English

(dpoken eommoniation)

a- Bvamplas of Spiken Commonicorhon. ?lonal Conuni

2bpoken omnnunieoime he ono dess. of eommurieion.
tohere he medlum of spsch instmumental
cau be of Savod yps
Sense.TRey Can ty
inn meaking
Otace to foce domahond h a n
Atace to, face conmvetsaton
com velhalion. b also an eamples ot
Volbal CommuriCoton.. wh1e the kendet sends the messoge
,
to the neo'ron in Peson by Speak"

0 Rbia detpels. Pblie peechi

The Sendot ià able touse a plahnom o Communicne toc
lang numbo , of necivess using Apoken voonde ovet on

)dass lacnes
Teaabereochirg in clau is als adasia ne of dpolee
soCommun'eato n' ohete the Heachei s
sudent by -the meons of a sviesComomumi cost on
of cos usaly
Conecled apoken wonds.

Jhe teleison ohannles neluaing the news ehamle

apeit faom catoing -toto the
he enol Sehse of hume
enlejtainmenh
edium Hhat iy Letots )
Newspapej
aToatid Populay Cammyctfon
we stomy the
to Ceimuncotion tbn Communie tohat
hessge SeaSee llSpeaking
ofteot book Convey Commuitattng each
hough Ihs
bock, lettert tece' is each
tion. and Cummecaton aton
writen is
egulartiy and a 4ont Have Qnd vej the bbe Ihe usingohe. olso on
tet atory ? ohe. lhe
tion.wagazines Inegme1leHets
fautmested message te examples
book, tingLori done vetbal spoken
com a he
te Lettes t that wlwll londer
tweWe mamoio, bok fng wel l municxhon
meclium phone
al
aboso toTna intended ot message makes aoons. enough en
atete Boolks
: avd to use wtitlen ondithe
Newspapet
examand
mplesmage2i of
yed aad teplace ate is"use
assumei leHors the ? tobpoken
lasotsistpl in fromA Cumnmuncation khawn Eanples
o by of translonHecalCannotven
of
antgehotal, Hheahee 01e the tHenorcà wri
n ahelaY ha as Hen
of Cornm
oratten appiorton Sende o4
thrcòme writen
atu mectem
oriten ha uni
be ot 08Ids Hen.
Calitn.
 3. Social
media )
onversatons
ofOn Tkey OftenJtets haue Comn buchothet Conduched face o
objecBs.
ton
Thug veN
Cienyay a what
auguge
ntei book htoge
cauld focus wA
inclhudle uiiaattofon. social is is
ced.Qud
Then also be oytlk hrough ie 04
keapintejactions inte-Pouonal
s0nal hese
erurts when may sing tottby
in personal greetings, petn he mothei 1he prinef
s about
y's alsinolde
o hat intot- otn fol o he hoppen
onting hen
Soeil
events Conuni
a1e eaton
ng coltongue,
coieommuni choumerth
a des happen he aund Sevenal led CommDnicatiorn cooeca,
genot
%al y
ld. netd weahe Roi souod maa
oriphons on intnoduetion actor Intet- we be
forn puble in temedioual eate tore when whatevo plaroms by
seen be
3 uoing
a oof ConveLdat
eueydaylile. ons comunicakon: &
gret Peaple eventi.
PeSOnal
in in som& he
coorcle.o r
fuc miEngi
no sh, ules talk He ike tele.
deal ples hions to
e one
 D Ahs. bohatoe
04.
|Pest Commucoton
has a
Fach udestand
Btating mesage L elo P'TRe
o pen Vet MOn-
it
uted |Physical 1tclot
ittt trommeaningl
leterts, unoaton
Verbal
Comm
son does hos
stnucote bal
is wortd Verbal
a -I a
mules
Commuw e-he
ersy distnee Epresenee not and
as mail can ell
ned in help of
Arof to the endig de Com
Votbal groammat caton
be eto ivot the find cus mun'
oierence
place ot
in phond he to tises
poimt cotton

here AsH Stnuceut

t ed0foes Alon befweon2
Pa 1!
ommuieotiom. H poinfeiNDdehnd NGrsag Non
seuted neols ane pes does not -Vet
Atat ng not gnamme se bal ot votbal
as Hhe changes Conon Propot bal
faool physical hawea
aud
CommUnentio aa
tnuosy 30 onmyw
of it
in is ldinp wl ls
not y
 jana Mir Mohendaote
RaMrse Buld
Ro
le

