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GE 5
Purposive Communication
NAME:____________________________________________________________
COURSE,YEAR & SECTION:_______________________________________
QUIRINO STATE UNIVERSITY
DIFFUN CAMPUS
Diffun, 3401 Quirino
IN
GE 5 (PURPOSIVE COMMUNICATION)
Prepared by:
AILYN JOY T. PERALTA
Executed by
AY 2020-2021
QUIRINO STATE UNIVERSITY
DIFFUN CAMPUS
Diffun, 3401 Quirino
INTRODUCTION
Humans’ capability to communicate using the inscribed words and use
of sounds make us top of the hierarchy of all living creatures.
Communication is derived from a Latin word “communis” which
means common. Communicating becomes essential in the human
civilization on exchanging of information, sharing thoughts, and
expressing oneself. Also, it becomes the catalyst for the people in the
society to unite in decision making, and fostering good relationships
and profound respect to one another. Meanwhile, it is already known
that the vital role of communication is the transmission of message to
other person, but how does communication take place?
Essentially, this book does not only contain the types, basic
elements, process, modes, and forms of communication as it also
includes the different purposes of communication in the daily course
of human person and how one’s good communication skills effect on
the society. The underlying purpose of communication also is to cross
the culture of other people in a holistic level of perception and
determining the differences through understanding multicultural
communication and globalization trend.
MODULE 1
I. DEFINITION OF COMMUNICATION
Competencies
During the learning engagements, the learners are able to:
INTRODUCTION
What is Language?
Language is a wonderfully rich vehicle for communication. It is a system of
conventional spoken, manual, or written symbols by means of which human beings, as
members of a social group and participants in its culture, express themselves. The
functions of language include communication, the expression of identity, play,
imaginative expression, and emotional release. It has a system of rules (also known as
grammar), a sound system (phonology), and a vocabulary (lexicon). These are the
requirements for identifying a means of communication as a language. When people use
language, they can understand each other because they belong to the same speech
community. They can understand each other because in their speech community,
people share the same set of rules in the language system. While growing up, people
acquire the languages used by those in the community. This is the process of language
acquisition. The languages acquired while growing up are known as mother tongues,
which may also be referred to as first language. People discover later on that other
language are needed various reasons. These other languages may be referred to as
second language. People learn these languages by studying formally in school or
informally on their own. This is a process of language learning.
What is Communication?
Communication as a term takes on different contexts resulting in people having
different views in communication types. Since communication is generally defined as the
exchange of thoughts, ideas, concepts and view between or among two or more people.
Context is the circumstances or environment in which communication takes place. Such
circumstances may include the physical or actual setting, the value positions of a
speaker/listener, and the relevance or appropriateness of a message conveyed. It focuses
on certain communication process and even groupings of people that constitute a
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a. VERBAL-NON-VERBAL COMMUNICATION
Effective communication calls for the blending of these two types. One cannot be
separated from the other. For example, door-to-door sales persons who demonstrate
product knowledge can only be effective if they know how to properly punctuate what
they say with proper gestures and facial expressions. Their communication with the
customer begins upon greeting him/her with a welcoming smile then assessing customer
needs and answering customer queries enhanced by gestures and a friendly, happy and
pleasant disposition. It is through this mode that sales pole with excellent
communication skills are able to provide the best information needed, by that means
convincing the client to patronize their products.
b. VISUAL COMMUNICATION
Visual communication, on the other hand, is the type of communication that uses
visuals to convey information and/or messages. Some examples are signs, symbol,
imagery, maps, graphs, charts, diagrams, pictograms, photos, drawings or illustrations,
and even various forms of electronic communication.
a. INTRAPERSONAL COMMUNICATION
The Latin prefixes intra-means within or inside. Intrapersonal communication then
means talking to oneself. Some label it as self or inner talk, inner dialogue. Psychologists
call it with other names such as self-verbalization or self-statement. Intrapersonal
communication can be defined also as communication with one‘s self, and that may
include self-talk, acts of imagination and visualization, and even recall and memory
(McLean, 2005). You read on your phone that your friends are going to have dinner at
your favorite restaurant. What comes to mind? Sights, sounds, and scents? Something
special that happened the last time you were there? Do you contemplate joining them?
