Dated November 27, 2023

Dear Valued customer,

Welcome to “Kitchen Ensemble” Care plus program

Thank you for choosing our “ Kitchen Ensemble Care Plus Program " for your kitchen
We appreciate your interest in our services and we believe we can delight you with our exemplary
services.

The main features of Kitchen Ensemble Care Plus Program as follows:

• Regular cleaning of your product as per your convenience

• Service rendered through Hindware Home Innovation Limited trained technician

• Mandatory cleaning service free as per contract

• Free breakdown service visits during the contract period

• Priority service over other customer

• Contract valid for Pan India locations , in case of any shifting

• Centralized toll free helpdesk available all 7 days ( 8 AM – 9PM)

We have enclosed the contract agreement and terms & conditions for your reference. Kindly sign
on contract document and return one duly signed copy to our authorized service partner for our
records.

Should you require any assistance , please feel free to reach us at our call 1800-103-3300/
1800-3010-2273 or through e-mail support team through wecare@hindware.co.in

Thanking you and assuring you of our best attention always.

Your faithfully,
For Hindware Home Innovation Limited,

Vikas Sharma
Vice President - Service
 Kitchen Ensemble Care Plus Contract
Dated : 27-Nov-2023

Contract Reference Number: AMC-2366996

Customer Details:

Name: SANJAY KUMAR / JANARDAN PD Customer Code: CU23071700116

Mobile:9973416235 Alternate Mobile:
Address: SAKSOHRA ROAD ASSASAN BAZAAR BARH 803213 SUHAG JEWEELRS KA OPPOSITE
Landmark: PATNA
City: PATNA Email Id: j.radiobarh@gmail.com
State: Bihar Pin Code: 803213
Customer Type:Customer

Product/Contract Details:

Brand: Hindware Appliances Range: Chimneys

Model: 517250 Serial Number: DL52371409220021
Purchase Date: 27-NOV-2023 Dealer Name:
Contract Start Date: 15-Jul-2024 Contract End Date:14-Jul-2026

Service Coverage(Inclusions):
Chimney / Island Chimney Hob/Cooktop
o Major Cleaning - 1 No. o Normal Cleaning - 2 No.
o Minor Cleaning - 2 No. o Service Visit
o Breakdown Service Visit
o Electric Spare parts covered in cleaning

Service Coverage(Exclusions):
o Cosmetic and glass part not covered
o De-installation and Re-installation not covered
o Consumables not covered
o For further details please refer enclosed terms and conditions

Price Rs.4362.00**

** Taxes as applicable **Payment to be done to HSIL Authorized Service Center (ASC)

**Prices are subject to change without Prior Notice

Customer Signature
Customer Name HSIL Authorized Representative
 Kitchen Ensemble Care Plus Contract - Terms & Conditions
The Product must be in good working condition before the contract becomes effective and the same shall be certified
by a Service Representative of the Company. If the Product is not in working condition, the Customer shall first pay the
necessary charges to get the Product in working condition

All payments need to be paid in advance at the time of signing the contract by the customer & it will become effective
only on realization of payment if the payment is made by Cheque / DD.

No spare parts & accessories are covered under contract. If any spare or accessories found defective, customer has
to pay the price for replacement of the item

In case the customer wants to cancel the contract before completion of the contract period, Company shall not be
liable to refund of the charges for remaining tenure of the contract.

Renewal of the contract after its expiry will be at the sole discretion of the Company. Such renewal may be subject to
revised terms and conditions including revised charges. Customer will not be entitled for any charges / claims for non-
renewal of the contract.

In the event of any breakdown of Product notified by Customer during the contract period, service visit will be free of
charge. Charges towards repairing or replacement of parts, components if required to be paid by the customer as
extra.

Due to non availability of spares or inability of the Company to provide service, the Company may at its own discretion
terminate the contract after refunding to the Customer, the charges on pro rate basis, limited to remaining period of
contract.

In case Product needs an up gradation due to reason not under control of Company, customer shall accept the up
gradation at prevailing rate.

Every visit by Company Authorised Service Representative will be made within reasonable time from receipt of service
request & delivery can be expected only during working hours & days of the Company. No services will be provided
during National/State public holidays & any other holiday declared by Union Govt./State Govt./UT

Company’s liability under this contract is to provide services .Company will not be liable for damages, death, injuries,
health or any consequential damages of whatsoever nature to any person or property by use or operation of the
Product. Maximum liability (direct and indirect) of the Company under this contract will be limited to the amount paid by
the Customer for availing this contract.

The Company shall not be held liable for any delay in the providing services as described under these Terms and
Conditions due to flood, fire, wars, hostilities, riots, act of God, governmental (Central or State) actions or restrictions
or orders, civil commotion, strike, lockout, labour trouble, explosion, any other force majeure circumstances or any
cause that is beyond the reasonable control of the Company, and shall not be liable to pay any monetary
compensation or otherwise for the same.

The Product should be made available for servicing as and when our Authorized Service Representative calls on for
scheduled service, failure to do so will be treated as a service rendered or cancelled.

Contract is not transferable.

Company (Somany Home Innovation Limited) should be notified in case of re-installation or change of address by the
customer. Reinstallation charges will be charged extra as per prevailing rates.

contract is offered within Company Service Network coverage only. In case of customer moves to a non coverage
area, customer needs to bring the Product to nearby services network location, Company shall not be responsible for
providing services to non service network area.

Under no circumstances are the terms mentioned above negotiable and no employee of Somany Home Innovation
Limited or its Authorized Service Centre has the authority to supersede them
 Kitchen Ensemble Care Plus Contract - Terms & Conditions
Disputes if any will be subjected to Gurgaon juridiction only

The contract shall not cover visits under the following circumstances

a) Damage caused to the equipment due to floods, fire, accident, riot, breakage, pest, misuse, improper or negligent
use & tampering etc.

b. Damage caused to the equipment due to failure to observe the operating instructions and precautions as mentioned
in user’s manual

c. Defects occurred due to usage of local or non-recommended spares

d. Visits for customers re-training or for re-installation at a different location.

e. Defects or failures resulting from servicing or repair done by person other than the Authorized Service
Representative of the Company.

f. Failure of Product due to voltage fluctuations, abnormal voltage, defects in your electrical installation abnormal
usages or misuse

g. Damaged arising out of shifting the appliances from one place to another and fallen down from its original position.

i, Painting of the body, aesthetical parts, panels and other styling decorative materials are not coveredJ. Product is
used for commercial purpose.

k. The serial no of the device or any part thereof is damaged, defaced, altered, obliterated or tampered with or removal
for any reason whatsoever

All failures resulting from the above will be rectified on additional chargeable basis

GENERAL: For the purpose of this contract, the following expressions shall have the following meaning respectively:

1) The Goods’ shall mean the goods described in the Order form.

2) The Customer’ shall mean the original purchaser of the Goods from the company.

3) The Company ‘shall mean “Somany Home Innovation Limited”