Case Study 5.

4: Creating BARS-Based Graphic Rating Scales for Evaluating Business

Student Performance in Team Projects

1. Identify Competencies:
 Teamwork: Ability to work with a team to finish all project deliverables on time and
according to instructions. Assists others as necessary and constantly seeks to further
relationships with team members. Failure to develop teamwork will result in reduced
team effectiveness due to a lack of communication and cooperation between team
members.
 Business knowledge: Aware of current business trends and applies relevant business
research skills to projects at hand. Always learning new skills, staying current on
business news, and talking with business professionals. Failure to develop business
knowledge will result in a decrease in the quality of work produced by the team.
 Communication: Ability to articulate verbally or through written communication ideas on
project deliverables. Use of correct grammar, professional presentation, and clear and
concise messages characterize good communication. Failure to communicate well will
result in the decreased performance of the team, because team members will no longer
understand the ideas put forth.

2. Develop Behavioral Indicators for each competency:

o Teamwork: Friendly environment exists
o Business knowledge:…
o Communication:…

3. Gather Critical Incidents for each indicator

Indicator High Performance Average Performance Poor Performance

Friendly environment Takes an interest in team Talks to team members Withdrawn from the
exists members outside of the project to complete tasks team

4. Develop Scales for each indicator:

Teamwork: Ability to work in a team to finish all project deliverables on time and according to
instructions. Assists others as necessary and constantly seeks to further relationships with team
members. Failure to develop teamwork will result in reduced team effectiveness due to a lack of
communication and cooperation between team members.
o Friendly environment exists
5 Exceptional: Takes an interest in team members outside of the project

3 Competent: Talks to team members to complete tasks

1 Major Improvement Needed: Withdrawn from the team