
Honesty.

Team
The experts in our company are well-versed in the skills they possess and work in a cohesive
manner that enables us in meeting the demands of our clientele within the stipulated time frame.
Products & Services
Our services vary from the supply, installation and maintenance of gearless elevators for high rise
buildings to the detailed tailored lift designed for special clients, as well as moving walks, escalators,
dumbwaiters and freight lifts.

This have never deviated our attention from the needs of medium to small projects, using our expertise
gained over the years.
 Elevator Segments
 Residential
 Commercial
 Government Sector
 Public
 Restaurants
 Hospitals
 Industrial
 Customized

We have following listed professionals in our team:

 Technocrats
 Skilled & Semi-skilled labor
 Procurement agents
 Engineers
 R&D experts
 Sales & marketing professionals
 Logistics experts

Lift Maintenance Contracts

The lift maintenance service OLYMPIAN ELEVATORS & ENGG CO. PVT LTD provides to
its customers is all based on delivering the same level of satisfaction to each and every one. We
do however understand that not all clients want or need the same type of service level agreement
for their equipment, which is why we offer several different lift maintenance contracts.

Lift Maintenance Contract Options

OLYMPIAN ELEVATORS & ENGG CO. PVT LTD offers various levels of service
agreements, all of which can be tailored to individual locations and usage levels and can include
some or all of the following as applicable:

 Routine Maintenance Visits to suit industry and manufactures recommendations

 24hour/365 days per annum dedicated emergency call out desk
 Inclusive calls, parts and labour arrangements
 Non inclusive, calls, parts and labour arrangements
 Relevant lubrication, sundries and consumables. Basic condition reports
 Bespoke & larger contracts with client specific needs easily available

Lift Installation

OLYMPIAN ELEVATORS & ENGG CO. PVT LTD has a long track record of reliable lift
installation services of new and high quality bespoke lifts and platform lifts. Our long standing
and highly experienced installation staff all hold current Construction Skills Certification and our
business is Construction Line approved.

We employ fully qualified designers, engineers and technicians and our installation work on
passenger lifts complies with We are also compliant with statutory regulations for goods and
platform lifts and equipment installed relating to the machinery directive.
Lift Installation and Maintenance Services

We Install and Maintain:-

 Low to medium rise lifts
 Wide range of duty capacities
 Compliant with disability access requirements

Lift Types:-
 Traction Lifts
 Hydraulic Lifts
 Machine-room-less Lifts –Power & Hydraulic
 Goods Lifts
 Scenic Lifts
 Vehicle Lifts (Hydraulic)
 Platform Lifts
 Disabled Access Step Lifts

Our Clients
Lift Modernisation

OLYMPIAN ELEVATORS & ENGG CO. PVT LTD has developed a reputation for the
successful delivery of complex lift modernisation projects that have demanded detailed
understanding of multiple technologies. This has been achieved through the knowledge and
engineering skills of our lift modernisation team, something they are well known for by our
customers and the consultants who have advised on our work. This acknowledged high level of
experience allows us to routinely, successfully and to budget, modernise elevators/lifts across a
wide range of manufacturer types and ages.

Lift Refurbishment Services

However, not every elevator/lift requires extensive modernisation. You may only have the need
for a partial modernisation or refurbishment to address either aesthetic or reliability issues or
possibly both in some cases.

In all cases we will help to advise on what products and solutions may be best for your project.
One of our experienced elevator modernisation team will work with you to establish your site
specific needs and discuss how best to undertake any modernisation. The discussion will include
time frames, site logistics and how we lower disruption within an occupied building, in particular
when taking an elevator/lift out of service.
Contact Details :-

293-A, School Road, Near Duggle Housing Complex, Khanpur, New Delhi-110062

Mob : (+91)7303339674

Customer care no: (+91)7303339674

Ph.: 20911531, 29964086

Fax : 011-29964086

E-mail : olympian_elevatorengg@yahoo.co.in

Website:www.olympianelevators.com

For business related queries:

Ms. Aarti rai,

Manager

Mobile-(+91)7303339674

E-mail :arti@olympianelevators.com

Deals in :Men Power Supply, Installation, Operation, Modernization & Modification of All
Kinds of Lifts and Electrical Works.
 HISTORY
The word stress is derived from a Latin word “stringere”, meaning to draw tight. From the view
point of physical sciences, the phenomena of stress are evident in all materials when they are
subjected to “force, pressure, strain or strong-front”. Every material steel, rock or wood has its
own limit up to which it can withstand stress without being damaged.

Similarly human beings can tolerate certain level of stress. Stress is highly individualistic in
nature. Some people have high levels of stress tolerance for stress and thrive very well in the
face of several stressors in the environment.

In fact, some individuals will not perform well unless they experience a level of stress which
activates and energizes then to put forth their best results. For every individual there is an
optimum level of stress under which he or she will perform to full capacity. If the stress
experience is below the optimum level, then the individual gets bored, the motivational level of
work reaches a low point and it results to careless mistakes, forgetting to do things and thinking
of things other than work during work hours and also leads to absenteeism which may
ultimately lead to turnover.

If on the other hand, stress experience is above the optimum level, it leads to too many
conflicts with the supervisor or leads to increase of errors, bad decisions and the individual may
experience insomnia, stomach problems, and psychosomatic illness.
 The present world is fast changing and there are lots of pressures and demands at work. These
pressures at work lead to physical disorders. Stress refers to individual’s reaction to a disturbing
factor in the environment. It is an adaptive response to certain external factor or situation or
what can be called environmental stimuli as reflected in an opportunity, constraint, or demand
the outcome of which is uncertain but important. In short stress is a response to an external
factor that results in physical, emotional, behavioral deviations in a person. Stress is an all
pervading modern phenomenon that takes a heavy toll of human life. Different situations and
circumstances in our personal life and in our job produce stress.

Those can be divided into factors related to the organization and factors related to the person which
include his experience and personality traits. Job related factors are work overload, time pressures, poor
quality of supervision, insecure political climate, role conflict and ambiguity, difference between
company values and employee values. Person related factors are death of spouse, or of a close friend,
family problems, change to a different line of work, prolonged illness in the family, change in social
activities, eating habits, etc., Personality traits are ‘Type A’ personality. They are impatient, ambitious,
competitive, aggressive, and hardworking. They set high goals and demands of themselves and others.
And they are particularly prone to stress inducing anticipatory emotions such as anxiety.

JUSTIFICATION
Today in this recession period employees are not mentally prepared for the pressure in the
company. So they stress themselves too much and suffer in the organization. Through my thesis
I am going to find out what are causes of stress employee’s face and how far they are mentally
fit to face these stress which would enrich my knowledge and help in my career.

BENEFITS TO THE STUDY

To Self-

• Knowledge earning.

• Gaining practical exposure to Overcome Stress during work time.

• Gain knowledge to follow tactics to get relief from Stress level during Work hours.

To Company-

• This report will be beneficial for companies and Employer too because from this report they
will get an idea to keep the Employee Satisfaction & motivated by lowering the stress level.

• From this report they will get the knowledge about required changes in their strategies and
to overcome stress level.
STRESS

Stress is the body’s reaction to a change that requires a physical, mental or emotional adjustment
or response. Stress can come from any situation or thought that makes you feel frustrated, angry,
nervous, or anxious.