p
thanks,In
baies
|p|telastie watente |OR,the |hold |out|ban tOould |On hve a
t anmal Th
h Grood Ginoup
link ank woul d Mn
thenecent
onmsdo much. plastie
butfnd come
jane
bags e wns you, be aftet
huhat
oHhoutives to we bag Mt you good speah
hore dseuub
wnst e ho0n
se the leing hawe H bn to
Da. Glke to to
ofcan ebanTheygelting Moreevel»ditheul
a we lten hold Oh
aneiestage to on all tecont
lead placte- Mns- aTe begai n
ane t tothe a of
hould ehokadplashe papi -happy to all goup you
alen ham less heiwhoeey cay se ban
beg to yout of
ou1 Lied
be dou bagspeople fe wi t h diseuouston Tidoy oh
fu l -hings the plasties
Uews
weleomed. annnot plasty
to
too tk diseuit on
ves On
all wi l wh
 . 3. Cammuw'entlon
DNon-Votbal
> isEbb "tse s 4. Communoa-om
Vetbal i)he
The bhot ideas Vetbal
Is
ohat
ExareBxampla knocn
teeling8. of Theys
D cohat
ohat
Televisen j asKpokan
trmom is hough, ommukl ONehe
paaing DA spoken two Communieotion an
o+ he is he
emotons of
face spoken ord types ype ernohons, otbal Calion he
pokon spokerfComrnen'aton
phoe. ha
on Carmmun' of Coromunication
toCommumia ,
foee ideas too vetbal Vorb Corvnur' cation of
Carouw'ea Comm feling two
al
Convesbohon enahonges
Hon
ahd atonunoartlo
GmmComonuni
inonnato
ovd
change ex
ot ypeds
ton? which
itonmatbn hpe
n
? 0 CoHon ?
houglll males 2
? of
 3ypeof 4. . s
pBchelebsmay medium, The 1Jhat Dis Provdas
Bonemessage 3Omounioton Eim)plBxampl a The
etbal
AimAavantage
e Nlon- e ofs knouwn what
inchude adatages NeaLeens,
s llenpss
) mon s les ear i
than Veibal Praxemias ).
kinesies we pape o4 medtn
os
man-
Convet
whete yed Soope o)
of hoso Callvetbal cotoHer
of
anbal
n'catton non- o Jhan to vd E.wToHen tUrHen
non- the Ha Vestbal of Commumioalion
tecondig vetbal bnay onvey magzinesmaila, Hen ton
iy
s)Venbal
coi Vetbal non Camei
als mtmicoton tnication
omm
Cowmrnuki
ohnonemiesHaplie hough Conteion ahoho Commumi
ICornm
n) Cafion Cornmun
otig
Cormnniatiom Comulti mesage Text
wy
s
hao Vetbal Cation
Cothon spokon
is doci'al coti
ornonieartiom
alo io Co ia Bo hot
numË hof Catton andmelum. ks on
cu95
hes rmn the hrcough 2
aconds media amd 2ney Jhe oakes
spenks,
unlortton se option Vetbal
miotoTvathal
ett
onsumìng of
on 2 ote Votbal Shor he
bis Vetbal Comndart
Gammülila.t tse
vbice, Ths
had Corm bookd.
bosA of
less
 of 15 14. Conduet
Ahoughs,
Crmatsaiy Postunes ) Thone ) ind'uidual efle
inor Defne indiwdual
cue mediu Personcd ohat
Eye tive
Communcaton tend m
malonnom ane Noh-Vetbal
face when
Opinions,Comong the of (hee
fo s pp ype ta
toueh
Contaet9A ane kinesies
cormmuni touch Sean Ote ea'ta he
aee
Ahed
on ofstudedl
de Open wherbetwerat nee.knesies movements mode 2 prodoss.
ibmaton irad het Commun Communi A0h-
the Contion
Porson he of Vezbal
s Proees 2) hand. friend,eotrg n to
the to 0ceasi 0 the Camnni' t on
impazlinganother. of hrough ons Held Gomnuni
co1a
toms niend
of catfon
hen no
of Itfeniy upse the laneay eual, on
ca
an u ?
 phohe 20. 19.
face avd instnuetons.ond -two
) Ohot ohat
Cals , to
OnOnal sevdet,) The ate ieand The
5ato ate
and foc teeK
e man
Commun' cahon clememts he ahlsh9iving he
mone.
Conensattons place eceve
ohjechves main
invetous mesaoe olemets
of
intom ebtectves Corrmuncalonhe
in
3 CommumCatt'om oto
of ) )
Reeepion nanseodir in
D
meehings, , human
Aetngs channel ) Communi
