Professional Documents
Culture Documents
Sector: TOURISM
Module Title:
PRACTICING CAREER PROFESSIONALISM
This module was prepared to help you achieve the required competency:
Practice Career Professionalism. This will be the source of information for
you to acquire the knowledge and skills in this particular module with
minimum supervision or help from your trainer. With the aid of this material,
you will acquire the competency independently and at your own pace.
Talk to your trainer and agree on how you will both organize the training
of this unit. Read through the module carefully. It is divided into sections
which covers all the skills and knowledge you need to successfully complete in
this module.
Work through all the information sheets and complete the activities in
each section. Do what is asked in the INSTRUCTIONAL SHEETS and complete
the SELF-CHECK. Suggested references are included to supplement the
materials provided in this module.
Most probably, your trainer will also be your supervisor or manager.
He/she is there to support you and show you the correct way to do things. Ask
for help.
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Your trainer will tell you about the important things you need to consider
when you are completing activities and it is important that you listen and take
notes.
Talk to more experienced workmates and ask for their guidance.
Use the self-check questions at the end of each section to test your own
progress.
When you are ready, ask your trainer to watch you perform the activities
outlined in the module.
As you work through the activities, ask for written feedback on your
progress. Your trainer gives feedback/pre-assessment reports for this reason.
When you have successfully completed each element or learning outcome, ask
your trainer to mark on the reports that you are ready for assessment.
When you have completed this module and feel confident that you have
had sufficient practice, your trainer will schedule you for the institutional
assessment. The result of your assessment/evaluation will be recorded in your
COMPETENCY ACHIEVEMENT RECORD.
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LISTS OF BASIC COMPETENCIES
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MODULE CONTENT
MODULES OF INSTRUCTION
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LO 1. Integrate personal objectives with
organizational goals
ASSESSMENT CRITERIA:
1. Personal growth and work plans towards
improving the qualifications set for professionals are
achieved.
2. Intra and Interpersonal relationship in the
course of managing oneself based on performance
evaluation is maintained.
3. Commitment to the organization and its goal is
demonstrated in the performance of duties.
4. Practice of appropriate personal hygiene is
observed.
5. Job targets within key result areas are
attained.
6. Competing demands to achieve personal and
team and organizational goals and objectives are
prioritized.
7. Resources are utilized efficient and effectively to
manage work prioritized and commitments.
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8. Practice and economic used in maintenance of
equipment and facilities are followed as per
established procedures.
9. Training and career opportunities relevant to
the job requirements are identified and availed.
10. License and or certification according to the
requirements of the qualifications are required and
maintained.
mental right at work including gender sensitivity are manifested/observed.
g and Career opportunities based on the requirements of industry are completed and
updated.
PREREQUISITE: None
LEARNING OUTCOME #1
CONTENTS :
- Personal development
- Organizational Goals
- Personal Hygiene and Practices
- Code of Ethics
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ASSESSMENT CRITERIA :
1. Personal growth and work plans towards
improving the qualifications set for professionals are
achieved.
nd Interpersonal relationship in the course of managing oneself based on performance
evaluation is maintained.
3. Commitment to the organization and its goal is demonstrated in the
performance of duties.
4. Practice of appropriate personal hygiene is observed.
5. Job targets within key result areas are attained.
CONDITIONS:
Workplace
Code of Ethics
Organizational Goals
CD’s, tapes, transparencies
ASSESSMENT METHODS
Written Examination
Role Playing
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LEARNING EXPERIENCES
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Fundamental Rights are Work Code of Ethics
Common company procedures Fundamental Rights are Work
and standards Common company procedures
and standards
Building Consensus
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Meetings are an excellent way of fostering team spirit and the team-
working habit in the early stages of a team’s existence. Set up an
initial series of meetings in which members can get to know each
other and work towards a consensus about the goals of the team.
Make sure that the task the team has been assigned and the issues
it will be addressing are fully understood by everyone, and assess
all the options available to the team before deciding how the team
will be organized. Finally, discuss and decide on achievable
deadlines for all the elements of the project.
Analyzing Goals
Goals vary according to whether a team is there to recommend a
course of action, to make or do something, or to run something, or
to run something. For example, a task force that makes a
recommendation can measure its success rates against feedback
from within the organization. A “doing” or “making” team, such as
a manufacturing cell has specific costs and customer satisfaction
targets to work towards. A team charged with running a marketing
drive has to work to strict budgets and schedules.
Harnessing Motivation
Ambitious, challenging goals are more motivational than smaller,
specific ones. For example, aiming to be the biggest and best in
retail financial services is more motivational that trying to reduce
average mortgage application approval to two days. If possible, set
both general and specific goals, aiming high but remaining realistic.
Ensure that everybody participates in setting their own goals, as
well as the team’s. Do not compromise on any teamwork needs.
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Look for the optimum combination of strong teamwork and
technical capabilities.
Points to remember –
All team members need to agree on a precise definition
of what they are working towards;
Goals should not be set until you have discussed all
possible approaches to the task.
Although team members are needed to finalize team
goals, the objectives of the team can also dictate
membership; and
For best results, targets should be challenging with a
combination of general and specific goals.
