New Delhi Institute of Management

Batch 2022-24 | Semester-IV

CLASS TEST-I
-------------------------------------------------------------------------------------------------------------------------------
Sub.: Productivity & Performance Management Paper Code: POM-06
Max. Marks: 20 Duration: 60 Minutes
-------------------------------------------------------------------------------------------------------------------------------
Q.1 MCQ Questions CO1 (1 x 5 = 5 Marks)
I. Productivity is
(a) Utilization of minimum input
(b) Measure of output against an input
(c) Ability for efficient production
(d) Attainment of effectiveness

II. Effectiveness of a product /services depends on

(a) How efficiently it is manufactured
(b) How well it is delivered
(c) How well the inputs were utilized
(d) How well it is judged by the consumers

III. Value of an item / commodity is determined by its

(a) Price & Quality
(b) Relative importance
(c) Contribution for Competitive advantage
(d) Contribution to increase Market share

IV. Quality is defined as

(a) Conformance to the specified features
(b) Ability to satisfy the customer
(c) Sufficiency to fulfill stated & implied needs
(d) Totality of all the above characteristics

V. Quality circle is
(a) A process to review all the aspects of quality
(b) An assembly of experts to monitor quality
(c) An authority to certify quality of a product
(d) A group of consultants to recommend quality

Q2. Citing real-life examples, INDICATE various Measures of CO2 (3 x 5 = 15 Marks)

(a) Productivity
(b) Performance

Q3. Clarify the procedure of Method Study with an example incorporating the standard symbols. CO3

Q4. Clarify the procedure of Time Study – CO2

Mentioning the difference between Normal Time & Standard Time.