Causes of Stress

Stress can be caused by events that are pleasing as well as events that create a crisis in our lives.
Change causes stress—good change or bad change; it does not make a difference. When change
occurs we usually experience some level of stress. For example, the birth of a baby can create
stress. Working toward your GED can create stress. Trying to fulfill the requirements of your
case manager can be stressful. Getting married or planning a birthday party for a family member
can cause stress. Anything that causes us to have a physical or emotional reaction can create
stress. Stress Management is a lesson that helps learners to understand that stress is a part of
everyone’s life. This lesson focuses on how learners are feeling and what they can do to control
the stress they may have in their life as workers, parents, and citizens.

Types of Stress:-

The four main types of stress can be best explained through the following "Four Quadrant Stress
Grid."

 Chronic
adjective: being long-lasting and recurrent or characterized by long suffering ("Chronic
indigestion")
adjective: having a habit of long standing ("A chronic smoker")
 Acute
having or experiencing a rapid onset and short but severe course ("Acute appendicitis")
adjective: extremely sharp or intense ("Acute pain")
 Eustress(Good Stress)
stress that is deemed healthful or giving one the feeling of fulfillment
  Distress(Bad Stress)
Great pain, anxiety, or sorrow; acute physical or mental suffering; affliction; trouble.
a state of extreme necessity or misfortune.
The "Four Quadrant Stress Grid" uses a simple, well-known color-coding system to rate
the four main types of stress. Green means good or go, yellow means proceed with
caution and red means stop or bad.

Quadrant One: Chronic Eustress :- Quadrant One is known as Chronic Eustress or long
lasting, recurrent good stress. This is by far, the very best of the types of stress out there.This
quadrant should be every person's goal in life. To achieve total and permanent health and
wellness, we should all work as hard as possible to stay in this quadrant. Be creative, be
aggressive and be consistent because this is the quadrant where "real" quality of life exists.

If things happen, in life, that temporarily takes you out of this quadrant, then that is OK, but
every effort should be made to deal with the problem and get back to quadrant one as soon as
possible.Words like fun, happiness, peace, joy, laughter, spirit, and love exists in this quadrant.
When we are in a state of chronic stress, our bodies have very high levels of the feel good
hormones like Dopamine and Oxytocin. These hormones make it possible for us to have high
levels of self-esteem and to have really strong relationships in all areas of your life, whether they
be romantic, parental or work-related. If you have been married a long time and the shiny
newness has worn off, all you need to do is get into this quadrant again and it will feel like a
honeymoon all over again.

Quadrant Two: Acute Eustress :- Quadrant Two is known as Acute Eustress or rapid
onset, short, intense good stress. On a 'types of stress' scale of 1-10, with 1 being bad and 10
being good, this quadrant sits at about 6-7.When you get some really fantastic news or you are
engaged in a feel great workout or when something really wonderful happens to you, you
experience this kind of stress. The body is temporary, intensely and quickly flooded with feel
good hormones like Dopamine and Oxytocin. This type of stress is desirable and it does a body
good to experiance this type of stress.
Quadrant Three: Acute Distress :- Quadrant Three is known as Acute Distress or rapid
onset, short, intense bad stress. As far as types of stress go, this one is no fun but is not terribly
dangerous and in fact it can save your life.This type of stress happens when we feel shocked or
threatened and our fight or flight stress response system kicks into gear. Our bodies are flooded
with emergency response hormones such as adrenaline and cortisol. These hormones allow us to
be alert and have increased strength, endurance and energy, thereby allowing us to respond to
imminent danger. This type of stress comes from things like a car accident or if you are attacked
or if you feel extreme fear. While this type of stress is classified as a bad stress, it is not
dangerous because it does not last a long time and the body will wash away these extra hormones
when the danger or threat has passed. This stress helps us to survive.

Quadrant Four: Chronic Distress :- Quadrant Four is known as Chronic Distress or long
lasting, recurrent bad stress. This is by far the worst of the types of stress in our lives. Chronic
distress is the cause of most peoples' problems. With this kind of stress, your body is constantly
flooded with emergency response hormones like Cortical and Adrenaline. When your Endocrine
System is over-used to this extent, things begin to malfunction. It's just like your Pancreas, which
becomes worn out when we constantly over use it by spiking our blood sugar several times each
day. Your Pancreas was never intended to process that much sugar and your Endocrine System
was never intended to process that much hormonal activity.

When we stay in a state of chronic distress all the time, we overproduce the emergency response
hormones and we, significantly, under-produce the feel good hormones. Every effort should be
made to get out and stay out of this quadrant at all cost. Do whatever you have to do. Change
your expectations, change your job, get out of a bad relationship, ask for help, pray to a higher
power if you need to, but get out of this quadrant NOW!

If you stay here for long, you will develop Panic Attacks, Anxiety, Depression, Chronic Fatigue
Syndrome, Fibromyalgia and a whole host of other illnesses. Oh and by the way - you will very
likely gain a lot of weight and get very fat. All these diseases and problems come from a messed
up Endocrine System just the same as Diabetes and Metabolic Syndrome come from a messed up
Pancreas.Staying here will kill you and long before this quadrant gets around to that, it will more
than steal your quality of life. So get out now, while you still can and stay out.
 Causes of Stress

Breakdown of 12 Big Stressor :-

1. Workplace Stress:- Some of the biggest causes of stress in the workplace: low wages,
harassment, performance appraisals, threat of layoff, obnoxious bosses, annoying co-
workers, deadlines, long hours, trying to get a raise, training and danger.
2. Family Stress:-A few family stressors: interference, long-distance, rivalry, labels, family
history, expectations, communication, comparisons, roles, secrets, educating children,
dysfunctional traditions, demands, lack of support and rituals.
3. Relationship Stress:- A few relationship stressors communication, loyalty, honesty,
emotional abuse, assault and other violence, betrayal, compatibility, affairs, unplanned
pregnancy, sexual preferences, and breaking up.
4. Dating Stress:- A few dating stressors: blind dates, first dates, online dating, sexually-
transmitted diseases, date-rape drugs, contraceptives, drinking, drugs, drinking and
driving, statutory rape, and one night stand.
5. Gambling Stress:- Some of the biggest causes of stress for gamblers: loan sharks,
racking up debt, addiction, knowing limits, gangs, mafia, Gamblers Anonymous,
recovery, relapse, violence, dependency, criminal behavior and substituting.
6. Credit & Debt Stress:- A few credit and debt stress: debt load, total debt ratio (TDR),
credit card applications and approvals, mortgages, house payments, late payments, credit
rating, interest rates, bankruptcy, collections, debt settlement, loans and payment.
7. Holiday Stress:- A few holiday stressors include missing work, vacation planning,
getting lost, dealing with borders and passports, air travel, communication, cultural
issues, cost, language barriers and foreign illnesses.
8. School Stress:- A few school-related stressors: deadlines, tests, studying, overwhelming
workload, rules, conflicts with instructors, conflicts with other students, course conflicts,
scheduling, homework and grades.
9. Mental Stress:- A few mental stressors: fear, self-expectations, embarrassment, feelings,
attitude, needs, wants, goals, lack of goals, illness, drugs, head games, friendships,
relationships and irrational thoughts.
10. Parenting Stress:- A few of the biggest causes of stress for parents: discipline,
education, behavior, neglect, proper care, money, time, communication, chores, routines,
health care, love, kids' friends, safety, co-parenting and in-laws.
11. Marriage Stress:- A few of the biggest stressors for married couples: wedding planning,
in-laws, religion, money, children, the holiday season, housing, cohabitation, personal
space, shared responsibilities, family planning, communication and control.
General financial stressors include the following: financial planning, savings, banking,
earning enough income, having multiple sources of income, money scams, getting ripped
off, security, theft, paying bills, retirement, pensions, taxes and budgeting.
All in all, there are many stressors in our lives. The above list covers only a few of the
biggest causes of stress and because there are so many out there, it is critical for us to
learn the right blend of problem solving skills, so that we can lead happy, productive
lives.
Stress Management Strategies:

