THC 313 Multicultural Diversity in Workplace For Tourism Professional

SEÑOR TESORO COLLEGE, INC
Diversion Road, San Miguel

Calasiao, Pangasinan
Email Address: senortesorocollege.2018@gmail.com
Tel. No. (075) 522-4928/09175035204
COURSE SYLLABUS
For
Multi-Cultural Diversity in Workplace for Tourism Professional
Academic Year 2023-2024
VISION
“Señor Tesoro College Inc. is a leading institution of learning, committed to the development and empowering of professionally competent,
socially responsible and productive citizens doing their share in the service of God and country.”
MISSION
“Señor Tesoro College Inc. shall promote quality instruction in a learner-centered, globally competitive environment, producing world class
graduates in their field of specialization”.
INSTITUTION OBJECTIVES
In line with its mission, Señor Tesoro College commits itself to:
 Provide academic experience with will develop the critical-analytical skills from students;
 Develop a holistic curriculum which will foster motivation and stimulate the passion for life-long learning;
 Promote a culture of excellence in the fields of Instruction, Research and Extensions;
 Build a community of God-fearing, values laded and exemplary professionals.
Core Values:
S – Stability
T – Transformation
C – Competence
I – Integrity
Tel. No. (075) 522-4928/09175035204
INSTITUTIONAL LEARNING OUTCOMES
No. Outcomes Upon Graduation, the student can
Analyze and solve problems by using informed judgement on evidence, sound reasoning
1 Develop analytical thinking skills and creativity to differentiate facts from opinions and to specify solutions and their
consequences.
Exercise role as local and global citizen participation in democratic process respect social
Professional competent, social responsible
2 and cultural diversity, appreciate the complexity of the physical world and understand the
and productive citizens
significance of both environment sustainability and social justice.
Be equitable access to an effective digital learning environment through digital conversion
Preparedness for globally competitive
3 that affects the curriculum, assessment, professional development, infrastructure, policy,
environment
budget and communications.
Display expertise in a given profession through professional advocacy, promotion of
To produce a world class graduates in their
4 profession in positive, constructive manner and use of effective organization and time
field of specialization
management for efficient practice.
Utilize lifelong learning skills in pursuit of personal development and excellence in
5 Lifelong learning competence
professional practice.
Exhibit professionalism, integrity and ethical standards by reflecting on the value of
6 Integrity and Professionalism professionalism in daily interactions, use appropriate ethical choices in practice setting which
is the best interest of the client.
COURSE SPECIFICATION
1 Course Title THC 313 - Multi-Cultural Diversity in Workplace for Tourism Professional
2 Course Code THC 313
3 Semester and Year Offered First Semester 2023-2024
4 Credit Units 3 units
5 Contact Hours
Tel. No. (075) 522-4928/09175035204
6 Co-requisites N/A
7 Course Description The course aims to involve students with concepts, ideas, and terminology pertinent to lifelong
careers in the tourism and hospitality industries; articulate their thoughts and ideas proficiently
within the realm of tourism and hospitality, elevating their performance and crafting memorable
guest experiences, particularly in the context of multicultural diversity within the workplace; apply
critical thinking in addressing work-related issues and concerns, and adapting to the different work
environments and situations in relevance to multicultural diversity; strive for personal and
professional growth in tourism and hospitality through research, experiential learning, and self-
study; and to enhance industry quality, foster an entrepreneurial mindset, and contribute to national
development.
8 Course Learning Outcomes At the end of the course the student should be able to:
 Acquire a comprehensive grasp of essential concepts, ideas, and industry-specific
terminology for lifelong success in the tourism and hospitality fields.
 Effective Expression and Adaptation: Develop the ability to communicate ideas adeptly
within the tourism and hospitality domain, leading to improved performance and the creation
of memorable guest experiences, while also demonstrating critical thinking in diverse work
settings.
 Holistic Growth and Contribution: Strive for personal and professional advancement through
dedicated research, experiential learning, and self-study, fostering an entrepreneurial spirit.
Contribute actively to elevating industry standards and participating in national development
endeavors.
9 Assessment and Evaluation Details To pass the course you must:
 Read and understand all course modules;
 Get at least 50% correct answers on all graded quizzes for midterm and finals; and
 Participate in face-to-face formative activities, or online should there be any virtual conduct
of discussion.
Formative Assessment Activities:
Participation in discussion at the beginning of each module, i.e. class participation, accounting
analysis, and problem solving.
Tel. No. (075) 522-4928/09175035204
Evaluation Assessment Activities:

Examinations, Chapter Exercises, Quizzes, and Graded Activities.
COURSE COVERAGE
TOPIC/COURSE TOPIC LEARNING TEACHING LEARNING ASSESSMENT
CONTENT OUTCOMES ACTIVITIES TASKS
LEARNING RESOURCES
Orientation: Vision, At the end of the unit, Lecture Discussion Topic Inclusion in Student Handbook
Mission and Objectives the student should be Graded Paper Course Syllabus
of Señor Tesoro able to: Exercises
College  Familiarize and
understand the
School Policies and vision, mission,
Course Requirements goal, and
objectives of the
school; and
 To understand
what the school
disciplinary rules
and course
requirements are.
Chapter 1: At the end of the unit,
Introduction to the student should be  Interactive 1. Multicultural Diversity in
Multicultural able to: Discussion or  Recitation Workplace for the Tourism
 Discuss the Instruction Professional, Baluyot and
Diversity and the  Topic Quiz
concept of  Collaborative Jimenez, 2022
Concept of Culture multicultural Learning
diversity in  Chapter
1. Introduction  Books Exercise
workplace.  Modules
2. Multicultural
Tel. No. (075) 522-4928/09175035204
Diversity in  Describe what  Instructional

Workplace culture is. Class
3. Concept of  Discuss the Activities
different features of
Culture
culture.
4. Features of  Identify the
Culture different
5. Dimensions of dimensions of
Culture culture.
Chapter 2: Concept At the end of the unit, 1. Multicultural Diversity in

of Diversity the student should be  Interactive Workplace for the Tourism
able to: Discussion or  Recitation Professional, Baluyot and
1. Introduction  Describe what Instruction Jimenez, 2022
2. Concept of Diversity is.  Collaborative  Topic Quiz
Diversity  Discuss the Learning
 Chapter
3. Features of different features of  Books Exercise
Diversity diversity.  Modules
4. Dimensions of  Identify the
different
Diversity
dimensions of
5. Responses to
diversity.
Diversity
 Enumerate the
different responses
to diversity.
 Gain Insights on
how the different
Tel. No. (075) 522-4928/09175035204
features,
dimensions, and
responses of
diversity is
important in
managing diversity
in the workplace.
Chapter 3: Concept At the end of the unit, 1. Multicultural Diversity in
of Cultural Diversity the student should be  Interactive  Recitation Workplace for the Tourism
able to: Discussion or Professional, Baluyot and
1. Introduction Instruction  Topic Quiz Jimenez, 2022
2. Concept of  Describe what  Collaborative
Cultural Diversity Learning  Chapter
Cultural Exercise
is.  Reporting
Diversity
 Discuss the  Books
3. Characteristics different
of Cultural characteristics of
Diversity diversity.
4. Challenges of  Identify the
Cultural different challenges
Diversity of cultural diversity.
 Enumerate the
5. Benefits of
different benefits of
Cultural cultural diversity.
Diversity
Chapter 4: At the end of the unit,  Interactive  Recitation 1. Multicultural Diversity in

Multicultural the student should be Discussion or Workplace for the Tourism
able to: Instruction Professional, Baluyot and
Tel. No. (075) 522-4928/09175035204
Organization  Describe what  Collaborative  Topic Quiz Jimenez, 2022

Multiculturalism is. Learning
1. Introduction  Discuss the  Books  Chapter
2. Concept of different factors of Exercise
Multicultural Multiculturalism.
 Identify the  Instructional
Organization Class
different levels and
3. Factors of Activities
stages of
Multiculturalism Multicultural
4. Stages and Organization.
Levels for  Enumerate the
Becoming a different
Multicultural multicultural
Organization changes in the
organization.
5. Multicultural
 Gain Insights on
Change in how the different
Organization factors, levels, and
stages, and
changes in
multicultural
organization are
important in
managing diversity
in the workplace.
Midterm
Chapter 5: Cultural At the end of the unit,  Interactive  Recitation 1. Multicultural Diversity in
Diversity the student should be Discussion or Workplace for the Tourism
Management able to: Instruction Professional, Baluyot and
Tel. No. (075) 522-4928/09175035204
1. Introduction  Describe what  Collaborative  Topic Quiz Jimenez, 2022