Do you start to work out a plan of getting from your present location to the restaurant?
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Do you send your friends a text asking if they want company? Until the moment when
you hit the send button, you are communicating with yourself. Communications expert
Leonard Shedletsky (1989) examined intrapersonal communication through the eight
basic components of the communication process (i.e., source, receiver, message,
channel, feedback, environment, context, and interference) as transactional, but all the
interaction occurs within the individual (Shedletsky, 1989). From planning to problem
solving, internal conflict resolution, and evaluations and judgments of self and others,
we communicate with ourselves through intrapersonal communication. All this
interaction takes place in the mind without externalization, and all of it relies on
previous interaction with the external world.
b. INTERPERSONAL COMMUNICATION
Interpersonal communication can be defined as communication between two people,
but the definition fails to capture the essence of a relationship. This broad definition is
useful when we compare it to intrapersonal communication, or communication with
ourselves, as opposed to mass communication, or communication with a large audience,
but it requires clarification. The developmental view of interpersonal communication
places emphasis on the relationship rather than the size of the audience, and draws a
distinction between impersonal and personal interactions. Family for many is the first
experience in interpersonal relationships, but as we develop professionally, our
relationships at work may take on many of the attributes we associate with family
communication. We look to each other with similar sibling rivalries, competition for
attention and resources, and support. The workplace and our peers can become as close,
or closer, than our birth families, with similar challenges and rewards. To summarize,
interpersonal relationships are an important part of the work environment.
SYNTHESIS
Language is a system of conventional spoken, manual, or written symbols
by means of which human beings, as members of a social group and
participants in its culture, express themselves.
Communication is defined as the process of transmitting information and
common understanding from one person to another.
There are two types of communication according to mode: 1. Verbal and Non-
verbal communication; 2. Visual Communication
Two types of communication according to context: 1. Intrapersonal
Communication; 2. Interpersonal Communication.
Enrichment Activities
Answer the following questions:
1. Come up with your own definition of communication. How does it differ from the
definition in the book? Why did you choose to define communication the way you
did?
2. Over the course of a day, keep track of the forms of communication that you use.
Make a pie chart of how much time you think you spend, on an average day,
engaging in each form of communication (intrapersonal, interpersonal, group,
public, and mass).
3. It is defined also as communication with one‘s self, and that may include self-talk,
acts of imagination and visualization, and even recall and memory.
a. Verbal b. Interpersonal c. Intrapersonal d. Non-verbal
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Competencies
During the learning engagements, the learners are able to:
1. identify the elements of communication in various texts; and
2. illustrate the communication process.
INTRODUCTION
Communication is to the organization as blood is to the body. The success of all the
functions of management depends upon the effective communication. In this case, the
process and elements should be put in consideration in order to communicate effectively.
The communication process is a simple to complex process depending on the situation.
The elements should also be present in order to successfully make a successful
communication process.
SYNTHESIS
Communication follows a process.
There are 8 elements of communication: 1. Sender; 2. Message; 3. Encoding; 4.
Media; 5. Decoding; 6. Receiver; 7. Feedback; 8. Noise.
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Enrichment Activities
Answer the following questions:
1. How might knowing the various components of the communication process help
you in your academic life, your professional life, and your civic life?
2. Use the communication model to analyze a recent communication encounter you
had. Sketch out the communication encounter and make sure to label each part of
the model (communicators; message; channel; feedback; and physical,
psychological, social, relational, and cultural context).
_______________________ or translate his message and he has to choose the media where
process. This process will cycle through until the purpose of the conversation is met.
Competencies
During the learning engagements, the learners are able to:
INTRODUCTION
In communication, there are set of rules or guidelines which are necessary to be
followed in order to ensure effectiveness and proper communication. Any person which
fails to meet or consider these principles will likely to fail as a speaker or writer. There
principles are also critical in communicating as it completes everything about
communication.