Stress management strategies are more important than ever in these chaotic, uncertain, and
quickly changing times. Our modern lifestyle is fraught with deadlines, pressures and various
frustrations on a day to day basis. No wonder we find ourselves frazzled, spent and
overwhelmed. Of course, stress isn't always a bad thing. In small doses it can help motivate you
by providing the edge needed to gear up to a higher level of performance. Quite often it can be
the push that propels you to do your best; however, if you always operate at full throttle, it will
take a hazardous toll on your mind and body.
1.Identify the stressor in your life:- As simple as it sounds, many people aren't even aware of
what stresses them out, nor does everyone find the same things stressful. One person's stress can
be another's challenge or motivation. Similarly, few people realize how many their own
thoughts, feelings and behaviors contribute to their stress. We are each in charge of how we
interpret events in our lives. We are also in charge of behaviors such as procrastination, lack of
organization, and inattention that lead to deadline worries, not paying bills on time and inability
to accomplish important tasks which, in turn, cause stress.

2.Simplify your life:- If you are burning yourself out by doing too much, start cutting back on
some of your unproductive, yet time consuming and energy are draining activities. No one can
do everything.Set your priorities and make room for doing what you value and find most
important. Equally important is learning to say NO! Delegate and redistribute tasks if you have
to, but don't try to do it all. Hire a cleaning service one day a week, get a baby sitter to pick up
the kids after school, have a lawn service do the landscaping. Feeling stressed and overburdened
comes from taking on too much and not balancing it with relaxation and down time.

3.Reduce effects of stress by eating well, exercising regularly and getting enough sleep:- I
don't know about you, but when I'm hungry, sluggish (from inactivity) or tired, I am very
stressed and grumpy! Not getting the nutrients your body needs to stay healthy causes both
mental and physical stress; so does not get enough sleep. And regular exercise not only releases
tension and stress while you're doing it, it builds stamina and endurance enabling you to handle
stress better. Most people totally underestimate the importance of maintaining good physical
health to ward off stress and anxiety.
4.Accept that there are things you cannot change:- As we all know, there are many things in
life beyond our control such as the death of a loved one, job loss, illness, or even the behavior of
others. As difficult as it may be at first, in such cases, the best thing we can do is accept things as
they are. Secondly, we can choose how to react to the event. Some constructive ways include:

 Expressing what you are going through to a friend or therapist (healing).

 keeping a journal to record thoughts and feelings (cathartic).
 Looking for opportunities for growth; learning from the experience (productive).
 Developing resilience (building inner strength).

There are also more common causes of unavoidable stress such as job interviews, taking an
exam, having to make a presentation, a disagreement with someone, and similar situations. In
such cases it helps to to know how to stay as composed as possible. Deep breathing
techniques, visualization (mentally rehearsing the event) and preparing yourself as much in
advance as you can, dramatically lessen the stress you will experience.

5.Manage stress in healthy ways:- Do you currently cope with stress in healthy or unhealthy
ways? If your current coping mechanisms are unhealthy, you are compounding the problem.
Unhealthy ways of handling stress include, abusing alcohol, taking various pills, smoking, over
or under eating, watching too much television, taking your frustrations out on others, and overall
avoidance of your Problems. If you are already under stress and dealing with it in ways that are
detrimental to your health, you are making matters much worse by compounding the stress. Not
surprisingly, we all have unique responses to stress and how we choose to handle it. The trick is
to find what works for YOU!

One of the best studied stress relievers is the relaxation response, first described by Harvard's
Herbert Benson, M.D. The beauty of this technique is that it requires no special posture or
place. For instance, if you happen to be stuck in traffic, or if you're having trouble falling
asleep you can do it. Here's how:

Sit or lay back comfortably. Close your eyes and relax your muscles.
 1. Breathe deeply. To make sure that you are breathing deeply, place one hand on your
stomach, the other on your chest. Breathe in slowly through your nose and as you do you
should feel your stomach (not your chest) rise.
2. Slowly exhale. As you do, focus on your breathing.
3. If thoughts begin to interfere don't dwell on them, just allow them to pass and return to
focusing on your breathing.

Although you can turn to this exercise any time you feel stressed, doing it regularly for 10 to 20
minutes at least once a day can put you in a generally calm frame of mind which can get you
through typical stressful situations.

More Healthy ways to manage Stress:-

o Meditation, yoga, or biofeedback techniques such as brain wave therapy

o Exercise by going for a walk, lifting weights, jogging
o Spend time outdoors at the beach, in the woods, or sailing
o Have a chat with a good friend
o Take a hot, fragrant bath
o Go for a massage
o Listen to soothing music
o Set aside 20 minutes a day to do whatever you want, even nothing
o LAUGH more; watch a comedy movie or show - it relieves tension

Unhealthy ways to deal with Stress:-

o Excessive drinking
o Using drugs or pills to relax
o Sleeping too much
o Over or under eating
o Watching too much television
o Withdrawing from social activities
o Taking your stress out on others
Harmful Effects of Ongoing Stress:-

 Adversely alters your body and brain chemistry (stress hormones, cortisol)
 Weakens your immune system
 Heart disease, hypertension, heart attack, stroke
 Depression and anxiety
 Ulcers, gastrointestinal irritabilities
 Skin problems, hair loss
 Headaches, migraines
 Sexual dysfunction

We all know that life can be stressful, sometimes it's avoidable and sometimes not; however, if
we take responsibility for how we handle stress and implement effective strategies to deal with it,
stress will become a manageable component of everyday life, not a health damaging one.
Stress Management

Stress management refers to the wide spectrum of techniques and psychotherapies aimed at
controlling a person's level of stress, especially chronic stress, usually for the purpose of
improving everyday functioning.In this context, the term 'stress' refers only to a stress with
significant negative consequences, or distress in the terminology advocated by Hans Selye, rather
than what he calls stress, a stress whose consequences are helpful or otherwise positive.

Stress produces numerous symptoms which vary according to persons, situations, and severity.
These can include a physical health decline as well as depression. The process of stress
management is named as one of the keys to a happy and successful life in modern society.
Although life provides numerous demands that can prove difficult to handle, stress management
provides a number of ways to manage anxiety and maintain overall well-being. Despite stress
often been thought of as a subjective experience, levels of stress are readily measurable using
various physiological tests, similar to those used in polygraphs. Many practical stress
management techniques are available, some for use by health practitioners and others for self-
help, which may help an individual to reduce stress, provide positive feelings of being in control
of one's life and promote general well-being.

The effectiveness of the different stress management techniques can be difficult to assess, as few
of them have received significant attention from researchers. Consequently, the amount and
quality of evidence for the various techniques varies widely. Some are accepted as effective
treatments for use in psychotherapy, whilst others with less evidence favoring them are
considered alternative therapies. Many professional organisations exist to promote and provide
training in conventional or alternative therapies.

