KWAME NKRUMAH UNIVERSITY OF SCIENCE

AND TECHNOLOGY

BSc HOSPITALITY AND TOURISM

MANAGEMENT (HTM )

TECHNOLOGY MANAGEMENT IN THE

HOSPITALITY INDUSTRY

(HTM 252)

NAME: OSEI SAMUEL ABOAGYE

INDEX NUMBER: 8242421

5 current technology systems in the hospitality industry

1. HOTEL (ACCOMODATION)
 Role- based governance tool;
 Revenue management tool: To analyse variety of data including internal and
external data and client demand in order to effectively manage pricing and
inventory.
 Central reservation software: it enables real-time inventory and pricing
management for your hotel, allowing for more effective management of
reservations and that go along with them.
 Property business management: allows hotel staff to quickly and easily access
data, automate processes, and provide personalised to their guest.
 Business intelligent tool: helps managers to run your hotel more efficiently by
analysing various data available.
2. TRANSPORTATION (AIRLINES)
 Indoor positioning systems: they are able to tag luggage so travellers can how
long their baggage will take to arrive.
 Beacon Technology: they are used simplify airport navigation for passengers, as
seen in retail sectors.
 Smart check-in: self-service check-in and mobile check-in are popular methods
of checking in for flight, to avoid long queues at the airport check point.
 Facial Recognition Technology: uses facial recognition to identify passengers
and match their photos against an airport database.
 Autonomous flight control: helps the aircraft fly more efficiently with less fuel
and as per their preset route.
3. FOOD AND BEVERAGES
 Liquid level sensor: They are used for in-line monitoring and control of the food
preparation.
 Restaurant customer relationship management: They are used to manage the
relationship and interaction with customers and potential customers.
  Point of Sales System: it allows the restaurant to keep track of sales and accept
payment from customers.
 Payment Processor: This help simplify the procedure for obtaining customers credit
card payment.
 Kitchen Display System: Assist in maintaining a record of your inventory and alert you
when something needs to be refilled.
4. HUMAN RESOURCE
 Employee self-service tools: This helps the manager to possess the capacity to manage
and edit one’s own employment data.
 Compensation Management System: this aids in managing salaries, bonuses and
benefits of an employer.
 Learning Management System: it helps take care of employees training.
 Human Resource Information System: It integrates a combination of systems and
procedure in order to ensure the data and Human resource are well managed.
 Performance management system: help track performance of employees in a manner
that is consistent