CONFLICT MANAGEMENT STYLES SURVEY

NAME:_____________________________
This questionnaire is designed to help you become more aware of your preferred methods for dealing with conflict situations. Based
on this awareness, you should use this preferred style when it is appropriate, but should be aware of its limitations and be able to adapt
when the style is not appropriate. After you are done filling out the survey, turn to the next page to score it:

A score of “1” indicates that you strongly disagree with the statement; a “5” indicates that you strongly agree with it. Please fill in
ALL items.
Strongly disagree Strongly
agree
1. I try to investigate an issue with my coworkers to find a solution acceptable to us 1 2 3 4 5
2. I generally try to satisfy the needs of my coworkers. 1 2 3 4 5
3. I attempt to avoid being “put on the spot” and try to keep my conflict with my 1 2 3 4 5
coworkers to myself
4. I try to integrate my ideas with those of my coworkers to come up with a decision 1 2 3 4 5
jointly.
5. I try to work with my coworkers to find solutions to a problem which satisfy our 1 2 3 4 5
expectations
6. I usually avoid open discussion of my differences with my coworkers 1 2 3 4 5
7. I try to find a middle course to resolve an impasse 1 2 3 4 5
8. I use my influence to get my ideas accepted 1 2 3 4 5
9. I use my authority to make a decision in my favor 1 2 3 4 5
10. I usually accommodate the wishes of my coworkers 1 2 3 4 5
11. I give in to the wishes of my coworkers 1 2 3 4 5
12. I exchange accurate information with my coworkers to solve a problem together 1 2 3 4 5
13. I usually allow concessions to my coworkers 1 2 3 4 5
14. I usually propose a middle ground for breaking deadlocks 1 2 3 4 5
15. I negotiate with my coworkers so that a compromise can be reached 1 2 3 4 5
16. I try to stay away from disagreement with my coworkers 1 2 3 4 5
17. I avoid encounters with my coworkers 1 2 3 4 5
18. I use my expertise to make a decision in my favor 1 2 3 4 5
19. I often go along with the suggestions of my coworkers 1 2 3 4 5
20. I use “give and take” so that a compromise can be made 1 2 3 4 5
21. I am generally firm in pursuing my side of the issue 1 2 3 4 5
22. I try to bring all our concerns out in the open so that the issues can be resolved in the 1 2 3 4 5
best possible way
23. I collaborate with my coworkers to come up with decisions acceptable to us 1 2 3 4 5
24. I try to satisfy the expectations of my coworkers 1 2 3 4 5
25. I sometimes use my power to win a competitive situation 1 2 3 4 5
26. I try to keep my disagreement with my coworkers to myself in order to avoid hard 1 2 3 4 5
feelings
27. I try to avoid unpleasant exchanges with my coworkers 1 2 3 4 5
28. I try to work with my coworkers for a proper understanding of a problem 1 2 3 4 5

SCORING THE SURVEY:

1) Make sure you have filled out all items.
2) To determine your score for each style, add the following items, then divide by the number of items, then adjust as indicated in the
table below. The highest score in the raw column is your perception of your most relied-on conflict resolution style, the highest score
in the normed column indicates which style you believe you rely on most frequently relative to others who have taken the survey.

Style Add score on items Sum of items: Divide Raw score Adjustment Normed score
by:
Collaborating 1, 4, 5, 12, 22, 23, 28 /7 -.6
Avoiding 3, 6, 16, 17, 26, 27 /6 +.6
Competing 8, 9, 18, 21, 25 /5 0
Accommodatin 2, 10, 11, 13, 19, 24 /6 +.2
g
Compromising 7, 14, 15, 20 /4 -.3

Source: Rahim, M.A. (1983). A measure of styles of handling interpersonal conflict. Academy of Management Journal, 26, 368-376.