There are several models of stress management, each with distinctive explanations of
mechanisms for controlling stress. Much more research is necessary to provide a better
understanding of which mechanisms actually operate and are effective in practice.
Stress Management Programs in Organization

Many businesses today have begun to use Stress Management Programs for employees who are
having trouble adapting to stress at the workplace or at home. Many people have spilled over
stress from home in their working environment. There are a couple of ways businesses today try
to alleviate stress on their employees. One way is individual intervention. This starts off by
monitoring the stress in the individual. After monitoring what causes the stress, next is attacking
that stressor and trying to figure out ways to alleviate them in any way. Developing social
support is vital in individual intervention, being with others to help you cope has proven to be a
very effective way to avoid stress. Avoiding the stressors all together is the best possible way to
get rid of stress but that is very difficult to do in the workplace. Changing behavioral patterns,
may in turn, help reduce some of the stress that is put on at work as well.

Employee Assistance Programs can include in-house counseling programs on managing stress.
Evaluative research has been conducted on EAPs that teach individual stress control and
inoculation techniques such as relaxation, biofeedback, and cognitive restructuring. Studies show
that these programs can reduce the level of physiological arousal associated with high stress.
Participants who master behavioral and cognitive stress-relief techniques report less tension,
fewer sleep disturbances, and an improved ability to cope with workplace stressors.

Another way of reducing stress at work is by simply changing the workload for an employee.
Some may be too overwhelmed that they have so much work to get done, or some also may have
such little work that they are not sure what to do with themselves at work. Improving
communications between employees also sound like a simple approach, but it is very effective
for helping reduce stress. Sometimes making the employee feel like they are a bigger part of the
company, such as giving them a voice in bigger situations shows that you trust them and value
their opinion. Having all the employees mesh well together is a very underlying factor which can
take away much of workplace stress. If employees fit well together and feed off of each other,
the chances of lots of stress are very minimal. Lastly, changing the physical qualities of the
workplace may reduce stress. Changing simple things such as the lighting, air temperature, odor,
and up to date technology.
Techniques for Stress Management:-

1. Meditate:- If you're thinking meditation means twisting your body into an uncomfortable
position and uttering "oohs" and "omms" for an hour, guess again. Any repetitive action can be a
source of meditation, says Herbert Benson, MD, author of The Relaxation Response and director
emeritus of Benson-Henry Institute for Mind Body Medicine in Chestnut Hill, Mass. This
includes walking, swimming, painting, knitting -- any activity that helps keep your attention
calmly in the present moment. When you catch yourself thinking about your job, your
relationship or your lifelong to-do list, experts say to simply let the thought escape, and bring
your mind back to the repetition of the activity. Try it for just 5 to 10 minutes a day and watch
stress levels drop.

2. Picture Yourself Relaxed:- Is your mind too talkative to meditate? Try creating a peaceful
visualization, or "Dreamscape." To start, simply visualize anything that keeps your thoughts
away from current tensions. It could be a favorite vacation spot, a fantasy island, that penthouse
in New York City -- or something "touchable," like the feel of your favorite silk robe or cozy
sweater.The idea is to take your mind off your stress, and replace it with an image that evokes a
sense of calm. The more realistic your daydream in terms of colors, sights, sounds; even touch
and feel the more relaxation you'll experience.

3. Breathe Deeply:- Feeling stressed evokes tense, shallow breathing, while calm is associated
with relaxed breathing, says Michael Lee, author of Turn Stress into Bliss and founder of
Phoenix Rising Yoga Therapy in Bristol, Vermont. So to turn tension into relaxation, he says,
change the way you breathe.

Try this: Let out a big sigh, dropping your chest, and exhaling through gently pursed lips, says
Joan Borysenko, PhD, director of Harvard's Mind-Body Clinical Programs. Now imagine your
lower belly, or center, as a deep, powerful place. Feel your breath coming and going as your
mind stays focused there. Inhale, feeling your entire belly, sides and lower back expand. Exhale,
sighing again as you drop your chest, and feeling your belly, back and sides contract. Repeat 10
times, relaxing more fully each time.
4. Look Around You:-"Mindfulness is the here-and-now approach to living that makes daily
life richer and more meaningful," says Claire Michaels Wheeler, MD, PhD, author of 10 Simple
Solutions to Stress. It's approaching life like a child, without passing judgment on what occurs.
Mindfulness means focusing on one activity at a time, so forget multi-tasking! Staying in the
present-tense can help promote relaxation and provide a buffer against anxiety and
depression.Practice it by focusing on your immediate surroundings. If you're outdoors, enjoy the
shape and colors of flowers, hear a bird's call or consider a tree. In the mall, look at the details of
a dress in the window, examine a piece of jewelry and focus on how it's made, or window-shop
for furniture, checking out every detail of pattern and style. As long as you can keep your mind
focused on something in the present, stress will take a back seat.

5. Drink Hot Tea:- If you're a coffee-guzzler, consider going green. Coffee raises levels of the
notorious stress hormone, cortisol, while green tea offers health and beauty, says Nicholas
Perricone, MD, author of 7 Secrets to Beauty, Health, and Longevity. Chamomile tea is a
traditional favorite for calming the mind and reducing stress. And black tea may be a stress-
fighter, too, researchers from the University College London report. Participants who drank
regular black tea displayed lower levels of cortisol, and reported feeling calmer during six weeks
of stressful situations than those who drank a placebo with the same amount of caffeine.

6. Show Some Love:- Induce the relaxation response by cuddling your pet, giving an unexpected
hug to a friend or family member, snuggling with your spouse, or talking to a friend about the
good things in your lives, says psychologist Deborah Rozman, PhD, co-author of Transforming
Stress. When you do, you'll be reducing your stress levels.Why? Experts say social interaction
helps your brain think better, encouraging you to see new solutions to situations that once
seemed impossible, she says. Studies have also shown that physical contact -- like petting your
dog or cat -- may actually help lower blood pressure and decrease stress hormones.

7. Try Self-Massage:- When your muscles are tense and you've no time to visit a pro, try this
simple self-massage technique from Darrin Zeer, author of Lover's Massage and Office Yoga.
Relax, and travel straight to Zen-land.
  Place both hands on your shoulders and neck.
 Squeeze with your fingers and palms.
 Rub vigorously, keeping shoulders relaxed.
 Wrap one hand around the other forearm.
 Squeeze the muscles with thumb and fingers.
 Move up and down from your elbow to fingertips and back again.
 Repeat with other arm.

8. Take a Time-Out:- Adults need time-outs, too. So when you sense your temper is about to
erupt, Jeff Brantley, MD, author of Five Good Minutes In the Evening, suggests finding a quiet
place to sit or lie down and put the stressful situation on hold. Take a few deep breaths and
concentrate on releasing tension and calming your heartbeat. Quiet your mind and remember:
Time is always on your side, so relax. The stress can wait.

9. Try a Musical Detour:-Music can calm the heartbeat and soothe the soul, the experts say. So,
when the going gets rough, take a musical stress detour by aligning your heartbeat with the slow
tempo of a relaxing song. And you might want to make that a classical tune. Research shows that
listening to 30 minutes of classical music may produce calming effects equivalent to taking 10
mg of Valium.

