GROUP ACTIVITY

LIST 15 HARD SYSTEM AND 15 SOFT SYSTEM IN HOSPITALITY AND TOURISM

INDUSTRY.

AILLA MARIE R. BASBAS AIRA GUEVARRA

MARGIE U. GOYALA ALMAR MORALES
RAFAEL CHATO HAZELLE BASA
JOHN REB AGULTO JERICA MENDOZA
JAKE LOUIS DELA CRUZ MIKKAELA LOPEZ MESTIOLA

HARD SYSTEM SOFT SYSTEM

1. Point of Sale system- In the kitchen, 1. In the POS manual, the staff do the
chefs use the POS system's interface to listing of the incoming orders and they
track incoming orders and monitor manually calculate the preparation time.
preparation times. The system
categorizes orders based on priority and
displays estimated completion times to
ensure timely service.
2. Biometric Employee Attendance- Each 2. Manual logging in and out of the
duty, the hotel's staff members arrive for employee by writing their name, time and
their shifts. Instead of traditional punch date in the log book to track their
cards or manual sign-ins, biometric attendance. It will take longer to track
attendance systems are the easiest and down all the employees' attendance at
fastest to do to track the employee clocks the end of the month for their payroll.
in and out.
3. Ordering food at the restaurant's 3. Cleaning the requested room of the
website guests
4. Booking transportation in an app 4. Delivering foods to the guest's rooms.
5. Management information system to 5. Concern with human activity are the
gather information designed to assist various action for recreational living or
business in their operation it can be used necessity done by people.
by organization of any size industry or
budget and it's usually implemented to
address specific business challenges.
6. AI client assistant- It can enable us to 6. Front desk assistant- They are the one
offer highly personalized experiences that who asked with helping guests with any
cater to individual guest preferences and questions or complaints in real life and
needs. time manually.
7. Many hotels use electronic key card 7. Some smaller hotels or older
systems to control access to guest establishments may still use traditional
rooms. These systems provide security metal keys for guest room access. These
features such as key card keys are typically issued and managed
activation/deactivation and audit trails to manually by hotel staff.
monitor room access.
8. Hotels utilize guest feedback 8. While some establishments still use
management software to collect and physical suggestion boxes where guests
analyze guest reviews and feedback. This can provide feedback or suggestions
helps in identifying areas for improvement anonymously.
and maintaining guest satisfaction.
9. Hotels may offer automated room 9. Personalized concierge services may
service ordering systems through in-room be provided by dedicated staff members
tablets or mobile apps, allowing guests to who assist guests with restaurant
browse menus, place orders, and request reservations, transportation
service arrangements, and local activity
recommendations based on personal
preferences
10. Employee scheduling application can 10. Employee scheduling manually using
be done easily. It automates staffing paper-based schedules, where managers
adjustments, optimizes schedules, create and distribute schedules to staff
assigns shifts, and tracks coverage. members by hand.
11. Hotels may utilize automated guest 11. Guest surveys conducted by staff
survey platforms to collect feedback from during check-out or through face-to-face
guests about their stay experience. These interactions during the stay. Staff
platforms send surveys via email or SMS members ask guests about their
after check-out and compile responses experience and record feedback
for analysis. manually.
12. Restaurants and cafes in hotels may 12. In smaller dining establishments or
use digital menu boards to display menu upscale restaurants, printed menu cards
items, prices, and promotions in an may be used to present food and
engaging and dynamic format. beverage options to guests.
13. 13.
14. A hard system might involve the 14. A soft system refers to a flexible and
application of quantitative methods and qualitative approach used to address
structured approaches to optimize complex, unstructured problems in
processes and resources. For example, various domains. It emphasizes
implementing a computerized reservation understanding human perspectives,
system to efficiently manage bookings, interactions often applied in hospitality
analyze customer data, and improve and tourism industry.
overall operational efficiency within a
hotel would be a hard system approach in
hospitality.
15. 15.