1.

Differentiate between one way and two way communication with practical example
2. What is interpersonal communication? State with examples
3. Describe the advantages of communication in business organization
4. List and explain barriers to communication
5. List down atleast five major principles of effective communication
6. Distinguish verbal and non verbal communication
7. What is formal and informal communication? State with examples
8. What are the major components of formal letters
9. List and explain written types of communication
10. List and explain the non verbal types of communication
11. NB: The assignment will be submitted on Megabit 03, 2016 EC. Failures to submit on
the assigned date will result zero mark

ANSWER

1. Differentiate between one way and two way communication with practical example

One way communication is a type of communication in which the sender sends a message
to the receiver, but the receiver does not have the opportunity to respond. This type of
communication is often used in situations where the sender needs to convey information to a
large audience, such as in a lecture or a presentation.

Two way communication is a type of communication in which the sender and receiver both
have the opportunity to exchange messages. This type of communication is often used in
situations where the sender and receiver need to discuss a topic or make a decision, such
as in a meeting or a conversation.

Practical example

* One way communication: A teacher giving a lecture to a class of students.

* Two way communication: A conversation between two friends.

2. What is interpersonal communication? State with examples

Interpersonal communication is the process of exchanging information, thoughts, and

feelings between two or more people. This type of communication can be verbal or
nonverbal, and it can occur in person, over the phone, or through written communication.

Examples of interpersonal communication

* A conversation between two friends

* A meeting between a manager and an employee
* A phone call between a customer and a customer service representative
* A text message between two people
3. Describe the advantages of communication in business organization

Communication is essential for the success of any business organization. It allows

employees to share information, coordinate their efforts, and make decisions. Effective
communication can help businesses to improve their productivity, customer service, and
profitability.

Advantages of communication in business organization

* Improved productivity: Effective communication can help employees to work more

efficiently and productively. When employees are able to communicate clearly and
effectively, they can avoid misunderstandings and delays.
* Enhanced customer service: Effective communication can help businesses to provide
better customer service. When employees are able to communicate clearly and effectively
with customers, they can resolve problems quickly and efficiently.
* Increased profitability: Effective communication can help businesses to increase their
profitability. When employees are able to communicate clearly and effectively, they can
make better decisions and avoid costly mistakes.

4. List and explain barriers to communication

Barriers to communication are anything that can prevent or interfere with the effective
exchange of information. These barriers can be physical, psychological, or cultural.

Common barriers to communication

* Physical barriers: Physical barriers include things like noise, distance, and language
differences.
* Psychological barriers: Psychological barriers include things like fear, anxiety, and
prejudice.
* Cultural barriers: Cultural barriers include things like differences in values, beliefs, and
customs.

5. List down atleast five major principles of effective communication

The principles of effective communication are the guidelines that can help to ensure that
your communication is clear, concise, and effective.

Five major principles of effective communication

* Clarity: Your message should be clear and easy to understand.

* Conciseness: Your message should be concise and to the point.
* Relevance: Your message should be relevant to the audience.
* Timeliness: Your message should be delivered at the right time.
* Feedback: You should get feedback from the audience to ensure that your message has
been understood.

6. Distinguish verbal and non verbal communication

Verbal communication is the use of words to communicate. Nonverbal communication is the
use of body language, gestures, and facial expressions to communicate.

Verbal communication* Advantages: Verbal communication is clear and concise. It can be

used to convey complex information.
* Disadvantages: Verbal communication can be difficult to understand if the speaker is not
clear or if the listener is not paying attention.

Nonverbal communication

* Advantages: Nonverbal communication can be more expressive than verbal

communication. It can be used to convey emotions and attitudes.
* Disadvantages: Nonverbal communication can be difficult to interpret. It can be affected by
cultural differences.

7. What is formal and informal communication? State with examples

Formal communication is the type of communication that is used in official settings, such as
in business meetings or in written reports. Informal communication is the type of
communication that is used in more casual settings, such as in conversations between
friends or family members.

Formal communication

* Characteristics: Formal communication is typically written, and it follows a specific format. It

is often used to convey important information or to make decisions.
* Examples: Business letters, memos, and reports.

Informal communication

* Characteristics: Informal communication is typically spoken, and it is more relaxed and

conversational. It is often used to share information or to build relationships.
* Examples: Conversations, emails, and text messages.

8. What are the major components of formal letters

The major components of formal letters include the following:

* Letterhead: The letterhead is the heading of the letter, and it typically includes the name
and address of the sender.
* Date: The date is the date on which the letter was written.
* Inside address: The inside address is the address of the recipient.
* Salutation: The salutation is the greeting, and it typically includes the name of the recipient.
* Body: The body is the main part of the letter, and it contains the message.
* Closing: The closing is the ending of the letter, and it typically includes a complimentary
close and the signature of the sender.
9. List and explain written types of communication

Written types of communication include the following:

* Letters: Letters are formal written communications that are used to convey important
information or to make decisions.
* Memos: Memos are informal written communications that are used to share information
within an organization.
* Reports: Reports are formal written communications that are used to present information or
to make recommendations.
* Emails: Emails are electronic messages that are used to share information or to
communicate with others.
* Text messages: Text messages are short electronic messages that are sent using mobile
phones.

10. List and explain the non verbal types of communication

Nonverbal types of communication include the following:

* Body language: Body language is the use of body movements, gestures, and facial
expressions to communicate.
* Eye contact: Eye contact is the act of making eye contact with another person.
* Facial expressions: Facial expressions are the use of the face to communicate emotions or
attitudes.
* Touch: Touch is the use of physical contact to communicate.
* Tone of voice: Tone of voice is the use of the voice to communicate emotions or attitudes.