2. Concept of Diversity Learning
Cultural Management is.  Books  Chapter
 Discuss the Exercise
Diversity
different
Management approaches to  Instructional
3. Approaches to workplace diversity Class
Workplace management. Activities
Diversity  Identify the process
Management of cultural diversity
4. Process of management.
 Enumerate the
Cultural
strategies of
Diversity managing cultural
Management diversity.
5. Strategies in Gain insights on
Managing how the different
Cultural approaches,
Diversity process, and
strategies in
diversity
management are
important in
managing diversity
in the workplace.
Chapter 6: Cultural At the end of the unit,  Interactive  Recitation 1. Multicultural Diversity in
Adaptation and the student should be Discussion or Workplace for the Tourism
Cultural able to: Instruction  Topic Quiz Professional, Baluyot and
 Describe culture  Collaborative Jimenez, 2022
shock, culture Learning  Chapter
Tel. No. (075) 522-4928/09175035204
Competence adaptation, and  Reporting Exercise

culture
1. Introduction competence.  Instructional
2. Culture Shock  Discuss the stages Class
3. Stages of of culture Activities
Cultural adaptation.
 Identify the
Adaptation
different levels of
4. Cultural cultural
Competence competence.
5. Benefits of
Cultural
Competence
Semi-Finals
Chapter 7: Business At the end of the unit,  Interactive  Recitation 1. Multicultural Diversity in
Case for Managing the student should be Discussion or Workplace for the Tourism
Cultural Diversity able to: Instruction  Topic Quiz Professional, Baluyot and
 Enumerate and  Collaborative Jimenez, 2022
1. Categories of discuss the Learning  Chapter
different  Reporting Exercise
Business Case
compliance factors  Books
for Managing  Instructional
as part of the
Cultural business case in Class
Diversity managing cultural Activities
2. Compliance diversity.
Factors  Enumerate and
3. Organizational discuss the
different
Tel. No. (075) 522-4928/09175035204
Factors organizational
4. Market Factors factors as part of
the business case
in managing
cultural diversity.
 Enumerate and
discuss the
different markets
as part of the
business case in
managing cultural
diversity factors.
Chapter 8: Working At the end of the unit,  Interactive  Recitation 1. Multicultural Diversity in
in a Diverse the student should be Discussion Workplace for the Tourism
Environment able to: or Instruction  Topic Quiz Professional, Baluyot and
 Enumerate and  Collaborative Jimenez, 2022
1. Respecting discuss the things Learning  Chapter
to remember in Exercise
Physical
respecting physical
Differences  Instructional
differences as part
2. Racial and of working in a Class
Ethnic diverse Activities
Differences environment.
3. Sexual and  Determine ways on
Gender how to work in
Differences racial and ethnic
differences.
 Discuss sexual and
gender differences
as part of working
Tel. No. (075) 522-4928/09175035204
in a diverse
environment.
Chapter 9: Managing At the end of the unit,  Interactive  Recitation 1. Multicultural Diversity in
Culturally Diverse the student should be Discussion Workplace for the Tourism
Team able to: or Instruction  Topic Quiz Professional, Baluyot and
 Enumerate abilities  CollaboratiL Jimenez, 2022
1. Managing a and techniques for earning  Chapter
managing and Exercise
Diverse Team
dealing with
2. Key Action  Instructional
diverse employees
Areas in and customers. Class
Managing  Discuss the four Activities
Diverse Teams key action areas to
3. Basic Abilities consider in
in Using managing diverse
Effective teams.
 Determine basic
Emotional
abilities in using
Intelligence in effective emotional
the Workplace intelligence in the
workplace.
Managing Conflicts the student should be Discussion Workplace for the Tourism
and Cross-cultural able to: or Instruction  Topic Quiz Professional, Baluyot and
 Demonstrate an Collaborative Jimenez, 2022
Communication Learning  Chapter
understanding of
conflicts in human
Tel. No. (075) 522-4928/09175035204
1. Conflicts in relations as these Exercise