Source
Heller, Robert. Managing Teams. Dorling Kindersley, London.
C.1998 p. 20-21
SELF CHECK
After the undergoing the learning activities, the following checklist may be used. Put a
checkmark on the space corresponding to your response:
Some-
Action Never Often Always
times
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and work plan towards
improving the qualification set
for the profession?
3. Do I demonstrate commitment
to the organization and its goal
in the performance of my
duties?
FEEDBACK
Comments and suggestions from teacher and other trainees may be used as feedback
to self-check.
PERFORMANCE CRITERIA
Criterion Yes No
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1. Pursue personal growth and work plan
towards improving qualification set for
the profession.
Answer Key:
1. True 2. True 3. False 4. False 5. True
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LEARNING OUTCOME #2 SET AND MEET PRIORITIES
ASSESSMENT CRITERIA :
CONTENTS :
- Organizational KRAs
- Work values and Ethical Standards
- Company policies on the use and maintenance of equipment
CONDITIONS :
Learning guides
Transparencies
CD’s
METHODOLOGIES:
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Group Discussion/ Interaction
Simulation
Demonstration
ASSESSMENT METHODS:
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LEARNING EXPERIENCES
2. Discuss the effects of gender and Working with a partner, have the
development, and personal students list ways to
hygiene in the work place show respect for others and
ensure good personal hygiene
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INFORMATION Sheet 3.2-1
Points to Remember
A team member is still an individual and should always be
treated as such;
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Cross-functional teams offer people the chance to learn about
the roles and work of others;
Inter – department teams break down costly barriers;
Formal teams sometimes need informal elements to stimulate
and refresh their work;
Teams cease to be teams if one member becomes dominant;
and
All team members should make sure that they are working
towards the same goals.
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SELF CHECK
After the undergoing the learning activities, the following checklist may be used. Put a
checkmark on the space corresponding to your response:
Some-
Action Never Often Always
times
1. Do I prioritize completing
demands to achieve personal,
team and organizational goals
and objectives?
FEEDBACK
Comments and suggestions from teacher and other trainees may be used as feedback
to self-check.
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PERFORMANCE CRITERIA
Criterion Yes No
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SELF ASSESSMENT TEST
Fill in the blanks. Fill in the blank with a word or phrase to make
the sentence complete and correct.
1. All team members should make sure that they are working
towards the __________ goals.
2. Teams cease to be teams if a member becomes __________.
3. Formal teams sometimes need ___________ elements to
stimulate and refresh their work.
4. __________ teams break down costly barriers.
5. __________ teams offer people the chance to learn about the
roles and work of others.
6. A team member is still _________ and should always be
treated as such.
7. There is no need for a team if its members are all pursuing
__________ aims.
8. Involving team members in __________ increases job
satisfaction
9. Working together with ___________ provides a better
understanding of the market.
10. If a new product is to be launched, the first thing to do
would be to do research on its __________.
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Answer key:
1. same 6. an individual
2. dominant 7. different
3. Formal 8. decision-
making
4. Inter-department 9. customers
5. Cross-functional 10. competition
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LEARNING OUTCOME # 3
CONTENTS :
- Qualification standards
ASSESSMENT CRITERIA :
CONDITIONS :
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Hand outs
CD’s on professionalism in the workplace
METHODOLOGIES:
Demonstration
Interview
Written Examination
LEARNING EXPERIENCES
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Learning Activities Special Instructions
1. Have the students discuss the Divide the students into groups to
importance of certifications and brainstorm and prepare the
licenses as well as awards and qualifications and requirements of
rewards in the workplace those who will be
2. Given a certain qualification (like
FnB services), make a list of
possible training programs that
one may attend for career
development and advancement.
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After reading this information sheet, the student/trainee
should be able to:
1.Know the qualification standards of a worker.
2.Learn professionalism in the work area.
Planning Future Goals for a Team
The vision that holds a team together does not end with the task in
hand. Consider the future of the team both as a group and as
individuals, as the career progress of each member is affected by
their experience and success within the team.
Building Careers
However, helpful you and other senior colleagues are, individual
team members must be aware that they have the overall
responsibility for their own careers. Encourage each member to
regard working on the team as part of a learning process in which
all lessons can open up new opportunities, thus building up a body
of qualifications to take to their next position – whether in another
team, as different department, or outside the organization. Career
building like good teamwork, will always be more effective if it is
targeted. Where do team members want to be by a certain age?
What do they need to qualify for that position? Help them to act on
the answers to these questions and you are providing them with a
stepping stone to success.
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SELF CHECK
After the undergoing the learning activities, the following checklist may be used. Put a
checkmark on the space corresponding to your response:
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times
2. Do I seek/receive/demonstrate
recognitions as proof of career
advancement?
FEEDBACK
Comments and suggestions from teacher and other trainees may be used as feedback
to self-check.
PERFORMANCE CRITERIA
Criterion Yes No
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1. Trainings and career opportunities are
identified and availed of based on job
requirements.
Choose the correct answer. Choose the correct word from the
parenthesis that will make the sentence completely correct.
