ETS TOEIC 2019

LISTENING PART 3
TEST 1
QUESTION 32

Auto Repair. How can I help

M: Thanks for calling Riverside ............
you?
my car
W: Hi. I got ............. repaired last week and used
shuttle
your service
............................. to get a ride back to office
my............. Can
service charge
you tell me why there's a ...........................on my invoice for
using the shuttle?
QUESTION 33

cost risen
M: Yes, unfortunately the ........... of auto fuel has ...........
charge
quite a bit, so the company now requires us to ............... for
the shuttle.
QUESTION 34

M: I'm sorry we didn't inform you of this ahead of time.

waive the fee
I’ll ................................... now, but please be aware that you'll
have to pay for rides in the future.
QUESTION 35

sports news
W: In....................., our own Easton Jaguars won
soccer match
today's ........................against the Portville Lions. Here t o tell
goalkeeper
us about the game is Aaron Parker, the ........................ for the
Jaguars. Mr. Parker, thanks for joining us.
QUESTION 36

M: Thanks for having me. Today's game was challenging - it

rain storm didn't let up for
started to ............. early on, and the .............
nearly an hour.
QUESTION 37

W: Well, you all played really well despite the

commercial break
weather. Now, it's time for a................................, but stay
tuned-we'll soon be back with Aaron Parker to talk about the
game's most exciting moments.
QUESTION 38

work
W: Hi Paul, I know we were planning to ............. at
trade show
the ............................ together next week, but something has
find someone else to go
come up. Do you think you could .................................
in my place?
QUESTION 39

hired new people and

W: My department recently ............. several....................,
I want to be here to make sure that their training goes
smoothly.
QUESTION 40

ask her if she'd be

call Ramona and .................
M: I understand. I’ll ........................
able to attend the show instead.
QUESTION 41

two tickets for tonight 's

M: I'd like to book .....................
bus tour
city ........................
 QUESTION 42

restaurant in
W: Yes, but we have t o put in the order for the ..................
choice
advance. You have a .................
the chicken with vegetables the beef with rice
between ...........................................
or .....................................
QUESTION 43

W: Here are your tickets. And by the way, we're

clear skies
expecting ....................... tonight. You'll definitely want
bring your camera
to ...........................................
QUESTION 44

taking those files

M: Hi, Siba. Do you need help ............................ up to our
your hands full
office? It looks like you have..........................
QUESTION 45 & 46

elevator
W: If you don't mind, that'd be great. The .................... is still
out of order, so we'll have to use the stairs.
broke maintenance crew
M: But that .............. last week- the ...............................
should have repaired that by now.
W: Well, apparently a piece of hardware had to be custom
made.
QUESTION 47

M: All right, let's start the meeting. How were

clothing sales
our ................................ for June?
QUESTION 48

Donna
M: .................. , why do you think the increase was so small?
W: I think clothing sales weren't as strong because
advertising budget
the .................................... was cut this year. I'd like to see
money
that put back
.............................. into our budget.
QUESTION 49

wait another month

M: Hmm ... Let's ................................ If sales are still low, we
may have to increase the advertising budget, but I prefer
wait on that decision
to ...........................................
QUESTION 50 & 51

training
W: Hello, Dan. You've been ................. with us for a couple of
like to hear
months now- as your mentor, I'd .................... how your
going
apprenticeship's been ................... .
QUESTION 52

W: There're still a few weeks left in your training program –

so good
but you know, your work is .................. that we've decided to
promotion when your training is complete.
offer you a .....................
QUESTION 53

W: Well, Dietrich, we're looking forward to seeing you here

Munich office
in our ........................ next Tuesday. We can't wait to see the
design plans
latest ....................... for the company's new,
tablet ......................
lightweight
QUESTION 54

M: Thanks! There's one feature of the tablet that I'm

pleased with
especially...............................
W: Really? What is it?
battery life ever. It can now
M: This model has our best ..........................
operate for three full days on a single charge.
QUESTION 55

W: That's incredible- I'm excited to hear more about this

during your presentation. By the way, we made
dinner reservation for our department that evening.
a ...............................
M: Actually, my favorite singer is performing that night.
W: That's OK. We'll see you soon.
QUESTION 56

M: Yes! I work for the National Journalists Association. We're

awards banquet
planning our annual ............................. for June-for about a
hundred guests.
QUESTION 57 & 58

M: Okay. Also, about half of our guests will be coming

out of town enough rooms
from.............................. Do you have ..........................
available for them to stay here?
W: I'm sure we do, but we'll check and send you a quote for a
group rate.
shuttle service
W: And additionally, we do offer free ........................... to and
from the airport.
QUESTION 59 & 60

out of power
M: Excuse me. My mobile phone is ........................... Are
any tables at the cafe
there ................. here ....................... that are near a wall
socket, so I can charge my phone while I have some coffee?
QUESTION 61
suggest
M: Hmm. In that case, can you ..................... anywhere
nearby where I might be able to sit for a few minutes
charge my phone
and .................................., then?
public library would be perfect for that,
W-Br You know, the .......................
and it's just a block up the hill.
QUESTION 62

M: Mary? I'm working on the ............ bill for one of Dr.

patients
Singh's ....................., and I keep getting an error message for
the code I'm using...
QUESTION 63

procedure
W: Yes, right here. Which ....................... is it?
blood test
M: A ....................
QUESTION 64

M: Thanks! Could I get a copy of that list?

W: Sure. But I heard they'll be adding the codes to our
software
billing ...................... soon, so we won't need to deal
paper lists
with ............................. anymore.
QUESTION 65

W: Pedro, there's a lot of interest in our new line of

dresses
women's ................... planned for the spring. It looks like
there will be a lot of demand, so we'd increase production

better .................................... to be sure we have a supply of

all garment sizes.
QUESTION 66

human resources
M: In that case, I suggest we let the ...................................
more workers
department know that we'll need .....................
QUESTION 67

labels
M: OK, great. And I was just working on the................ In fact,
the template for the label is up on my computer screen.
W: Can I see? Oh, wait! These garments
100 percent cotton
are ................................; so theyshouldn't
.................... be washed in
warm water.
QUESTION 68

hiring manager at
W: Hi, Mr. Foster. This is Kasumi Ito, the ............................
job application
Silverby Industries. We've reviewed your ...........................
an interview
and would like you to come in for ........................ Are you
available Tuesday at 2 P.M. next week?
QUESTION 69

W: Good. Now, Silverby Industries is in a business complex.

Tinley Avenue
Our building is on ........................, and we're
next..............................
right to the lake
QUESTION 70

M: Thanks. And am I able to anywhere, or will I need a

permit?
Visitor
W: Just make sure you're in a space marked.................., and
you won't get a parking violation.