HANOI METROPOLITAN UNIVERSITY

FACULTY OF FOREIGN LANGUAGES

INTERNSHIP REPORT
ENGLISH LINGUISTICS

Student’s name : Nguyễn Tiến Linh

Student code : 220000626
Class : NNA D2020C
Course : 2023 – 2024

Hanoi, March 28th, 2024

 ACKNOWLEDGEMENT

I extend our heartfelt gratitude to Mr. Nguyễn Khương, our esteemed Head
Instructor, for his unwavering guidance and mentorship throughout my internship
journey. Under his tutelage, I have gained invaluable insights and skills that will
undoubtedly shape my future endeavors.

I would also like to express my sincere appreciation to my internship group

members, Tiến Anh, Kim Chi, Phương Anh, Minh Trang, Diệu Linh, and Thu
Trang, for their collaboration and dedication. I also wish to express our sincere
appreciation to Mr. Nguyễn Trọng Biên, our dedicated guide, whose support and
expertise have been instrumental in navigating through the intricacies of my
internship program.

Additionally, I would like to acknowledge Murlles.TK Vietnam Service and

Trading Company Limited for providing us with the opportunity to apply our
knowledge in a practical setting. Their trust and encouragement have been pivotal
in our learning experience.

Lastly, I am indebted to Hanoi Metropolitans University for fostering an

environment conducive to academic and professional growth. My journey would
not have been possible without the collective support of these individuals and
institutions.
 Table of Contents
PART I. BRIEF DESCRIPTION OF THE COMPANY ................................ 5
1. General introduction of the company. ................................................ 5
2. The organization chart of the company. ............................................. 8
PART II. INTERNSHIP ACTIVITIES .......................................................... 10
1. Job description..................................................................................... 10
2. Personal experience acquired through the training course. ........... 12
PART III. SELF ASSESSMENT .................................................................... 14
1. How have you improved after the internship? ................................. 14
2. How has the internship influenced your future career plans? ....... 14
3. What is the correlation between the internship and the knowledge
and skills you learned from the university? ............................................... 14
4. What do you want to train more? ...................................................... 15
REFERENCES .................................................................................................. 16
INTERNSHIP DIARY...................................................................................... 17
APPENDIXES ................................................................................................... 21
 HANOI METROPOLITAN SOCIAL REPUBLIC OF VIETNAM
UNIVERSITY Independence - Liberty - Happiness
FACULTY OF FOREIGN
LANGUAGES
ENGLISH LINGUISTICS

INTERNSHIP REPORT
Academic year 2023 – 2024

Student’s name: Nguyễn Tiến Linh

Student code: 220000626
Class: NNA D2020C
Company: Murlles. TK Vietnam Service and Trading Company Limited.
Address: No. 15, Alley ½ , Lane 49 Thuy Linh Street, Linh Nam Ward,
Hoang Mai District, Hanoi.
Showrooms:
1. No.298 Minh Khai street, Minh Khai ward, Hai Ba Trung district,
Hanoi.
2. Quan Tranh street, Dong Tam commune, Ninh Giang district, Hai
Duong.
Hotline: 0967016143
Email: tuyenden.ct@gmail.com
Website: https://www.facebook.com/Dentrangtricaocapmurlles.tk/
Opening hours: 8:00 to 17:30 from Monday to Friday.

Logo of Murlles. TK Vietnam Service and Trading Company

PART I. BRIEF DESCRIPTION OF THE COMPANY
1. General introduction of the company.
No. 15, Alley ½, Lane 49 Thuy Linh Street, Linh Nam Ward, Hoang Mai
District, Hanoi is the address of the company's main office. Furthermore,
acknowledging the significance of meeting consumer demands, the organization
has gone above and above by opening two more showrooms.
No. 298 Minh Khai Street, Minh Khai Ward, Hai Ba Trung District, Hanoi
is the address of one of these showrooms. This store has an excellent position that
ensures easy access for consumers, right in the heart of the bustling town and
streets.

