TOPIC 5 - ROLE PLAY

1. Making the Sale

Make a call to a prospective customer to educate him about the product or service your
company offers. Suggest a product to a customer, based on his needs.
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Narrator: Six members will role-play six characters in situations where the company
calls potential customers to introduce them to the company's products or services. Then,
suggest suitable products to customers based on their needs.

Team 1: Quynh Trang + Anh Minh

Scenario 1: A GlamourGlow Cosmetics representative calls their potential customer, Ms.

Johnson, to introduce the company's new product.

Quynh Trang: Sarah - Company Representative

Anh Minh: Customer - Ms. Johnson

[Phone rings]

Company Representative: Hi, this is Sarah from GlamourGlow Cosmetics. May I speak
with Ms. Johnson, please?

Ms. Johnson: Speaking. What can I do for you?

Company Representative: Hi, Ms. Johnson! We're excited to introduce you to our amazing
product, "RadiantSkin Elixir." It's the latest addition to our cosmetics line, and it's like magic
in a bottle!

Ms. Johnson: Magic, you say? Tell me more!

Company Representative: Absolutely! It's a powerful serum that will have your skin feeling
as soft as a cloud in no time. Plus, it works wonders on reducing those pesky wrinkles.

Ms. Johnson: Wrinkles, my arch-nemesis! But is it suitable for sensitive skin?

Company Representative: Of course! "RadiantSkin Elixir" is specially formulated for all

skin types. And the best part? It's so easy to use. Just a few drops every morning, and you'll
see the results in no time.

Ms. Johnson: That sounds fantastic! But will it break the bank?
Company Representative: Not at all! We have a special offer just for you. For a limited
time, you can get the "RadiantSkin Elixir" at 50% off the regular price!

Ms. Johnson: Wow, that's a deal I can't resist. I'll take two, please!

Company Representative: Great choice, Ms. Johnson! You won't be disappointed. We'll
have those elixirs shipped to you ASAP. Enjoy your journey to radiant skin!

Ms. Johnson: Thank you, Sarah. You've been a lifesaver! And tell your company they've
found a new loyal customer!

Company Representative: Thank you, Ms. Johnson! We look forward to making your skin
glow like never before. Have a fantastic day!

[Call ends]

Team 2: Phuong Minh + Hoai Ngoc

Scenario 2: Suggesting a Product Based on Customer Needs

Background: An electronics store suggests a customer named Lisa for a new suitable
smartphone. She's interested in the latest iPhone, the iPhone 14 Pro Max.

Hoai Ngoc: Agency staff, named John

Phuong Minh: Prospective customer, named Lisa

[Phone rings]

Agent: Hi Lisa! I see that you're interested in the latest iPhone, the iPhone 14 Pro Max. Is
this a good time to discuss the product and how it might meet your needs?

Lisa: Yes, this is a good time. I've been thinking about upgrading my smartphone, and I'm
particularly interested in the iPhone 14 Pro Max.

Agent: Great! The iPhone 14 Pro Max is a fantastic choice. It comes with some impressive
features that might align perfectly with your needs.

Lisa: That sounds good, but I'm also concerned about the camera quality. I love taking
photos, and I've heard this model has an excellent camera.
Agent: Absolutely, Lisa. The iPhone 14 Pro Max is known for its exceptional camera
capabilities. It has a triple-lens system, which includes a wide, ultra-wide, and telephoto lens.
This setup allows for stunning photos in various conditions.

Lisa: That's important to me. I also need a phone with a long-lasting battery. I use my phone
a lot during the day, and I don't want it to die on me.

Agent: You're in luck, Lisa. The iPhone 14 Pro Max features an improved battery life
compared to previous models. With its high-capacity battery, you can expect all-day usage
without needing to constantly recharge.

Lisa: That's good to hear. Is there anything else that sets the iPhone 14 Pro Max apart?

Agent: Certainly, the iPhone 14 Pro Max offers 5G connectivity, ensuring faster download
and streaming speeds. It's powered by Apple's latest A16 chip, which means it's incredibly
fast and capable of handling any task.

