1.

Introduction

The Mess, Inventory, and Room Management App aims to streamline and automate the operations
of a hospitality business, such as hotels, hostels, or guesthouses. This document outlines the
business requirements for developing the application, including features, functionalities, and user
interactions.

2. Business Objectives

 Improve efficiency in managing mess services, inventory, and room bookings.

 Enhance customer experience by providing seamless services and real-time updates.

 Reduce operational costs and minimize manual errors through automation.

 Increase revenue opportunities through data-driven insights and personalized offerings.

3. Functional Requirements

3.1 Mess Management

1. Menu Management

 Ability to create, update, and delete daily/weekly or party menus.

 Define meal timings (breakfast, lunch, dinner) and menu items for each meal.

 Set prices, dietary information, and availability status for menu items.

2. Order Management

 Allow users (guests/residents) to place meal orders through the app.

 Notify kitchen staff about new orders and update order status in real-time.

 Generate order reports for tracking consumption and preferences.

3. Billing

 Generate bills for meal orders based on consumption and pricing.

3.2 Inventory Management

1. Stock Tracking

 Maintain real-time inventory levels for food items, beverages, toiletries, etc.

 Set minimum stock thresholds and receive alerts for low stock items.

 Automatically update inventory counts based on usage and deliveries.

 2. Supplier Management

 Manage supplier information, including contact details, pricing, and delivery

schedules.

 Place orders with suppliers directly from the app and track order status.

 Receive notifications for pending orders, deliveries, and invoices.

3. Inventory Reports

 Generate inventory reports showing stock levels, usage trends, and purchase history.

 Analyze inventory data to optimize procurement, reduce wastage, and forecast

future needs.

3.3 Room Management

1. Booking Management

 Enable guests to check room availability, rates, and amenities.

 Allow online booking and reservation modifications (dates, room types, add-ons).

 Send booking confirmations, check-in/out reminders, and payment receipts.

2. Room Maintenance

 Schedule and track room cleaning/maintenance tasks.

 Assign tasks to housekeeping staff and monitor completion status.

 Receive maintenance requests from guests and prioritize based on urgency.

3. Guest Services

 Provide in-room services requests (towels, toiletries, room service) through the app.

 Enable guests to provide feedback and ratings for their stay experience.

 Offer personalized recommendations and promotions based on guest preferences.

4. Non-Functional Requirements

1. Performance

 Fast response times for user interactions and data retrieval.

 Scalability to handle increasing user traffic and data volume.

2. Security

 Secure user authentication and authorization mechanisms.

 Data encryption for sensitive information (payment details, personal data).

3. Reliability

 High availability with minimal downtime for essential functionalities.

 Automated backups and disaster recovery procedures.

 4. Usability

 Intuitive user interface for easy navigation and task completion.

 Support for multiple languages and accessibility features.

5. Integration

 API integration with third-party systems (payment gateways, accounting software).

 Compatibility with different devices (web browsers, mobile apps - iOS, Android).

5. Assumptions and Constraints

 Availability of stable internet connectivity for real-time data synchronization.

 Compliance with industry regulations and data protection laws (GDPR, PCI DSS).

 Adequate training and support for users/staff to adopt the new system effectively.

6. Glossary

 BRD: Business Requirement Document

 API: Application Programming Interface

 GDPR: General Data Protection Regulation

 PCI DSS: Payment Card Industry Data Security Standard

This Business Requirement Document provides a comprehensive overview of the features and
functionalities required for the Mess, Inventory, and Room Management App. It serves as a
foundation for the development team to design, build, and deploy a robust solution that meets the
needs of the hospitality business and its stakeholders.