Abstract

The research aimed to investigate the degree of talent management practices

Talent Management anddimensions
and its various Organizational Performance
(attracting, "The Mediating
motivating, developingRole
and retaining) in Bank:‫ﺍﻟﻌﻨﻮﺍﻥ‬
of Employee Engagement": A Case Study Bank of Palestine in the Gaza
of Palestine (BOP) in the Gaza Strip, and to examine the degree of organizational
Strip
performance and its various dimensions (financial, internal process, customers
‫ ﺣﺎﺯﻡ ﺑﺸﻴﺮ‬،‫ﺣﻤﻴﺪ‬
and
:‫ﺍﻟﻤؤﻟﻒ ﺍﻟﺮﺋﻴﺴﻲ‬
learning and growth), as well as Samour,
the research
Akramaimed to test the mediating role
Ismail(Advisor) of ‫ﻣؤﻟﻔﻴﻦ‬
:‫ﺁﺧﺮﻳﻦ‬
employee engagement on the relationship between talent management
2018 practices and ‫ﺍﻟﺘﺎﺭﻳﺦ‬
:‫ﺍﻟﻤﻴﻼﺩﻱ‬
organizational performance. ‫ﻏﺰﺓ‬ :‫ﻣﻮﻗﻊ‬
In order to achieve the objectives of the research,
1 - 127the researcher used
:‫ﺍﻟﺼﻔﺤﺎﺕ‬
descriptive and analytical approach. The population 1009150
of the research was (380) :MD ‫ﺭﻗﻢ‬
employees from different management levels in Bank‫ﺟﺎﻣﻌﻴﺔ‬
of Palestine
‫ﺭﺳﺎﺋﻞ‬working in the:‫ﺍﻟﻤﺤﺘﻮﻯ‬
Gaza ‫ﻧﻮﻉ‬
Strip. The research was implemented on a random sample English
of (191) employees. A :‫ﺍﻟﻠﻐﺔ‬
‫ﻣﺎﺟﺴﺘﻴﺮ‬
questionnaire was utilized as a main tool to collect data ‫ﺭﺳﺎﻟﺔ‬appropriate statistics
and apply :‫ﺍﻟﺪﺭﺟﺔ ﺍﻟﻌﻠﻤﻴﺔ‬
tests. (‫ﺍﻟﺠﺎﻣﻌﺔ ﺍﻹﺳﻼﻣﻴﺔ )ﻏﺰﺓ‬ :‫ﺍﻟﺠﺎﻣﻌﺔ‬
‫ﻛﻠﻴﺔ ﺍﻟﺘﺠﺎﺭﺓ‬
Results revealed that the degree of talent management practices in Bank of :‫ﺍﻟﻜﻠﻴﺔ‬
‫ﻓﻠﺴﻄﻴﻦ‬
Palestine was moderate, and the degree of organizational performance was high, while :‫ﺍﻟﺪﻭﻟﺔ‬
Dissertations
the degree of sense of employee engagement was moderate. In addition, results:‫ﺍﻟﻤﻌﻠﻮﻣﺎﺕ‬
showed ‫ﻗﻮﺍﻋﺪ‬
،‫ﻗﻄﺎﻉ ﻏﺰﺓ‬
that ،‫ﻓﻠﺴﻄﻴﻦ‬ ‫ﺑﻨﻚ‬engagement
employee ،‫ﺍﻷﺩﺍﺀ ﺍﻟﻤؤﺳﺴﻰ‬ ،‫ﺍﻟﻤﻮﺍﻫﺐ‬
partially ‫ ﺇﺩﺍﺭﺓ‬،‫ﺍﻟﻮﻇﻴﻔﻰ‬
mediates ‫ﺍﻻﻧﺪﻣﺎﺝ‬
the relationship between talent:‫ﻣﻮﺍﺿﻴﻊ‬
‫ﻓﻠﺴﻄﻴﻦ‬
management practices and organizational performance.
http://search.mandumah.com/Record/1009150 :‫ﺭﺍﺑﻂ‬
Based on the results, the research recommended the need to place more focus
and effort on the realization and application of effective talent management practices
due to their role in the attraction, motivation, development and retention of top skilled
and talented employees. And the importance of aligning talent management strategy
with the organizational strategic goals. Managers are advised to emphasize on creating
the employee engagement requirements so that they can overcome the difficulties of
implementing talent management practices.

