SOPHIA SEMAKULA

BARISTA
A strategic, results driven and fast-working barista with 2+ years of experience working at busy chain cafes in
the GCC region. Skilled in customer service, coffee and food pairing, inventory management and rise in sales
through up selling techniques. Learn new tasks quickly proficiently while developing positive relationship
with customers to ensure business growth. Knowledgeable on 40+ coffee varieties from around the world.
Seeking to join a progressive company where i can utilize my unique skills.

semakula143@gmail.com +971551169024 43A street, Naif Road, DUBAI, UNITED ARAB EMIRATES

EDUCATION SKILLS
MAJORED IN CULINARY ARTS Milk and Latte Art Manual brewing and extraction
UNILEVER FOOD SOLUTIONS
Food and Beverage pairing
07/2019 - Present, KAMPALA, UGANDA
Courses POS terminology knowledge
Culinary Fundamentals,
Hospitality, Food Safety etc. Team - management skills

Food inventory management Negotiaton skillls

WORK EXPERIENCE Active listening Interpersonal skills
SENIOR SERVICE CREW
Customer service Social Media and Networking
THE CLUB RESTAURANT
07/2019 - 08/2021, JUMEIRAH LIVING RESIDENCE, Proficient in Microsoft Office, MLS database
DUBAI
Communicate food features, benefits and unique selling points to address Active listening Dedication towards work
customers' needs and strengthen their connection to the brand.
Achievements/Tasks Superior Oral and Written communication skills
Took coffee, food, and other speciality beverage orders and
prepared them for customers quickly and effectively. Superior problem- solving and critical thinking skills
Maintained a clean and professional appearance and dining
area for guest satisfaction. Supplier selection skills

Delivered excellent customer service and prompt food and

beverage delivery.
Learning about brewing methods, beverage blends, food CERTIFICATES
preparation, and presentation techniques to improve food
quality. Barista Guild at Roast Coffee Academy
(08/2019 - 09/2019)
Taking inventory and replenishing items in display cases, at
tables, or behind the counter.
ACHIEVEMENTS
CREW MEMBER
JAVA HOUSE Achieved a 99.3% guest satisfaction store over a 1-year
01/2012 - 06/2016, NAIROBI, KENYA
period based on receipt surveys.
Java House (formerly Nairobi Java House) is a chain of coffee houses with
its head office at ABC Place in Nairobi, Kenya ,founded in 1999 by Kevin
LANGUAGES
Ashley and Jon Wagner.
English Arabic
Achievements/Tasks Full Professional Proficiency Professional Working Proficiency
Greeted guests in a friendly manner as they entered the store
and informed them about daily coffee and food specials. Kiswahili
Native or Bilingual Proficiency
Took customer orders and entered them into the point-of-sale
system.
Answer any questions customers may have about ingredients, INTERESTS
portion sizes, and how the food is prepared
Inform customers of any specials or promotions running Carrying out research Studying new technologies
currently
Mentoring and coaching Art Travel
Maintain a clean and orderly work station that is clear of debris
and discarded food, gloves, or other items
Podcasting Volunteering Marketing