CEDRIC MBULISHE KOIKAI

WAITER
E 0700363448  cedicunha03@gmail.com  NAIROBI, KENYA
s 2000 MARCH, Date of Birth.

SUMMARY STRENGTHS
Experienced Waiter/Waitress with over 4 years' experience in fine dining
establishments. Skilled in building relationships with members and ensuring a
 Adaptability
Efficiently worked under high-pressure
high level of customer service. Seeking to join a prestigious private member’s
environments to ensure smooth operations,
club that values a good work-life balance and offers opportunities for growth resulting in an increase in customer
and development.
satisfaction while maintaining a friendly
demeanour.

EXPERIENCE
u Attention to detail
Maintained a high standard of cleanliness
Senior Waiter while polishing cutlery and plates, resulting
RIVER CAFE RESTAURANT in a spotless environment for members to
2020 - 2023 NAIROBI dine in.
Work with a team of waitstaff to provide excellent service to guests at River
Cafe' restaurant.  Problem-solving
• Managed a section of 10 tables, ensuring efficient service and timely Resolved guest complaints calmly and
delivery of orders resulting in a 90% satisfaction rate from customers. efficiently, resulting in an 80% reduction in
• Demonstrated excellent communication skills when troubleshooting issues negative feedback from guests.
related to food allergies and other dietary restrictions.
• Trained and mentored new waitstaff, resulting in a 75% increase in their
customer satisfaction ratings.
• Collaborated with the kitchen team to ensure a seamless service, resulting
SKILLS
in a 20% increase in the number of repeat customers.
Excellent communication skills
Waiter
THE NAIROBI ROYAL GOLF CLUB Strong organizational skills
04/2019 - 08/2020 NAIROBI
Provided fine dining service to guests at a luxury hotel. Effective problem-solving skills
• Provided personalized recommendations to guests from an extensive wine
list and menu, resulting in a 30% increase in sales. Attention to detail
• Maintained table settings and cleanliness of the dining room throughout
the service, resulting in a 100% satisfaction rate from guests.
• Handled payments and cash correctly, resulting in a 0% error rate in all
Adaptability to change Team player
transactions.
• Assisted the sommelier with wine service during special events, resulting
in an increase in revenue by 15% during those events.
ACHIEVEMENTS

EDUCATION b Volunteer Work

Organized and led a fundraising event for a
local homeless shelter which raised over
CERTIFICATE IN FOOD AND BEVERAGE SERVICE AND £1,500.
SALES
KENYA UTALII COLLEGE G Charity Walk
09/2019 - 05/2021 THIKA ROAD, KENYA Walked 100 miles in 5 days to raise money
for the Kariobangi Heart Foundation,
resulting in over £1,000 donations.
HIGH SCHOOL DEGREE
INGOTSE HIGH SCHOOL
2015 - 2018 Kakamega, Kenya

LANGUAGES
English ITALIAN
Native Intermediate

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
LANGUAGES
Swahili
Native

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