10. Take an Attitude Break:-Thirty seconds is enough time to shift your heart's rhythm from
stressed to relaxed, Rozman says. The way to do that: Engage your heart and your mind in
positive thinking. Start by envisioning anything that triggers a positive feeling -- a vision of your
child or spouse, the image of your pet, that great piece of jewelry you're saving up to buy, a
memento from a vacation whatever it is, conjuring up the thought will help slow breathing, relax
tense muscles and put a smile on your face. Rozman says that creating a positive emotional
attitude can also calm and steady your heart rhythm, contributing to feelings of relaxation and
peace.
 Stress Models

1.Transaction Model

Richard Lazarus and Susan Folkman suggested in 1984 that stress can be thought of as resulting
from an “imbalance between demands and resources” or as occurring when “pressure exceeds
one's perceived ability to cope”. Stress management was developed and premised on the idea that
stress is not a direct response to a stressor but rather one's resources and ability to cope mediate
the stress response and are amenable to change, thus allowing stress to be controllable. Among
the many stresses mentioned by employees, these are the most common:

 The way employees are treated by their bosses/supervisors or company

 Lack of job security
 Company policies
 Coworkers who don't do their fair share
 Unclear expectations
 Poor communication
 Not enough control over assignments
 Inadequate pay or benefits
 Urgent deadlines
 Too much work
 Long Hours
 Uncomfortable physical conditions
 Relationship conflicts
 Coworkers making careless mistakes
 Dealing with rude customers
 Lack of cooperation
 How the company treats coworkers
In order to develop an effective stress management program it is first necessary to identify the
factors that are central to a person controlling his/her stress, and to identify the intervention
methods which effectively target these factors. Lazarus and Folkman's interpretation of stress
focuses on the transaction between people and their external environment (known as the
Transactional Model). The model contends that stress may not be a stressor if the person does
not perceive the stressor as a threat but rather as positive or even challenging. Also, if the person
possesses or can use adequate coping skills, then stress may not actually be a result or develop
because of the stressor. The model proposes that people can be taught to manage their stress and
cope with their stressors. They may learn to change their perspective of the stressor and provide
them with the ability and confidence to improve their lives and handle all of types of stressors.

2. Health realization/innate Health Model

The health realization/innate health model of stress is also founded on the idea that stress does
not necessarily follow the presence of a potential stressor. Instead of focusing on the individual's
appraisal of so-called stressors in relation to his or her own coping skills (as the transactional
model does), the health realization model focuses on the nature of thought, stating that it is
ultimately a person's thought processes that determine the response to potentially stressful
external circumstances. In this model, stress results from appraising oneself and one's
circumstances through a mental filter of insecurity and negativity, whereas a feeling of well-
being results from approaching the world with a "quiet mind".This model proposes that helping
stressed individuals understand the nature of thought especially providing them with the ability
to recognize when they are in the grip of insecure thinking, disengage from it, and access natural
positive feelings will reduce their stress.
 Review from other Finding

According to A.Kumar on Stress Management:-

Without stress there would be no life at all. We need stress, but too much stress for too long
(distress).

Our body is designed to react to two types of stress. Good stress helps keep us alert, motivates us
to face challenges, and drives us to solve problems. These low levels of stress are manageable
and can be tought of as necessary and normal stimulation.Problems can occur when over
activation of the sympathetic system is unnecessary. What we all need is to learn how to
approach matters in more realistic and reasonable ways. Strong reactions are better reserved for
serious situations. Manageable reactions are better for the everyday issues that we all have to
face. Thus, it can be safely stated that “stress management” has become one of the most critical
factors in today’s world also specially in an organization’s working today and it will gain more
important as the market becomes more and more competitive. Organization must begin to
manage people at work differently, treating them with respect and valuing their contribution. If
we enhance the psychological well being and health of the employees, in the coming future the
organization would make more revenue as well as employee retention. Because it is said that,

“A Healthy employees is a productive employee”

According to D. Talekar on Stress Management :-

Stress in the workplace has become the black plague of the present century. Much of the stress at
work is caused not only by work overload and time pressure but also by lack of rewards and
praie, and more importantly,by not providing individuals with the autonomy to do their work as
they would like.

Organization must begin to manage people at work differently, improve physical work
environment, treat them with respect and value their contribution. If we enhance psychological
well being and health of theemployees, the organizational revenue increases and there is
employees retention as well.
According to R. Kapur on Stress Management :-

The stress is a leading fact that each and every organization should concentrate so that yhey can
keep eye on their performance and productivity.

The organization should be a watch dog in the tress management process. All the employees
rgardless of his age, gender, experiance, income or any other priority should br treated equally
and the business tactic of managing without any dissatisfaction is necessary.

Today’s organizations are becoming a learning organization by which the management learns
from mistakes. Employees themselves are becoming trainers of managing stress. This trend will
definitely lead to empower employees which is the asperation for all the companies.

According to S.Thakur on Stress Management :-

In conclusion, it should be noted that stress can be considered as a fact of nature and the force
from the outside which disturbs the individual. When it is on the job it becomes costly for
employees and employers, reflected in lower productivity, reduced motivation and job skills. It is
also noted that emotional intelligence plays a role to create the abilities in an individual to better
control the stress in the workplace. It is also determined that high emotionally intelligent
managers have lower level of occupational stress than the low emotionally intelligent group.The
study reveals that the emotionally intelligent individuals have strong emotions and attitude to
deal with stressful events in a positive way. The emotionally intelligent individuals are able to
handle the negative feelings and to express it positively in a proper way. This ability facilitates
the individual to notice timely and redirect their unconstructive stressful reactions, emotions and
impulses. In the age of competition it is also noticed that employees at every level are
experiencing increased tension and uncertainty. Each designation entails certain power and
advantages along with responsibilities and work pressure. On the basis of this investigation it is
found that there is highly significant main effect of levels of managers on occupational stress
along with its all six dimensions. So we may conclude that an emotionally intelligent individual
is a consistent and dedicated employee; open to everything new, even in the most uncertain
prospects and sudden changes. Such people tend to perceive stress as a new opportunity rather
than as a threat to personal safety.
Objectives of the Study

 The objective of the study is to identify the existence of work stress in the organization.
 To study the factors causing stress among the employees.
 To study the impact and usefulness of the work stress management.
 To suggest measures for coping with stress.
Scope of the study

This particular study about Work Stress Management is restricted within the organization. The
study is conducted on the employees of the organization. This is not because of non-availability
of resources but the nature of the study itself restricts it. It studies the existence or non –
existence of stress among the employees in the organization and identifies the factors which are
contributing to stress (If any). It also provides the various steps adopted by the organization for
managing the work stress of the employees, which can be used as future
reference for decision-making and policy making with regard to the employees. This study
reveals the morale of the employees.
RESEARCH METHODOLOGY

Research is a common parlance refers to searching for knowledge. One can also define research
as a scientific search for pertinent information on a special topic. In fact research is an art of
scientific investigation. Research is a systematic study consisting of problem formulating a
hypothesis collecting the facts and data, analysis the facts and researching for certain conclusion,
which can be in the form of either solution towards a problem.

Research Design

A research design is the arrangement of conditions for collections and analysis of data in a
manner that aims to combine relevance to the research purpose with economy in procedure.