SYNTHESIS
Enrichment Activities
Identify a situation in which you wished you could:
a. reverse communication; and
b. repeat communication.
Even though it’s impossible to reverse or repeat communication, what lessons can be
learned from these two situations you identified that you can apply to future
communication?
Rubric:
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Competencies
During the learning engagements, the learners are able to:
1. identify and explain the different ethics in communication; and
2. apply these ethics in real life situations.
INTRODUCTION
Ethics is defined as a set of rules or guidelines; these are theories as to which is right
or wrong. In communication, ethics is considerable important because it would likely
guide everyone to effective communication. Theses ethical principles are universal in the
sense that all people should consider these things because of their vitality in the
communication process and effectiveness.
2. Concreteness
Concrete business communication is also about a clear message. This is often
supported by factual material such as research data and figures. The words used as well
as the sentence structure can be interpreted uni- vocally. Nothing is left to the
imagination.
3. Courtesy
In addition to considering the feelings and points of view of the target group, it is also
important to approach the audience in a friendly and courteous manner. Use of terms that
show respect for the receiver contribute towards effective communication. The same goes
for the manner in which you address someone. Not everyone will be charmed if you use a
familiar form of address and use of a formal address could come across as too distant. By
using the word “they,” a larger audience is immediately addressed.
4. Correctness
A correct use of language has the preference. In written business communication,
grammatical errors must be avoided and stylistic lapses or a wrong use of verbs are not
sufficient either in verbal communication. A correct use of language increases
trustworthiness and the receiver will feel that they are taken seriously.
5. Clarity
Clear or plain language is characterized by explicitness, short sentences and concrete
words. Fuzzy language is absolutely forbidden, as are formal language and cliché
expressions. By avoiding parentheses and keeping to the point, the receiver will get a clear
picture of the content of the message. Briefly-worded information emphasizes the essence
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of the message. Coherence means the connection of ideas at the idea level, and cohesion
means the connection of ideas at the sentence level.
6. Consideration
Communicating with the target group (Consideration). In order to communicate well, it
is important to relate to the target group and be involved. By taking the audience into
account, the message can be geared towards them. Factors that play a role in this are for
example: professional knowledge, level of education, age and interests.
7. Conciseness
A message is clear when the storyline is consistent and when this does not contain
any inconsistencies. When facts are mentioned, it is important that there is consistent,
supporting information. Systematically implementing a certain statement or notation also
contributes to clear business communication. When statements are varied, they will
confuse the receiver.
SYNTHESIS
Rubric:
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_______________________
3. Grammatical errors must be avoided and stylistic lapses or a wrong use of
verbs are not sufficient either in verbal communication.
_______________________
4. Clear or plain language is characterized by explicitness, short sentences
and concrete words.
_______________________
5. A message is clear when the storyline is consistent and when this does not
QUIRINO STATE UNIVERSITY
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Mudrunio, M. and Martin, I. (2018). Purposive communication: Using English in multilingual contexts.
Manila: E & E Publishing, Inc.
Weedmark, D. (2019). Leaf Group Ltd. / Leaf Group Media, All Rights Reserved.
https://bizfluent.com/facts-7601794-definition-global-communication.html
MODES OF COMMUNICATION
Topics:
1. Forms of communication
2. Communication and technology
I. FORMS OF COMMUNICATION
COMPETENCIES
During the learning engagements, the learners are able to:
1. identify the various communication modes and explain how they help in
expressing ones communicative intent; and
2. use these communication modes appropriately depending on the context of
communication situation.
DISCUSSION
Introduction
The medium or channel through which communicative intent is expressed. Typical
communication modes include natural speech, facial expression and gesture. Exceptional
communication modes include the use of graphic symbols or synthetic speech.
Communication generally draws on multiple modes, such as vocalization, speech, gesture
and symbols, and is referred to as multimodal. Mode is a term used to describe the way
something is done or experienced. When we use the phrase mode of communication, we
are describing the way communication is expressed. In other words, we are discussing the
method of communication.