.‫ ﺟﻤﻴﻊ ﺍﻟﺤﻘﻮﻕ ﻣﺤﻔﻮﻇﺔ‬.‫ ﺩﺍﺭ ﺍﻟﻤﻨﻈﻮﻣﺔ‬2021 ©

‫ ﻳﻤﻜﻨﻚ ﺗﺤﻤﻴﻞ ﺃﻭ ﻃﺒﺎﻋﺔ ﻫﺬﻩ ﺍﻟﻤﺎﺩﺓ ﻟﻼﺳﺘﺨﺪﺍﻡ‬.‫ ﻋﻠﻤﺎ ﺃﻥ ﺟﻤﻴﻊ ﺣﻘﻮﻕ ﺍﻟﻨﺸﺮ ﻣﺤﻔﻮﻇﺔ‬،‫ﻫﺬﻩ ﺍﻟﻤﺎﺩﺓ ﻣﺘﺎﺣﺔ ﺑﻨﺎﺀ ﻋﻠﻰ ﺍﻹﺗﻔﺎﻕ ﺍﻟﻤﻮﻗﻊ ﻣﻊ ﺃﺻﺤﺎﺏ ﺣﻘﻮﻕ ﺍﻟﻨﺸﺮ‬
‫ ﻭﻳﻤﻨﻊ ﺍﻟﻨﺴﺦ ﺃﻭ ﺍﻟﺘﺤﻮﻳﻞ ﺃﻭ ﺍﻟﻨﺸﺮ ﻋﺒﺮ ﺃﻱ ﻭﺳﻴﻠﺔ )ﻣﺜﻞ ﻣﻮﺍﻗﻊ ﺍﻻﻧﺘﺮﻧﺖ ﺃﻭ ﺍﻟﺒﺮﻳﺪ ﺍﻻﻟﻜﺘﺮﻭﻧﻲ( ﺩﻭﻥ ﺗﺼﺮﻳﺢ ﺧﻄﻲ ﻣﻦ ﺃﺻﺤﺎﺏ ﺣﻘﻮﻕ ﺍﻟﻨﺸﺮ ﺃﻭ ﺩﺍﺭ‬،‫ﺍﻟﺸﺨﺼﻲ ﻓﻘﻂ‬
.‫ﺍﻟﻤﻨﻈﻮﻣﺔ‬

III
 Abstract

The research aimed to investigate the degree of talent management practices

and its various dimensions (attracting, motivating, developing and retaining) in Bank
of Palestine (BOP) in the Gaza Strip, and to examine the degree of organizational
performance and its various dimensions (financial, internal process, customers and
learning and growth), as well as the research aimed to test the mediating role of
employee engagement on the relationship between talent management practices and
organizational performance.
In order to achieve the objectives of the research, the researcher used
descriptive and analytical approach. The population of the research was (380)
employees from different management levels in Bank of Palestine working in the Gaza
Strip. The research was implemented on a random sample of (191) employees. A
questionnaire was utilized as a main tool to collect data and apply appropriate statistics
tests.
Results revealed that the degree of talent management practices in Bank of
Palestine was moderate, and the degree of organizational performance was high, while
the degree of sense of employee engagement was moderate. In addition, results showed
that employee engagement partially mediates the relationship between talent
management practices and organizational performance.
Based on the results, the research recommended the need to place more focus
and effort on the realization and application of effective talent management practices
due to their role in the attraction, motivation, development and retention of top skilled
and talented employees. And the importance of aligning talent management strategy
with the organizational strategic goals. Managers are advised to emphasize on creating
the employee engagement requirements so that they can overcome the difficulties of
implementing talent management practices.

III
 ‫الملخص‬
‫هدف البحث إلى التحقق من درجة ممارسات إدارة المواهب وأبعادها المختلفة‬
‫(االستقطاب‪ ،‬التحفيز‪ ،‬التطوير‪ ،‬واالستبقاء) في بنك فلسطين المحدود بقطاع غزة‪ ،‬والتعرف إلى‬
‫درجة اندماج الموظفين في عملهم‪ ،‬باإلضافة إلى التعرف على درجة أداء المنظمة وأبعادها‬
‫المختلفة (األداء المالي‪ ،‬العمليات الداخلية‪ ،‬العمالء‪ ،‬والتعلم والنمو)‪ .‬كما وهدف البحث إلى‬
‫اختبار دور اندماج الموظفين كمتغير وسيط في العالقة بين ممارسات إدارة المواهب أداء المنظمة‪.‬‬

‫لتحقيق أهداف البحث تم استخدام المنهج الوصفي التحليلي‪ ،‬وتكون مجتمع الدراسة من‬
‫(‪ )380‬موظفا وموظفة من مختلف المستويات اإلدارية في بنك فلسطين بقطاع غزة‪ ،‬وتم تطبيق‬
‫الدراسة على عينة عشوائية طبقية بلغت (‪ )191‬موظفا وموظفة‪ ،‬وتم استخدام االستبانة كأداة‬
‫رئيسة لجمع البيانات وتطبيق االختبارات اإلحصائية المناسبة‪.‬‬

‫وقد أظهرت النتائج أن درجة ممارسة إدارة المواهب في بنك فلسطين متوسطة‪ ،‬كما‬
‫وأظهرت النتائج أن درجة أداء البنك جاء مرتفعا‪ ،‬بينما كان درجة اندماج الموظفين متوسطة‪.‬‬
‫باإلضافة إلى أن النتائج أظهرت أن اندماج الموظفين يتوسط جزئيا العالقة بين ممارسات إدارة‬
‫المواهب وأداء المنظمة‪.‬‬

‫وبناءا على ما تم التوصل إليه من نتائج‪ ،‬فقد أوصى البحث بالحاجة إلى التركيز وبذل‬
‫مزيد من الجهد في تطبيق ممارسات إدارة المواهب بفعالية كونها تلعب دو ار هاما في جذب‪،‬‬
‫تحفيز‪ ،‬تطوير‪ ،‬واستبقاء الموظفين الموهوبين وذوي المهارات العالية‪ .‬باإلضافة إلى أهمية موائمة‬
‫استراتيجية إدارة المواهب مع األهداف االستراتيجية للمنظمة‪ .‬كما أوصى البحث بضرورة تركيز‬
‫المدراء على توفير متطلبات اندماج الموظفين ما يساعد في التغلب على صعوبات تطبيق‬
‫ممارسات إدارة المواهب‪.‬‬

‫‪IV‬‬

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