Professional Documents
Culture Documents
GROUP 1
PRESENTED BY:
FORMAL OR THERAPEUTIC
COMMUNICATION
INFORMAL OR SOCIAL
COMMUNICATION
COMMUNICATION
Communication is the process of
exchanging information: sending
messages back and forth between
individuals or groups of people.
Formal or therapeutic
communications - have a specific
intent and purpose.
Informal or social conversations -
are less specific and are used for
socialization.
FORMAL OR THERAPEUTIC
COMMUNICATION
Therapeutic Communication is a conscious and deliberate
process used to gather information related to a patient’s
overall health status (physical, psychosocial, spiritual, etc.)
and to respond with verbal and nonverbal approaches that
promote the patient’s well-being or improve the patient’s
understanding of ongoing care.
Disclaimer: The Basic Geriatric Nursing book, 6th edition, by Patricia Williams, RN, MSN, CCRN, served as the
basis for the information presented.