The Aristotle model primarily focused on the speaker and its speech. It can be divided
into 5 primary elements; the Speaker, Speech, Occasion, Audience, and Effect. This type of
communication no longer requires the feedback of the Audience but rather on the delivery
of the speaker. Hence, it is a speaker centered model as the speaker plays an important
role in communicating
2. Shannon-Weaver Model
Figure 3. shorturl.at/uDJY3
As Claude Elwood Shannon was an engineer, this model was purposely done to
3. Schramm’s Model
Figure 4. shorturl.at/gEJX7
Schramm‘s model of communication posits that knowledge plays a crucial role on the
communication process. This could simply be interpreted that communication varies from
knowledge, cultural, and educational background. Hence, the message can be interpreted
different from others.
These are the 3 communications that are commonly used and can be easily illustrated
with the commonalities and differences of each model and the elements involved.
Furthermore, it can be understood that each models varies from each communication
process. In summary, Aristotle Model is a linear model of communication as it does not
requires the feedback of the audience and focuses on the speaker itself. Shannon Weaver
on the other hand, caters more on the telephonic communication process. And lastly,
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the Schramm‘s model may occur in any instances or situations, either face to face or
technology mediated.
6. Mass Communication- this involves a large number of people and requires a tool to
help disseminating the information. This also no longer requires feedback from the
audience to the source. For instance, television news and advertisement. But in mass
communication, there is no direct access with the receiver. For that they need media
like Newspaper, Radio, Television and Internet. The audience feedback is very less or
delayed.
When the message you convey are not communicated properly and felt guilty of not
conveying the message as it wants to be conveyed feels worse. It is because the
effective communication is being hindered by noise or in other reference, barriers.
Some of the barriers that obstructs effective communication include noise,
inappropriate medium,
assumptions, emotion, and use of jargons or technical terms, and poor listening skills.
These barriers are categorized into five. Physical, Psychological, Cultural, Language
Used, and Personal.
i.e. where communication takes place by way of unspoken or unwritten messages such as
body language, facial expressions, sign language and so forth.
The most common of all these modes is the face-to-face interaction. It is an informal or
casual conversation between two or more people. People engage in social conversations to
establish relationships or maintain them. It is one way of gaining new acquaintances or
friends. How to speak, what to speak, when to speak and to whom one is speaking are all
important considerations in building relationships
2. Discuss the need for effective two-way communication at home, at work, and in the
community with friends. Create a definition of “Good Communication” by thinking
about what good communication looks like. Be sure the list includes the
responsibilities of being a good communicator and a good listener.
COMPREHENSION CHECK
1. Identify and differentiate the different forms communication.
2. Give three (3) scenarios in each of the forms of communication.
Rubric:
CRITERIA / SCALE 3- Exceeds 2- Meets 1- Needs 0- Inadequate
Expectations Expectations Improvement
Structure Logically organized Has a clear There is some There is no
• Organization Easily followed organizational level of apparent
• Flow of thought Effective, smooth, structure with organization organization to
• Transitions and logical some though the paper. ]
• Format transitions digressions, digressions, Difficult to
Professional ambiguities or ambiguities, follow
format irrelevances irrelevances are No or poor
Easily followed • too many transitions
Basic transitions Difficult to No format
Structured follow
format Ineffective
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transitions
Rambling
format
Language Vocabulary is Vocabulary is Vocabulary is Vocabulary is
• Vocabulary; use of sophisticated and varied, specific used properly unsophisticated
vocabulary correct as are and appropriate though , not used
• Tone sentences which Frequently uses sentences may properly in very
vary in structure subjects be simple simple
and length Writer’s tone Infrequently sentences.
