5 Approaches to Empowerment

Empowerment is defined as, “the process that provides greater autonomy to employees through the
sharing of relevant information in the provision of control over factors affecting job performance.”

Empowerment helps remove the conditions that cause powerlessness while enhancing employee
feelings of self efficacy. It also authorizes employees to cope with situations and enables them to take
control of problems as they arise.

Five broad approaches to empowerment are:

1. Helping employees achieve job mastery – giving proper training, coaching, and guided experience
that will result in initial successes.
2. Allowing more control – giving them discretion over job performance and then holding them
accountable for outcomes.
3. Providing successful role models – allowing them to observe peers who already perform successfully
on-the-job.
4. Using social reinforcement in persuasion – giving praise, encouragement, and verbal feedback
designed to raise self-confidence.
5. Giving emotional support – providing reduction of stress and anxiety through better role definition,
task assistance, and honest caring.
When managers use these approaches, employees begin believing that they are competent and
valued, that their jobs have meaning and impact, and that they have opportunities to use their talents.
In effect, when they have been legitimately empowered, it is more likely that their efforts will pay off
in both personal satisfaction and the kind of results that the organization values.
HUMAN BEHAVIOR
AND
ORGANIZATION

“5 Approaches to
Empowerment”

NEIANE JOY D. TAMSE