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1. The career progress of a team member is affected by their
(awards, experience) and success within the team.
2. The future of the team should take into consideration (both,
separately) as a group and an individual.
3. Good team leaders understand that the future success of a
team depends (entirely, solely) on how the individuals develop.
4. The leader should act as a (trainer, counsellor) to the members
of the team.
5. Developing the team members’ natural talent, helps them
(advance, improve) their careers.
6. Promotion is usually (horizontal, vertical) but team members
usually move to larger teams.
7. Help promising colleagues to find (high paying, suitable)
positions internally or externally.
8. In organizations where vertical promotion is harder,
individuals can still progress as they (move from team to team,
stay in just one team).
9. Career building will always be effective if it is (dictated,
targeted).
10. Team members should regard working on the team as a
learning process where lessons can provide (experiences,
opportunities) to grow.
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Answer Key
1. experience 5. advance 8. move from team
2. both 6. vertical to team
3. entirely 7. suitable 9. Targeted counsellor
10. Experience
EVIDENCE PLAN
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Qualification Title
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Unit of Competency
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Complete and update training and career
Opportunities based on the requirements
Of industry
Prepared Date:
by:
Checked Date:
by:
Candidate’s Name:
Assessor’s Name:
Qualification:
Date of Assessment:
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Assessment Center:
B. Written Exam
Recommendation
For re-assessment.
_______________________________________________________
For submission of document. Pls. specify (Portfolio Document)
_____________________
For issuance of COC
______________________________________________________
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Candidate’s
signature: Date:
Assessor’s
Date:
signature:
Candidate’s
Name:
Assessor’s Name:
Assessment
Center:
Qualification:
Unit of
PRACTICE CAREER PROFESSIONALISM
Competency
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Instructions for the assessor:
Date of observation:
Description of assessment
activity:
Location of assessment
activity:
Satisfactory
response
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The candidate should answer the following
Yes No
questions:
How will you be able to promote sound and
pleasant working relationships with other
workers in the company?
Feedback to candidate:
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Assessor signature: Date:
Candidate’s
Name:
Assessor’s Name:
Assessment
Center:
Qualification:
Unit of
PRACTICING CAREER PROFESSIONALISM
Competency
Date of observation:
Description of assessment
activity:
Location of assessment
activity:
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Qualification:
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3. What will you do to prove your honesty and loyalty to the company
you are working with?
Answer:
5. What will you do to grow and learn from the error you have committed
in the exercise of your duties and responsibilities in the company you are
connected with?
Answer:
WRITTEN TEST
INSTITUTIONAL ASSESSMENT
Multiple Choice: Choose the letter of the correct answer from the given choices.
1. Determines a person’s physical and biological characteristic such as
physical stature, color of the skin and hair.
a. heredity
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b. experience
c. socialization
d. social environment
2. Consists of individuals, groups and institutions with whom the person
interacts with from childhood to adulthood.
a. experience
b. heredity
c. social environment
d. socialization
3.A process where a person acquires, learns and internalizes a set of beliefs,
ideas, values, attitudes and other socio-cultural characteristics.
a. social environment
b. socialization
c.experience
d. heredity
4. During this stage, the need for attention and acceptance is most dominant.
a. infancy
b. childhood
c.adulthood
5. It is the simplest way to plan your work by writing a list of things you need
to accomplish during the day.
a. Controlling
b. Implementing
c. Organizing
d. Planning
6. Consists of the process of recognizing or inferring goals of individual or
team-members, consistently for optimal team-collaboration and effective
operations.
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a. Goal setting
-management
c.Organizational goals
d. Personal goal
7.Promotes long-term vision and short-term motivation and it focuses
acquisition of knowledge and helps to organize resources.
a. Goal setting
management
c.Organizational goals
d. Personal goal
8.To commit themselves to the democratic way of life and values, maintain the
principles of public accountability and manifest by deeds the supremacy of
civilian authority over the military.
a. Commitment to Democracy
b.Justness and Sincerity
c.Nationalism and Patriotism
d.Political Neutrality
9. recognized as the key ingredient between someone who is successful and
someone who is not.
a. strong self-confidence
b. professionalism
c. integrity
d. pride
10. The sum total of the biological, psychological, socio-cultural and other
traits of a person
a. personality
b. psychology
c. ethics
d. etymology
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11. The enthusiastic employee who creates an environment of good will and
who provides a positive role model for others.
a. Adaptability
b. Honesty
c. Integrity
d.Positive attitude
13. It has been recognized as the key ingredient between someone who is
successful and someone who is not.
a. self - awareness
b. Self- confidence
c. Self – motivated
d. self – respect
14.One who requires little supervision and direction to get the work done in a
timely and professional manner.
a. self - awareness
b. Self - confidence
c. Self – motivated
d. self – respect
15. The ability to resolve diverse problems, to understand the importance of
structure, organization, resource management and to complete critical tasks in
a timely manner.
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a. Management
b. Supervisory
c. Leadership
d.Policy interpretation
1. a
2. c
3. b
4. a
5. d
6. b
7. a
8. a
9. a
10.a
11.d
12.a
13.c
14.c
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15.d
References:
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