In other words, Research design is defined as a framework of methods and techniques chosen by
a researcher to combine various components of research in a reasonably logical manner so that
the research problem is efficiently handled. It provides insights about “how” to conduct research
using a particular methodology. Every researcher has a list of research questions which need to
be assessed – this can be done with research design.

Types of Research Design

There are different types of research design depend on the nature of the problem and objectives
of the study. Following are the four types of research design.

1. Explanatory Research Design

2. Descriptive Research Design
3. Diagnostic Research Design
4. Experimental Research Design

1. Explanatory Research Design:- In explanatory research design a researcher uses

his own imaginations and ideas. It is based on the researcher personal judgment and
obtaining information about something. He is looking for the unexplored situation and
brings it to the eyes of the people. In this type of research there is no need of hypothesis
formulation.
.
 2. Descriptive Research Design:- In a descriptive research design, a researcher is
solely interested in describing the situation or case under his/her research study. It is a
theory-based research design which is created by gather, analyze and presents collected
data. By implementing an in-depth research design such as this, a researcher can provide
insights into the why and how of research.
3. Experimental Research Design:- Experimental research design is used to
establish a relationship between the cause and effect of a situation. It is a causal research
design where the effect caused by the independent variable on the dependent variable is
observed. For example, the effect of an independent variable such as price on a dependent
variable such as customer satisfaction or brand loyalty is monitored. It is a highly
practical research design method as it contributes towards solving a problem at hand. The
independent variables are manipulated to monitor the change it has on the dependent
variable. It is often used in social sciences to observe human behavior by analyzing two
groups – affect of one group on the other.
4. Diagnostic Research Design:- In the diagnostic research design, a researcher is
inclined towards evaluating the root cause of a specific topic. Elements that contribute
towards a troublesome situation are evaluated in this research design method.

 The research design used in my study is basically Descriptive in nature.

Logiciel d'enquête

Sample Design
A sample design is defined plan for obtaining a sample from a given population. It refers to the
technique or the procedure the researcher would adopt in selecting items for the sample i.e. the
size of sample.Random sample method is adopted to select the sample.

Sampling

Population is the collection of the elements which has some or the other characteristic in common.
Number of elements in the population is the size of the population.

Sample is the subset of the population. The process of selecting a sample is known as sampling.
Number of elements in the sample is the sample size.

There are lot of sampling techniques which are grouped into two categories as

1. Probability Sampling

2. Non- Probability Sampling

1. Probability Sampling
This Sampling technique uses randomization to make sure that every element of the population
gets an equal chance to be part of the selected sample. It’s alternatively known as random
sampling.

Types of probability sampling:-

 Simple Random Sampling:- Every element has an equal chance of getting selected to be
the part sample. It is used when we don’t have any kind of prior information about the
target population.

For example: Random selection of 20 students from class of 50 student. Each student has
equal chance of getting selected. Here probability of selection is 1/50

 Stratified Sampling:- This technique divides the elements of the population into small
subgroups (strata) based on the similarity in such a way that the elements within the group
are homogeneous and heterogeneous among the other subgroups formed. And then the
elements are randomly selected from each of these strata. We need to have prior
information about the population to create subgroups.

 Cluster Sampling:- Our entire population is divided into clusters or sections and then the
clusters are randomly selected. All the elements of the cluster are used for sampling.
Clusters are identified using details such as age, sex, location etc.

 Systematic Clustering:- Here the selection of elements is systematic and not random
except the first element. Elements of a sample are chosen at regular intervals of
population. All the elements are put together in a sequence first where each element has
the equal chance of being selected.

 Multi-Stage Sampling:- It is the combination of one or more methods described above.

Population is divided into multiple clusters and then these clusters are further divided and
grouped into various sub groups (strata) based on similarity. One or more clusters can be
randomly selected from each stratum. This process continues until the cluster can’t be
divided anymore. For example country can be divided into states, cities, urban and rural
and all the areas with similar characteristics can be merged together to form a strata.

2. Non-Probability Sampling
It does not rely on randomization. This technique is more reliant on the researcher’s ability to
select elements for a sample. Outcome of sampling might be biased and makes difficult for all the
elements of population to be part of the sample equally. This type of sampling is also known as
non-random sampling.

 Convenience Sampling:- Here the samples are selected based on the availability. This
method is used when the availability of sample is rare and also costly. So based on the
convenience samples are selected.
For example: Researchers prefer this during the initial stages of survey research, as it’s
quick and easy to deliver results.

 Purposive Sampling:- This is based on the intention or the purpose of study. Only those
elements will be selected from the population which suits the best for the purpose of our
study.

For Example: If we want to understand the thought process of the people who are
interested in pursuing master’s degree then the selection criteria would be “Are you
interested for Masters in..?” All the people who respond with a “No” will be excluded
from our sample.

 Quota Sampling:- This type of sampling depends of some pre-set standard. It selects the
representative sample from the population. Proportion of characteristics/ trait in sample
should be same as population. Elements are selected until exact proportions of certain
types of data is obtained or sufficient data in different categories is collected.

For example: If our population has 45% females and 55% males then our sample should
reflect the same percentage of males and females.

 Snowball Sampling:- This technique is used in the situations where the population is
completely unknown and rare.

Therefore we will take the help from the first element which we select for the population and ask
him to recommend other elements who will fit the description of the sample needed.

For example: It’s used in situations of highly sensitive topics like HIV Aids where people will
not openly discuss and participate in surveys to share information about HIV Aids.

 Basically I use simple random sampling in my studies.

Sample Size
The sample size is 100.

Sources of data collection

The study made in the use of both primary and secondary sources.

 Primary data collection

The survey has been undertaken on the lines of interaction with employees and managers
of different banks with the help of:
1. Structured questionnaires
2. Interviews

 Secondary data collection

Secondary data have been collected from various sources involving
1. Magazines
2. Internet
3. Induction manual etc. that were of consideration help to me.

Analysis of data

The data after collection has to be processed and analyzed with the outline laid for the purpose at
the time of developing the research plan. This is essential for a scientific study and for insuring
that we have relevant data for making contemplated comparison and analysis. Technically
speaking processing implies editing, coding, classification, tabulation of collected data so that
they are amenable to analysis. The term analysis refers to the computation of certain measures
along with searching for patterns of relationship that exist between data groups. To analysis the
data percentage, pie charts, graphs etc are used.
Q1. Is work culture supportive in your organization?
 Opinion Percentage of respondents (%)

Mostly 50

Rarely 30

Sometimes 17

Not at all 3

Table 5.1: Supportive work culture

% OF RESPONDENTS
MOSTLY RARELY SOMETIMES NOT AT ALL

17% 3%
50%

30%

Figure 5.1: Supportive work culture

Interpretation:

The above table shows that half of the respondents feel supportive culture in the organigation,
30% of the respondents feel rarely, 17% respondents feel sometimes and 3% respondents say
that they feel not at all about the statement that work culture is supportive in the organization.

Q.2. How often you face a stress situation in your organization ?

 Opinion Percentage of respondents (%)

Mostly 35

Rarely 30

Sometimes 25

Not at all 10

Table 5.2: Stress situation in the organization

% OF RESPONDENTS
MOSTLY RARELY SOMETIMES NOT AT ALL

10%

25%
35%

30%

Figure 5.2: Stress situation in the organization

Interpretation:

The above table shows that 35% respondents say mostly, 30% respondents say rarely, 25%
respondents say sometimes and 10% respondents say not at all they face stress in the
organization.

