Metro Dumaguete College Inc.

 Luggage  Clothes  Pants / Slacks

E.J. Blanco Extension Drive, Daro, Dumaguete City  Long Sleeves  T-Shirts
Diploma in Tourism Technology
AY 2022-2023 PROCEDURE P
N
HOUSEKEEPING NCII P
Final Examination A. UNPACKING

NAME: ___________________________________ 1 Ask permission from your guest if they want their clothes to be unpacked.

2 Prepare your hangers on the table.

BUTLER SERVICE RUBRICS
3 Place the guest’s luggage on a clean table facing horizontally to you.
NEEDS
CRITERIA OUTSTANDING AVERAGE GOOD
IMPROVEMENT 4 Wipe the surface of the luggage.
 Communicates  Communicates
 Communicates
adequately but clearly with  Communication is 5 Unzip and open the luggage carefully.
clearly and
may lack depth occasional lapses in often unclear or
effectively,
or clarity at clarity or ineffective, leading to Check for any things or clothing (aside from the long sleeves, T-shirts, and pants) and remove them from
COMMUNICATI demonstrating 6
times. understanding. misunderstandings. the luggage carefully. Be careful when handling fragile objects.
ON SKILLS exceptional listening
 Responds to  May require  Difficulty in
15 and understanding. 7 Ask your guest on whether they want their clothes to be hanged or folded.
inquiries but may additional expressing ideas or
 Able to provide
require clarification to understanding Remove the remaining clothing from the luggage and put a hanger one-by-one. Lay them on the table then
relevant information
prompting for ensure requests. 8 hang. (If the guest wants them hanged). or fold them one-by-one and put in a closet. (If the guest wants
effortlessly.
further details. comprehension. them hanged).
 Executes tasks  Frequently makes
satisfactorily but errors in task 9 Close the luggage and put in the lower part of the closet.
 Executes tasks
 Accomplishes may lack execution, resulting in
flawlessly with 10 Tell the guest that you are done unpacking his/her clothes.
tasks within consistency or delays or
EXECUTION precision and
reasonable attention to detail. dissatisfaction.
20 attention to detail.
timeframes.  Requires  Struggles to complete
 Performed all the
 Lack 1-2 steps. occasional tasks accurately and
steps. N
reminders. on time. B. PACKING P
 Lack 3-4 steps  Lacks 5 or more steps P

 Hair is neatly tied  Presents a 1. Ask permission from your guest if they want their clothes to be packed.
(women); Hair is satisfactory
appearance but 2 Remove clothes from hanger and closet. Lay them on the table.
neatly styled (men).  Hair is styled
may have
 Dressed and tied slightly
noticeable  Hair is messy. 3 Start by folding the T-shirts and roll them. Place them in the center of the luggage.
professionally. neat.
APPEARANCE deviations of their  Dressed
 Clothes are clean  Dressed Put the long sleeves first and lay them in the luggage. The sleeves and the lower torso of the clothing should
5 uniform. inappropriately.
and tidy. comfortably. be laying outside the luggage. Next, put the pants on top of the long sleeve. It should extend on the left side.
 Appearance may  Clothes are untidy. 4
 Projects a  Clothes are clean for the next pants, it extends on the right side. Do this in an alternating manner (i.e. Long sleeves, pants
occasionally
professional and and tidy. extending left. long sleeves, pants extending right . . .)
detract from the
polished appearance Once all clothing is laid in the luggage, fold the left, right, then bottom part of the clothing to the center,
overall 5
at all times. respectively.
presentation.
 Generally Put all other things on top of all the clothing. If an object is fragile, wrap it in paper then place inside a
 Exhibits a warm,  Displays a 6
friendly and  Often appears plastic or bubble wrap.
friendly, and courteous and
approachable but indifferent or 7 Close the luggage carefully.
engaging demeanor, pleasant demeanor,
may lack uninterested in guest
fostering positive interacting with
consistent interactions, 8 Tell the guest that you are done packing his/her clothes.
rapport with guests. guests in a
warmth or exhibiting a lack of
PERSONALITY  Demonstrates professional
enthusiasm. warmth or courtesy.
10 genuine interest in manner.
 Interacts with  Fails to create a
providing  Shows some effort
guests in a polite welcoming
exceptional service in engaging with
manner but may atmosphere and may
and creates a guests but may
appear somewhat come across as Prepared by:
welcoming lack genuine
reserved or unfriendly or aloof.
atmosphere.
distant at times.
enthusiasm. John Joseph T. Amiler

TOTAL: _______________________

PACKING AND UNPACKING CLOTHES

Materials and tools needed: