EXERCISE 6 EDITING STEP 4 COMMUNICATION PRACTICE

GRAMMAR NOTES 1–8 Read the letter. It has nine mistakes in the use of direct and indirect
speech. The first mistake is already corrected. Find and correct eight more.
EXERCISE 7 LISTENING
21|02 A Listen to the next part of the interview with Ellen Sands about communication and
misunderstanding. What method of minimizing verbal conflict does Sands discuss here?
To: EmilyL@yoohoo.com
Fr: CharlesM@yoohoo.com

Dear Emily, 21|02 B Listen again. Then answer each question in a complete sentence.

1. What did Sands say that speaking about yourselF instead oF the other person involves?
I just wanted to fill you in on Tim’s school adventures. About two months ago, Melanie
felt She said that it involves focusing on how the other person’s statements are affecting you.
said she feels we should switch Tim to the public school. He’d been in a private school
2. What did she say about how people should respond to anger?
for several months, as you know. I asked her why did she think that, and she said, “He’s

miserable where he is, and I don’t think the quality of education is good there. He tells he 3. What did the host ask Sands to give?

doesn’t feel like he can communicate with the teachers and that no one understands him.
4. What did Sands say the two women were arguing about?
He also doesn’t think he has many friends.” She said she thought we can move him to the

local high school, which has a good academic reputation. I told to her that I agreed with
5. What did Rosa say about Alicia?
her, but that we should ask Tim. The next morning, we asked Tim if he wanted to stay at

the private school. I was surprised at how strong his response was. He said me that he 6. What did Alicia say in response to Rosa?

hated the private school and didn’t want to go there any longer. So we moved him. He’s
7. What is the ³rst thing Alicia could have said?
been at the new school for a month now, and he’s doing well. Whenever I ask him does

he have his homework done, he says, “Dad, I’ve already finished it.” He’s made several new
8. What is the second thing Alicia could have said?
friends. Every now and then, he asks us why didn’t we let him change schools sooner. He

says people are treating him as an individual now. I’m just glad we moved him when we did.
C Work with a partner. Discuss this question: Do you agree with what the communication
expert said about not returning anger for anger? Why or why not? Give personal examples.
Not much else is new. Oh, yes—I do need to ask are you coming for the holidays. Email

soon and let us know. Or call.

Love,
Charles

366 Unit 21 Direct and Indirect Speech 367

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