01 Saint Paul School of Professional Studies

Functions of
Communication in
an Organization
by Marife B. Tarrayo
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People communicate for different reasons. Some
communicate without a clear goal and thus, fail to receive
their expected response from their listeners.
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Control
Communication serves to control
the behavior of the individual
members of an organization. Certain
rules and policies are made to ensure
that each member must follow to
ensure that the organization
functions effectively.
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Motivation
Leaders communicate in specific terms. They
should be able to identify what they want from
their members, identify points of improvement
and clear goals. Members get motivated
through praise or constructive criticism.
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Emotional Expression
Social interactions among members manage to fulfil needs by
allowing emotional expression. Members of an organization
may find comfort in knowing that a workmate may share the
same feelings.
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Functions of Language
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Referential
This function is illustrated by communicative acts of
describing things, situations and conditions.
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Poetic
This function is illustrated by
communicative acts of describing things,
situations and conditions.
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Emotive
This function extends the denotative
meaning of a statement by adding
information about how the speaker
feels about a certain subject.
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Conative
The conative function attempts to evoke a particular reaction in
a listener. This is shown in utterances that are commanding,
requesting or persuading.
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Phatic
This will help you feel less self-conscious and make the other
person feel important.
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Metalinguistic
This metalinguistic function occurs
when people in communication
would like to check whether they
are on the same page or they
understand each other.
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Thank you and

God bless!
"I am the way, the truth and the life. No one
comes to the Father except through Me."
- John 14:6