Strategic location also helps the second showroom, which is located on

Quan Tranh Street in Dong Tam Commune, Ninh Giang District, Hai Duong. Its
placement on a prominent highway is well-planned, drawing a lot of foot activity
and providing easy access to the city core.
 This showroom's thoughtful placement illustrates Murlles.TK's dedication
to satisfying client demands. Because of its location in a busy neighborhood with
plenty of foot activity, a wide variety of decorative lighting alternatives are easily
accessible. Customers may have a convenient and enjoyable shopping experience
at the showroom because of its easily accessible location, lively environment, and
visibility.
Murlles.Director Nguyen Manh Tuyen founded TK Vietnam Service and
Trading Company Limited on April 19, 2016, and it has since become a renowned
business in the decorative lighting and fans industry. The business, while being
relatively new, has a reputation for providing excellent design and installation
services. The company's clientele has gradually increased because of clients being
aware of its competence in decorative lighting. Service providers are in a good
position in today's dynamic social world, especially with the rising demand from
consumers for interior and outdoor fan lighting fixtures.
Murlles.TK has been gaining the confidence of its clientele for over six
years by offering superior products and outstanding customer service. Human
resources are highly valued by the corporation, which views them as the
foundational element of the enterprise. Because of this, Murlles.TK has brought
together a group of professionals with in-depth understanding of decorative lights
and fans, fusing the knowledge and enthusiasm of a global community with the
expertise and wisdom of seasoned professionals. youthful generation. This
dynamic leadership team is prepared to steer the business in the correct direction
and achieve considerable development.
 Murlles.TK is well positioned to address expanding client demands by
utilizing the organization's collective knowledge and new views. Its persistent
dedication to quality and client happiness guarantees its position at the top of the
sector. Murlles.TK Vietnam Trading and Services Co., Ltd. is a reputable supplier
of decorative lighting solutions that is working to solidify its market position and
achieve even bigger triumphs in the future.
 2. The organization chart of the company.
Human Resources
Deparment

Sales Department

Marketing
DIRECTOR
Department
BOARD

Customer Service
Department

Warehouse &
DIRECTOR DEPUTY
Shipping Department
DIRECTOR

Accounting
Department

Technical Department

• Director board:
Mr. Nguyen Manh Tuyen – Director.
Mr. Nguyen Ngoc Khoi – Deputy Director.
• Functions and tasks of each department:
- Human Resources Department: Implementing corporate laws and regulations,
implementing policies with workers, and creating a training system to improve
the professional abilities of all company staff are critical tasks for the human
resources department to complete. Along with fostering an environment that
supports employees' growth and advancement, this department also makes sure
that hiring, evaluating, and personnel development are done in an efficient and
equitable manner.
- Sales Department: In addition to consulting, investigating, and creating new
items, the sales department is essential for expanding the market and establishing
enduring connections with clients. This division is in charge of making sure the
business grows sustainably and competitively in the marketplace.
- Marketing Department: Planning and implementing marketing strategies to
market and sell the company's products to consumers is an important duty for the
marketing department. In order to draw clients, this division carries out market
research, examines consumer demands and trends, and suggests marketing
campaigns, sales, and brand development. As a result, it is vital to raising the
company's profile and reputation in the marketplace.
- Customer Service Department: Employees in the customer service
department are trained to identify and resolve problems that customers may have
after making purchases from or utilizing the business's goods and services. This
division makes certain that clients receive efficient and timely assistance and
problem-solving. Customer care agents deal directly with consumers, listening to
their needs and responding to them. They also offer guidance and helpful
information to ensure that customers are satisfied and that the business will
continue to serve them in the future.
- Warehouse and Shipping Department: The management of products import
and export is the responsibility of the Warehouse and Shipping Department. In
addition to organizing and supervising the storage and placement of items in the
warehouse, this section makes sure that minimum inventory levels are tracked
and maintained. Transporting items from the warehouse to consumers and
collecting money from them are handled by Addition Arrange.
- Accounting Department: The Accounting Department is essential to the
company's financial management. Capital management, employee compensation
calculations and disbursements, handling of income and expenses, asset and
financial resource management, transparency and compliance in financial
recording and reporting, and adherence to accounting and tax laws are all under
the purview of this department.
- Technical Department: Within the organization, the Technical Department is
in charge of maintaining and repairing equipment and goods. The technical staff
makes sure all of the company's assets and machinery run smoothly and
continually. They carry out routine upkeep, inspections, and required repairs to
guarantee the stability and dependability of the company's equipment and
systems.
PART II. INTERNSHIP ACTIVITIES
1. Job description.
During my internship at Murlles. TK Vietnam Service and Trading Company
Limited, which specializes in lights and ceiling lamps, I was assigned to the Sales
department. My responsibilities encompassed various activities aimed at
supporting the sales team and enhancing customer relations. Below is a detailed
breakdown of the tasks and activities I undertook:
Research and Analysis:
• Conducted market research to identify potential clients and emerging

trends in the lighting industry.