matton,caton De
ommuni o dacling messegeroissio
to Com the
Presemati such Co issue dhe
mmunention aie catto muni mena of
ttecevet ) the
mA? monae.
ns ndots caton
ons
 An)
26. msageate 5 a4. 29. tohals
ohmal92.
Mantion obsetvingtulenAolive cohat nelalonahip.
tohatposonal ofploee tohal Pro
Some itening ecols
An
1y rmal
anilhrg
Sonibig ) rules ,
onduet
Makig e bomeistening dhe u is incasuol
astwre.
enveatm ofj"paAettve being bstong? mfon aud
ohat achve is Communi
of dent. at s one andnelorcol mal
Votbal he
hienanhies
Achve listening?d of Communication
he ton cn
poacioe
iclerig and loun
seltings awd is
mon skills
2 ofp 2 estabisheo
is
Vetbal
preparuing of olten
taa ypiealy
and
a
laan
ugume neba
 30. ho
29.Ho
Commun skills on of The Cthesspsot
tohat Aome MentlAome vieo sternetPasive
Caton is O}o but
1)
spea Compet Posive 9 Ihee dhe says hensistering
skill, kimg modes <en
prolesional
Contexls.
and and ts
ive obonemee one possive
he skll aterelive toiesnmaans
listening psve and
abil ? hae to
basie lislening
napone
oithoud
aeMectivey in doed
to steni ond ndenst and
mocdesof the mot
itening vot
Onal
intonmai
t istening t
Cantac
slkil
 wrutHen
Jenton 38. 92
thdiscusion
aughtand den morttweOn
o Ahaneshs maintrot onialod
mronclogue twhat what
det of
Dialbgue Noncl
Herally
uque is
re lovertsoton peach Haning ohete
Bki'the! is spakoiy.
innei
seE:
Dionabgu pesple mono mfon
eehar qven
lbgue
even he mal
a byingle
penson ng whete
eengage torm
mon- oithout ? onmakhes. fabbe
Rblained
idea, means speahng
vetb Communi
0n
in
he
n itet
sperch
al inon a spaaket
dhalogue #is
om Convets Ca tepeHon skill
mahion tton intouie
muntatton oith. eprteses the
ation in ?
opiiens is
whieh he notutal
Callea
 Conceren.
1) Sotvesa clye
prnoblen
doling a T0 The ) here
rea imoup tmiotsty partcipenls "Öhe
Discusion
Parntieipaota
Aclive y i)
Gmoup goup 9enerorte oup
) eh lot
bpie ds
dewsion aa ofebs bank
anaUnce dis new solusolu CuAsin
ptposeg. ehallenge cuss
cLus HomHom is
ton idea Cormqay
i onot
s on
ment dene clone veng ond
anBome delalewh
ele arue
thnough 2, of
ueimporlant
[miavbha otfhem
ee ne
odebete
the te
becale otheg
lol o om
ai
 41 Case 40. 38
idet,intluen
luence
utsioe eechongee Posuasion | ) dinec
goal
led
Cndersftood Conlinue.
Tnesen Detenee hat
inyalves o Chaeetetsepinien
ouBside
Comes
fnom fesuasio anguments eg ogent Melivafion
lalesate oha
tinq udience. oAuasion technique
agrements he is Comenontay
on Molivafionik is
s betweern hat
H Persuason
faculty psUasion? as a
to is evalua Creataomdsposi behavionat molivaon
ast behavion dniving
ombrig move, an hat
of
Pessuasion
o aet ions
bpecihe
Porsons
belieks It nvolves is Hhe
Motiva moivate fonces 2
Comes motvation baevin Gn poocess of on
about ion to,sion.
Pers be Cnonsy a eson
and
dke the ormment givea
trom involves pubie On elementt toacing
n
gn of stony
chos notvaton any inchonge matcotem born
wthin. pealkim Gimomony ime
he
ot
Ot wihin ohiol,
-torece
Tonn
to )
 Vih )
3is wJf 49. 42
ion-ship
fonmTela teliable
fis not Prertmanet
H econ 0.Delerionce
valvesinchamaeten a
316peeh g
s I6 omuniation.
effeetve
morte 3 gives s communieato
does Oroa Deltenen
Conmumieaion
effec inttml
nod less not Monet
Monolovy
ted
by
immediate ce
leqal Costl have
tiom Between
eiden an betw
fedboekaKkes
ee oaland
etni
. 1

