Process Improvement Project Charter

Sponsor Frank Seda Project Leader Amy Heskell

Start date Target completion date

Process name Assigning Acuity Levels to Patients

Project purpose It has been observed that there is a number of patients that are LWOT. It is
against the objectives of the organization. During the 4-day Kaizen meeting, the
team has identified few causes to the issue.
There are inconsistencies in the process through which the acuity levels are
assigned to the patients.
There have been several cases where the providers take a lot of time with the
patients despite the low acuity levels of the patients.
There is no proper provider – patient prioritization mechanism.

In this regard the team has made process improvement A3 papers to assist with
the project of improving processes.

Project scope Included:

To improve the processes as per the following objectives and the mechanisms
involved in the theories mentioned in Annex ‘A’
Excluded:
No further staff is to be hired for the sake of process improvement

Objective Baseline Value Target Value Units

1. To Minimize the 3% 0.1% Percentage of total
number of LWOT Patients per month
Patients
2. To Minimize the To be filled by the team To be filled by the team Minutes
time a provider
gives to a patient
of low acuity
level
3. To eliminate the To be filled by the team To be filled by the team Tests are to be based on
inconsistencies different variables such
in the as LOS
mechanism of
assigning acuity
levels to patients

Business benefits ● The organization would benefit by realizing its objectives in the provision
of health care in a much more efficient manner.
● Lesser LOS would result in less number of LWOT patients.
● The streamlined prioritization would result in efficient healthcare services.
Customer benefits ● The patients would have a lot less LOS
● Due to the better provider – patient prioritization the patients can be
treated better without having to wait as before,
Estimated cost
Team Amy Haskell—Director of Nursing
•Vanessa García—ED Nurse Manager
 •Meredith St. John—ED Staff Nurse (day shift: 7 a.m.–7 p.m.)
•Julianna Oppenheimer—ED Staff Nurse (night shift: 7 p.m.–7 a.m.)
•Martin Schneider—Lab Manager
•Luis Matías—Registrar
•Jill Dawson—X-ray tech
•Sean McCall—ED Physician Assistant

Schedule Start Date Define Measure Analyze Improve Control Project

End Date End Date End Date End Date End Date End Date

Role Signature Date

Steering Committee Agent
Sponsor
Project Leader