• Analyzed sales data and customer feedback to provide insights for

improving product offerings and sales strategies.

• Assisted in competitive analysis to understand market positioning and

identify areas for differentiation.

Customer Engagement:
• Responded to customer inquiries via email, phone calls, and in-person

visits, providing product information, pricing details, and assistance with

purchasing decisions.
• Supported the sales team in preparing quotations, proposals, and

presentations tailored to the specific needs of clients.

• Followed up with clients to ensure satisfaction, address concerns, and

nurture long-term relationships.

Administrative Support:
• Maintained accurate records of sales transactions, customer interactions,

and inventory levels using CRM software.

• Assisted in organizing sales meetings, preparing agendas, and

documenting meeting minutes.

• Collaborated with other departments, such as marketing and logistics, to

ensure seamless execution of sales initiatives.

Sales Support:
• Participated in sales meetings and training sessions to enhance product

knowledge and sales techniques.

• Shadowed experienced sales representatives to observe client interactions,

negotiation strategies, and closing techniques.

• Contributed ideas for promotional campaigns, sales incentives, and
 customer loyalty programs.
Communication and Collaboration:
• Communicated effectively with colleagues and supervisors to coordinate
tasks, share insights, and address challenges.
• Collaborated with marketing team members to develop marketing
collateral, such as brochures, catalogs, and online content, to support sales
efforts.
• Participated in cross-functional projects to gain exposure to different
aspects of the business and broaden my understanding of the industry.

Throughout my internship, I demonstrated strong communication skills, attention

to detail, and a proactive attitude towards learning and contributing to the success
of the Sales department at Murlles. TK Vietnam Service and Trading Company
Limited. This experience has deepened my understanding of sales processes and
customer relationship management, furthering my career aspirations in the field
of sales and marketing within the lighting industry.
 2. Personal experience acquired through the training course.
During my internship at Murlles. TK Vietnam Service and Trading Company
Limited, specializing in lights and ceiling lamps, I gained valuable skills and
qualifications that have significantly enriched my professional development. As
an English major student, the internship provided me with a unique opportunity
to apply my language and communication skills in a corporate setting while also
acquiring new competencies relevant to the sales industry. Below are the skills
and qualifications I acquired during the training course:
Communication Skills:
• Enhanced my ability to communicate effectively with colleagues, clients,

and stakeholders through written and verbal channels.

• Developed proficiency in crafting clear and persuasive emails,

presentations, and sales collateral to engage clients and convey product

benefits.
• Strengthened active listening skills to understand client needs and

concerns, fostering stronger relationships and trust.

Interpersonal Skills:
• Cultivated strong interpersonal skills by interacting with diverse teams and

clients, demonstrating empathy, patience, and professionalism in all

interactions.
• Learned to collaborate effectively with colleagues from different

departments, recognizing the value of teamwork in achieving

organizational goals.
• Honed my networking abilities by building rapport with clients and

industry professionals, expanding my professional connections and

opportunities.
Sales Techniques:
• Acquired practical knowledge of sales techniques, including prospecting,

lead generation, and closing sales, through hands-on experience and

observation.
• Developed skills in conducting market research, analyzing customer

preferences, and tailoring sales strategies to meet specific client needs.

• Learned negotiation tactics and objection handling techniques to overcome

client hesitations and secure sales opportunities.

Organizational Skills:
 • Enhanced my organizational skills by managing multiple tasks, prioritizing
responsibilities, and meeting deadlines in a fast-paced work environment.
• Learned to maintain accurate records, track sales activities, and utilize
CRM software to streamline sales processes and improve efficiency.
• Developed attention to detail in administrative tasks such as preparing
reports, invoices, and sales documentation, ensuring accuracy and
compliance.
Adaptability and Initiative:
• Demonstrated adaptability and flexibility in embracing new challenges and
learning opportunities within the dynamic sales environment.
• Took initiative in seeking feedback, asking questions, and proposing ideas
to contribute positively to team objectives and organizational growth.
• Developed resilience and problem-solving skills by addressing unexpected
challenges and finding creative solutions to achieve desired outcomes.

