Hitachi Annual Maintenance Contract

COMPREHENSIVE AMC – Refrigerator:

Attendance of complaints call as and when called upon by the customer. Customer shall register the complaint at JCH-
IN Call centre only.

Services mentioned in Labour Maintenance contract are covered under this contract. Other than that in case of
repairs or replacement, following components are covered under this contract:

Electrical Parts like Compressor, Timer/PCB, Relay, OLP, Capacitors, Fan Motors, Thermostat, Heaters,
Temperature Sensors, Wire Harness, Electrical Switches, Electrical Valves, Buzzer, Ice Maker, Sealed System jobs-
Gas Charging, Evaporator, Capillary, Drier.

The components other than those mentioned above and few of them like Cabinet and liner, plastic, rubber
and glass parts, doors, Door Gasket, shelves, painted / printed parts, Internal Leakage, bulb / LED are
excluded from the scope of this

General Terms & Conditions

1. JCH-IN shall arrange its Authorised Representative to attend the unit, for any problems with the unit as and
when called upon. The complaint will be attended within 3 working days from the date it is notified to the
Company.
2. The Company shall arrange to undertake repair of the unit. If required the unit shall be taken to our service
station. Charges borne by service Provider inclusive of pick n drop of product.
3. Customers residing outside the municipal limits of the City / town of our service centre shall have to bring the
unit at his / her own expense to the service centre.
4. In case the service contract is to be entered into after the expiry of warranty period or of previous contract,
the contract will be accepted subject to checking of the equipment by the company's representative and
verifying that it is in working condition. In case unit is found defective and any repair needs to be done, then
it will be repaired first and taken into contract and the cost (labour and parts) shall be borne by the customer.
5. Any parts/services not covered /mentioned hereinabove in any type of the services shall be on chargeable
basis. The cost of such service/part shall be paid in advance by the customer.
6. Any defect in electrical installation outside the unit is not covered under this service and same shall be
rectified by the Customer including electrical supply points and accessories (viz plug points, MCB etc.) through
its Electrical Contractors. Any damage caused to the unit due to faulty electrical installation (wire fluctuation
in electric supply) shall be rectified by the Customer.
7. This contract covers only those unit/units installed at the address mentioned on care pack contract. In case
of shifting / reinstallation of the unit(s) the Customer shall intimate the same to the Company. Shifting activity
(dismantling and re-installation) of the said Units will be carried by the Company, however the cost of the
same (shifting) will be borne by the customer. The Company shall not be liable or responsible for any damage
to the units including the parts, if the Units are shifted by the Customer through third party. Damage to the
unit and or any parts in either case (i.e. by the company or by the customer through third party) shall not be
covered under this AMC
8. During the subsistence of this contract in case of change in location, the Company reserve the right to
withdraw from this contract for maintenance due to non-availability of its service centre in the particular
location. In such event the Company shall refund the balance amount of the contract to the Customer.
9. If either parties decides to terminate the maintenance contract before the half tenure completion of the
contract, a pro-rata fees shall be refunded after deduction of tax for the unexecuted period (full month). Post
expiration of half tenure no refund shall be applicable.
10. The company reserves the right to terminate the contract in case the unit is serviced/repaired/handled in any
manner by any other/third party without prior information to the Company, serial no of the unit is altered,
removed or defaced, neglect or cause other than normal use.
11. This contract doesn’t cover the defect caused by household pets, rats, cockroaches or any other animal or
insects. Service charges including part replacement due to above reason shall be borne by the customer.
12. The maintenance contract is not transferable and change of ownership brings the contract to an end.
13. FORCE MAJEURE CLAUSE: The Company shall not be liable for any break or non-performance or delay in
carrying out any of the obligations contained in this maintenance service including servicing / repairing of
the unit as a result of strike, lockout, industrial labour disturbance, fire, accidental damage, restriction
imposed by the government, circumstances beyond our control, any act of God, riot, any war or any
condition arising from similar causes beyond our control.
14. The parties shall strictly abide by the ethic policy and code of conduct as laid down by the Company.
15. The parties agree to maintain the confidentiality and shall not disclose any such matter to the third party
expect that is required under the law.
16. In case of any dispute or difference between the parties with regard to the terms and conditions of this
contract or any such services, the parties shall try to settle the same amicable within themselves. If the
problem still persist the parties shall be free to approach the proper courts having proper jurisdiction over
the matter.

------------------------End of Terms & Conditions--------------