Uses and emerges and is uses subject Uses subject
manipulates subject generally specific specific
specific vocabulary appropriate to vocabulary vocabulary too
for effect audience correctly sparingly
Writer’s tone is Writer’s tone
clear, consistent exhibits some
and appropriate for level of audience
intended audience sensitivity
Content/information Central idea is well Central idea and The central idea is Central idea and
Clarity of purpose developed and clarity clarity of purpose expressed though it clarity purpose
Critical and origin purpose is exhibited are generally may be vague or are absent or
too broad; Some incompletely
thought Abundance of evident
sense of purpose is expressed
evidence of critical, Evidence of expressed Little or no
careful thought and critical, careful Some evidence of evidence of
analysis and/or thought and critical careful critical, careful
insight analysis and/or thought and thought analysis
insight analysis and/or and/or insight
insight
COMPTENCIES
MEDIATED COMMUNICATION
conversation on a telephone. This is a good instant communication tool if you catch the
person instead of getting an answering machine or voice mail, but it does not have the
benefit of allowing you to see the other person. It is also more difficult to include more
than two parties. An obvious down side of this mode is not being able to see the body
language or cues of the person you are talking to. However, if good listening skills is
applied, one may detect the tone and rising of intonation or pitch of the voice which may
indicate the feeling or mood of the speaker or listener.
The last mode is text-based communication. Although it can be linked or traced back
to the traditional mode of communication, however, because of the evolution of our
communication we learned to adapt and integrate it to our daily living to address such
necessities. Like e-mail, text messaging and instant messaging and social networking site
such as Facebook, Twitter and Instagram, likewise offer text-based interaction. Text
communication includes Internet communication, such as email, instant messaging and
forums, text messaging and printed papers. Text communication does not have the
benefits of audio and video, but it is much easier to distribute information to a large group
of people and save records of the communication.
Now people can use email, social media, chat messengers, video conferencing, video
calls, images, videos, symbols, diagrams, charts, and emoticons, etc. for the
communication. Many things are wasting our time and we‘re becoming more busy than
productive. The debates, questions, viral communications are not achieving the desired
results and conclusions. There are even newer topics to communicate the next day and we
start looking for the next conclusions.
If we follow good communication skills we can use many tools and platform for
research and development of nature including a synergistic development of humans, our
environment and natural sources. Technology has affected communication tremendously,
but it is entirely dependent on us how we use it.
Today with the rapid rise and spread of internet connectivity, they old forms of
communication have given way to new forms that make communication easier and faster.
The emergence of social media has created a new avenue for facilitating daily information
and communication needs. As technology grows and expands our range of
communication, social media is becoming a vital tool for daily social interaction. It creates
opportunity for people to interact with each other in a way that is both helpful and
essential to socially motivate people. The rapid fire quick communication style that
captivates the millennial and other generation has shifted our conversations from “face-to-
face” instances to “through –the-screen” ones.
Being able to reach customers, co-workers and vendors quickly helps improve the
efficiency of any business operation. Mobile technology makes it easy to get or to keep
contact information in a mobile device. You can reach out with questions or updates from
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anywhere. For example, a manager in the field trying to determine why an order hasn't
arrived can quickly contact his office, supplier and delivery courier within a few minutes
from the offsite location.
When the message you convey are not communicated properly and felt guilty of not
conveying the message as it wants to be conveyed feels worse. It is because the effective
communication is being hindered by noise or in other reference, barriers. Some of the
barriers that obstructs effective communication include noise, inappropriate medium,
assumptions, emotion, and use of jargons or technical terms, and poor listening skills.
These barriers are categorized into five. Physical, Psychological, Cultural, Language
Used, and Personal.
5 CATEGORIES OF BARRIERS
1. Physical Barrier- this barrier includes the defects in media or the medium for
communication, environment or geographical location, and physical disability like
in hearing, vision, or speaking.
2. Psychological Barrier- it is the manifestations of human behavior and attitude
when communicating. These are emotions, past experiences or trauma, lacks
retention of attention or simply inattentive, status, and temperament.
3. Cultural Barrier- include the age and gender of the person, educational
background, economic status quo, popularity, religion, political views, and ethics.
4. Language Used- as the word posits, it refers to the contributory factor of the diverse
language across the world, dialect, and even its accent or the way the word is
uttered. Nonetheless, colloquial term adds the situation.