Overall, my internship experience at Murlles. TK Vietnam Service and Trading

Company Limited has equipped me with a comprehensive skill set and
qualifications that are invaluable for pursuing a successful career in sales and
marketing. I am confident that the knowledge and expertise gained during this
training course will serve as a solid foundation for my future endeavors in the
lighting industry and beyond.
PART III. SELF ASSESSMENT
1. How have you improved after the internship?
After completing the internship, I have experienced significant improvement in
various aspects of my professional and personal development. Specifically:
• Enhanced Communication Skills: Through regular interaction with
colleagues and clients, I have become more articulate and confident in
expressing ideas both verbally and in writing.
• Refined Interpersonal Skills: I've learned to navigate diverse work
environments, collaborate effectively with team members, and build
meaningful relationships with clients and stakeholders.
• Developed Sales Acumen: The internship provided practical exposure to
sales techniques and strategies, leading to a better understanding of
customer needs and effective selling practices.
• Improved Time Management: Balancing internship responsibilities
alongside academic commitments has honed my ability to prioritize tasks,
meet deadlines, and manage my time efficiently.
• Increased Adaptability: Exposure to real-world challenges has cultivated
adaptability and resilience, enabling me to thrive in dynamic and fast-paced
environments.
2. How has the internship influenced your future career plans?
The internship has played a pivotal role in shaping my future career aspirations
in several ways:
• Clarified Career Goals: Experiencing the day-to-day operations of a sales
department has reaffirmed my interest in pursuing a career in sales and
marketing within the lighting industry.
• Expanded Industry Knowledge: The internship provided invaluable
insights into the lighting industry, its market dynamics, and emerging
trends, which have informed my career trajectory and areas of
specialization.
• Strengthened Professional Network: Building connections with industry
professionals and mentors during the internship has expanded my
professional network and opened doors to potential career opportunities in
the future.
3. What is the correlation between the internship and the
knowledge and skills you learned from the university?
The internship experience complemented the knowledge and skills acquired
through my English major at university in several ways:
• Communication Skills: My proficiency in written and verbal
communication, developed through coursework in English literature and
composition, was applied in drafting professional emails, reports, and
presentations during the internship.
• Critical Thinking: Analytical skills honed through literary analysis and
academic research enabled me to approach market research, data analysis,
and problem-solving tasks with a critical mindset.
• Interdisciplinary Learning: The internship provided a platform to
integrate theoretical knowledge from English studies with practical skills
in sales, marketing, and business operations, fostering a holistic approach
to professional development.
4. What do you want to train more?
Following the internship, I am eager to further develop and refine the following
areas:
• Advanced Sales Techniques: Building on the foundational knowledge
gained during the internship, I aim to deepen my understanding of complex
sales strategies, negotiation tactics, and relationship-building techniques
through additional training and hands-on experience.
• Digital Marketing Skills: Recognizing the growing importance of digital
marketing in today's business landscape, I am keen to enhance my
proficiency in online marketing tools, social media management, and
content creation to effectively promote products and engage with
customers.
• Leadership and Management: As I progress in my career, I aspire to
cultivate leadership abilities and managerial skills necessary to lead teams,
drive organizational growth, and contribute to strategic decision-making
processes within a sales-driven environment.
REFERENCES
https://ledxanh.vn/collections/den-tha-tran