Q.3. Most of your stress are related to:

 Opinion Percentage of respondents (%)

Work environment 40

Supervision 25

Work group 20

Social injustice 15

Table 5.3: Factors related to stress

% OF RESPONDENTS
WORK
GROUP
20% SOCIAL IN-
JUSTICE
15%
WORK ENV.
40%

SUPERVISION
25%

Figure 5.3: Factors related to stress

Interpretation:

The above table shows that 40% of the respondents feel stress is related to work environment.
25% respondents feel stress is related to supervision, 20% of the respondents fill stress is related
to the work group and the other respondents feel stress is related to social injustice.

Q.4. How would you rate the level of your job stress?
 Opinion Percentage of respondents (%)
Mild 20
Moderate 30
Severe 30
extreme 20
Table 5.4:level of job stress

15%

40%

20% WORK ENV.

SUPERVISION
WORK GROUP
SOCIAL INJUSTICE

25%

Figure 5.4: level of job stress

Interpretation:-

The above table shows that 20% of employees feel mild level of job stress, 30% of employees
feel moderate level of job stress, 30% of employees feel severe level of job stress and the other
employees say that they feel extreme level of stress.

Q.5. How do you feel while working in the organization?

 Opinion Percentage of respondents (%)

Great 32

Satisfied 48

Unable to concentrate 16

Frustrated 04

Table 5.5: Feeling while working in the organization

% OF RESPONDENTS

FRUSTRATED
Unable to concentrate 4% GREAT
16% 32%

SATISFIED
48%

Figure 5.5: Feeling while working in the organization

Interpretation:

The above table shows that 32% respondents feeling great while working in the organization.
48% respondents feeling satisfied while working in the organization. About 16 % respondents
unable to concentrate while working in the organization while 4% feeling frustrated while
working in the organization.

Q.6. Have you taken leave in the past 12 months due to work related stress?
 Opinion Percentage of respondents (%)

Yes 60

No 40

Table 5.6: Leave taken due to the work related stress

% OF RESPONDENTS
YES NO

40%

60%

Figure 5.6: Leave taken due to the work related stress

Interpretation:

The above table shows that 60% respondents say have taken leave in the past 12 months due to
work related stress.

Q.7. Please indicate total workload has changed during last three years?
 Options % of respondents

Workload decreased 35

Remained same 45

Workload increased 20
Table 5.7: Total workload during last 3 years

% OF RESPONDENTS
workload decreased same workload increased
20%
35%

45%

Figure 5.7: Total workload during last 3 years

Interpretation:

The above table shows that 35% respondents say that total workload has decreased during last
three years. About 45% respondents say that the total workload remains same during the last 3
years. About 20% respondents say that the total workload increased during the last 3 years.

Q.8. Is your job stress caused by your relationship with another employee?
 Opinion Percentage of respondents (%)

Yes 40

No 60
Table 5.8: stress caused by relationship with another

40%

yes
60% no

Figure 5.8: stress caaused by relatonship with another

Interpretation:-

The above table shows that 40% of employees have job stress caused by their relationship with
another employees.

Q.9.Strees is related to demand?

 Opinion Percentage of respondents (%)

Dealing with customer/colleagues 14

Administration 19

Need to hit targets/deadlines 43

Long working hours 24

Table 5.9: Strees is related to demand

% OF RESPONDENTS
dealing with colleagues administration targets working hours
24% 14%

19%

43%

Figure 5.9: Strees is related to demand

Interpretation:

The above table shows that 14% respondents say that they feel stress while dealing with their
colleagues and About 19% respondents say stress is related to administration. 43 % respondents
say stress is related to the hit the targets while 24% respondents say stress is related to long
working hours.
Q.10. Does stress act you on a daily basis or it is encountered while meeting
targets?

Opinion Percentage of respondents (%)

Daily basis 20

Meeting targets 50

Some times 30
Tabla 5.10: basis of stress act

20%
30%

daily bais
meeting targets
some times

50%

figure 5.10: basis of stress act

Interpretation:

The above tabla shows that 20% of respondents say stress act them on daily basis, 50% of
respondents say stress act them while meeting targets and the remaining respondents say stress
act them on some times.
Q.11.Whom does you report/share if you have any problems in your work?

Opinion Percentage of respondents (%)

Superior 20

Colleagues (discussion) 40

Function head 20

Head of HR department 20

Table 5.11: Share your problem in your work

% OF RESPONDENTS

SUPERIOR
HEAD OF HR 20%
20%

FUNCTION HEAD
20%

COLLEAGUES
40%

Figure 5.11: Share your problem in your work

Interpretation:

The above table shows that 20% respondents share their problems with their superior, 40%
respondents share their problem with their colleagues and 20% share their problem with the
functional head while the remaining respondents share their problem with their head of HR.
Q.12. How many attempts have you made to relieve your job stress or solve
the problem causing it?

Opinion Percentage of respondents (%)

None 5
One 20
Two 30
more 45
Table 5.12: attempts made by respondents to relieve their job stress

5% 20%

45%

none
one
two
more

30%

Figure 5.12: attempts made by respondents to relieve their job stress

Interpretation:-

The above table shows that 5% employees have made no attempts to relieve their job stress, 20%
employees have made one attempt to relieve their job stress, 35% employees have made two
attempts to relieve thier job stress and 35% employees have made more than two attempts to
relieve thier job stress.
Q.13.To what level the Management is effective in handling your stress
situation?

Opinion Percentage of respondents (%)

Completely 19

To a certain extent 43

To a satisfactory 24

Not at all 14

Table 5.13: Management is effective in handling your stress situation

% OF RESPONDENTS
COMPLETELY
19%
NOT AT ALL
14%

TO A SATISFACTORY
24%

TO A CERTAIN
EXTENT
43%

Figure 5.13: Management is effective in handling your stress situation

Interpretation:

The above table shows that 19% respondents say that Management is completely effective in
handling stress situation. 43% respondents say that Management is effective in handling stress
situation to a certain extent. 24% respondents say management is effective in handling stress
situation while the other respondents say management is not effective in handling stress
situation.
Q.14. Does the upper-management pressure main reason for stress?

Opinion Percentage of respondents (%)

Yes 25

No 75

Table 5.14: Upper Management pressure main reason for stress

% OF RESPONDENTS
YES NO
25%

75%

Figure 5.14: Upper Management pressure main reason for stress

Interpretation:

The above table shows that 25% respondents say that upper management pressure is the main
reason for their stress.
Q.15. Which of the age group are facing more health problems due to their
work related stress in the organization?

Opinion Percentage of respondents (%)

20-39 65%

40-59 35%
Table 5.15: age group facing more health problem due to stress

% OF RESPONDENTS

35%

20-39
40-59
65%

Figure 5.15: age group facing more health problem due to stress

Interpretation:
The above table shows that age group of 20-39 are facing more health problems due to their
work releted stress in the organization.
Q.16. What management do to manage work stress of their employees?

Opinion Percentage of respondents (%)

Yoga 30

Meditation 40

Exercise 30
Table 5.16: management activity to manage stress of their employees

% OF RESPONDENTS

30% 30%

yoga
meditation
excecise

40%

Figure 5.16: management activity to manage stress of their employees

Interpretation:
The above table shows that the company do excercise meditation and yoga program to reduced
the work stress of their employess.
Q.17. Is stress management program of company effective?