5. Personal Barrier- refers to the poor listening skills, egoistic, interpersonal trust,
and ability to communicate effectively.
Synthesis
Communication - simply the act of transferring information from one place, person
or group to another.
Face-to-face Communication – the communication of a two or a group of people in
the same place and time.
Video Communication - is a live, visual connection between two or more people
residing in separate locations for the purpose of communication.
Audio Communication - is passing information as in the form of sound and visual
component.
Dyadic Communication - is communication between two people or creatures.
Small Group Communication - small groups consists of three or more people who
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ENRICHMENT ACTIVIITY
Journaling Activity
Think of a time when you could have been a better communicator or a better
listener. Describe the situation. What happened? What is more important –
communicating in a way that is easy for you or communicating in a way so that
others can understand you? Is there a difference? Explain.
Extension Activity
Think about the different TV shows you watched. Discuss the differences in the way
people communicate (or don’t communicate) with each other – and how
miscommunication has caused problems and conflict for the show’s characters.
Select a conflict from a recent TV episode and discuss how the problem was
solved/portrayed in that scene. Consider: What was the conflict? What strategies
did the characters use to solve the problem? Were they effective strategies for
solving the problem solving peacefully? If not, what strategies might the characters
have used instead? Discuss the effect young people think the media has on how
people handle their problems?
Finally, create a TV public service announcement that promotes solving conflicts in
peaceful ways.
Rubric:
CRITERIA / SCALE 3- Exceeds 2- Meets 1- Needs 0- Inadequate
Expectations Expectations Improvement
Structure Logically Has a clear There is some There is no
• Organization organized organizational level of apparent
• Flow of thought Easily followed structure with organization organization to the
• Transitions Effective, some digressions, though paper. ]
• Format smooth, and ambiguities or digressions, Difficult to follow
logical irrelevances ambiguities, No or poor
transitions Easily followed • irrelevances transitions
Professional Basic transitions are too many No format
format Structured Difficult to
format follow
Ineffective
transitions
Rambling
format
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COMPREHENSION CHECK
Part 1
Directions: Encircle the letter of the correct answer.
1. In this communication process, the source becomes a receiver and the receiver
become the source.
a. Mass Communication
b. Face-to-face Communication
c. Dyadic Communication
d. Video Communication
2. The cheapest option for communication and it includes casual conversation
between two or more people.
a. Public Communication
b. Text-based Communication
c. Face-to-face Communication
d. Mass Communication
3. Includes internet communication such as email and text messaging.
a. Small Group Communication
b. Video Communication
c. Audio Communication
d. Text-based Communication
4. Everyone will become the source and the receiver through sharing information and
giving feedbacks.
a. Small Group Communication
b. Intrapersonal Communication
c. Dyadic Communication
d. Non-verbal Communication
5. The next-best communication option after face-to-face. There will always be the
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Part II.
1. List at least 10 positive and negative effects of technology in communication.
2. How would you raise awareness to avoid misconceptions about the use of technology
in communication?
1. Technology makes it more difficult to keep up with news today than in the past
because it is difficult to keep up with all the information.
2. With advances in technology, few differences exist between face - to - face and
computer mediated communication.
3. Social media actually goes back to some of the earliest Internet technologies and
even predates the Internet.
4. Technology has nothing to do with communication since they are way too different
from each other.
5. Communication technology is an ever growing market.
6. The emergence of social media has created a new avenue for facilitating daily
information and communication needs.
7. When social media did not exist and social communication and interaction were
the only way of communication.
8. Relationships are built when a business knows its customer and discovers
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REFERENCES
NOTE:
1. Please place/ write all your answers in a YELLOW CATLEYA NOTEBOOK size
15.24cmX21.59 cm.
2. Use black ballpen in writing your answers. Avoid using signing pens.
4. If you have questions you can send message to your subject teacher from
Monday- Friday @ 8:00 - 5:00 p.m.
Email: leahgrace.baguilat@qsu.edu.ph
Messenger: Leah Grace Tuguinay Ribac - Baguilat