https://haledco.com/ung-dung-den-led/den-trang-tri-tran-nha.html

https://thegioidentrangtri.com/
INTERNSHIP DIARY

TIME
DATE & OBJECTIVES SPECIFIC ACTIVITIES
SESSION
Week 1 Getting - Meet with the internship supervisor, receive
(02/01/2024 acquainted with task assignments, observe instructions, and carry
– infrastructure, out assigned basic tasks.
05/01/2024) companies, and - Learning about the history and corporate
tasks. culture.
- Research on products and markets.
Week 2 Understand the - Participate in the company's product and
(08/01/2024 products and service introduction session, which includes
– services. listening to presentations from experts within the
12/01/2024) company and identifying the main products and
services provided by the company.
- Learn about the technical specifications of the
products, including technical parameters,
technologies used, and special features.
- Identify the competitive advantages of the
products compared to similar products on the
market, as well as understand the applications
and benefits that the products bring to customers.
- Engage in discussions and ask questions to
enhance understanding of the company's
products and services, as well as to address any
inquiries and grasp detailed information.
Week 3 Gain - Conduct in-depth research on the current
(15/01/2024 knowledge market trends for ceiling and wall-mounted
– about the lights, including new trends, popular products,
19/01/2024) market. and customer needs.
- Thoroughly analyze competitors, identifying
their strengths and weaknesses, as well as the
sales and marketing strategies they employ.
 - Participate in specialized training sessions on
sales and communication skills to enhance
interaction with customers and understand their
needs better.
- Develop a specific list of questions for
discussions with experts or colleagues on
various aspects of the market and products.
Week 4 Develop - Practice communication skills to introduce
(22/01/2024 negotiation and products.
– sales skills. - Participate in communication training sessions
26/01/2024) to learn new techniques and apply them in
practice.
- Create and test various sales scripts, from
approaching customers to handling difficult
counterparts.
- Based on feedback from colleagues and
trainers, adjust and improve personal
communication skills.
- Engage in real-life sales roles in a retail
environment or on an e-commerce platform.
- Take notes on lessons learned and new skills
acquired, while also documenting challenges
faced and ways to overcome them.
Week 5 Build - Participate in meetings with potential
(29/01/2024 relationships customers to understand their needs and desires
– with customers. regarding products/services.
01/02/2024) - Establish and maintain close relationships with
current customers through regular interaction
and timely support.
- Learn how to handle feedback from customers,
including attentive listening, accurate
assessment, and positive response.
- Analyze issues that customers are facing and
propose suitable solutions to enhance their
experience.
 Week 6 Practice sales - Participate in exhibition and trade show
(19/02/2024 skills. activities to gain a better understanding of
– persuasive techniques and communication with
23/02/2024) customers.
- Make sales calls and take orders over the phone
to experience direct interaction and remote
customer care.
- Support store management and online sales by
engaging in website management, order
processing, and providing customer support
through online channels.
Week 7 Performance - Evaluate the sales progress and determine
(26/02/2024 Evaluation and adjustment plans.
– Adjustment. - Analyze detailed performance indicators of
01/03/2024) sales, including sales revenue, profit, conversion
rate, and customer feedback.
- Gather feedback from managers and colleagues
on current operations and encountered issues.
- Propose specific improvement measures to -
optimize the sales process and provide better
service to customers based on received feedback.
Week 8 Develop - Participate in negotiation skills training
(04/03/2024 negotiation sessions.
– skills. - Practice negotiation with partners and clients to
08/03/2024) apply newly acquired knowledge and skills.
- Put oneself in real negotiation situations to
hone negotiation abilities, flexible thinking, and
problem-solving.
- Attend seminars, workshops on negotiation
strategies to gather valuable information and
experiences.
- Research and study effective negotiation
methods, including techniques for pricing and
contract terms negotiation.
 Week 9 Preparing for - Collect information and data necessary for
(11/03/2024 internship preparing internship reports.
– report. - Review and organize collected data to ensure
15/03/2024) the accuracy and completeness of the report.
- Dialogue with the instructor to discuss the
content and structure of the report.
- Identify and record important results, analyze,
and make observations during the internship
process.
- Check the requirements and instructions of the
report to ensure that every section is fully
included.
Week 10 Complete the - Resolve any leftover tasks from last week,
(18/03/2024 internship. ensuring that nothing remains unfinished.
– - Complete the internship report, review, and edit
22/03/2024) if necessary to ensure accuracy and
completeness.
- Prepare all necessary documents for the end-of-
term internship, including evaluation forms and
contact information.
APPENDIXES
 Hanoi, March 28th, 2024
STUDENT
(signature & fullname)

FEEDBACK AND EVALUATION OF HANOI METROPOLITAN

UNIVERSITY’S TEACHERS
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