Lisa: This all sounds great. What about storage options?

Agent: The iPhone 14 Pro Max comes in various storage options, ranging from
128GB(Gigabyte) to 1TB(Terabyte), allowing you to choose the one that suits your needs
best. You can store a vast amount of photos, videos, and apps without running out of space.

Lisa: Thank you for the detailed information. I think the iPhone 14 Pro Max aligns well with
my needs. How much does it cost?

Agent: The price may vary depending on the storage capacity you choose and any ongoing
promotions or discounts.

Lisa: Alright, I'll check it out. Thanks for your help, it was really informative.

Agent: You're welcome, Lisa. If you have any more questions or need further assistance, feel
free to reach out. Have a great day!

Lisa: Thank you, you too! Goodbye.

[Call ends]
Team 3: Nguyen Ngoc + Dong Ngoc

Scenario 3: A company that sells personalized meal delivery services has a list of potential
customers who have shown interest in healthy eating and convenience. They call one of these
prospective customers, Ms. Sarah, to introduce her to the benefits of meal delivery service
and suggest a product that best fits her needs.

Nguyen Ngoc: Mary - Company staff

Dong Ngoc: Sarah - Prospective customer

[Phone rings]

Company staff: Hello, this is Mary from FreshEats Meal Delivery. Am I speaking with
Sarah?

Sarah: Yes, this is Sarah. How can I help you?

Company staff: Hi Sarah! I noticed that you're interested in healthy eating and convenient
meal options. I wanted to tell you about our personalized meal delivery service and suggest a
product that may be perfect for you. Is now a good time to talk?

Sarah: Sure, go ahead. I'd love to hear more about your meal delivery service.

Company staff: Fantastic! Our personalized meal delivery service is designed to make
healthy eating easy and convenient for you. We offer a variety of chef-prepared meals made
with fresh, high-quality ingredients. These meals are customized to your dietary preferences
and delivered right to your doorstep.

Sarah: That sounds great. What product do you recommend for me?

Company staff: Based on your needs, Sarah, I'd recommend our Classic Meal Plan. With the
Classic Meal Plan, you'll receive a selection of delicious, nutritious meals each week. You can
choose from a menu of options and customize your meals to fit your dietary preferences, such
as vegetarian, gluten-free, or low-carb.

Sarah: Hmm, I think it’s pretty perfect. Can you give me an idea of what types of meals are
included in the Classic Meal Plan?

Company staff: Certainly! Our Classic Meal Plan includes a range of options to suit different
tastes and dietary needs. You can expect meals like grilled chicken with roasted vegetables,
salmon with quinoa salad, and stir-fried tofu with mixed vegetables. We also offer a variety of
sides, snacks, and desserts to make sure you're getting a well-rounded and satisfying meal.
Sarah: Delicious! How does the customization process work?

Company staff: Customizing your meals is easy, Sarah. Once you sign up for the Classic
Meal Plan, you'll gain access to our online platform. There, you can view the weekly menu
and select the meals that you prefer. You can also indicate any dietary preferences or
restrictions you have, and our chefs will ensure that your meals are tailored accordingly.

Sarah: That's really convenient. What about delivery? How does that work?

Company staff: We offer free delivery straight to your doorstep, Sarah. Our meals are
carefully packaged in insulated containers to maintain their freshness. They are delivered on a
weekly basis, so you'll never have to worry about running out of healthy meal options.

Sarah: That's exactly what I need. How can I sign up for the Classic Meal Plan?

Company staff: I'm glad to hear that, Sarah! You can sign up for the Classic Meal Plan by
visiting our website or giving us a call. Our team will guide you through the process, help
you select your meals, and ensure that your personalized meal plan meets your needs.

Sarah: Great! I'll visit your website to get more information and sign up for the Classic Meal
Plan. Thank you for your help!

Company staff: You're welcome, Sarah! I'm excited to assist you further. If you have any
questions or need any further assistance, feel free to reach out. Have a wonderful day!

Sarah: Thank you, you too! Goodbye.

[Call ends]