Subject: Claim for Damaged Goods – Order #9945

Dear F and R Tech Solution Group,

I hope this letter finds you well. I am writing to bring to your attention an issue I
encountered with the recent order I placed with your company. My name is _Brian Mudau,
and I am a valued customer who has consistently appreciated the quality of your products
and services.

I recently received my order, placed on 2 December 2023, with the order number #9945.
Regrettably, upon opening the package, I discovered that the goods were damaged during
transit. The damaged items include a cracked screen and non-functioning charging port.

I understand that instances like these are beyond your control, but I believe it is essential to
address the matter promptly to ensure customer satisfaction and uphold the excellent
reputation your company has earned.

To facilitate the resolution process, I kindly request the following:

A prompt investigation into the matter to determine the cause of the damage and prevent
similar incidents in the future.
Replacement of the damaged items or a refund for the affected portion of the order, as per
your company's policy.
Clear communication regarding the steps you will take to rectify this situation.
I have attached photographs of the damaged items for your reference. Additionally, please
find a copy of the order confirmation and packing slip.
I value your company's commitment to customer satisfaction and trust that you will address
this matter with the urgency and professionalism it deserves. I appreciate your prompt
attention to this issue and look forward to a swift resolution.

Thank you for your understanding and cooperation.

Sincerely,
Brian Mudau