LESSON 12 - Problem-solving skills

1. What is problem-solving?
a. It is a process of identifying, analyzing causes, and selecting optimal
solutions.
b. It is implementing and evaluating solutions to eliminate conflicts between
reality and desires.
c. Problem-solving is finding optimal solutions to achieve the set goals.
d. All the above ideas

2. How many types of problems are there?

a. There are 2 types: Urgent problems and Improvement problems
b. There are 3 types: Deviation problems, Potential problems, and
Improvement problems
c. There are 3 types: Deviation problems, Potential problems, and Personal
problems
d. There are 4 types: Urgent problems, Potential problems, Personal
problems, and Improvement problems

3. "Developing capabilities, enhancing quality, and effectiveness of

solutions to meet current or future requirements/problems" is the
characteristic of which problem?
a. Potential problems
b. Deviation problems
c. Problems that need improvement
d. Urgent problems

4. What step is identifying the cause in the problem-solving process?

a. Step 1
b. Step 2
c. Step 4
d. The final step

5. To find the ROOT CAUSE, what should you use?

a. 5W method
b. 3T method
c. 5H method
d. 3H method
 6. Causes are usually listed in two directions:
a. Vertically and horizontally
b. Horizontally and deeply
c. Height and depth
d. All are wrong

7. Steps to solve problems

a. Identify the problem -> Investigate the cause
b. Identify the problem -> Propose a solution -> Investigate the cause
c. Identify the problem -> Investigate the cause -> Propose a solution
and choose a better solution
d. All the above ideas

8. Which is not a step in the process of implementing problem-solving

solutions?
a. Action planning
b. Honor and reward
c. Monitor implementation
d. Adjust when needed and share information

9. What attitude should you have towards the problem?

a. Actively identify
b. Do not avoid
c. Find someone responsible in your place
d. Options (a) and (b)

10. What is not correct when talking about the person responsible for the
problem?
a. Coordinating the problem-solving process
b. Refute others to determine the cause of the problem themselves
c. Participate in the process of implementing solutions
d. All of the above

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Practical exercise:
a. List some of your own issues related to studying, working, relationships, personal
development. Share these with your group members.
B. Analyze and evaluate the significance of problem-solving skills for students in
general. Relate to a typical case that you know to clarify the lesson you have drawn
from practice.