ivolves
chataeelbamooe nnoley
Tt T} Jt feac Comnunicohion, Tioo
TH s
back: eeon. Dialouge
is ts is wTctten On
ton wrrtem Cenension
beieary no
om lega mos CostkiBgyh mone
mal tmeto
elecAve peimanethas Comn daalouge
endenee eliab Commun'eston Pensons
eted m umie
Communieahoy le keap tion
by
 olot voiee. ina
listenon aut and ise
poodvels.
hein of hing
instanee, of D panelstsAnsTk OP 44.
Abinkin Otga in in sion
lihies the Jubjeet deseu Discu gnoup
about toneNE
l nouyo he a tirn
lity
hatdubjeet 9notup ss
n-
meosUted 0Uant eportee tollo
tei he a
one
toneefla a n m oinqs ?gh
Dissuson
discussion
typicol ach note
behaviouS Cras all vles
adnequine Doveo Condiemplo matket diseussion diAfenente
and ofaens on
One exomples oniginaliy in Hve dates skills
qmoup
ayp Cennolled l<neoledge
ton
hese
br,
solevhbns amethods
bady aach oGne the tes
Cancidortes and
and diseussio, of siuati'ons Some have ss tt
Language posiHom
knouled.
s heòn On
atiude
andCemmuni voide of job. and empleyesCandidotes ed
ideas aro in
athonidatve tnconventionalThe rooiei
heiopertloo n
employeteotHon piteh, o depth is
at whenevalutefenalis the rmonca
Gnvey knouwled, ko up
wonk Volume kiionc t!
ma
publiehd 45- v)
OfIn ye- <b expnession:
Zonedisigtesesl facial akinesis
cassifed
eeet ct Discos esa good posiions
Jinseleson
he nitialy
blishathe
intimag
Z0n60, y movement Tniiative
pnoeoss
cohieh ito difenen le
Or qazingCor
Bx- veys Non-
maNns
vetbal leadenship
po
0+ and means Swetal -
faligó e t0gz in Belf
related o non pes locwof sess
Z6ne eye- the movement. tenm Comnunieosion Cuslonen
Senviee
talirgo &1qny erlegonlas
ing Vetbal of Ova abili
con non- Comes
persdn hunvsaton:
non- atempls
panelisls
kes-The
touch/o
touch/fo,. Sicorwnuni
qni caion Cortaet vei Vetbal
he bal It
font om bnse Con
Zone. inoludes
sense/ cyeial
FyesCornmünientt
e : the btoadybe -
Comnunicaion to
on Initertive
inilolhveond
sooal
onoihey kogTh
of mesa he
E\el
28ne. topeh c otoe wil
import on oYd
behavi ?
hival
oteneand fetmanet
meaond ) y ooxemics: y
necond of cstonee
Communicaion
orlten ?46. ime xAmines
Ame chnonemies The importartOngel,whieh Pealingushe
empennls
pleh.
chmoPersan
cofaffen ypedbOrtiHen Difntetdependent
acHss teactsnd
0t mone ne jpaee is
mieg amd
dsinbtest Conm1t one,
Acartage
öniten of the 20ne trom
Ahe Communicotion
ecods pesonal,
Catwtal of Con nate
Commu bact ole It em
Spaee 1 signiy porens
message mon - dii is
o be is Boeal issthan brn
nieortion he of a ded meloted info
Convey de in the Sexual
. acvavqgs ,cohich adontages fned -ime kind 2one into rmth nation- on
e,. 7his dhe study
s message s mof pnocess vetba o mon
Com dhat nolveg 20nes
towt , elings,
Communi
erfan human
in comsteey hat toiene he volume -
oe physi publie
Zone. lexieol
it shas munierti onmynictn,tt
the
and accaidsm of
deals dense
uceaoeotes Ha col that so
ship. ofpeach
disadonage tempos eommunication ,oeh Com
own is on intimate of
ond love, ponont
ay a of ee prnoc
ti wt
mol
the d
fpetn
set biolbgie Fal is touah
teg witen rh es. inta
Gm of
of oc
 bulaingthal j )
Gnumin
un'om
ge
ls ess immediote foa nimim7
hich
Hig. ConaumingTime pensonal p oacks Lack cohennescl allbdsmeeipiends Asof N Cemmumicn nheto disai
en DisDtsemioibnuhonalioan;nd
lacn pesonal gauge óf of me bule
-1 forn teobaclk, immediate eel. tion
cottirtHen neference Otten nfonmd
wtceHen
ttnd wTitten he people to
may
not
toe
s.n planoing
neguines
elel ae i he in
emoiornal neecd a,a
plon
ex to less feec Communicosttan
ofton
audineeCommumj
Unke mateias
makng fon to cohethet icde
Prepeing CammetonPece mevie and
bae pneleened
engag9ing k
neal- shaning andatellen
