AMAES Online

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Helpdesk

How to Create a Ticket on AMAES Online Helpdesk

Branch Walk- in Concerns

URL: Submit a ticket : AMAES Online Helpdesk (freshdesk.com)

AMAES- IT Academic Information System Group- JCB

 AMAES Online
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Helpdesk

1. Fill in all the necessary information

2. On Area of Concern drop-down list, select Branch Walk- in Concerns and select specific
Details ***this should be filled in correctly so specific concern will be handled by specific
agent
3. Specify Detailed Description of Concern
4. Provide attachment if necessary
5. Check CAPTCHA
6. Click Submit

Monitor the Ticket Status and reply using email that you provided

AMAES- IT Academic Information System Group- JCB