Ho Chi Minh City University of Foreign Languages - Information Technology

Faculty of Business Administration

Student’s name: Nguyễn Song Đức Phát

Student ID: 22DH123678
Topic: 11 – Content: The staff should be regarded as an internal customer of the firm, and
businesses should prioritise this customer group as much as external customers. To what extent
do you agree with this viewpoint? Provide specific examples to support your position

PUBLIC SPEAKING OUTLINE

I. Introduction
A. Attention Getter:
B. Thesis statement:
C. Previewing the body of speech:
1. Main Point 1
2. Main Point 2
3. Main Point 3
**Transition
II. Body
1. Main Point 1
a. Sub-Point 1
b. Sub-Point 2
** Mini Transition
2. Main Point 2
a. Sub-Point 1
b. Sub-Point 2
** Mini Transition
3. Main Point 3
a. Sub-Point 1
b. Sub-Point 2
**Transition
III. Conclusion
A. Thesis Re-Statement:
B. Final Punch:
C. Closing.
IV. References