Cemeehiom sneaciens. nicotan protessonal
uitablefon eg' T eonvehtons onal One he
of H Con oy
maleLiO
wttiten s, cetian eany msage
ime. nemote
Con infonmohon
ate documonts
be fon
hom Cornmynicotto s to indera
meso and Can neniee stone ort oe Cantens Hs indilteremtaudionee
deatig he
ommuniei Onl
ona be aetion:theinhighly Yor
quek ostot tack and..ace
ePPen1 peneee coidh Con
monmaio
mai
Then ThiA
Com n, ot eHicertt. loanHens a be
on md
veo whoe e lerge oasily
is
sec s pee
s
 s
ViV) Vlistene1
)Message P 3 44- This honmation
0jbad iy
ntenaeion.
Comn express lo meaeing
itening e
lchrgigtatons.
ohilistening mepidyinehallerig Venious ohae
3houin?
interest.
PAto Defference
eessful Iistaring
Active
cafion laek om
slimulates ay Cemmumì
Cotion.
is widh of
chamnbordod
Communicahom
idens,
clemed betwen
beeo nesponge. Aleribiolety
mathtonOnce les
ea lealin th
es
ghMessage Spear he
Acive lity a
hessage woiHen
ation
Pailsin elealUn peakerlistenet cm otto
l. One H lslen listaning
listernina lislening
fassive los.t
ió be is intonhoonmessag
byhis dis-may not wthout oenling
awithout
a cOruHen in
oer
Communieation. amd ho
nemain
pnesern.althout roough
possiven nesponse passive oabaK i Volume
inteiest , oaleol
meacig may
es. he - listei of
 Ml ollowed. 3ypes A8
ioomaltheo. It
Deterer
longuge
id maFomessage
ln
emoBi
1Houch ons eiatio,
Pronun stuetje Deotenee
nequnes
not of
nod
em and slow
ohire slaw belwetm
pers flexiable
in
0Dal and Offioal
natune cwed
95 dley of
i
Pensonal
tuob. D D -foomad
is does
mot1t Informal
Deffeoert used
Ttflexiable1t pes
s is
emoive puiely Satonmad
bpeoking speokin
oP
stnuctwye
in Personal Pd peoking
naupe. atlenion. and
is
indudiog
l mod domestie imfonmal
o
emoons folouwed
 i)
neacionA to wruHen 2
EAho Commenicoriom:
pecchCan fesogal /spokenOral nelotivesHelehontasfes Onal
a
Irmeditate
ntedback lages.tomnumicahoni2 Commtmieion. omminieo
dutg Ona Communieation
fesondCormeelon åe
mlains Com
Comgmunientt ate
a bas at mmieion
Jpeach -he Convel sotio tHon
Cooneoton. - its eeHoa
0f
dheooneand
yeu own orn ocvanages by
akig In
by Conmietiom
ae n way
mems wtcit e :
The don a set oheh bokuwerm Onal
dineolly ex of
tone gauge thee of omples
and o Co
ofwith to odhaninvolves Communi fosend Ghepeeoh ro
oith the lace disodvoTags toi of 1
voice ages Spea unietion
dome do audiene
Convesao and It
.emohons, me eontton mtonmaltoge-hes.
and king Ahe.
one
disan and mebrla nefey
inellods mete fo
 dsseminalng Anenad-rwough
ona)
Orn wniten a
doeumentoton
fnmalty
and feimanent Disoad Comurnioatin,
Suators
mokog Dsadkantages Lack o
mTo
ime e Contests:
onmaan deariages onelatonaip
kon
mecond.
intonmotion
Corsumig eoretlen and
Comumicoukom
0tartlen
meeon this.
Onal o napp
mecond: ornaJ ot
Con
agnem to Building
pe ome mot Communietion with
be
OriHen a
Gse de be whieh porhieuboy
One Othet alowfon
discussongonandabi the
onal Communication elatlomahips n
best com of
audienee.
nemote he
Communiteten
cusionsdis choiee
be is
to heman mone
poob ofen
mailan is daek
oen fon lom
not Aoalstalcd
inoda
 Ans 5.
dependent
question
MTent Highen e
sesing
Coulent terk elose
about Prolblem in
Ftprely |analys's An
pe
Keociny the
Cnpachenson
Rotegon
hateges hat
nending
Od
the ext nendg
onneoflose c is
efone
cohcther to leud On
an
o- is othes inknpnetoton delenenee
meoding heto ofiself th
mone a ideg lve despotset
a Votsatila nedigneaci hinting toonmalo
Akim
text is a
delaled Here nnolaee beloeen
neacing
neleuart
texf Blills an
Rem nela on
sk:ll to phonf
Rencing
oe ead cprnaciee
to
nealing. Com Hhat figuing olose
and Cmpneher pnoctce
to
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