THERAPEUTIC COMMUNICATION

DAYAP, Deseree Z.

GIVING NURSE: My name is Marie my purpose here is to help you

INFORMATION: ☺
ACCEPTING: PATIENT: So, can you please help me? Because this is the
reason my asthma attacking me.

NURSE: I understand of course like what I said I’m here to

help you.

PATIENT: When I ate a lot of food, and going upstairs I am

ENCOURAGING easily get tired, hard to breath.
COMPARISONS: NURSE:

PATIENT: Yes.
MAKING NURSE: Just stay positive and always pray everything will
OBSERVATION: be okay. Just take care of yourself first.

PATIENT: Ok, Thank you ☺

VOICING DOUBT:
NURSE: Are you uncomfortable? Because I notice you’re
biting your lip, is there something bothering you?
EXPLORING:
PATIENT: Nothing

NURSE: Really? That’s hard to believe

NURSE: Tell me more about that would you described it

more fully?

PATIENT: Never mind, just check my BP.

VERBALIZING THE PATIENT: I cant talk to you or anyone. It’s a waste of time.
IMPLIED:
NURSE: Do you feel that no one understands you?

GENERAL LEADS: NURSE: Just go on; tell e about it, I’m here to listen you.

PATIENT: I just remember that I lost my business deal,

and I have nothing to feed my family, I’m the only one they
expect.
SEGGESTING
COLLABORATION:

NURSE: Don’t worry everything will be okay, let’s go to your

SUMMARIZING: room and get some rest.

PATIENT: Okay, thank you for understanding me.

RESTATING:
NURSE: During the past hour you and I have discussed
your blood pressure, when you rest how do you feel now?

PATIENT: I can’t sleep, I stay awake at night

OFFERING SELF:
NURSE: You have difficulty sleeping

PATIENT: I’m really upset

SILENCE:
NURSE: You’re really upset
ACTIVE LISTENING:
NURSE: I’ll sit with you awhile
ENCOURAGING PATIENT: Thank you
COMPARISON:
NURSE: (Continues to maintain eye contact and convey
GIVING interest).
RECOGNITION:
NURSE: (Maintaining eye contact and receptive nonverbal
communication).

NURSE: Have you had similar experiences?

PATIENT: Yes.

NURSE: You’ve finished your list of things to do. I hope you

get better.

PATIENT: Thank you very much. ☺