Opinion Percentage of respondents (%)

Yes 80

No 20
Table 5.17: effectiveness of management program

% OF RESPONDENTS

20%

yes
no

80%

Figue 5.17: effectiveness of management program

Interpretation:
The above table shows that the most of the program of company to reduce the work stress of
their employees are effective.
Limitations of the study:-

 The opinions, behavior and attitudes of the respondents reflected in this study are

restricted to the duration of the research and are subject to change with the

passage of time.

 Lack of Education Among the workers : Most of the workers are not educated

as a result they become suspicious of the filling of these questionnaires.

 Difficulty in Filling : A large number of the respondents needed help in filling this
questionnaire.

 Motivation Abstract : Motivation is abstract and it is very difficult to measure

motivation because it can only be felt. As it cannot be touched there is no standardized

data on motivation.
Recommendations:-

The following are the suggestions received from the respondents of the questionnaire. The
suggestions are based on their experience regarding Stress Management schemes for the
workers.

 Extension of work facilities should be improved.

 Periodic survey’s to know the opinion of the employees should be conducted and the findings
should be implemented.
 The services should be fast and any problem related to the employees should be tracked within
short span of time.
 A yearly stress management techniques should be printed and distributed among all employees.
 There should be no biased decision taken by the managers.
 It is recommended that the company should give one task at a time and give sufficient time in
meeting the targets so that the employees performs his best without any stress.
 It is recommended to the company that it should focus more in giving stresss management
techniques to the age group of 20-29 probabily due to inexperience.
 It is recommended to the company that it should condect frequent health check-ups gauges the
health level of the employees from time to time.
 It is recommended to the company that bit should improve interpersonal relationships amongs
the employees of different departmentsby brining the gap between superiors and subordinates.
 It is recommended to the company to initiate a few change at the work place such as timely
tagets, distributed workload, flexible work hours and periodic relaxations.
 It is recommended to the company to employee job rotation since doing the same jon again and
again causes monotony therefore job rotation cand be used as an effective tool to reduce stress
by creating more interest in the work which will lead to better employee performance.

In the end, I can say that olympian elevators is doing its best efforts in managing stress which are
universal to their employees and have made them a leader in the market, but even then olympian
elevators should consider the problems faced by their employees while availing its services.
Findings:-.

 It has been found that approx 35% of the respondents feels work strees in most of their
time when they working in the organization.
 It is observe that work culture of the organization is supportive to their employees to
reduce their work stress.
 It has been found that most of the respondents(approx 40%) say that their stress is related
to work envionment of the orgaization.
 It has been found that more than half of the respondents take leave because of their work
related stress in the organization.
 It has been found that the total workload remains the same during the last three years for
most of the employees of the organization.
 It has been found that approx 40% of employees have job stress caused by their
relationship with another employees.
 It has been found that the employees in the age group of 20-39 are facing more health
problems than the higher age headache. This is because the employees of this age are
undergoing more stress compare to higher age group due to factors like work load,
meeting targets and performance anxiety.
 It has been found that half of the employees feel stress while meeting their work targets in
the organization.
 It is observe that most of the employees share their work relatd problems with their
collegues in the organization.
 It is observe that approx 25% of the employees feel upper management is the main reason
of their work stress in the organization.
 It has been found that most of the organization has the opinion to take into consideration
the employees while implementing the stress management techniques taken by the HR
department.
 It is found that the company follow effective program to reduce work stress of their
employees.
Conclusions:-

The problems of stress are inevitable and unavoidable.A majority of the employees faces severe
stress-related ailments and a lot of psychological problems.Hence the management must take
several initiatives in helping their employees to overcome its disastrous effect.Since stress in
organizations is mostly due to excess of work life imbalance the organization should support and
encourage taking up roles that help them to balance work and family. The productivity of the
work force is the most decisive factor as far as the success of an organization is concerned. The
productivity in turn depends on the psychological well being of the employees. In an age of
highly dynamic and competitive world, man is exposed to all kinds of stresses that can affect him
on all realms of life. The growing importance of Interventional strategies is felt more at the
organizational level.

By learning how to identify the stress factors in your life and strategies to cope with these factors
you take control of your life. The basic points to remember are: be aware of the symptoms of
stress, identify the source of your stress, and choose a strategy to control your stress.
Re-Motivation: Knowing how to control stress will improve the quality of your life as a learner,
parent/family member, or a worker.
Close: As you grow and develop your skills, the potential for stress in your life may become
greater. Don’t let that stop you! You now have some basic strategies to help you meet your
challenges.
Homework Assignment: Document Your Stress. Discuss with your family the stress factors in
your life. Write down your family’s responses and be prepared to share with the class ways to
cope with these factors.
 BIBLIOGRAPHY

BOOKS:-

 Chandan, Jit S, ORGANISATIONAL BEHAVIOR, Vikas miniisning House New

Delhi 1995.
 Davis, Keith, HUMAN BEHAVIOR AT WORK, Mc Graw hill inc.
 Kothari, C.R RESEARCH METHODOLOGY, New Delhi, Vikas Publishing House
Pvt. Ltd, 2000
 Mamoria, C.B., DYNAMIC OF INDUSTRIAL RELATIONS, Mumbai, Himalaya
Publishing House, 2000.
 Schormerhorn J.R. et al, ORGANIZATIONAL BEHAVIOR, New York, John wiley,
2002


WEBSITES:-
 www.olympiamelevators.com
 www.economictimes.com
 www.google.com
 www.wikipidia.com
 QUESTIONNAIRE ON STRESS MANAGEMENT

Department Employee Name Employee Age

Q1. Is work culture supportive in your organization?

 Mostly
 Rarely
 Sometimes
 Not at all

Q.2. How often you face a stress situation in your organization ?

 Mostly
 Rarely
 Sometimes
 Not at all

Q.3. Most of your stress relates to:

 Work environment
 Supervision
 Work group
 Social injustice

Q.4. how would you rate the level of your job stress?

 Mild
 Moderate
 Severe
 Extreme
Q.5. How do you feel while working in the organization?

 Great
 Satisfied
 Unable to concentrate
 Frustrated

Q.6. Have you taken leave in the past 12 months due to work related stress?

 Yes
 No

Q.7. Please indicate total workload has changed during last three years?

 The workload has decreased

 Remained theSame
 Workload increased

Q.8. Is your job stress caused by your relationship with another employee?

 Yes
 No

Q.9. Strees is related to demand?

 Dealing with customer/colleagues

 Administration
 Need to hit targets/deadlines
 Long working hours

Q.10. Does stress act you on a daily basis or it is encountered while meeting targets?

 Daily basis
 Meeting targets
 Some times
Q.11.Whom does you report/share if you have any /problems in your work?

 Superior
 Colleagues (discussion)
 Function head
 Head of HR department

Q.12. How many attempts have you made to relieve your job stress or solve the problem
causing it?

 None
 One
 Two
 More

Q.13. To what level the Management is effective in handling your stress situation?

 Completely
 To a certain extent
 To a satisfactory
 Not at all

Q. 14. Does the upper management pressure main reason for stress?

 Yes
 No

Q.15. Which of the age group are facing more health problems due to their work related
stress in the organiztion?

 20-39
 40-59

Q.16. What management do to manage work stress of their employees?

 Yes
 No