Cross Cultural relate to cultural
Exchanges diversity.  Instructional
 Identify, compare, Class
2. Five Types of Activities
and contrast
Conflicts in the cultural diversity
Workplace issues in a wide
3. Managing range of
Conflicts in the organizations.
Workplace  Evaluate ethical
4. Basic Elements and philosophical
concerns
of Cross-
surrounding
cultural cultural diversity in
Communicatio the workplace and
n the community.
Hospitality and the student should be Discussion Workplace for the Tourism
Tourism Workplace able to: or Instruction  Topic Quiz Professional, Baluyot and
 Demonstrate an Collaborative Jimenez, 2022
Diversity Learning  Chapter
understanding of
roles of human Exercise
1. Benefits of
relations as these
Workplace  Instructional
relate to cultural
Diversity in diversity. Class
Hospitality and  Identify cultural Activities
Tourism diversity
2. Role of Human management in a
wide range of
Tel. No. (075) 522-4928/09175035204
Resource hospitality
Management in organizations.
Cultural  Determine ways
how to cultivate
Diversity
diversity in the
Management tourism and
3. Ways to hospitality industry.
Cultivate
Diversity in the
Hospitality and
Tourism
Business
1. A student must come to class prepared, by having the assigned readings read ahead of time.
2. He/she must attend at least 80% of the total number of hours prescribed by the course.
3. He/she must take all quizzes and examinations during the scheduled period.
4. A student must uphold intellectual honesty especially during examinations.
Class Policies:
1. Students shall participate actively or get involve in group dynamics and other group activities. Group activities will be part of class participation.
2. All students are expected to take major exams as scheduled. In general, no special exam or re-test shall be given except when circumstances will warrant
but valid supporting documents shall be presented.
3. Requirements/ assignments should be submitted on the set deadline.
5. Other policies will be based on student manual.
COURSE ASSESSMENT (CRITERIA FOR GRADING)

The final course grade will be computed according to the following formula:
Lecture Subjects: Laboratory Subjects:
60% for Major Examinations 60% Major Examinations
Tel. No. (075) 522-4928/09175035204
40% for Average Student Participation/Class Standing 40% for Average Student Participation/Class Standing
- Quiz - Quiz
- Class/Oral Participations - Class/Oral Participation
- Projects - Laboratory/Projects
- Attendance - Attendance
The Grading System is computed as follows:
Score
Transmutation of Raw Score= x 40+ 60
Number of Items
MIDTERM GRADE: TENTATIVE FINAL GRADE: FINAL GRADE:
ASP+ MTE ASP+ FE MG+TFG

MG= TFG= FG=
2 2 2
 QRPA- Quizzes, Class Participation/Recitation, Projects, Attendance

 ASP- Average Student Participation
 APT- Average Periodic Test
References: Multicultural Diversity in Workplace for the Tourism Professional, Baluyot and Jimenez, 2022
Tel. No. (075) 522-4928/09175035204
Prepared by: Evaluated by: Approved by:
JUSTINE G. GAELA MELODY VILLACORTA, CPA RODRIGO C. COQUIA JR

Instructor Academic Director, STC Vice President-Operations, STC

THC 313 Multicultural Diversity in Workplace For Tourism Professional

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SEÑOR TESORO COLLEGE, INC

Diversion Road, San Miguel

INSTITUTIONAL LEARNING OUTCOMES

No. Outcomes Upon Graduation, the student can

Evaluation Assessment Activities:

Diversity in  Describe what  Instructional

Chapter 2: Concept At the end of the unit, 1. Multicultural Diversity in

Chapter 4: At the end of the unit,  Interactive  Recitation 1. Multicultural Diversity in

Organization  Describe what  Collaborative  Topic Quiz Jimenez, 2022

1. Introduction  Describe what  Collaborative  Topic Quiz Jimenez, 2022

Competence adaptation, and  Reporting Exercise

1. Conflicts in relations as these Exercise

COURSE ASSESSMENT (CRITERIA FOR GRADING)

MIDTERM GRADE: TENTATIVE FINAL GRADE: FINAL GRADE:

ASP+ MTE ASP+ FE MG+TFG

 QRPA- Quizzes, Class Participation/Recitation, Projects, Attendance

Prepared by: Evaluated by: Approved by:

JUSTINE G. GAELA MELODY VILLACORTA, CPA RODRIGO C. COQUIA JR

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