PPT 1

Process collection of activities, sequence

Business Processes to produce a product or service
Quality Management Systems (QMS) orgs collective documentation
Process Improvement analyze and improve existing processes

Process Improvement Methodology – provides a framework

Lean Six Sigma aims to eliminate the seven kinds of wastes

Total Quality Management (TQM) involves all stakeholders as well as the customers in
continuously improving product quality
Quality Management System Standards and Certifications Mga standars and guidelines

PPT 2

Transitions process documentation and work shadowing

Production contract, performance reporting
Continuous Improvement process improvement, root cause analysis

Process Map

Event – circle Start, end

Activity – rectangle Task, sub process
Gateway – diamond Decision
Flow - arrow Sequence
Pool – ang sa kilid role
Level 0 Reasonably complex
Level 1 3 – 4 different performer roles
Level 2 Flows and all basic shapes

Key element of BPMN – event, activity, gateway, flo

PPT 3

mga orgs

ISO - International Organization for Standardization
COPC - Customer Operations Performance Center
CMMi - Capability Maturity Model Integration
eSCM-SP - eSourcing Capability Model for Service
Providers
Worldwide federation of national standards bodies
Designs business processes for customer support
Identify your organization’s process strengths and weaknesses
Helps sourcing organizations manage and reduce their risks

PPT 4

Brainstorming Groups generate ideas

Fishbone diagram Created by kaoru ishikawa, oorganize possible causes of
problems