Annexure - A

TERMS AND CONDITIONS FOR MAINTENANCE SERVICE FOR INDIVIDUAL

CUSTOMER
Checking and servicing the unit two times in a year
All parts are covered except sheet metal & plastic parts,
remote,consumables which will be repaired / replaced on
chargeable basis.
In case the Annual maintenance contract [AMC] is to be entered into after the
expiry of warranty period or of previous contract, the contract will be
accepted subject to checking of the equipment by the company's
representative and verifying that it is in working condition. In case set is found
defective and any repair needs to be done, then it will be repaired first and
then taken into contract and the cost (labour and parts) shall be borne by the
customer.
AMC contract effective date for Repair will be after completion of 45days from
Date of AMC purchase/Payment date. In case any repair is required same will
happen on chargeble basis.
In case of Renewal of AMC contract maximum 7days grace period from the
date of expiry can be given. After 7days of Expiry Customer AMC contract will
be considered as New AMC & clause of 45days for Contract start will become
effective.
All payments are to be made in advance along with the contract in favour of
Voltas Limited
The contract shall be valid for a period as mentioned in the contract form.
Customer will provide and maintain the electrical installation outside of the
Air conditioners by his licensed electrical person. Company will not be
responsible for any damages due to defect in the electrical installation.
Acceptance/Renewal of the contract after expiry of the contract shall be at
the discretion of the company.
Attending to the unit when called upon by you during normal working hours.
The customer shall register the complaint for Voltas Products at Voltas call
centre only, - WhatsApp no. 9650694555, Customer care no. 9650694555 /
18605994555,
For Voltas Beko Products Customer shall register the complaint at Voltas
Beko call centre only WhatsApp no. 9818994444 , Customer care no.
9818994444 / 18605994444.
The air filter of the Air Conditioners must be cleaned at regular interval by the
customer.
The Company shall be under no obligation to provide repair / service because
of improper use, unauthorized alteration, modification or substitution of any
part of Sr. no. of the machine is altered or attended by unauthorized person.
Notwithstanding anything contained in this AMC and also in the event of our
inability to provide services under this AMC due to non-availability of spares
/parts, our total liability under this AMC shall not exceed the AMC amount
that has been received by us under the AMC. Under any circumstance’s
product replacement will not happen & in such scenario prorate basis AMC
amount will be returned.
Exclusion: - Replacement of parts required due to abnormal atmospheric
conditions (Acidic Environmental)
All defective components shall be repaired/ replaced with compatible working
parts and defective parts shall be company's property.
Any change of address must be notified by the customer in advance.
While every effort shall be made to give preferential attention to emergency
of the equipment, the company shall not be held responsible for any loss
arising.
In case the customer wants to cancel the contract before the completion of
the contract period, there shall be no refund of the charges for unexpired
period.
The contract is not transferable in event of resale / gift to any other person
and no shall be given.
The Equipment brought to the service centre will remain there at customer
risk and the company will not be responsible for any damages caused due to
the factors beyond its control.
Damage to the product or any parts due to Transportation /Shifting is not
covered under this contract.
FORCE MAJEURE CLAUSE:
We shall not be liable for any breach or non- performance or delay in carrying
out any of the obligations contained in this MAINTENANCE SERVICE leaflet
including the servicing/ repairing of the unit as a result of strike, lockout,
industrial/labour disturbance, fire/ accidental damage, restrictions imposed
by government, any act of God, riot, war or any condition arising from similar
cause beyond our control.